For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Overall, we had a great time for our first time in Mexico. When we first got there, they said they didn't have any king beds available, so they moved
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Within a 10-minute walk of this Zona Hotelera property, you'll find Aquaworld and Maya Cancun Museum. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).
All-inclusive
A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a children's club and a children's pool, and in-room childcare is an added bonus.
Free WiFi, LCD TVs
Boasting comforts like premium bedding and down comforters, the 507 guestrooms also offer free WiFi and LCD TVs with satellite channels. Other amenities include 24-hour room service, minibars, and coffee/tea makers.
from $353
Premium Room, 1 King Bed, Non Smoking, Garden View
Fiesta Americana Condesa Cancun - All Inclusive ratings based on 90 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Fiesta Americana Condesa Cancun - All Inclusive
Everyone (55)Couples (14)Family (13)
5 out of 5
Posted by a verified traveler on Apr 28, 2021
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Comment from Hotel Management
May 8, 2021
by Pilar Tapia, General Management.
Thank you for choosing Fiesta Americana Condesa Cancun as a host for your vacation, we highly appreciate your preference and the time you have taken to score your experience. It is a pleasure to know that you enjoyed our outstanding service and gastronomy. Hopefully, you will consider us as hosts for your next vacation, we will be more than happy to welcome you back. Best regards,
5 out of 5
Posted by a verified traveler on Mar 21, 2021
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Comment from Hotel Management
Mar 31, 2021
by Pilar Tapia, General Management.
Thank you for choosing Fiesta Americana Condesa Cancun as a host for your vacation, we highly appreciate your preference and the time you have taken to score your experience.
We are looking forward to welcoming you back very soon!
4 out of 5
Overall, we had a great time for our first time in Mexico. When we first got there, they said they didn't have any king beds available, so they moved us into a room with double beds. They said it was an upgrade but the room was pretty dated and didn't have a balcony like the room we booked. However, the service was amazing. Especially Josue! He made our experience so much better. The cabanas and beach massage are a definite must book. Reservations for restaurants must be made ahead of time, so keep that in mind. The food was okay, but the service was great! They also booked a taxi for us to get back to the airport and provided free COVID tests for entry back into the US. Overall, we had a good experience!
Posted by a verified traveler on Mar 14, 2021
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Comment from Hotel Management
Mar 17, 2021
by Pilar Tapia, General Management.
Thank you for choosing Fiesta Americana Condesa Cancun as host for your vacation, we highly appreciate your preference and the time you have taken to score your experience and your comments are extremely valuable to us and truly help other travelers.
I would like to clarify that the balconies are under availability since we cannot guarantee them, but we are very happy to know that you had a great stay with us!
Hopefully, you will consider us as hosts for your next vacation, we will be more than happy to welcome you back.
Best regards,
5 out of 5
Beautiful, clean resort with amazing service! Felt very safe with Covid, the staff was always cleaning, sanitizing and masks and face shields.
The actual resort was so beautiful. Modern and trendy updates.
The food was amazing! I’m not a foody but my husband is and he said almost every day how happy he was with the food... especially the shrimp tacos beach side.
Service was top notch, better than anywhere we’ve ever been. Miguel at the pool never let us have an empty drink! Joany in the hotel bar was the sweetest and kept the drinks full all night, every night. Every staff member from the bartenders and servers, to the pool entertainment and luggage helpers, were amazing and welcomed us back as we said goodbye. 10/10 would have rebooked a trip right on the spot if there wasn’t so much uncertainty around travel.
The rooms were spacious and had tons of storage space. We had a beautiful view of the pool and ocean. I wanted to complain that the water wasn’t hot (after 7 cold showers in a row) but the issue was my very intelligent, college educated husband insisted the handle was pointed at “hot” and that was the warmest we were going to get. Should have done my own research on that one. We also like to sleep with the room very cold and we couldn’t get it quite cold enough but it was livable.
One last thing, if you’re looking for a sign to book a trip, this is it and this resort will show you true happiness that the world is lacking right now! You will not regret it!
Posted by Bree, from Washington on Feb 2, 2021
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Comment from Hotel Management
Feb 2, 2021
by Pilar Tapia, General Management.
I am delighted to read your comments and learn that you have been impressed with our warm service. I’m very proud of our friendly and efficient staff, so it is fantastic to hear they were able to assist you in making your stay as enjoyable as possible. I am certain that your comments will be very much appreciated by Miguel, and Joany, as it is heartwarming to read that their efforts are being reflected in satisfied guests. We will be looking forward to your next visit to Fiesta Americana Condesa Cancun.
Warm Regards,
5 out of 5
Our first time in Cancun and we had zero complaints. Everything at Fiesta Americana Condessa was Wonderful!!!! The pool, entertainment, beautiful beach, great friendly staff (I even admired the hard work ethic of the cleaning staff) and awesome food all stood out.
Posted by Robert, from Virginia on Jan 26, 2021
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Comment from Hotel Management
Jan 26, 2021
by Pilar Tapia, General Management.
We highly appreciate your preference and the time you have taken to share with us your experience and your comments are extremely valuable to us and truly help other travelers. We are delighted to know our food, and warm services exceeded your expectations. Hopefully, you will consider us as hosts for your next getaway, we will be more than happy to welcome you back.
Warm greetings,
5 out of 5
Room:
Very clean and well maintained. Plenty of electrical and USB outlets. TV was fine but mostly Spanish channels, which is expected. Booked the upgraded room with a pool & ocean view, which had exactly that. No hard upsell at check in. Not much privacy in the bathroom. Fine if you're just staying with a significant other but if your staying with friends (that you're not "very friendly" with) or kids, you need to manage your bathroom time appropriately.
Resort:
We mainly just hung out by the pool and occasionally went down to the beach. The pool was perfect. Very clean and well maintained. The swim up bar was nice. Good entertainment poolside but easy to distance yourself from it if you just wanted some quiet time. Miguel and Oliver at the upper pool took very good care of us with drink and anything else we needed.
Night entertainment was different every night and well done including folk dancing, magicians, live music and fire dancing. All were very well done and professional. We enjoyed it all.
Food:
There are 4 ala carte restaurants here that require reservations for dinner: Mexican, Italian, Thai/Asian and Steak. All were very good but my favorite was the steak place. Jairo and Erika took great care of us there. All were fine dining format. Making reservations could be challenging - manual from 11-5 pm. Book as soon as you can. Plenty of other options as well-sushi, buffet, tacos were all great.
Overall had a fantastic time and would absolutely stay here again!
Posted by Jim, from Denver, CO USA on Dec 6, 2020
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Comment from Hotel Management
Dec 8, 2020
by Pilar Tapia, General Management.
Thank you very much for taking the time to share your recent experience at Fiesta Americana Condesa. I am happy to read that your stay was enjoyable, highlighted by the sour service. I am sure that your comments will be a great source of motivation for Miguel, Oliver, Jairo, and Erika, as it is always heartwarming to know that your hard work does not go unnoticed.
We will be honored to be your hosts once again.
Warm Greetings,
5 out of 5
I love the intimate feel of the property. It was family friendly as well. The beach access and frontage is wonderful. My favorite restaurants was the Steakhouse, and the beach side seafood restaurant.
Posted by JP, from Orlando on Dec 1, 2020
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Comment from Hotel Management
Dec 2, 2020
by Pilar Tapia, General Management.
Allow me to thank you for the time you spent writing this wonderful review of Fiesta Americana Condesa. It warms my heart to read that we have surpassed your expectations and that you went home more than satisfied with your experience. Comments like yours motivate us to continue the hard work in order to obtain great results.
We look forward to having you back soon.
Greetings,
5 out of 5
Posted by MarissaF, from Philadelphia on Aug 24, 2020
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Comment from Hotel Management
Aug 24, 2020
by Pilar Tapia, General Management.
First of all, thank you very much for choosing Fiesta Americana Condesa Cancun for your vacation and for taking valuable time out of your vacation to score us. There is always room for improvement, and your feedback is greatly appreciated as it helps us pinpoint the areas where we can improve. We would be honored to welcome you back again in the future to Fiesta Americana Condesa Cancun.
Best regards,
5 out of 5
I loved everything about about this hotel from the room to the food and the service from the staff is top notch when we sat by the pool they keep coming over and and asking if you want more food & drinks, and they wore protective gear the whole time because of COVID they came and disinfectant the room in the morning. The only thing that was annoying was them trying so hard to get you to become a member they kept trying to give us a sales presentation which killed the mood of our vacation. But overall was a great experience will definitely return.
Posted by Allie, from New York, NY on Aug 20, 2020
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Comment from Hotel Management
Aug 24, 2020
by Pilar Tapia, General Management.
Allow me to thank you for the very valuable feedback you have shared in your review. While I am happy to read that you enjoyed our service, I deeply regret the impression that you were given with our vacation club service. I assure you that this in no way represents the standards that we operate by and will be taking immediate measures to guarantee future misunderstandings of the sort to happen in the future. At Fiesta Americana Condesa it is our main objective to achieve our guest's complete satisfaction in order to motivate them to consider us for their upcoming visits. We are looking forward to welcoming you back and make every effort to exceed your expectations.
Sincerely,
4 out of 5
The stay was ok. Some things not open. Modt likely to covid. Good was just ok. Staff was great.
Posted by a verified traveler on Aug 5, 2020
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Comment from Hotel Management
Aug 14, 2020
by Pilar Tapia, General Management.
Thank you very much for sharing your comments about your recent visit, here in Fiesta Americana Condesa, your family will be very happy to welcoming you back very soon. Warmest regards,
About the Fiesta Americana Condesa Cancun - All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)
Activities and facilities/equipment All land activities and use of recreational facilities and equipment are included.
Land activities
Fitness facilities
Soccer
Volleyball
Kids club
Lessons/classes/games
Aerobics
Dancing
Language
Water fitness
Yoga
Entertainment
Onsite live performances
Not included
Premium and/or non-domestic beverages
Spa/beauty facilities and services
Yoga classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Taxes included
24-hour room service
Language classes/lessons included
A la carte dining included
Gratuities included
Minibar beverages - restrictions apply
Premium/imported non-alcoholic beverages not included
Kids club included
Fitness facilities included
All meals included
Water fitness classes/lessons included
Volleyball included
Laundry/dry cleaning services not included
Soccer (football) included
Spa/beauty facilities and services not included
Onsite live performances included
All land sports and fitness activities and facilities are included
Property Features
Fiesta Americana Condesa Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Fiesta Americana Condesa Cancun - All Inclusive like an outdoor pool and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Self parking and valet parking are free. This 4-star Cancun property is smoke free.
507 guestrooms or units
4 dining venues
Built in 1989
Bar on the beach
Bar by the pool
Swim-up bar
Bar or lounge
Coffee shop
Deli
Kid's club (surcharge)
Supervised kid's activities (surcharge)
Childcare (surcharge)
Terrace on the roof
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Umbrellas for the pool
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Garden
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Children's pool
Free WiFi
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Arcade/game room
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Cancun Intl. Airport (CUN) (16.5 km / 10.2 mi)
Parking: Free valet parking and self parking
Room Amenities
Fiesta Americana Condesa Cancun - All Inclusive offers 507 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Minibar
In-room dining (24 hours)
LCD television
Satellite channels
Coffee maker
Luxury bedding
Down blanket
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Local calls (free)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Wardrobe or closet
Food & Drink
Restaurante Kambu - This buffet restaurant serves lunch only.
Kalmia Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Mexicano Restaurant - This restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.
Rosato Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Cevicheria - This bar specializes in Mexican cuisine. Open daily.
24-hour room service is available.
Nearby Activities
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Playground on site
Snorkeling nearby
Fitness classes on site
Volleyball on site
Sailing nearby
Parasailing on site
Yoga classes/instruction on site
Spa Services
Miiluma Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.
The spa is open daily.
Sauna in spa
Spa tub in spa
Number of treatment rooms 11
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Body treatments
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Service animals are allowed
Service animals are exempt from fees/restrictions
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is available
Commonly-touched surfaces are cleaned with disinfectant
Reservation might be required for some facilities onsite
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Debit cards not accepted
Gloves are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Events/parties not allowed
Contactless check-in is available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Gap period enforced between guest stays - 24 hours
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 26.89 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
Hotel Names
Cancun Condesa Fiesta Americana
Cancun Fiesta Americana Condesa
Fiesta All Inclusive Cancun
Fiesta Americana Condesa
Fiesta Americana Condesa All Inclusive
Fiesta Americana Condesa All Inclusive Cancun
Fiesta Americana Condesa Cancun
Fiesta Americana Condesa Cancun All Inclusive
Fiesta Condesa
Fiesta Condesa Americana All Inclusive
Fiesta Americana Cancun
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Condessa Cancun
Fiesta Americana Condesa All Inclusive All-inclusive property
Fiesta Americana Condessa Cancun
Fiesta Americana Cancun
Fiesta Americana Condesa All Inclusive Hotel
Fiesta Americana Condesa Cancun All Inclusive
Fiesta Americana Condesa All Inclusive
Hotel Fiesta Americana Condesa Cancun - All Inclusive Cancun
Hotel Fiesta Americana Condesa Cancun - All Inclusive
Fiesta Americana Condesa Cancun All Inclusive Hotel
Cancun Fiesta Americana Condesa Cancun - All Inclusive Hotel
Fiesta Americana Condesa Cancun - All Inclusive Cancun
Fiesta Americana Condesa Cancun All Inclusive
Fiesta Americana Condesa Cancun - All Inclusive Cancun
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Yes, there are 4 restaurants on site.
This property offers free self parking and valet parking.
Fiesta Americana Condesa Cancun - All Inclusive is 10.2 mi (16-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Fiesta Americana Condesa Cancun - All Inclusive features an outdoor pool and a children's pool.
This property is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at Miiluma Spa, where you can enjoy body scrubs, beach massages, and body treatments.
Fiesta Americana Condesa Cancun - All Inclusive does not offer free breakfast.
Check-in is from 3:00 PM - midnight.
Airport shuttle services are not available at Fiesta Americana Condesa Cancun - All Inclusive.
No, there is no casino at this property, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (17-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
