Krystal Cancun All Inclusive

4.0 star property
4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

4 restaurants, breakfast, lunch served; local and international cuisine
Outdoor pool, pool umbrellas, sun loungers
4 restaurants, breakfast, lunch served; local and international cuisine
Lobby
View from room

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪5 min walk‬
  • Forum Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(33 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Luxury Double Room, 1 King Bed, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 431 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Krystal Club with Balcony Ocean View, King Bed

  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Standard Double Room, 2 Double Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.6 out of 10
Excellent
(9 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(29 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

You may also like

About the neighborhood

Cancun

On the beach.At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Cancun Convention Center, both within a 5-minute walk. Forum By The Sea Mall and Forum Beach are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • Cancun Convention Center - 5 min walk - 0.3 miles
  • Forum Beach - 6 min walk - 0.4 miles
  • Caracol Beach - 8 min walk - 0.5 miles
  • Hotel Zone Beaches - 8 min drive - 2.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun All Inclusive

4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1981
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

How close is Krystal Cancun All Inclusive to the airport?

Krystal Cancun All Inclusive is 14.7 mi (24-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Jun 23, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Jul 3, 2025 start from $241.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Cancun All Inclusive have an airport shuttle?

Airport shuttle services are not available at Krystal Cancun All Inclusive.

How close is Krystal Cancun All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Krystal Cancun All Inclusive offer free breakfast?

Krystal Cancun All Inclusive does not offer free breakfast.

Is there a casino at Krystal Cancun All Inclusive?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (11-min drive) and Dubai Palace Casino (13-min drive) are nearby.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Krystal Cancun All Inclusive?

This hotel offers free self parking and valet parking.

Does Krystal Cancun All Inclusive have a pool?

Krystal Cancun All Inclusive features an outdoor pool and a children's pool.

Does Krystal Cancun All Inclusive have a restaurant?

There are 4 onsite restaurants, offering options like local and international cuisine, a poolside location, and ocean views.

Does Krystal Cancun All Inclusive have a spa?

This hotel has a spa, which features body scrubs, massages, and facials.

How close is Krystal Cancun All Inclusive to downtown Cancun?

Krystal Cancun All Inclusive is 2.9 mi away from Avenida Kukulkan.

Krystal Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 415 out of 1095 reviews
Rating 8 - Good. 264 out of 1095 reviews
Rating 6 - Okay. 199 out of 1095 reviews
Rating 4 - Poor. 95 out of 1095 reviews
Rating 2 - Terrible. 122 out of 1095 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

2/10 Terrible

Michell

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Here’s a revised version of your review, incorporating your experience of needing to move to a different hotel: --- I recently purchased a luxurious package at Cristal Cancun Hotel, but my experience was far from luxurious. The only aspect that resembled the pictures was the beautiful beach. Unfortunately, the rest of the hotel did not meet expectations. We only stayed one night before deciding to move to a different hotel to enjoy our vacation as planned. The bedrooms are outdated, and the bathroom situation was particularly frustrating. After taking a shower, the water overflowed, making it impossible to use the toilet without stepping in a puddle. The buffet was another disappointment. I found it to be nearly empty, and despite waiting until 2 PM, nothing was replenished. It felt like a significant oversight for a hotel that claims to offer a premium experience. Additionally, the lobby was quite small and overcrowded, which made check-in a lengthy process. With only two staff members available to assist guests, the wait time was unnecessarily extended. Overall, I expected much more from my stay, and I would not recommend this hotel for those seeking a truly luxurious experience, aside from the lovely beach. Feel free to make any further adjustments!
Stayed 4 nights in Apr 2025

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

kimberley Jayne

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The white sand beach, blue, clear water was amazing. The pools were nice. Check in was terrible. Charged us a resort fee in US dollars. We are from Canada and brought Pesos for this but wouldn’t accept. Front staff man very rude. Room was awful. Furniture damaged, dirty lights, bathroom toilet wouldn’t stop running. Went to have shower and shower button came out in hands and shot straight up to ceiling. Arrived late evening and had to wait and speak with manger in the morning. we spoke with her and she relocated us to another room. Was Okay. Resort very tired everywhere. Food buffet the same everyday. EXTREMELY LOUD all hours of the night 4am!!! No nightly entertainment and felt unsafe off resort. This is a college party hotel. Do not recommend for families or people over 30. Tipping was expected for everything. Nice to have Starbucks coffee shop but had to pay. Small shops inside were nice.
Stayed 7 nights in Mar 2025

2/10 Terrible

Scott

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
View was fantastic but the hotel was Noisy, service was lacking, sanitation in the bar, reusing disposable cups, limited reservation times if any available at special restaurants, elevator buttons broken, rowdy guests.
Stayed 5 nights in Mar 2025

2/10 Terrible

Shakina

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
They stole my wallet out of my room with my passport and id in it when it was in my room and my doors didn’t have a security lock on it so it was easy for anyone to walk into our room which is extremely scary! The food was horrible we ate off the resort the entire stay of our trip! We had a screaming baby next door to us that kept us up allll night and all they did was drop off ear plugs! Not the complimentary sparkling wine i was supposed to receive because of the inconvenience! Everything was all inclusive but still had to sign receipts like we were being charged! I wouldn’t recommend staying here again and will not be referring anyone here
Stayed 3 nights in Mar 2025

10/10 Excellent

Andreia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all
Stayed 3 nights in Mar 2025

6/10 Okay

Rose

Stayed 6 nights in Feb 2025

10/10 Excellent

Amelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Stayed 3 nights in Mar 2025

8/10 Good

Johannah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Abhineet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
closer to all clubs, easy beach access and closer to flea market for shopping.
Stayed 4 nights in Mar 2025

6/10 Okay

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel accommodations and amenities was good. The buffet restaurant food was horrible , dinner was the worse and the other 3 restaurants didn’t have many reservations available while I was there. So I paid for all inclusive and I had to go out to have dinner. The bar was also very crowded, not many servers and the drinks tasted like was water down.
Stayed 4 nights in Mar 2025

10/10 Excellent

Trent

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed
Stayed 5 nights in Mar 2025

10/10 Excellent

Veselin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See u next year
Stayed 5 nights in Mar 2025

10/10 Excellent

Israel Antonio Rodríguez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about it
Stayed 6 nights in Mar 2025

2/10 Terrible

Oscar

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again would I stay here. The food was horrible. We purchased the all inclusive package and we ended up dining outside because the food was bad The room had mold in the washroom ceiling. We told the staff and they didn’t bother switching our room. I don’t recommend this place
Stayed 3 nights in Mar 2025

6/10 Okay

Citlali

Traveled with partner
We arrived on March 14th and we weren't able to book our dinner because all the restaurants were full even if we paid all inclusive, we had to go outside and paid for dinner in another place. They should have a restaurant where you don't have to make a reservation for dinner, since it's always full.
Stayed 3 nights in Mar 2025

6/10 Okay

Jeny

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property was outdated. Food was not the best, fruit was fresh and delicious. Meats were chewy and mostly bland. Room was very much outdated, we couldn’t control the temperature inside and it was super cold at night. We plan to visit Cancun again. Just try another resort!
Stayed 4 nights in Mar 2025

8/10 Good

Trevor

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Heather elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views! Great service!
Stayed 7 nights in Mar 2025

10/10 Excellent

Darrell

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities
I had a good stay at Krystal Cancun everybody was so nice and attentive. The hotel itself is old but they do try their best to keep it clean. There is an issue with one of the elevators at times it gets stuck if more than 6 people ride on it which can sometimes be inconvenient to just have one working. Also the bad experience of getting stuck in the elevator can be overwhelming. But overall I would stay again because it is very convenient and close to other clubs, restaurants, shopping mall, pharmacy, ferry. The food was good compare to other resorts plus the hotel is affordable. I would definitely stay again.
Stayed 5 nights in Mar 2025

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I stayed at this hotel for 5 days and I and we loved it and highly recommend for any buddy !
Stayed 5 nights in Mar 2025

6/10 Okay

Fiona

Liked: Cleanliness, property conditions & facilities
Was ok
Stayed 5 nights in Mar 2025