4.0 out of 5

"We enjoyed our week at RIU Cancun. Hotel was clean and employee’s were exceptional. Enjoyed each day at the pools. Beach was very clean and plenty of ... " More

By a verified traveler on Sun 15 Apr 2018

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Hotel Description

An all-inclusive stay in Avenida Kukulkan awaits you at Riu Cancun All Inclusive. Within a short 5-minute stroll, you'll find Plaza Caracol Mall and Caracol Beach. Highlights at this beachfront resort include 6 restaurants, 4 outdoor swimming pools, and a full-service spa.

All 569 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, balconies, and in-room childcare. Minibars, free bottled water, and ceiling fans are also available.

A day of pampering at Renova Spa can include massages, facials, and body treatments along with access to the sauna and spa tub. At the resort's own poolside bar, you can stop for a drink. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite nightclub and health club. Other amenities include free WiFi in public areas, a spa tub, and a sauna. Free buffet breakfast is available. There's also the convenience of free self parking.

Within a 15-minute drive of this 3.5-star Hotel Zone resort, attractions include La Isla Shopping Mall and El Rey Ruins.

Riu Cancun All Inclusive ratings based on 170 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5
We enjoyed our week at RIU Cancun. Hotel was clean and employee’s were exceptional. Enjoyed each day at the pools. Beach was very clean and plenty of chairs.

Posted by on Apr 15, 2018

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3 out of 5
rooms are not very good, no coffee in the rooms and not enough furniture to sit on other then the bed

Posted by on Mar 3, 2018

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3 out of 5
Wasn’t what I expected but I enjoyed my stay. Food was good but I would not stay at this hotel again.

Posted by on Jan 30, 2018

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4 out of 5

Great Accommodations for Price Paid

Pros: The staff was very friendly and attentive. The staff keeps the facilities clean.
Cons: Staff should be upfront about room setup in the Annex. Our first room had a 5 ft wall to see over. Switch to no smoking! That was annoying
Location: Very convenient to most local attractions. Can walk off the resort to any nearby restaurant, flea market, store, pharmacy, etc.
Overall, Hotel Riu Cancun was a nice place to stay. We booked on Travelocity and everything ran smoothly. Pros: The staff is super friendly. The entire resort is clean and well kept. The resort is conveniently located in the heart of Cancun where you are walking distance to many attractions including Coco Bongo, Fat Tuesdays, and markets. There is a nightly show that entertainment staff performs that is very entertaining. The buffet is amazing! Love their food more than the various restaurants onsite. The peanuts at the bar are really good! Our favorite drink was the Chocolate Martini! You are steps away from the beach. Lots of chairs and loungers available by the beach and the many pools. For smaller things to do, there is a ping pong table available and darts on the beach. I really loved that the Sports Bar kept food in a fridge for times when the restaurants closed. You could always grab a snack! Beware that the pool table costs money and is not free. Have your pesos ready. Cons: Smoking. It is not a smoke free facility so be prepared for smoking everywhere. We didn't attend a few of the nightly shows due to cigarette smoke. Beware of allowing the staff to place you in the Annex building. We reserved an ocean view room and the one we were initially given had a 5 foot (and some change) wall I could barely see over! Also, outside of tequila, I think their white liquors are watered down.

Posted by , from Washington, DC on Jan 23, 2018

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5 out of 5

Riu Cancun Experience

Hotel and facilities are top notch. Everything is kept clean, from the room you stay in to the pool and restaurants. The only downfall is that the staff made feel like they expect a gratuity every time your drink needs to be refilled. One last thing not sure if all the rooms had uncomfortable pillows or was it just ours?

Posted by , from Houston, TX on Oct 18, 2017

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4 out of 5

Friendly Staff

I brought 3 first timers to Cancún with me. They loved the ambiance, restaurant choices, evening entertainment and the entertainment team. Super friendly staff Juan and Victor from the entertainment team were a blast to watch as they moved around the pools/entertainment area and chatted with guests consistently. Being a gym goer I'd like to see it open earlier to accommodate the volume of people looking to use it. I went several days in the afternoon as the morning was full right at opening time. It's much hotter to workout in the afternoon than in the morning.

Posted by , from Syracuse, NY on Jul 12, 2017

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1 out of 5

Overall trip was ugly because I was double charged

My card was charged twice by the hotel and I'm still dealing with that. I am being given the run around.

Posted by on Jul 3, 2017

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4 out of 5

Amazing food choices.

The room was not what I expected. The air conditioning was off or not working. Late check in after an hour of waiting to check in the staff changed my room. Why I don't know. During the night the a/c would cut off making the room very uncomfortable. The pillows were too small and too soft. No toiletry except soap and toilet paper. The all inclusive food was awesome and very delicious. We had a very relaxing vacation.

Posted by , from The Woodlands Tx on Jun 24, 2017

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5 out of 5

Very relaxing which is exactly what I needed

Pros: I lived the rooms, the beach and the great food. I am not much of a drinker but the staff made every effort to make sure I had something to drink.
Cons: The towels were very hard and worn. Perhaps it is time to exchange them.
Location: It was fun the experience the businesses across the street. The vendors were extremely nice and courteous. The hotel had all I needed to relax.
The room was very quiet and the view from the balcony was great. The only problem was the language problem with the staff. Some of the customer service desk staff did not communicate well. But they were very eager to resolve and address any concerns. The pools and the beach offers a variety of choices and we enjoyed different options each day. The variety of food was amazing and everything was fresh and delicious.

Posted by , from Atlanta, Georgia on May 21, 2017

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5 out of 5

Very nice hotel, beautiful beach and nice staff

The ice carvings and buffets were astonishing! The entertainment staff was so nice and friendly.

Posted by , from mt on Apr 15, 2017

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All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All meals, snacks, and local beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Property Features

Riu Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Cancun All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 6 restaurants on site. You can enjoy a drink at the swim-up bar. Free breakfast is served. Public spaces have free WiFi. A nightclub, a sauna, and spa services are also featured at the family-friendly Riu Cancun All Inclusive. Self parking is free.

  • 569 guestrooms or units
  • 14 levels
  • 6 dining venues
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Elevator

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (24.3 km / 15.1 mi)
  • Parking: Free self parking

Room Amenities

Riu Cancun All Inclusive offers 569 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Riu Cancun All Inclusive has 6 restaurants on site.

Entertainment

Activities include:

  • Nightly entertainment, including music/dance shows, and karaoke, in an air-conditioned theater with upholstered seats
  • Bingo
  • Pool aerobics
  • Beach volleyball
  • Beach soccer
  • Ping-Pong tournaments
  • Darts tournaments
  • Spanish lessons
  • Dance lessons
  • Kitchen tours
  • Disco dancing (adults and children)
  • Olympic games
  • Crazy games
  • Beer-drinking contests

Nearby Activities

Four pools provide different ambiences. A freeform, two-level, seaview "quiet pool" isolated at one end of the resort measures 41 meters (45 yards) long and features infinity edges. Paired with that pool is a 12-person spa tub elevated above the beach. Another freeform pool with an infinity edge measures 23 meters (25 yards) long. A third, 23-meter-wide (25-yard) pool contains jetted sections, in-water tables, and a swim-up bar. An irregularly shaped pool with shallow-water sections for lounge chairs measures 17 meters (56 ft) wide.

Furnished with thatched-roof palapas and lapped by water that remains calm in most weather, the resort's beach extends 200 meters (219 yards) along Cancún Island's north side, where it is protected from open-sea swells. The resort's entire waterfront contains garden-fringed sunbathing terraces with padded lounge chairs and umbrellas.

The resort offers snorkeling gear, boogie boards, kayaks, windsurfers, and small sailboats. Introductory scuba-diving lessons are offered in the pool without charge, and beginner, refresher, and certification instruction and excursions (surcharges for all) are also available. Independent operators on the beach rent personal watercraft and offer parasailing and banana-boat rides. The resort includes two lighted tennis courts.

Pok-Ta-Pok Golf Club is 1 km (0.75 mi) from the resort, and the Hilton golf course and driving range are 8.5 km (5.25 mi).

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Fitness classes on site
  • Sailing on site
  • Volleyball on site
  • Personal motorized watercraft on site
  • Windsurfing on site

Spa Services

Relax and indulge in a variety of treatments at the Renova Spa or sunbath alongside one of four freshwater swimming pools. A sauna, Jacuzzi, and gym are also at your disposal at the onsite spa.

  • Sauna in spa
  • Spa tub in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

  • No rollaway/extra beds available

Hotel Names

  • All Inclusive Riu
  • All Inclusive Riu Cancun
  • Cancun All Inclusive Riu
  • Cancun Riu
  • Cancun Riu All Inclusive
  • Riu
  • Riu All Inclusive
  • Riu All Inclusive Cancun
  • Riu Cancun
  • Riu Cancun All Inclusive
  • Cancun Riu Hotel
  • Riu Cancun Hotel Cancun
  • Riu Cancun Mexico
  • Rui Cancun

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.