"The property is great. Very bad beach. I haven't seen an upscale resort on a badly beach before. The Staffs are just excellent, extremely nice. Th ... " More
Beachside getaway
You'll find Cancun Country Club and Costa Occidental de Isla Mujeres National Park within 3 miles (5 km) of this Cancun aparthotel. Also, Xoximilco is within 2 miles (3 km) and Ventura Park Cancun is within 6 miles (10 km).
All-inclusive
This all-inclusive aparthotel features a golf course, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus.
Indoor spa tubs, free WiFi
Boasting indoor private spa tubs, the 2036 apartments also offer free WiFi and balconies. Other amenities include 24-hour room service, minibars, and Smart TVs with satellite channels.
Jun 11, 2022 by Moon Palace Cancun
Dear HOANG, Your valuable feedback plays an important role for us since we strive to improve with each stay, as well as we are committed to the total satisfaction of our guests, we regret to learn that you encountered some inconvenient during your stay with the beach and food. e thank you for sharing your observations and please be assured that we working on corrective and improvement actions in order to provide the positive experience that our guest expect from us. We remain at your service and please do not hesitate to contact us if there is anything that we may assist you.
Apr 13, 2022 by Moon Palace Cancún
Dear Long Ngoc Van, Thank you for choosing Moon Palace Cancun. Nothing is more important to us than your satisfaction as a guest and we look forward to welcoming you back soon. Best wishes,
Oct 12, 2021 by MOON PALACE CANCUN
Dear Sam, Thank you for staying at Moon Palace Cancun. We appreciate very much the kind review you shared about us, please know that it has been a pleasure to have you as our guest, and we are truly glad to know you had a perfect stay. Kind regards.
Sep 11, 2021 by MOON PALACE CANCUN
Dear Mr Dmitri, Thank you very much for sharing your feedback with us. We strive to provide an quality service that goes beyond the expected, this is why we regret to be reading that your recent visit to Moon Palace was not up to this standard. Rest assured we already shared this comments to the involved areas and provided a proper follow-up in order to take immediately corrective actions to provide you with enhanced experiences in the future. We remain at your service.
Jul 31, 2021 by MOON PALACE CANCUN
Dear guest, We appreciate taking the time in sharing with us your feedback as it is extremely important to us. We remain at your service. It will be a pleasure to welcome you back to Moon Palace in the very near future. Kind regards,
Mar 17, 2021 by Moon Palace Cancun
Dear Guest, We sincerely regret to know that your experience was not as positive as expected and please be sure that our guests’ comments are of extreme importance to us. We would like to follow up with the departments of the areas that we certainly need to improve and also to take a further look at the follow-up provided to you. Please be sure that your satisfaction is our main goal and we will be honored to improve your stay with us. We apologize for the perception that you feel toward the resort, please be sure that your satisfaction is our main goal and that your comments are very important to us. We remain at your service. Cordially,
Nov 6, 2020 by Moon Palace Cancun
Dear Guest, Thank you for choosing Moon Palace Cancún. It has been a pleasure to have you with us, we hope to welcome you back soon! Cordially,
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Entertainment
Not included
Moon Palace Cancún - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 6 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There's a restaurant on site, as well as 2 coffee shops/cafes and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 swim-up bars, a bar/lounge, and a beach bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive aparthotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2020. Smoking is allowed in designated areas at this 4.5-star Cancun aparthotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Moon Palace Cancún - All Inclusive offers 2036 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies. 47-inch Smart televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 6:30 AM to 11:30 AM. The aparthotel hosts a free manager's reception daily.
Momo - This theme restaurant specializes in Asian cuisine. Reservations are required.
Agra - This theme restaurant specializes in Indian cuisine. Reservations are required. Open daily.
Gondola - This theme restaurant specializes in Italian cuisine. Open daily.
Bugambilias - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
Sky Bar - Onsite cocktail bar. Open daily.
24-hour room service is available.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
AWE SPA has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).