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"Great stay at our hotel the service was amazing and the only Thing was the food It said to have 4 different restaurants but it’s really just two they ... " More

By a verified traveler on Sun 22 Mar 2020

Hotel Description

3.5-star beachfront property near Tortuga Beach

On the beach

Within a 10-minute walk of this Zona Hotelera property, you'll find Cancun Convention Center and Forum Beach. Gaviota Azul Beach and Chac Mool Beach are also within half a mile (1 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy the 4 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 569 guestrooms boast modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Balconies, minibars, and free bottled water are also available.

Standard Room, Ocean View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Cancun All Inclusive ratings based on 40 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Cancun All Inclusive

Everyone (28) Couples (4) Family (8)
4 out of 5
Great stay at our hotel the service was amazing and the only Thing was the food It said to have 4 different restaurants but it’s really just two they just move it from a different spot to the other

Posted by on Mar 22, 2020

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4 out of 5
I liked how quick the workers were to making sure your stay was great. Maybe if there was an additional onsite night club that played more of popular/well-known music

Posted by , from Baltimore, MD on Mar 1, 2020

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5 out of 5
FrIendly staff, property very clean and beautiful. Shows were good, excellent food! Buffet, steakhouse and Japanese restaurants amazing. Had an amazing time.

Posted by , from Westchester, NY on Feb 22, 2020

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2 out of 5
The $970 in resort credit we received was nothing more than a bunch of worthless coupons, all of which couldn't be used, or had no interest in using. It is my understanding that resort credit is NOT just a coupon. I think this is false-advertising by Travelocity.

Posted by on Feb 3, 2020

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4 out of 5

Posted by on Jan 24, 2020

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5 out of 5
Everything was perfect at Riu Cancun 😁 from the resort, food, Amenities, entertainment, nightlife and employees

Posted by , from Virginia on Jan 21, 2020

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4 out of 5
This place was great... only complaint is better tastes OJ....

Posted by on Jan 13, 2020

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1 out of 5
CHECK IN horrible! Customer Service unacceptable! Disfuncional Hotel!

Posted by on Jan 6, 2020

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5 out of 5
I had never been to an all inclusive hotel before and it was amazing that everything is already included with your price.

Posted by , from El Paso, TX on Nov 4, 2019

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5 out of 5
Excellent place. The staff is awesome. Highly recommend this hotel. We would definitely come back to this hotel.

Posted by on Aug 14, 2019

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Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 1 April 2020 to 31 May 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Volleyball

Lessons/classes/games
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Surfing/boogie boarding included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Airport transfers not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Scuba lessons included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Riu Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Cancun All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a meeting room and limo/town car service. A nightclub, spa services, and tour/ticket assistance are also featured at Riu Cancun All Inclusive. Free self parking is available. A complete renovation of Riu Cancun All Inclusive was completed in July 2014. Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 1 building
  • 569 guestrooms or units
  • 14 levels
  • 6 dining venues
  • 5 bars or lounges
  • 198 sq m of conference space
  • Built in 2003
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (25.8 km / 16 mi)
  • Parking: Free self parking

Room Amenities

Riu Cancun All Inclusive offers 569 accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Miramar - This buffet restaurant serves breakfast, lunch, and dinner.

La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Kulinarium - This restaurant serves dinner only. Open daily.

Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Nearby Activities

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Beach volleyball on site
  • Golf lessons available nearby
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Minimum age to access spa is 18
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchairs available on site
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 7:00 AM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Riu Cancun All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, staff at the property wear personal protective equipment and an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 72 between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, staff at the property wear personal protective equipment and an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 72 between bookings.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • No pets or service animals allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays 72

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night, up to 20 nights

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Riu
  • All Inclusive Riu Cancun
  • Cancun All Inclusive Riu
  • Cancun Riu
  • Cancun Riu All Inclusive
  • Riu
  • Riu All Inclusive
  • Riu All Inclusive Cancun
  • Riu Cancun
  • Riu Cancun All Inclusive
  • Cancun Riu Hotel
  • Riu Cancun Hotel Cancun
  • Riu Cancun Mexico
  • Rui Cancun
  • Riu Cancun All Inclusive All-inclusive property
  • Riu All Inclusive All-inclusive property
  • Riu Cancun Inclusive Inclusive
  • Riu Cancun All Inclusive Cancun
  • Riu Cancun All Inclusive All-inclusive property
  • Riu Cancun All Inclusive All-inclusive property Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.