"Everything was amazing about this place. " More
Within 2 miles (3 km) of this Cancun aparthotel, you'll find Xoximilco and El Tinto Golf Course. Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 3 miles (5 km).
This all-inclusive aparthotel features a golf course, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and free supervised childcare is an added bonus.
Indoor spa tubs, free WiFi
Boasting indoor private spa tubs, the 2036 apartments also offer free WiFi and balconies. Other amenities include 24-hour room service, minibars, and Smart TVs with satellite channels.
May 15, 2023 by Moon Palace Cancun
Dear Ramesh;We are sorry to learn that we did not meet your expectations.Your feedback is very important to us, please do not hesitate to contact us if there is anything we can assist you with.We remain at your service.Regards,
Mar 29, 2023 by Moon Palace Cancún
Dear Kelsey. Thank you so much for giving us a perfect rating as a reflection of your tremendous time spent at the property. It was an incredible experience to have served you and we would be delighted if given the opportunity to welcome you back on future visits. We would love the opportunity to host you again and carve the perfect service and vacation memories you deserve. Best regards,
Mar 6, 2023 by Moon Palace Cancún
Dear Dhananjay. First and foremost, you may rest assured that this information has been provided to the departments involved, and proper measures will be taken. To Palace Resorts, our guests satisfaction is our utmost priority and we strive to be the best in all aspects. You may rest assured that we take all of our valued guests comments with utmost importance and based on such. We regret to learn to do to the high season we have experienced an increase in wait time to access our restaurants, we would certainly work hard to reduce the waiting time. We want to thank you for sharing your kind feedback. We appreciate any constructive criticism that could help us. We want to thank you for sharing your kind feedback. Once again, we appreciate the time you took to let us know your perception.
Mar 6, 2023 by Moon Palace Cancún
Dear Joseph. On behalf of Moon Palace Cancun Staff we would like to thank you for sharing us your rate. It is always much appreciated when our guests take the time to let us know their experiences at our Resort. Best regards,
Jun 11, 2022 by Moon Palace Cancun
Dear HOANG, Your valuable feedback plays an important role for us since we strive to improve with each stay, as well as we are committed to the total satisfaction of our guests, we regret to learn that you encountered some inconvenient during your stay with the beach and food. e thank you for sharing your observations and please be assured that we working on corrective and improvement actions in order to provide the positive experience that our guest expect from us. We remain at your service and please do not hesitate to contact us if there is anything that we may assist you.
Apr 13, 2022 by Moon Palace Cancún
Dear Long Ngoc Van, Thank you for choosing Moon Palace Cancun. Nothing is more important to us than your satisfaction as a guest and we look forward to welcoming you back soon. Best wishes,
Oct 12, 2021 by MOON PALACE CANCUN
Dear Sam, Thank you for staying at Moon Palace Cancun. We appreciate very much the kind review you shared about us, please know that it has been a pleasure to have you as our guest, and we are truly glad to know you had a perfect stay. Kind regards.
Sep 11, 2021 by MOON PALACE CANCUN
Dear Mr Dmitri, Thank you very much for sharing your feedback with us. We strive to provide an quality service that goes beyond the expected, this is why we regret to be reading that your recent visit to Moon Palace was not up to this standard. Rest assured we already shared this comments to the involved areas and provided a proper follow-up in order to take immediately corrective actions to provide you with enhanced experiences in the future. We remain at your service.
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Moon Palace Cancún - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 16 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive aparthotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2020. Smoking is allowed in designated areas at this 4.5-star Cancun aparthotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Moon Palace Cancún - All Inclusive offers 2036 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies. Beds feature premium bedding. 47-inch Smart televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 6:30 AM to 11:30 AM. The aparthotel hosts a free manager's reception daily.
Momo Teppanyaki - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.
Agra - This theme restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.
Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Los Caporales - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.
Riviera Maya - This theme restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
24-hour room service is available.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts, a marina, and complimentary bicycles. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
AWE SPA has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Moon Palace Cancún - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that guest safety measures are currently in place. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.