4.6 out of 5

"We stayed 3 nights, beautiful Hotel, very clean, services is excellent, I will stay again , the only thing negative was that the air condition wasn't ... " More

By a verified traveler on Tue 04 Sep 2018

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Hotel Description

4-star beachfront resort near La Isla Shopping Mall

On the beach

A stay at this Hotel Zone resort places you steps from Plaza Caracol Mall and within a 5-minute walk of Caracol Beach. Forum Beach and Gaviota Azul Beach are also within half a mile (1 km).

All-inclusive

A full-service spa, 7 restaurants, and 3 outdoor pools are all featured at this all-inclusive resort. Enjoy a day at the beach snorkeling, or relax with sun loungers. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, sofa beds

The 372 guestrooms feature thoughtful touches like bathrobes and slippers, while sitting areas and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, balconies, and flat-screen TVs with satellite channels.

Junior Suite (B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite Jacuzzi Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Jacuzzi Ocean View Brazil

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Jetted Tub, Ocean View (B2C)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Ocean View (B2C)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Riu Palace Las Americas All Inclusive - Adults Only ratings based on 415 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Las Americas All Inclusive - Adults Only

Everyone (93) Couples (16)
4 out of 5
Beautiful hotel and grounds. Beautiful beach and sand very well kept. Food was just OK. Got food poisoning after eating at Don Roberto’s restaurant which ruined my stay three days. Staff was very helpful and very nice. The waiters at the beach and pool side we’re great very courteous and helpful. I love that it was peaceful and not too much activity and loud music which made for a very relaxing vacation. Hotel gave us a bottle of champagne and chocolate covered strawberries for our anniversary and followed through on my requests for the room. This room was the best room I have ever had balcony view was beyond. I did not like the smell in the 24 hr lounge. I specially liked that mean we’re not required to wear slacks and dress shoes. My husband was very happy. I would recommend!

Posted by on Dec 3, 2018

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5 out of 5
First time to Cancun, Hubby and I celebrated our 30th wedding anniversary there. Riu was amazing, those folks was always cleaning & painting something from sun up to sun down. The waitresses & waiters always showed eagerness and attentiveness toward visitors, waiting on us hand and foot. Guaranteed smiles with verbal greats in the morning and throughout the day from everyone. I have already recommended this hotel to others, and will be returning in the near future. Thanks RIU for top class. Oh, the food was amazing. Still trying to figure our where is all the food coming from. As for the atmosphere, very laid back adult only resort. There was no wild frat students, screaming all hours of the night. We were very welcomed at other RUI resorts with the same curtesy. I'm still trying to understand how the bartenders and food servers remember your name or the drinks you ordered. Way To Go, I am sold. . Cons: More Spanish to English translations. We joins the RUI class and the web page is total Spanish. Not good.

Posted by , from North Carolina on Nov 21, 2018

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5 out of 5

Posted by on Oct 16, 2018

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5 out of 5

Posted by on Sep 11, 2018

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5 out of 5
This is a great hotel. We stayed here for five nights in September '18 and highly recommend it. The hotel was upscale, very well maintained and very clean. It is about 25 minutes from the airport. I cannot say enough about the staff - very friendly and accommodating and there was no shortage of staff who spoke English fluently, especially at the front desk. The pool and outdoor beach lounging were quite comfortable and there is a beautiful and scenic ocean view. Wait staff came by regularly to see if we wanted anything from the bar (we often did). We attended one of the nightly shows and it was better than I expected - a good band and excellent singers and dancers. The buffet and restaurants were very good, and the staff remembered us and some even remembered the way we like certain things. If it under performs anywhere it is in the spa, I think. The gym was just ok, and the locker room and sauna were disappointing. To use the sauna, you have to request it 60 minutes ahead of time and it is small...you can't get more than two people there and you can't even put water on the hot rocks...really?!? Nonetheless, when returning to Cancun, I will stay here again.

Posted by on Sep 10, 2018

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4 out of 5

Beautiful Hotel and great location

Pros: the architecture, reminder of "LA BELLE EPOQUE" and the entrance view to the infinity pool and the Caribbean sea sea
Cons: bed sheets could be better as well as pillows, they are so small for a king side bed, looks like baby pillows.
Location: very close to the shops and disco, bar, restaurants
We stayed 3 nights, beautiful Hotel, very clean, services is excellent, I will stay again , the only thing negative was that the air condition wasn't working properly, we called front desk and they sent a repair person promptly he tried his best , but still no working properly , we did not complain anymore because we spent most of the time outside and it was only 3 night and after dark it was a little bit better. I just want to mentioned that food was ok, nothing out of the world, different places to chose from but I will rate it 3 stars , I do not have any expectations at all inclusive resorts about food, they have to cook huge amounts and I think that's the reason the flavors are no great however, they have a lot of options including snacks and fresh fruits and that make it easy . overall we were happy, view from our balcony was extremely beautiful and the staff was great so we can said our stay was very nice. in general we had a nice time.

Posted by , from miami on Sep 4, 2018

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5 out of 5
Fantastic! Best trip ever you have everything there and friendly staff!

Posted by on Aug 9, 2018

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5 out of 5
All inclusive is so awesome in this gorgeous hotel on this beautiful beach!

Posted by on Aug 3, 2018

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5 out of 5

Great vacation and accommodations!

The beach and pool areas were absolutely beautiful! Well designed landscape.... 5 Star! Great food selection and restaurant staff.... 5 Star Opportunity for improvement- hotel entertainment rated 2

Posted by , from Kansas City on Aug 1, 2018

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5 out of 5

Great food, friendly service, and lots to do

Pros: We had a positive experience with all the staff. They went out of their way to make sure you were happy and enjoying your time there.
Cons: The lobby bathrooms should be cleaned on a more regular basis.
Location: It is located right by the Cancun nightlife as well as plenty of shopping within walking distance.
This adults only location had a variety of people - groups, couples, and individuals of all adult age groups from all over the world. There were plenty of options for things to do every day with multiple pools and a large beach area as well as events in the outdoor theater at night. The food was excellent with choices of specialty restaurants as well.

Posted by , from Michigan on Jul 24, 2018

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About the Riu Palace Las Americas All Inclusive - Adults Only

Location Blvd. Kukulcan, Km 8.5, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Riu Palace Las Americas All Inclusive - Adults Only is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Las Americas All Inclusive - Adults Only offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include limo/town car service and a meeting room. Spa services, tour/ticket assistance, and barbecue grills are also featured at Riu Palace Las Americas All Inclusive - Adults Only. Free self parking is available. A complete renovation of Riu Palace Las Americas All Inclusive - Adults Only was completed in October 2016. Smoking is allowed in designated areas at this Art Deco Cancun resort.

  • 1 building
  • 372 guestrooms or units
  • 8 levels
  • 7 dining venues
  • 5 bars or lounges
  • 195 sq m of conference space
  • Breakfast available (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (24 km / 14.9 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Las Americas All Inclusive - Adults Only offers 372 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas and include sofa beds. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Private balcony
  • Sitting area
  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 10:30 AM.

Don Roberto - This restaurant serves breakfast, lunch, and dinner. Open daily.

Sakura - This diner specializes in Japanese cuisine and serves lunch only. Open daily.

Los Arcos - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Black & White - This steakhouse serves dinner only. Open daily.

24-hour room service is available.

Entertainment

Located on the shore of the Playa de Cancún, this complex offers fantastic views of the ocean and a perfect area to participate in different activities and aquatic sports. Guests traveling with family, couples, or friends, can enjoy the All Inclusive benefits, which include sporting activities such as table tennis, volleyball, bike riding, golfing, sailing in a catamaran, and snorkeling among others.



At night, the resort offers an array of exciting entertainment, including live music/shows, karaoke, and disco dancing at the "Pacha" discotheque.

Nearby Activities

Fronting one wing of the U-shaped hotel is a 23-meter-long (25-yard) irregularly shaped activity pool with a 16-person jetted section, shallow-water tile lounges, a swim-up bar, and an infinity edge. A 12-person spa tub sheltered by a cupola fronts the other wing.

Lapped by water that remains calm in most weather, the resort's beach frontage extends 200 meters (219 yards) along Cancún Island's north side, where it is protected from open-sea swells.

The resort offers snorkeling gear, kayaks, and small sailboats. Introductory scuba-diving lessons are offered in the pool without charge, and beginner, refresher, and certification instruction and excursions (surcharges for all) are also available. Independent operators on the beach or on nearby beaches rent Jet Skis or offer banana-boat rides.

Pok-Ta-Pok Golf Club is 1 km (0.75 mi) from the resort. Other golf courses and driving ranges are 8.5 km (5.25 mi).

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Snorkeling on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

As expected of a luxurious hotel, guests receive high quality spa services at Riu Palace Las Americas All Inclusive. The hotel’s wellness center, Renova Spa, offers a variety of treatments and massages, including Aromatherapy treatments. Additionally, visitors can enjoy excellent amenities such as the freshwater swimming pool, spa tub, gym, and sauna.

Guests under 18 are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Caters to adults only

Hotel Names

  • Riu Americas
  • Riu Las
  • Riu Las Americas
  • Riu Las Americas All Inclusive
  • Riu Las Americas Palace
  • Riu Palace Las
  • Riu Palace Las Americas
  • Riu Palace Las Americas All Inclusive Adults Cancun
  • Riu Palace Las Americas All Inclusive Cancun
  • Riu Palace Las Americas Cancun
  • Riu Palace Las Americas All Inclusive Adults
  • Riu Palace Las Americas Adults Cancun
  • Riu Palace Las Americas Adults
  • Riu Palace Las Americas All Inclusive
  • Riu Palace Las Americas All Inclusive Adults Only

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Special Offer

Book a stay in any room or rate category for travel now-December 31, 2018 and receive the following inclusions for USD 99 per person: 18 holes of golf; transportation between the hotel and golf course; shared golf cart; 2 bottles of water; practice balls and tees.


Full details at check-in. Guests must contact the property at least 24 hours in advance to arrange tee time; contact information is provided on the booking confirmation email. Non-players are charged USD 25 per person. Club rental is available for a surcharge. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.