Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront hotel near Hotel Zone Beaches

Choose dates to view prices

Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Creator video - submitted by Xplore With Erionne
4 bars/lounges, swim-up bar
Restaurant
Sundeck

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Place, Hotel Zone Beaches
    ‪5 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪5 min walk‬
  • Place, La Isla Shopping Mall
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

Suite Junior

  • 430 sq ft
  • Sleeps 3

Suite Junior with Partial Sea View

  • 430 sq ft
  • Sleeps 3

Suite Junior with Sea View

  • 430 sq ft
  • Sleeps 3

Suite Premium with Sea View

  • 430 sq ft
  • Sleeps 2

Suite Premium with Sea View

  • 645 sq ft
  • Sleeps 2

Suite Premium with Ocean View

  • 430 sq ft
  • Sleeps 3

Junior Suite (U)

9.2 out of 10
Wonderful
(177 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (U)

9.0 out of 10
Wonderful
(106 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

9.2 out of 10
Wonderful
(207 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

8.8 out of 10
Excellent
(16 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite Ocean View Elite Club (U)

8.4 out of 10
Very good
(5 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean Front Elite Club (M)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

Suite Ocean View Elite Club (M)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (M)

9.6 out of 10
Exceptional
(17 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

9.8 out of 10
Exceptional
(8 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

9.6 out of 10
Exceptional
(8 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (M)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite Ocean View Elite Club (U)

9.2 out of 10
Wonderful
(51 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (C)

9.6 out of 10
Exceptional
(4 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (C)

9.2 out of 10
Wonderful
(5 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club | C)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

10.0 out of 10
Exceptional
(2 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (L)

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

  • 635 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite Junior

  • 430 sq ft
  • Sleeps 3

Suite Junior with Partial Sea View

  • 430 sq ft
  • Sleeps 3

Suite Junior with Sea View

  • 430 sq ft
  • Sleeps 3

Suite Premium with Ocean View

  • 430 sq ft
  • Sleeps 3

Suite Premium with Sea View

  • 430 sq ft
  • Sleeps 2

Suite Premium with Sea View

  • 645 sq ft
  • Sleeps 2

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About the neighborhood

Cancun

On the beach.Within a 10-minute walk of this Zona Hotelera hotel, you'll find La Isla Shopping Mall and Hotel Zone Beaches. Kukulcan Plaza Shopping Mall and Nichupté Lagoon are also within half a mile (1 km).

What's nearby

  • Hotel Zone Beaches - 5 min walk - 0.3 miles
  • Marlin Beach - 5 min walk - 0.3 miles
  • Kukulcan Plaza Shopping Mall - 5 min walk - 0.3 miles
  • Cancun Interactive Aquarium - 5 min walk - 0.3 miles
  • La Isla Shopping Mall - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Duna Pool Bar - ‬7 min walk
  • ‪Cambalache - ‬6 min walk
  • ‪Capuchino Bar - ‬4 min drive
  • ‪Don Julio Restaurant - ‬2 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5-star beachfront hotel near Hotel Zone Beaches
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers its guests 4 outdoor swimming pools and a fitness center. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, barbecue grills, and a garden are also featured at the luxury Hotel Riu Palace Kukulkan - Adults Only - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

  • 1 building
  • 428 guestrooms or units
  • 12 levels
  • 6 dining venues
  • 4 bars or lounges
  • Built in 2022
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Swim-up bar
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 55-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Hotel Riu Palace Kukulkan Adults Only
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Frequently asked questions

How close is Hotel Riu Palace Kukulkan - Adults Only - All Inclusive to the airport?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is 13.1 mi (22-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive.

How close is Hotel Riu Palace Kukulkan - Adults Only - All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offer free breakfast?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (20-min drive) and Dubai Palace Casino (21-min drive) are nearby.

What time is check-in at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

This hotel offers free self parking.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive have a pool?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive features 4 outdoor pools.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive have a restaurant?

Yes, there are 6 restaurants on site.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Renova, where you can enjoy aromatherapy, massages, and body wraps.

How close is Hotel Riu Palace Kukulkan - Adults Only - All Inclusive to downtown Cancun?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is 0.6 mi away from Avenida Kukulkan.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3354 out of 4711 reviews
Rating 8 - Good. 770 out of 4711 reviews
Rating 6 - Okay. 333 out of 4711 reviews
Rating 4 - Poor. 112 out of 4711 reviews
Rating 2 - Terrible. 142 out of 4711 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice beach, great food.
Stayed 8 nights in Jan 2026

10/10 Excellent

Matthew R

Stayed 6 nights in Jan 2026

10/10 Excellent

Betty

Liked: Cleanliness, amenities, property conditions & facilities
Clean everything
Stayed 6 nights in Jan 2026

10/10 Excellent

Min Suk

Liked: Cleanliness, amenities, property conditions & facilities
I stayed here from the 2nd to the 7th, and everything about the resort exceeded my expectations. This was my first trip to Cancun, and the experience genuinely made me want to come back again. All the staff were incredibly friendly, and you could really feel that they were trying to make every guest’s stay enjoyable. The room was spacious with a beautiful view, and it was cleaned frequently, which I really appreciated. All the facilities throughout the resort were spotless and very well maintained. The beach was absolutely unreal, and I enjoyed every moment of my stay. It’s not really a complaint, but since I wasn’t part of the elite club, the room didn’t have disposable toothbrushes, slippers, or a duvet (only blankets), which was a small downside. But aside from that, everything else was so great that I’d love to come back again.
Stayed 5 nights in Dec 2025

10/10 Excellent

Tennille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing start to finish.
Stayed 4 nights in Dec 2025

10/10 Excellent

Aparna

Liked: Cleanliness, staff & service, amenities
It’s a new hotel, staff was courteous. Hotel was very clean, food was average not much variety but otherwise a great place to stay.
Stayed 5 nights in Nov 2025

6/10 Okay

Terence Wayne

Liked: Cleanliness, property conditions & facilities
The room I received is not the room I booked second of all the room was on a wing of the resort that didn’t receive any sun at all in the window, no natural sunlight in the room was a real downer. The upgrade to the elite club in my opinion was not worth the up charge service throughout the resort was sketchy only a couple of bright souls stood out. I have to admit the food was very, very good! The resort was exceptionally clean and well maintained. Transportation was the best it’s been they have done some upgrades to their contractor. Location of the resort was fantastic would have liked more quality in terms of toiletries
Stayed 4 nights in Dec 2025

8/10 Good

Pat

Liked: Cleanliness, amenities, property conditions & facilities
Clean easy Small resort Nice staff Good beach Good food Dislike lack of poolside creativity for entertainment It was same everyday ir nothing!!??
Stayed 7 nights in Nov 2025

10/10 Excellent

Bouala

Traveled with partner, Traveled with family
Breakfast was fresh every morning and the staff are very nice and friendly. The room was very nice and clean. The balcony was nice.

4/10 Poor

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
“Riu Palace Kukulkan is a beautiful property with excellent staff except for one alarming exception: the hotel manager. Her behavior was shockingly unprofessional and completely unacceptable for someone in a leadership position at a luxury resort. What should have been a minor, private, and easily manageable situation turned into an ordeal due entirely to her lack of professionalism, discretion, and basic respect. Instead of handling the matter calmly and confidentially, she chose to escalate it publicly, treating us with a level of rudeness, hostility, and cultural insensitivity that no guest should ever face. Her attitude came across as discriminatory and targeted, something I never expected to encounter in a resort of this category. Her conduct didn’t stop there. She repeatedly harassed us by phone early in the morning, pressuring us to leave the room hours before our Elite Club check-out time. Even though our package clearly states a 1:00 pm checkout, she began calling around 10:00 am demanding that we vacate immediately. This was not only disrespectful but a direct violation of the hotel’s own policies. It felt like an abuse of authority, bordering on intimidation. The rest of the staff were outstanding, proving that the issue is not the hotel itself, but specifically the manager who currently leads it. Her behavior is a serious liability to the reputation of the Riu brand. No luxury hotel should tolerate a manager who mistreats guests and mishandles situations.
Stayed 4 nights in Dec 2025

10/10 Excellent

Shaelynn

Liked: Cleanliness, staff & service, amenities
We had a wonderful stay, the property is clean and elegant, staff is friendly, always cleaning and your drinks are topped up regularly. Special shout out to Cocom- he’s fast, efficient and somehow knows which drink is for which person with incredible accuracy. He’s one of the many pool side servers. There’s an abundance of food variety at each meal, no excessively lineups. Cappuccino bar serving coffees and snacks and late night snacks at the other bars. The rooms as clean and modern. The beach is big with many chairs and umbrellas and the 2 main pools are big with one being heated and a swim up bar/pool for people who like to be close to constant top ups. Liquor is quality brands and there are fun classes and activities plus nightly shows. You won’t be disappointed coming to this resort. Being adults only the ages range from people in their late 20s to their 70s- it’s a chill vibe, all the guest are having fun, no negative energies- people dancing no one severely intoxicated even though liquor is endless so that’s a plus. The resort has activities you can pay additionally for like Cenota visits, parasailing, seadoo rentals and snorkeling if you want to go off the resort on guided tours. This is the place to go if you don’t want to be disappointed- the staff is wonderful - friendly smiling faces, constantly cleaning the floors and the windows. You won’t regret choosing this resort. Thanks for the great time, we will be back!
Stayed 7 nights in Dec 2025

8/10 Good

Julianne

Stayed 5 nights in Dec 2025

8/10 Good

Lekeisha

Stayed 3 nights in Dec 2025

4/10 Poor

Martha

Liked: Cleanliness, amenities, property conditions & facilities
The room was a highlight, impeccably clean and truly amazing! We also appreciated the fantastic service at the bar. Sadly, the restaurants were a different story. The servers were rude and inattentive, creating a very negative experience. As a young Latino couple, we felt a distinct difference in how we were treated compared to American guests, which was upsetting
Stayed 6 nights in Dec 2025

10/10 Excellent

german

Liked: Cleanliness, amenities, property conditions & facilities
Friendly employee and cleanliness
Stayed 5 nights in Nov 2025

10/10 Excellent

IGOR

Liked: Cleanliness, amenities, property conditions & facilities
The room was always kept in very good condition.
Stayed 6 nights in Nov 2025

6/10 Okay

Carmen Delores

I will start this review by stating I always stay at the St Regis in Playa del Carmen, therefore, my standards are really high. This resort was clean and I would say was an average resort. The in room bathtub was enjoyable, however, the bed was really uncomfortable and the 5 nights I slept in it, I could feel the springs/coils while lying down. There was no comforter on the bed in the room. The restaurants on the resort were sufficient, however, I left the resort three times to go to RosaNegra, Fred’s Seafood, and Navios. This resort was too loud and had way too much partying going on for me. I usually enjoy a peaceful, relaxing stay. This resort really loud until the wee hours in the morning. It was a change for me, but one I did not like.
Stayed 5 nights in Nov 2025

10/10 Excellent

Amin

Stayed 6 nights in Nov 2025

10/10 Excellent

Amir

Stayed 7 nights in Nov 2025

10/10 Excellent

Eloir

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo estuvo al 100%, limpieza impecable, personal amable, recomendado 100%
Stayed 3 nights in Dec 2025

10/10 Excellent

Nokeo

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Convenience location, friendly staffs, facilities are clean, timely check in and out.
Stayed 4 nights in Dec 2025

10/10 Excellent

Meung, Largo

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, staff very polite and food are good. We love it.
Stayed 4 nights in Dec 2025

8/10 Good

Nou

Stayed 4 nights in Nov 2025

4/10 Poor

Thipouthay

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
My front clerk was rude. However, other front clerks were attentive. Amazing housekeeping and cleaning staff on the resort! It’s spotless. Mediocre food even in the high end restaurants. We had elite, got top shelf alcohol. Be sure to take 1s & 5s to tip!!! It goes a long way. Pepe’s food was basic and the same thing every day and the staff there weren’t friendly and were pouting the entire time. The breakfast buffet was the best part for me!! All of the servers there were absolutely amazing. The lunch and dinner had a large selection, but was still OK. This is not a party hotel. You will need to take a taxi to the other party events or other excursions. The 850 credit doesn’t go towards one service it’s split amongst the other services so you’re basically paying for everything anyway. We did not even use it. The rock show was super cool, I loved it. Bell hoppers were great as well! Room service was quick but it isn’t available 24.7 and it had a small selection. I probably wouldn’t return here, but stay wasn’t horrible I’ll experience other resorts next time! View was unbelievable ! I had the ocean front top floor. Best part of my stay was the waiting staff, without them my stay wouldn’t be as enjoyable..
Stayed 3 nights in Nov 2025

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
Clean room,amazing staff,great stay!
Stayed 3 nights in Dec 2025