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Paradisus by Melia Cancun - All Inclusive

4.5-star property
Boulevard Kukulkan Km 16.5, Cancun, QROO 1-855-201-7819
3.8 out of 5
Good!
See all 23 travelocity Reviews

"Great time overall, the servers at the buffet (Ingacio, Atilano, Joni, Tere, & Arturo) Made the experience they much better shoutout to them and the e ... " More

By a verified traveler on Wed 19 Jul 2023

Points Of Interest

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Hotel Description

Family-friendly stay near Luxury Avenue Shopping Mall

Beachfront retreat

You'll be within 2 miles (3 km) of Museo Maya Trailhead and 6 miles (10 km) of Luxury Avenue Shopping Mall with a stay here. El Rey Ruins and La Isla Shopping Mall are also within 3 miles (5 km).

All-inclusive

A full-service spa is on site and multilingual staff is available around-the-clock at the 24-hour front desk. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy a meal in one of the 9 restaurants and free perks like free self parking and WiFi in public areas.

Junior Suite, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$372* Per night/room Oct 5 - Oct 6

Luxury Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Two Bedrooms Master Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Premium Master Suite Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Junior Suite Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Paradisus Cancún – All Inclusive ratings based on 23 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Paradisus Cancún – All Inclusive

Everyone (7) Couples (7) Family (8)
2 out of 5
We decided to splurge and book Paradisus. A week before arriving Paradisus emailed a sheet with my room requests and or any special celebrations. I included both-I wanted 1 queen size bed my only request & I didn’t it was my 40th bday. Once we arrived they told me my room had 2 beds and when I asked why they sent me an email to ask me my request if they would not do it. They said a request doesn’t mean it would get done! But they did offer to up sale me a bigger room with 1 bed and a nicer view for an additional $2000.00. I said no thank you, I stayed with my 2 bed room. We have stayed in less expensive hotels like the Riu and once you mention a special celebration they are quick to send you a gift like chocolate or champagne bottle-I got nothing at paradisus; even after they asked me what I was celebrating and paying double for what I paid at Riu.all the restaurants require a reservation and mostly everything booked! All the beds by the pools are extra charge. When I offered to pay for my beach bed they hounded me to attend of their time share meetings and I would get the bed for free. After being hounded for over a day I caved went to the meeting and got my bed but it didn’t included the same things that I was told it would include if I had paid for. So I wasted 2 hours of my vacation time for nothing. It was a nightmare! they gave me a bed at the corner of the beach and when I asked to move they said I had to pay extra. My whole experience was disappointing.

Posted by on Aug 29, 2023

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Comment from Hotel Management

Sep 1, 2023 by Guest service center management

Dear guest,Thank you for choosing our hotel as your host on your most recent visit to the Mexican Caribbean, however, we are sorry that your accommodation has had some ups and downs.We would like to tell you that there are requests that are subject to availability and cannot be guaranteed. The location of the rooms and the type of bed are part of these requests.Our team will always try to meet the requirements that our guests have, however these services are not guaranteed.This information is clearly described when making reservations through our official channels. In case you have used an intermediary to make your reservation, it is important to mention that they must share this information with you since travel agencies are perfectly aware of these policies.We would like to tell you that restaurant reservations are only required for dinners. You can make these requests through different means. You can call the direct assistance line or through our official app.Please keep in mind that restaurant reservations are intended to control the number of people who access. This, among many other things, helps us to take care of the gastronomic experiences offered by our restaurants as well as helping us to provide a more personalized service. We would have liked that you share these comments with us when you were still staying here, we can assure you that our team would have offered you options that would suit your needs.We are sorry that this has been your perspective of the services that our hotel offers. We can assure you that your comments will be share with everyone involved in order to provide an appropriate follow-up.Paradisus Cancun is always making improvement in order to offer the best accommodation experience for all our guests.We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy these improvements and thus enjoy with us the wonders that the Mexican caribbean has to offer.Best regardsGuest service center management

5 out of 5
Great time overall, the servers at the buffet (Ingacio, Atilano, Joni, Tere, & Arturo) Made the experience they much better shoutout to them and the entire staff at the hotel were very friendly and helpful

Posted by on Jul 19, 2023

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Comment from Hotel Management

Jul 19, 2023 by Guest service center management

Dear Guest,Thank you for taking the time to share your review.We are thrilled to hear that you had a great time overall and that our staff, particularly Ignacio, Atilano, Joni, Tere, and Arturo, made your stay even more enjoyable. Our team takes pride in providing exceptional service, and it's always rewarding to know that our efforts have made a positive impact on our guests' experiences.We appreciate your kind words about the cleanliness of the room, the hotel's condition, and the room amenities. Our goal is to ensure that every guest has a comfortable and memorable stay, and it's fantastic to know that we were able to meet your expectations.We hope to welcome you back for another memorable experience.Best regardsGuest service center management

4 out of 5

Posted by on Jul 5, 2023

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Comment from Hotel Management

Aug 1, 2023 by Guest service center management

Dear Safi,Thank you very much for this positive score. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

5 out of 5
Truly incredible service, they work extremely hard to keep the place in tip-top shape as well. Absolutely fantastic experience, would recommend to anyone.

Posted by on May 23, 2023

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Comment from Hotel Management

May 23, 2023 by Guest service center management

Dear Guest,Thank you for taking the time to share your review.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We hope to welcome you back for another memorable experience.Best regardsGuest service center management

1 out of 5
Although we had a great time. The buffet was amazing and the staff was great! The first day was destroyed with the check in process. We did not get one of our rooms till after 6 pm. We were asked to come back 5 times and each time asked to stand in line again. I could barely stand any more. Also the concierge was great however it makes no sense that he had to make reservations for us and it never landed on a time that worked with our excursions so we had to cancel all of them and dine at the buffet.

Posted by on Apr 27, 2023

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Comment from Hotel Management

Apr 27, 2023 by Guest service center management

Dear Rana,Thanks for taking the time to review your stay at our hotel.We have noted your comment and regret that at peak times our check-in may become busy and we are currently addressing this issue. We apologise for the inconvenience.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest service center management

3 out of 5
This property was fine. A little old and kind of run down but it was clean. We visited for our anniversary and obviously had a king room reserved. (3 months in advance) we got two double beds and they said they were sorry nothing they could do. They offered us to move rooms on day 4 but by then who wants to repack your entire room with 2 days left. Very difficult to make reservations for dinner. I suppose there aren’t enough restaurants to accommodate all the guests in the evening. So you may get the buffet for all 3 meals a day. But the pressure put on to go talk to their time share people after blatantly getting to the point of saying no but trying to stay nice was relentless (we have been through the talk 2 other times in the Dominican and didn’t want to sit through it again) they weren’t thrilled with us at all about that. Over all it was fine and our goal of relaxing was met…just had a few things that will lead us to try other properties the next time we go and not a Meliá resort again

Posted by on Mar 4, 2023

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Comment from Hotel Management

Mar 5, 2023 by Guest Service Center Management

Dear Jeremy,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We also apologize for the lack of availability for dinner time, we have shared your comments and suggestions with our involved supervisors. We would be honored to host you again to show you the improvements we will be making.Best regards

5 out of 5
Incredible vacation. Highly recommend

Posted by on Feb 19, 2023

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Comment from Hotel Management

Feb 20, 2023 by Guest service center management

Dear Emilee,Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus can offer.Best regardsGuest service center management

4 out of 5
Nice stay

Posted by on Nov 16, 2022

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Comment from Hotel Management

Nov 17, 2022 by Guest service center management

Dear David,Thank you for these comments and for this rating. Our team thanks you and invites you to come back with us soon to enjoy the qualities and services that only Paradisus Cancun can offer.Best regardsGuest service center management

5 out of 5
I loved my experience at Paradisus! All of the staff was so helpful and accommodating, especially Miguel, Jennifer and Caesar in the Bldg 5 Reserve area. The resort is quiet and serene. If you are looking to relax this is the place. A quick taxi or bus ride gets you to the party area so I highly recommend this spot. The room with two beds are two FULL size beds not queen size. Be aware that if you share this room the shower is exposed to the rest of the room. There is a curtain but you can still see the silhouette. My friends and I are going back next year because we loved it so much!

Posted by on Nov 1, 2022

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Comment from Hotel Management

Nov 3, 2022 by Guest service center management

Dear Melissa,Thank you for sharing these comments about your most recent lodging experience at our wonderful hotel with all travelers. It fills us with joy to know that you enjoyed our services and the hospitality of our staff.We hope that very soon you will give us another opportunity to surprise you with the great qualities and service that only Paradisus Cancun can offer.Please do not hesitate to contact us on your next trip to the Mexican Caribbean for additional assistance.Kind regardsGuest service center management

5 out of 5
The garden view was everything !! I’m a plant lover so I love how they In operated that! So relaxing a calming!

Posted by on Sep 28, 2022

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Comment from Hotel Management

Sep 28, 2022 by Guest service center management

Dear Joan Melissa,Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer.Best regardsGuest service center management

About the Paradisus by Melia Cancun - All Inclusive

Location Boulevard Kukulkan Km 16.5, Cancun, QROO 77500

All-inclusive Details

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals and snacks included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Entertainment

  • Onsite live performances

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Tennis lessons
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Onsite live performances included

Property Features

As a guest of Paradisus Cancún – All Inclusive, you'll find a full-service spa, a golf course, and 4 outdoor swimming pools. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. A children's pool, a health club, and a sauna are also featured at the family-friendly Paradisus Cancún – All Inclusive. Free self parking is available.

  • 658 guestrooms or units
  • 7 levels
  • 5 buildings
  • 9 dining venues
  • 7 bars or lounges
  • Meeting rooms
  • Built in 1990
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Paradisus Cancún – All Inclusive offers 658 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Sal Steak Cave - This restaurant specializes in Thai cuisine. Guests can enjoy drinks at the bar. Open select days.

Mole - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Santé - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Lemon Fish - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing on site
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Roll-in shower (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 12:30 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Grey water recycling system
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 4
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 78.62 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Paradisus
  • All Inclusive Paradisus Cancun
  • Cancun All Inclusive Paradisus
  • Cancun Paradisus Resort
  • Paradisus All Inclusive Resort
  • Paradisus Cancun
  • Paradisus Meliá Cancun All Inclusive Resort
  • Paradisus Cancun Resort
  • Paradisus Cancun Resort All Inclusive
  • Paradisus Resort Cancun
  • Cancun Gran Melia
  • Gran Melia Cancun Hotel Cancun
  • Grand Melia Cancun
  • Melia Cancun
  • Paradisus
  • Paradisus Meliá All Inclusive Resort
  • Paradisus Meliá Cancun All Inclusive
  • Paradisus Meliá All Inclusive
  • Paradisus Meliá Cancun All Inclusive All-inclusive property
  • Paradisus Meliá All Inclusive All-inclusive property
  • Paradisus Cancun All Inclusive Resort
  • Paradisus by Meliá Cancun All Inclusive Resort
  • Paradisus by Meliá Cancun All Inclusive
  • Parasus Meliá Cancun Inclusiv

You should know

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.