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Hotel Description

4-star spa property near Tortuga Beach

In Cancun

A stay at this Zona Hotelera property places you steps from Cancun Convention Center and a 5-minute walk from Forum Beach. Caracol Beach and Delphinus Dreams are also within half a mile (1 km).

All-inclusive

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free property. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas. You'll appreciate the fitness center, swim-up bar, and snack bar/deli.

Free WiFi, LED TVs

In addition to LED TVs with cable channels, the 502 guestrooms offer free WiFi and 24-hour room service. Coffee/tea makers, free bottled water, and hair dryers are also available.

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$183 per night

Club Krystal Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Krystal Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Studio, 1 King Bed with Sofa bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Krystal Cancun All Inclusive ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Krystal Cancun All Inclusive

Everyone (2) Couples (1) Family (1)
4 out of 5
I like the room size and the cleaningness of the property. I didnt like the slow shower draining.

Posted by on Jul 19, 2019

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4 out of 5
Booked a beach side view room they stuck us in a room with a view of a roof top. Thankfully our bellboy called them and had our room switched a few floors up.

Posted by on Jun 26, 2019

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5 out of 5
Well maintained hotel. Everyone was very nice very helpful.

Posted by on Apr 6, 2019

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2 out of 5
Our room's AC wasn't working and when I called the front desk, no one ever came to try and fix it. The staff down at the Grill by the pool didn't wait on us. They ignored us for a good 10 minutes and then finally a waitress came over and flung a menu down on our table. Very rude and unprofessional. We will NOT be staying here again.

Posted by on Jan 6, 2019

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Property Features

Krystal Cancun All Inclusive offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. WiFi is free in public spaces. There's an onsite business center. There are 5 meeting rooms available. A children's pool, a fitness center, and tour/ticket assistance are also featured at Krystal Cancun All Inclusive. Valet parking is free. This 4-star Cancun property is smoke free.

  • 502 guestrooms or units
  • 3 dining venues
  • 4 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 32-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Aquamarina - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Las Velas - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Fitness classes on site
  • Kayaking nearby

Spa Services

Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 25.35 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Krystal Cancun All Inclusive All-inclusive property
  • Krystal All Inclusive All-inclusive property
  • Krystal Inclusive inclusive p

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.