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Moon Palace The Grand Cancun - All Inclusive

5-star property
Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO 1-855-201-7819
4.4 out of 5
Excellent!
See all 7 travelocity Reviews

"The property was not busy with spring breakers. Very family-oriented with a number of activities for both children and adults. The staffs were very k ... " More

By a verified traveler on Mon 08 Nov 2021

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Hotel Description

5-star beachfront aparthotel near Moon Palace Golf Club

On the beach

Your stay at this Cancun aparthotel places you within a 10-minute walk of Arrecife de Puerto Morelos National Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Moon Palace Golf Club and Xoximilco are also within 3 miles (5 km).

All-inclusive

This all-inclusive aparthotel features a private beach, a golf course, and free water park access. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. There's fun for all ages with a lazy river and a free kid's club, and free supervised childcare is an added bonus.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs, the 1304 apartments also offer free WiFi and free minibar items. Other amenities include furnished balconies, MP3 docks, and Smart TVs with cable channels.

Grand Deluxe Suite Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$646* Per night/room May 31 - Jun 1

Family Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Grand Swim Up Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Presidential Suite, 2 Bedrooms, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 6 Max

Grand Governor Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Moon Palace The Grand Cancun - All-inclusive ratings based on 7 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Moon Palace The Grand Cancun - All-inclusive

Everyone (2) Couples (1) Family (2)
5 out of 5
The property was not busy with spring breakers. Very family-oriented with a number of activities for both children and adults. The staffs were very kind and happy to guest have returned. Another important factor was safety. The resort had many activities, and the sheer size of the property kept us busy the whole week, and we did not need to leave the resort. However, we did leave to explore on our second visit. The property also provided excellent food(personal favorite: Los Tacos, Tavola, and Habibi)and drinks(Alcohol included). We had the opportunity to upgrade to the walk-up pool, and we enjoyed our pool and room services. Big shout out to a great staff named Santiago Manuel, who works as a supervisor in bowling. Thank you so making our stay so wonderful. We hope you were able to work outside the bowling area so that other guests can see how amazing of a staff the Grand Moon has in hand. It was nice to have met you, and I hope to see you once again. If the company hires ten more of you, there will be no angry guest...but if an angry guest comes to see you, they will walk away with a smile and a great compliment such as this!

Posted by on Nov 8, 2021

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Comment from Hotel Management

Nov 9, 2021 by Moon Palace The Grand- Cancun

Dear Ms. Donna; Thank you for your preference at Moon Palace The Grand-Cancun. We feel very honored to read your comments and know that we lived up to your high expectations and that we created an incredible experience for you. We look forward to welcome you back soon. Best regards,

5 out of 5
This resort exceeded my expectations! Great service and friendly staff. The issues that some reviews noted look like they have been properly corrected. Everything was amazing including the food. We were traveling with our twin toddlers and everyone was accommodating. Great family trip :)

Posted by on Oct 11, 2021

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Comment from Hotel Management

Oct 11, 2021 by Moon Palace The Grand- Cancun

Dear Laura; It makes us very happy to receive your quite positive comments and discover you had an enjoyable vacation experience during your stay at Moon Palace The Grand- Cancun. Your satisfaction is the most important to us and our main goal, and nothing pleases us more than learning it was successfully achieved during your visit. We remain at your service. Cordially,

5 out of 5
The Hotel was amazing! All staff from bell boys to house keeping were very friendly. Palace app was very very helpful to have. My family will visit hotel again.

Posted by on Aug 6, 2021

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Comment from Hotel Management

Aug 7, 2021 by The Grand at Moon Palace Cancun

Dear guest; We thank you for choosing The Grand at Moon Palace. It was a pleasure to welcome you, we are pleased to know that you were able to enjoyed a wonderful stay. We look forward to have you back soon. Best regards,

5 out of 5

Posted by on Mar 16, 2020

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Comment from Hotel Management

Mar 17, 2020 by The Grand at Moon Palace Cancun

Thank you! We hope to welcome you back very soon! Best Regards.

5 out of 5

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 4, 2019 by The Grand at Moon Palace Cancun

Thank you for your preference. We remain at your service!

2 out of 5
While the Grand at Moon Palace was very nice - we paid the extra money to stay there because of the water park. We were VERY disappointed to find out that you have to be 5' 3"' and above to ride the 2 out of the three water slides. My kids were very disappointed. Even I could not ride the slides! I splurged because of the slides and was not able to use them. Since kids could not ride the slides the lazy river was jammed packed with kids playing in it and not enjoyable or lazy at all. Without the slides I would have spent much less on the hotel. There was no disclosure that the slides were for 5" 3" and up. Nice hotel but still very disappointed. Also - we had to wait past check in to get out room and when were we hot and tired and FINALLY going to our room - they tried to sell me a time share. The timing could not have been worse. While it is a lovely hotel I spend the extra money for the water slides for my kids. Go for the hotel - not for the water slides.

Posted by on May 7, 2019

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Comment from Hotel Management

May 11, 2019 by The Grand at Moon Palace Cancun

Dear guest. We sincerely regret to read all these issues as it is our main goal to exceed your expectations. Please note that we are constantly informing our guests and travel partners about all description with the Water Park and the slides. Please be sure that we are at your service in case you have an inquiry before traveling here, this including these specifications. We certainly would love to have you back and restore your faith in us.

4 out of 5
was a large resort i prefer a smaller resort great for families

Posted by on Mar 17, 2019

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Comment from Hotel Management

Mar 19, 2019 by The Grand at Moon Palace Cancun

Thank you for your comments. We do hope to have you back soon and provide the most incredible vacation and Grand experience. We remain at your service!

About the Moon Palace The Grand Cancun - All Inclusive

Location Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO 77500

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included

Property Features

Moon Palace The Grand Cancun - All-inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools. Free breakfast is available. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco aparthotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Cancun aparthotel.

  • 1304 guestrooms or units
  • 3 levels
  • 9 buildings
  • 11 dining venues
  • 5 swim-up bars
  • 9 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq m of conference space
  • Built in 2017
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar on the beach

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 9
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Bowling alley on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony (furnished)
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free full breakfast.

Caribeño - Overlooking the pool, this family restaurant serves breakfast and dinner.

Casa Mia - This family restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Cusco - Overlooking the ocean and pool, this family restaurant serves dinner only. Reservations are required. Open select days.

Habibi- Lebanese Cuisine - This family restaurant serves lunch and dinner. Open select days.

Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Ecotours on site
  • Playground on site
  • Miniature golf on site
  • Fitness classes on site
  • Basketball on site
  • Hiking/biking trails on site
  • Bowling alley on site
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in hallways
  • Handrails in stairways
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector

Hotel Names

  • Moon Palace Grand All Inclusive Cancun
  • Grand Moon Palace All Inclusive All-inclusive property Cancun
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  • Grand Moon Palace All Inclusive Hotel
  • Grand Moon Palace All Inclusive Cancun
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  • Cancun The Grand at Moon Palace - All Inclusive Hotel
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  • Grand Moon Inclusive Cancun

You should know

  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.