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4.2 out of 5

"Most of the staff was nice and pleasant Very helpful " More

By a verified traveler on Wed 12 May 2021

Hotel Description

3.5-star beachfront property near Delfines Beach

On the beach

Within a 10-minute walk of this Zona Hotelera property, you'll find Delfines Beach and El Rey Ruins. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features 7 restaurants, 3 outdoor pools, and an indoor pool. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and free childcare is an added bonus.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 617 guestrooms offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, 24-hour room service, and coffee/tea makers.

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$513* Per night/room May 17 - May 18

Standard Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room (Plus)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Suite Paradise

Bed Count 1 King Bed Maximum Occupancy 7 Max

Standard Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite Crown

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Paradise Club Cancun All Inclusive ratings based on 53 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crown Paradise Club Cancun All Inclusive

Everyone (18) Couples (7) Family (26)
4 out of 5
Most of the staff was nice and pleasant Very helpful

Posted by on May 12, 2021

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5 out of 5
The view is fantastic!!!! Employees very polite, extremely helpful. Overall my family enjoyed our stay, will return in the future.

Posted by on May 2, 2021

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Comment from Hotel Management

May 12, 2021 by General Manager

Dear guest, receive our warmest greetings from sunny Cancun. We would like to thank you very much for choosing Crown Paradise Club to host you, it was a real pleasure to be part of your recent vacations, and we highly appreciate your comments where you let us know how our team members made you feel. Once again, thank you for your support. We look forward to welcoming back soon. Sincerely,

5 out of 5
Wonderful place to have vacations

Posted by on May 1, 2021

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Comment from Hotel Management

May 12, 2021 by General Manager

Dear guest, receive our warmest greetings from Crown Paradise Club Cancun. It is an honor to read your five stars review after your following time here with us, and we thank you for the time invested to share your experience with other travelers. We look forward to welcoming you in a very near future to your second home. Sincerely,

1 out of 5
Don’t get fooled people...run!!! It wasn’t all-inclusive at all. 2 out of 5 restaurants are closed so they really can not feed all the people in the resort....! Every time you tried to make reservations (u have till2pm.)! They wouldn’t answer until 1:30 only to tell you that it’s full 😆😆😆....place is a JOKE ! ! !

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 7, 2021 by General Manager

Dear guest, Receive our warmest greetings from Cancun. Thank you very much for taking the time to share your experiences with us. We are very pleased that you enjoyed your stay and could take many nice impressions with you. We are sorry for any inconvenience you experienced, and we appreciate your comments as they will help us improve our services. Thank you again and we hope that you will give us the opportunity to host you in the near future. Sincerely

5 out of 5
Traveled with 2 little kids who had a great time so much to do for both of them. Staff was amazing very helpful and always putting a smile on my family’s face! Covid testing on site was great, they made it very easy to complete our testing to travel back home. My only complaint is that the food could have been a little better but also to be expected at a buffet, the other downside was only able to have reservations at the special restaurants 2 nights out of my 7 night stay. Overall great trip and would come back again!

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 7, 2021 by General Manager

Dear guest First and foremost receives our warmest greetings from Cancun. It is overjoyed to read your 5-star review after your following experience here at Crown Paradise Club. Our main goal is to create memorable experiences and we are very glad to know we have achieved this; on the other hand, our team thanks you very much for your time to leave your comments and recommendations. We all look forward to welcoming you again! Sincerely

5 out of 5
Everyone is very friendly & helpful. They make you feel right at home.

Posted by on Mar 31, 2021

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Comment from Hotel Management

Apr 2, 2021 by General Manager

Dear guest, We thank you for choosing Crown Paradise Club Cancun. It is glad to read your comments after your experience here, our team will be overjoyed to know their service and attention met your expectations. All hope to welcome you back in a near future. Sincerely,

5 out of 5
Second time traveling to Cancun and this resort was so much better than the first one. Had everything we needed and more! Such great service and food was delicious! Definitely coming back.

Posted by on Mar 19, 2021

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Comment from Hotel Management

Mar 22, 2021 by General Manager

Dear guest, We thank you very much for choosing Crown Paradise Club Cancun and for the time invested to leave your comments. It is such a pleasure to read you have enjoyed your time here. We look forward to welcoming you back soon. With kindest regards,

4 out of 5
Everything was perfect the service guys was so fast, management very kind and always easy ready to answer on your questions with smile, If you planning to travel with the kids this is the perfect place, they have a lot of activities for kids,

Posted by on Mar 8, 2021

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Comment from Hotel Management

Mar 11, 2021 by General Manager

Dear guest, First and foremost, receive our warmest greetings from Cancun. Thank you very much for taking a few minutes of your valuable time to share your experience at Crown Paradise Club, it is a pleasure to know that you had a great experience overall. Once again, thank you for your support, it will be a pleasure to welcome you back in the very near future to your second home. Kind regards!

5 out of 5
The service was outstanding! Every staff member we came in contact with was very friendly and happy to help us out. The entire property was very clean and well maintained. Plenty of staff to pamper you and your family during a great vacation. Our 9 and 11 year old loved it just as much as my wife and I did. Definitely a great destination!

Posted by on Jan 23, 2021

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Comment from Hotel Management

Jan 25, 2021 by General Manager

Dear guest, First off, receives our warmest greetings from Cancun. We would like to share with you that our main goal is to create unforgettable and incomparable experiences and we are very thankful to know we achieve this. Many thanks for your preference and we look forward to welcoming you in a near future to Crown Paradise Club. Sincerely,

4 out of 5
Visiting Cancun at these times you have to remember a few things. We are in the middle of a pandemic and they recently had a pretty bad hurricane. I am pretty easy to please. But, The room that I stayed in wasn't what I paid for . They down graded my room and when I asked them why they told me the room was different from the picture and it was Travelocity's fault. I asked them about a price difference they said the price was the same on the downgraded room. Seemed like a canned response. I dropped the issue being the first day and accepted the fact I wasn't getting anywhere. That was really my only disappointment with my stay. The hotel is older but nice and clean. Our maid did an amazing job on our room. Despite some of the restaurants being closed due to Covid. The buffet was really good in my opinion and my families. They had a pretty big selection. Just a heads up to get reservations call in the morning and get a spot. If you wait till the restaurants open you will not get a spot. The pools are nice and the service was great! Joel one of the waiters is the man! Give the guy a few bucks and he will have your drinks as soon as you sit down. The beaches are nice and the activities were fun. Overall it was a nice trip and I would recommend Crown Paradise.

Posted by , from Folsom pa on Jan 4, 2021

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About the Crown Paradise Club Cancun All Inclusive

Location Boulevard Kukulcan Km 18.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Other inclusions

  • Transportation to offsite activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Miniature golf included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Transportation to offsite activities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included

Property Features

Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Crown Paradise Club Cancun All Inclusive for summer fun including 3 outdoor swimming pools, mini golf, and a complimentary children's club. There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, an outdoor tennis court, and a spa tub. Free self parking is available. This 3.5-star Cancun property is smoke free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 7320 sq ft of conference space
  • 680 sq m of conference space
  • Bar on the beach
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (17.6 km / 11 mi)
  • Parking: Free self parking

Room Amenities

Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Food & Drink

Waynees Boots - This steakhouse specializes in barbecue and serves dinner only. Reservations are required.

La Piazza - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

San Soucis - This theme restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.

Los Gallos - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Fisherman - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open select days.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ziplining on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Basketball on site
  • Rock climbing on site
  • Volleyball on site
  • Beach volleyball on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms. Services include massages.

  • Number of treatment rooms 5
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Crown Paradise Club Cancun All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The hotel charges a service fee per order for room service. Please note, alcoholic beverages cannot be ordered via room service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Cancun Club Paradise
  • Cancun Crown Paradise All Inclusive
  • Cancun Paradise Club All Inclusive
  • Crown Paradise All Inclusive
  • Crown Paradise All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property
  • Crown Paradise Club Cancun
  • Crown Paradise Club Cancun All Inclusive
  • Paradise All Inclusive Cancun
  • Paradise Cancun All Inclusive
  • Crown Paradise Club
  • Crown Paradise Club Cancun All Inclusive Hotel
  • Crown Paradise Club All Inclusive Hotel
  • Crown Paradise Club All Inclusive All-inclusive property
  • Crown Paradise Club Cancun All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.