With a stay at this Zona Hotelera resort, you'll be close to La Isla Shopping Mall and Chac Mool Beach. Also nearby are Cancun Golf Club at Pok Ta Pok and Forum By The Sea Mall.
A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this eco-friendly resort. There's fun for all ages with a free kid's club and a waterslide, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
Aug 9, 2022 by Sincerely Carlos Da Silva General Manager
Dear Carlos, We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations. It has been an honor to have you with us and we look forward to welcoming you back in the future.
Aug 9, 2022 by Sincerely Carlos Da Silva General Manager
Dear Marilyn, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal. I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer. Knowing that we have lived up to your expectations fills us with satisfaction. We hope to be able to welcome you again in the not-too-distant future so that, once again, you feel at home among us.
Jun 27, 2022 by Guest Services - Grand Park Royal Cancun
Dear Mr. Kaid, Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. We are certain that we can make you feel at home every time you come. We will be waiting for your visit.
Jun 17, 2022 by Sincerely Carlos Da Silva General Manager
Dear Larry, We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to their well-being. The feedback we receive from our guests is very useful as it allows us to reinforce our areas of opportunity, such as the ones you tell us about. We hope to welcome you again if you reward us with your visit in the future.
Jun 12, 2022 by Guest Services - Grand Park Royal Cancun
Estimada Lina, Muchas gracias por tomarse el tiempo en compartir su experiencia acerca de su estancia en Grand Park Royal. Nuestro compromiso es satisfacer las expectativas de nuestros clientes; en esta ocasión no fue posible cumplir los las suyas y lamentamos no haber tenido la oportunidad de tomar las acciones necesarias cuando estuvo hospedado con nosotros. En nombre de todos los asociados de Grand Park Royal, por favor acepte nuestras más sinceras disculpas por no cumplir con sus expectativas. Lamentamos profundamente no poder resolver de inmediato los inconvenientes causados por este lamentable error humano. Nuestro Comité Ejecutivo y el personal involucrado analizaron cuidadosamente sus comentarios y le aseguramos que se harán mejoras especialmente en las áreas que usted menciono. Esperamos tener una nueva oportunidad de atenderle para así cambiar su perspectiva sobre nuestro Resort.
Jun 11, 2022 by Guest Services - Grand Park Royal Cancun
Dear Mr. Rodolfo, Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. We are certain that we can make you feel at home every time you come. We will be waiting for your visit.
May 15, 2022 by Guest Services - Grand Park Royal Cancun
Dear Anna, Thank you for sharing your comment with us. There is nothing more important to us than the complete satisfaction of our guests, and we will be working hard to achieve it. We regret not having met your expectations. However, your feedback has been shared with our Executive Committee. We hope you keep us in mind when planning your next vacation. Sincerely, Guest Services
May 5, 2022 by Sincerely Carlos Da Silva General Manager
Dear David Anderson, We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to their well-being. We hope to welcome you again if you reward us with your visit in the future.
Mar 19, 2022 by Guest Services - Grand Park Royal Cancun
Dear Jennifer Leigh, It was an honor to receive you and we thank you for sharing your comments with us. Without a doubt, the satisfaction of our guests is our priority. We are very sorry that this stay was not satisfactory for you and your family. At the same time, we would like to express our disappointment to learn of your dissatisfaction with some services of our hotel. We assure you that we will share your comments with the corresponding departments, we sincerely thank you for sharing them with us. Likewise, we hope that you will give us the opportunity to serve you in the future and show you that we are constantly making improvements thanks to the feedback of each of our guests.
Mar 12, 2022 by Sincerely Carlos Da Silva General Manager
Dear Austin Blair, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal. We are very pleased to know that you had a nice vacation and that our staff provided the best service to you and your family. Comments like yours always motivate us to give our best every day to provide you with incredible vacations. We look forward to welcoming you on your next Cancun vacation!
All-inclusive room rates at Grand Park Royal Cancun - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Some rates at Grand Park Royal Cancun - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Park Royal Cancun - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a waterslide, and a sauna. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. Event space at this resort measures 7535 square feet (700 square meters) and includes conference space. A fitness center, a rooftop terrace, and spa services are also featured at the family-friendly Grand Park Royal Cancun - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Grand Park Royal Cancun - All Inclusive offers 346 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
La Concha - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Grand Prime Rib House - This steakhouse specializes in international cuisine and serves dinner only. Open select days.
Café Sole - This café serves breakfast, lunch, and dinner. Open daily.
El Mirador - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.
El Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.
2 outdoor swimming pools are on site along with a waterslide and a sauna. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa Fitness Center has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.
The spa is open daily. Guests under 13 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Travel Pledge.