Cancun Bay All Inclusive Hotel

3.5 star property
3.5-star beachfront hotel near Ultramar Ferry Puerto Juárez

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Photo gallery for Cancun Bay All Inclusive Hotel

Relax on the beach with comfortable lounge chairs and a shaded umbrella, surrounded by a tropical palm tree and the sound of the ocean.
Experience the flavors of La Vista Sushi Zen, a restaurant offering a unique dining experience.
Relax by the pool in a serene outdoor dining area with comfortable seating and a rustic stone wall.
Enjoy a meal amidst lush greenery with a variety of food options displayed on a counter.
Relax under the shade of large umbrellas at our outdoor dining area, surrounded by a wooden deck and lush palm trees.

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Housekeeping

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Langosta Beach
    ‪2 min drive‬
  • Tortuga Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

Superior Room, Ocean View

7.8 out of 10
Good
(27 reviews)
  • 334 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

Master Suite 3 Bedrooms

  • 1033 sq ft
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

Junior Suite, 2 Bedrooms

7.8 out of 10
Good
(26 reviews)
  • 606 sq ft
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Standard Room

7.8 out of 10
Good
(59 reviews)
  • 334 sq ft
  • Sleeps 3
  • 1 Double Bed

Family Suite -8 guests- Master

  • Sleeps 8

Double Room Superior with Sea View

  • Sea view
  • Sleeps 4

Double Room Standard

  • Sleeps 4

Family Suite -5 guests- Junior

  • Sleeps 5

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About the neighborhood

Cancun

On the beach.Your stay at this Zona Hotelera hotel places you within 3 miles (5 km) of Langosta Beach and Tortuga Beach. Also, Plaza Las Americas is within 3 miles (5 km) and Ultramar Ferry Puerto Juárez is within 6 miles (10 km).

What's nearby

  • Playa Tortugas - 3 min walk - 0.2 miles
  • Langosta Beach - 2 min drive - 1.1 miles
  • Tortuga Beach - 3 min drive - 2.0 miles
  • Plaza Las Americas - 7 min drive - 3.7 miles
  • La Isla Shopping Mall - 12 min drive - 6.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk
  • ‪Beach Bar - ‬9 min walk

About this property

Cancun Bay All Inclusive Hotel

3.5-star beachfront hotel near Ultramar Ferry Puerto Juárez
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.

A free manager's reception is offered daily. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts hotel also offers a hot tub, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 1970 sq ft of conference space
  • 183 sq m of conference space
  • Built in 1978
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (complimentary) are also available.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Portuguese, Spanish

Similar properties

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (29 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

How close is Cancun Bay All Inclusive Hotel to the airport?

Cancun Bay All Inclusive Hotel is 12.8 mi (22-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Cancun Bay All Inclusive Hotel have an airport shuttle?

Airport shuttle services are not available at Cancun Bay All Inclusive Hotel.

How close is Cancun Bay All Inclusive Hotel to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Cancun Bay All Inclusive Hotel offer free breakfast?

Cancun Bay All Inclusive Hotel does not offer free breakfast.

Is there a casino at Cancun Bay All Inclusive Hotel?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (5-min drive) and Dubai Palace Casino (6-min drive) are nearby.

What time is check-in at Cancun Bay All Inclusive Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon. A fee applies for early check-in.

Is there free parking at Cancun Bay All Inclusive Hotel?

This hotel offers free self parking.

Does Cancun Bay All Inclusive Hotel have a pool?

Cancun Bay All Inclusive Hotel features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 6:00 PM.

Does Cancun Bay All Inclusive Hotel have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine, pool views, and a poolside location.

Does Cancun Bay All Inclusive Hotel have a spa?

This hotel doesn't have a spa, but it does offer beach massages, body treatments, and aromatherapy.

How close is Cancun Bay All Inclusive Hotel to downtown Cancun?

Cancun Bay All Inclusive Hotel is 3.9 mi away from Avenida Kukulkan.

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 499 out of 1220 reviews
Rating 8 - Good. 303 out of 1220 reviews
Rating 6 - Okay. 190 out of 1220 reviews
Rating 4 - Poor. 115 out of 1220 reviews
Rating 2 - Terrible. 113 out of 1220 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Chad, DES MOINES

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I go to Mexico twice a year, this is the first time and this hotel and I will NEVER return! We booked this hotel for the 3 bedroom suite option, it was the only good thing. Here are my negatives for the property: 1. Only one restaurant a night open with VERY limited capacity, and only buffet option on Sunday! Get used to the buffet! 2. The buffet serves the same food all the time, and it's literally only 4 main course options for dinner! Extremely limited in selection! 3. Staff in dining area RARELY helps, I always had to track down my own drinks and condiments. 3. Pools are small! and one is basically indoors without a roof over it. 4. All pools close at 8 pm and all bars are closed by 11pm. 5. Only options for in room fridge are water and soda 6. Any name brand liquor is considered high shelf and requires to be paid for! This includes basics like Captain Morgan. The property is clean, there are some good staff, however everything is so limited it's just not worth it! Spend an extra $100 or $200 a person and get 10x the experience!
Stayed 4 nights in Jun 2025

4/10 Poor

Dean

Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
There were a couple very friendly staff who went out of their way to help us. Many times we were left sitting at the table without anyone offering drinks or refills if we got the drink. The main areas of the hotel were clean but could use a fresh coat of paint in many areas. The rooms were mostly clean, some hairs left in the bathroom from the previous guests. The air conditioner didn't work in our room so they moved us. In the second room, the curtain was not wide enough for the window so we affixed a bed runner to the curtain rod so we had privacy and to block the morning. We didn't ask to move a 3rd time. The description days 5 restaurants which is technically true however what they have is (1) a buffet with a small selection (2) a snack shack by the pool that is open 12pm-5pm and only served hamburgers, hot dogs and fries (3) a sushi restaurant that was open 2 out of the 6 evenings we were there (4) BBQ restaurant that is set up in the snack shak every 3rd night or so with a prefixed family style meal (5) an Italian restaurant every 3rd night and some afternoons set up on one of the patios. You had to go to the concierge desk at 8:30 am to make reservations for the BBQ and Italian. We felt the options were very limited . I didnt realize this is an all inclusive hotel and not resort which is my fault so with that being said, we were very underwhelmed with the offereings and facility.
Stayed 6 nights in Apr 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool and beach area! I only spent one night, and drinks were good, not sure why the only bar outside is in the pool. Food at the buffet was OK, Rooms could have a couple more amenities like body wash, tissues, and water in the refrigerator (there are three cans of soda in the refrigerator when I arrived).
Stayed 1 night in Apr 2025

10/10 Excellent

Hope, las vegas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property clean, great customer service. Ths staff was attentive and amazing. Buffet food can be better, I do recommend peanuts, pretzels at bar. Definitely coming back
Stayed 3 nights in Apr 2025

8/10 Good

Letty & Derek

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at this hotel during our vacation, and overall, we had a nice time—but there were a few things worth mentioning. The property itself is beautiful and very well-maintained. It’s conveniently located near the beach, which is a big plus. However, it’s also right by the main road, so the noise from cars and buses can be a bit much, especially at night. The buffet food was decent, but it got repetitive as it was mostly the same options every day. They do offer alternative restaurants on-site, which you can book, but reservations are on a first come, first serve basis and spots fill up fast. Unfortunately, our experience at La Vista Sushi Shen was not great. The sushi was too spicy for our taste, and everything else—from the miso soup to the fried rice and noodles—was far too salty. One thing we found a bit uncomfortable was the tipping culture. It seems to be expected everywhere. We always left tips, but we noticed that when others didn’t, staff reactions were noticeably different, which felt awkward. The nightly shows weren’t very entertaining in our opinion, but that might just come down to personal taste. Despite these issues, we did enjoy our trip. The rooms are spacious and comfortable, which made a big difference in our stay.
Stayed 5 nights in Apr 2025

8/10 Good

Jonathan, Auburn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. They were extremely friendly and helpful. There was a lot of small dining and shopping locations around the resort. This resort is good if you want to relax and not be overwhelmed. The smaller location makes for a more personal experience. If you go and want the nightly “fancy” dinner, you will need to get down early for reservations because they book kind of fast and reservations are limited. Would definitely come here again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service
awesome spot! great for the price when on sale, quiet friendly and clean in comparison to other 3-5 star resorts Dominican. I would return and the food was really good
Stayed 6 nights in Apr 2025

8/10 Good

Albert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good,everything was fine. There was a buffet, couple restaurants that you could choose from where to eat.
Stayed 7 nights in Apr 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
We love it.
Stayed 5 nights in Mar 2025

10/10 Excellent

Dhiman

Stayed 3 nights in Apr 2025

10/10 Excellent

Anand, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobed this place. Food and amenities were very good.
Stayed 4 nights in Apr 2025

6/10 Okay

Destiny

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nice. And took care of us as soon as we got there. We paid for a van to take us and pick us up for our flight back home. To be honest the food wasn’t so great. The dining area is very small. After 10pm you will have to order food or go to the strip.
Stayed 4 nights in Mar 2025

10/10 Excellent

Benny

Traveled with partner
Liked: Amenities
It's was good.
Stayed 5 nights in Mar 2025

8/10 Good

MIRIAM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, la comida excelente. Solo el personal del bar no tan amable
Stayed 5 nights in Mar 2025

10/10 Excellent

Monoiette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Martha was amazing from the time we checked in until we checked out. The only bad thing i have to say is the food was not. Everything else was nice
Stayed 3 nights in Apr 2025

2/10 Terrible

Josefina

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Lie about the all inclusive, horrible food, it didn’t come with the spa, the room was dirty , sheets was dirty , the drinks were nasty, nothing was good to be completely honest
Stayed 4 nights in Apr 2025

8/10 Good

Edward

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Courtney

Stayed 7 nights in Mar 2025

4/10 Poor

Fabiola, Carson

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was well worth the money
Stayed 3 nights in Mar 2025

4/10 Poor

Keylin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Mayra

Traveled with family and small children
Disliked: Staff & service, amenities
My family and I were in this hotel for 5 days. I would rate this place a 2 out of 5. The rooms are spacious but the hotel lacks a lot of entertainment for adults and children. Most staff are not too friendly and helpful. The food in the buffet and in the two restaurants are usually the same every day. Moreover, you need to ask permission to use the ping pong table and volleyball net since what is needed is not available for the guests to just grab. I wouldn’t stay here again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kayley Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the food and service is good, we can always get a chair any time of day, and the room is spacious! We never had a problem getting a reservation in the morning, and the buffet and restaurants were delicious. This is a smaller resort but for a couples getaway it is perfect and intimate. The rooms could use some minor pampering but were still overall clean and offered exactly what a couple would need to relax and enjoy a beach getaway.
Stayed 7 nights in Mar 2025

6/10 Okay

Cheryl

Stayed 6 nights in Mar 2025

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a small,quiet excellent property that gave us a great opportunity to enjoy the Sun. The buffet staff was attentive,helpful,and so friendly. The pool area staff was friendly, not pushy. The ocean is awesome in Cancun, but sometimes the solace of the bay is what your soul needs. Thank you for a much needed week of sun and fun.
Stayed 7 nights in Feb 2025