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"We loved our vacation at this hotel and staff was friendly. Only thing was money exchange wish they could change with smaller amounts hard to give tip ... " More

By a verified traveler on Sun 13 May 2018

Hotel Description

3-star beachfront property near Tortuga Beach

On the beach

A stay at this Zona Hotelera property places you within half a mile (1 km) of Turtle Beach and 2 miles (3 km) of Tortuga Beach. Langosta Beach and Plaza Las Americas are also within 3 miles (5 km).

All-inclusive

This property features 4 restaurants, 2 outdoor pools, and a spa tub. Relax beachside with sun loungers and cool off with a drink at the beach bar. There's fun for all ages with a children's pool and an arcade/game room, and families will appreciate the onsite laundry facilities.

LCD TVs

The 132 guestrooms have LCD TVs with cable channels and offer 2 bathrooms and balconies or patios. Other amenities include minibars, room service, and laptop-compatible safes.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$196 per night

Junior Suite, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Superior Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite (3 Bedrooms with dining room)

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Cancun Bay Resort - All Inclusive ratings based on 16 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Cancun Bay Resort - All Inclusive

Everyone (10) Couples (2) Family (3)
5 out of 5
This was our wedding and honey moon stay. We couldn’t have been happier with the hotel. Super friendly. We only one hiccup that for one night out to the club the entertainment manager didn’t make it clear that we are on our own for the return to the hotel after the club. Which would be ok to know from the beginning and not to find out at 3:30 in the morning.

Posted by on May 27, 2019

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Comment from Hotel Management

May 27, 2019 by Cancun Bay Management

Thank you, we are so happy to know you had a great time and we feel so proud to be part of your honeymoon memories. Please come back soon.

4 out of 5
Room cleanliness is great. It’s little hard for me to break change for big bills to give tips to the waiters. As the reception told me to go outside to currency exchange store to do it.

Posted by on Apr 12, 2019

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Comment from Hotel Management

Apr 16, 2019 by Cancun Bay Management

Thank you for choosing Cancun Bay, tips are welcome but your stay with us is the best for us. Please come back soon.

3 out of 5
First time at an all inclusive resort so I don't have anything to compare to. Small resort, friendly staff, not crowded. Close to bus stop and taxis. Concierge services for local activities at Xcaret, Xel-Ha, Chichen Itza and more. Next door to catamaran excursion to Isla Mujares. Daily activities at pool like volleyball, bingo. Nightly show from dancers to audience participated game show. Rooms are small but adaquate. Refrigerator stocked with 4 waters, 3 sodas and 2 juice boxes daily. Buffet was adequate, whole family was able to find something to eat. Each meal had outdoor grill with omelettes for breakfast, tacos or fish for lunch, and different selections for dinner. Buffet seemed better during the week, and some buffets were better than others. Poolside snack bar had hamburgers, hotdogs, finger food and fresh fruit. two bars on site that opens at 11, no issue getting all you can drink, some drinks were stronger than others.

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 16, 2019 by Cancun Bay Management

Thank you for stayed with us and for taking a time to bring us your experience, please come back soon !

4 out of 5
Decent but beds need to be updated. Food was pretty good but could use more variety & need sour cream!

Posted by , from US on Apr 5, 2019

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Comment from Hotel Management

Apr 16, 2019 by Cancun Bay Management

Thank you for satying with us and your feedback, we really apreciate it.

1 out of 5
I reserved 2 junior suites for 2 families. When we got there my suite was not ready and staff gave me 2 standard rooms with small beds. Very disappointing of course. Room service was awful. the second day, my suite was ready, but cold water in the shower only in one of the restrooms. the second bedroom's AC didn't work. I called for a day and half and staff said they were sending a technician, of course they didn't. they switch me to a different suite. and this time I demanded for staff to check the suite, before they hand me keys. Unfortunately we went to several parks during our stay and got to the hotel very late. Very disappointing when we wanted to shower, cold water again in the shower. I really hated everything at the hotel. If it wasn't because my family and I went to several park, we actually enjoyed Cancun, but not the hotel. Staff was angry at the reception and they were because I was complaining to them about the AC, the cold water in the shower, calling them several times for them to fix the AC but no success there. I requested a credit for my stay because two days we were without an AC and supposely the technician was on his way. really? I don't think so. They should have done something else, but they didn't. They couldn't give me credit because I reserved through "Travelocity" not with the hotel directly. BS. Don't stay at this hotel. it has been the worse hotel I have stayed in my life. Once again very disappointing.

Posted by on Mar 15, 2019

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Comment from Hotel Management

Mar 22, 2019 by Cancun Bay Management

We are sorry for your experience, we would like to have more details about your stay, so then, we can verify spesific situations and fix them of course. Thank you for taking a time to share with us.

5 out of 5
what a great place wtth very helpful and very friendly staff great trip

Posted by on Feb 28, 2019

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Comment from Hotel Management

Mar 4, 2019 by Cancun Bay Management

Thank you so much, we feel motivated to know we did our job as we wanted. Please come back soon.

4 out of 5
Staff was on top of every thing you wanted, friendly, mainly spoke Spanish (it's in Mexico where Spanish is the main language) so sometimes communication was difficult. The facilities were nice and maintained well. The buffet food could use some improvement (coming from an American) the sushi bar on the other hand...... Everything I tried was very good and had nice presentation. I at at the dinner by the pool a couple nights, they offer a private dinner for two on the dock, candle lit and private. The personal pizza on that menu was delicious. The staff kept both adults and children entertained through mid day with volleyball, ping pong, basketball shoots and water polo. entertainment each night in the main concourse. The resort is located in the middle of the snorkel/sailing docks so it can be noisy in the mid morning with people setting off for those activities (I myself enjoy sailing so I enjoyed the view) the beach was nice and clean.

Posted by on Feb 26, 2019

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Comment from Hotel Management

Mar 4, 2019 by Cancun Bay Management

Thank your for taking a time to bring us your feedback and share your experience, please come back soon.

5 out of 5
5 of 5 this resort was the 6th I've stayed at in Cancun. Others offer more food choices, however you can always find something you like. these are served hot, unlike others, and timely. No words can explain the staff and their efforts to please. They were unable to stop the day and a half of rain, but made it comfortable as possible. I feel the staff isn't paid for the effort they display, so I tip a bit which I'm sure helps. Phil Chicago

Posted by on Feb 21, 2019

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Comment from Hotel Management

Apr 3, 2019 by Cancun Bay Management

Thank you Phil , your comments help us a lot , you motivate us to keep in going.

2 out of 5
This was a nice hotel for the price, if you only want to use it for sleeping. I think that my husband and I wasted money on all inclusive because we spent more money eating out. The "buffet" was very very limited and the options were not that great for breakfast, lunch, or dinner. The snack bar by the pool closed super early, the drinks were watered all the way down. We spent most of our time away from the hotel and exploring. We spent lots of unnecessary money for us to have "all-inclusive."

Posted by , from North Carolina on Nov 14, 2018

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Comment from Hotel Management

Nov 22, 2018 by Cancun Bay Resort

Thank you very much for taking a little of your valuable time to let us know about your stay at Cancun Bay Resort. We really appreciate the kind feedback. Rest assured that I have taken good note of your observations regarding your stay as this type of communication helps us detect areas of improvement and therefore continue to take appropriate measures to avoid future repetitions.

1 out of 5
Obviously no beach but horrible staff the hotel smelled like wet dog there was no water or light the first day so we went to another resort and the hotel didn't want to reimburse.

Posted by on Aug 25, 2018

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Comment from Hotel Management

Aug 27, 2018 by Cancun Bay Management

Thank your for choosing Cancun Bay, we are sorry for your inconveniences and perception about our services, hope you had enjoyed our beautiful Cancun.

About the Cancun Bay Resort - All Inclusive

Location Boulevard Kukulkan KM 3.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and local beverages included
  • Room service during certain hours (limited menu)

Activities and facilities/equipment
Land activities

  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Surcharge for room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • All meals served buffet-style
  • Airport transfers not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium/non-domestic beverages not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Limited meals offered through room service
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Room service during certain hours
  • Theme parties included

Property Features

Cancun Bay Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Cancun Bay Resort - All Inclusive offers its guests 2 outdoor swimming pools, a spa tub, a fitness center, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. A free manager's reception is offered daily. WiFi is free in public spaces. Event space at this property measures 1970 square feet (183 square meters) and includes a conference center. Spa services, a library, and a terrace are also featured at the family-friendly Cancun Bay Resort - All Inclusive. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Cancun property.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 1970 sq ft of conference space
  • 183 sq m of conference space
  • Built in 1978
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (20.7 km / 12.9 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Cancun Bay Resort - All Inclusive offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • 2 bathrooms
  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

The property hosts a free manager's reception daily.

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sushi Bar - This sushi bar is located by the pool and specializes in sushi. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

Pina Colada - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Trattoria - This poolside restaurant specializes in Italian cuisine and serves dinner only. Open select days.

Jacuzzi Bar - This bar is located by the pool. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

Guests under 18 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Windsurfing nearby

Spa Services

  • Sports massage
  • Massages on beach
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property requires payment of the 1st night upon booking, with the full balance due at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking. To complete the reservation process and obtain additional information, please contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • No elevators

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.40 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Bay Resort All Inclusive
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun
  • Cancun Bay All Inclusive
  • Cancun Bay Resort

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.