"Rooms are clean and well maintained. Staff are friendly and most also speak English (along with Spanish). The food at the fine dining restaurants (d ... " More

By a verified traveler on Thu 12 Jul 2018

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Hotel Description

An all-inclusive stay in Cancun awaits you at Crown Paradise Club Cancun All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like Delfines Beach and El Rey Ruins. Highlights at this beachfront resort include 7 restaurants, 3 outdoor swimming pools, and a full-service spa.

All 617 rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, furnished balconies or patios, and in-room childcare. Minibars provide free refreshments, and 24-hour room service is also available. Coffee/tea makers, free bottled water, and in-room massages are also available.

A day of pampering can include deep-tissue massages, sports massages, and body wraps along with aromatherapy and hydrotherapy. The restaurant, La Palapa, serves international cuisine and is open for breakfast, lunch, and dinner. With 2 poolside bars and 4 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the 2 outdoor tennis courts, indoor swimming pool, and free kids' club. Business amenities include conference space, meeting rooms, and a business center. Plus you'll find free WiFi in public areas, a fitness center, and a spa tub. Buffet breakfast is available for free. There's also the convenience of free self parking.

With a stay at this 3.5-star Hotel Zone resort, you'll be 6.4 km (4 mi) from La Isla Shopping Mall.

Standard Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$249 per night

Standard Room, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, Ocean View (Crown)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room (Plus)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Suite, Garden Area

Bed Count 1 King Bed Maximum Occupancy 7 Max

Crown Paradise Club Cancun All Inclusive ratings based on 151 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5
Rooms are clean and well maintained. Staff are friendly and most also speak English (along with Spanish). The food at the fine dining restaurants (dinner only) is quite good, but only fair at the buffet restaurant (breakfast, lunch, and dinner). Plenty of bars and fast food places scattered throughout the property. Hotel, located right on the beach, has four pools. The evening entertainment is considerably below par.

Posted by , from Florida on Jul 12, 2018

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Comment from Hotel Management

Jul 13, 2018 by General Manager

Dear Ken, We thank you for choosing Crown Paradise Club Cancun as host to your recent holidays destination. It is glad to learn we have met your expectations with our different services and installations such as the room, the wide variety of food, our bars and restaurants as well as the location of the Resort and the attention provided by our staff. Thank you for your support! It will be a pleasure to welcome you in a very near future. Sincerely,

3 out of 5

Hotel

Hotel room was nice, AC’s are not very cold. The elevators were extremely slow and not ventilation in them, you drip sweat once you get in it. View from room was amazing, food was OK not great, if you don’t speak Spanish you will not come first. Middle of night whole hotel lost power for a few hours then loud sounds after for like 10 minutes , next morning you ask what happen and no one knows. Don’t get suckered into the “90” minute breakfast where they offer you free gifts if you do it, it’s a wage of time of them trying to sell you an expensive “club membership” won’t go back nor recommend it.

Posted by , from ri on Jul 8, 2018

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Comment from Hotel Management

Jul 13, 2018 by General Manager

Dear ashley, We want to thank you for the time you have taken to share your comments with us. We appreciate the opportunity you have granted us to review these details and make the necessary improvements. We would like to mention that the shutdown of the power plant was due to a fault in the CFE in different places in the hotel zone. On the other hand, it is glad for us to share you that we are installing new elevators. We understand that the details you have mentioned may change your perspective of our services and for that we offer you our most sincere apologies. We hope you give us a second opportunity to welcome you again and change the perspective of your recent stay with us by making it really enjoyable. Sincerely,

3 out of 5
The food was OK. The resort could use updates. The staff were all pleasant and accommodating. Kind of annoying to have to call for towels daily because they were never left in the room. Most importantly, the kids had fun and that's all that matters.

Posted by , from MN on Jun 25, 2018

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Comment from Hotel Management

Jun 27, 2018 by General Manager

Dear Tara, First and foremost, receive our warmest greetings from sunny Cancun. Thank you for commenting on the great service you received from our team. Your compliments mean a lot to us as we strive to provide our guests with the best stay possible. We appreciate you mentioning the amenities and services you enjoyed throughout your stay with us, as well as the points you consider need some improvement. Please know that we care about your feedback and we will be sharing your comments with the team. Thank you for your support. We look forward to welcoming you in a very near future. Sincerely,

3 out of 5
Food could have been better. Not a lot of entertainment after 930.

Posted by on Jun 24, 2018

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Comment from Hotel Management

Jun 25, 2018 by General Manager

Dear guest, Thank you for taking the time to leave your suggestions and comments after your experience in Crown Paradise Club Cancun. Please be assured they will be taken into account to improve our services. Once again, thank you. It will be a pleasure to welcome you in a very near future. Sincerely,

5 out of 5

Family friendly

I absolutely enjoyed our recent stay at Crown Paradise Resort. My kids had an amazing time. There is always something to do and the food and service was excellent! We will definitely go back soon!

Posted by , from Miami on Jun 10, 2018

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Comment from Hotel Management

Jun 13, 2018 by General Manager

Dear m, First of all, receive our sincerest greetings from sunny Cancun. We are overjoyed to read such a nice comments where you describe how much you have enjoyed your time in Crown Paradise Club. It is always a pleasure to receive reviews like your that motivate us to keep working hard. We all look forward to welcome you in a very near future. Sincerely,

5 out of 5

Was wonderful staff very good

Pros: Everything
Cons: Nothing
Location: Great
Everything was great. Will go back again staff great. Entertainment good. Food was great.

Posted by , from ohio on Apr 29, 2018

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Comment from Hotel Management

Apr 30, 2018 by General Manager

Dear helen, First of all, receive our warmest greetings from Cancun. We appreciate the time invested to sagre your comments where you let us know how the staff exceed your expectations with its service and attention. Once again, thank you for this opportunity. We all look forward to seeing you soon. Yours faithfully,

4 out of 5

Nice hotel for kids and family

Pros: 1) Top notch for kids and family 2) Outstanding bell boys customer service 3) marvelous food quality high class and the attendants who are there at f
Cons: 1) Some wierd smell in hotel rooms, not up to the mark - can improve room quality 2) A/C was not effective, it took few hours to get the room cooled
Location: NA
Pros: 1) Top notch for kids and family 2) Outstanding bell boys customer service 3) marvelous food quality high class and the attendants who are there at food, beach and restaurants are the best of their lot. thanks a lot guys 4) Very secured and nice atmosphere everywhere Cons: 1) Some wierd smell in hotel rooms, not up to the mark - can improve room quality 2) A/C was not effective, it took few hours to get the room cooled Overall, it is a perfect hotel for family - go for it.

Posted by , from New York on Apr 25, 2018

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Comment from Hotel Management

Apr 25, 2018 by General Manager

Dear Naveen. We would like to thank you very much for choosing Crown Paradise Club Cancun. We appreciate for mentioning you have enjoyed your family vacations, the high quality of food as well as the service and attention provided by our staff, especially, our bellboys team. By the other hand, please be assured we have taken notes of the points your consider need improvement. We look forward to the pleasure of welcoming you again soon. Yours faithfully,

5 out of 5
We had an amazing time. The Hotel was absolutely beautiful.

Posted by on Apr 19, 2018

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Comment from Hotel Management

Apr 20, 2018 by General Manager

Dear guest, First of all, allow us to thank you very much for the time invested to share your kind review where you let us know the amazin time you had while you were in Crown Paradise Club Cancun. We hope to have the opportunity to be at your service in a near future. Yours sincerely,

3 out of 5
Hotel was sold out and they did not seem being prepared for that. Kids club pool water was too cold to enjoy.

Posted by on Apr 11, 2018

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Comment from Hotel Management

Apr 14, 2018 by General Manager

Dear guest, Firstly, receive our sincerest greetings from Cancun. We are sorry to hear we haven't met your expectations, nevertheless, regarding your comment about not being prepared we would like to know more about it due to it is true that there are seasons we are fully booked however we always do our best to provide the service and attention our guests deserve as the comments from previous guests will show. We will discuss your comments with the various departments as we do take positive and constructive comments very seriously. Yours faithfully,

5 out of 5

Great family resort

The staff, shows, food and water slides were great. We can’t wait to go back next year!

Posted by , from Chicago on Mar 31, 2018

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Comment from Hotel Management

Apr 22, 2018 by General Manager

Dear Ant, On behalf of Crown Paradise Club Cancun we thank you for your preference and confidence. It has been an honor to be your host during your stay with us, we appreciate your kind words where you let us know how much you have enjoyed your holidays with our different services such as the shows, food, water slides and the attention. We look forward to seeing you soon. Sincerely,

About the Crown Paradise Club Cancun All Inclusive

Location Boulevard Kukulcan Km 18.5, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Other inclusions

  • Shuttle service to offsite activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Property Features

Crown Paradise Club Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Crown Paradise Club Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and an indoor pool. There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Free breakfast is available. Public spaces have free WiFi. A business center and meeting rooms are available. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Crown Paradise Club Cancun All Inclusive. Free self parking is available.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 3 conference rooms
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Free WiFi
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.1 km / 10 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Cancun resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

La Palapa - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fujiyama - This buffet restaurant specializes in Asian cuisine and serves lunch only.

San Soucis - This theme restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open daily.

Los Gallos - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Fisherman - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

The Crown Paradise Resort features two oceanfront swimming pools, an adults-only pool, another pool sheltered in a teepee-like, open-air atrium, and a children's pool with three water slides.

Guests can enjoy the use of two lighted tennis courts, a small miniature golf course, lawn chess, shuffleboard, aerobics, outdoor yoga, and beach volleyball. A short shuttle ride away, guests can also take advantage of kayaks, small sailboats, paddleboats, and windsurfers at AquaWorld Marina 2 km (just over a mile) away on Nichupté Lagoon, the vast body of placid water lying between Cancún Island and the mainland. Shuttles to the marina are complimentary.

Independent operators farther down the beach offer personal watercraft and parasailing (surcharges). The nearest golf course is the 72 par Iberostar Cancún Golf Club which is across the street (surcharge).


The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Rock climbing on site
  • Volleyball on site
  • Windsurfing nearby
  • Parasailing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Basketball on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby

Spa Services

  • Deep tissue massage
  • Spa tub in spa
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11:30 AM
  • Check-in time starts at 3 PM

Special check-in instructions:

Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability. For more details contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The hotel charges a service fee per order for room service. Please note, alcoholic beverages cannot be ordered via room service.

  • No cribs (infant beds) available

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired Internet: USD 16 per 24-hour period (rates may vary)
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Club Paradise
  • Cancun Crown Paradise All Inclusive
  • Cancun Paradise Club All Inclusive
  • Crown Paradise All Inclusive
  • Crown Paradise All Inclusive Cancun
  • Crown Paradise Club All Inclusive
  • Crown Paradise Club Cancun
  • Crown Paradise Club Cancun All Inclusive
  • Paradise All Inclusive Cancun
  • Paradise Cancun All Inclusive
  • Crown Paradise Club
  • Crown Paradise Club Cancun All Inclusive Hotel
  • Crown Paradise Club All Inclusive Hotel

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.

Promotions

Honeymooner Promotion
Book a stay for travel within 30 days of marriage and receive the following:

  • One bottle of domestic sparkling wine
  • One fruit basket
  • Upgrade to Crown Club Room (subject to availability)
Subject to availability. Guests must present marriage certificate upon check-in. Marriage must have taken place within 30 days of arrival. Other restrictions may apply.

Minibar Service Included

Guests booked in an All Inclusive rate plan receive the following complimentary minibar items (beer and water):

  • 8 drinks per day in the Standard Oceanview room
  • 12 drinks per day in the Honeymoon Suite, Crown Club, and Standard Plus rooms

Must book an All Inclusive rate plan. Minibar is refilled every 24 hours. A service charge

of USD 5 applies if guests require additional refills per day. Other restrictions may apply.