See all properties

Moon Palace The Grand Cancun - All-inclusive

5.0 star property
5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
12 restaurants, breakfast, lunch, dinner served; Italian cuisine
Grand Presidential Suite | View from room
Sundeck

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪8 min walk‬
  • Place, Moon Palace Golf Club
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪42 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Grand Deluxe Garden View

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View

8.6 out of 10
Excellent
(101 reviews)
  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Swim Up Suite Garden View

  • 850 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Presidential Suite

Grand Presidential Suite | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Presidential Suite

  • 2497 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 1658 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(7 reviews)
  • 829 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 1625 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

You may also like

Ad
Free minibar, in-room safe, desk, blackout drapes

AVA Resort All Oceanfront - All Inclusive

Cancun
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.2 out of 5, Very Good, 656 reviews
$500 nightly
The price is $500
Dec 8 - Dec 9
Total with taxes and fees
AVA Resort All Oceanfront - All Inclusive

About the neighborhood

Cancun

On the beach.Within a 15-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Go Grand Outlet Riviera Maya are also within 3 miles (5 km).

What's nearby

  • Arrecife de Puerto Morelos National Park - 8 min walk - 0.5 miles
  • Moon Palace Golf Club - 4 min drive - 1.6 miles
  • Xoximilco - 7 min drive - 2.9 miles
  • Riviera Cancun Golf Resort - 9 min drive - 2.7 miles
  • Delfines Beach - 42 min drive - 10.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • Grand Lobby Bar
  • ‪Lobby Bar - ‬19 min walk
  • ‪Boulangerie - ‬10 min walk
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

5-star beachfront property near Moon Palace Golf Club
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 1304 guestrooms or units
  • 3 levels
  • 9 buildings
  • 12 dining venues
  • 5 swim-up bars
  • 9 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq m of conference space
  • Built in 2017
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar on the beach
Moon Palace The Grand Cancun - All-inclusive offers 1304 accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Similar properties

Aerial view
Moon Palace Cancun - All-Inclusive
  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very Good, 2,961 reviews
$315 nightly
The price is $385
Dec 13 - Dec 14
Total with taxes and fees
Moon Palace Cancun - All-Inclusive

Property amenities

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-001007/2025

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

How close is Moon Palace The Grand Cancun - All-inclusive to the airport?

Moon Palace The Grand Cancun - All-inclusive is 7.2 mi (15-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of Nov 24, 2025, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on Nov 30, 2025 start from $505.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Moon Palace The Grand Cancun - All-inclusive have an airport shuttle?

Moon Palace The Grand Cancun - All-inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 26 per person, roundtrip.

How close is Moon Palace The Grand Cancun - All-inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Moon Palace The Grand Cancun - All-inclusive offer free breakfast?

Moon Palace The Grand Cancun - All-inclusive offers free full breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Moon Palace The Grand Cancun - All-inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (21-min drive) and Dubai Palace Casino (21-min drive) are nearby.

What time is check-in at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Moon Palace The Grand Cancun - All-inclusive?

This property offers free self parking and valet parking.

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Moon Palace The Grand Cancun - All-inclusive features 9 outdoor pools and a children's pool.

Does Moon Palace The Grand Cancun - All-inclusive have a restaurant?

Yes, there are 12 restaurants on site.

Does Moon Palace The Grand Cancun - All-inclusive have a spa?

This property doesn't have a spa, but it does offer sports massages, facials, and hydrotherapy.

How close is Moon Palace The Grand Cancun - All-inclusive to downtown Cancun?

Moon Palace The Grand Cancun - All-inclusive is 12.7 mi away from Cancun.

Reviews

Moon Palace The Grand Cancun - All-inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1111 out of 1805 reviews
Rating 8 - Good. 323 out of 1805 reviews
Rating 6 - Okay. 179 out of 1805 reviews
Rating 4 - Poor. 82 out of 1805 reviews
Rating 2 - Terrible. 110 out of 1805 reviews

Reviews

6/10 Okay

SHAISHAV

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
The check-in was great, when in the room we noticed there was a cockroach in the bathroom and a live lizard crawling on the wall. When notified the front desk about it, they replied lizard is ok but the cockroach is gross. I was amazed by this response. They eventually sprayed my room since changing the room would have left us without a place for few hrs as per the front desk person. We asked for extra bed which arrived after 4-5 hrs and multiple phone calls.
Stayed 4 nights in Aug 2025

6/10 Okay

Frank

Stayed 4 nights in Aug 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
The beach is not nice
Stayed 3 nights in Jul 2025

10/10 Excellent

norma, bronx

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean resort with lots to do with the kiddos!
Stayed 4 nights in Aug 2025

2/10 Terrible

Yong Fu

Traveled with family
Disliked: Cleanliness, staff & service
I was thrilled to stay at Moon Palace Cancun for a week, but my excitement was marred by a deceptive timeshare sales ordeal that wasted two vacation days. The resort is stunning, but aggressive sales tactics left me disappointed. Upon checking in, I was invited to a presentation about a new building, which piqued my interest as I planned to return. However, it quickly became a high-pressure timeshare pitch. Despite repeatedly saying “no” to the first representative, I was handed off to another, Chris, to “sign out.” Instead, he offered a free room upgrade for minor stay issues, enticing me to stay longer. The pitch dragged on, and after hours, Chris presented a membership deal slashed by 70%, claiming I could cancel within five business days. Pressured and exhausted, I signed, losing half a vacation day. When I tried to cancel, I was hit with a shocking $16,000 cancellation fee, and staff even threatened to call security. After tense hours of negotiations, a director offered to cancel for $700, citing the “free” upgrade. This consumed another vacation day, leaving me frustrated. Other guests later confirmed this was a common timeshare tactic, using manipulation to extract money. The lack of transparency was infuriating, tainting an otherwise enjoyable stay. I urge future guests to avoid any “presentations” offered at check-in—they’re timeshare traps.
Stayed 7 nights in Aug 2025

10/10 Excellent

Qiuyan

Stayed 5 nights in Aug 2025

10/10 Excellent

Osman

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One the best experiences with my family !! We’ll definitely be returning
Stayed 6 nights in Aug 2025

10/10 Excellent

Sharon

Stayed 5 nights in Aug 2025

8/10 Good

Paramjyothi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Calvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! Wished I had booked a longer stay to enjoy more of the amenities. Staff is friendly and welcoming. The food was delicious. The mixed drinks could have been better but that didn’t take away from a great time that was spent.
Stayed 5 nights in Aug 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutamente todo excepcional. Regresaria cada vez que me sea posible
Stayed 5 nights in Aug 2025

10/10 Excellent

Erik

Stayed 3 nights in Aug 2025

2/10 Terrible

Lin

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT BOOK THIS HOTEL! THEY STEAL YOUR STUFFS! THEY STOLE MY SONS PHONE WATCHES FROM OUR ROOM!!!! we have locations of the watches, they are not anywhere near the resort. i called the resort and they told us there is no one who can help us. im able to see the location of the watches, all im asking is to return the watches. this is so messed up. their staffs have dirty hands.
Stayed 6 nights in Aug 2025

10/10 Excellent

Tina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very big
Stayed 5 nights in Aug 2025

6/10 Okay

jinsun

Traveled with family
Disliked: Cleanliness
It’s okay
Stayed 3 nights in Aug 2025

4/10 Poor

Mustafa

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It took them 4 and a half hours to make my room ready .. lied about the resort credit .. charged me 17$ fees for unused resort credit .. Food is so and so .. sells ppl is something needs to be done . Returning customer btw
Stayed 4 nights in Aug 2025

2/10 Terrible

Jamie, Edgewater

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
My book-in- advance PRIVATE airport to resort transportation was delayed 45 mins and when I reported to the public relation department while I was at the resort where I told to go, never resolve or seriously worked on my problem. I have been brushed off and pushed around between departments to get my complaint “investigated”. The lady named Daniela gave me cold shoulder and very unhelpful. I am very disappointed with their customer service and would not recommend the Moon to anyone nor going back.
Stayed 4 nights in Aug 2025

10/10 Excellent

Talisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jul 2025

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really good
Stayed 5 nights in Aug 2025

10/10 Excellent

joe

Stayed 5 nights in Aug 2025

10/10 Excellent

rozalin, Woodland hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids and adults
Stayed 2 nights in Aug 2025

8/10 Good

Alex Lombardo

Traveled with family
Liked: Cleanliness, property conditions & facilities
We recently stayed at The Grand, and overall, it was an okay experience. What really made it better was the upgrade we received through Expedia (or possibly the hotel) — that definitely earned it an extra star, so I’m giving it four. To keep it short: the drink options were disappointing — they only had one beer (Dos Equis Light), and the cocktails were very watered down. The restaurants tried, but the food was pretty average at best. They really push the timeshare presentation hard, offering $1,200 in resort credits as an incentive. However, once you’re in, it’s tough to get out — they keep pressuring you even after the presentation ends. On top of that, you can’t use those credits on most excursions, and the ones you can use them on still come with a 16% tax. If you’ve never stayed at an all-inclusive before, this could be a decent intro. But for the price, there are probably better options — and I can only imagine how tough it is to book restaurant reservations through the app during peak season. We stayed in the Governor’s Presidential Suite. Even though half the suite had issues (a bad smell and a non-working Jacuzzi jet), I didn’t bother complaining since the upgrade gave us an extra room anyway. As for activities, we did the Extreme ATV excursion, the dolphin experience (which you can use resort credits for), and the boat trip to Isla Mujeres. The first two were just okay — the boat trip was the highlight. We spent six days there and found the pools at Sunrise bet
The beach's smell was awful the entire time. And this pic and the bottom was for only diamond elite.
So essentially we couldn’t be here.
Stayed 6 nights in Aug 2025

10/10 Excellent

Ibrahim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. This is our families 3rd time visiting and we always have a fantastic time. Allot to do and service is fast. Would recommend 100%
Stayed 5 nights in Aug 2025

2/10 Terrible

Joey

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There we’re roaches in the bathroom
Stayed 3 nights in Jul 2025