4.4 out of 5

"My two girls never been out of the United States so I had to pic a place that looked like fun. This was an amazing experience for them. I would recomm ... " More

By a verified traveler on Mon 16 Apr 2018

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Hotel Description

An all-inclusive stay in Avenida Kukulkan awaits you at Fiesta Americana Condesa Cancun All Inclusive. You'll be 2.4 km (1.5 mi) from Delfines Beach and 2.5 km (1.6 mi) from El Rey Ruins. Highlights at this beachfront resort include 4 restaurants, a full-service spa, and an outdoor swimming pool.

You can enjoy LCD TVs with satellite channels, and all 502 rooms feature free WiFi, in-room childcare, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include bathrobes and free toiletries, while premium bedding and down comforters invite a good night's rest. Additionally, free local calls, free bottled water, and ceiling fans are available.

A relaxing day at Miiluma Spa can include beachside massages, body scrubs, and facials along with aromatherapy and hydrotherapy. The buffet restaurant, Restaurante Kambu, is open for breakfast, lunch, and dinner. Cevicheria is the resort's own bar. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite health club and kids' club. Business travelers can take advantage of conference space, a meeting room, and a business center. Other amenities include free WiFi in public areas, a spa tub, and a sauna. There's also free valet parking, along with the convenience of car rentals on site.

With a stay at this 4-star Hotel Zone resort, you'll be 3.4 km (2.1 mi) from La Isla Shopping Mall.

Fiesta Americana Condesa Cancun All Inclusive ratings based on 96 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Fun Trip with my daughters

Pros: The quality of the food and drinks
My two girls never been out of the United States so I had to pic a place that looked like fun. This was an amazing experience for them. I would recommend this place for anyone with small kids, teenager or young adults. I have stayed at many places in Cancun and this one will make the list for a return stay. The food was excellent at all the eating facilities and the drinks were top shelf. The staff was amazing as well, waiting on you hand and foot really never a wait on anything. Thanks for the good time Fiesta Americana Condesa

Posted by , from Texas on Apr 16, 2018

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Comment from Hotel Management

Apr 20, 2018 by Pilar Tapia General Manager

I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. I have no doubts that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. Thank you for your loyalty, there is no greater compliment than to know that we have a returning guest ready to join the Fiesta Americana Family. We hope you come back soon, the sun and the pool will be waiting for you! Regards, Pilar Tapia General Manager

5 out of 5
Friendly staff, very helpful, food great, everything is excellent

Posted by , from california on Apr 8, 2018

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Comment from Hotel Management

Apr 10, 2018 by Pilar Tapia General Manager

Allow me to express my sincere appreciation for writing about your experience at Fiesta Americana Condesa. It is a source of great pride to read that we have managed to create memorable moments for you. I am certfain that your comments will be very much appreciated by all our staff, as it is always heartwarming to read that your efforts are being reflected in satisfied guests that are motivated to return. We are looking forward to having you back soon. Warm regards, Pilar Tapia General Manager

4 out of 5
The best thing about this hotel is their employees, when it come to customer service I give them a 10+.

Posted by , from New Jersey on Apr 7, 2018

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Comment from Hotel Management

Apr 10, 2018 by Pilar Tapia General Manager

Thank you for taking the time to write such a great review. It is a pleasure for me to know that your experience at Fiesta Americana Condesa Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be. We appreciate your kind comments, I am sure that our staff will be very happy to know that they contributed in making your stay a memorable one. We are looking forward to welcome you back and make every effort to exceed your expectations. Sincerely, Pilar Tapia General Manager

4 out of 5

2nd annual spring break visit Fiesta Americana Con

Came back a 2nd year because we love the hotel. Comfy rooms , great service. Love the Condessa! 2 areas of feedback: My daughter's My Pillow was stolen from our room. Maid service was not as good as in the past. Never know if you can expect maid service. It is hit or miss.

Posted by , from Minneapolis on Apr 1, 2018

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Comment from Hotel Management

Apr 4, 2018 by Pilar Tapia General Manager

We would like to apologize for the considerable distress that this situation has clearly caused you, it is my deepest regret that this issue prevented you from enjoying any part of your trip. I regret reading that your experience was tainted by this incident. We have no notion about it. Still we will investigate more about your case. It is very unfortunate that you accuse a maid, when no conclusions have been found. Once again please do accept my apologies and do not hesitate to contact me with any further comments regarding your experience with us. Sincerely, Pilar Tapia General Manager

4 out of 5
The staff was excellent and the facility and grounds are very well maintained. My wife and I had a great time. The food was excellent. The only complaint I would have is that the rooms were a little humid. It was our first time to Cancun and it would be difficult for us to choose a different all inclusive resort over FAC. Please keep your prices reasonable and we will definitely be back!

Posted by , from Iowa on Mar 24, 2018

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Comment from Hotel Management

Mar 26, 2018 by Pilar Tapia General Manager

Thank you very much for sharing your recent experience at Fiesta Americana Condesa Cancun. I am pleased to know your overall experience was enjoyable and was higlighted by our service and facilities. We are looking forward to the opportunity to welcome you back. Greetings, Pilar Tapia General Manager

5 out of 5
The food was amazing and the staff was friendly. The overall atmosphere was great. The only negative was that the swim up bar area should only be for adults. It was annoying being splashed by kids jumping in and splashing around in that area.

Posted by , from OKC on Mar 21, 2018

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Comment from Hotel Management

Mar 21, 2018 by Pilar Tapia General Manager

I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. I have no doubts that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. Thank you for the warm words regarding our staff, service, food and general atmosphere, which we try to provide to our guests. I am certain that the staff will be very excited to see that they played such a great part in making your vacation extra special. Thank again for your loyalty to our hotel, we are looking forward to welcome you back on many future occasions, which we will be happy to make very special for you. Sincerely, Pilar Tapia General Manager

5 out of 5

Our second home

This was our 18th stay at the Condesa. Its a comfortable location with hard working,friendly staff. Food is excellent. Many of the employees have become friends. We are heading back 03/2019 for visit 19.

Posted by on Mar 13, 2018

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Comment from Hotel Management

Mar 14, 2018 by Pilar Tapia General Manager

Please accept my sincere gratitude for taking the time to write about your recent experience at Fiesta Americana Condesa.motivated by the service and the impact that our staff has had on your vacations. I am confident that your comments will come as great motivation and joy for all our staff, as we strive daily to impress each of our guests. Thank you for your loyalty as well, we plan on working each and every day in order to improve and prepare to exceed your expectations the next time you visit. Warm Regards, Pilar Tapia General Manager

5 out of 5

Great Family Vacation

The hotel, food, and staff were all great. My wife, 2 kids and I really enjoyed everything.

Posted by , from Detroit on Mar 9, 2018

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Comment from Hotel Management

Mar 9, 2018 by Pilar Tapia General Manager

I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. I have no doubts that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. We are looking forward to welcome you back on many future occasions, which we will be happy to make very special for you. Sincerely, Pilar Tapia General Manager

5 out of 5

beautiful place!

Cons: hotel seems to be a bit behind the times in terms of property-wide payment system - to pay with credit card in most areas you have to go to front desk
second time staying at this hotel. it is amazing!! recently renovated, the staff is amazing. food is delicious. looking forward to our 3rd stay!

Posted by , from Orlando, FL on Mar 6, 2018

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Comment from Hotel Management

Mar 7, 2018 by Pilar Tapia General Manager

Thank you very much for your review and for mentioning so many positive elements you have experienced at Fiesta Americana Condesa. I am pleased to know you enjoyed so many aspects of your stay, highlighted by our service. We hope you do give us the honor of being your hosts for your next vacation, we will be expecting to hear from you before your arrival for any assistance you may need. Warm Greetings, Pilar Tapia General Manager

5 out of 5

Pleasant surprise!

So happy to report that we had an awesome experience at this hotel. We were greeted warmly as we checked into hotel and within 3 hours met the hotel manager at beachside taco bar. Enrico made sure our stay was memorable and special. We were pleasantly surprised by variety and quality of food and drinks. The shows at night were entertaining and the beach during the day was clean and relaxing. Would definitely recommend this hotel to friends and family.

Posted by , from upstate NY on Mar 2, 2018

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Comment from Hotel Management

Mar 6, 2018 by Pilar Tapia Gerente General

Thank you very much for such a generous review. I am delighted to read your comments and learn that you have been impressed with our restaurants and especially with our service. I’m very proud of our friendly and efficient staff, so it is fantastic to hear they were able to assist you in making your stay as enjoyable as possible. I am sure that our staff will be very happy to have caused such a great impact on your vacations We will be looking forward to your next visit to Fiesta Americana Condesa Cancun, do not hesitate to contact us for any assistance in the future.

About the Fiesta Americana Condesa Cancun All Inclusive

Location Blvd. Kukulkan km 16.5, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Premium and/or non-domestic beverages
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Property Features

Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Fiesta Americana Condesa Cancun All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and parasailing. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive resort also offers an outdoor pool, a children's pool, and a health club. Self parking and valet parking are free. This 4-star Avenida Kukulkan resort is smoke free.

  • 502 guestrooms or units
  • 4 dining venues
  • Built in 1989
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.4 km / 10.2 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Fiesta Americana Condesa Cancun All Inclusive offers 502 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Avenida Kukulkan resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Restaurante Kambu - This buffet restaurant serves breakfast, lunch, and dinner.

Kalmia Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Mexicano Restaurant - This restaurant specializes in Mexican cuisine and serves breakfast and dinner.

Rosato Restaurant - This restaurant specializes in Italian cuisine and serves dinner only.

Cevicheria - This bar specializes in Mexican cuisine.

24-hour room service is available.

Nearby Activities

A pool complex features a 50-meter-long (165-ft) freeform upper pool cascading into a freeform lower pool that meanders 122 meters (400 ft) and includes a shallow children's section. Adjacent to the upper pool, a spa tub accommodates 10. Fiesta Americana Condesa Cancun's beach frontage comprises 274 meters (300 yards) of Cancún's powdery white sand. An independent water sports center, AquaWorld, near the beach rents boogie boards, arranges parasailing flights, and conducts a beginners' scuba-diving class (surcharge) in the resort's pool. AquaWorld's main center is a marina located across the street from the resort, 200 meters (219 yards) away on Nichupté Lagoon, where a variety of water sports are available, including kayaking, personal watercraft, sailing, and windsurfing. AquaWorld also books fishing trips and scuba diving and snorkeling excursions. The 18-hole Hilton golf course is 1 km (0.75 mi) from the resort, and the 18-hole Club de Golf Cancún is 9 km (5.75 mi). The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Playground on site
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Fitness classes on site
  • Volleyball on site
  • Sailing nearby
  • Parasailing on site
  • Yoga classes/instruction on site

Spa Services

The full-service Miiluma Spa offers a steam room, sauna, spa tub, immersion pool, pressure showers, hydrotherapy, 11 outdoor treatment rooms, a spa boutique and fitness equipment on an open-air terrace. Spa treatments incorporate natural Mexican products, and include exfoliation flowers, golden skin, exfoliating spa massage, grape exfoliation, coconut experience, rain shower exfoliation, avocado with yogurt wrap, grapes wrap, body hydration, deep mud massage, detoxifying wrap, holistic sea wrap and chocolate body wrap. Massage treatments include Shiatsu, deep tissue, and reflexology.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • Only service animals are allowed

Hotel Names

  • Cancun Condesa Fiesta Americana
  • Cancun Fiesta Americana Condesa
  • Fiesta All Inclusive Cancun
  • Fiesta Americana Condesa
  • Fiesta Americana Condesa All Inclusive
  • Fiesta Americana Condesa All Inclusive Cancun
  • Fiesta Americana Condesa Cancun
  • Fiesta Americana Condesa Cancun All Inclusive
  • Fiesta Condesa
  • Fiesta Condesa Americana All Inclusive
  • Fiesta Americana Cancun
  • Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
  • Fiesta Americana Condessa Cancun

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Complimentary Wedding Offer

Book a Master Suite category or higher with a 7-night minimum stay, or 5 room reservation for a 3-night minimum stay in an Ocean Front category or higher, and receive a complimentary Luna wedding ceremony package. The Luna wedding package includes the following: Bride’s bouquet and boutonniere for the groom; symbolic ceremony with non-denominational minister; aisle runner in sand color; 4 tiki torches; use of bamboo arch (Chuppah); sound system with technician during the ceremony; wedding cake; a glass of sparkling wine per guest; special area in a restaurant for semi-private dinner; preparation of the wedding dress and grooms tuxedo/suit; special turndown service on the wedding night; upgrade to next room category for bride and groom (subject to availability upon arrival); 15% discount at Miiluma Spa (not valid for products or packages); and certified wedding coordinator.
If the room requirements are not reached, this

wedding package can be purchased for USD 920 (subject to change). Includes tax and service. This package also applies for a Vow Renewal Ceremony. Package includes up to 20 staying guests. Additional charges apply for

Legal Weddings. All restaurants are subject to availability, times and capacity, 20 guests maximum. All functions above 20th guests apply restrictions.

Limited Time Offer: USD 50 Resort Credit (per day)
Book a stay in a rate plan displaying the “USD 50 resort credit per day” green tag for travel now - December 31, 2018 and receive a daily non-cumulative USD 50 resort credit.

Resort credit and redemption details provided at check-in. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Limited Time Offer: USD 100 Resort Credit (per day)
Book a stay in a rate plan displaying the “USD 100 resort credit per day” green tag for travel now - December 31, 2018 and receive a daily non-cumulative USD 100 resort credit.

Resort credit and redemption details provided at check-in. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.