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"Everything about this resort is amazing! I have stayed at several all inclusive resorts and by far this is my favorite! We plan on returning next mont ... " More

By a verified traveler on Fri 14 May 2021

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Hotel Description

4-star beachfront property near Playa del Carmen Maritime Terminal

Beachfront retreat

Your stay at this Playacar property places you within 2 miles (3 km) of Xaman Ha Aviary and Playacar Golf Club. Paseo del Carmen and Playa del Carmen Maritime Terminal are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and mini golf, and complimentary bicycles are available on site.

Select Superior Adults Only

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Jr Suite Hacienda

Bed Count room.options.bedSize. Maximum Occupancy 5 Max

Riviera Family King Junior Suite

Bed Count room.options.bedSize. Maximum Occupancy 5 Max

Riviera Family Queen Junior

Bed Count room.options.bedSize. Maximum Occupancy 5 Max

Royal Elite One Bedroom Suite (3 adults 1 child)

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Royal Elite One Bedroom Suite

Bed Count room.options.bedSize. Maximum Occupancy 5 Max

Sandos Playacar All Inclusive ratings based on 9 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sandos Playacar All Inclusive

Everyone (2) Couples (1) Family (5)
1 out of 5
The pool was dirty the whole time I was there. Did not serve premium alcohol like the ad says. Drinking glass were not properly washed or sanitized very nasty. The ac in the room barely blew any cool air. Bathroom smelled like sewer the entire stay. Food was terrible at all the eating places but one ( blue moon ) only one waiter at pool side the entire stay ( 30 min to get a drink ). Stayed there to do something different besides staying in hotel zone. I have been to Cancun 17 times and have never been this disappointed at a property. I will not come back to sandos playacar.

Posted by , from Dayton on Jul 14, 2022

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Comment from Hotel Management

Jul 15, 2022 by E-concierge

Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. It is a pity that we have not exceeded your expectations; accept our sincere apologies, it certainly does not reflect the commitment and the quality that we have exhibited for many years. The comments and suggestions we receive from our guests are very important to maintain the quality of the service at the resort. They will be definitely reviewed with different departments to introduce corrective actions and improvements. We will very glad if you give us the opportunity to host you again in the near future to restore the confidence in our chain by writing us a mail of your requests and wishes a few weeks before arrival and it will be our pleasure to help you in the best possible way. Regards !!! Lucero Alvarado Sandos Playacar

1 out of 5
Great place to be

Posted by on Jul 4, 2022

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Comment from Hotel Management

Jul 5, 2022 by E-concierge

Dear guest, We thank you for choosing us and we would have liked to hear your comments through this important medium. Best regards! Lucero Alvarado Sandos Playacar

3 out of 5

Posted by on Nov 15, 2021

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4 out of 5
Eveything

Posted by on Jun 29, 2021

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Comment from Hotel Management

Jun 29, 2021 by Giovanna Barbieri - Quality Manager

Dear guest, Thank you for your evaluation, we would have liked to read your comments to know more about your experience but we are glad to see that you've enjoyed your holidays. Regards,

1 out of 5
I travel a lot and have stayed at many resorts and this has been by far my least favorite one. From the moment we arrived, having to wait in a long line to check in (it seriously took close to an hour), it just went downhill from there. The staff are NOT friendly. I'm used to people greeting you in the mornings, to people asking you if you need anything, here, you can forget about all that. It's evident that the culture here is toxic, that people just hate their jobs. They look and seem miserable. The rooms are outdated. I couldn't even figure out how to adjust the temperature in my room. There was no hair conditioner available which is just crazy to me. Also, is it crazy that they DON'T restock the fridge with beer? I had to call room service to get some and when I asked for 10 of them, they said I could only get 6! Is this absolutely ridiculous or is it just me? Not that I was going to drink all 10 of them, I just didn't want to keep calling room service to restock the fridge myself. Also, the MAIN reason why I will never be returning to this resort is because I was forced to book a room in the family section because I have a son, keep in mind that both my parents also traveled with me but booked a separate room, however, they were going to watch my son the majority of the time. One night I tried to go watch the basketball game with my cousins and I was told I couldn't be in that bar because I had a blue wristband, mind you, I had people watching my son. RIDICULOUS.

Posted by on Jun 15, 2021

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Comment from Hotel Management

Jun 15, 2021 by Giovanna Barbieri - Quality Manager

Dear Guest, We regret the poor impression you had about the resort and the inconvenience you had to face. We will review every single point you are mentionning to improve and take measures to correct, where possible. The hotel has different areas for families, adults and members of the vacational club, and different color wristbands. In cases like yours the hotel can make an exception and you can ask to upgrade your wristbands to the adults only so that you can stay in adults areas, without your son, and enjoy all the areas. Again, we are very sorry that your overall vacation was not up to your expectations. We hope to have the chance to serve you again in the future and be able to change your perception. Regards.

5 out of 5
Everything about this resort is amazing! I have stayed at several all inclusive resorts and by far this is my favorite! We plan on returning next month.

Posted by on May 14, 2021

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Comment from Hotel Management

May 17, 2021 by GM Assistant

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guest's experiences and we will be forwarding them to our Management for their review. Always at your service! Eugenia Camacho GM Assistant Sandos Playacar Beach Resort

5 out of 5

Posted by on Apr 28, 2021

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Comment from Hotel Management

May 10, 2021 by GM Assistant

Muchas gracias por habernos elegido como destino vacacional y por el tiempo que ha empleado en compartir sus comentarios. Nos alegra leer que disfrutó de la atención y que su estadía fue excelente, pasando los mejores días de sus vacaciones en Sandos Playacar Beach Resort. Quedamos a sus órdenes. Sandos Playacar Beach Resort.

2 out of 5
Over 1 hour to check in Not given the room we paid for Not ample bedding 3 inch roach on the wall in our room Multiple spiders In The room and shower Things from guest before us left in the bathroom window Our request to be by other family members not considered, over 1/4 mile between our rooms Not happy with stay at all

Posted by on Dec 7, 2020

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Comment from Hotel Management

Dec 8, 2020 by Warren B

Thank You for having taken the time to share with us your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the vast majority of our guests experiences, we assure you that we will be forwarding your review to our Resort Management for their perusal. Always at your Service! Warren B Web Relations Manager Sandos Playacar Beach Resort

4 out of 5
Everything is great except for Wi-Fi. It is nearly impossible to stay connected to the internet inside the room

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 15, 2019 by Warren B

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

About the Sandos Playacar All Inclusive

Location Paseo Xaman-Ha, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/body boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/bodyboarding included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Scuba lessons included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 819 guestrooms or units
  • 3 levels
  • 7 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Built in 2004
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 8
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Sandos Playacar All Inclusive has 9 restaurants on site.

24-hour room service is available.

Nearby Activities

2 outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Miniature golf on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Parasailing nearby
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Skydiving nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Fitness classes on site
  • Sailing on site
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 22
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Sandos Playacar All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Property does not require health documentation at check-in
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Sandos Playacar Beach Resort
  • Playacar Beach Resort
  • Sandos
  • Sandos All Inclusive
  • Sandos Beach
  • Sandos Beach Resort All Inclusive
  • Sandos Playacar Beach
  • Sandos Playacar Beach Resort
  • Sandos Resort
  • Sandos Playacar Beach Resort All Inclusive Playa del Carmen
  • Sandos Playacar Beach Playa del Carmen
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos All Inclusive
  • Sandos Playacar Beach Resort Spa All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Hotel Sandos Playacar Beach Resort - All Inclusive
  • Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
  • Sandos Playacar All Inclusive

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.