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Sandos Playacar All Inclusive

4.0 star property
4-star beachfront property near Playa del Carmen Maritime Terminal

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Photo gallery for Sandos Playacar All Inclusive

Aerial view
View from room
Reception
Platinum King Junior Suite | 1 bedroom, free minibar, in-room safe, desk
Water park

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Room service

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪18 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪7 min drive‬
  • Quinta Avenida
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Platinum King Junior Suite Ocean Front

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Master Suite

1 bedroom, free minibar, in-room safe, desk

Platinum King Master Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room

Jr Suite Hacienda

  • 388 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

1 bedroom, free minibar, in-room safe, desk

Hacienda One Bedroom Suite

7.2 out of 10
Good
(5 reviews)
  • 786 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Platinum King Junior Suite

Platinum King Junior Suite | 1 bedroom, free minibar, in-room safe, desk

Platinum King Junior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Select Superior Adults Only

1 bedroom, free minibar, in-room safe, desk

Select Superior Adults Only

7.0 out of 10
Good
(35 reviews)
  • 334 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | 1 bedroom, free minibar, in-room safe, desk

Select Ocean Front Adults only

8.0 out of 10
Very good
(7 reviews)
  • 322 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Platinum King Master Suite Ocean Front

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | 1 bedroom, free minibar, in-room safe, desk

Riviera Family King Junior Suite

7.8 out of 10
Good
(47 reviews)
  • 560 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

1 bedroom, free minibar, in-room safe, desk

Riviera Family Queen Junior

8.4 out of 10
Very good
(86 reviews)
  • 560 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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  • Pool
  • Hot Tub
  • All inclusive
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Jul 28 - Jul 29
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About the neighborhood

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Xaman Ha Aviary and Playacar Golf Club. Paseo del Carmen and Playa del Carmen Maritime Terminal are also within 3 miles (5 km).

What's nearby

  • Playacar Beach - 3 min walk - 0.2 miles
  • Playacar Golf Club - 18 min walk - 1.0 mile
  • Playa del Carmen Maritime Terminal - 7 min drive - 2.0 miles
  • Quinta Avenida - 7 min drive - 2.0 miles
  • Xcaret Eco Theme Park - 11 min drive - 4.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

4-star beachfront property near Playa del Carmen Maritime Terminal
Some rates at Sandos Playacar All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This beach property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 819 guestrooms or units
  • 3 levels
  • 7 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Meeting rooms
  • Built in 2004
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, German, Italian, Portuguese, Spanish

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  • Hot Tub
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Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

How close is Sandos Playacar All Inclusive to the airport?

Sandos Playacar All Inclusive is 20.3 mi (255-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Sandos Playacar All Inclusive have an airport shuttle?

Sandos Playacar All Inclusive offers an airport shuttle 24 hours a day, for a charge of MXN 2100 per person, one way.

How close is Sandos Playacar All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Sandos Playacar All Inclusive offer free breakfast?

Sandos Playacar All Inclusive does not offer free breakfast.

Is there a casino at Sandos Playacar All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (8-min drive) is nearby.

What time is check-in at Sandos Playacar All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Sandos Playacar All Inclusive?

This property offers free self parking.

Does Sandos Playacar All Inclusive have a pool?

Sandos Playacar All Inclusive features 8 outdoor pools and a children's pool.

Does Sandos Playacar All Inclusive have a restaurant?

Yes, there are 9 restaurants on site.

Does Sandos Playacar All Inclusive have a spa?

Pamper yourself with a day at Spa Sandos, where you can enjoy facials, body wraps, and reflexology.

How close is Sandos Playacar All Inclusive to downtown Playa del Carmen?

Sandos Playacar All Inclusive is 2.3 mi away from Playa del Carmen.

Sandos Playacar All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 497 out of 1358 reviews
Rating 8 - Good. 357 out of 1358 reviews
Rating 6 - Okay. 232 out of 1358 reviews
Rating 4 - Poor. 148 out of 1358 reviews
Rating 2 - Terrible. 124 out of 1358 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to relax and have a great time.
Stayed 4 nights in Mar 2025

6/10 Okay

Athenia

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

George

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our all inclusive trip. Just wish the bars stayed open past 1130
Stayed 5 nights in Mar 2025

4/10 Poor

Carolena Dawn

Stayed 5 nights in Mar 2025

6/10 Okay

Julie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location is excellent. The beach is beautiful. Pools are nice. Food was good. Rooms are clean, but poorly maintained. Almost all elevators were broken. VIP access was useless. Found zero benefit.
Stayed 8 nights in Mar 2025

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Jason Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great week there! My only complaint was they ran out of margarita mix for the last 2.5 days we were there. Lots of other drinks to have instead, but I was really enjoying the line margaritas!
Stayed 7 nights in Mar 2025

6/10 Okay

Keilly

Traveled with family and small children
Liked: Staff & service
The grounds were gorgeous and the staff were amazing. Our room was outdated, space under door where scorpion got in, broken AC, tub leaked all over floor, also didn’t like getting turned away for blue bracelets.
Stayed 11 nights in Mar 2025

8/10 Good

Kelley

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms need a drastic remodel. There aren’t enough electrical outlets, the shower is outdated and the rooms are not very quiet. The overall resort is beautiful, clean and well maintained. The staff is friendly and helpful. Rueben at check in was amazing and welcoming. So friendly and fun.
Stayed 8 nights in Mar 2025

6/10 Okay

Crispin Gregory, queen creek

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air conditioner inadequate
Stayed 5 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable Stay.

We had a good time here. The rooms are older and have not been renovated. At least the one we had been was incredibly outdated. However, the room was extremely clean and the beds were comfortable — the balcony was great. We liked the environment and the entire space of the property was really pretty to walk. We were primarily disappointed about the food; it really was not that great. We only enjoyed the breakfasts, and the beachfront enjoyment of that breakfast… super breakfast buffet. Overall, we may stay here again, traveling through Mexico. I would recommend of you traveling with children. We were 2 adults, and this is for sure a great family resort.
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The A la Carte restaurants were all very good. The shows were professional
Stayed 7 nights in Mar 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very quiet resort, we were worried about the recent food illnesses, but we did not experience any problems. We had a nice stay.
Stayed 8 nights in Mar 2025

2/10 Terrible

Malcolm, Grande Prairie

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Stephen

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Time
Stayed 7 nights in Mar 2025

4/10 Poor

Emilie

Traveled with family and small children, Traveled with partner
Disliked: Amenities
Water Issues: No water to shower on day 1 of our stay, leaving guests to clean themselves in the private pools. No hot water in our room for the first 3 days. When we did have some hot water, it would run out quickly, making it difficult to enjoy basic amenities. Limited Dining Options: The buffets were closed, and despite multiple attempts, it was impossible to make reservations at the other restaurants, severely limiting our dining choices. Unpleasant Odor: There was a persistent stench of sewage around the property, which detracted from the overall experience and made it difficult to fully enjoy the resort. Food-Borne Illness: My family and I all experienced diarrhea, and some members also suffered from vomiting. As I am 7 months pregnant, I could not take any medication to alleviate my symptoms, which further impacted our stay. Hot Tub Issues: The hot tub was cold and dirty, which was concerning. We never used it. Harassment by Staff: Every day, my husband and I were accosted multiple times per day by staff members asking if we were interested in “visiting the property for an hour and receiving free massages” in exchange for listening to a timeshare presentation. This continued throughout our stay, and staff even left a note on our door requesting that we immediately go to reception for “compensation” – another attempt to discuss timeshares. Cleanliness: My room's shower was visibly dirty, which was disappointing and did not meet the standards I expected.
Stayed 6 nights in Feb 2025

10/10 Excellent

Justin

Stayed 7 nights in Feb 2025

4/10 Poor

Bonnie

Traveled with family
Disliked: Property conditions & facilities
We had NO water for two days! Then we had NO hot water for an additional day!
Stayed 5 nights in Feb 2025

4/10 Poor

Kaylie

Stayed 7 nights in Feb 2025

10/10 Excellent

javier chavez gonzalez

Stayed 9 nights in Feb 2025

8/10 Good

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service
Fourth family trip with a young child. Property has some maintenance issues in the rooms they need to prioritize and work through. Water pressure needs to be improved and the patio doors need attention.
Stayed 6 nights in Feb 2025

2/10 Terrible

Shelley

Stayed 7 nights in Feb 2025

2/10 Terrible

Jenny Zoraida

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water we all got sick from Food poisoning
Stayed 4 nights in Feb 2025

6/10 Okay

Gareth

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Mediocre food bordering on terrible (breakfast and lunch), dinners were ok to good. The service was mediocre to bad, which surprised me. The shows were actually hit or miss. Nice beach! Overall not impressed and would not go back…
Stayed 4 nights in Feb 2025

10/10 Excellent

Luanne

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great resort with friendly staff.
Stayed 7 nights in Feb 2025