For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
4.5-star beachfront property near Ventura Park Cancun
Beachside getaway
A stay at this property places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 3 miles (5 km) of Xoximilco. Ventura Park Cancun is within 9 miles (15 km) and Delfines Beach is within 12 miles (20 km).
All-inclusive
This smoke-free property features a golf course, a full-service spa, and a nightclub. Relax with beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 2058 guestrooms also offer free WiFi and balconies. Other amenities include 24-hour room service, minibars, and Smart TVs with satellite channels.
Moon Palace Cancún - All Inclusive ratings based on 269 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Moon Palace Cancún - All Inclusive
Everyone (28)Couples (1)Family (4)
5 out of 5
the cleansiness and the staff were very polite and helpful
Posted by Laurie, from Oak Lawn, IL on Feb 26, 2020
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Comment from Hotel Management
Feb 26, 2020
by Moon Palace Cancun
Dear Laurie, Thank you for your recent 5-star review on Expedia. We hope that in the future you will give us another opportunity to host you and provide you with a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,
5 out of 5
Facilities were wonderful. Food was great for an all-inclusive...options for everyone. Staff were friendly and helpful. The only negative is the full-court-press sales pitch for their vacation club membership. Don’t attend the “90-minute” sales pitch unless you want to lose half a day of your vacation.
Posted by Matt, from Grand Rapids, MI on Jan 15, 2020
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Comment from Hotel Management
Jan 16, 2020
by Moon Palace Cancun
Dear Matt, Thank you for your kind comments regarding the aspects you have enjoyed the most and the quality of the Resort. We appreciate your trust in us and for taking the time to share with us your kind comments regarding your recent visit to Moon Palace Cancun, please be sure that our guests’ comments are of extreme importance to us. We hope to have you back soon. Sincerely,
5 out of 5
Great place to stay. Only complaint was that the gym was very small.
Posted by a verified traveler on Jan 2, 2020
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Comment from Hotel Management
Jan 16, 2020
by Moon Palace Cancun
Dear Guest, Thank you for your recent 5-star review. We hope that in the future you will give us another opportunity to host you and provide you with a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,
5 out of 5
The various activities Moon Palace has like bikes, mini-golf, number of pools and restaurant was great.
Posted by AZ, from Delaware on Sep 18, 2019
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Comment from Hotel Management
Sep 18, 2019
by Moon Palace Cancun
Dear AZ, Thank you so much for your preference and positive feedback. We strive to be the very best for you and it is a great honor to exceed your expectations! We look forward to welcoming you once again. Sincerely,
5 out of 5
The friendly staff and attention to service. The cleanliness of the rooms and facility grounds. The variety of food and quality at all restaurants.
Posted by a verified traveler on Jun 25, 2019
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Comment from Hotel Management
Jun 26, 2019
by Moon Palace Cancun
Dear guest, Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Moon Palace, your straight forward observations are greatly appreciated, as feedback is of extreme importance to Palace Resorts. Cordially,
3 out of 5
The bed in my room was so uncomfortable. It felt old and stiff on some part and loose in others. The pillows were horrible and so were the sheets. I did love everything else about the resort! Every single other part was amazing! The staff are all so genuinely caring and ready to serve. The Moon palace sunset was super clean. The food options are amazing. You must RSVP to Momos restaurant which sort of a Benihana type of restaurant and its on the sunrise part of the moon palace and its part of the all inclusive.
Posted by a verified traveler on May 25, 2019
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Comment from Hotel Management
May 27, 2019
by Moon Palce Cancun
Dear guest, We sincerely regret to know that your experience was not as positive as expected and please be sure that our guests’ comments are of extreme importance to us. We hope that in the future you will give us another opportunity to host you and revert the previous experience providing you a unique and personal service that Moon Palace Cancun is known for providing. We remain at your service. Cordially,
2 out of 5
Posted by a verified traveler on Mar 9, 2019
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Comment from Hotel Management
Apr 3, 2019
by Moon Palace cancun
Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Moon Palace.
We wish we knew why we could not meet your expectations since there is no text in your review.
We hope this situation will not deter your impression of Palace Resorts and your future visits.
4 out of 5
Service and Moon Palace are amazing! The only reason why I have it a 4 is because we were highly disappointed with the beach! It is out of the control of Moon Palace, but because of environmental circumstances the beach was smelly and in usable due to the horrible seaweed problem.
Posted by a verified traveler on Aug 19, 2018
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Comment from Hotel Management
Aug 20, 2018
by Moon Palace Cancun
Dear guest,
Thank you very much for taking the time to share your experience of your recent vacation at Moon Palace Cancun. We are so happy that you had an incredible vacation however, we must apologize for the seaweed on the beach. Rest assured, we clean our beach on a daily basis. Nevertheless, the amount of seaweed on the beach is due to a natural phenomenon that is currently affecting the coasts of Cancun and other islands of the Caribbean. This phenomenon is unpredictable as it might vary according to the direction of the winds.
We hope that in the future we can have another opportuntiy to host you anc provide you with the perfect vacation you and your family deserve.
Best regards,
1 out of 5
You cannot use the beach(seaweed)
We stayed there for 4 days. We couldn't use the beach at all due to extreme seaweed. Also, the smell of the seaweed was miserable, and we could smell it all around the hotel even in our room. So we went there to enjoy the beach, which, we couldn't even use the beach once and we had to cover our noses due to strong bad smell. I don't recommend anyone to go there if you plan to use the beach.
Posted by RM on Aug 6, 2018
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Comment from Hotel Management
Aug 7, 2018
by Moon Palace Cancun
Dear RM,
Thank you so much for sharing your comments with us. We sincerely regret to know the natural conditions of our beach did not allow you to enjoy all of the many other facilities we offer to our guests such as our incredible spa, golf course, gourmet restaurants and the many bars we have all around our property.
Although we do our best to keep the beach in its best possible condition, we fear this is an act of nature. We are already working on new measures to solve this inconvenience in a way that will not affect the environment either.
We hope to have the opportunity to welcome you back again in a near future and redeem ourselves by changing your perception and demonstrating to you the real Moon Palace experience.
We remain at your service.
Best regards,
Moon Palace Cancun
1 out of 5
Tons of seaweed that makes imposible even walk close by the beach, forget about swimming in the ocean, it smells like death fish.The hotel try to mask that smell with "aromatherapy"which make it even worse.
My all family got food poison with a every suboptimal food.
Posted by a verified traveler on Jun 18, 2018
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Comment from Hotel Management
Jun 19, 2018
by Moon Palace Cancun
Dear guest,
Thank you very much for contacting us and for sharing your experience. please be informed that we are glad that you choose our resort as destination for your holiday, however we regret that it was affected by the current situation on the beach. Unfortunately, due to a a natural process of the ocean it has been affecting the caribbean sea. Nevertheless, we hope that in the future we will another opportunity to host you and in advance we share that we will not rest the efforts and we would try to preserve our beach on the most optimal conditions for you and our guests.
Kind regards,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Sailing
Snorkeling
Land activities
Bicycling
Fitness facilities
Miniature golf
Soccer
Tennis
Tennis lessons
Volleyball
Lessons/classes/games
Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
Onsite live performances
Theme parties
Not included
Golf green fees
Use of golf equipment
Motorized water sports
Sailboats
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Windsurfing equipment
Surcharge for premium food items
Airport transfers
Childcare
Laundry/dry cleaning services
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Kayaking included
Sailing included
Taxes included
24-hour room service
Buffet and à la carte dining
Airport transfers not included
Fitness facilities included
Tennis included
Water fitness classes/lessons included
Volleyball included
Laundry/dry cleaning services not included
Soccer (football) included
Childcare not included
Scuba diving excursions not included
Scuba diving certification not included
Motorized water sports not included
All available beverages included
Golf green fees not included
Use of golf equipment not included
Bicycling included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Miniature golf included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Windsurfing equipment not included
Yoga classes/lessons included
Sailboats not included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Bartending classes/lessons included
Gratuities included
Additional gratuities accepted
All food and beverages included
Surcharge for premium food items
Minibar (all beverages included)
Tennis lessons included
In-room liquor dispensers
Meals and drinks at companion properties included
All non-motorized water sports included
Onsite live performances included
All land activities, and recreational facilities and equipment included
Theme parties included
Snorkeling included
Property Features
Moon Palace Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 10 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 14 restaurants and 3 coffee shops/cafés, as well as a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 5 poolside bars and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2015. This 4.5-star Cancun property is smoke free.
Airport: Cancun Intl. Airport (CUN) (12.3 km / 7.6 mi)
Property shuttles: Airport shuttle
Parking: Free valet parking, self parking, and extended parking
Room Amenities
Moon Palace Cancún - All Inclusive offers 2058 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. 42-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony
Jetted tub
Minibar
In-room dining (24 hours)
Smart television
Satellite channels
Movies for purchase
Coffee maker
Separate shower and tub
Housekeeping (daily)
Nightly turndown service
Long distance calls (free)
Local calls (free)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Bidet
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Food & Drink
Tratoria - Onsite restaurant. Reservations are required.
24-hour room service is available.
Nearby Activities
Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Pilates classes on site
Playground on site
Golf driving range on site
Miniature golf on site
Golf lessons on site
Golfing on site
Fitness classes on site
Basketball on site
Tennis lessons on site
Volleyball on site
Beach volleyball on site
Yoga classes/instruction on site
Spa Services
Awe- Spa has 39 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Number of treatment rooms 39
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Spa tub in spa
Steam room in spa
Reflexology
Sports massage
Detoxification wrap
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Roll-in shower
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Pet Policy
Pets and service animals are not allowed at Moon Palace Cancún - All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Contactless check-out is available.Individually-wrapped food options are available through room service.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available through room service
Number of children who can stay free - 2
No gap period between guest stays
Hotel Names
Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún - All Inclusive Cancun
Moon Palace Cancún - All Inclusive All-inclusive property
Moon Palace Cancún - All Inclusive All-inclusive property Cancun
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Pets and service animals are not allowed on site.
Promotions
Eat & Play All Palace Resorts Promotion Book a stay now and your rate will access to the facilities and restaurants at the resort’s sister properties, including: Beach Palace Resort All Inclusive; Isla Mujeres Palace All Inclusive Resort; Playacar Palace All Inclusive; Sun Palace Couples Only All Inclusive; and Cozumel Palace All Inclusive. Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.
Unlimited Phone Calls Promotion All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary. Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.
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Frequently Asked Questions
Yes, there are 14 restaurants on site.
This property offers free self parking, valet parking, and extended parking.
Moon Palace Cancún - All Inclusive is 7.6 mi (16-min drive) away from the Cancun, Quintana Roo (CUN-Cancun Intl.) airport, the closest popular airport to the property.
Moon Palace Cancún - All Inclusive features 10 outdoor pools and a children's pool.
This property is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at Awe- Spa, where you can enjoy deep-tissue massages, body scrubs, and body wraps.
Moon Palace Cancún - All Inclusive does not offer free breakfast.
Check-in is from 3 PM - midnight.
Moon Palace Cancún - All Inclusive offers an airport shuttle.
No, there is no casino at this property, but Dubai Palace Casino (24-min drive) and Royal Yak Casino and Sports Book (25-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
