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4.3 out of 5

"The beach was amazing. Food was great. Lots of options to eat. Great bar options at beach. Friendly staff except timeshare people were rude with buggi ... " More

By a verified traveler on Sun 15 Jan 2023

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Hotel Description

Family-friendly 4-star property near La Isla Shopping Mall

Oceanside stay

A stay at this Zona Hotelera property places you within half a mile (1 km) of Aquaworld and 3 miles (5 km) of La Isla Shopping Mall. Cinemex La Isla Cancun is within 3 miles (5 km) and Puerto Cancun Marina Town Center is within 9 miles (15 km).

All-inclusive

A full-service spa, 10 restaurants, and 2 outdoor pools are all featured at this smoke-free property. There's fun for all ages with a free kid's club and a children's pool, and babysitting is an added bonus. Relax with a drink at one of the 3 poolside bars and get perks like free WiFi.

Premium Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$422* Per night/room Jun 9 - Jun 10

Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite (Honey Moon)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed (Fiesta Club - Sunset View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

2 Bedroom Master Suite

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Family Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Fiesta Americana Condesa Cancun All Inclusive ratings based on 53 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fiesta Americana Condesa Cancun All Inclusive

Everyone (19) Couples (13) Family (15)
4 out of 5

Posted by on Feb 21, 2023

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Comment from Hotel Management

Feb 22, 2023 by Sergio Valencia, General Manager

Thank you for choosing Fiesta Americana Condesa Cancun as host for your vacation.We highly appreciate your preference and the time you have taken to share with us your experience.We are looking forward to welcoming you back very soon, Timothy!Kind regards.

5 out of 5

Posted by on Feb 13, 2023

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Comment from Hotel Management

Mar 8, 2023 by Sergio Valencia, General Manager

We appreciate the time you took to rate your recent stay, Debra.We are very happy to know that you generally enjoyed your experience with us.I hope you give us the opportunity to be your hosts again on your next vacation.Kind regards.

4 out of 5
The beach was amazing. Food was great. Lots of options to eat. Great bar options at beach. Friendly staff except timeshare people were rude with bugging about listening to the hotel stuff. Cleaning people got in our bags 2 days in a row but nothing missing. Coffee machine in room broke and took several calls to get a new one. Shows were not the greatest. The micheal jackson show was horrible. The guy didnt even try to lip sing with songs. We left before show was over because it was just cheesy. Loved that we were able to check in early. Wish we could have had both our room together since we were traveling as a family. Overall, our stay was very good.

Posted by on Jan 15, 2023

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Comment from Hotel Management

Jan 16, 2023 by Sergio Valencia, General Manager

I appreciate the time you have taken to provide the highest score.While I am happy to see you enjoyed, I understand that certain aspects of the Resort left to be desired.Thank you for sharing your comments, we sincerely hope to have the chance to be your hosts once again and show you the improvements we have made with your comments in mind, Tracy.Sincerely.

5 out of 5

Posted by on Dec 27, 2022

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5 out of 5

Posted by on Oct 9, 2022

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5 out of 5

Posted by on Oct 9, 2022

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5 out of 5
SIMPLICITY is the name of this hotel not too big not too small! Awesome & Loving folks. Great atmosphere along with delicious food & drinks all day long. Family lived it!!! Must check out RODOLFO at the Specialty Drinks Bar. Will definitely visit again soon!!!

Posted by on Aug 23, 2022

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Comment from Hotel Management

Aug 24, 2022 by Sergio Valencia, General Manager

We are so thankful with your lovely words Anil, we will make sure Rodolfo knows the incredible job he has done, we are sure it will help as a motivation for him and the rest of our team.Your home away from home will be happy to have you back very soon!Best regards.

4 out of 5
The space between the two different hotels was a little run down.from the view of the upper floor balcony. But such a beautiful ocean view and pool side view.

Posted by on Jul 28, 2022

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Comment from Hotel Management

Jul 28, 2022 by Sergio Valencia, General Manager

Thank you very much for sharing your comments about your recent visit, here in Fiesta Americana Condesa, your family will be very happy to welcome you back very soon Wayne. Warmest regards.

5 out of 5

Posted by on Jul 2, 2022

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4 out of 5
The hotel is ok, too expensive, it needs a lot to improve. The hotel workers are very friendly and professional, but be very careful with some piranhas that work on the 8th floor, the vendors of the Fiesta Americana Vacation Club, if you do not want to be cheated or robbed, stay away from them.

Posted by on Jun 23, 2022

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Comment from Hotel Management

Jun 23, 2022 by Sergio Valencia, General Manager

I sincerely apologize for every inconvenience you have mentioned in your review Elizabeth. I assure you that there is nothing more important to us as the comfort and satisfaction of every person who gives us the honor of being our guest. We strive each day to achieve our guests complete satisfaction, creating magical and memorable moments during our guests vacation. With this said, there is always room for improvement in paradise and continuously work on improving each aspect that is brought to our attention. Your feedback is of great importance to us, as it helps us pinpoint the areas where our focus is needed in order to maintain the highest standards in quality and service. Should you decide to return and give us a chance to revert your previous experience, please do not hesitate to contact me directly and I will make sure your stay goes without trouble. Sincerely.

About the Fiesta Americana Condesa Cancun All Inclusive

Location Blvd. Kukulkan km 16.5, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at Fiesta Americana Condesa Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All buffet and à la carte meals and snacks included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Kids club

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Premium/non-domestic alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • 24-hour room service
  • Language classes/lessons included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Premium/imported alcoholic beverages not included
  • Kids club included
  • Fitness facilities included
  • All meals included
  • Childcare not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Onsite live performances included
  • Theme parties included

Property Features

Some rates at Fiesta Americana Condesa Cancun All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Fiesta Americana Condesa Cancun All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a spa tub. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 poolside bars and a bar/lounge. WiFi is free in public spaces. Event space at this property measures 27000 square feet (2508 square meters) and includes a conference center. A children's pool, a sauna, and spa services are also featured at the family-friendly Fiesta Americana Condesa Cancun All Inclusive. A complete renovation of Fiesta Americana Condesa Cancun All Inclusive was completed in December 2019. This Colonial Cancun property is smoke free.

  • 507 guestrooms or units
  • 8 levels
  • 3 buildings
  • 10 dining venues
  • 3 bars by the pool
  • 27000 sq ft of conference space
  • 2508 sq m of conference space
  • Built in 1989
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free valet parking , Parking (limited spaces)

Room Amenities

Fiesta Americana Condesa Cancun All Inclusive offers 507 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2019.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Kalmia - Overlooking the ocean, this buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Kambú - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open select days.

El Mexicano - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open select days.

Rosato - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open select days.

San Telmo - This fine-dining restaurant specializes in Argentinean cuisine and serves dinner only. Reservations are required. Open select days.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Snorkeling nearby
  • Motor boating nearby
  • Surfing/bodyboarding nearby
  • Fishing nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Jet skiing nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Miiluma Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 8 years old are not allowed in the spa.

  • Number of treatment rooms 9
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 8
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Onsite parties or group events are strictly prohibited.

This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. Free antigen/rapid COVID-19 testing is available on site. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Restricted number of spaces per unit
  • Number of spaces per unit - 1
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • Events/parties not allowed
  • Free onsite COVID-19 testing (Antigen/Rapid) is available
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.54 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

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You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.