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Sandos Playacar All Inclusive

4.0 star property
4-star beachfront property near Playa del Carmen Maritime Terminal

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Photo gallery for Sandos Playacar All Inclusive

Aerial view
Property video
Water park
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪3 min walk‬
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪18 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room | 42-inch flat-screen TV with satellite channels

Jr Suite Hacienda

  • Garden view
  • 388 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | Free minibar, in-room safe, desk, laptop workspace

Riviera Family King Junior Suite

8.0 out of 10
Very good
(54 reviews)
  • 569 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior Suite

8.2 out of 10
Very good
(95 reviews)
  • 560 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

7.8 out of 10
Good
(6 reviews)
  • Garden view
  • 786 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | Free minibar, in-room safe, desk, laptop workspace

Select Ocean Front Adults only

8.0 out of 10
Very good
(7 reviews)
  • Ocean view
  • 322 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

7.2 out of 10
Good
(38 reviews)
  • Garden view
  • 334 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Platinum King Junior Suite

Platinum King Junior Suite | View from room

Platinum King Junior Suite

  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Platinum King Junior Suite Ocean Front

  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Master Suite

Free minibar, in-room safe, desk, laptop workspace

Platinum King Master Suite

  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Platinum King Master Suite Ocean Front

  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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Interior

Sahara Hotel

Downtown Playa del Carmen
  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
3.8 out of 5, Good, 222 reviews
$47 nightly
The price is $61
Feb 25 - Feb 26
Total with taxes and fees
Sahara Hotel

About the neighborhood

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Xaman Ha Aviary and Playacar Golf Club. Paseo del Carmen and Playa del Carmen Maritime Terminal are also within 3 miles (5 km).

What's nearby

  • Playacar Beach - 3 min walk - 0.2 miles
  • Piste Cyclable sur Paseo Xaman-Ha - 8 min walk - 0.5 miles
  • Mahi Golf Course - 13 min walk - 0.7 miles
  • Playacar Golf Club - 18 min walk - 1.0 mile
  • Xaman Ha Aviary - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬14 min walk
  • ‪rosa roja - ‬10 min walk
  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬3 min walk
  • ‪Bar Arrecife - ‬12 min walk

About this property

Sandos Playacar All Inclusive

4-star beachfront property near Playa del Carmen Maritime Terminal
Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 819 guestrooms or units
  • 3 levels
  • 7 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Meeting rooms
  • Built in 2004
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Private beach, white sand, sun loungers, beach umbrellas
The Reef Playacar Beach Resort & Spa
  • On private beach
  • Pool
  • All inclusive
  • Spa
4.1 out of 5, Very Good, 1,001 reviews
$285 nightly
The price is $348
Mar 4 - Mar 5
Total with taxes and fees
The Reef Playacar Beach Resort & Spa

Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

Property Registration Number 008-007-006284/2025 y 008-007-006285/2025

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

How close is Sandos Playacar All Inclusive to the airport?

Sandos Playacar All Inclusive is 20.3 mi (255-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Sandos Playacar All Inclusive have an airport shuttle?

Sandos Playacar All Inclusive offers an airport shuttle 24 hours a day, for a charge of MXN 2100 per person, one way.

How close is Sandos Playacar All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Sandos Playacar All Inclusive offer free breakfast?

Sandos Playacar All Inclusive does not offer free breakfast.

Is there a casino at Sandos Playacar All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (8-min drive) is nearby.

What time is check-in at Sandos Playacar All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Sandos Playacar All Inclusive?

This property offers free self parking.

Does Sandos Playacar All Inclusive have a pool?

Sandos Playacar All Inclusive features 8 outdoor pools and a children's pool.

Does Sandos Playacar All Inclusive have a restaurant?

Yes, there are 9 restaurants on site.

Does Sandos Playacar All Inclusive have a spa?

Pamper yourself with a day at Spa Sandos, where you can enjoy mani/pedis, deep-tissue massages, and aromatherapy.

How close is Sandos Playacar All Inclusive to downtown Playa del Carmen?

Sandos Playacar All Inclusive is 2.3 mi away from Playa del Carmen.

Sandos Playacar All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 538 out of 1379 reviews
Rating 8 - Good. 352 out of 1379 reviews
Rating 6 - Okay. 221 out of 1379 reviews
Rating 4 - Poor. 139 out of 1379 reviews
Rating 2 - Terrible. 129 out of 1379 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

WENDY, El monte

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff at the buffet and bars were very nice. The food at the buffet was good. Rooms are in need of repairs. Outdoor property is very well kept however the rooms are the complete opposite. We booked 3 rooms. Could not get a restaurant reservation during our 6 day stay. We had water leaks under the sink and the toilet. The check in staff not friendly. We won’t be going back.
Stayed 6 nights in Nov 2025

10/10 Excellent

Deneka

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sandos is the best. I try to go over year!
Stayed 8 nights in Oct 2025

4/10 Poor

Nayeli

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
All the restaurants were close except for one buffet the food was mid, everything was far from the rooms the cars that passed by to pick you up were said to pass every 15 minutes well it took about 25-30 minutes we would end walking, there’s no pool service so if your in the pool and get hungry you’ll have to get out get ready and go find something to eat which is the whole point of a all inclusive resort, we were at the pool by the beach and theirs a little “snack bar” my husband took our 6 year old to get something to eat because he was hungry and we were told we couldn’t get something to go or go in because we were wet and my son and husband didn’t have a shirt on which is ridiculous considering we were told by the staff that helped us know where everything was that we could go be in the pool get something to eat while being in the pool at the “snack bar” the list goes on. overall the stay wasn’t good I do not recommend staying here at
Stayed 3 nights in Oct 2025

4/10 Poor

Melissa J

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
3 of their restaurants were closed The main water park was closed The game room is only for kids 10 & up The shuttles took forever to pick us up to go from point to point. Some of the staff was rude. The only good thing about this trip was Samantha. She helped us navigate the hotel, made our check in smooth. She apologized for the restaurants being closed and gave us different options. Sadly the main reason we booked this hotel was to take our kids to the water parks and the restaurants so we left very disappointed. Samantha thank you so much for helping us.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sahin

Stayed 5 nights in Oct 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 5 nights in Oct 2025

10/10 Excellent

Johana

Traveled with family
Liked: Cleanliness, staff & service, amenities
The concierge’s were excellent they went on and on for my daughter’s birthday
Stayed 7 nights in Oct 2025

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Oct 2025

2/10 Terrible

Alexander COLT

Stayed 3 nights in Sep 2025

2/10 Terrible

Aaron Stuart

Traveled with family
Disliked: Staff & service, property conditions & facilities
The food was terrible mostly all the restaurants was closed I have the worse experience there
Stayed 4 nights in Oct 2025

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sea view obstructed
Stayed 3 nights in Oct 2025

10/10 Excellent

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Skyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, clean rooms and grounds, friendly and quick service. Everyone was extremely helpful and lovely. This is our second time staying here and Id go back in a heartbeat!
Stayed 6 nights in Oct 2025

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Larissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, food was amazing, had a room close to the elevator which made it a bit noisy from time to time.
Stayed 3 nights in Oct 2025

2/10 Terrible

Juan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend staying here. Three restaurants were closed. My room room did not seem clean. Also, the staff is not friendly. They only give 2 complimentary waters on arrival, after that you drink their "filtered" water or buy a bottled water for $17 USD. My room had a half- filled water jug, but it was clearly old. I will say the beach, kids activities, coffee bar and beach dinner were amazing, but it doesn't make up for the staff's attitude and aging facilities. Be sure to view the map, otherwise you are stuck with a 20 min walk to the beach, or wait for a shuttle. Oh, and my reservation was for 5 but they continually left only 4 towels, sometimes no hand towels. No big deal, except it took 30+ minutes to get through to anyone on the phone. It's like the front desk does not want to help. I understand you get what you pay for. But there are plenty of other resorts that do it way better. Don't fall for the edited photos and 10 star reviews, this place is not worth it.
Stayed 5 nights in Oct 2025

10/10 Excellent

Edguin Solis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 6 nights in Sep 2025

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay. Samantha and the rest were wonderful. Couldn’t have asked for better service
Stayed 6 nights in Sep 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo exelente
Stayed 13 nights in Sep 2025

8/10 Good

Mario

Traveled with partner
Liked: Cleanliness, staff & service
The property is run down and low number of staff. 3 restaurants closed supposedly for construction they lied.
Stayed 8 nights in Sep 2025

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Kara

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased that they upgraded me to an ocean front room! Zyanya and Samantha with Expedia at Sandos Playcar Resort were OUT OF THIS WORLD good! Their customer service was the best I ever received and I hope their manager sees this and knows how lucky the resort is to have them both working there. I love how friendly everyone is at this resort. I will be back soon
Stayed 4 nights in Sep 2025

10/10 Excellent

Tashia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Samantha was great
Stayed 5 nights in Sep 2025

10/10 Excellent

SARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super nice and quiet and the ocean view was beautiful
Stayed 4 nights in Sep 2025

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my new favorite resort in Cancun. We chose this one for our 15 year anniversary because it was close to the Ferry terminal and because it had a kid-free zone, but I was so pleasantly surprised by everything else it had. For starters, there's a family of spider monkeys that just hangs out on the resort. They are just amazing, and they spent the better part of a day about 10 feet from our room's front door. Then there are coati's, and they were so polite. Yes, you aren't supposed to feed them. Yes, I gave them snacks, I couldn't help it. There were so many types of birds. The food was excellent, in all of the different restaurant options. In the middle of the resort, there was an adorable donkey and a cow that I fed apples. There is an actual Cat Village with like cat condos and so forth, and little walking paths in the jungle-like grounds. And there was a cat in a little shirt and tie that hung out at the front and greeted people who checked in. They had great entertainment and the pool was really nice. The beach was easy to access and beautiful. You could see all the lights of Cozumel at night from my window. The grounds were amazing, there was kind of a mini-golf course that ran through the resort (which, btw, is big enough they have a tram system to get you places fast). Also, the service was exceptional, it was extremely clean, and they had a whole cafe with nothing but cupcakes. I'll be coming back. For sure!!!!
Stayed 3 nights in Sep 2025