"I loved the location! Even the area surrounding was lively and entertaining. Rooms were not as luxurious as I expected and the restaurants as well. " More
On the beach
Within a 15-minute walk of this Zona Hotelera property, you'll find Cancun Convention Center and Chac Mool Beach. Caracol Beach and Forum Beach are also within half a mile (1 km).
All-inclusive
This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy the 4 outdoor pools and free perks like buffet breakfast and free self parking.
Free WiFi, balconies
The 569 guestrooms boast modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Balconies, minibars, and free bottled water are also available.
Apr 7, 2022 by Hotel Riu Cancún Online Reputation Manager
Dear Danisha, Thank you very much for leaving your review about your recent stay, it is nice to learn you loved the pool and our lovely staff. We would like to also thank you for being a loyal guest. Please let us recommend you to visit the Riu Class website, for advantages and discounts for its members. All our hotels fulfil the international hygienic norms. For example, the bed cloth and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions. Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%. Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. We work hard to keep them under control, since our grounds have garden areas. We fumigate continuously all areas to keep insects away from our grounds. Therefore, it is saddening to read that despite our efforts, we were not able to avoid this discomfort. Furthermore, we try to meet the taste of every guest with our wide selection of dishes at our buffet and restaurants which are prepared daily with the utmost care and using fresh ingredients. We will notify the department in charge. Kindest regards, Hotel Riu Cancún Online Reputation Manager
Mar 31, 2022 by Online Reputation Manager
Dear KYLE , Thank you for taking the time to give us valued feedback following your recent stay. We are sorry to hear that you encountered the mentioned issues, we are very happy to hear that overall you had a nice time at our hotel! We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Cancun Online Reputation Manager
Mar 10, 2022 by Hotel Riu Cancun Online Reputation Manager
Dear Yaira, Thank you very much for your remarks. It is really nice to read that you were happy about the cleanness of the resort, since it is one of our priorities. Moreover, we are glad to read about the other highlighted points, such as, the accessibility to downtown shopping and dining and our lovely staff. Nevertheless, we also take into account your other remarks and the departments in charge will be informed in order to implement the necessary improvements. It is always very helpful to get the guests’ feedback so we can improve our service. We hope you give us the chance to welcome you again in the future. Kind Regards, Hotel Riu Cancun Online Reputation Manager
Mar 10, 2022 by Online Reputation Manager
Dear Sandra Marie Poett , Thank you for your valuable feedback. Whilst we are delighted to note you enjoyed the staff members´ dedicated service, as our goal is to deliver the best service, it is disheartening to read that we fell short of your expectations in some aspects. We are constantly looking for ways to improve our service therefore we are grateful for the feedback and we forwarded them to the responsible department for an adequate follow up. We hope you will consider giving us another chance to provide you with the excellent hospitality and comfortable accommodations which we are known for. Kind regards, Hotel Riu Cancun Online Reputation Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Entertainment
Not included
Riu Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Cancun All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A nightclub, spa services, and tour/ticket assistance are also featured at the eco-friendly Riu Cancun All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Riu Cancun All Inclusive offers 569 accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Miramar - This buffet restaurant serves breakfast, lunch, and dinner.
La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Kulinarium - This restaurant serves dinner only. Open daily.
Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.
4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
