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Hotel Riu Cancun - Adults Only - All Inclusive

3.5 star property
3.5-star beachfront property near Gaviota Azul Beach

Choose dates to view prices

Photo gallery for Hotel Riu Cancun - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Front of property - evening/night
Buffet
On the beach, white sand, sun loungers, beach towels
Porch

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub

Explore the area

View in a map
Cancun, QROO
  • Place, Cancun Convention Center
    ‪3 min walk‬
  • Place, Forum Beach
    ‪6 min walk‬
  • Place, Gaviota Azul Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Suite Standard with Sea View

1 bedroom, minibar, in-room safe, laptop workspace

Suite Standard with Sea View

  • Sleeps 2

View all photos for Room Standard with Sea View

1 bedroom, minibar, in-room safe, laptop workspace

Room Standard with Sea View

  • 322 sq ft
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, laptop workspace

Suite Junior with Sea View

  • 473 sq ft
  • Sleeps 3

View all photos for Standard Double Room (M)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (M)

8.6 out of 10
Excellent
(13 reviews)
  • 323 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Sea View (M)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Sea View (M)

8.0 out of 10
Very good
(12 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Sea View (M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Sea View (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Ocean View (U)

8.8 out of 10
Excellent
(11 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Ocean View (B2C-US)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (M)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Ocean View (M)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Ocean View (L)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (C)

  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Ocean View (C)

  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (C)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Ocean View (C)

7.6 out of 10
Good
(27 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard

1 bedroom, minibar, in-room safe, laptop workspace

Room Standard

  • 322 sq ft
  • Sleeps 3

View all photos for Room Standard with Sea View

1 bedroom, minibar, in-room safe, laptop workspace

Room Standard with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 322 sq ft
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, laptop workspace

Suite Junior with Sea View

  • 473 sq ft
  • Sleeps 3

View all photos for Junior Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (U)

8.6 out of 10
Excellent
(11 reviews)
  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (L)

  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Ocean View (U)

8.4 out of 10
Very good
(73 reviews)
  • 312 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (E)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room (E)

  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, Ocean View (E)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Room, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Room, Ocean View (L)

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Ocean View (B2C-US)

  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms, Ocean View (U)

8.0 out of 10
Very good
(2 reviews)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Double Room, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms, Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Connecting Rooms, Ocean View (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

Suite Standard with Sea View

  • Sleeps 2

Double Room with Sea View

  • 322 sq ft
  • Sleeps 3

Suite Junior with Sea View

  • 473 sq ft
  • Sleeps 3

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Hard Rock Hotel Cancun - All Inclusive

Zona Hotelera
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
3.9 out of 5, Good, 1,308 reviews
$408 nightly
The price is $408
Oct 16 - Oct 17
Total with taxes and fees
Hard Rock Hotel Cancun - All Inclusive

About the neighborhood

Cancun

On the beach.Within a 10-minute walk of this Zona Hotelera property, you'll find Gaviota Azul Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. La Isla Shopping Mall and Cancun Convention Center are also within 3 miles (5 km).

What's nearby

  • Cancun Convention Center - 3 min walk - 0.2 miles
  • Forum Beach - 6 min walk - 0.4 miles
  • Gaviota Azul Beach - 9 min walk - 0.5 miles
  • Chac Mool Beach - 14 min walk - 0.8 miles
  • Hotel Zone Beaches - 8 min drive - 2.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪RIU (Lounge Bar) - ‬1 min walk
  • ‪Turquesa Restaurant - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Kawachi Specialty Restaurant - ‬1 min walk
  • ‪Miramar - ‬2 min walk

About this property

Hotel Riu Cancun - Adults Only - All Inclusive

3.5-star beachfront property near Gaviota Azul Beach
Hotel Riu Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Cancun - Adults Only - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A nightclub, spa services, and barbecue grills are also featured at Hotel Riu Cancun - Adults Only - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 1 building
  • 569 guestrooms or units
  • 14 levels
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2003
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Cancun - Adults Only - All Inclusive offers 569 accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Hotel Riu Palace Las Americas - Adults Only- All Inclusive
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.6 out of 5, Wonderful, 4,869 reviews
$246 nightly
The price is $301
Oct 27 - Oct 28
Total with taxes and fees
Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Cancun - Adults Only - All Inclusive

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Frequently asked questions

How close is Hotel Riu Cancun - Adults Only - All Inclusive to the airport?

Hotel Riu Cancun - Adults Only - All Inclusive is 15.1 mi (25-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Riu Cancun - Adults Only - All Inclusive?

As of Oct 15, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Cancun - Adults Only - All Inclusive on Oct 20, 2025 start from $209.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Riu Cancun - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Cancun - Adults Only - All Inclusive.

How close is Hotel Riu Cancun - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Cancun - Adults Only - All Inclusive offer free breakfast?

Hotel Riu Cancun - Adults Only - All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Cancun - Adults Only - All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (11-min drive) and Dubai Palace Casino (12-min drive) are nearby.

What time is check-in at Hotel Riu Cancun - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Riu Cancun - Adults Only - All Inclusive?

This property offers free self parking.

Does Hotel Riu Cancun - Adults Only - All Inclusive have a pool?

Hotel Riu Cancun - Adults Only - All Inclusive features 4 outdoor pools.

Does Hotel Riu Cancun - Adults Only - All Inclusive have a restaurant?

There are 6 onsite restaurants, offering options like Italian cuisine and a poolside location.

Does Hotel Riu Cancun - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Renova Spa, where you can enjoy body treatments, beach massages, and mani/pedis.

How close is Hotel Riu Cancun - Adults Only - All Inclusive to downtown Cancun?

Hotel Riu Cancun - Adults Only - All Inclusive is 2.9 mi away from Avenida Kukulkan.

Reviews

Hotel Riu Cancun - Adults Only - All Inclusive Reviews

8.4

Very Good

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 1840 out of 3476 reviews
Rating 8 - Good. 789 out of 3476 reviews
Rating 6 - Okay. 436 out of 3476 reviews
Rating 4 - Poor. 181 out of 3476 reviews
Rating 2 - Terrible. 230 out of 3476 reviews

Reviews

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“I loved my stay at the Riu Cancun! The staff were amazing, everything was clean, and the location was perfect—close to the clubs, shops, and stores. I’ll definitely be coming back!”
Stayed 4 nights in Sep 2025

10/10 Excellent

David And Nichole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AWESOME
Stayed 4 nights in Jul 2025

8/10 Good

Mary Ellen

Stayed 5 nights in Oct 2024

10/10 Excellent

Karla

Traveled with partner
Liked: Amenities
I’ll be back again!
Stayed 4 nights in Aug 2025

10/10 Excellent

Tanerra

Traveled with group
Liked: Cleanliness, staff & service, amenities
Had a great time and will travel here again and again!
Stayed 3 nights in Jul 2025

6/10 Okay

Kaycia

Stayed 4 nights in Jul 2025

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woo
Stayed 4 nights in Jul 2025

10/10 Excellent

Fabiola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay—the hotel was perfect for a relaxing getaway. We especially appreciated the adults-only environment, which made it feel peaceful and more tailored to our needs. The food was absolutely delicious, and the staff was consistently excellent—friendly, attentive, and professional. One thing we would’ve loved is more entertainment options during the day or in the evenings to keep guests engaged. Also, one downside was that some guests became overly intoxicated at night and approached others, which made it a bit uncomfortable when we were just trying to enjoy the evening. A bit more supervision or guidance in that area could really improve the overall experience.
Stayed 2 nights in Jul 2025

4/10 Poor

Delawrence

Pool closes at 7
Stayed 3 nights in May 2025

8/10 Good

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

8/10 Good

Adrienne

Liked: Amenities
Stayed 5 nights in Jul 2025

10/10 Excellent

Edgar Rigoberto

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Eric Josué Ulloa, Brentwood

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean, the service was excellent!!!!and they are really friendly.
Stayed 4 nights in Jul 2025

2/10 Terrible

Alannah

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this place 0 stars, I absolutely would. I booked expecting an all-inclusive resort experience, but what I got was more like a run-down, overpriced motel with a luxury name slapped on it. There were hidden fees everywhere, from check-in to check-out, that were never mentioned upfront. It felt like they were just trying to squeeze every dollar out of guests. The rooms were completely outdated furnishings were worn, décor was tired, and worst of all, there was no soundproofing at all. You could literally hear full conversations, TVs, and even toilets flushing in the next room. It made getting any rest nearly impossible. To make matters worse, there was no food available after 11 PM. No snacks, no room service, nothing. For a resort that claims to be “all-inclusive,” that’s beyond unacceptable. I’ve stayed at other RIU properties in different countries, and the experience was night and day. This particular location is a waste of time and money and honestly gives the brand a bad name. I would never stay here again, and I wouldn’t recommend it to anyone. This place needs serious management changes or better yet, it needs to be shut down until they can get it together.
Stayed 3 nights in Jul 2025

6/10 Okay

Elder

Traveled with family
Liked: Amenities, property conditions & facilities
The resort felt dirty. I've stayed at a RIU resort before, and the experience was not the same. Also, I saw a cockroach near the Italian restaurant, which just enhanced the feeling that the resort was dirty.
Stayed 5 nights in Jul 2025

10/10 Excellent

Aldona

Liked: Cleanliness, amenities, property conditions & facilities
amazing place
Stayed 4 nights in Jul 2025

10/10 Excellent

Shaquita

Stayed 4 nights in Jul 2025

10/10 Excellent

Adrienne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and polite treating us good for our birthday will visit again
Stayed 5 nights in Jul 2025

6/10 Okay

LaNisha Allece

Traveled with family
The property was ok. Not much to do on site. Only restaurant available for breakfast lunch & dinner was the buffet & the food was sub par. The other 4 restaurants only available for dinner. The room felt like a cell. Had the junior suite with ocean view. Bare walls. Tiny bathroom. We were placed on the 2nd floor & couldn't enjoy the view due to a 4 ft concrete wall blocking it which had ants everywhere. Service was good though & the employees were nice. No remote the first night & no instructions on how to use the phone. Pressed '0' '1' '9' , nothing, had to go to the front desk the next day. Once we figured out how to use the app, it was better
Stayed 4 nights in Jul 2025

6/10 Okay

irene

Liked: Cleanliness
Disliked: Amenities
Stayed 5 nights in Jun 2025

10/10 Excellent

Raizza Alexandra

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at Riu Cancun! The location is amazing, food and drinks were great, and the staff was super friendly. My only suggestion would be to update the bedrooms — I could hear everything going on next door, and the TVs and room decor could use a more modern touch. Overall still a great experience!
Stayed 3 nights in Jul 2025

6/10 Okay

Rashad

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great area resort itself is fine, rooms could use a little renovation view was great. Bed wasn’t comfortable, good wasn’t spectacular breakfast was great tho.
Stayed 4 nights in Jul 2025

6/10 Okay

Veronica Yvonne

Liked: Cleanliness, staff & service
Customer service is excellent
Stayed 3 nights in Jul 2025

10/10 Excellent

Manavdeep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but rooms are a a little dated. I know Riu is a party hotel but some people are screaming at 4 am making hard to sleep sometimes. I would close our balcony door but love sleeping listening to the sound of waves.
Stayed 5 nights in Jul 2025

8/10 Good

Mary

Stayed 4 nights in Jul 2025