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Krystal Cancun All Inclusive

4.0 star property
4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

View from room
3 bars/lounges, swim-up bar, poolside bar
Cafe
View from room
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds, City View

  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout drapes, iron/ironing board

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(35 reviews)
  • Ocean view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout drapes, iron/ironing board

Luxury Double Room, 1 King Bed, Ocean View

  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout drapes, iron/ironing board

Family Studio, 1 King Bed with Sofa bed, Sea View

  • Partial ocean view
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • Ocean view
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, King Bed

7.2 out of 10
Good
(18 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(37 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

On the beach.At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Hotel Zone Beaches, both steps away. UltraMar Ferry Terminal and Cancun Convention Center are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Plaza Caracol Mall - 9 min walk - 0.5 miles
  • Forum Beach - 9 min walk - 0.5 miles
  • Caracol Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Vips - ‬4 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Tradewinds - ‬2 min walk

About this property

Krystal Cancun All Inclusive

4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1981
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

4 outdoor pools, pool umbrellas, sun loungers
Krystal Grand Cancun All Inclusive
  • Pool
  • All inclusive
  • Spa
  • Kids pool
3.7 out of 5, Good, 1,005 reviews
$323 nightly
The price is $405
Feb 6 - Feb 7
Total with taxes and fees
Krystal Grand Cancun All Inclusive

Property amenities

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 005-007-000112/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

How close is Krystal Cancun All Inclusive to the airport?

Krystal Cancun All Inclusive is 14.8 mi (28-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Feb 5, 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Mar 8, 2026 start from $321.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Cancun All Inclusive have an airport shuttle?

Airport shuttle services are not available at Krystal Cancun All Inclusive.

How close is Krystal Cancun All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Krystal Cancun All Inclusive offer free breakfast?

Krystal Cancun All Inclusive does not offer free breakfast.

Is there a casino at Krystal Cancun All Inclusive?

No, there is no casino at this hotel, but PlayCity Casino (13-min drive) and Royal Yak Casino and Sports Book (14-min drive) are nearby.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Krystal Cancun All Inclusive?

This hotel offers free self parking and valet parking.

Does Krystal Cancun All Inclusive have a pool?

Krystal Cancun All Inclusive features an outdoor pool and a children's pool.

Does Krystal Cancun All Inclusive have a restaurant?

There are 4 onsite restaurants, offering options like local and international cuisine, a poolside location, and ocean views.

Does Krystal Cancun All Inclusive have a spa?

This hotel has a spa, which features facials, aromatherapy, and massages.

How close is Krystal Cancun All Inclusive to downtown Cancun?

Krystal Cancun All Inclusive is 2.9 mi away from Avenida Kukulkan.

Krystal Cancun All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 497 out of 1256 reviews
Rating 8 - Good. 302 out of 1256 reviews
Rating 6 - Okay. 213 out of 1256 reviews
Rating 4 - Poor. 114 out of 1256 reviews
Rating 2 - Terrible. 130 out of 1256 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Give it 3/5 because front desk had poor service my experience. We needed towels, i attempted yo call front desk no one answered, i had to walk down front desk only to be met with that department was on lunch. You would think as busy as this hotel is they have staff to alternate. Also we needed to sign up for excursions only to be diverted to sign up for hotel agents we didnt need or ask for . The sale man Alberto was very pushy, forcing us to sign up even after we voice we only wanted excursions he kept pushing. Sounds like a person who need more training in sales otherwise fired
Stayed 5 nights in Jan 2026

6/10 Okay

Mark

Traveled with group, Traveled with family
Hotel was what we expected for the price point. Check in and check out were smooth and we had no issues. We didn't have anyone try to pressure us about buying a Timeshare. Room was decent. We had hot water, and the A/C worked great! Food was fine... What you expect with buffets at AI. If you can't find something to eat, the issue is probably not the resort. We were able to make reservations at all 3 restaurants and we had a group of 7! Food was good at all 3. The beach is one of the nicest you will ever see! And they have a break wall so it stays pretty calm. I only have one big complaint and that is there is absolutely NO entertainment or anything to do. They had Karaoke one night but the other nights that showed on the calendar did not happen (Music trivia, Bingo, etc...) They close all outside bars at 6pm so the only thing open is the lobby bar. And that closes at 11pm. The lobby bar ran out of many things while we were there which I found odd since it is the ONLY bar, so you would think they would make sure it is fully stocked. This hotel is right on an entertainment strip where there are a ton of bars, shopping and night clubs. But those are not included so it would be nice to have things to do at the resort. If you are looking to relax and be on a beautiful beach/ocean, this is a decent resort. If you are looking to party and have some things to do, look elsewhere.
Stayed 5 nights in Jan 2026

2/10 Terrible

Sylvia

Disliked: Cleanliness, amenities, property conditions & facilities
It was a horrible so called resort.
Stayed 4 nights in Dec 2025

6/10 Okay

jerly

Traveled with family and small children
Room condition needs to improve. The building is old and look like grandma’s. There wasn’t too much entertainment . The pools are great and clean . They keep it clean it’s just need renovation. Night life is next to nothing. Otherwise it was okay.
Food is average
Stayed 4 nights in Dec 2025

8/10 Good

Othniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
location location location. Nice views, on the beach anf plenty of pool space. Only issue is that the nicer items on the menus required an additional payment. But outside of that, view, location, food and drinks were in point
Stayed 2 nights in Dec 2025

4/10 Poor

Gaston Gerard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The good: the view anf the ocean! As all hotels on the zone have great beach and views. The food was good, not great not terrible. The resort itself is clean, and staff are friendly (like most hotels), great wifi.. The bad: no dining, food or drink options past 10:45! All bars close at 6pm and the lobby bar closes at 10:45. We have been to many resorts and have never ever experienced this. The mini fridge is not stocked with alcohol either. They say the reason for the 10:45 closure and no stocking of alcohol is because they are a "family resort"!?? Every resort ive been to is a family resort?? They say to order room service ,but its 5$US everytime, and its maximum 2 beers at a time! They also have zero entertainment on site. No shows, no music ,no live entertainment. So if you want a very boring resort, this would be it. To top it off, they want eveyone in bed by 10:45, but their next door neighbors (mandalay beach resort and coco bongo) blasts music on the beach until 5am. So for them to want everyone in bed early and not be able to actually go to bed cause the music is so loud, makes it very confusing . If you do book here ,do yourself a favour and book the tower farthest from the coco bongo
Stayed 7 nights in Oct 2025

6/10 Okay

Delia

Traveled with family
Liked: Cleanliness
Disliked: Amenities
We got there and the Concierge had no clue about the reservations..staff was not the friendliest i had never had this experience anywhere else...they only had one elevator working and never got fixed...and the one working only fit 6 people...i will definately not go back...food was ok🙂
Stayed 5 nights in Oct 2025

10/10 Excellent

wendi baez

Traveled with partner
Good service
Stayed 4 nights in Oct 2025

8/10 Good

Kemar, Alliston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, just hoping for more theme activities at night. I would give my over all experience 4/5.
Stayed 5 nights in Oct 2025

8/10 Good

Arasely

Liked: Staff & service
Stayed 7 nights in Oct 2025

8/10 Good

SHYANNE DAKOTA

Stayed 7 nights in Oct 2025

8/10 Good

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The housekeeping did a great job we stayed in room number 1531. Our room was always clean. Kudos to the housekeeping. The dining staff are very kind and the barista’s were really good. Our only problem was the noise the banging music from mandala beach club it was so loud and couldn’t sleep. It was terrible. That’s the only problem we encountered.
Stayed 6 nights in Oct 2025

8/10 Good

Jose

Stayed 6 nights in Oct 2025

10/10 Excellent

xavier

Liked: Staff & service
It has the best beach in Cancun. The rooms and furniture are very old but go with price.
Stayed 1 night in Oct 2025

8/10 Good

Carlos A., JACKSON HGTS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic beach view and the staff was very friendly.
Stayed 4 nights in Oct 2025

10/10 Excellent

Amparo, Long Beach

Traveled with family
Liked: Amenities, property conditions & facilities
Everything
Stayed 4 nights in Aug 2025

10/10 Excellent

Tamara

Stayed 4 nights in Oct 2025

8/10 Good

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Tesfalem

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was so good
Stayed 2 nights in Oct 2025

8/10 Good

Pedro Luis Garza

Stayed 5 nights in Aug 2025

10/10 Excellent

Wilma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room excellent housekeeping very polite all over the staff’s of kyrstal cancun are very polite and helpful for each and every guest’s. The best hotel staff we ever incounter. Highly recommend to all our family’s and friends in Vancouver Canada. differently looking forward on coming back to Krystal Cancun Mexico
Stayed 4 nights in Sep 2025

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great wonderfull we Will be back thanks
Stayed 3 nights in Jun 2025

4/10 Poor

Kajol

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Graciela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing of this Resort, we did not like that the bars around the pool they all close at 6 pm..... and if you wanted some alcoholic drink the only bar inside won't service you because you are wet, how do they expect us to be dry if we were in the pool!!!!! everything else excellent service staff are awesome. Just to many ridicules resort rules.
Stayed 6 nights in Sep 2025

10/10 Excellent

Ana Maria

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to every attraction in Zona hotelera.
Stayed 4 nights in Sep 2025