Krystal Cancun All Inclusive

4.0 star property
4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

View from room
Sauna, hot tub, aromatherapy, body scrubs, facials, 2 treatment rooms
Lobby
Outdoor banquet area
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬

Room options

Standard Double Room, 2 Double Beds, City View

7.0 out of 10
Good
(35 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(37 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Luxury Double Room, 1 King Bed, Ocean View

  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Studio, 1 King Bed with Sofa bed, Sea View

  • Partial ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Krystal Club with Balcony Ocean View, King Bed

7.2 out of 10
Good
(18 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room, 1 King Bed, City View

8.2 out of 10
Very good
(41 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • Sleeps 4
  • Free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • Sleeps 2
  • Free WiFi

Standard Room, 1 King Bed, City View

  • Sleeps 2
  • Free WiFi

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About the neighborhood

Cancun

On the beach.At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Hotel Zone Beaches, both steps away. Also, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is within half a mile (1 km) and La Isla Shopping Mall is within 3 miles (5 km).

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 miles
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Mandala Beach Club - ‬7 min walk
  • ‪Mediterraneo - ‬3 min walk
  • ‪El Mercado - ‬3 min walk

About this property

Krystal Cancun All Inclusive

4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 3 buildings
  • 5 dining venues
  • 3 bars or lounges
  • Built in 1981
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

How close is Krystal Cancun All Inclusive to the airport?

Krystal Cancun All Inclusive is 14.8 mi (28-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Jun 5, 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Jun 21, 2026 start from $251, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Cancun All Inclusive have an airport shuttle?

Airport shuttle services are not available at Krystal Cancun All Inclusive.

How close is Krystal Cancun All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Krystal Cancun All Inclusive offer free breakfast?

Krystal Cancun All Inclusive does not offer free breakfast.

Is there a casino at Krystal Cancun All Inclusive?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (14-min drive) and Dubai Palace Casino (15-min drive) are nearby.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Krystal Cancun All Inclusive?

This hotel offers free self parking and valet parking.

Does Krystal Cancun All Inclusive have a pool?

Krystal Cancun All Inclusive features an outdoor pool and a children's pool.

Does Krystal Cancun All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like local and international cuisine, a poolside location, and ocean views.

Does Krystal Cancun All Inclusive have a spa?

This hotel has a spa, which features mani/pedis, aromatherapy, and massages.

How close is Krystal Cancun All Inclusive to downtown Cancun?

Krystal Cancun All Inclusive is 2.9 mi away from Avenida Kukulkan.

Krystal Cancun All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 562 out of 1351 reviews
Rating 8 - Good. 318 out of 1351 reviews
Rating 6 - Okay. 228 out of 1351 reviews
Rating 4 - Poor. 115 out of 1351 reviews
Rating 2 - Terrible. 128 out of 1351 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Irma

Liked: Cleanliness, staff & service, amenities
Staff and amenities were great
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Hailey Marie

Rooms were clean, staff were great, res
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

jaime

Liked: Cleanliness, amenities, property conditions & facilities
The check in was great, and the staff.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Yugita

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort and staffs!
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Edwin

The location is one of the best
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Thalia De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff was mostly friendly and always tried to make your stay the best
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was breathtaking and clean rooms
Stayed 1 night in Jan 2026
Verified

8/10 Good

Raymond G

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are a little dated, staff was friendly and helpful and the food was better than average.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved it! Great location for the beach, customer service is very friendly and the food was delicious
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities
Amazing stay! Great atmosphere, food and drinks 🎉
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, amenities, property conditions & facilities
Great experience!! Had a great time and the best service
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
I honestly had a great time in the hotel
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Tremendous staff, welcoming atmosphere, drinks always cold.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent beach!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay,
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Antonio Gonzalez

Liked: Cleanliness, amenities, property conditions & facilities
Great value for the money
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Fikret Husein

Liked: Cleanliness
Very nice upgraded room. Had ocean view and it was great b
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Darrell

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and beach
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Vladimir I.

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. I also liked Aqua Marina restaurant because of variety and a good quality of food. The beach is wonderful.
Stayed 10 nights in Jan 2026
Verified

8/10 Good

Pratima

Liked: Cleanliness, amenities, property conditions & facilities
Had great time at Krystal Cancun. The only thing is it didnot have much activities for kids. Wish they had kids night show, magic show etc for kids fun
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Maria Belen

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, fresh towels everyday
Stayed 4 nights in Jan 2026
Verified

8/10 Good

chinmay

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and very friendly staff
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Brandy

Liked: Cleanliness, amenities, property conditions & facilities
The first room that was assigned i wasnt happy with, but they were very helpful and moved us to a different room which made us happier. Staff is always greeting us and we enjoyed our stay.
Stayed 5 nights in Feb 2026