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4.4 out of 5

"Nice & clean property with multiple restaurants. " More

By a verified traveler on Fri 29 Jul 2022

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Hotel Description

4-star beachfront aparthotel near Delfines Beach

On the beach

Your stay at this Zona Hotelera aparthotel places you within 3 miles (5 km) of La Isla Shopping Mall and Delfines Beach. Marlin Beach and Luxury Avenue Shopping Mall are also within half a mile (1 km).

Poolside dining

This traditional aparthotel features a full-service spa, a marina, and 3 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, comfy beds

The 340 soundproofed apartments offer free WiFi and comfy beds. Other amenities include 24-hour room service, microwaves, and flat-screen TVs with satellite channels.

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$280* Per night/room Sep 10 - Sep 11

Deluxe Two Bedroom Master Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Suite, 2 Bedrooms, Beachfront

Bed Count 1 King Bed Maximum Occupancy 6 Max

Junior Double Room, Beachfront

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deluxe One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 Bedroom, Beachfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Royal Sands All Inclusive Resort & Spa ratings based on 61 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Royal Sands All Inclusive Resort & Spa

Everyone (19) Couples (13) Family (20)
5 out of 5
Nice & clean property with multiple restaurants.

Posted by on Jul 29, 2022

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2 out of 5
This resort is advertising more restaurants than what they actually have accommodations for. I especifically stay here because I wanted to eat at La hacienda Sisal and captain cove which I was never able to. This restaurants are only open from 5:30pm to 10pm as I was informed by the concierge. Several guess That I personally spoke with were not able to get a reservation either forcing us all to only eat at the one place for all meals which were repeative and very limited options. I one point I was told that the people that have time shares are first in line to get reservations at the restaurants and even they could not get any. Very disappointing for the amount the resort charges.

Posted by on Jul 12, 2022

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2 out of 5
Service was definitely lacking, took a long time to get drinks. The food in the buffet was sub-par. The other dining was definitely better. Had high hopes for this place since I heard great things. Not a lot going on at this resort

Posted by on Jun 10, 2022

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5 out of 5
Beautiful resort, clean and super nice staff

Posted by on Jun 4, 2022

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4 out of 5
Our last day at the resort was not the best one. Our refrigerator was not replenished. We called room service for cream and sugar, we never got them. Our reservation at the Los Conquistadores was not recorded. Victor of the restaurant attended to us after everybody was seated. He could have asked for help but he did not. People were looking at us funny. We were very embarrassed. We took and paid for Covid test but we were not given any paperwork to prove that we took the test. When asked at the connecting terminal for Covid test, we could not show them anything. We had a hard time looking for the location of the test. We found it and paid $64.00. We flagged down a terminal cart to take us to our gate and gave the driver a generous tip for the service. We almost missed our flight. Other than that isolated day, everything was fine. We like our room, the house keeping and the food. We are now a member and will come back at earliest opportunity.

Posted by on Jun 3, 2022

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5 out of 5
Excellent restaurants.

Posted by , from Rochester on Apr 30, 2022

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5 out of 5
Great place to stay

Posted by on Apr 9, 2022

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1 out of 5
They arranged for us an excursion and then when we arrived at the activity, they charged us for the activity and then when leaving they charged us again for the same excursion. It should not be called an All-inclusive, because many, many things include a sur charge. And more....

Posted by on Mar 28, 2022

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5 out of 5

Posted by on Mar 9, 2022

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5 out of 5

Posted by on Feb 26, 2022

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About the The Royal Sands All Inclusive Resort & Spa

Location Blvd. Kukulcan, Km. 13.5, No. 32, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at The Royal Sands All Inclusive Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All meals and snacks included
  • 24-hour room service
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Snorkeling

Land activities
  • Bicycling
  • Tennis
  • Tennis lessons

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to offsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Access to offsite nightclubs included
  • Taxes included
  • 24-hour room service
  • Tennis included
  • Water fitness classes/lessons included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Windsurfing not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Tennis lessons included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Some rates at The Royal Sands All Inclusive Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Royal Sands All Inclusive Resort & Spa you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a bar/lounge, and a beach bar. WiFi is free in public spaces. This beach aparthotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Smoking is allowed in designated areas at this 4-star Cancun aparthotel.

  • 340 guestrooms or units
  • 9 levels
  • 15 buildings
  • 3 dining venues
  • 2 bars by the pool
  • Built in 2000
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free long-term parking

Transport

  • Property shuttles: Free area shuttle
  • Parking: Free extended parking

Room Amenities

The Royal Sands All Inclusive Resort & Spa offers 340 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

La Veranda - Overlooking the ocean, this family restaurant specializes in international cuisine and serves lunch and dinner.

Hacienda Sisal - This restaurant specializes in Mexican cuisine and serves brunch and dinner.

Char Hut - This poolside café specializes in American cuisine and serves light fare only.

Sidelines Sports Bar - Onsite sports bar. Happy hour is offered.

The Royal Roast - This coffee shop serves light fare only.

24-hour room service is available.

Nearby Activities

4 outdoor tennis courts, a marina, a health club, and complimentary bicycles are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Basketball on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, The Spa & The Royal Sands Cancun. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Body treatments
  • Body wraps
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 25

Special check-in instructions:

Guests will receive an email 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

One registered guest in each villa must be at least 25 years of age and willing to accept responsibility for the actions of all villa occupants.

Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at The Royal Sands All Inclusive Resort & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Sands
  • Royal Sands All Inclusive
  • Royal Sands All Inclusive All-inclusive property Cancun
  • Royal Sands Cancun
  • Sands All Inclusive
  • Royal Sands All Inclusive All-inclusive property

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.