"The staff was super friendly and the whole experience was just great! S/O to Ernesto from the serenity club thanks for everything and the entire staff ... " More
Beachside getaway
A stay at this property places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 6 miles (10 km) of Xoximilco. Cancun Country Club is within 6 miles (10 km) and Ventura Park Cancun is within 9 miles (15 km).
All-inclusive
This all-inclusive property features a full-service spa, a nightclub, and 5 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 3 outdoor pools and free perks like buffet breakfast and valet parking.
Aug 6, 2022 by Marketing Coordinator
Dear Guadalupe, we are glad to read you had an awesome experience at Haven Riviera Cancun. I see you rated your stay with 1 out of 5. Please let us know if you have feedback regarding your last stay with us. We'll be glad to hear from you.
Jun 11, 2022 by Marketing Coordinator
It is always a pleasure to learn that yet another valued guest felt that our service easily exceeded their high standards and expectations. We'll make sure to share your praise with Ernesto. We can't wait to welcome you again Courtney! Don't forget to share the Haven experience with the hashtag #HavenRivieraCancun
Jun 16, 2022 by Marketing Coordinator
Dear Charles, thank you for taking the time to rate your experience at Haven Riviera Cancun. We really hope to welcome you back soon!
Apr 19, 2022 by Mkt Coordinator
Thank you for your review, Rasheed! We will be looking forward to your return, stay safe!
Apr 5, 2022 by Mkt Coordinator
Thank you for your review, Brook! We are very happy to read that you came back and enjoyed your stay even more that the previous one. Can't wait for you to come back again, stay safe!
Mar 22, 2022 by Mkt Coordinator
Thank you for your review, Axel! We appreciated you taking the time to let us know about your experience with us. We will pass on your kudos to the team and will be looking forward to your return, stay safe!
Mar 19, 2022 by Mkt Coordinator
Thank you for your review, Dora! We are very happy to read that you had such a wonderful time with us. Apologies for the construction as we try to tone it down as much as possible. We can only hope to see you back here when the new areas area ready to bring an even better experience to our guests.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.
Land activities
Entertainment
Haven Riviera Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Haven Riviera Cancun - All Inclusive - Adults Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness center, and a spa tub. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Cancun property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Haven Riviera Cancun - All Inclusive - Adults Only offers 333 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.
Flavours - Overlooking the pool and garden, this restaurant specializes in local and international cuisine and serves breakfast only.
Agua Bendita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Olios - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Vora Mar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Satsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.
3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
My Senses Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 9:00 AM - 6:00 PM. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 9:00 AM - 6:00 PM.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. On-site PCR COVID-19 testing is available for a MXN 2000 fee, and antigen/rapid COVID-19 testing is available for a MXN 450 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
The property is a member of Preferred Hotels & Resorts.
