80% Based on 1271 reviews TripAdvisor Traveler Rating 4 out of 5

Enter dates to see availability

Hotel Description

An all-inclusive stay in Cancun awaits you at Cancun Bay Resort - All Inclusive. Within just a 10-minute stroll, you'll find Linda Beach and Museum of Popular Mexican Art. Highlights at this beachfront hotel include 4 restaurants, 2 outdoor swimming pools, and 2 bars/lounges.

LCD TVs with cable channels are featured in all 132 rooms, and you can enjoy balconies or patios, safes, and phones. Additionally, minibars and free toiletries are available.

The restaurant, El Faisan, serves international cuisine and is open for breakfast, lunch, and dinner. Jacuzzi Bar is the hotel's own bar. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite spa tub and kids' swimming pool. Added amenities include free WiFi in public areas, a free manager's reception, and a conference center. Free buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an area shuttle.

Attractions within a 30-minute drive of this 3-star Avenida Kukulkan hotel include La Isla Shopping Mall and El Rey Ruins.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$140 per night

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Family Suite

Bed Count 2 Full Beds Maximum Occupancy 9 Max

Standard Superior Room, Pool View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend out of 1271 reviews

Excellent 593
Good 435
Average 144
Poor 54
Terrible 44
Value <span>4.5</span> out of 5
Rooms <span>4.0</span> out of 5
Cleanliness <span>4.5</span> out of 5
Service <span>4.5</span> out of 5

About the Cancun Bay Resort - All Inclusive

Location Boulevard Kukulkan KM 3.5, Cancun, QROO 77500

Renovations + Closures

The property will be renovating from 23 August 2017 to 30 November 2017 (completion date subject to change). The following areas are affected:

  • Select guestrooms

During renovations, the hotel will make every effort to minimize noise and disturbance.

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and local beverages included
  • Room service during certain hours (limited menu)

Activities and facilities/equipment
Land activities

  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Bottled liquor
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Property Features

Cancun Bay Resort - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Cancun Bay Resort - All Inclusive, you'll find 2 outdoor swimming pools, a spa tub, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. Event space at this hotel measures 1970 square feet (183 square meters) and includes a conference center. Spa services, a library, and a terrace are also featured at Cancun Bay Resort - All Inclusive. Limited free parking is available on a first-come, first-served basis. A complete renovation of Cancun Bay Resort - All Inclusive was completed in December 2016. Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 3 conference rooms
  • 1970 sq ft of conference space
  • 183 sq m of conference space
  • Built in 1978
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (20.7 km / 12.9 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Cancun Bay Resort - All Inclusive offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Irons/ironing boards and hair dryers can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • LCD television
  • Cable channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer available
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Pina Colada - This poolside restaurant specializes in international cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Pool Bar - This bar is located by the pool.

Jacuzzi Bar - This bar is located by the pool. Happy hour is offered.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub. Guests under 18 years old are not allowed in the spa tub. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Windsurfing nearby

Spa Services

  • Massages on beach

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

This property requires payment of the 1st night upon booking, with the full balance due at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking. To complete the reservation process and obtain additional information, please contact the office using the information on the reservation confirmation received after booking.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • No elevators

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 10

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Bay Resort All Inclusive
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun
  • Cancun Bay All Inclusive
  • Cancun Bay Resort

You should know

  • Up to 5 children 1 years old and younger stay free in the same room as the parent or guardian when using existing bedding.