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"I traveled with my parents and my sister and her kids. The hotel location is 15 minutes from the airport but about 10-30 minutes bus ride from the Aqu ... " More

By a verified traveler on Thu 02 Aug 2018

Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

Within a 10-minute walk of this Zona Hotelera property, you'll find Delfines Beach and El Rey Ruins. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).

All-inclusive

A full-service spa, 7 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus. Enjoy the 2 outdoor tennis courts and free perks like buffet breakfast and free self parking.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 617 guestrooms offer free WiFi and free minibar items. Furnished balconies or patios, 24-hour room service, and coffee/tea makers are also available.

Standard Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$281 per night

Standard Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room (Plus)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Room, Ocean View (Club Level /Jacuzzi)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite, Garden Area

Bed Count 1 King Bed Maximum Occupancy 7 Max

Crown Paradise Club Cancun All Inclusive ratings based on 160 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crown Paradise Club Cancun All Inclusive

Everyone (41) Family (5)
5 out of 5
I didn’t like the waitress at night time. They were rude and not friendly. Other than that great hotel

Posted by on Mar 22, 2019

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4 out of 5
Lots for the kids to do. AC not great when it worked it was really loud. When it was quiet it wasn’t working

Posted by on Mar 15, 2019

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Comment from Hotel Management

Mar 20, 2019 by General Manager.

Dear guest, We thank you for choosing Crown Paradise Club Cancun and for the time invested to leave your feedback. We appreciate your words that allow us to enhance our services, please rest assured our Maintenance team has been informed about the detail mentioned for improvement. All hope to have a new opportunity to welcome you back in a future. Sincerely,

2 out of 5
crown paradise club is VERY out dated! Food was OKAY, nothing spectacular. The restaurants did not have much to choose from on the menu!!

Posted by on Feb 7, 2019

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Comment from Hotel Management

Feb 18, 2019 by General Manager

Dear guest, First of all, please receive our warmest greetings from Cancun. We highly appreciate the time invested to leave your comments of your recent visit here at Crown Paradise Club. We apologize if we did not meet your expectations, nevertheless, we would like to share you we have taken notes of your feedback to ensure your next visit with us we provide you with everything needed for a comfortable and enjoyable stay you deserve. Once again, thank you for your time and valued observations. All hope we will be able to welcome you back soon to restore your faith in us. Sincerely,

3 out of 5
Family Rooms need maintenance. Tower 2, is not a nice option to stay. Pools are extremely cold, should be tempered this time of the year.

Posted by on Feb 4, 2019

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Comment from Hotel Management

Feb 5, 2019 by General Manager.

Dear ANNE, First of all receive our warmest greetings from Cancun. Yours feedback is very important for the Resort because it gives us the opportunity to identify and correct some situations where our guests consideer we need improvement. Thank you for staying with us. We look forward to welcoming you in a very near future. Sincerely,

5 out of 5
Overall the hotel experience was great ! Carlos the at the lobby bar was very nice and helpful, on the other hand the food was okay, it was not the best but it was okay, the restaurants that they have on the premises were really good !

Posted by on Jan 15, 2019

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Comment from Hotel Management

Jan 18, 2019 by General Manager

Dear guest, First of all, receive our warmest greetings. We appreciate the time you have taken to leave your review following your time here at Crown Paradise Club Cancun with Expedia members and future travellers. Also we all are delighted to know you have enjoyed our services and facilities we have to offer. Once again, thank you for your preference. It will be a pleasure to welcome you back in a near future. Best wishes,

5 out of 5
Overall very nice. Would recommend getting more elevators or faster service. Extremely slow elevators for such a big resort.

Posted by on Dec 17, 2018

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Comment from Hotel Management

Dec 21, 2018 by General Manger

Dear guest, First and foremost we would like to thank you for the valuable time you spent to leave your review following your recent visit to Crown Paradise Club Cancun. It is delighted to know you have enjoyed your stay among us, regarding your concern about the elevators we would like to mention that in order to improve our services we are installing new of them, hope you can enjoy them on your next visit. It will be a pleasure to welcome you back. Best wishes,

4 out of 5
Overall nice resort and good value. Good resort for families.

Posted by on Dec 7, 2018

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Comment from Hotel Management

Dec 7, 2018 by General Manager

Dear guest, Receive our warmes greetings. We appreciate for letting us be part of your recent vacations. It is nice to read your comments that are the best source for us to know we are achieving our main goal. It will be a great pleasure to welcome you in a very near future. Sincerely

4 out of 5
3rd time there, speaks for itself.would definitely go back.

Posted by , from Schuylerville, NY on Sep 20, 2018

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Comment from Hotel Management

Sep 20, 2018 by General Manager

Dear Eric, First of all, we thank your very much for your preference to your second home Crown Paradise Club Cancun. It is an honor to read our guests decide to return to our Resort, that means that we are achiving our main goal to create memorable experiences. We all look forward to welcoming you for the 4th time. Sincerly,

4 out of 5

Nice hotel for the family

I traveled with my parents and my sister and her kids. The hotel location is 15 minutes from the airport but about 10-30 minutes bus ride from the Aqua World and Isla Mujeris Island attractions. The hotel has lots of activities for the little children to teens all day long. They don't have night shows. The buffet has lots of verities of food daily but it needs an upgrade. The rooms are clean but room service wasn't the great. The elevators are not air conditioned and very slow. Luckily our rooms were on the third floor. Over all our 5 nights stay was great and the kids had lots of fun but if you don't speak Spanish you will not get the service you expect especially with house keeping.

Posted by , from Chicago, IL on Aug 2, 2018

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Comment from Hotel Management

Aug 7, 2018 by General Manager

Dear Dalia, Receive our warmest greetings from sunny Cancun. We appreciate for sharing such an honest appraisal and appreciating your experience after your recent visit at Crown Paradise Club. We thank you mentioning all the wonderful amenities you enjoyed throughout your stay with us, as well as the points you consider need some improvement. Please know that we care about your feedback and we will be sharing your comments with the team. We all hope to have a second opportunity to welcome you in a near future. Sincerely,

4 out of 5
Rooms are clean and well maintained. Staff are friendly and most also speak English (along with Spanish). The food at the fine dining restaurants (dinner only) is quite good, but only fair at the buffet restaurant (breakfast, lunch, and dinner). Plenty of bars and fast food places scattered throughout the property. Hotel, located right on the beach, has four pools. The evening entertainment is considerably below par.

Posted by , from Florida on Jul 12, 2018

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Comment from Hotel Management

Sep 20, 2018 by General Manager

Dear Ken, We thank you for choosing Crown Paradise Club Cancun as host to your recent holidays destination. It is glad to learn we have met your expectations with our different services and installations such as the room, the wide variety of food, our bars and restaurants as well as the location of the Resort and the attention provided by our staff. Thank you for your support! It will be a pleasure to welcome you in a very near future. Sincerely,

About the Crown Paradise Club Cancun All Inclusive

Location Boulevard Kukulcan Km 18.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Other inclusions

  • Shuttle service to offsite activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Miniature golf included
  • Offsite tours not included
  • Shuttle service to offsite activities included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • All food and beverages included
  • Food and beverage restrictions apply
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Crown Paradise Club Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and an indoor pool. There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite business center. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Crown Paradise Club Cancun All Inclusive. Self parking is free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.1 km / 10 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

La Palapa - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fujiyama - This buffet restaurant specializes in Asian cuisine and serves lunch only.

San Soucis - This theme restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open daily.

Los Gallos - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Fisherman - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

The Crown Paradise Resort features two oceanfront swimming pools, an adults-only pool, another pool sheltered in a teepee-like, open-air atrium, and a children's pool with three water slides.

Guests can enjoy the use of two lighted tennis courts, a small miniature golf course, lawn chess, shuffleboard, aerobics, outdoor yoga, and beach volleyball. A short shuttle ride away, guests can also take advantage of kayaks, small sailboats, paddleboats, and windsurfers at AquaWorld Marina 2 km (just over a mile) away on Nichupté Lagoon, the vast body of placid water lying between Cancún Island and the mainland. Shuttles to the marina are complimentary.

Independent operators farther down the beach offer personal watercraft and parasailing (surcharges). The nearest golf course is the 72 par Iberostar Cancún Golf Club which is across the street (surcharge).


The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Rock climbing on site
  • Volleyball on site
  • Windsurfing nearby
  • Parasailing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Basketball on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby

Spa Services

  • Deep tissue massage
  • Spa tub in spa
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11:30 AM
  • Check-in time starts at 3 PM

Special check-in instructions:

Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability. For more details contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The hotel charges a service fee per order for room service. Please note, alcoholic beverages cannot be ordered via room service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired Internet: USD 16 per 24-hour period (rates may vary)
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Club Paradise
  • Cancun Crown Paradise All Inclusive
  • Cancun Paradise Club All Inclusive
  • Crown Paradise All Inclusive
  • Crown Paradise All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property
  • Crown Paradise Club Cancun
  • Crown Paradise Club Cancun All Inclusive
  • Paradise All Inclusive Cancun
  • Paradise Cancun All Inclusive
  • Crown Paradise Club
  • Crown Paradise Club Cancun All Inclusive Hotel
  • Crown Paradise Club All Inclusive Hotel
  • Crown Paradise Club All Inclusive All-inclusive property

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Guests may experience noise disturbance due to nearby construction work.