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Crown Paradise Club Cancun All Inclusive

3.5-star property
Boulevard Kukulcan Km 18.5, Cancun, QROO 1-855-201-7819
4.0 out of 5
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See all 60 travelocity Reviews

"Great property. The check in process was horrible. The system need some major upgrades " More

By a verified traveler on Mon 22 May 2023

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Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

With a stay at this Zona Hotelera property, you'll be well placed to visit Iberostar Cancun Golf Course and Delfines Beach, both within half a mile (1 km). El Rey Ruins Trailhead and El Rey Ruins are also within half a mile (1 km).

All-inclusive

This all-inclusive property features 7 restaurants, 3 outdoor pools, and an indoor pool. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and free supervised childcare is an added bonus.

Standard Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$249* Per night/room May 30 - May 31

Standard Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room (Plus)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite Paradise

Bed Count 1 King Bed Maximum Occupancy 7 Max

Family Suite Crown

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Paradise Club Cancun All Inclusive ratings based on 60 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crown Paradise Club Cancun All Inclusive

Everyone (7) Couples (11) Family (33)
4 out of 5
Great property. The check in process was horrible. The system need some major upgrades

Posted by on May 22, 2023

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Comment from Hotel Management

May 22, 2023 by Crown Paradise Club Cancún

Dear Mandell family, receive our warmest greetings from Cancun. Thank you for taking the time to share your experience with us. We are pleased to hear that your overall experience was positive, and we appreciate the constructive criticism that you have provided us with. We are taking your comments seriously and will work to address any areas where we can improve. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to serve you again in the future. Sincerely,General Manager, Julio M. Cabrera

5 out of 5
Your staff was amazing!!! From the receiving, to the front desk, the cooks, waiters and the cleaning staff. Only one thing, the lights, I couldn’t figure them out for the life of me until I called the desk. Maybe place a yellow little sign “insert room key here for lights”? Unless we were the only ones that had to call? Thank you!

Posted by on Apr 29, 2023

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Comment from Hotel Management

May 22, 2023 by Crown Paradise Club Cancún

Dear Maria, First and foremost, we would like to thank you very much for the time invested to post your comments after your following stay here at Crown Paradise Club Cancun. Yours comments motivate us to keep working hard and be better every day. Once again, thank you for your support and preference. We all look forward to welcoming you in a very near future. Sincerely,Julio M. Cabrera, General Manager

5 out of 5
Rooms are upgraded and modern. Amazing ocean views!

Posted by on Apr 25, 2023

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Comment from Hotel Management

May 8, 2023 by Crown Paradise Club Cancún

Dear Jennifer Lee;First and foremost, we would like to thank you very much for the time invested to post your comments after your following stay here at Crown Paradise Club Cancun. Yours comments motivate us to keep working hard and be better every day. Once again, thank you for your support and preference. We all look forward to welcoming you in a very near future. Sincerely,Julio M. Cabrera, General Manager

5 out of 5
Great place with kids. They have Adults only area as well.

Posted by on Apr 8, 2023

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Comment from Hotel Management

Apr 10, 2023 by General Manager

Dear Viktoriya; Receive our warmest greetings from Crown Paradise Club Cancun. It is an honor to read your five stars review after your following time here with us, and we thank you for the time invested to share your experience with other travelers. We look forward to welcoming you in a very near future to your second home. Sincerely,

5 out of 5

Posted by on Apr 8, 2023

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Comment from Hotel Management

May 8, 2023 by General Manager

Dear Sara:Thank you for sharing your pleasant experience with us. We hope to have the pleasure to welcome you again in the near future. Kind regards,

5 out of 5
Safe and friendly

Posted by on Mar 31, 2023

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Comment from Hotel Management

Apr 10, 2023 by Crown Paradise Club Cancún

Dear Sandeep;Thank you for taking the time to provide us with your valuable review of your recent visit to Crown Paradise Club Cancun. We hope that you enjoyed all of our services and facilities, and we look forward to the opportunity to welcome you back soon. Sincerely,General Manager, Julio M. Cabrera

1 out of 5
Will never stay at this hotel again. Check in took 2 hours, I have never experienced a check in so long. Because of 2 hours check in we missed dinner. On our floor the elevator button wasn't working to go down the entire stay of our week stay. the ice bin on our floor never got filled. Areas that were Adults only were not adults only there was no one to monitor that. Food at the buffet wasn't authentic and very American. There was no paddle boards, canoes, or things to play with in the beach. We didn't get bathrobes or slippers, and when saying our complaints we didn't get any reimbursement or compensation. Place is super crowded with children and the people staying are very rude

Posted by on Mar 6, 2023

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Comment from Hotel Management

Mar 15, 2023 by General Manager

Dear Samantha Ann; First and foremost, receive our warmest greetings from Cancun. We appreciate you taking your time to make us aware of your recent experience, your feedback is certainly highly valued, and we are terribly sorry to hear we have not met your expectations. Please be assured that we care about your feedback, and we will be sharing your comments with the team for improvement. All hope to have a new opportunity to welcome you back on a future occasion so that we may endeavor to restore your confidence in us. Sincerely,

4 out of 5
The place is nice but the restaurants are too hard to get into for the number of people staying there.

Posted by on Feb 26, 2023

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Comment from Hotel Management

Mar 2, 2023 by General Manager

Dear Michael Dean; First and foremost, receives our warmest greetings from Cancun. It is overjoyed to read your review after your following experience here at Crown Paradise Club. Our main goal is to create memorable experiences, and we are very glad to know we have achieved this; on the other hand, our team thanks you very much for your time to leave your comments and recommendations. We all look forward to welcoming you again! Sincerely

2 out of 5
I liked Cleanness and friendly staff, What I didn’t like is: it was very bad experience for the elderly using walkers, it’s not disability friendly. We have to fight for restaurant reservations every day. We didn’t like the beach, we have to take stairs and the beach was steep difficult to walk.

Posted by , from Bloomsburg on Feb 24, 2023

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Comment from Hotel Management

Mar 6, 2023 by General Manager

Dear Fatin, First of all, receive our warmest greetings from Cancun. We are terribly sorry to read that we did not meet your expectations while you were here at Crown Paradise Club this time, nevertheless, we have taken notes and rest assured we will work hard towards improving on the areas which you mentioned. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. If you ever had a change of heart we all would be delighted to welcome you back again. Sincerely

5 out of 5
Like the pools area the drinks were watred down and food not the best

Posted by on Feb 10, 2023

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Comment from Hotel Management

Feb 13, 2023 by General Manager

Dear Deborah, thank you for taking the time to share your experience with us and for choosing Crown Paradise for your recent vacations. We truly appreciate your feedback, both positive and constructive, as it helps us to continually improve our services. Thank you again for taking the time to share your thoughts, and we hope to have the opportunity to serve you again in the future. Sincerely,

About the Crown Paradise Club Cancun All Inclusive

Location Boulevard Kukulcan Km 18.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Other inclusions

  • Transportation to offsite activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • 24-hour room service
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Miniature golf included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Transportation to offsite activities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Crown Paradise Club Cancun All Inclusive for summer fun including 3 outdoor swimming pools, mini golf, and a complimentary children's club. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar, and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a spa tub. Free self parking is available. This 3.5-star Cancun property is smoke free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 7320 sq ft of conference space
  • 680 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Food & Drink

Waynees Boots - This steakhouse specializes in barbecue and serves dinner only. Reservations are required.

La Piazza - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

San Soucis - This theme restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.

Los Gallos - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Fisherman - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open select days.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a waterslide, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ziplining on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Basketball on site
  • Rock climbing on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms. Services include facials, body treatments, and manicures and pedicures.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Crown Paradise Club Cancun All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Only non-alcoholic beverages are available via room service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Cancun Club Paradise
  • Cancun Crown Paradise All Inclusive
  • Cancun Paradise Club All Inclusive
  • Crown Paradise All Inclusive
  • Crown Paradise All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property
  • Crown Paradise Club Cancun
  • Crown Paradise Club Cancun All Inclusive
  • Paradise All Inclusive Cancun
  • Paradise Cancun All Inclusive
  • Crown Paradise Club
  • Crown Paradise Club Cancun All Inclusive Hotel
  • Crown Paradise Club All Inclusive Hotel
  • Crown Paradise Club All Inclusive All-inclusive property
  • Crown Paradise Club Cancun All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.