4.3 out of 5

"My family really enjoyed staying at Fiesta American Condesa, our only complaint would be the trouble we went through to check-in. Our flight arrived i ... " More

By a verified traveler on Sun 29 Oct 2017

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Hotel Description

An all-inclusive stay in Cancun awaits you at Fiesta Americana Condesa Cancun All Inclusive. You'll be 2.3 km (1.5 mi) from Delfines Beach and 2.5 km (1.6 mi) from El Rey Ruins. Highlights at this beachfront resort include 4 restaurants, a full-service spa, and an outdoor swimming pool.

You can enjoy LCD TVs with satellite channels, and all 502 rooms feature free WiFi, balconies, and in-room childcare. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include bathrobes and free toiletries, while premium bedding and down comforters invite a good night's rest. Additionally, coffee/tea makers, free local calls, and free bottled water are available.

A relaxing day at Miiluma Spa can include beachside massages, body scrubs, and facials along with aromatherapy and hydrotherapy. The buffet restaurant, Restaurante Kambu, is open for breakfast, lunch, and dinner. Cevicheria is the resort's own bar. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite health club and kids' club. Business travelers can take advantage of conference space, a meeting room, and a business center. Other amenities include free WiFi in public areas, a spa tub, and a sauna. There's also free valet parking, along with the convenience of car rentals on site.

With a stay at this 4-star Avenida Kukulkan resort, you'll be 3.4 km (2.1 mi) from La Isla Shopping Mall.

Premium Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$270 per night

Premium Room, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Suite (Master)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fiesta Americana Condesa Cancun All Inclusive ratings based on 74 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Beautiful resort

My family really enjoyed staying at Fiesta American Condesa, our only complaint would be the trouble we went through to check-in. Our flight arrived in Cancun around noon, and while we understood there wasn't a room ready ahead of the scheduled check-in time, our check-in time was pushed back twice. When we were finally given a key, we walked in on a shirtless man sleeping, the hotel manager was very unapologetic over the mistake which was rather disappointing. We still managed to make the best of the situation despite the insincere apology!

Posted by , from Centreville, Virginia on Oct 29, 2017

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Comment from Hotel Management

Nov 9, 2017 by Pilar Tapia, General Manager

Thank you for taking the time to share your comments on your recent stay at Fiesta Americana Condesa Cancun. I am glad to know that your experience was enjoyable. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts and strategies in order to achieve every guest's complete satisfaction. Please accept my apologies for inconveniences you mentioned in your valuable feedback. I assure you that all your comments were taken into consideration. We will be more than happy to be your hosts once again. Sincerely, Pilar Tapia General Manager

5 out of 5

Amazing service, on the beach, great food

Pros: the beach location, the food, the amazing room, and the pool
Cons: Nothing
Location: 15mins from the clubs downtown, across the street from a place to do water activities, and parasailing/jetskiiing on our hotel beach
Stayed her with my boyfriend. We had an ocean view room on the 7th floor that was breath-taking. The restaurants, especially Felipe (the chef) at K'ambu and the staff at the Cevicheria. The staff went out of their way to decorate the room for my bf's bday and for his bday dinner at K'ambu was super special as they topped an amazing meal off with a special dessert and champagne. We para-sailed right on our beach, partied at the pool bar, and laughed and cheered during the nightly entertainment shows, which included a Michael Jackson impersonator, a fire show, a circus show, and karaoke night. It was awesome! Definitely a vacation in paradise. We were hesitant because we thought an all-adult hotel might have been better, but once there, the American Fiesta did not disappoint and we almost forgot kids were there. They kept them entertained in their section, and had plenty for us to do as adults. It was a great all-inclusive stay and we look forward to returning!

Posted by , from California on Aug 3, 2017

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Comment from Hotel Management

Aug 11, 2017 by Pilar Tapia, General Manager

Allow me to express my appreciation for taking the the time to share your review about your recent stay with us. We are honored to have been your hosts for your boyfriend´s birthday. Thank you for sharing the wonderful experience you had at Fiesta Americana Condesa Cancun. Our main objective in this business is to exceed our guests expectations, creating memorable moments that will turn your vacations into an unforgettable experience. It is always a marvellous incentive to know that your efforts are being noticed. We look forward to having you back soon. Warm Greetings, Pilar Tapia General Manager

4 out of 5

Very nice hotel

Very nice and clean hotel. Friendly staffs. Different varieties of food.

Posted by , from Dallas,TX on Jul 31, 2017

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Comment from Hotel Management

Aug 11, 2017 by Pilar Tapia, General Manager

Thank you very much for mentioning so many enjoyable aspects of your stay. At Fiesta Americana Condesa we pride ourselves on the quality of the food and beverages that we provide and the warmth of the service that has proven characteristic to the Resort. I am happy to read that your stay was enjoyable, and that this experience motivates you to recommend us and hopefully return on your next getaway. We look forward to your return. Sincerely Pilar Tapia General Manager

5 out of 5

Amazing resort!

We spent five days at Fiesta and it was lovely! The room was very modern in design with a comfortable bed, plenty of storage space for clothes, and a beautiful view. There were loads of restaurants to choose from. My favorite was Kamuri for breakfast lunch and dinner. It's outside by the pool. All the staff were friendly and courteous. They were not stingy with the drinks. I would definitely go back!

Posted by , from W on Jun 26, 2017

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Comment from Hotel Management

Jun 29, 2017 by Pilar Tapia, General Manager

Thank you for taking the time to write such a great review. It is a pleasure for me to know that your experience at Fiesta Americana Condesa Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be.Thank you again for your kind comments, we hope to have the pleasure of seeing you back soon. Sincerely,

5 out of 5

Amazing all inclusive!!!

Fiesta Americana Condesa has been one of the most wonderful experiences I had in my life. They seriously treat you five stars. There are a lot of all-inclusive in Cancun, but nothing compare to this kind of service, food, rooms, and shows. The good thing about this hotel is that they are not stingy, or another words cheap. The food it's A-ONE, and the drinks are really well served. Before planning my trip it took me a long time to do a good research and pay off. I also recommend doing the booking through Travelocity they do have the good deals and the professionalism to make sure that everything goes well .

Posted by on May 24, 2017

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Comment from Hotel Management

May 25, 2017 by Pilar Tapia, General Manager

Allow me to thank you for the time you spent writing this wonderful review of Fiesta Americana Condesa. It warms my heart to read that we have surpassed your expectations and that you went home more than satisfied with your experience. Comments like yours motivate us to continue the hard work in order to obtain great results. I have no doubts that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. We are looking forward to the opportunity to welcome you back. Sincerely,

5 out of 5

Exceeded our expectations in every way

What a great resort. The hotel staff were friendly and helpful. The rooms were clean and comfortable. The food well exceeded our expectations for an all-inclusive. It was fantastic and made to order from fresh ingredients. The chef prepared us a four course meal from some fish we caught on a charter earlier that day. Beautiful beach and pool area. Amazing! I definitely recommend.

Posted by , from Rochester, NY on Apr 23, 2017

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Comment from Hotel Management

Apr 28, 2017 by Pilar Tapia, General Manager

Thank you for taking the time to write such a great review. It is a pleasure for me to know that your experience at Fiesta Americana Condesa Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be. Sincerely,

5 out of 5

Best Service in Cancvun

Not only is this a beautiful all inclusive resort, the staff is unsurpassed in service and friendliness

Posted by , from VIRGINIA BEACH, VA on Apr 21, 2017

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Comment from Hotel Management

Apr 28, 2017 by Pilar Tapia, General Manager

Thank you for sharing such kind comments about the service received during your last visit to Fiesta Americana Condesa. We will be very happy to be your hosts again. Sincerely,

4 out of 5
Nice hotel. Almost all the staff members were courteous. Lots of good options for food. Overall a good place for vacation. Exception: Gift shop is a major rip-off I would rather avoid it.

Posted by , from NEW JERSEY on Apr 20, 2017

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Comment from Hotel Management

Apr 28, 2017 by Pilar Tapia, General Manager

At Fiesta Americana Condesa we pride ourselves on the quality of the food and beverages that we provide and the warmth of the service that has proven characteristic to the Resort. We look forward to your return. Sincerely,

4 out of 5

Nice all inclusive hotel

Pros: Rooms, service, food
Cons: The beach could use a wave breaker. People that sell activities are not straightforward.
Location: Snorkeling, parasailing, ziplining, swimming in cenotes, visiting historical sites. Be careful when you book (see above).
Positives: The hotel rooms seem to be recently upgraded. The service was excellent. All requests were addressed in less than 10 mins. Staff was very friendly. The rooms were very well cleaned. WIFI works everywhere and there is no limit on the number of devices per room. The food was also very good. The only restaurant that requires reservations is a steakhouse, but we liked all the other restaurants a bit better. Negatives: not sure if they should be called negatives, but the location of the hotel is in a very breezy area, so there are always waves in the ocean. While kids enjoy this very much, it may not be the most thrilling experience for some adults. There could be more umbrellas on the beach, but they seem to be working on adding more. The beach itself is very clean with soft sand. Once, again, not sure if the hotel has any control over it, but the people that sell tours and tickets to various activities only tell half the truth. For instance, our "express" Tulum trip was supposed to take half a day. In reality we had to wake up very early to be picked up at 7:10 am only to arrive to Tulum at 11:30 (net driving time is 45 mins) because we had to make transfers and go in circles. We got home after 3 pm having spent only about an 1.5 hrs on the site. Be careful to verify the exact itinerary and the time each activity takes.

Posted by on Apr 18, 2017

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Comment from Hotel Management

Apr 28, 2017 by Pilar Tapia, General Manager

Allow me to thank you for sharing your views on your recent stay at Fiesta Americana Condesa Cancun. Our guests feedback is always appreciated, as it helps us get an outside view of where our efforts should be headed. It is my regret to read that your first interaction with one of our Vacation Club representatives did not allow you to set the relaxing tone to your vacations. Rest assured that we will be taking the necessary precautions to ensure that all our guests are submerged into a memorable experience from the moment they arrive, in order to guarantee their complete satisfaction. I appreciate you adding very generous remarks on the positive sides of your vacation, and for mentioning the services that made your stay more comfortable. It will be our pleasure to have you back soon. Sincerely,

5 out of 5

Spring break

This was an amazing hotel absolutely beautiful and family oriented. Food was really good and the drinks were good. Lots of top self liquor. the frozen drink don't have a lot of alcohol but mix drink do. You will not be disappointed great place great service. We loved the ceviche bar and sushi corner. They grilled shrimp and chicken pool side also. Just loved this place. Totally recommend

Posted by , from las vegas on Apr 15, 2017

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Comment from Hotel Management

Apr 28, 2017 by Pilar Tapia, General Manager

Thank you very much for mentioning so many enjoyable aspects of your stay. At Fiesta Americana Condesa we pride ourselves on the quality of the food and berverages that we provide and the warmth of the service that has proven characteristic to the Resort. I am happy to read that your stay was enjoyable. Sincerely,

About the Fiesta Americana Condesa Cancun All Inclusive

Location Blvd. Kukulkan km 16.5, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Premium and/or non-domestic beverages
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Property Features

Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Fiesta Americana Condesa Cancun All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and parasailing. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive resort also offers an outdoor pool, a children's pool, and a health club. Self parking and valet parking are free. This 4-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 4 dining venues
  • Built in 1989
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.4 km / 10.2 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Fiesta Americana Condesa Cancun All Inclusive offers 502 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Restaurante Kambu - This buffet restaurant serves breakfast, lunch, and dinner.

Kalmia Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Mexicano Restaurant - This restaurant specializes in Mexican cuisine and serves breakfast and dinner.

Rosato Restaurant - This restaurant specializes in Italian cuisine and serves dinner only.

Cevicheria - This bar specializes in Mexican cuisine.

24-hour room service is available.

Nearby Activities

A pool complex features a 50-meter-long (165-ft) freeform upper pool cascading into a freeform lower pool that meanders 122 meters (400 ft) and includes a shallow children's section. Adjacent to the upper pool, a spa tub accommodates 10. Fiesta Americana Condesa Cancun's beach frontage comprises 274 meters (300 yards) of Cancún's powdery white sand. An independent water sports center, AquaWorld, near the beach rents boogie boards, arranges parasailing flights, and conducts a beginners' scuba-diving class (surcharge) in the resort's pool. AquaWorld's main center is a marina located across the street from the resort, 200 meters (219 yards) away on Nichupté Lagoon, where a variety of water sports are available, including kayaking, personal watercraft, sailing, and windsurfing. AquaWorld also books fishing trips and scuba diving and snorkeling excursions. The 18-hole Hilton golf course is 1 km (0.75 mi) from the resort, and the 18-hole Club de Golf Cancún is 9 km (5.75 mi). The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Playground on site
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Fitness classes on site
  • Volleyball on site
  • Sailing nearby
  • Parasailing on site
  • Yoga classes/instruction on site

Spa Services

The full-service Miiluma Spa offers a steam room, sauna, spa tub, immersion pool, pressure showers, hydrotherapy, 11 outdoor treatment rooms, a spa boutique and fitness equipment on an open-air terrace. Spa treatments incorporate natural Mexican products, and include exfoliation flowers, golden skin, exfoliating spa massage, grape exfoliation, coconut experience, rain shower exfoliation, avocado with yogurt wrap, grapes wrap, body hydration, deep mud massage, detoxifying wrap, holistic sea wrap and chocolate body wrap. Massage treatments include Shiatsu, deep tissue, and reflexology.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected. For more details, please contact the office using the information on the reservation confirmation received after booking.

  • Only service animals are allowed

Hotel Names

  • Cancun Condesa Fiesta Americana
  • Cancun Fiesta Americana Condesa
  • Fiesta All Inclusive Cancun
  • Fiesta Americana Condesa
  • Fiesta Americana Condesa All Inclusive
  • Fiesta Americana Condesa All Inclusive Cancun
  • Fiesta Americana Condesa Cancun
  • Fiesta Americana Condesa Cancun All Inclusive
  • Fiesta Condesa
  • Fiesta Condesa Americana All Inclusive
  • Fiesta Americana Cancun
  • Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
  • Fiesta Americana Condessa Cancun

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Complimentary Wedding Offer

Book a Master Suite category or higher with a 7-night minimum stay, or 5 room reservation for a 3-night minimum stay in an Ocean Front category or higher, and receive a complimentary Luna wedding ceremony package. The Luna wedding package includes the following: Bride’s bouquet and boutonniere for the groom; symbolic ceremony with non-denominational minister; aisle runner in sand color; 4 tiki torches; use of bamboo arch (Chuppah); sound system with technician during the ceremony; wedding cake; a glass of sparkling wine per guest; special area in a restaurant for semi-private dinner; preparation of the wedding dress and grooms tuxedo/suit; special turndown service on the wedding night; upgrade to next room category for bride and groom (subject to availability upon arrival); 15% discount at Miiluma Spa (not valid for products or packages); and certified wedding coordinator.
If the room requirements are not reached, this

wedding package can be purchased for USD 920 (subject to change). Includes tax and service. This package also applies for a Vow Renewal Ceremony. Package includes up to 20 staying guests. Additional charges apply for

Legal Weddings. All restaurants are subject to availability, times and capacity, 20 guests maximum. All functions above 20th guests apply restrictions.

Added Benefits

Book a stay in any room or rate category and receive extra value adds based on length of stay.


Value adds are not cumulative or combinable. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Limited Time Offer: USD 200 Resort Credit
Book a 4-night minimum stay in a rate plan displaying the “Limited Time Offer: USD 200 Resort Credit” green tag October 2, 2017-April 6, 2018 for travel October 2, 2017-April 7, 2018 and receive USD 200 in resort coupons at check-in.

Full details provided at check-in. Spa appointment may be required. Guest must provide voucher at time of service. Credit is applicable towards the following: 1 50-minute spa treatment service (USD 50 value), 2 lobster and fine meat cuts credit (USD 20 value each), 1 romantic dinner credit (USD 50 value), 2 USD 30 credits on the purchase of a bottle of wine with total value of USD 80). Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability and is non-cumulative. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Limited Time Offer: USD 400 Resort Credit
Book a 7-night minimum stay in a rate plan displaying the “Limited Time Offer: USD 400 Resort Credit” green tag October 2, 2017-April 6, 2018 for travel October 2, 2017-April 7, 2018 and receive USD 400 in resort coupons at check-in.

Full details provided at check-in. Spa appointment may be required. Guest must provide voucher at time of service. Credit is applicable towards the following: 2 50-minute spa treatment service (USD 50 value each), 2 lobster and fine meat cuts credit (USD 20 value each), 2 romantic dinner credit (USD 50 value each), 2 USD 30 credits on the purchase of a bottle of wine with total value of USD 80), 1 room upgrade credit (USD 100 value, subject to availability). Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability and is non-cumulative. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.