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Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4.0 star property
4-star beachfront property near Gaviota Azul Beach

Choose dates to view prices

Photo gallery for Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Poolside bar
1 bedroom, minibar, in-room safe, blackout drapes
Check-in/check-out kiosk
Deep soaking bathtub
Front of property - evening/night

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • All inclusive

Explore the area

Map
Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪8 min walk‬
  • Forum Beach
    ‪11 min walk‬
  • Gaviota Azul Beach
    ‪14 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Junior Suite, 2 Bedrooms (U)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, 2 Bedrooms (U)

  • 377 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (L)

1 bedroom, minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (L)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (L)

1 bedroom, minibar, in-room safe, blackout drapes

Suite, Ocean View (L)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 377 sq ft
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite (U)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, Ocean View (B2C)

1 bedroom, minibar, in-room safe, blackout drapes

Suite, Ocean View (B2C)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (U)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C)

1 bedroom, minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (B2C)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite (B2C)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (B2C)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (M)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (M)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CA)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite (B2C-CA)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (L)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite (L)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout drapes

Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (M)

1 bedroom, minibar, in-room safe, blackout drapes

Suite, Ocean View (M)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (E)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite (E)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite (M)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite (M)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (C)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout drapes

Suite, Ocean View (C)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (L)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (L)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Connecting Rooms (C)

  • 377 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (C)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Connecting Rooms, Ocean View (C)

  • 377 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (C)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite (C)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout drapes

Suite, Ocean View (U)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (U)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (E)

  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (M)

1 bedroom, minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (M)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Cancun

Beachside getaway.Within a 15-minute walk of this Zona Hotelera property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Cancun Convention Center. Also, Gaviota Azul Beach is within half a mile (1 km) and La Isla Shopping Mall is within 3 miles (5 km).

What's nearby

  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Forum Beach - 11 min walk - 0.6 miles
  • Gaviota Azul Beach - 14 min walk - 0.8 miles
  • Tortuga Beach - 4 min drive - 1.8 miles
  • Hotel Zone Beaches - 9 min drive - 3.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Riu - ‬3 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Turquesa Restaurant - ‬3 min walk
  • ‪Kawachi Specialty Restaurant - ‬3 min walk
  • ‪Hotel Miramar - ‬3 min walk

About this property

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4-star beachfront property near Gaviota Azul Beach
Hotel Riu Palace Las Americas - Adults Only- All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A meeting room and limo/town car service are available. Event space at this property measures 2099 square feet (195 square meters) and includes conference space. Spa services, barbecue grills, and multilingual staff are also featured at the eco-certified Hotel Riu Palace Las Americas - Adults Only- All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Cancun property.

  • 1 building
  • 372 guestrooms or units
  • 8 levels
  • 7 dining venues
  • 5 bars or lounges
  • 2099 sq ft of conference space
  • 195 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers 372 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova Spa has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Spanish

Similar properties

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Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

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  • Breakfast included
  • All inclusive
  • Spa
4.5 out of 5, Wonderful, 3,746 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Piano
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riu Americas
Riu Las
Riu Las Americas
Riu Las Americas All Inclusive
Riu Las Americas Palace
Riu Palace Las
Riu Palace Las Americas
Riu Palace Las Americas All Inclusive Adults Cancun
Riu Palace Las Americas All Inclusive Cancun
Riu Palace Las Americas Cancun
Riu Palace Las Americas All Inclusive Adults
Riu Palace Las Americas Adults Cancun
Riu Palace Las Americas Adults
Riu Palace Las Americas All Inclusive
Riu Palace Las Americas All Inclusive Adults Only
Riu s Americas Inclusive Adul

Frequently asked questions

How close is Hotel Riu Palace Las Americas - Adults Only- All Inclusive to the airport?

Hotel Riu Palace Las Americas - Adults Only- All Inclusive is 14.9 mi (25-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Hotel Riu Palace Las Americas - Adults Only- All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Palace Las Americas - Adults Only- All Inclusive.

How close is Hotel Riu Palace Las Americas - Adults Only- All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Palace Las Americas - Adults Only- All Inclusive offer free breakfast?

Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (10-min drive) and Dubai Palace Casino (11-min drive) are nearby.

What time is check-in at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

Is there free parking at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

This property offers free self parking.

Does Hotel Riu Palace Las Americas - Adults Only- All Inclusive have a pool?

Hotel Riu Palace Las Americas - Adults Only- All Inclusive features 3 outdoor pools.

Does Hotel Riu Palace Las Americas - Adults Only- All Inclusive have a restaurant?

Yes, there are 7 restaurants on site.

Does Hotel Riu Palace Las Americas - Adults Only- All Inclusive have a spa?

Pamper yourself with a day at Renova Spa, where you can enjoy massages, facials, and body treatments.

How close is Hotel Riu Palace Las Americas - Adults Only- All Inclusive to downtown Cancun?

Hotel Riu Palace Las Americas - Adults Only- All Inclusive is 3 mi away from Avenida Kukulkan.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3065 out of 4432 reviews
Rating 8 - Good. 855 out of 4432 reviews
Rating 6 - Okay. 266 out of 4432 reviews
Rating 4 - Poor. 100 out of 4432 reviews
Rating 2 - Terrible. 146 out of 4432 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic resort w a beautiful beach. Many options for food.
Stayed 7 nights in May 2025

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 6 nights in May 2025

10/10 Excellent

Jamie L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Room was outdated and bed very hard being our only complaint. Very clean, great staff and food options were also great! Will return!!
Stayed 4 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness
Stayed 7 nights in Apr 2025

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! The staff is so nice and works so hard to keep the property clean and beautiful. Wonderful food!
Stayed 6 nights in May 2025

8/10 Good

Widalys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I gave an overall 4 star is all because of the food options. The hotel has 7 restaurants. The one that really provides lots of options is the buffet. The other restaurants the food sound good and all but there was a lack of flavor. I was expecting authentic Mexican flavor and unfortunately I was disappointed. Will I go back to this hotel? Yes, I know that the Roberto's buffet will have good options. The service is excellent overall. The hotel has beautiful art around, it is always clean and the staff is very friendly. I will be back.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall happy with our experience. It was clean and beautiful. The service was great, didn’t have one rude employee, they were all so attentive and hard working. Please remember to tip them. There were a few restaurants that weren’t my favorite, the quality of food was mediocre at times but then the last two we ate at were really good so it changed my mind. The beach was nice and calm with a nice area to swim. I would recommend this place, I think it was decent overall for the price. I guess if I had to say anything a little negative was the entertainment - it was a bit corny but still fun.
Stayed 5 nights in Mar 2025

8/10 Good

Peggy S

Stayed 5 nights in Mar 2025

10/10 Excellent

Alaya Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Arthur Terrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around nice
Stayed 3 nights in Mar 2025

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 4 nights in Mar 2025

10/10 Excellent

John Deven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, they are constantly cleaning, our room was always cleaned and well-stocked. The specialty restaurants were ok, although the Japanese restaurant was above average. The buffet was absolutely amazing. Entertaining at the main pool with tons of activities and the evening was quiet. The shows are good and the staff is entertaining.
Stayed 7 nights in Mar 2025

8/10 Good

William John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ordered transportation to and from the airport thru Expedia.Got screwed from mts transport from the resort to to the airport. The driver didn't speak English and dropped us off at the wrong terminal. Then where he dropped us off another guy running a private taxi charged us $50 extra to get us to the right terminal. A huge scam and fraud. Mts sucks.
Stayed 5 nights in Mar 2025

10/10 Excellent

HAWA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Riu for 5 days, and I was incredibly impressed by the helpfulness and professionalism of the entire staff. I have absolutely no complaints. Thank you, Hotel Riu!
Stayed 5 nights in Mar 2025

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2025

10/10 Excellent

Eva

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At any RIU, though I always visiting AO, they knows how to do it. Food at the buffet is their forte. Excellent champagne 🍾 Mexican btw, parties, entertainment, services ppl ate there for you. Just came from RIU palace las America in Cancun. Good job, see you in November at RIU Latino Cancun.(mujeres)
Stayed 7 nights in Mar 2025

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, property conditions & facilities
Great 4 night stay, the pool was jumping the food was outstanding. The restaurants have some wait times but the my go above and beyond even mad my wife some fresh made to order chili reanos . Although it was spring break the vibe was still nice and upscale
Stayed 4 nights in Mar 2025

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were excellent. Everybody was very attentive and extremely helpful. The property is beautiful and very well kept. The rooms are just a little outdated decor wise but other than that my husband and I had an amazing experience and will definitely be returning. The RUI will now be our go to properties only! We also love the fact that you can go to different properties and enjoy other experiences.
Stayed 3 nights in Mar 2025

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely come back every year!!! Fantastic experience!!!
Stayed 4 nights in Mar 2025

8/10 Good

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2025

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious, all of the dining experiences were different and fun, our room was cleaned daily, and all the staff were very kind and helpful. RIU parties were a good time, as well as the beach volleyball. We will be back!
Stayed 5 nights in Mar 2025

2/10 Terrible

Regina

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff are not welcoming. They do not go out of their way to help. The food was terrible - including the specialty restaurants. The drinks were subpar.
Stayed 5 nights in Feb 2025

10/10 Excellent

Machiel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super and very relaxing place!
Stayed 6 nights in Mar 2025

10/10 Excellent

Gilberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 4 nights in Mar 2025