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"Went as a family of 4. One 12 year old and one 4 year old. They both loved everything about it, from the pools, to the family activities, to the food!
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An all-inclusive stay in Cancun awaits you at Crown Paradise Club Cancun All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like El Rey Ruins and Delfines Beach. Highlights at this beachfront hotel include 7 restaurants, 3 outdoor swimming pools, and a full-service spa.
All 617 rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, furnished balconies or patios, and in-room childcare. Minibars provide free refreshments, and 24-hour room service is also available. Coffee/tea makers, free bottled water, and in-room massages are also available.
A day of pampering can include deep-tissue massages, sports massages, and body wraps along with aromatherapy and hydrotherapy. The buffet restaurant, La Palapa, serves international cuisine and is open for breakfast, lunch, and dinner. With 2 poolside bars and 4 bars/lounges to choose from, you can enjoy a drink at the hotel. Spend the day at the beach and enjoy the 2 outdoor tennis courts, indoor swimming pool, and free kids' club. Business amenities include conference space, meeting rooms, and a business center. Plus you'll find free WiFi in public areas, a health club, and a spa tub. Buffet breakfast is available for free. There's also the convenience of free self parking.
With a stay at this 3.5-star Avenida Kukulkan hotel, you'll be 6.4 km (4 mi) from La Isla Shopping Mall.
Crown Paradise Club Cancun All Inclusive ratings based on 139 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
2 out of 5
Disappointing
Cons:Customer Service!
My two daughters and I stayed at Crown Paradise Club Cancun from 9/23/2017-9/30/2017.
Pros
• Gentleman that helped me with my bags when we got there also helped me get my room changed when my ocean view room had to be viewed through a dilapidated hotel next door and two large metal posts
• Veronica in housekeeping did a top notch job!
• Gabriel and Luis at the pool bar kept drinks flowing for me and made special virgin cocktails for my daughters.
• Israel, on the wait staff was very thoughtful and attentive.
• The gentleman who were facilitating the pottery painting were fantastic.
Cons
• Teen area water slides were boarded off, waterslides un-operational and pools drained. Staff not forthright when I asked about it on arrival. Main reason I booked this hotel.
• Was given a card for restaurants and told I had to make reservations. Was not given other options only to find out there were many more. Missed out on a lot of variety. Was told that a restaurant was closed and it was the one that had a buffet dinner nightly. Did not find out until the last night when I couldn’t get reservations elsewhere.
• Other than Israel, staff was rude and service was nonexistent on many occasions.
• Was constantly asked where my husband was all the way through the trip while being seated for meals. Single Mom’s do take their children on trips! Reactions were awkward when I said I didn’t have a husband. My children were uncomfortable.
• Stay somewhere else.
Posted by Toni, from Georgia on Oct 5, 2017
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Comment from Hotel Management
Oct 12, 2017
by General Manager
Dear Toni: Dear Enrique, in regards to your comments, thank you for choosing our Resort Crown Paradise Club Cancun as the host for your recent vacation. We regret the inconvenience about the remodelations we try to improve to have better instalations for our guest be assured that your comments will be consider for this situation.
We hope to welcome you back again in the near future and create more unique and unforgettable experiences.
Kind regards,
5 out of 5
Love it!!!
Went as a family of 4. One 12 year old and one 4 year old. They both loved everything about it, from the pools, to the family activities, to the food! We all loved it! Adult activities and pool gave us just what we needed while the kids were very well taken care of and had a blast in the kids pool and slides area. Awesome resort! Worth every penny!!! Loved it!!
Posted by karey, from austin,tx on Aug 14, 2017
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Comment from Hotel Management
Aug 16, 2017
by General Manager
Dear karey: Thank you for taking the time to share your experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. It was my pleasure to share your positive experience with our team.
They truly appreciate hearing from satisfied guests like you, and we all look forward to your return.
Kind Regards,
3 out of 5
Spectacular view of the ocean
Pros:Excellent view
Nice rooms
Great staff
Clean
Cons:See above
Better accomodation for large groups to order what they want from specialty resturants and the ability to sit closer together.
Location:Excellent location, close to everything, beautiful ocean
The hotel was very nice, view was spectacular. We were there for my daughters wedding and they did a great job organizing the wedding. It was beautiful and the staff was awesome. The wedding planner did a great job and we thank her for her hard work and the work of the other staff involved with the experience.
We were a group of 24 people and overall they tried to accomodate our needs. The food at the specialty resturants, (because we were such a large group), was limited to two entries and required a lot of pleading to be sat close to each other. I found the food bland or overcooked at these specialty resturants. I did get a bit irritated with the resturant staff constantly at the tables removing your plates the instant you took a bite. (I realize they may be instructed to do so, however this is not a way to enjoy your meal). Someone needs to monitor the buffet areas closer in regards to children, I saw some horrible examples of children taking food, sampling and then returning to the buffet. It nearly made me sick! (I realize this is hard to monitor and should be the responsibility of the parents and it does happen in the states too).
The housekeeping staff did a good job overall, however, they did miss one day cleaning, (of course this was the day of my daughters wedding when a large group of us needed the room). Overall all though as far as the room was concerned super job!
I give the hotel a score of 8 out of 10.
Thank you
Posted by Amy, from Colorado on Jul 24, 2017
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Comment from Hotel Management
Jul 28, 2017
by General Manager
Dear Amy: On behalf of Crown Paradise Club Cancun, we would like to apologize for any inconveniences you may have experienced,concerning about the buffete, be assured I will share with the propers areas to work in this situation and never happened again.
You may rest assured that we take all of our guest comments with the most importance and based on such, I would like to follow up in this matter, our goal is to always provide the best service .
Achieve or go beyond our guests expectations are our principal goal.
We hope to have the opportunity to be at your service once again and fulfill your expectations.
Look forward to see you soon again!
Kind Regards
5 out of 5
It was great!!
The only part i wish they had bigger and more was the adult section. But is was great.
Posted by a verified traveler on Jul 20, 2017
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Comment from Hotel Management
Jul 22, 2017
by General Manager
Dear guest: First of all we want to thank your preference at Crown Paradise Club Cancun.. To read these kind of comment, make us feel motivated and top notch people at this resort.
We hope to see you soon again.
Kind Regards,
5 out of 5
Best family friendly resort
Amazing staff, excellent service and food! Hotel is very old and could use some upgrades, but we would definitely return. We were treated amazing by the entire staff, the poolside entertainment was great and so much fun! If you are looking for a family friendly resort who goes all out for your children this is definitely th place to be. Our boys had an amazing time.
Posted by a verified traveler on Jul 2, 2017
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Comment from Hotel Management
Jul 5, 2017
by General Manager
Dear guest: Thank you so much to take time of your life to write and share your most recent experience at our Resort Crown Paradise Club Cancun. It is a pleasure to know how much you enjoy your stay and how we can exceed your expectations about the service, as well about the resort we are remodelling every single corner so far. Be assured I will share these comment as this will motivate us .We are happy to welcome you back in the future and create more unique and unforgettable experiences.
Kind regards,
2 out of 5
The lobby is nice. The room smelled of mildewandu
Staff was nice and friendly liked the water activities. I had issues with this resort for the following reasons. Felt like so many families were booked and they had to feed everyone. They were certainly not prepared for this large influx of people. I felt like they were told to just get the food out. Did not matter what it tasted like. The food was of poor quality. I had a major issue when when they had a major back in the dining room it smelled like cow poop. So strong. This was lunch time. Then dinner came and you could smell it. After this i could not wrap my head around eating food from the kitchen. That morning i ordered a veggie omelette. Took 3 bites and chewed on big pieces of egg shells. Thought my teeth were crumbling. Told the manager. He told the cook and she made another one. Same thing happened. The staff is in such a rush to get your food done. Felt like the kitchen was unsanitary and workers did not use gloves. The food was of poor quality. Tried three other restaurants and they were horrible. The steak house we tried had a roach crawled across our table. Told the manager on the way out. He laughed. The best thing we ate at this resort was the Midway Stop hamburger char broiled with french fries. That is sad. Even the fruit was of poor quality. If you could believe this when i came home i lost 5 pounds. This was not worth the money for whatv we paid for 11 of my family members. We will not return here. We took a day trip to Isla Mujeres
Posted by marilyn, from houston tx on Jun 18, 2017
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Comment from Hotel Management
Jun 21, 2017
by General Manager
Dear marilyn: Thank you for taking the time to write about your stay at Crown Paradise Club Cancún. We are, however, very disappointed to hear of the challenges you endured while you were here. We will review your comments with our team to ensure our quality food and amenities are consistent with our prices. Also we regreat about the situation you had been through and all the inconveniences.
We will look into the situation and will take any necessary action to neutralize the problem. We hope you will reconsider staying with us on your next trip to the area.
Best Regards.
2 out of 5
Old, outdated, in desperate need of updating
Pros:The service was great. We really appreciated the staff that went above and beyond, particularly at the buffet and the Mexican and seafood restaurants.
Cons:The rooms are in need of upgrades. The air conditioning doesn't work, leaving everything mildewed. Chipped tiles and balcony doors don't close.
Location:Views of the ocean are impeccable. There is so much to do on-site for families.
While we had a good time, this hotel is in desperate need of an update. The rooms are old and run down with chipped tiles throughout and sliding glass doors that don't even latch. They smell horrible due to non-functioning air conditioning units that make everything smell like mildew. When we arrived and walked in the room, we were smacked in the face with the awful smell. We immediately called the front desk and were told there were no other rooms available so there was nothing they could do until the next day. Their solution was to come spray cleaning solution into the air conditioning unit, which did nothing. They offered to move us to a different room the following day, but by that point, we had already settled in and we figured it would be a large task to re-pack everything with no guarantee that a new room would smell any better. We also turned down the offer for a tour of the facility because taking one also meant taking the sales pitch of the vacation club, which we weren't interested in. Unfortunately, that meant we missed out on a lot of the perks of the place.
Posted by Hope, from Aurora, CO on May 31, 2017
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Comment from Hotel Management
Jun 5, 2017
by General Manager
Dear Hope:First of all we want to thank you for your time to share your most recent experience with us on behalf of Crown Paradise Club Cancun, We would like to apologize for any inconveniences you may have experienced,we feel pretty sad about it. You may rest assured that we take all of our guest comments with the most importance and based on such, I would like to ask you for a second chance and we will try to work to find the solution to that situation and your perception about the Resort. We have passed on all your comments with our Management Team in order to take them into account.We apologize once again for the incovenience you had been through and we hope to see you again in near future!
Best regards,
4 out of 5
Nice, family resort
We had a nice view from our room from the 7th floor but a old run down resort is next door and needs to be torn down. Overall, the resort was perfect for family's and the dinner at the restaurants were good but the buffet was just ok. We would go back if the the price was right.
Posted by a verified traveler on May 18, 2017
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Comment from Hotel Management
May 20, 2017
by General Manager
Dear Guest:Thank you for the overall fantastic review. We are happy that your holidays were great! We are glad to hear that you loved the service and activities in Crown Paradise Club Cancun.
We are sorry for any inconveniences you may have experienced, about the hotel next door unfortunately is out of our hands.
We thank you again for your comments and suggestions we are passing them to our management team.
We hope to see you soon in near future!
Best Regards,
4 out of 5
Cancun 2017
Pros:Staff will bend over backwards for you ....
Cons:The only swim up bar is in the Adult pool
Location:You have to try Cancun Sailing
Great hotel, good price, good food, Great Staff !!
Posted by Tim , from Nebraska on Mar 23, 2017
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Comment from Hotel Management
Mar 27, 2017
by Gerente General
Dear Tim:On behalf of Crown Paradise Club family, I want to thank you for choosing us to spend your family trip and read that you had wonderful stay with us.Thank you very much for mentioning to our comrades for their outstanding service. Let us assure you that we share your shout out of them with.
We hope to welcome you back in a near future and have another great time with us.
Yours very truly,
5 out of 5
Family with children resort
Great resort a lot things to do love sushi bar food everywhere will stay again
Posted by Julia, from NY on Mar 6, 2017
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Comment from Hotel Management
Mar 9, 2017
by Gerente General
Dear Julia, Thank you so much for a wonderful comment, we really appreciate your time to writing us and let us know how much do we exceed your expectation. We hope to see you soon in near future again.
Best Regards.
About the Crown Paradise Club Cancun All Inclusive
The property will be renovating from 26 August 2017 to 09 December 2017 (completion date subject to change). The following areas are affected:
Dining venue
One of the dining venues
Water park
During renovations, the hotel will make every effort to minimize noise and disturbance.
All-inclusive Details
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
All meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)
Activities and facilities/equipment All land activities and use of recreational facilities and equipment are included.
Water activities
Kayaking
Sailing
Surfing/boogie boarding
Windsurfing
Land activities
Bicycling
Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Lessons/classes/games
Aerobics
Yoga
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
Onsite entertainment and activities
Onsite live performances
Theme parties
Other inclusions
Shuttle service to offsite activities
Not included
Motorized water sports
Scuba-diving certification
Scuba-diving lessons
Room service
Airport transfers
Childcare
Laundry/dry cleaning services
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Property Features
Crown Paradise Club Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Crown Paradise Club Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and an indoor pool. There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Free breakfast is available. Public spaces have free WiFi. A business center and meeting rooms are available. A children's pool, a health club, and a spa tub are also featured at the family-friendly Crown Paradise Club Cancun All Inclusive. Free self parking is available.
Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.
Private balcony or patio (furnished)
Stocked minibar (free)
In-room dining (24 hours)
LCD television
Cable channels
Coffee maker
Rollaway beds (surcharge)
Housekeeping (daily)
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Laptop safe
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast.
La Palapa - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Fujiyama - This buffet restaurant specializes in Asian cuisine and serves lunch only.
San Soucis - This theme restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open daily.
Los Gallos - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Fisherman - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.
The Crown Paradise Resort features two oceanfront swimming pools, an adults-only pool, another pool sheltered in a teepee-like, open-air atrium, and a children's pool with three water slides.
Guests can enjoy the use of two lighted tennis courts, a small miniature golf course, lawn chess, shuffleboard, aerobics, outdoor yoga, and beach volleyball. A short shuttle ride away, guests can also take advantage of kayaks, small sailboats, paddleboats, and windsurfers at AquaWorld Marina 2 km (just over a mile) away on Nichupté Lagoon, the vast body of placid water lying between Cancún Island and the mainland. Shuttles to the marina are complimentary.
Independent operators farther down the beach offer personal watercraft and parasailing (surcharges). The nearest golf course is the 72 par Iberostar Cancún Golf Club which is across the street (surcharge).
The recreational activities listed below are available either on site or near the hotel; fees may apply.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Guests may experience noise disturbance due to nearby construction work.
Promotions
Honeymooner Promotion Book a stay for travel within 30 days of marriage and receive the following:
One bottle of domestic sparkling wine
One fruit basket
Upgrade to Crown Club Room (subject to availability)
Subject to availability. Guests must present marriage certificate upon check-in. Marriage must have taken place within 30 days of arrival. Other restrictions may apply.
Minibar Service Included
Guests booked in an All Inclusive rate plan receive the following complimentary minibar items (beer and water):
8 drinks per day in the Standard Oceanview room
12 drinks per day in the Honeymoon Suite, Crown Club, and Standard Plus rooms
Must book an All Inclusive rate plan. Minibar is refilled every 24 hours. A service charge
of USD 5 applies if guests require additional refills per day. Other restrictions may apply.
