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Krystal Grand Cancun All Inclusive

4.0 star property
4-star beachfront hotel near Gaviota Azul Beach

Choose dates to view prices

Photo gallery for Krystal Grand Cancun All Inclusive

Exterior
Altitude Corner Suite Ocean Front | 1 bedroom, premium bedding, down comforters, pillowtop beds
4 outdoor pools, pool umbrellas, sun loungers
Beach/ocean view
Altitude Corner Suite, Partial Ocean view | 1 bedroom, premium bedding, down comforters, pillowtop beds

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • All inclusive
  • Room service
  • Housekeeping
  • Spa

Explore the area

View in a map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪79 min drive‬

Room options

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | 1 bedroom, premium bedding, down comforters, pillowtop beds

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Altitude Corner Suite, Partial Ocean view | 1 bedroom, premium bedding, down comforters, pillowtop beds

Altitude Corner Suite, Partial Ocean view

  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front | 1 bedroom, premium bedding, down comforters, pillowtop beds

Altitude Master Suite, Ocean front

10.0 out of 10
Exceptional
(3 reviews)
  • 1054 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view | 1 bedroom, premium bedding, down comforters, pillowtop beds

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)
  • 549 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Altitude Suite King, Boulevard View

  • 549 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front | 1 bedroom, premium bedding, down comforters, pillowtop beds

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(17 reviews)
  • 549 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(41 reviews)
  • 474 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(26 reviews)
  • 474 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Partial Ocean View

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Partial Ocean View

7.8 out of 10
Good
(23 reviews)
  • 474 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, City View

  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Room, 1 King Bed, Sea View

1 bedroom, premium bedding, down comforters, pillowtop beds

Honeymoon Room, 1 King Bed, Sea View

  • 947 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Presidential Room, 1 King Bed, Ocean View

  • 1421 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Double Beds, Partial Ocean View

9.2 out of 10
Wonderful
(7 reviews)
  • 474 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, 2 Double Beds, Ocean View

7.0 out of 10
Good
(8 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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Ad
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Krystal Cancun

Zona Hotelera
  • Pool
  • Hot Tub
  • All inclusive
  • Spa
3.8 out of 5, Good, 1,417 reviews
$143 nightly
The price is $177
Dec 14 - Dec 15
Total with taxes and fees
Krystal Cancun

About the neighborhood

Cancun

On the beach.At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Hotel Zone Beaches, both steps away. Cancun Convention Center and UltraMar Ferry Terminal are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Plaza Caracol Mall - 9 min walk - 0.5 miles
  • Forum Beach - 9 min walk - 0.5 miles
  • Caracol Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Lobby Bar - ‬3 min walk
  • ‪Vips - ‬5 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪Coral Café - ‬3 min walk
  • ‪Mediterraneo - ‬3 min walk

About this property

Krystal Grand Cancun All Inclusive

4-star beachfront hotel near Gaviota Azul Beach
Some rates at Krystal Grand Cancun All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Krystal Grand Cancun All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool, and a fitness center. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

  • 398 guestrooms or units
  • 2 buildings
  • 8 dining venues
  • 6 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (free)
  • Supervised childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Krystal Grand Cancun All Inclusive offers 398 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Pillowtop beds feature down comforters and premium bedding. 50-inch LED televisions come with premium cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

4 restaurants, breakfast, lunch served; local and international cuisine
Krystal Cancun All Inclusive
  • Pool
  • Hot Tub
  • All inclusive
  • Spa
3.8 out of 5, Good, 1,193 reviews
$217 nightly
The price is $267
Dec 14 - Dec 15
Total with taxes and fees
Krystal Cancun All Inclusive

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • High chair
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 6 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 50-inch LED TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

How close is Krystal Grand Cancun All Inclusive to the airport?

Krystal Grand Cancun All Inclusive is 14.8 mi (24-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of Nov 16, 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on Nov 17, 2025 start from $276.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Grand Cancun All Inclusive have an airport shuttle?

Airport shuttle services are not available at Krystal Grand Cancun All Inclusive.

How close is Krystal Grand Cancun All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Krystal Grand Cancun All Inclusive offer free breakfast?

Krystal Grand Cancun All Inclusive does not offer free breakfast.

Is there a casino at Krystal Grand Cancun All Inclusive?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (12-min drive) and Dubai Palace Casino (13-min drive) are nearby.

What time is check-in at Krystal Grand Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Krystal Grand Cancun All Inclusive?

This hotel offers free self parking.

Does Krystal Grand Cancun All Inclusive have a pool?

Krystal Grand Cancun All Inclusive features 4 outdoor pools and a children's pool.

Does Krystal Grand Cancun All Inclusive have a restaurant?

There are 8 onsite restaurants, offering options like Asian cuisine and brunch.

Does Krystal Grand Cancun All Inclusive have a spa?

Pamper yourself with a day at Krystal Spa, where you can enjoy massages, body wraps, and detox wraps.

How close is Krystal Grand Cancun All Inclusive to downtown Cancun?

Krystal Grand Cancun All Inclusive is 3 mi away from Avenida Kukulkan.

Reviews

Krystal Grand Cancun All Inclusive Reviews

7.4

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 398 out of 1003 reviews
Rating 8 - Good. 209 out of 1003 reviews
Rating 6 - Okay. 158 out of 1003 reviews
Rating 4 - Poor. 106 out of 1003 reviews
Rating 2 - Terrible. 132 out of 1003 reviews

Reviews

6/10 Okay

Alma, CANTON

Stayed 4 nights in Oct 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing, the staff as well. Everything in general was an Amazing experience
Stayed 3 nights in Aug 2025

10/10 Excellent

Ingrid Odette

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

IVON

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No opciones de comida , los restaurantes q supuestamente son tres permanecen cerrados, los abren alternos , una reservación nos tocó esperar una hora y la otra Cdo llegamos, teníamos una reservación para 11 y al llegar nos dicen q era solo para 8,en la piscina tienen muy buen servicio pero la piscina de los menores estaba resbalosa
Stayed 4 nights in Aug 2025

6/10 Okay

ALEXANDRA

Traveled with group
Disliked: Property conditions & facilities
I have stayed at several properties in Cancun and this hotel is okay at best. Room - The beds are extremely hard and uncomfortable and the AC did not go below 74 degrees. We even had maintenance come look at it. We had issues with the shower draining and the toilet constantly running that maintenance looked at as well. When we would have house keeping done - we would get 3 towels (3 people in the room) but no floor mat, hand towel or wash clothes. We would have to call daily asking for more. Restaurants - We felt like this was deceiving because not all of the restaurants are open daily and you must make reservations ahead of time for them, aside from the buffet. The food at the restaurants was okay/decent. The buffet was not good at all with very limited options. The smallest buffet I’ve seen at an all inclusive. At the buffet it was very hard to get simple things like water, coffee, maple syrup, etc. Also, the cafe does not do any coffee flavors/syrups and bars are not open until 11am. Grounds - Very dated hotel. The elevators are extremely hot and slow and the pools are just okay. They are pretty small. Staff - We had overall great experiences with staff. Kevin, Fernando and Pedro just to name a few. Overall, this hotel is not worth what we paid and we had to make the most of it.
Stayed 5 nights in Aug 2025

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

4/10 Poor

Zita M

Liked: Staff & service
Disliked: Cleanliness
The beach was beautiful and amazing! The food was not impressive. The staff were all very kind. My daughter got very sick one night and threw up and they were asking for $180 USD
Stayed 3 nights in Aug 2025

8/10 Good

Gustavo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me hospedé recientemente y la experiencia fue muy buena. La ubicación es inmejorable: playa limpia, agua cristalina, sin sargazo y muy cerca de la zona de antros, bares y restaurantes. Las instalaciones son decentes. Las albercas están muy bien cuidadas y la zona de camastros es cómoda, pero el hotel en general luce algo antiguo. Las habitaciones estaban limpias y tenían aire acondicionado, aunque en las áreas comunes no hay, lo cual puede ser incómodo en horas calurosas. El servicio fue excelente, todo el personal fue amable, servicial y siempre al pendiente. En especial Rosamaría, la concierge, quien nos atendió con un trato impecable y cálido durante toda la estancia. Se nota que les importa el bienestar del huésped. La comida del buffet fue regular, con opciones algo repetitivas, pero los restaurantes de especialidad sí mejoran mucho la calidad. Lo negativo fue el sistema de reservaciones: habíamos apartado una cena en el restaurante italiano, pero nunca nos informaron que estaría cerrado ese día, lo que nos obligó a repetir cena en el mismo lugar y llegar sin reservación, lo cual es incómodo. El ambiente es relajado, cómodo y seguro, ideal tanto para parejas como para familias. Entre semana se disfruta más, aunque el fin de semana hay más gente. En general, una buena opción con excelente atención, gran ubicación y un ambiente muy relajado. Con algunos ajustes en su logística y mantenimiento, podría ser fácilmente una experiencia redonda. ¡Gracias por recibirnos!
Stayed 4 nights in Jul 2025

6/10 Okay

James

Liked: Cleanliness
Stayed 3 nights in Jul 2025

4/10 Poor

Kevin

Liked: Staff & service, property conditions & facilities
Location of property was great. food options were okay, not the best. Beautiful property. Rooms do not get below 74 degrees and some restaurants were extremely hot
Stayed 2 nights in Aug 2025

8/10 Good

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful beach. Rosamaria was very nice and helpful concierge. She booked a dinner reservation for my fam and helped with our transportation reservation. Also, she was able to arrange a late check out. All staff was very friendly. Overall, everything was good and my family and I had a great vacation.
Stayed 7 nights in Jul 2025

2/10 Terrible

Jazmin

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room not what we expected It smells a lot like humidity. Needs renovation Blankets had a funny smell and found bugs on the bed. For the food there wasn't a lot of options Needs more improvement for the price.
Stayed 2 nights in Jul 2025

8/10 Good

Jenel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel but food was not very good!
Stayed 3 nights in Jul 2025

8/10 Good

Shekira

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and roomy. Although we wanted the dinner buffet on Sunday it was closed early which was unknown, but everything else was great !
Stayed 4 nights in Jul 2025

4/10 Poor

Geert-Jan

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
Not full all-inclusive service
Stayed 4 nights in Jul 2025

6/10 Okay

Porfirio

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not AC providing to elevator, limited time for cold drinks, not accessibly for your own transportation to lobby.
Stayed 5 nights in Jul 2025

4/10 Poor

Nakisha

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel had no air and no AC in room; limited hot water
Stayed 5 nights in Jul 2025

6/10 Okay

Andreana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall stay was good staff very friendly but NEED AC in lobby and restaurant too hot!Especially elevators !
Stayed 3 nights in Jul 2025

4/10 Poor

David

Disliked: Cleanliness, staff & service
Stayed 7 nights in Jul 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Buen ubicación y opciónes para cenar
Stayed 4 nights in Jul 2025

8/10 Good

Brenda

Stayed 3 nights in Jul 2025

10/10 Excellent

Brenda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need to remodel other than that is good
Stayed 1 night in Jul 2025

10/10 Excellent

Latisha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food Could've Been Better, But Everything Else Was PERFECT! 💜
Stayed 3 nights in Jun 2025

2/10 Terrible

Nada, Beaverton

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ceiling started leaking all over and when called front desk to let them know we were advised someone will be coming up to check the issue someone came an hour later and he did not speak a word of English he left and came back and placed a bucket in the middle of the room and they never came back to fix the issue. Let the front desk aware again and we got no help at all. Ac barely worked. Hot water issues. No one was helpful or better yet wanted to help resolve any of the issues we were having! We had 4 rooms booked it was awful. Elevators had no ac at all either. The resort definitely went down hill. No pool activities or entertainment. The list is endless of all the dissatisfactions.
Stayed 7 nights in Jul 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Janer, the front-end mgr. was SUPER helpful moving me into the nicer room via Expedia and even got us special food; our massage therapists, Consuelo (amazing) and Yahaira did an amazing job with our massages and body wraps. Please give them kudos!!
Stayed 1 night in Jul 2025