Skip to main content
Beginning of main content
 Cancun •1 Room
 Cancun • 1 Room
Book online or call 1-855-214-3079 Phone Number

Cancun Bay Resort - All Inclusive

3-star property
Boulevard Kukulkan KM 3.5, Cancun, QROO 1-855-201-7819
3.7 out of 5
Good!
See all 52 travelocity Reviews

"From my experience Armando was one of the friendliest person there, he goes above and beyond to keep guest happy. On the other hand had couple other w ... " More

By a verified traveler on Tue 01 Aug 2023

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

3.5-star beachfront aparthotel near Tortuga Beach

On the beach

Within a 10-minute walk of this Zona Hotelera aparthotel, you'll find Playa Tortugas and Las Perlas Beach. Teatro de Cancún and Escénica Tower are also within half a mile (1 km).

All-inclusive

A full-service spa, 4 restaurants, and 2 outdoor pools are all featured at this all-inclusive aparthotel. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the children's pool, playground, and arcade/game room.

LCD TVs

The 132 soundproofed apartments offer minibars and room service. Other amenities include balconies or patios, coffee/tea makers, and LCD TVs with cable channels.

Standard Room

Bed Count room.options.bedSize. Maximum Occupancy 4 Max
$187* Per night/room Sep 27 - Sep 28

Junior Suite, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Superior Room, Ocean View

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Family Suite (3 Bedrooms with dining room)

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Cancun Bay Resort - All Inclusive ratings based on 52 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Cancun Bay Resort - All Inclusive

Everyone (24) Couples (9) Family (14)
3 out of 5
From my experience Armando was one of the friendliest person there, he goes above and beyond to keep guest happy. On the other hand had couple other waitress were rude and very unappreciated

Posted by on Aug 1, 2023

Was this review helpful to you?
Comment from Hotel Management

Aug 1, 2023 by Sales manager

Dear Erika, thank you for your message and feedback. Your comments are extremely important to us, we will be sending them to the corresponding areas.Hoping you can give us a new opportunity at Cancun Bay Resort

5 out of 5
Service excelente, matress old and bad also pillows, but the service and people the best, Spirit very bad service we lost the conexión witness the airline become of lost time to park and had to stay in Miami overnight we had to pay for food and room

Posted by on Jul 30, 2023

Was this review helpful to you?
Comment from Hotel Management

Jul 31, 2023 by Sales manager

Dear Emma, thank you. Your feedback is very important to us. We are glad that your stay has been pleasant. We hope to see you back soon at Cancun Bay Resort.

4 out of 5
Nice place to stay. Good food and drinks. Only has one restaurant. Great service. Available transportation and tours at hotel

Posted by on May 31, 2023

Was this review helpful to you?
Comment from Hotel Management

Jun 1, 2023 by Sales manager

Dear Aracelis, We appreciate your comment and we are pleased to know that your stay was pleasant. Do not hesitate to come back to us, we will be more than happy to welcome you back.

4 out of 5
Nice resort , staff were very friendly and at your immediate service when needed . Easy access to the beach which was clean and well maintained by the staff on an everyday basis . Although they had variety options for food with 3 different resturants , but they need to work on the buffet to get better with taste , pastry corner was too good . I would have appreciate for them to offer variety of fresh juices rather than the concentrated ones , but all in all I would give it a 4 star . 🌟

Posted by , from AL-FATEH on May 23, 2023

Was this review helpful to you?
Comment from Hotel Management

May 24, 2023 by Sales manager

Dear guest, thank you. Your feedback is very important to us. We are glad that your stay has been pleasant. We hope to see you back soon at Cancun Bay Resort.

2 out of 5
Below is an honest review of my family's experience. Beachfront: First and foremost I was entirely disappointed with the beachfront of this resort. The picture makes the beach look large, spacious, and like it would be a good time. Suffice it to say, that the beach is small, obstructed by boats on either side and you are unable to go past the docks in the image. No wave, no fun, no room. Pools: There is a shallow pool for children and a slightly larger one for kids and teens. The basketball hoops there are broken and in disrepair. The water is cold, like bone-chilling cold. The adult "hot tub" bar area is also luke warm and small. Drinks: Unlimited drinks are bottom well and everything else is upcharged. Bartenders try but don't appear to be very well trained at making more than a rum and coke, a shot of tequila, or a pina colada. Not a good experience. Food: Extremely redundant and boring. It was advertised to have multiple options for dinner each night but mostly you will eat buffet food that is low buffet quality. The other optional restaurants are just the same buffet food sent to you in a different presentation. BAD Entertainment: Nightly entertainment was boring, limited, and unpleasant. Overall Experience: This was by far the worst resort we have stayed at in our six trips. We cannot recommend enough that others do not stay here. IN an effort to be economical my family suffered. Be smart and pay a few dollars more. It will be worth it for you.

Posted by on Dec 30, 2022

Was this review helpful to you?
Comment from Hotel Management

Dec 30, 2022 by Sales

Dear guest, thank you for your message and feedback. Your comments are extremely important to us, we will be sending them to the corresponding areas.Hoping you can give us a new opportunity at Cancun Bay Resort

1 out of 5
Food is disgusting , poisoning, I got stomach infection and diarrhoea. when I came back home got to go to doctor. No food assortment, everyday the same. No any restaurant in resort territory. Rooms very small, and old style. Entertainment very poor, no disco.

Posted by on Dec 17, 2022

Was this review helpful to you?
Comment from Hotel Management

Dec 19, 2022 by Sales

Dear guest, thank you for your message and feedback. Your comments are extremely important to us, we will be sending them to the corresponding areas.Hoping you can give us a new opportunity at Cancun Bay Resort

5 out of 5
Every day special events Every day different food We love it

Posted by on Dec 8, 2022

Was this review helpful to you?
Comment from Hotel Management

Dec 8, 2022 by Sales deparment

Dear guest, thank you. Your feedback is very important to us. We are glad that your stay has been pleasant. We hope to see you back soon at Cancun Bay Resort.

5 out of 5
We loved the smaller and more boutique atmosphere of the amenities. There was just enough to do without being over the top or loud all the time. Food was good and offered a nice variety; drinks were well made and fresh juice was available in the mornings. Staff was very friendly and helpful!!

Posted by on Nov 17, 2022

Was this review helpful to you?
Comment from Hotel Management

Nov 17, 2022 by Sales

Dear guest, thank you. Your feedback is very important to us. We are glad that your stay has been pleasant. We hope to see you back soon at Cancun Bay Resort.

5 out of 5

Posted by on Nov 16, 2022

Was this review helpful to you?
Comment from Hotel Management

Mar 10, 2023 by Sales deparment

Dear guest, thank you. Your feedback is very important to us. We are glad that your stay has been pleasant. We hope to see you back soon at Cancun Bay Resort.

3 out of 5

Posted by on Aug 15, 2022

Was this review helpful to you?
Comment from Hotel Management

Mar 10, 2023 by Sales deparment

Dear guest, thank you. Your feedback is very important to us. We are glad that your stay has been pleasant. We hope to see you back soon at Cancun Bay Resort.

About the Cancun Bay Resort - All Inclusive

Location Boulevard Kukulkan KM 3.5, Cancun, QROO 77500

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet meals, snacks, and select beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Gratuities

  • Buffet-style meals included
  • Surcharge for premium or imported non-alcoholic beverages
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Limited meals offered through room service
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Local non-alcoholic beverages and soft drinks included
  • Gratuities not included
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (only non-alcoholic beverages included)
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included
  • Theme parties included

Property Features

Cancun Bay Resort - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Cancun Bay Resort - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Beaux Arts aparthotel also offers a children's pool, a spa tub, and a fitness center. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Cancun aparthotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 1970 sq ft of conference space
  • 183 sq m of conference space
  • Built in 1978
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Cancun Bay Resort - All Inclusive offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11:00 AM. The aparthotel hosts a free manager's reception daily.

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sushi Bar - This sushi bar is located by the pool and specializes in sushi. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

Pina Colada - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Trattoria - This poolside restaurant specializes in Italian cuisine and serves dinner only. Open select days.

Jacuzzi Bar - This bar is located by the pool. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

Guests under 18 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Personal motor watercraft nearby
  • Ecotours nearby
  • Boat tours nearby
  • Golf lessons available nearby
  • Kayaking nearby

Spa Services

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Massages on beach
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Thai massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Cancun Bay Resort - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 1
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Reservations are required for onsite COVID-19 testing
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 5
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.65 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Bay Resort All Inclusive
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun
  • Cancun Bay All Inclusive
  • Cancun Bay Resort
  • Cancun Bay Inclusive Cancun
  • Cancun Bay Resort All Inclusive
  • Cancun Bay Resort - All Inclusive Cancun

You should know

  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Up to 5 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
url importing http://www.travelocity.com/Cancun-Hotels-Cancun-Bay-Resort---All-Inclusive.h5806712-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Cancun-Hotels-Cancun-Bay-Resort---All-Inclusive.h5806712-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Cancun-Hotels-Cancun-Bay-Resort---All-Inclusive.h5806712-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.