4.1 out of 5

"My wife and I traveled from Boston to Cancun and stayed at the GR Solaris Cancun & Spa Resort for our 25th anniversary. We spent a week there and I m ... " More

By a verified traveler on Tue 10 Jul 2018

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Hotel Description

4-star beachfront resort near Delfines Beach

Beachside getaway

Within a 10-minute walk of this Hotel Zone resort, you'll find Delfines Beach and El Rey Ruins. Maya Cancun Museum and Ballenas Beach are also within 3 miles (5 km).

All-inclusive

A marina, 7 restaurants, and 2 outdoor pools are all featured at this all-inclusive resort. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, balconies

The 306 guestrooms have LED TVs with cable channels and offer free WiFi and balconies. Other amenities include 24-hour room service, minibars (stocked with some free items), and coffee/tea makers.

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$227 per night

Deluxe Room, Beachfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Panoramic Double Ocean View Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Jetted Tub, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 2 Max

GR Solaris Cancun & Spa - All Inclusive ratings based on 457 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for GR Solaris Cancun & Spa - All Inclusive

Everyone (113) Family (3)
5 out of 5
Nice hotel and staff is excellent, clean rooms, beach is rough red flags overall nice stay

Posted by , from Long Island , us on Nov 29, 2018

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Comment from Hotel Management

Nov 30, 2018 by Social Media Manager

Dear Jordy: Thanks for all your acknowledgments through this means and we all looking forward to see you soon for another great Solaris experience. Best regards from Cancun! Hoteles Solaris de México, ^P

4 out of 5
The staff was very helpful The food was average The shows were very enjoyable

Posted by , from Columbia Mo on Nov 20, 2018

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Comment from Hotel Management

Nov 22, 2018 by Social Media Manager

Dear Shari: We appreciate your acknowledgments and we look forward to receive you again to enhance your experience at GR Solaris. Warm regards from Cancun. Hoteles Solaris de México, ^P

3 out of 5
The hotel lobby and and pool facilities are amazing. Unfortunately the food was not edible. We literally starved the entire time we were there. Staff was amazing and nice. The beds are a little hard and the pillows are old and lumpy. Fortunately we weren’t in our room much. The drinks were fabulous and the bartenders were very kind.

Posted by , from Oklahoma on Nov 16, 2018

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Comment from Hotel Management

Nov 17, 2018 by Social Media Manager

Dear Cynthia: The menus are monitored regularly; also we enquire constantly our guest's desires and opinions to succeed a perfect menu in our buffets. In our restaurants every day we offer different themed menus. As well, we also have a snack by the pool and a pizza station. Also, we offer at least 2 dinner choices. We apologize they weren't of your taste. Nevertheless we appreciate your feedback regarding this subject therefore it will help us to improve in the future. Warm regards from Cancun. Hoteles Solaris de México, ^P

5 out of 5

Posted by on Oct 22, 2018

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Comment from Hotel Management

Oct 23, 2018 by Social Media Manager

Dear Traveler: We appreciate your 5 star-rating on Travelocity and we look forward to receive you again in a near future for another memorable Solaris experience. Best regards from Cancun! Hoteles Solaris de México, ^P

5 out of 5
Great hotel right on the beach, the pools were amazing, the hotel staff were very friendly and helpful, there was food and drinks all day, great nightly entertainment, pool activities everyday, it was a nice relaxing vacation, will go back again.

Posted by , from Hackensack,NJ on Sep 9, 2018

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Comment from Hotel Management

Sep 10, 2018 by Social Media Manager

Dear Nikki: We are so happy to read that you enjoyed your staying with us and that we achieved your standards. It would be great to receive you soon for another memorable Solaris experience. Best regards from Cancun! Hoteles Solaris de México, ^P

4 out of 5
Great Staff, not too happy with the policies of keys, towels. Bar lounge had a interesting smell, pool bar closes too early.

Posted by on Aug 26, 2018

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Comment from Hotel Management

Aug 27, 2018 by Social Media Manager

Dear Alejandrina: We appreciate your time by sharing your review on Travelocity and for the opportunity of having been your host in Cancun. It would be great to have the opportunity again to receive you and to enhance your experience with us. By last, concerning the the smell at the bar we have already informed to the department involved in order to be more careful on this matter. See you soon and best regards! Hoteles Solaris de México, ^P

4 out of 5
Great staff, clean resort. It could use some updating ( which i think they are doing a little). Beds are not very comfy. Food not great but we made it work (we didnt go hungry). Over all we would stay there again.

Posted by , from Texas on Aug 11, 2018

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Comment from Hotel Management

Aug 11, 2018 by Social Media Manager

Dear Leslie: Thanks for letting us know about acknowledgments and the areas of opportunity where we can improve for the benefit of our dear guests. Regarding the mattress inconvenience please try to consider that it depends on the different preference each person has; however, we offer a pillow top to every guest who feels uncomfortable with the bed and we apologize for not informing you about this amenity. By last, we hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel. Warm regards from Cancun Hoteles Solaris de México, ^P

2 out of 5
Food was not good. They need to let people go to their rooms when they check in especially if its late and they have children. 40 mins with the lady selling us timeshare and we just got to the hotel didnt even get to unpack and eat. The pool was dirty we told the staff waited 2 hours and we left to the room after we complained several times.

Posted by on Jul 16, 2018

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Comment from Hotel Management

Jul 19, 2018 by Social Media Manager

Dear Traveler: One of our main highlights of our Resorts is to offer an outstanding customer service and apparently we felt short; we have already informed all the departments involved to improve on this matter. Sincerely yours: Hoteles Solaris de México, ^P

5 out of 5
My wife and I traveled from Boston to Cancun and stayed at the GR Solaris Cancun & Spa Resort for our 25th anniversary. We spent a week there and I must say we had such a wonderful time. Everyone, from the airport bus pickup, to our stay at the hotel and back to the airport, was incredibly nice! Most importantly, we feel it’s important to recognize Francisco at the front desk, who was VERY professional, VERY accommodating, and VERY welcoming. Rodrigo was another person who greeted us as we walked into the hotel, he was an outstanding individual who took his time to explain the entire hotel, and its amenities, as well as the other 2 nearby properties owned by the Solaris chain and gave us a tour. The room cleaner, male, was just the nicest and polite person you could ever meet. The entertainment/poolside staff did a fantastic job as well! All-in-all, their staff was amazingly nice! Every day and night, there was a variety of good food, drinks, shows, etc. The place was clean and the areas outside were very safe as well. Including the streets and places we went to while driving to the excursions. We had a great experience and would have to honestly give this place 5 stars!

Posted by , from Boston on Jul 10, 2018

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Comment from Hotel Management

Jul 13, 2018 by Social Media Manager

Dear J: First of all, thanks so much for the opportunity of having been your host in Cancun and for your time by sharing a very detailed review through this means. On the other hand, it is an honor to know how much we succeed in exceeding your expectations with our outstanding service, activities and overall environment. Also allow us to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your every needs and we look forward to welcoming you in the near future to your paradisiacal getaway. Warm regards from Cancun. Hoteles Solaris de México, ^P

4 out of 5

Family trip

GR Solaris is a good place to vacation with family. I would like to see that the facilities are better taken care off. Public restrooms in the pool are not in great shape. Furniture in the common areas is outdated and does not feel clean. Staff could be more welcoming. What I liked the most was the entertainment team at the pool and the night shows!!! Excellent!!! Regarding Restaurant's servers, the resort needs more people like Jair Diaz. He really made our eating time the best ever. Jair has a very pleasant personality and he is attentive in every detail. In general, it was a nice place to vacation with the family.

Posted by , from GA on Jun 28, 2018

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Comment from Hotel Management

Jun 29, 2018 by Social Media Manager

Dear Loran: We are so happy to read your remarks regarding your experience with us. We appreciate it so much since we can improve for the benefit of our dear guests. Nevertheless we are pleased to know that you had an overall nice experience with us, thanks for your acknowledgments through this means and we all looking forward to see you soon for another memorable trip. Best regards from Cancun! Hoteles Solaris de México, ^P

About the GR Solaris Cancun & Spa - All Inclusive

Location Blvd. Kukulkan Km. 19.5, Lt 59-2, Cancun, QROO CP 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Windsurfing

Land activities
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Wireless Internet access not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Snorkeling gear not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

GR Solaris Cancun & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to GR Solaris Cancun & Spa - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers an outdoor tennis court, a health club, and a spa tub. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Cancun resort.

  • 1 building
  • 306 guestrooms or units
  • 7 levels
  • 7 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (13.3 km / 8.3 mi)
  • Parking: Free valet parking and self parking

Room Amenities

GR Solaris Cancun & Spa - All Inclusive offers 306 air-conditioned accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Cafe Solaris - Overlooking the pool and garden, this restaurant serves breakfast only. A children's menu is available. Open daily.

Marco Polo - Overlooking the pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Rosmarinus - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch only. A children's menu is available. Open daily.

Cinque Terre Pizza - Overlooking the ocean and pool, this bistro specializes in pizza and serves lunch only. Open daily.

Deli - This delicatessen is located by the pool and specializes in international cuisine. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor tennis court, a marina, and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Playground on site
  • Boat tours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.

Airport shuttle service is available during limited hours. Contact the property in advance to get details.

This property does not allow early check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Airport transportation is offered during limited hours. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee per child: MXN 336.00 (one-way), (from 7 to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • GR Cancun
  • GR Solaris
  • GR Solaris All Inclusive
  • GR Solaris All Inclusive Cancun
  • GR Solaris Cancun
  • GR Solaris Cancun All Inclusive
  • Solaris Cancun All Inclusive
  • Solaris Cancun GR
  • Solaris GR
  • Solaris GR Cancun
  • Gr Solaris Cancun & Spa
  • Gr Solaris Cancun Hotel Cancun
  • Gr Solaris Cancun Mexico
  • Gr Solaris Hotel Cancun
  • Grand Royal Solaris Cancun
  • Grand Solaris Cancun
  • Solaris Cancun

You should know

  • The total price shown includes a resort fee.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.