Fiesta Americana Condesa Cancun All Inclusive

4.5 star property
4.5-star beachfront property near Aquaworld

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Photo gallery for Fiesta Americana Condesa Cancun All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
9 restaurants, breakfast, lunch, dinner served; international cuisine
Buffet
Outdoor banquet area
Premium Room, 2 Double Beds (with Plunge Pool) | Garden view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪3 min walk‬
  • Place, Oasis Arena
    ‪6 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

Premium Room, 2 Double Beds, Non Smoking, Garden View

8.2 out of 10
Very good
(125 reviews)
  • 387 sq ft
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Sunset View

8.2 out of 10
Very good
(35 reviews)
  • 387 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

8.4 out of 10
Very good
(39 reviews)
  • 387 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Ocean View

8.8 out of 10
Excellent
(44 reviews)
  • 385 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Garden View

8.6 out of 10
Excellent
(113 reviews)
  • 387 sq ft
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Sunset View

9.0 out of 10
Wonderful
(30 reviews)
  • 387 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Oceanfront

8.0 out of 10
Very good
(18 reviews)
  • 387 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Ocean View

8.8 out of 10
Excellent
(62 reviews)
  • 387 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking (Master)

8.4 out of 10
Very good
(9 reviews)
  • 839 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed (with Plunge Pool)

8.2 out of 10
Very good
(23 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (with Plunge Pool)

8.8 out of 10
Excellent
(12 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

Family Suite

  • 839 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

2 Bedroom Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1227 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

Premium Room, 1 King Bed (Fiesta Club - Sunset View)

8.6 out of 10
Excellent
(4 reviews)
  • 386 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

8.0 out of 10
Very good
(7 reviews)
  • 387 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

  • 387 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

8.0 out of 10
Very good
(2 reviews)
  • 387 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds (Serenity Ocean Front)

  • 387 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Room, 2 Double Beds, Ocean View (Serenity)

  • 386 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

Suite (Serenity - Ocean Front)

  • 839 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Beachfront retreat .With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Kukulcan Plaza Shopping Mall. La Isla Shopping Mall is within 3 miles (5 km) and Teatro de Cancún is within 9 miles (15 km).

What's nearby

  • Aquaworld - 3 min walk - 0.2 miles
  • Oasis Arena - 6 min walk - 0.4 miles
  • Maya Museum of Cancun - 13 min walk - 0.7 miles
  • Iberostar Cancun Golf Course - 16 min walk - 0.9 miles
  • Delfines Beach - 7 min drive - 1.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Tatish Restaurant - ‬3 min walk
  • ‪Coyote Loco - ‬4 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Hacienda Sarape - ‬5 min walk
  • ‪Coffee & You - ‬3 min walk

About this property

Fiesta Americana Condesa Cancun All Inclusive

4.5-star beachfront property near Aquaworld
Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Fiesta Americana Condesa Cancun All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This Colonial property also offers a complimentary children's club, a children's pool, and a fitness center. Limited free parking is available on a first-come, first-served basis. A complete renovation of Fiesta Americana Condesa Cancun All Inclusive was completed in December 2019.

This 4.5-star Cancun property is smoke free.

  • 507 guestrooms or units
  • 8 levels
  • 3 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 4 bars or lounges
  • Meeting rooms
  • 21600 sq ft of conference space
  • 2007 sq m of conference space
  • Built in 1989
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Swim-up bar
Fiesta Americana Condesa Cancun All Inclusive offers 507 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Miiluma Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 3 poolside bars
  • 4 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Low-height electrical outlets in bathroom
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 89 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free, per registered adult, when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 89 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Condesa Fiesta Americana
Cancun Fiesta Americana Condesa
Fiesta All Inclusive Cancun
Fiesta Americana Condesa
Fiesta Americana Condesa All Inclusive
Fiesta Americana Condesa All Inclusive Cancun
Fiesta Americana Condesa Cancun
Fiesta Americana Condesa Cancun All Inclusive
Fiesta Condesa
Fiesta Condesa Americana All Inclusive
Fiesta Americana Cancun
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Condessa Cancun
Fiesta Americana Condesa All Inclusive All-inclusive property
Fiesta Americana Condessa Cancun
Fiesta Americana Cancun
Fiesta Americana Condesa All Inclusive Hotel
Fiesta Americana Condesa Cancun All Inclusive
Fiesta Americana Condesa All Inclusive
Hotel Fiesta Americana Condesa Cancun - All Inclusive Cancun
Hotel Fiesta Americana Condesa Cancun - All Inclusive
Fiesta Americana Condesa Cancun All Inclusive Hotel
Cancun Fiesta Americana Condesa Cancun - All Inclusive Hotel
Fiesta Americana Condesa Cancun - All Inclusive Cancun
Fiesta Americana Condesa Cancun All Inclusive Cancun

Frequently asked questions

How close is Fiesta Americana Condesa Cancun All Inclusive to the airport?

Fiesta Americana Condesa Cancun All Inclusive is 10.2 mi (16-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Fiesta Americana Condesa Cancun All Inclusive?

As of Nov 24, 2025, prices found for a 1-night stay for 2 adults at Fiesta Americana Condesa Cancun All Inclusive on Dec 8, 2025 start from $341.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fiesta Americana Condesa Cancun All Inclusive have an airport shuttle?

Airport shuttle services are not available at Fiesta Americana Condesa Cancun All Inclusive.

How close is Fiesta Americana Condesa Cancun All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Fiesta Americana Condesa Cancun All Inclusive offer free breakfast?

Fiesta Americana Condesa Cancun All Inclusive does not offer free breakfast.

Is there a casino at Fiesta Americana Condesa Cancun All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (17-min drive) and Dubai Palace Casino (20-min drive) are nearby.

What time is check-in at Fiesta Americana Condesa Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Fiesta Americana Condesa Cancun All Inclusive?

This property offers free self parking.

Does Fiesta Americana Condesa Cancun All Inclusive have a pool?

Fiesta Americana Condesa Cancun All Inclusive features 2 outdoor pools and a children's pool.

Does Fiesta Americana Condesa Cancun All Inclusive have a restaurant?

There are 9 onsite restaurants, offering options like international cuisine, ocean views, and a poolside location.

Does Fiesta Americana Condesa Cancun All Inclusive have a spa?

Pamper yourself with a day at Miiluma Spa, where you can enjoy Swedish massages, body wraps, and mani/pedis.

How close is Fiesta Americana Condesa Cancun All Inclusive to downtown Cancun?

Fiesta Americana Condesa Cancun All Inclusive is 1.3 mi away from Avenida Kukulkan.

Fiesta Americana Condesa Cancun All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2439 out of 3908 reviews
Rating 8 - Good. 836 out of 3908 reviews
Rating 6 - Okay. 347 out of 3908 reviews
Rating 4 - Poor. 150 out of 3908 reviews
Rating 2 - Terrible. 136 out of 3908 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 6 nights in Nov 2025

10/10 Excellent

Yecenia, Oxnard

Stayed 5 nights in Oct 2025

10/10 Excellent

joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff as always is wonderful.
Stayed 6 nights in Sep 2025

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything.
Stayed 4 nights in Sep 2025

6/10 Okay

Larry Eugene

Traveled with group
Liked: Staff & service
Ĺ the staff could have been a little bit better. The food was actually not so bad but couldn't really get none. Our phones got stolen and they act like they didn't want to help us get it
Stayed 7 nights in Aug 2025

8/10 Good

Deborah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and stay. Staff super friendly and food was great. Disappointed with night entertainment in hotel.
Stayed 6 nights in Aug 2025

8/10 Good

Delfina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
First time staying at fiesta Americana, staff are absolutely amazing people they treat you with respect and kindness, the only downside to this resort is that is extremely hot including most bathrooms and restaurants reception and lobby. The gym was under construction and it was moved to a different area were it felt like a sauna.
Stayed 6 nights in Aug 2025

8/10 Good

Darrell Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The choice of restaurants was good. The Thai restaurant was our favourite. The ocean was to rough at the time we were there. There was some seaweed. We found the staff friendly and helpful Darrell
Stayed 7 nights in Jun 2025

10/10 Excellent

Elinai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

elisandro

Liked: Cleanliness, staff & service, property conditions & facilities
extremely also from consigner , wait
Stayed 7 nights in Aug 2025

10/10 Excellent

jasvir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent and our suite was at great location of the hotel and always clean since they were cleaning it twice a day.. Staff is very helpful and caring which definitely added to our positive experience.. I’d love to stay there again..
Stayed 5 nights in Aug 2025

8/10 Good

Clay Everett

Stayed 7 nights in Aug 2025

10/10 Excellent

Necipura, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.Staff very helpful.Clean.The food selections abundant and so delicious. AC in room very cold and comfortable.The birthday cakes/ songs made me feel special.Very safe hotel.Overall,excellent place to stay and will come back again.
Stayed 3 nights in Aug 2025

2/10 Terrible

Zahra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smells bad. Not sure how it has such high reviews. Most definitely AI bots giving it high ratings. The people working there are great, very nice people. It’s just that what was advertised was from reality. Had to leave after the 1 night, due to unclean buffet. Much better deals out there. Save yourself the headache and go somewhere else.
Stayed 4 nights in Aug 2025

10/10 Excellent

Yeeshai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Everyone was very helpful and welcoming. One worker named Fabian went above and beyond when helping me set up a proposal. Food was great, amenities were great, beach was clean and well maintained. 100% would come here again
Stayed 4 nights in Aug 2025

8/10 Good

christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property it was nice,staff was extremely friendly and you can always find a pool chair (that was a big plus). My dislike was in my opinion the food wasn’t that great so my family and I ate out every night .The other issue I had was that we saw some roaches in our room on the 3rd night .which I did say to the concierge but instead of changing our room they wanted to fumigate while we were in the room .
Stayed 5 nights in Aug 2025

8/10 Good

Lorena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice property. We booked the room with the plunge pool which was on first floor. Very humid down there that our bed sheets felt wet. Food was good. My daughter is very picky eater and she was able to find something she liked. Very secured place. Eladio who works the buffet area was amazing throughout our whole stay. Very friendly and helpful.
Entrance
Ocean view on a full moon
Brazilian Restaurant on site
A family dinner
Stayed 4 nights in Aug 2025

10/10 Excellent

Vidyia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time. The food was amazing. The staff were amazing. The food was amazing (bore repeating twice). The staff are so helpful and responsive. Everting was so well kept. Any need was seen too- happily. I strongly recommend this resort and look forward to going back. Soon.
Stayed 6 nights in Aug 2025

8/10 Good

masako

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location for Aqua World tours and fun activities.
Stayed 7 nights in Aug 2025

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was okay. Not a true all inclusive experience and for the price I would have stay somewhere else. Nothing to eat past 11 pm. The food in the restaurants was pretty bad and we ordered rib eye tacos that were terrible and we were charged $55.00 for them! We also were supposed to get a bottle of champagne and tequila with our room which we never received even after asking the concierge 3 times. The staff was great for the most part and JJ from the adults b only beach area was super cool! I would not stay at this property again.
Buffet
Oceanfront Balcony and hot tub
Pool Area
Adults only beach
Stayed 4 nights in Aug 2025

8/10 Good

Victor

Stayed 2 nights in Aug 2025

10/10 Excellent

Reilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family oriented
Stayed 4 nights in Aug 2025

8/10 Good

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Noelia, The Woodlands

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We had a family vacation here to celebrate our daughter’s 1st birthday. We were treated so well from the moment we arrived at the VIP Lounge, and our daughter was spoiled on her birthday! The staff are so kind and tentative! Delicious food and beautiful property. We had a plunge pool room in the Luna tower and it was great. Overall, a fantastic stay! Of course there are a few things that we have to comment that needs improvement. First and foremost, my husband and mother sustained injuries while we were there. My husband slipped and fractured his toe when he walked into the upper pool, the tile was slippery and had not been scrubbed properly. My mother slipped and hurt her ankle and knee walking around her room with the provided slippers because of the humidity and the tile was super smooth, they definitely need to invest in tile that has some sort of texture. Service at the Italian restaurant was not great on our last which was disappointment because we had a fantastic experience a few nights prior. A few areas were not made for strollers or wheel chairs. There are a lot of stairs and steps to the restaurants which was a little annoying but we luckily had help. Some of the public restrooms did not have AC which was super uncomfortable when you’re just stepping out from dinner to use the facilities and come back drenched in sweat! My parents said the spa was amazing! Property itself was beautiful, but dated. Can definitely benefit from a renovation.
Stayed 3 nights in Aug 2025