4.3 out of 5

"Our first time at an all inclusive and I must say it was great! The facility was great, staff and service were amazing! We can’t wait to get back. A s ... " More

By a verified traveler on Mon 20 Aug 2018

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Hotel Description

4-star beachfront resort near Delfines Beach

Beachside getaway

Your stay at this Hotel Zone resort places you within 2 miles (3 km) of Delfines Beach and El Rey Ruins. Ballenas Beach and Maya Cancun Museum are also within half a mile (1 km).

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive resort. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the children's club, children's pool, and playground.

Free WiFi, LCD TVs

Boasting comforts like premium bedding and down comforters, the 502 guestrooms also offer free WiFi and LCD TVs with satellite channels. Other amenities include 24-hour room service, minibars, and coffee/tea makers.

Premium Room, 2 Double Beds, Non Smoking, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$225 per night

Premium Room, 1 King Bed, Non Smoking, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 2 Double Beds, Non Smoking, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Fiesta Americana Condesa Cancun All Inclusive ratings based on 122 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fiesta Americana Condesa Cancun All Inclusive

Everyone (102) Couples (1) Family (1)
4 out of 5
Great ambience outside and inside. But not satisfied with food and drink quality. Only one choice of beer and wine in "all inclusive" package. Cocktail drinks were below average sometimes felt watered down and different drinks tasted more or less same. Food taste and flavor was below average too.

Posted by on Dec 7, 2018

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Comment from Hotel Management

Dec 7, 2018 by Pilar Tapia, General Manager

Thank you very much for taking the time to share with all of us this review, your feedback is very important for us and it is my regret that we were not able to meet your expectations. One of our main objectives is the satisfaction of our guests with the quality on the food and the service. Let me assure you that all the points you discussed in your review will be taken into consideration in order to bring our services to the level where we can meet and exceed every expectation of our highly appreciated guests. Hopefully we will have the opportunity to see you back and show you all the improvements with your comments in mind. Sincerely,

5 out of 5
The hotel, staff, and amenities were great. I would recommend queen size beds instead of full.

Posted by on Dec 2, 2018

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Comment from Hotel Management

Dec 5, 2018 by Pilar Tapia, General Manager

Allow me to thank you for the time you spent writing this wonderful review of Fiesta Americana Condesa Cancun. It great to read that we have surpassed your expectations and that you went home more than satisfied with your experience. We look forward to having you back soon. Sincerely,

4 out of 5
Hotel was lovely. Food was good and had variety. Staff was friendly. Only thing I didnt like was that traveling alone, I kept getting asked why I was alone. Also getting a table for one at the restraunts require wating, sometime a good while.

Posted by , from Dallas, TX on Nov 23, 2018

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Comment from Hotel Management

Nov 27, 2018 by Pilar Tapia, General Manager

Dear Arely, Thank you for taking the time to share your comments on your recent stay. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts and strategies in order to achieve every guest's complete satisfaction. Once again thank you so much for all your comments, Sincerely,

5 out of 5
We stayed here last year and decided to stay there again this year. The hotel made many changes in the year, good ones of course. Everything with our trip was great from start to finish. We hope to go back next year. This place was clean, staff was very helpful. The nightly shows need improvement. That was as important. Food was good in all restaurants. Would definately recommend.

Posted by , from Chicago, Illinois on Nov 19, 2018

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Comment from Hotel Management

Nov 27, 2018 by Pilar Tapia, General Manager

Dear Anna, please allow me to express my sincere gratefulness for sharing with us this generous comments about our staff and our services. All of us at Fiesta Americana Condesa Cancun are truly grateful for the honor you gave us to be your hosts. It's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. We are looking forward to having the honor to host you again. Sincerely,

1 out of 5

Posted by on Nov 5, 2018

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Comment from Hotel Management

Nov 8, 2018 by Pilar Tapia, General Manager

Thank you for having chosen Fiesta Americana Condesa Cancun and for taking the time to share this review with us. I deeply regret that we were not able to meet your expectations during your stay with us. I remain at your service, Sincerely,

5 out of 5
This was my second time at Fiesta Americana Condesa. We loved it and are planning another trip. The staff was extremely nice and friendly. I want to take a moment to especially commend Youseli. She is an extraordinary person. She went above and beyond to make our stay special. She truly makes the best fruit smoothies ever! She always remembered our fruit preferences and went out of her way make us feel welcome. The staff at the crepe cafe were also attentive and great at making crepes. The only suggestion I would make is that it would be nice to be able to buy an entire steak meal with the daily room credit. I found that our daily room credit was always short of being able to buy an entire steak meal. See you soon!

Posted by , from Washington state on Nov 4, 2018

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Comment from Hotel Management

Nov 7, 2018 by Pilar Tapia, General Manager

Dear Neli, I am completely honored to read that your visit to Fiesta Americana Condesa was more than enjoyable and lived up to your expectations. I will personally share your comments with Youseli, for her excellent performance. Thank you very much for your loyalty, please believe that the most flattering compliment a guest can pay us is honoring us with their return. We are looking forward to welcome you back to your home away from home. Sincerely,

5 out of 5
The service,staff and hotel were excellent I would definitely recommend

Posted by , from Crown Point, Indiana on Oct 22, 2018

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Comment from Hotel Management

Oct 23, 2018 by Pilar Tapia, General Manager

Dear Rusty, thank you very much for your wonderful comments about our lovely Resort. It is a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Reviews like yours motivates us constantly to do our best to mantain the quality of the service we privide. We will love to see you back soon. Sincerely,

4 out of 5
Staff and accommodations were excellent. I will stay there again.

Posted by , from Baltimore Maryland on Oct 21, 2018

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Comment from Hotel Management

Oct 23, 2018 by Pilar Tapia, General Manager

Dear Tonya, thank you for speaking so highly of our resort. We are completely honored to receive such a positive feedback and read that your expectations were exceeded in every way. Thank you so much for your kind words. Sincerely,

5 out of 5
This was our second trip to Fiesta Americana Condesa Cancun. That's how much we love this place. It is our official "go-to" to get away for a relaxing vacation. We have even hooked another family on the beautiful hotel and wonderful amenities here. I am already looking to book another visit here soon. Kids club is the best service we have ever had at other resorts. The ladies there take great care of your little ones and actually care. We hadn't been to the resort fin over a year and they remembered us. :) Book with confidence.

Posted by , from Haslet, Texas on Oct 1, 2018

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Comment from Hotel Management

Oct 12, 2018 by Pilar Tapia, General Manager

Dear Bob, thank you so much for all the kind words in your review, it is very heartwarming to read such excellent comments concerning your recent stay with us. Our main objective is to achieve our guests satisfaction and exceed all expectations, and it is very motivating to read that we are on the right track. I will share your comments with the Kids Club staff for their amazing performance. Reviews like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. Looking forward to welcome you back. Sincerely,

5 out of 5
Our first time at an all inclusive and I must say it was great! The facility was great, staff and service were amazing! We can’t wait to get back. A small issue is the reservation process for one of their restaurants which needs fixing-how they handle reservations and no-shows.

Posted by , from El Paso, Texas on Aug 20, 2018

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Comment from Hotel Management

Aug 23, 2018 by Pilar Tapia, General Manager

Dear Frank, thank you so much for all the kind words in your review, it is very heartwarming to read such excellent comments concerning your recent stay with us. Our main objective is to achieve our guests satisfaction and exceed all expectations, and it is very motivating to read that we are on the right track. We always consider our guests' feedback as the most reliable and valuable source in direction to perfection. We will be taking actions in order to ensure your complete satisfaction next time you visit, Sincerely,

About the Fiesta Americana Condesa Cancun All Inclusive

Location Blvd. Kukulkan km 16.5, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Premium and/or non-domestic beverages
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • All food and beverages included
  • Laundry/dry cleaning services not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Onsite live performances included
  • Theme parties included

Property Features

Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Fiesta Americana Condesa Cancun All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and parasailing. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive resort also offers an outdoor pool, a children's pool, and a health club. Self parking and valet parking are free. This 4-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 4 dining venues
  • Built in 1989
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.5 km / 10.2 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Fiesta Americana Condesa Cancun All Inclusive offers 502 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Restaurante Kambu - This restaurant serves lunch only. Open daily.

Kalmia Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Mexicano Restaurant - This restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.

Rosato Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Cevicheria - This bar specializes in Mexican cuisine. Open daily.

24-hour room service is available.

Nearby Activities

A pool complex features a 50-meter-long (165-ft) freeform upper pool cascading into a freeform lower pool that meanders 122 meters (400 ft) and includes a shallow children's section. Adjacent to the upper pool, a spa tub accommodates 10. Fiesta Americana Condesa Cancun's beach frontage comprises 274 meters (300 yards) of Cancún's powdery white sand.

An independent water sports center, AquaWorld, near the beach rents boogie boards, arranges parasailing flights, and conducts a beginners' scuba-diving class (surcharge) in the resort's pool. AquaWorld's main center is a marina located across the street from the resort, 200 meters (219 yards) away on Nichupté Lagoon, where a variety of water sports are available, including kayaking, personal watercraft, sailing, and windsurfing. AquaWorld also books fishing trips and scuba diving and snorkeling excursions.

The 18-hole Hilton golf course is 1 km (0.75 mi) from the resort, and the 18-hole Club de Golf Cancún is 9 km (5.75 mi).

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Playground on site
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Fitness classes on site
  • Volleyball on site
  • Sailing nearby
  • Parasailing on site
  • Yoga classes/instruction on site

Spa Services

The full-service Miiluma Spa offers a steam room, sauna, spa tub, immersion pool, pressure showers, hydrotherapy, 11 outdoor treatment rooms, a spa boutique and fitness equipment on an open-air terrace. Spa treatments incorporate natural Mexican products, and include exfoliation flowers, golden skin, exfoliating spa massage, grape exfoliation, coconut experience, rain shower exfoliation, avocado with yogurt wrap, grapes wrap, body hydration, deep mud massage, detoxifying wrap, holistic sea wrap and chocolate body wrap. Massage treatments include Shiatsu, deep tissue, and reflexology.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property has a strict no-party policy. Bookings for individuals or groups for the purpose of attending parties are prohibited and will be rejected. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Hotel Names

  • Cancun Condesa Fiesta Americana
  • Cancun Fiesta Americana Condesa
  • Fiesta All Inclusive Cancun
  • Fiesta Americana Condesa
  • Fiesta Americana Condesa All Inclusive
  • Fiesta Americana Condesa All Inclusive Cancun
  • Fiesta Americana Condesa Cancun
  • Fiesta Americana Condesa Cancun All Inclusive
  • Fiesta Condesa
  • Fiesta Condesa Americana All Inclusive
  • Fiesta Americana Cancun
  • Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
  • Fiesta Americana Condessa Cancun
  • Fiesta Americana Condesa All Inclusive All-inclusive property
  • Fiesta Americana Condessa Cancun
  • Fiesta Americana Cancun
  • Cancun Fiesta Americana Resort

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Promotions

Complimentary Wedding Offer

Book a Master Suite category or higher with a 7-night minimum stay, or 5 room reservation for a 3-night minimum stay in an Ocean Front category or higher, and receive a complimentary Luna wedding ceremony package. The Luna wedding package includes the following: Bride’s bouquet and boutonniere for the groom; symbolic ceremony with non-denominational minister; aisle runner in sand color; 4 tiki torches; use of bamboo arch (Chuppah); sound system with technician during the ceremony; wedding cake; a glass of sparkling wine per guest; special area in a restaurant for semi-private dinner; preparation of the wedding dress and grooms tuxedo/suit; special turndown service on the wedding night; upgrade to next room category for bride and groom (subject to availability upon arrival); 15% discount at Miiluma Spa (not valid for products or packages); and certified wedding coordinator.
If the room requirements are not reached, this

wedding package can be purchased for USD 920 (subject to change). Includes tax and service. This package also applies for a Vow Renewal Ceremony. Package includes up to 20 staying guests. Additional charges apply for

Legal Weddings. All restaurants are subject to availability, times and capacity, 20 guests maximum. All functions above 20th guests apply restrictions.

Limited Time Offer: USD 50 Resort Credit (per day)
Book a stay in a rate plan displaying the “USD 50 resort credit per day” green tag for travel now - December 31, 2018 and receive a daily non-cumulative USD 50 resort credit.

Resort credit and redemption details provided at check-in. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Limited Time Offer: USD 100 Resort Credit (per day)
Book a stay in a rate plan displaying the “USD 100 resort credit per day” green tag for travel now - December 31, 2018 and receive a daily non-cumulative USD 100 resort credit.

Resort credit and redemption details provided at check-in. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.