"They should add some international food items like few Indian dishes. Jennifer who reserved our dining DID NOT communicate properly. Very poor communi ... " More
Beachfront retreat
Your stay at this Zona Hotelera aparthotel places you within 2 miles (3 km) of Museo Maya Trailhead and Luxury Avenue Shopping Mall. Also, La Isla Shopping Mall is within 3 miles (5 km) and El Rey Ruins is within 6 miles (10 km).
All-inclusive
A full-service spa, 4 outdoor pools, and a gym are all featured at this smoke-free aparthotel. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining. Relax with a drink at one of the 7 bars/lounges and enjoy free perks like buffet breakfast and free self parking.
Free WiFi, LCD TVs
In addition to free WiFi, the 657 apartments offer free minibar items and sitting areas. Other amenities include 24-hour room service, LCD TVs, and premium bedding.
Jun 13, 2022 by Guest service center management
Dear Shoban Babu, Thank you for sharing with us these wonderful comments about our hotel, our staff and the services we offer. We hope soon you will choose us again as your hosts to enjoy the wonders that only mexico has. Kindest regards Guest service center management
Mar 3, 2022 by Guest service center management
Dear Magnolia, Thank you for share with us your comments. We are sorry that your room had some small inconveniences, however we are glad to know that our team was able to offer you an appropriate solution without affecting your accommodation experience. Of course, your comments will be shared with the rest of our team in order to implement improvements in the services we offer. We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy the great qualities and services that only Paradisus Cancun can offer. Kind regards Guest service center management
Jul 19, 2021 by Guest service center management
Dear guest Thank you for giving us the highest score for rating our services. We hope this will be one of many occasions were you choose us to be your host hotel. Remember that Paradisus will always be your second home. Best regards Guest service center management
Jul 6, 2021 by Guest service center management
Dear guest Thank you for sharing your most recent experience with us at our hotel. We would have liked that you share with us what were the reasons and so help us to improve to continue offering the great wonders that only Paradisus has. On the other hand, we greatly appreciate your comments about our facilities. We hope to see you again as our guest. Kindest regards Guest service center management
Jun 9, 2021 by Guest service center management
Dear guest Thank you for sharing these wonderful comments about our team and about our hotel. We are happy to know that the time you were with us you could enjoy it to the fullest. We hope that soon you will give us the opportunity to be your host hotel again and so you can return to the beaches of the Caribbean to enjoy the greatness that Mexico has for you. Kind regards Guest service center management
Apr 19, 2021 by Guest service center management
Dear guest Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer. Best regards Guest service management
Feb 9, 2021 by Guest service management
Dear guest Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer. Best regards
Jan 20, 2020 by Guest Experience Team
Dear guest Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us what were the reasons and not leaving this comment anonymously so help us to improve to continue offering the great wonders that only Paradisus Cancun has. Best regards
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
Land activities
Entertainment
Not included
Paradisus Cancún - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus Cancún - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. A children's pool, spa services, and a terrace are also featured at the luxury Paradisus Cancún - All Inclusive. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cancun aparthotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Paradisus Cancún - All Inclusive offers 657 air-conditioned accommodations with free minibar items and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 6:30 AM to 11:00 AM.
Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Enso - This theme restaurant specializes in Thai cuisine. Guests can enjoy drinks at the bar. Open select days.
Mole - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Vento - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Bana - Overlooking the garden, this sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Late night fare is available from 24-hour room service.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.