4.4 out of 5

"Our first time at an all inclusive and I must say it was great! The facility was great, staff and service were amazing! We can’t wait to get back. A s ... " More

By a verified traveler on Mon 20 Aug 2018

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Hotel Description

4-star beachfront property near Delfines Beach

Beachside getaway

Your stay at this Zona Hotelera property places you within 6 miles (10 km) of El Rey Ruins and La Isla Shopping Mall. Tortuga Beach and Maya Cancun Museum are also within 6 miles (10 km).

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the children's club, children's pool, and playground.

Free WiFi, LCD TVs

Boasting comforts like premium bedding and down comforters, the 502 guestrooms also offer free WiFi and LCD TVs with satellite channels. Other amenities include 24-hour room service, minibars, and coffee/tea makers.

Premium Room, 1 King Bed, Non Smoking, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$300 per night

Premium Room, 1 King Bed, Non Smoking, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 2 Double Beds, Non Smoking, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 2 Double Beds, Non Smoking, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Fiesta Americana Condesa Cancun All Inclusive ratings based on 136 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fiesta Americana Condesa Cancun All Inclusive

Everyone (114) Couples (1) Family (3)
5 out of 5
We loved everything about the trip. Terrific Hotel. Food was wonderful. Service from everyone was the best I have ever seen. Spa was amazing and worth every penny. Can't wait to come back.

Posted by on Feb 20, 2019

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5 out of 5
Great location, service and staff was awesome. No complaints at all... everything was perfect. We enjoyed a lot .

Posted by on Feb 17, 2019

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Comment from Hotel Management

Feb 19, 2019 by Pilar Tapia, General Manager

Thank you for taking the time to write a brief review of your recent stay, and for mentioning so many aspects of our service that made your stay enjoyable. We look forward to your soon return to your home away from home. Sincerely,

5 out of 5
Beautiful property. We actually were disappointed with the room we were given after check in. But after talking to a hotel staff about it, our room was upgraded at no cost to us all and that’s what got us SOLD!!! The grounds, pools and ocean views from our room were all amazing. Very friendly staff, clean rooms, comfortable beds and pillows. Food and drinks were top notch! I’m definitely going back very soon. We loved everything.

Posted by , from Philadelphia, PA on Feb 7, 2019

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Comment from Hotel Management

Feb 13, 2019 by Pilar Tapia, General Manager

Allow me to express my sincere appreciation for the wonderful review you have shared concerning your stay at Fiesta Americana Condesa Cancun. We are looking forward to welcome you back to your home away from home and make every effort to exceed your expectations. Sincerely,

3 out of 5
We booked a room with 2 double beds. At check in, we requested a king room instead. The staff told us he'll see what he can do. He let us know how much it was & charged our card. Then he lets us know all king bed rooms are taken. We ended up with what we booked originally but we were still charged for the room that we did not stay at. The bellhop came to get our luggage to drop it off at our room. When we got to our room, our luggage took long to even get there. There was always a smell in the room. Shower was great. Roberto from Kambu was the best. We also loved the cevicheria, swimup bar, desserts at the buffet, & kambu breakfast buffet. Pool servers ignored us. Loud construction early in the morning. At check out, the same bellhop came to get our luggage, he asks our room number, what time our shuttle arrives and gives us a ticket. When we go out front, we hand our ticket to someone and wait for almost 20 minutes for our luggage. I saw people that came after us get their luggage immediately. I saw the bellstaff hanging out front and ignored us even the one that gave us the ticket. Finally one of them decides to take notice of us and looks at the ticket we gave earlier. He couldnt even find our luggage. My husband had to go with him to identify our luggage. My husband and I regretted tipping the bellhop. Not a great experience to end our trip. Hotel is beautiful, pools are great but we are not going back.

Posted by on Jan 29, 2019

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Comment from Hotel Management

Jan 29, 2019 by Pilar Tapia, General Manager

Thank you for your review. I apologize for the bad first impression during your last visit and for the considerable distress that these situations have clearly caused you, it is my deepest regret that this issue prevented you from enjoying any part of your trip. Sincerely, Pilar Tapia General Manager

4 out of 5
My sister and I had a really great time at the Fiesta Americana Condesa hotel, the facilities were great, the room was very clean and comfortable and the food was so tasty. The delicious food was by far our favorite part of our stay here. The only thing that we would recommend is to have more entertainment throughout the day at the hotel. Otherwise we had a very great stay and would definitely recommend this place to family and friends.

Posted by on Jan 22, 2019

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Comment from Hotel Management

Jan 23, 2019 by Pilar Tapia, General Manager

Thank you very much for such a generous review. I am delighted to read your comments and learn that you have been impressed. Your feedback is of great value to us, as it helps us pinpoint the areas that need our attention in order to guarantee our guests complete satisfaction. Once again thank you very much for having chosen Fiesta Americana Cancun, we look forward to your return. Sincerely,

5 out of 5
Excellent value for the money. Variety and Quality of food is excellent. Every member of staff I was courteous and friendly. Service was great. Ocean front room is well worth it. We would stay here again and again.

Posted by , from Victor NY on Jan 21, 2019

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Comment from Hotel Management

Jan 22, 2019 by Pilar Tapia, General Manager

Dear Kav, allow me to express my sincere appreciation for the wonderful review. Please believe that the most flattering compliment a guest can pay us is honoring us with their return. We are looking forward to welcome you back very soon. Sincerely,

4 out of 5
Lovely property directly on the beach; We found the staff to be very friendly and helpful. Our stay was relaxing...just what we were looking for. Our room was spacious and quiet, even though it was not far from the lobby. The food was good, but not excellent. We found breakfast to be our favorite meal. However, we realize cooking for the world can be difficult. We would definitely return.

Posted by on Jan 21, 2019

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Comment from Hotel Management

Jan 21, 2019 by Pilar Tapia, General Manager

Thank you very much for taking the time to share your recent experience at Fiesta Americana Condesa. Our guests feedback is always appreciated and taken into account when designing improvement strategies, as it is you that provide a clear picture of where our efforts should be headed next. Thank you again for your commments, we hope to have the opportunity to serve you again in the future. Sincerely,

5 out of 5
We went in January 2019 and the resort was not over crowded. The hotel staff was amazing, they were very accommodating. They will ask you if you want to find out information about their time share but if you say no they do not bring it up again. The variety of food was great and they offered several places to eat with a different menu each day. They offered room service from each restaurant on grounds for free and the cleaning service came by our room twice a day. Overall this has been the best resort I have stayed at out of Jamaica, St. Lucia, Costa Rica.

Posted by on Jan 17, 2019

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Comment from Hotel Management

Jan 21, 2019 by Pilar Tapia, General Manager

Thank you very much for taking the time to share a couple of lines about your recent visit to Fiesta Americana Condesa. It brings me great pleasure to read that we managed to exceed your expectationsand that we made this trip enjoyable. We look forward to your soon return. Sincerely,

5 out of 5
The overall experience was amazing, great hospitality from all the staff members. The food was incredible , would definitely go back.

Posted by on Jan 16, 2019

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Comment from Hotel Management

Jan 16, 2019 by Pilar Tapia, General Manager

Allow me to express my sincere appreciation for the wonderful review. Please believe that the most flattering compliment a guest can pay us is honoring us with their return. We are looking forward to welcome you back very soon, Sincerely,

5 out of 5
We had great stay. The room was clean and the staff was always helpful and pleasant.

Posted by on Jan 14, 2019

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Comment from Hotel Management

Jan 14, 2019 by Pilar Tapia, General Manager

Allow me to express my sincere appreciation for the wonderful review. Please believe that the most flattering compliment a guest can pay us is honoring us with their return. We are looking forward to welcome you backvery soon. Sincerely,

About the Fiesta Americana Condesa Cancun All Inclusive

Location Blvd. Kukulkan km 16.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Premium and/or non-domestic beverages
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • All food and beverages included
  • Laundry/dry cleaning services not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Onsite live performances included
  • Theme parties included

Property Features

Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Fiesta Americana Condesa Cancun All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and parasailing. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, a children's pool, and a health club. Self parking and valet parking are free. This 4-star Cancun property is smoke free.

  • 502 guestrooms or units
  • 4 dining venues
  • Built in 1989
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.5 km / 10.2 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Fiesta Americana Condesa Cancun All Inclusive offers 502 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Restaurante Kambu - This restaurant serves lunch only. Open daily.

Kalmia Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Mexicano Restaurant - This restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.

Rosato Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Cevicheria - This bar specializes in Mexican cuisine. Open daily.

24-hour room service is available.

Nearby Activities

A pool complex features a 50-meter-long (165-ft) freeform upper pool cascading into a freeform lower pool that meanders 122 meters (400 ft) and includes a shallow children's section. Adjacent to the upper pool, a spa tub accommodates 10. Fiesta Americana Condesa Cancun's beach frontage comprises 274 meters (300 yards) of Cancún's powdery white sand.

An independent water sports center, AquaWorld, near the beach rents boogie boards, arranges parasailing flights, and conducts a beginners' scuba-diving class (surcharge) in the resort's pool. AquaWorld's main center is a marina located across the street from the resort, 200 meters (219 yards) away on Nichupté Lagoon, where a variety of water sports are available, including kayaking, personal watercraft, sailing, and windsurfing. AquaWorld also books fishing trips and scuba diving and snorkeling excursions.

The 18-hole Hilton golf course is 1 km (0.75 mi) from the resort, and the 18-hole Club de Golf Cancún is 9 km (5.75 mi).

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Playground on site
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Fitness classes on site
  • Volleyball on site
  • Sailing nearby
  • Parasailing on site
  • Yoga classes/instruction on site

Spa Services

The full-service Miiluma Spa offers a steam room, sauna, spa tub, immersion pool, pressure showers, hydrotherapy, 11 outdoor treatment rooms, a spa boutique and fitness equipment on an open-air terrace. Spa treatments incorporate natural Mexican products, and include exfoliation flowers, golden skin, exfoliating spa massage, grape exfoliation, coconut experience, rain shower exfoliation, avocado with yogurt wrap, grapes wrap, body hydration, deep mud massage, detoxifying wrap, holistic sea wrap and chocolate body wrap. Massage treatments include Shiatsu, deep tissue, and reflexology.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Hotel Names

  • Cancun Condesa Fiesta Americana
  • Cancun Fiesta Americana Condesa
  • Fiesta All Inclusive Cancun
  • Fiesta Americana Condesa
  • Fiesta Americana Condesa All Inclusive
  • Fiesta Americana Condesa All Inclusive Cancun
  • Fiesta Americana Condesa Cancun
  • Fiesta Americana Condesa Cancun All Inclusive
  • Fiesta Condesa
  • Fiesta Condesa Americana All Inclusive
  • Fiesta Americana Cancun
  • Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
  • Fiesta Americana Condessa Cancun
  • Fiesta Americana Condesa All Inclusive All-inclusive property
  • Fiesta Americana Condessa Cancun
  • Fiesta Americana Cancun
  • Cancun Fiesta Americana Resort

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Promotions

Complimentary Wedding Offer

Book a Master Suite category or higher with a 7-night minimum stay, or 5 room reservation for a 3-night minimum stay in an Ocean Front category or higher, and receive a complimentary Luna wedding ceremony package. The Luna wedding package includes the following: Bride’s bouquet and boutonniere for the groom; symbolic ceremony with non-denominational minister; aisle runner in sand color; 4 tiki torches; use of bamboo arch (Chuppah); sound system with technician during the ceremony; wedding cake; a glass of sparkling wine per guest; special area in a restaurant for semi-private dinner; preparation of the wedding dress and grooms tuxedo/suit; special turndown service on the wedding night; upgrade to next room category for bride and groom (subject to availability upon arrival); 15% discount at Miiluma Spa (not valid for products or packages); and certified wedding coordinator.
If the room requirements are not reached, this

wedding package can be purchased for USD 920 (subject to change). Includes tax and service. This package also applies for a Vow Renewal Ceremony. Package includes up to 20 staying guests. Additional charges apply for

Legal Weddings. All restaurants are subject to availability, times and capacity, 20 guests maximum. All functions above 20th guests apply restrictions.

Children Stay Free

Book a stay in any room or rate category February 12-February 20, 2019 for travel February 12 - April 17, 2019, and up to 2 children age 12 and younger stay free.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions may apply. Blackout dates: March 14-16 and March 18, 2019.