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Krystal Cancun All Inclusive

4.0 star property
4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

4 restaurants, breakfast, lunch served; local and international cuisine
View from room
Lobby
4 restaurants, breakfast, lunch served; local and international cuisine
Outdoor pool, pool umbrellas, sun loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Room service

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, Cancun Convention Center
    ‪5 min walk‬
  • Place, Hotel Zone Beaches
    ‪14 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.6 out of 10
Excellent
(9 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout drapes, iron/ironing board

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(34 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout drapes, iron/ironing board

Luxury Double Room, 1 King Bed, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout drapes, iron/ironing board

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 431 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, King Bed

7.0 out of 10
Good
(17 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(34 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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Total with taxes and fees
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About the neighborhood

Cancun

On the beach.At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Cancun Convention Center, both within a 5-minute walk. Forum By The Sea Mall and Forum Beach are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • Cancun Convention Center - 5 min walk - 0.3 miles
  • Forum Beach - 6 min walk - 0.4 miles
  • Chac Mool Beach - 14 min walk - 0.8 miles
  • Hotel Zone Beaches - 14 min drive - 2.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Vips - ‬2 min walk
  • ‪Coral Café - ‬2 min walk
  • ‪Mediterraneo - ‬1 min walk

About this property

Krystal Cancun All Inclusive

4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1981
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Exterior
Krystal Grand Cancun All Inclusive
  • Pool
  • All inclusive
  • Spa
  • Kids pool
3.7 out of 5, Good, 1,001 reviews
$242 nightly
The price is $299
Dec 14 - Dec 15
Total with taxes and fees
Krystal Grand Cancun All Inclusive

Property amenities

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

How close is Krystal Cancun All Inclusive to the airport?

Krystal Cancun All Inclusive is 14.7 mi (24-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Nov 14, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Nov 16, 2025 start from $281.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Cancun All Inclusive have an airport shuttle?

Airport shuttle services are not available at Krystal Cancun All Inclusive.

How close is Krystal Cancun All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Krystal Cancun All Inclusive offer free breakfast?

Krystal Cancun All Inclusive does not offer free breakfast.

Is there a casino at Krystal Cancun All Inclusive?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (11-min drive) and Dubai Palace Casino (13-min drive) are nearby.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Krystal Cancun All Inclusive?

This hotel offers free self parking and valet parking.

Does Krystal Cancun All Inclusive have a pool?

Krystal Cancun All Inclusive features an outdoor pool and a children's pool.

Does Krystal Cancun All Inclusive have a restaurant?

There are 4 onsite restaurants, offering options like local and international cuisine, a poolside location, and ocean views.

Does Krystal Cancun All Inclusive have a spa?

This hotel has a spa, which features aromatherapy, facials, and massages.

How close is Krystal Cancun All Inclusive to downtown Cancun?

Krystal Cancun All Inclusive is 2.9 mi away from Avenida Kukulkan.

Krystal Cancun All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 464 out of 1192 reviews
Rating 8 - Good. 292 out of 1192 reviews
Rating 6 - Okay. 206 out of 1192 reviews
Rating 4 - Poor. 105 out of 1192 reviews
Rating 2 - Terrible. 125 out of 1192 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Carlos A., JACKSON HGTS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic beach view and the staff was very friendly.
Stayed 4 nights in Oct 2025

10/10 Excellent

Tamara

Stayed 4 nights in Oct 2025

10/10 Excellent

Martin

Stayed 2 nights in Aug 2025

6/10 Okay

Julissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was great, bed was good. We stayed for a week, but we weren’t able to get a reservation in one of the restaurants because was busy all the time, please note that you can only get a restaurant reservation the day that you want to go to the restaurant, which makes it even more difficult. In the last three days of our stay, we weren’t able to take a hot shower, we called the receptionist and they said that the hotel had an internal problem, they didn’t offer a solution or let us know when the problem was going to be fixed. Last day of our stay no electricity, therefore no AC. Very sad because I was expecting a great stay.
Stayed 6 nights in Jul 2025

6/10 Okay

Rachelina

Traveled with family
Liked: Amenities
It was nice being right by the beach which was relaxing. They have a nice pool but we were at the beach mostly. The Bali beds at the beach you have to buy a bottle and spend a certain amount of money for you to be able to rent it for the day. The food or desserts weren’t the best in the buffet not the restaurants. The buffet should have more options for breakfast. Not worth all inclusive for drinks as you’re mostly drinking mixer not really any alcohol in the drinks. We found a roach in our room our first morning. I was given VIP status but was never informed about it nor any of the perks until the last day when they left a card on our table. Someone woke us up early to go down to get a gift they had. Once I spoke to them, the gift was only if we go to a meeting and have them talk to us about the perks on becoming a rewards members and a tour but only in the mornings for a couple hours. Reminded me of what they do to get you to do a timeshare. The beds are very hard in the rooms and not comfortable at all. On our first 2 days after housekeeping came we had to call for towels because they weren’t replaced. Needless to say I wouldn’t stay here again. Location was convenient but not worth returning.
Stayed 4 nights in Aug 2025

6/10 Okay

Monique

Liked: Cleanliness, staff & service
The food was sour and
Stayed 4 nights in Aug 2025

10/10 Excellent

Monica Ivette

Liked: Cleanliness, staff & service
Todos demasiado amables, el personal si que se pasaba de amable, las instalaciones buenas y todo accesible solo hubo dos cositas. La primera que en el restaurante con vista a la alberca los pajaros atacaban todo el buffete, se robaban la fruta, los panes, picotaban todo y no hacia nada nadie. La playa pues muy publica demaciada gente haciendo picnic ahi, como esta al lado una subida para la calle pues, demaciadas personas. Los bares cierran muy temprano. Es un reborujo para saber donde puedes comer por los horarios. Pero en general fue una muy buena estancia, si lo recomiendo.
Stayed 5 nights in Aug 2025

4/10 Poor

JOSE RAUL carrillo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the check in we had a terrible surprise that we had to pay them additional $362 usd The worst part was that The room was full of mosquitos or bed bugs we had marks all over our body, never again
Stayed 7 nights in Aug 2025

8/10 Good

Dewan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay
Stayed 5 nights in Aug 2025

2/10 Terrible

Irfan

Disliked: Staff & service, property conditions & facilities
This is our 2 time we booked through Expedia for the same hotel This time the experience was bad staff not helpful rooms ac and cold water not working extra charges for changing bedsheets Volley ball court was busy and people keep continuing the game no management to handle it
Stayed 5 nights in Aug 2025

8/10 Good

Jose

Liked: Cleanliness
Stayed 7 nights in Aug 2025

10/10 Excellent

yehuda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 2 nights in Aug 2025

2/10 Terrible

Vicente

Disliked: Staff & service, property conditions & facilities
The worst experience since I make hotel reservations through Expedia. This place does not look nothing like the pictures 😡
Stayed 3 nights in Aug 2025

10/10 Excellent

Alejandra Mariela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno precio calidad
Stayed 4 nights in Aug 2025

2/10 Terrible

Timothy Shawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Juan Manuel, Inglewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be more careful with very important things such as the operation of the elevators
Stayed 5 nights in Jul 2025

6/10 Okay

Dantrial Gilbreath Miasha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The location of the hotel was excellent. The food was just ok for an all inclusive hotel. The room service was on the slow side for everything.
Stayed 3 nights in Jul 2025

4/10 Poor

Sandy, Ravenwood

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have visited Krystal twice before and truly loved the experience . We love getting in the ocean and this is the best in Cancun. As much as we love this beach, we will not return to Krystal. Several miscommunications were frustrating. The towel sergeant was frustrating when he couldn’t find our room number on his list and did t want to give us towels. The food was not good-no flavor at all. I’m not hard to please but when I am spending money for a vacation I want to enjoy the experience. Maybe we will try Krystal Grand…
Stayed 4 nights in Jul 2025

2/10 Terrible

Merlu Asucena

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like that you have to make reservations to eat an all inclusive resort, plus to be an all inclusive. They don’t provide alcohol after 11 or nowhere to have dinner after those hours. Even to play at the pool tables. There’s not allowed after 11 PM.
Stayed 5 nights in Jul 2025

10/10 Excellent

octavio

Stayed 3 nights in Jul 2025

10/10 Excellent

Fikret

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and great food!
Stayed 9 nights in Jul 2025

6/10 Okay

Ernesto

Ami acotación no le funcionaba el A/C bien lo reporte pero no lo revisaron Y en los restaurantes de desayuno no está bueno 5 días desayunando lo mismo
Stayed 4 nights in Jul 2025

4/10 Poor

Carlos

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff ignored us at check in, without saying anything, just talking between them. July 29th no electricity at hotel for at least 7 hours... Couldn't charge my laptop and obviously no AC anywhere no explanation from the staff or any advice.. check out was horrible... Waited 45 mins. In line to checkout. Staff is extremely slow. Waiters at the buffet aren't enough or just don't show up, it's extremely hard to get a drink. Good remarks: location, clean hotel, sandy beach, food is good., pools are above average.
Stayed 1 night in Jul 2025

8/10 Good

Juan Carlos

Traveled with family
Food more variety.
Stayed 5 nights in Jul 2025

10/10 Excellent

Nereyda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025