For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Very clean and COVID aware. I traveled with my 13 year old son, I have had the COVID vaccines but he has not. I was a little worried before my arrival
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More
Within a 10-minute walk of this Zona Hotelera property, you'll find El Rey Ruins and Delfines Beach. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).
All-inclusive
A marina, 7 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.
Balconies, LED TVs
The 306 guestrooms have LED TVs with cable channels and offer balconies and 24-hour room service. Other amenities include minibars (stocked with some free items), coffee/tea makers, and free bottled water.
GR Solaris Cancun & Spa - All Inclusive ratings based on 107 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for GR Solaris Cancun & Spa - All Inclusive
Everyone (57)Couples (14)Family (31)
4 out of 5
Very clean and COVID aware. I traveled with my 13 year old son, I have had the COVID vaccines but he has not. I was a little worried before my arrival but after a day on the property I felt very at ease.
Posted by a verified traveler on Mar 21, 2021
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Comment from Hotel Management
Mar 22, 2021
by Itzel Cruz
We appreciate you sharing the experience of your most recent visit, for us your comments are very important
2 out of 5
No regresaría a ese lugar. El hotel está pasado de moda y está pensado para parejas sin niños. No es un buen lugar para familias.
Lo bueno:
El personal es muy dedicado y atento. Con excepción de los concierges, los empleados hacen lo mejor que pueden. Los concierges hacen un pésimo trabajo: informan mal (o no informan), solo intentan enganchar nuevos miembros al club de resorts y no son consistentes con lo que prometen (ofrecieron regalar diamantes, tequila, etc). Parecen charlatanes y son poco serios.
Lo malo:
El edificio está pasado de moda. Las instalaciones son antiguas. Todo tiene una estética de hace 20 años atrás y no han renovado la ropa de cama. Es un hotel de 3 estrellas.
La comida es poco atractiva. Está reseca y es poco variada. Es un problema de la administración, no de los empleados.
Lo peor:
Esta cadena tiene 3 hoteles en la misma zona. El primer día nos prometieron poder acceder a las instalaciones de los otros hoteles y nosotros nos entusiasmamos con el parque de agua infantil. Cuando quisimos llevar a nuestra hija a los juegos de agua, nos dijeron que teníamos que tomar una presentación del otro hotel. Se trata de dos hoteles de mucho mejor categoría que el GR Solaris.
Fuimos, dejamos a la niña en el club infantil, junto al parque de agua, y nos llevaron a una visita guiada de más de dos horas para vendernos la membresía del club. Fue horrible porque en varias ocasiones dijimos que no queríamos comprar la membresía y no nos dejaban ir.
Posted by a verified traveler on Mar 14, 2021
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Comment from Hotel Management
Mar 16, 2021
by Hoteles Solaris de México
Estimado huésped,
Lamentamos su percepción respecto a nuestras instalaciones, agradecemos todos sus comentarios estos son una excelente herramienta para identificar nuestras áreas de oportunidad, en cuanto al servicio de nuestro personal de membresías Solaris le ofrecemos una disculpa si no cubrió sus expectativas, pasaremos sus comentarios al jefe de área en busca de mejoras.
Saludos cordiales.
4 out of 5
Posted by a verified traveler on Jan 29, 2021
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Comment from Hotel Management
Feb 10, 2021
by Hoteles Solaris de México
Dear guest,
We are very grateful that you have chosen us to enjoy your most recent vacation.
We hope you can return to GR Solaris soon to pamper you once more.
Sincerely
2 out of 5
Resort was nice and the Pools and Ocean were excellent. Room was nice as well. Valet and Bag Handlers were very helpful.
Dislikes: Front Desk staff member was very cold and sent us to a room that was less than what we paid for. Bag Handler called front desk and had this corrected immediately (Bag Guys were GREAT!) Jacuzzi Tub had two lights that lit everything up and couldn't be turned off and Jacuzzi in room was on porch outside so unless you wanted EVERYONE seeing a romantic moment in your Porch Heart shaped Jacuzzi ... you had no other option.
Had card recoded at front desk to new room and ask for a mask and the first one they gave us had no strings to cover your ears and when I said something they gave me a second one with a broken string. Stopped at the Hotel Store to get a mask since the front dEsk was NO HELP and they want $8 for a mask.
We were told restaurants closed at 10 pm but at 9:20 the Restaurant very coldly said they were closing and to make reservations for tomorrow...although the place had at least 20 guest still at their table and amply waiters to take two more guest order. Left VERY disappointed and went to Buffett were at 10pm PROMPTLY ALL the food was pulled from the countertops. Breakfast was much different as the waiters informed us # times the Buffett was about to close.
Bar in main lobby had VERY LOUD CROUD that the noise radiated throughout the Lobby.
Nice Resort but for the the price and the rude and discourteous staff we will NOT return
Posted by a verified traveler on Dec 30, 2020
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Comment from Hotel Management
Jan 3, 2021
by Itzel Cruz
We really appreciate the time you took to write this detailed review, your comments are a very important tool in knowing what we need to improve.
We will work in our areas of opportunity, always looking to be better every day.
Best regards.
1 out of 5
Posted by a verified traveler on Dec 8, 2020
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Comment from Hotel Management
Dec 8, 2020
by Hoteles Solaris de México.
Estimado huésped:
Nos encantaría saber que mejoras encontró en su estancia para poder aplicarlas.
De igual forma le agradecemos que nos deje su puntuación, seguiremos trabajando duro.
Saludos cordiales.
5 out of 5
Excellent service good food clean beautiful place
Posted by Nivia, from Tampa fl on Nov 29, 2020
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Comment from Hotel Management
Nov 29, 2020
by Itzel Cruz
hank you for sharing your comments with us regarding your recent stay. It's fantastic reading how much you enjoyed the facilities and the service from all of our staff
5 out of 5
We upgraded to a panoramic view room. Fantastic views. Everyone on the staff was very friendly, super nice. No problems. At all. We come here every year and love it.
Posted by Glen, from Washington State on Sep 25, 2020
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Comment from Hotel Management
Sep 25, 2020
by Hoteles Solaris de México.
We want to thank you for taking your time to write your comments, the feedback of our guest is very important for us.
Best Regards.
4 out of 5
The property in general was great, it just needs a general renovation to hit the fine details. To be clear, those fine details did not cause me
Posted by a verified traveler on Jun 25, 2020
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Comment from Hotel Management
Jul 7, 2020
by Hoteles Solaris de México.
Dear Traveler,
Thank you for the suggestion, we appreciate hearing what our guests enjoy during their stay and what we could change in the future. We hope you stay with us again during your next trip to Cancún.
Sincerely yours.
3 out of 5
Posted by a verified traveler on Jun 22, 2020
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Comment from Hotel Management
Jul 7, 2020
by Hoteles Solaris de Mexico.
Dear traveler,
Thank you for taking the time to share your comments on Expedia.
Best regards,
Hoteles Solaris de México.
4 out of 5
Posted by a verified traveler on Mar 17, 2020
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Comment from Hotel Management
Mar 17, 2020
by Social Media Manager
Dear Traveler:
Thanks for taking the time to share your 4-star rating. We hope you've enjoyed your stay with us. We hope you stay with us again.
Best regards,
Hoteles Solaris de México.
*T
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment All non-motorized water sports are included.
Water activities
Kayaking
Land activities
Climbing wall
Fitness facilities
Kids club
Lessons/classes/games
Aerobics
Cooking
Dancing
Water fitness
Yoga
Entertainment
Onsite entertainment and activities
Onsite live performances
Theme parties
Not included
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Snorkeling gear
Premium food items
Premium and/or non-domestic beverages
Childcare
Offsite tours
Transportation to offsite activities
Kayaking included
Taxes included
24-hour room service
A la carte dining included
Airport transfers not included
Premium/imported non-alcoholic beverages not included
Fitness facilities included
Premium food items not included
xWireless Internet access not included
Water fitness classes/lessons included
Laundry/dry cleaning services not included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
All available beverages included
Climbing wall included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Yoga classes/lessons included
Aerobics classes/lessons included
Snorkeling not included
Dancing classes/lessons included
Onsite entertainment and activities included
Gratuities included
Cooking classes/lessons included
Kids club included
All meals included
Surcharge for premium or imported alcoholic beverages
Minibar (all beverages included)
All non-motorized water sports included
Onsite live performances included
Theme parties included
Property Features
GR Solaris Cancun & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to GR Solaris Cancun & Spa - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Cancun property.
1 building
306 guestrooms or units
7 levels
7 dining venues
3 bars or lounges
Bar by the pool
Swim-up bar
Coffee shop
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 3
Children's pool
Supervised childcare/activities (free)
Free WiFi
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Free cribs/infant beds
Internet
Available in some public areas:
Free WiFi
Parking
Free valet parking
, Limited onsite parking
Transport
Airport: Cancun Intl. Airport (CUN) (13.3 km / 8.3 mi)
Property shuttles: Airport shuttle
Parking: Free valet parking
Room Amenities
GR Solaris Cancun & Spa - All Inclusive offers 306 accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony
Stocked minibar (select free items)
In-room dining (24 hours)
LED television
Cable channels
Coffee maker
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Cafe Solaris - Overlooking the pool and garden, this restaurant serves breakfast only. A children's menu is available.
Marco Polo - Overlooking the pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.
Rosmarinus - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch only. A children's menu is available. Open daily.
Cinque Terre Pizza - Overlooking the ocean and pool, this bistro specializes in pizza and serves lunch only. Open daily.
Deli - This delicatessen is located by the pool and specializes in international cuisine. Open daily.
24-hour room service is available.
Nearby Activities
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a steam room.
The recreational activities listed below are available either on site or nearby; fees may apply.
Water skiing nearby
Golfing nearby
Snorkeling nearby
Parasailing nearby
Beach volleyball on site
Kayaking on site
Yoga classes/instruction on site
Pilates classes on site
Playground on site
Beach yoga on site
Boat tours nearby
Fitness classes on site
Personal motorized watercraft on site
Sailing nearby
Scuba diving nearby
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including reflexology.
Deep tissue massage
Swedish massage
Reflexology
Massages on beach
Sports massage
Manicures and pedicures
Body treatments
Facial treatments
Body scrubs
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible path of travel
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 11:30 PM
Minimum check-in age is: 18
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property does not allow early check-in.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The hotel advises that room view requests made during booking are subject to availability at check-in.
All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is available
Cash or credit card deposit required
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Mobile key entry is not available
Debit cards not accepted
Gloves are available to guests
Food service has been amended for enhanced safety
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
Number of children who can stay free - 2
Gap period enforced between guest stays - 24 hours
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 26.89 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
Hotel Names
GR Cancun
GR Solaris
GR Solaris All Inclusive
GR Solaris All Inclusive Cancun
GR Solaris Cancun
GR Solaris Cancun All Inclusive
Solaris Cancun All Inclusive
Solaris Cancun GR
Solaris GR
Solaris GR Cancun
Gr Solaris Cancun & Spa
Gr Solaris Cancun Hotel Cancun
Gr Solaris Cancun Mexico
Gr Solaris Hotel Cancun
Grand Royal Solaris Cancun
Grand Solaris Cancun
Solaris Cancun
GR Solaris All Inclusive All-inclusive property
GR Solaris Cancun Spa All Inclusive
GR Solaris Cancun & Spa - All Inclusive Cancun
GR Solaris Cancun & Spa - All Inclusive All-inclusive property
You should know
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions
There are 7 onsite restaurants, offering options like international cuisine, pool views, and a poolside location.
This property offers free valet parking.
GR Solaris Cancun & Spa - All Inclusive is 8.3 mi (13-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
GR Solaris Cancun & Spa - All Inclusive features 3 outdoor pools and a children's pool.
This property is on the beach. Don't forget your sunscreen!
This property doesn't have a spa, but it does offer facials, deep-tissue massages, and mani/pedis.
GR Solaris Cancun & Spa - All Inclusive does not offer free breakfast.
Check-in is from 3:00 PM - 11:30 PM.
GR Solaris Cancun & Spa - All Inclusive offers an airport shuttle.
No, there is no casino at this property, but PlayCity Casino (20-min drive) and Dubai Palace Casino (20-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
