"Great time overall, the servers at the buffet (Ingacio, Atilano, Joni, Tere, & Arturo) Made the experience they much better shoutout to them and the e ... " More
Beachfront retreat
You'll be within 2 miles (3 km) of Museo Maya Trailhead and 6 miles (10 km) of Luxury Avenue Shopping Mall with a stay here. El Rey Ruins and La Isla Shopping Mall are also within 3 miles (5 km).
All-inclusive
A full-service spa is on site and multilingual staff is available around-the-clock at the 24-hour front desk. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy a meal in one of the 9 restaurants and free perks like free self parking and WiFi in public areas.
Sep 1, 2023 by Guest service center management
Dear guest,Thank you for choosing our hotel as your host on your most recent visit to the Mexican Caribbean, however, we are sorry that your accommodation has had some ups and downs.We would like to tell you that there are requests that are subject to availability and cannot be guaranteed. The location of the rooms and the type of bed are part of these requests.Our team will always try to meet the requirements that our guests have, however these services are not guaranteed.This information is clearly described when making reservations through our official channels. In case you have used an intermediary to make your reservation, it is important to mention that they must share this information with you since travel agencies are perfectly aware of these policies.We would like to tell you that restaurant reservations are only required for dinners. You can make these requests through different means. You can call the direct assistance line or through our official app.Please keep in mind that restaurant reservations are intended to control the number of people who access. This, among many other things, helps us to take care of the gastronomic experiences offered by our restaurants as well as helping us to provide a more personalized service. We would have liked that you share these comments with us when you were still staying here, we can assure you that our team would have offered you options that would suit your needs.We are sorry that this has been your perspective of the services that our hotel offers. We can assure you that your comments will be share with everyone involved in order to provide an appropriate follow-up.Paradisus Cancun is always making improvement in order to offer the best accommodation experience for all our guests.We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy these improvements and thus enjoy with us the wonders that the Mexican caribbean has to offer.Best regardsGuest service center management
Jul 19, 2023 by Guest service center management
Dear Guest,Thank you for taking the time to share your review.We are thrilled to hear that you had a great time overall and that our staff, particularly Ignacio, Atilano, Joni, Tere, and Arturo, made your stay even more enjoyable. Our team takes pride in providing exceptional service, and it's always rewarding to know that our efforts have made a positive impact on our guests' experiences.We appreciate your kind words about the cleanliness of the room, the hotel's condition, and the room amenities. Our goal is to ensure that every guest has a comfortable and memorable stay, and it's fantastic to know that we were able to meet your expectations.We hope to welcome you back for another memorable experience.Best regardsGuest service center management
Aug 1, 2023 by Guest service center management
Dear Safi,Thank you very much for this positive score. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
May 23, 2023 by Guest service center management
Dear Guest,Thank you for taking the time to share your review.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We hope to welcome you back for another memorable experience.Best regardsGuest service center management
Apr 27, 2023 by Guest service center management
Dear Rana,Thanks for taking the time to review your stay at our hotel.We have noted your comment and regret that at peak times our check-in may become busy and we are currently addressing this issue. We apologise for the inconvenience.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest service center management
Mar 5, 2023 by Guest Service Center Management
Dear Jeremy,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We also apologize for the lack of availability for dinner time, we have shared your comments and suggestions with our involved supervisors. We would be honored to host you again to show you the improvements we will be making.Best regards
Feb 20, 2023 by Guest service center management
Dear Emilee,Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus can offer.Best regardsGuest service center management
Nov 17, 2022 by Guest service center management
Dear David,Thank you for these comments and for this rating. Our team thanks you and invites you to come back with us soon to enjoy the qualities and services that only Paradisus Cancun can offer.Best regardsGuest service center management
Nov 3, 2022 by Guest service center management
Dear Melissa,Thank you for sharing these comments about your most recent lodging experience at our wonderful hotel with all travelers. It fills us with joy to know that you enjoyed our services and the hospitality of our staff.We hope that very soon you will give us another opportunity to surprise you with the great qualities and service that only Paradisus Cancun can offer.Please do not hesitate to contact us on your next trip to the Mexican Caribbean for additional assistance.Kind regardsGuest service center management
Sep 28, 2022 by Guest service center management
Dear Joan Melissa,Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer.Best regardsGuest service center management
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
Land activities
Entertainment
Not included
As a guest of Paradisus Cancún – All Inclusive, you'll find a full-service spa, a golf course, and 4 outdoor swimming pools. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. A children's pool, a health club, and a sauna are also featured at the family-friendly Paradisus Cancún – All Inclusive. Free self parking is available.
Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Paradisus Cancún – All Inclusive offers 658 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Sal Steak Cave - This restaurant specializes in Thai cuisine. Guests can enjoy drinks at the bar. Open select days.
Mole - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Santé - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Lemon Fish - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Late night fare is available from 24-hour room service.
Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.