Explore top 2026 4 Star Hotels in Cancun

"Our stay was overall excellent. The property was clean and the staff were very responsive. The only flaws that we found were that our toilet did not work too well as the lever was broken and required us to fix it a couple times. The part we absolutely did not like was one of the time share salesmen who made us feel uncomfortable; he wanted us to visit a neighboring property and pushed us to commit. Once we changed our mind, you could tell he was mad every time we walked by him making our trip uncomfortable when running into him."

"This place is a tourist trap and false advertisement. The water park is extremely small.overly crowded for a small hotel.The mini golf course is the path walk to the pool. The beach was half a nyc block. Contained at least 20 chairs and 5 beach bed for rential. A LOT of seaweed. Felt like i was yacht thats supposed to be a cruise ship. This place deserves negative ratings "

"Overall we had a very fun stay at Temptations Resort. The biggest highlight was the daily pool parties and games. Many of the staff and performers were excellent, hardworking, and clearly take pride in creating a lively atmosphere. The resort itself was generally clean and well maintained, the entertainment was energetic, with wild parties and the performances were a lot of fun. Unfortunately our trip ended on a very disappointing note. Our airport transfer was scheduled for 4:30 pm. When we checked in and again when we checked out, we were told we could remain at the resort and enjoy the facilities until our ride arrived. However, at exactly 3 pm we were abruptly told to leave the pool and the common areas. We were literally pulled out of the pool and directed to the lobby. Because we had been told we could stay until 4:30, we were not prepared for that. We had chlorine on us, had not showered, and had to awkwardly use the lobby bathrooms to get organized while waiting for our ride. It was an embarrassing and frustrating way to end what had otherwise been a great trip. The confusing and inconsistent communication between staff created an unnecessary situation. Temptations is a fun place with great energy, but experiences like this leave the impression that once your stay is technically over, the hospitality quickly disappears. We'd probably go back but probably for a much shorter period of time and we'd be more careful with important details that staff describe."

"Super old resort, terrible food! Would not recommend "

"Very clean"

"Overall experience is good! But some of the staff need to improve in customer service."