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"Loved the cleanliness of the resort and room. Entertainment was entertaining and good. The activities crew were fun and energetic. Loved the sand vo ... " More

By a verified traveler on Mon 03 May 2021

Hotel Description

3.5-star beachfront property near Tortuga Beach

On the beach

Within a 10-minute walk of this Zona Hotelera property, you'll find Cancun Convention Center and Forum Beach. Gaviota Azul Beach and Chac Mool Beach are also within half a mile (1 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy the 4 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 569 guestrooms boast modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Balconies, minibars, and free bottled water are also available.

Standard Double Room, Ocean View (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$202* Per night/room Jun 1 - Jun 2

Standard Room, Ocean View (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Ocean View (E)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Ocean View (L)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite, Ocean View (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Cancun All Inclusive ratings based on 54 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Cancun All Inclusive

Everyone (27) Couples (9) Family (15)
4 out of 5
Loved the cleanliness of the resort and room. Entertainment was entertaining and good. The activities crew were fun and energetic. Loved the sand volleyball and the well kept beach front. Drinks were ok - no premium drinks available. Food was good but had a hard time getting into the steak restaurant the 2 days it was open while we were there - each day they told us they had max amount of people - they did not accept reservations — buffets was decent and had a good variety. Hotel was with in walking proximity to shopping and local bars- overall good time - CJ

Posted by on May 3, 2021

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5 out of 5
Excellent service and the room was fenomenal . The view was a breathtaking. Thank you for made my vacation unforgettable.

Posted by on Apr 27, 2021

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5 out of 5
The staff works so hard, and is so friendly. Remembers who you are and always greets you. Good food, nice night shows. Safe feel.

Posted by on Apr 26, 2021

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1 out of 5
After staying at a Riu before, I was highly disappointed in this resort. Upon arrival, we were placed in a room that was dirty, musty-smelling, and everything was wet due to the humidity in the room. Even the sheets and mattress were wet. I called the front desk to request a room change and was told I would get a new room the next day. I called the front desk again and informed them that I would not stay in the room another minute as we were starting to develop sore throats from the mildew and moisture. They finally gave us a new room for the night and then switched us again the following day to the same quality of room we had on the first day. However, this 3rd and the final room had the smell of sewer gas coming from the drains. We had to keep the drain plugs in when we were not using them to keep the smell out. My wife and I are so disappointed with this resort! After coming to love the Riu resorts for cleanliness, cheerful staff, and quality of food, this one did not come close to living up to the Riu standards. After the amount of money I spent on a week, I found it hard to find any reason to return to Riu establishments. The staff seemed to not care about anything, the food was the worst I have ever had at one of your resorts and the cleanliness of the rooms was so beyond a minimum standard. I am now on the hunt again for an establishment that stands behind its quality. I'm saddened that I wasted my money and a week's worth of time staying in that resort.

Posted by on Apr 24, 2021

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Comment from Hotel Management

Apr 30, 2021 by Online Reputation Manager

Dear Guest, Thank you for choosing once again one of our hotels for your accommodation. Please be advised we value your loyalty to RIU Hotels & Resorts and are grateful for your feedback. We are saddened and sorry to hear of the disappointments you mentioned regarding your recent stay, and that you did not feel adequately attended by our management. This definitely is not the wonderful experience that we strive to provide to our guests and for this reason please accept our sincere apologies. As you might know, we always strive to exceed our guest's expectations. For this reason be assured we are following up as we speak on your mentioned concerns to avoid any reoccurrences. It was not our intention to lose a loyal guest and we do hope that you give us another opportunity to better serve you in the near future. Sincerely, Hotel Riu Cancun Online Reputation Manager

5 out of 5
This place is amazing!! It is right by the ocean and absolutely beautiful! The staff are about the best I have ever seen and the place was spotless. They make it fun and exciting all day every day. I am going back for sure. Highly recommend!

Posted by on Apr 19, 2021

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4 out of 5
They have very poor healthy mesures. The personnel is angy. The beverage is bad. They don't respect the social distancing, cleaning methodologies or additional practice to be safe in this challenging time

Posted by on Apr 13, 2021

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5 out of 5
Been going here twenty years always love it the food the ambience and the beach woo hoo take your people with you and have an amazing time

Posted by on Apr 9, 2021

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1 out of 5

Posted by on Mar 31, 2021

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2 out of 5
NOTHING LIKE PICTURE ON SITE EXCEPT OUTDOOR AREAS. ROOM SMall OLD FURNITURE, TOO MUCH CIGARETTE SMOKING, MOLD SMELL IN ROOM. TOILET SEATS NASTY DIRTY AND WANT TO CHANGE AND HOUSEKEEPING NEED TO USE BLEACH N CLEAN!!! NEED NEW TOWELS THATS WHITE SO CAN BE WATCH WITH BLEACH

Posted by on Feb 17, 2021

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Comment from Hotel Management

Feb 22, 2021 by Online Reputation Manager

Dear Guest, Thank you for your feedback. We are sincerely sorry to learn of the experience you described. This is certainly not the impression we would like to pass on to our guests and not representative of our standards. We always recommend our guests to contact our Front Desk for any assistance you might need to make your stay a more pleasant one. We look forward to welcome you again in one of our worldwide hotels in the near future. Hotel Riu Cancun Online Reputation Manager

5 out of 5
it was great place, everything was extra clean and the folks worked hard to make your vacation a wonderful time.

Posted by on Feb 9, 2021

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Comment from Hotel Management

Feb 17, 2021 by Online Reputation Manager

Dear Guest, Thank you for your amazing review! We very happy to know that you loved your stay and enjoyed the warm hospitality provided by our staff. We look forward to sharing your feedback with our team and will eagerly await your return! Kind regards Hotel Riu Cancun Online Reputation Manager

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Volleyball

Lessons/classes/games
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Surfing/boogie boarding included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Airport transfers not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Riu Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Cancun All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a meeting room and limo/town car service. A nightclub, spa services, and tour/ticket assistance are also featured at the eco-friendly Riu Cancun All Inclusive. Free self parking is available. A complete renovation of Riu Cancun All Inclusive was completed in July 2014. Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 1 building
  • 569 guestrooms or units
  • 14 levels
  • 6 dining venues
  • 5 bars or lounges
  • 198 sq m of conference space
  • Built in 2003
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (24.2 km / 15.1 mi)
  • Parking: Free self parking

Room Amenities

Riu Cancun All Inclusive offers 569 accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Miramar - This buffet restaurant serves breakfast, lunch, and dinner.

La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Kulinarium - This restaurant serves dinner only. Open daily.

Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Nearby Activities

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Beach volleyball on site
  • Golf lessons available nearby
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Minimum age to access spa is 18
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Accessible bathroom
  • Wheelchairs available on site
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Riu Cancun All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • All Inclusive Riu
  • All Inclusive Riu Cancun
  • Cancun All Inclusive Riu
  • Cancun Riu
  • Cancun Riu All Inclusive
  • Riu
  • Riu All Inclusive
  • Riu All Inclusive Cancun
  • Riu Cancun
  • Riu Cancun All Inclusive
  • Cancun Riu Hotel
  • Riu Cancun Hotel Cancun
  • Riu Cancun Mexico
  • Rui Cancun
  • Riu Cancun All Inclusive All-inclusive property
  • Riu All Inclusive All-inclusive property
  • Riu Cancun Inclusive Inclusive
  • Riu Cancun All Inclusive Cancun
  • Riu Cancun All Inclusive All-inclusive property
  • Riu Cancun All Inclusive All-inclusive property Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.