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The Grand at Moon Palace - All Inclusive

5-star property
Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO 1-855-201-7819

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4.3 out of 5
Very good!
See all 11 Travelocity Reviews

"was a large resort i prefer a smaller resort great for families " More

By a verified traveler on Sun 17 Mar 2019

Points Of Interest

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Hotel Description

5-star beachfront property near Ventura Park Cancun

On the beach

A stay at this property places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 3 miles (5 km) of Xoximilco. Ventura Park Cancun is within 9 miles (15 km) and Delfines Beach is within 12 miles (20 km).

All-inclusive

This all-inclusive property features a golf course, free water park access, and a nightclub. There's fun for all ages with a lazy river and a free kid's club, and families will appreciate the onsite laundry facilities. Enjoy the 7 outdoor pools and perks like free valet parking and free WiFi.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 1316 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies, MP3 docks, and Smart TVs with cable channels.

Grand Room, Jetted Tub, Garden View - FLEX CANCELLATION, Kids Free

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$626* Per night/room Jul 6 - Jul 7

Family Room, 2 Bedrooms - FLEX CANCELLATION, Kids Free

Bed Count 1 King Bed Maximum Occupancy 6 Max

Grand Swim Up Suite - FLEX CANCELLATION, Up to US$1500 Resort Credit

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room, 2 Bedrooms PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

Bed Count 1 King Bed Maximum Occupancy 6 Max

Presidential Suite, 2 Bedrooms, FLEX CANCELLATION

Bed Count 1 King Bed Maximum Occupancy 6 Max

Grand Room Garden View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Grand at Moon Palace - All Inclusive ratings based on 11 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Grand at Moon Palace - All Inclusive

Everyone (9) Couples (1) Family (2)
5 out of 5

Posted by on Mar 16, 2020

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Comment from Hotel Management

Mar 17, 2020 by The Grand at Moon Palace Cancun

Thank you! We hope to welcome you back very soon! Best Regards.

5 out of 5

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 4, 2019 by The Grand at Moon Palace Cancun

Thank you for your preference. We remain at your service!

2 out of 5
While the Grand at Moon Palace was very nice - we paid the extra money to stay there because of the water park. We were VERY disappointed to find out that you have to be 5' 3"' and above to ride the 2 out of the three water slides. My kids were very disappointed. Even I could not ride the slides! I splurged because of the slides and was not able to use them. Since kids could not ride the slides the lazy river was jammed packed with kids playing in it and not enjoyable or lazy at all. Without the slides I would have spent much less on the hotel. There was no disclosure that the slides were for 5" 3" and up. Nice hotel but still very disappointed. Also - we had to wait past check in to get out room and when were we hot and tired and FINALLY going to our room - they tried to sell me a time share. The timing could not have been worse. While it is a lovely hotel I spend the extra money for the water slides for my kids. Go for the hotel - not for the water slides.

Posted by on May 7, 2019

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Comment from Hotel Management

May 11, 2019 by The Grand at Moon Palace Cancun

Dear guest. We sincerely regret to read all these issues as it is our main goal to exceed your expectations. Please note that we are constantly informing our guests and travel partners about all description with the Water Park and the slides. Please be sure that we are at your service in case you have an inquiry before traveling here, this including these specifications. We certainly would love to have you back and restore your faith in us.

4 out of 5
was a large resort i prefer a smaller resort great for families

Posted by on Mar 17, 2019

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Comment from Hotel Management

Mar 19, 2019 by The Grand at Moon Palace Cancun

Thank you for your comments. We do hope to have you back soon and provide the most incredible vacation and Grand experience. We remain at your service!

5 out of 5
Second time at the Moon Palace and this time it was over the top. It has been completely renovated since the first time and truly was magical. Will definitely go back this time booking the room with the private pool. Outstanding!!!

Posted by , from New York on Aug 18, 2018

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Comment from Hotel Management

Aug 20, 2018 by The Grand at Moon Palace Cancun

Dear Dario, Thank you very much for your preference and for making us your ideal vacation destination. It has been a great pleasure to serve you and learning that we exceeded your expectations makes us feel wonderful. This is our best reward as we always aim for the total satisfaction of our guests. We are all awaiting your soon return for another Grand Experience. Sincerely

5 out of 5

Very nice hotel

Very nice place, food is really good. However, don't go there for the beach, you will not like it, full of seaweed and the water is brown. Also, the water slides are not opened, get the free passes to go to Ventura park instead. You can go at the Beach Palace for a great beach where your all-inclusive benefits are valid. They have many nice pools and the staff is nice.

Posted by on Apr 25, 2018

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Comment from Hotel Management

Apr 26, 2018 by The Grand at Moon Palace Cancun

Dear guest, It is fantastic to know how awsome was your holiday. All what you experience was made specially for you and we are glad that you enjoy everything from The Grand. It was a true pleasure to host you and also it is great that you and your family took the opportunity to visit Ventura Park. We look forward on welcoming you back soon for another memorable one. Kind regards!

4 out of 5

Family Vacation

This was our first trip with our daughter so we were a little more in tune with family friendliness and comfort. Overall the hotel was beatiful, short 10 min cab ride from the airport, the staff as a whole was nothing but kind and accomodating. Now for some details, rooms are supposed to be ready at 3pm so we scheduled our arrival for that time as no one wants to sit around waiting for a room after hours of travel with a toddler.... we did just that.... didn’t get our room until 5pm. The room we were given was also not the one we booked. We asked for a swim up with two beds and got a room with a king, not ideal when your child needs their own bed to sleep in. Jessica in public relationsions although a bit sceptical at first heard my concerns and got us into the correct room by 7pm. We travelled off peak so they most definitely had available rooms, I wonder what the wait is like when the resort is full. The housekeeping was lovely, several days they hadn’t come by noon (we left our room around 8am) and then the room wasn’t cleaned as we would be back by 12 or so. Some of those days they came for a turn down service, we always had plenty of towels etc.The kids club at The Grand is spectacular. The buffets are ok but limited options, the specialty restaurants are delicious! The Spa is the best I have been to on vacation,Mariam gave an amazing massage! Overall i would recommend the resort but not for those wanting an ocean swim, truly an enormous amount of seaweed+rough current.

Posted by on Apr 16, 2018

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Comment from Hotel Management

Apr 17, 2018 by The Grand at Moon Palace Cancun

Dear guest, We feel honored that you have chosen our resort to spend your vacation time with your family and that you took the opportunity to enjoy of the amazing amenities that we have to offer for you in the resort. On the other hand, we regret that you had to experience delays in your room and that you did not recieve the double beds on time. We appreciate your understanding but we will be reinforcing this with our front desk team in order to assign you the rooms accordingly next time you visit us and avoid this type of delays as your holiday should be to relax and not to be stressed on your arrival day. However, we are glad that our team was able to assist you and the rest of yoru stay was nothing but a memorable one. Thank you for taking the time to share your experience and we will be awaiting your return visit very soon. Kind regards, ALberto Baca

5 out of 5
Pros: swim up rooms
Cons: Beaches
A lot of fun with our Grandchildren ,With swim up rooms and water parks

Posted by on Jul 19, 2017

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Comment from Hotel Management

Jul 21, 2017 by The Grand at Moon Palace.

Dear Guest, It makes us proud to receive your comments, thank you so much for choosing The Grand at Moon Palace, we look forward to hosting you again in a near future. Best regards, The Grand at Moon Palace

3 out of 5

Large, spread out resort with much potential, but.

Pros: Upgrades Modern interior Public Relations reps and employees mostly very good.
Cons: Hard sell VIP tour Training.. Transportation between the 3 hotels.
Location: Close to airport Close to activities in Cancun Longer drive to ruins.
Remodeled rooms and lobby. Very nice.. Teen lounge excellent. Waterpark was not completed as of early July 2017. Disappointment.. VIP Tour was a hard sell by Palace Resorts..Beware...They say 90 minutes but ours was 3 hours. We told them that we would not make a decision having been there less than a day. They still pushed with 3 people. Management listened to our concerns but did nothing. Excellent choice of sit down restaurants. Grand Buffet good but does not vary much day to day. Getting to other parts of the resort either a long walk or waiting for ride.

Posted by , from Silicon Valley, CA on Jul 18, 2017

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Comment from Hotel Management

Jul 20, 2017 by The Grand at Moon Palace

Dear Gary, Thank you so much for taking the time in sharing with us your comments regarding your most recent visit to The Grand at Moon Palace. We are certainly committed in providing an outstanding experience at The Grand therefore we are concerned about the three star rating. Please allow me to mention that the attending to the presentation is completely optional, nevertheless please be sure we have shared these comments with the respective areas for their attention and implementation of improvements. Regarding our transportation within the Resort please allow us to mention that we have also golf carts available for your convenience, we sincerely regret to read that you did not find convenient our transportation service. It will be a pleasure to welcome you back and we will be honored of providing a five star vacation at The Grand. Cordially, Carlos Cañedo The Grand at Moon Palace

5 out of 5

Beautiful

Pros: All staff were great. Restaurants were the best we have ever had.
Cons: Only thing we didn't like was at the pool they had a dj playing music. Good music but so loud we couldn't talk over it. Tone it down.
Location: Lots to do but more than enough right at the resort. Water park, lazy river, bowling, movie theater and lots more.
Wonderful resort. Everyone is so very nice and friendly. Couldn't ask for a better vacation.

Posted by , from upstate ny on May 5, 2017

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Comment from Hotel Management

May 8, 2017 by The Grand at Moon Palace

Hello Linda, Thank you so much for your preference. At The Grand at Moon Palace we have set a new standard for a luxurious vacation with unforgettable memories. Please be sure that your comments on the aspects to improve will be shared with the respective areas for their attention. We are looking forward to your next visit. Cordially, Carlos Cañedo Manager The Grand at Moon Palace.

About the The Grand at Moon Palace - All Inclusive

Location Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Not included

  • Airport transfers

  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included

Property Features

The Grand at Moon Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of The Grand at Moon Palace - All Inclusive, you'll find a golf course, a complimentary water park, and 7 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this property measures 32630 square feet (3031 square meters) and includes conference space. A children's pool, a nightclub, and a fitness center are also featured at the luxury The Grand at Moon Palace - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this Art Deco Cancun property.

  • 1316 guestrooms or units
  • 3 levels
  • 10 dining venues
  • 4 swim-up bars
  • 6 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq m of conference space
  • Built in 2017
  • Nightclub
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 7
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

The Grand at Moon Palace - All Inclusive offers 1316 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

The Grand at Moon Palace - All Inclusive has 10 restaurants on site.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Scuba diving on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Hotel Names

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You should know

  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.