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4.5 out of 5

"Good resort and good food and service was good and " More

By a verified traveler on Thu 20 Feb 2020

Hotel Description

Adults-only beachfront property with 3 outdoor pools

Beachside getaway

You'll be within 9 miles (15 km) of Ventura Park Cancun and 12 miles (20 km) of Delfines Beach with a stay here. Costa Occidental de Isla Mujeres National Park is within half a mile (1 km) and Xoximilco is within 9 miles (15 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 5 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the 3 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 333 guestrooms offer thoughtful touches like free minibar items and espresso makers. Flat-screen TVs come with cable channels, and other amenities include free WiFi and furnished balconies or patios.

Junior Suite, 1 King Bed, Garden View (Swim out)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Romance Junior Suite Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Serenity Club, One Bedroom, Master Suite, Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Swim-Out Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only ratings based on 25 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Everyone (8) Couples (12) Family (4)
5 out of 5

Posted by on Feb 25, 2020

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Comment from Hotel Management

Mar 7, 2020 by Vanessa Tabibnia

Dear guest, Thank you for being part of the Haven experience and for dropping us your feedback. It is our pleasure to see you had a great time at our beautiful resort, we are hoping to meet you again in a near future. We remain at your service, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

4 out of 5
Good resort and good food and service was good and

Posted by on Feb 20, 2020

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Comment from Hotel Management

Mar 10, 2020 by Vanessa Tabibnia

Dear guest, We appreciate the time taken to share your feedback with us. It is a great pleasure to see you were delighted by our beautiful resort and delicous culinary experience. We certainly hope to have you back soon. It has been our pleasure! Cordially, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

4 out of 5
Beautiful resort with fantastic views, food abd beverages. Staff was so friendly and helpful. We had just a couple hiccups with restocking room and waitstaff at one restaurant. Everything else was first class.

Posted by , from Colonial Heights, Virginia on Feb 17, 2020

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5 out of 5
Beautiful adults only all inclusive that I would definitely visit again

Posted by on Feb 13, 2020

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Comment from Hotel Management

Feb 20, 2020 by Vanessa Tabibnia

Dear guest, We truly thank you for taking the time to share your incredible review. It is our pleasure to know you loved our beautiful resort and all our facilities. We thank you a lot for staying with us and we will be more than glad to have you again with us! Best regards, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

5 out of 5
I loved everything. The service was amazing every single person there went above and beyond!

Posted by on Feb 11, 2020

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Comment from Hotel Management

Feb 20, 2020 by Vanessa Tabibnia

Dear guest, It is thrilling to read this beautiful review. We truly believe that every feedback its an opportunity to improve and we are more than happy to hear that you loved everything, and our amazing staff went above and beyond! We sincerely thank you for staying with us and we truly hope to host you in a near future! Warm regards, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancún Resort & Spa

5 out of 5
Beautiful property. Great food. Friendly staff. Would recommend.

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 15, 2020 by Vanessa Tabibnia

Dear guest, On behalf of all staff members, we truly appreciate your preference and to have given us the opportunity to host your stay with us. In Haven we work hard to generate unforgettable experiences every day and to surpass your expectations, rest assure that our guests’ comments are of extreme importance to us and we love to read we have exceeded your expectations from start to finish. There is nothing more rewarding for our entire staff than your great comments, we hope we get the opportunity to welcome you again at Haven Riviera Cancun in a near future. Cordially, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

5 out of 5
Everything about the resort was awesome! The build 3 pool was amazing! We especially enjoyed the modern and warm room finishes! It was a very relaxing stay! We will return!

Posted by , from Stafford, Virginia on Jan 3, 2020

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Comment from Hotel Management

Jan 15, 2020 by Vanessa Tabibnia

Dear Ron & Dana, It is exciting to read your fantastic review! We are definitely flattered to read your feedback. At Haven, our main goal is to provide a luxurious and relaxing experience, and it is great to read we achieved this goal with you. We are already waiting for you with open arms for your second visit! Best wishes, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

5 out of 5
Everything here is amazing. The food, the swim out rooms, the attentiveness of the staff. The plethora of towels and drinks. Incredible. Will be back.

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 30, 2019 by Vanessa Tabibnia

Dear guest, It is absolutely flattering to receive your amazing review. We are pleased to see you enjoyed our delicious culinary experience, our most wanted swim out suites and our incredible staff. All this combo is the experience we precisely want to provide to all our guests! We are already waiting for you again with open arms, ready to create new memories! Best wishes, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

4 out of 5
We like everything about this property. It's brand new, clean and modern

Posted by on Nov 16, 2019

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Comment from Hotel Management

Nov 23, 2019 by Vanessa Tabibnia

Dear guest, It is a great honor for us to read your kind comments about Haven Riviera Cancun. We appreciate your compliments regarding our resort, as one of our goals is to provide high-quality products and first- class service. Nothing will be greater than having you back soon! Best wishes, Vanessa Tabibnia Guest service manager Haven Riviera Cancun Resort & Spa

5 out of 5
This is a great property to relax at. The food is great and the service is great. The pools are heated and the water was nice the entire time. The beach is a bit rough and you shouldn't plan on using it for anything other than sunning. The restaurants do not take reservations, so on busy nights - plan on waiting. All of the restaurants were good to great. There are tons of bar options, but don't plan on using any of the ones inside unless it is evening. They do not have any good inside bars which was a bit of a miss for us. Overall it was very nice.

Posted by , from Aurora, CO on Nov 10, 2019

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About the Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Location Ctra. Federal 307, Chetumal – Pto, Puerto Morelos, QROO 77569

Renovations + Closures

This property is closed from March 19 2020 to September 30 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Airport transfers
  • Laundry/dry cleaning services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • 24-hour room service
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • All available beverages included
  • Minibar (all beverages included)
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included

Property Features

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. A nightclub, a 24-hour fitness center, and a terrace are also featured at the luxury Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 333 guestrooms or units
  • 5 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only offers 333 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Espresso maker
  • Luxury bedding
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.

Flavours - Overlooking the pool and garden, this restaurant specializes in local and international cuisine and serves breakfast only.

Agua Bendita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Olios - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Vora Mar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Satsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Ecotours nearby
  • Tennis lessons on site
  • Scuba diving nearby
  • Yoga classes/instruction on site
  • Ziplining nearby

Spa Services

My Senses Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 9
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun Resort All Inclusive Adults
  • Haven Riviera Cancun All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun All Inclusive Adults
  • Haven Riviera Cancun Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.