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Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive

5.0 star property
5-star beachfront property near Maroma Beach

Choose dates to view prices

Photo gallery for Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive

2 outdoor pools, cabanas (surcharge), pool umbrellas
Junior Suite Ocean View 2 Double Beds | Free minibar, in-room safe, desk, blackout drapes
Preferred Club Junior Suite Ocean View 2 Double Beds | View from room
Lobby sitting area
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

Map
Carretera Federal 307 Chetumal-Cancún, Km 306.5, Solidaridad, Playa del Carmen, QROO, 77710
  • Maroma Beach
    ‪7 min drive‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪10 min drive‬
  • Tres Rios Ecopark
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬

Room options

View all photos for Junior Suite Tropical View King

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Tropical View King

  • 623 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Ocean View 2 Double Beds

Junior Suite Partial Ocean View 2 Double Beds | Free minibar, in-room safe, desk, blackout drapes

Junior Suite Partial Ocean View 2 Double Beds

  • Partial ocean view
  • 623 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View 2 Double Beds

Preferred Club Junior Suite Ocean View 2 Double Beds | View from room

Preferred Club Junior Suite Ocean View 2 Double Beds

  • Ocean view
  • 623 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Separate tub and shower, jetted tub, free toiletries, hair dryer

Junior Suite Ocean View King

  • Ocean view
  • 623 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite King

Preferred Club Honeymoon Suite King | Free minibar, in-room safe, desk, blackout drapes

Preferred Club Honeymoon Suite King

  • Ocean view
  • 1249 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View King

View from room

Preferred Club Junior Suite Swimout Tropical View King

  • 623 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean Front Swim Out Governor Suite

Preferred Club Ocean Front Swim Out Governor Suite | Free minibar, in-room safe, desk, blackout drapes

Preferred Club Ocean Front Swim Out Governor Suite

  • Ocean view
  • 1249 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | View from room

Preferred Club Junior Suite Ocean View King

  • Ocean view
  • 623 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Out Tropical View King

View from room

Junior Suite Swim Out Tropical View King

  • 623 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Swim Out

Presidential Suite Swim Out | Free minibar, in-room safe, desk, blackout drapes

Presidential Suite Swim Out

  • Ocean view
  • 1873 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View 2 Double Beds

Junior Suite Ocean View 2 Double Beds | Free minibar, in-room safe, desk, blackout drapes

Junior Suite Ocean View 2 Double Beds

  • Ocean view
  • 623 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Tropical View Double

Junior Suite Tropical View Double | Free minibar, in-room safe, desk, blackout drapes

Junior Suite Tropical View Double

  • 623 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View King

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Partial Ocean View King

  • Partial ocean view
  • 623 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | View from room

Preferred Club Junior Suite Ocean Front King

  • Ocean view
  • 602 sq ft
  • Sleeps 2
  • 1 King Bed

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Panoramic Suite Ocean Front | View from room

Impression Moxché by Secrets – Adults Only – All Inclusive

Corasol
  • Pool
  • All inclusive
  • Spa
  • Pet friendly
4.8 out of 5, Exceptional, 173 reviews
The price is $997
includes taxes & fees
$997 per night
Apr 20 - Apr 21
Impression Moxché by Secrets – Adults Only – All Inclusive

About the neighborhood

Playa del Carmen

Beachside getaway.With a stay at this Maroma property, you'll be within 2 miles (3 km) of Maroma Beach and 6 miles (10 km) of Tres Rios Ecopark. El Camaleón Mayakoba Golf Course is within 9 miles (15 km) and Quinta Avenida is within 12 miles (20 km).

What's nearby

  • Maroma Beach - 7 min drive - 1.7 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive - 4.1 miles
  • Paradise Beach - 10 min drive - 3.7 miles
  • Tres Rios Ecopark - 13 min drive - 5.7 miles
  • El Camaleón Mayakoba Golf Course - 13 min drive - 6.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

Restaurants

  • ‪La Laguna - ‬9 min drive
  • ‪Snake Bar At Iberostar Maya - ‬13 min drive
  • ‪Alberca - Pool - Bar - ‬14 min drive
  • ‪Restaurante el Tapatío - ‬10 min drive
  • ‪Restaurante el Rancho - ‬13 min drive

About this property

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive

5-star beachfront property near Maroma Beach
Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub, and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 412 guestrooms or units
  • 4 levels
  • 8 dining venues
  • 8 bars or lounges
  • Meeting rooms
  • 7752 sq ft of conference space
  • 720 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive offers 412 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 42-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Exterior

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Pet friendly
4.6 out of 5, Wonderful, 751 reviews
The price is $833
includes taxes & fees
$833 per night
May 4 - May 5
Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 8 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Archery
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Personal motorized watercraft
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Stereo
  • Volleyball
  • Yoga classes

Accessibility

  • No elevator

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces a strict dress code in certain restaurants.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Secrets Maroma Beach Riviera Cancun
Cancun Secrets Maroma Beach Riviera
Maroma Beach All Inclusive
Maroma Beach Secrets
Secrets Beach Riviera Cancun All Inclusive
Secrets Cancun Maroma Beach
Secrets Maroma Beach
Secrets Maroma Beach All Inclusive
Secrets Maroma Beach Riviera Cancun
Secrets Maroma Beach Riviera Cancun All Inclusive
Secrets oma Riviera Cancun In

Frequently asked questions

How close is Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive to the airport?

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive is 31.9 mi (271-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

As of Apr 18, 2025, prices found for a 1-night stay for 2 adults at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive on Apr 20, 2025 start from $518.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive have an airport shuttle?

Airport shuttle services are not available at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive.

How close is Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive offer free breakfast?

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive offers free buffet breakfast every day from 6:30 AM to 11:00 AM.

Is there a casino at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

No, there is no casino at this property, but Riviera Gran Casino (20-min drive) is nearby.

What time is check-in at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

This property offers free self parking and valet parking.

Does Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive have a pool?

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive features 2 outdoor pools.

Does Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive have a restaurant?

Yes, there are 8 restaurants on site.

Does Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive have a spa?

This property has a spa, which features reflexology, body scrubs, and body wraps.

How close is Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive to downtown Playa del Carmen?

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive is 10 mi away from Playa del Carmen.

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1049 out of 1276 reviews
Rating 8 - Good. 148 out of 1276 reviews
Rating 6 - Okay. 54 out of 1276 reviews
Rating 4 - Poor. 13 out of 1276 reviews
Rating 2 - Terrible. 12 out of 1276 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

PEARL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

padriac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like The staff and their commitment to me enjoying my stay while I was at the resort
Stayed 4 nights in Jan 2025

10/10 Excellent

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely our favorite place, we don’t even search further any more when looking for a place to book, this is our forever spot.
Stayed 7 nights in Dec 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Donna Carol, Brookshire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at Secrets Maroma Beach Resort in Playa del Carmen, Mexico, for our wedding anniversary and it was an absolutely unforgettable experience! From the moment we arrived, the VIP service was outstanding. The staff went above and beyond to make us feel like royalty, anticipating our every need with such warmth and professionalism. The entertainment was top-notch, with a variety of high-quality shows and activities that kept us engaged throughout our stay. Whether it was live music, cultural performances, or themed nights, every event was thoughtfully curated and added so much joy to our experience. We stayed in the honeymoon suite, and it was nothing short of breathtaking. The room was impeccably designed with luxury and romance in mind. The stunning ocean view, spacious layout, and private amenities made it feel like our own little paradise. It was the perfect retreat for relaxation and indulgence. Every aspect of our stay exceeded expectations, from the incredible food and drinks to the pristine beaches and luxurious spa. Secrets Maroma Beach is truly a slice of heaven, and I can't recommend it enough for anyone looking for a dream getaway. We can’t wait to return!
Stayed 4 nights in Nov 2024

10/10 Excellent

Abby Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
This property was beautiful. The staff was great. My only complaint is that we bought a pool float at the stand by the pool and was charged double. The guy told us 25.00 and then charged our room over 50.00. They would not change it for us. Always get a receipt.
Stayed 4 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel and the beach
Stayed 7 nights in Jan 2025

6/10 Okay

Brian Curt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was great, but the sales tactics undermined the value of the premium price we paid. Upon arrival, we were pitched an upgrade to the “Preferred Club,” which quickly turned into a timeshare presentation. While I get it’s a business, it set a disappointing tone. On our first night, we were seated to discuss options for the New Year’s celebration, assuming it was included in the inflated holiday rate. Instead, we were told we’d need to pay $400-$800 extra to attend. This left us frustrated and undervalued, souring our impression of the stay. The restaurants had long waits every night, which is understandable during the New Year’s rush, but the inconsistency between bars was disappointing. Drinks varied wildly in quality. The lobby bar was the best, offering decent drinks, but the others served weak, inconsistent versions of the same orders. The constant upselling—whether for cabanas, events, or vendor products—was exhausting. My wife wanted to leave after the first night when she couldn’t get into a restaurant she’d looked forward to. I shared our concerns with the concierge and front desk, but nothing was done. Limited beach shade also seemed designed to push guests into renting cabanas. While I had a decent time and would consider going back, my wife made it clear she would not. The aggressive sales tactics and lack of attention to guest concerns diminished the overall enjoyment.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kimberley

Stayed 6 nights in Jan 2025

10/10 Excellent

Anh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts we have ever vacationed. It’s worth the extra cost to stay at this hotel. Foods were amazing in every à la carte restaurants. Staffs were outstanding even if you don’t tip, they still serve you with the best attitude. Of course, I tip my butler at Bali bed area, chef at Habachi, maid, and porter. They made you feel welcomed and not obligated to tip at every corner. Coco cafe have different desserts everyday was fabulous. No complaints except, we should’ve come here later in the month cause first week of January is still cold and cloudy 5 days out of 6days we were here. We will definitely staying with this brand when we are in Mexico again.
Stayed 6 nights in Jan 2025

10/10 Excellent

Jenna Faith

Stayed 4 nights in Jan 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Tejpalsinh Durgeshsinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Hashima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience ever. book it
Stayed 4 nights in Dec 2024

8/10 Good

Michael Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is fantastic. Unfortunately, there are enough chairs on the beach (Preferred Club or otherwise) when the resort is full. Unfortunately, there were lots of people marking chairs at the pool and beach first thing in the day. The service was quite good but the drinks were incredibly watered own even when we asked for doubles. I joked with my wife that a "triple" might yield what a single would yield elsewhere. The food was average. My wife was not a fan at all. I thought the selection was robust but some seasoning was needed on the majority of the food. I enjoyed having an Old Fashioned made tableside at the Italian restaurant. As for the room, we upgraded to a Honeymoon Suite with ocean view. The room was spacious but not worth the additional charge if you paid full freight. Our ocean view was also impeded by a couple of two story beach cabanas. Our patio had water staining on the ceiling as well as stained cushions. Paint was also peeling on the ceiling and a column. There was also no true sports bar to watch CFB playoff games. The only bar that came close had limited seating. Next, we were brought to our room in a maintenance golf cart and 3 adults tried to fit on a seat designed for two. I half hung off the golf cart as did the driver. We were also brought to our room by way of a back alley that is for service vehicles and warehousing for the resort. Not a good look. All told, this is not a 5 star resort. It is more like 3.5-4 stars.
Stayed 7 nights in Dec 2024

10/10 Excellent

Cassiopeia Yuki, milton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort
Stayed 6 nights in Dec 2024

10/10 Excellent

Joseph G DePete Lauri L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed a various secrets properties over the years, this one is hands-down the best. Excellent location on Maroma beach, truly outstanding staff, good restaurants. I paid extra for the honeymoon sweet...large and well appointed, ocean front. Beautiful stay. Only thing I would improve, is the private club has a musty odor, noticed it on my last visit as well. Gym is nice, (it rained a few days so heck, why not work off some tequila), but it could use a little updating for maybe even a slight expansion. Overall...a perfect stay, will go back again....but the secret as Secrets are its people. The employees are 5 star top notch.
Stayed 5 nights in Dec 2024

10/10 Excellent

Barbara

Stayed 7 nights in Dec 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ammenities and staff. Food options we fantastic.
Stayed 5 nights in Dec 2024

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Our 4th time here. We love it! A big, fat 5 across the board.
Stayed 6 nights in Dec 2024

10/10 Excellent

Dina

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, luxury resort, beautiful pools, fantastic food! 10/10 would recommend all around! This was the best all inclusive we have ever stayed at hands down - we were so pampered and it was hard for us to leave. The only minor down side was that we were asked to attend a 90 min presentation and encouraged to upgrade services (for example, to upgrade to a dinner with champagne on the beach), but overall this did not have an impact on our experience at the resort. Overall, the service at this resort was better than any place we have ever been to!
Stayed 4 nights in Dec 2024

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended this place very clean and food was good
Stayed 4 nights in Dec 2024

8/10 Good

Roman, Eden Prairie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a fantastic resort and our 5th year visiting. We still consider one of the best resorts, however we have to call out excessive "upgrades" that we are constantly encountering over the past few years. Confronted not only with $100 mediocre bottles of wine at dinner, but $250-$500 dinner upgrades just to see a christmas show. The biggest change is tightening of regular (not preferred club) beach area and installing "bali beds" in the front and charging $60-100 per day. These are obstructing any kind of a view for anyone else. I understand why they are doing this, however we expect more from a resort of this caliber. I would ask everyone to not pay for these "bali beds" in the front row - if no one pays, they won't have them. It pains us to leave such a critical review, because the staff is so nice, but we find all of the above is a bit egregious.
Stayed 9 nights in Dec 2024

10/10 Excellent

Alejandra Jimenez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was inclusive and everyone and I mean, EVERYONE had a welcoming smile and incredible staff that made you feel like home.
Stayed 4 nights in Dec 2024