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Cancun Bay All Inclusive Hotel

3.5 star property
3.5-star beachfront hotel near Ultramar Ferry Puerto Juárez

Choose dates to view prices

Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun loungers, beach umbrellas
5 restaurants, breakfast, lunch, dinner served; international cuisine
5 restaurants, breakfast, lunch, dinner served; international cuisine
5 restaurants, breakfast, lunch, dinner served; international cuisine
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Housekeeping

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Langosta Beach
    ‪2 min drive‬
  • Tortuga Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | 1 bedroom, minibar, in-room safe, individually decorated

Superior Room, Ocean View

7.8 out of 10
Good
(27 reviews)
  • 334 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms | 1 bedroom, minibar, in-room safe, individually decorated

Master Suite 3 Bedrooms

  • 1033 sq ft
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Bedrooms

7.8 out of 10
Good
(26 reviews)
  • 606 sq ft
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, individually decorated

Standard Room

8.0 out of 10
Very good
(56 reviews)
  • 334 sq ft
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Cancun

On the beach.Your stay at this Zona Hotelera hotel places you within 3 miles (5 km) of Langosta Beach and Tortuga Beach. Also, Plaza Las Americas is within 3 miles (5 km) and Ultramar Ferry Puerto Juárez is within 6 miles (10 km).

What's nearby

  • Playa Tortugas - 3 min walk - 0.2 miles
  • Langosta Beach - 2 min drive - 1.1 miles
  • Tortuga Beach - 3 min drive - 2.0 miles
  • Plaza Las Americas - 7 min drive - 3.7 miles
  • La Isla Shopping Mall - 12 min drive - 6.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk
  • ‪Beach Bar - ‬9 min walk

About this property

Cancun Bay All Inclusive Hotel

3.5-star beachfront hotel near Ultramar Ferry Puerto Juárez
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.

A free manager's reception is offered daily. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts hotel also offers a hot tub, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 1970 sq ft of conference space
  • 183 sq m of conference space
  • Built in 1978
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (complimentary) are also available.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Portuguese, Spanish

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (29 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.19 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

How close is Cancun Bay All Inclusive Hotel to the airport?

Cancun Bay All Inclusive Hotel is 12.8 mi (22-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Cancun Bay All Inclusive Hotel?

As of Jun 23, 2025, prices found for a 1-night stay for 2 adults at Cancun Bay All Inclusive Hotel on Jul 9, 2025 start from $190.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Cancun Bay All Inclusive Hotel have an airport shuttle?

Airport shuttle services are not available at Cancun Bay All Inclusive Hotel.

How close is Cancun Bay All Inclusive Hotel to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Cancun Bay All Inclusive Hotel offer free breakfast?

Cancun Bay All Inclusive Hotel does not offer free breakfast.

Is there a casino at Cancun Bay All Inclusive Hotel?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (5-min drive) and Dubai Palace Casino (6-min drive) are nearby.

What time is check-in at Cancun Bay All Inclusive Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon. A fee applies for early check-in.

Is there free parking at Cancun Bay All Inclusive Hotel?

This hotel offers free self parking.

Does Cancun Bay All Inclusive Hotel have a pool?

Cancun Bay All Inclusive Hotel features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 6:00 PM.

Does Cancun Bay All Inclusive Hotel have a restaurant?

There are 5 onsite restaurants, offering options like international cuisine, pool views, and a poolside location.

Does Cancun Bay All Inclusive Hotel have a spa?

This hotel doesn't have a spa, but it does offer body treatments, beach massages, and facials.

How close is Cancun Bay All Inclusive Hotel to downtown Cancun?

Cancun Bay All Inclusive Hotel is 3.9 mi away from Avenida Kukulkan.

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 495 out of 1209 reviews
Rating 8 - Good. 302 out of 1209 reviews
Rating 6 - Okay. 186 out of 1209 reviews
Rating 4 - Poor. 114 out of 1209 reviews
Rating 2 - Terrible. 112 out of 1209 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Destiny

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nice. And took care of us as soon as we got there. We paid for a van to take us and pick us up for our flight back home. To be honest the food wasn’t so great. The dining area is very small. After 10pm you will have to order food or go to the strip.
Stayed 4 nights in Mar 2025

8/10 Good

Sidney

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Jeff john

Stayed 7 nights in Mar 2025

10/10 Excellent

Baby

Traveled with partner
Liked: Amenities
Enjoyed our stay. Food was good. Room as air conditioning. Lots of fun stuff to do. Friendly staff. Would book here again.
Stayed 6 nights in Mar 2025

10/10 Excellent

Alfredo Acosta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a smaller property, it was exceptionally clean and well maintained.
Stayed 4 nights in Mar 2025

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great resort. Perfect for families.
Stayed 7 nights in Mar 2025

8/10 Good

Danille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Mar 2025

10/10 Excellent

Ivan Aleksandrovich

Stayed 9 nights in Mar 2025

8/10 Good

Carl

Traveled with family and small children, Traveled with family
Liked: Staff & service
We enjoyed the resort. Staff were excellent. Our room was dated with quick amature repairs done (globs of silicone sealant in bathroom, etc), balcony door nearly impossible to slide. We loved the food at the main buffet. Found the lunch sushi difficult to access (wait line, very slow service) and the reservation dinner in main courtyard was NOT worth the effort - food average and had to have the seafood salad removed due to the smell (as per our seafood lovers). Also, our meal at this restaurant was drowned out by (bad) karaoke. In the evenings, noise from the main bar was clearly heard in our room until late (we have kids). Overall a good place and we would stay there again but would prefer a room further from the main courtyard.
Stayed 5 nights in Mar 2025

10/10 Excellent

Leah

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Costel Cornel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi. We enjoyed our visit to Cancun Bay Resort in Cancun. We will like to thank you for your hospitality and the wonderful experience. The room was okay, the food plenty and testy, the beach, the pool and the bars great. One thing I would recommend is to have a coffee machine (for a real coffee) placed in the main hallway for easy access at any time ( not waiting for the restaurant to open). The staff was always helpful. The entertainment team was great. Thanks for the nice vacation. For those who are not satisfied with this hotel, please add $ 5.000 more and get a stay next door!
Stayed 10 nights in Feb 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria Isabel

Stayed 6 nights in Mar 2025

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Pool set up was amazing. Would recommend better night entertainment. The 2 big shows were great but most resorts will do that daily vs 2 times a week.
Stayed 7 nights in Mar 2025

6/10 Okay

Richard Allen

Liked: Staff & service
Stayed 6 nights in Mar 2025

8/10 Good

Sandra, Chicago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for a short stay
Stayed 4 nights in Mar 2025

4/10 Poor

Robert Andrew

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Cancun Bay was sold as a resort. Not a chance! As a hotel, which is what the wrist band says, it's fine. There's not much to do. The food is flat out bad. The restaurants are underwhelming if you even get a reservation at one. This is not where you go to spend your whole trip without leaving (unless you want to starve or die of boredom). It's just a hotel. A safe place to lay your head. The staff is nice, but there aren't enough. No premium liquor is even available, let alone included. Stay at a hotel near a mall for cheaper. We had to go to La Isla mujeres and restaurants in town in order to save our vacation. If you don't have $2k USD to add to your trip, maybe you don't stay here...
Stayed 4 nights in Mar 2025

10/10 Excellent

Chaneli Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family came here for about a week and everything was amazing from the moment we checked in to when we checked out. Staff was nice and helpful, the rooms were kept nice and clean, it was just a great time overall.
Stayed 5 nights in Mar 2025

10/10 Excellent

Krystal-Lynn

Incredible bar service and clean rooms
Stayed 3 nights in Mar 2025

2/10 Terrible

Emily Ann

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight being cancelled due to mechanical issues, out of our control. The hotel would not refund us the hotel cost. Be careful of this hotel. Services were not used and I was charged for the whole cost of the hotel stay. Expedia will not let me post this review.
Stayed 5 nights in Feb 2025

4/10 Poor

Michael

This is a very dated facility. Room smelled of sewer gas at times, food selections were very poor, staff worked hard and were excellent, but overall, for an all inclusive resort this place is small and below par. We will not be staying there again.
Stayed 7 nights in Mar 2025

8/10 Good

Elijah Enriquez

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first trip to Mexico, and we were on a budget, this place certainly fit the bill. I am so grateful to the staff for their excellent service! They were cheerful, energetic, and very helpful. While we did have a minor issue with our first room assignment, they immediately offered to move us to another, ensuring it was clean. Housekeeping was excellent, our room was tidied daily, and drinks were replenished. Although their standard rooms could use some improvement—for instance, the bathrooms only have curtains instead of doors for privacy, and the toilet sometimes required time to flush. Maybe their other rooms are better. The buffet was always well-stocked, with some dishes changing daily. The pools and drinks were readily accessible. While reservations for their other restaurants required waking up early to make reservations by 8:30 AM, this wasn't a problem for us, as we enjoy waking up early on vacation. Overall, the price we paid for our stay was reasonable.
Stayed 4 nights in Mar 2025

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools, and beach access was amazing. Honestly I was very impressed with the buffet there, it was above and beyond what was expected. Altogether a very great place.
Stayed 6 nights in Mar 2025

6/10 Okay

Benjamin Howell

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Overall the hotel was good, me and my friends had a great time but they only had bottom shelf liquor and the cleanliness wasn’t amazing, but the staff made the trip for us especially Jordan and Alex the bartenders they looked after us day and night and really made the trip great!
Stayed 5 nights in Mar 2025

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and welcoming. Clean and family gate away.
Stayed 4 nights in Mar 2025