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Within 3 miles (5 km) of this Playa del Carmen property, you'll find Maroma Beach and El Manglar Golf Course. El Camaleon Mayakoba Golf Course and Tres Rios Ecopark are within 9 miles (15 km).
This smoke-free property's 2 restaurants, 3 bars/lounges, and outdoor pool are some of the featured amenities. Traveling on business? Take advantage of the free WiFi in public areas and airport shuttle. Enjoy the a rooftop terrace and free perks like buffet breakfast and free self parking.
Plunge pools, free WiFi
Boasting private plunge pools and private spa tubs, the 38 guestrooms offer flat-screen TVs with cable channels, along with kitchenettes. Free WiFi, free minibar items, and living rooms are also available.
Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only ratings based on 11 Verified Reviews
Guest reviews for Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only
Jul 15, 2019 by GM
Dear Jeffrey, Thank you for sharing your opinion with us. We are very concern regarding the inconveniences you said you experienced, as you did not receive the level of service you deserve. We would like to opportunity to demonstrate that we can do it better. We are working hard to improve on the facilites and the service. We hope we can see you once again. Thank you again.
Jun 19, 2019 by GM
Dear valued guest, We are very sorry we could not comply with your expectations. We would loved to have your feedback during your stay with us, so we could work together to fix whatever you had in our hotel. Please contact us in order to help you. Thank you.
Jun 13, 2019 by GM
Dear guest, Thank you for taking the time to share your comments with us. We hope for the opportunity to see you once again in our hotel. Warm regards,
Jun 13, 2019 by GM
Dear Lynne, Thank you for your review, we all will keep working hard to improve our services . I will personally make sure all we work here receive this feedback and improve our attention to the guest so you can feel pampered! Should you consider giving a second opportunity to us do not hesitate to contact me directly Sincerely,
Apr 1, 2019 by GM
Dear valued guest, We would like to thank you for taking the time to share your review. We hope for the opportunity to welcome you once again in a near future. Sincerely
Mar 25, 2019 by GM
Dear valued guest, We are very sorry for the inconveniences, we hope you give us the opportunity to demonstrate that we can do it better. Warm regards,
Feb 2, 2019 by GM
Dear Joseph, Please accept our apologies for the inconveniences experienced in our hotel. Due to a technical problem due to a strong storm in the area that took place during your stay with us, some of the rooms were affected and we had to work hardly to fix all the problems occasioned. Unfortunately you were affected and in order to minimize the inconveniences we offer you to change the room while we fix the problem. For the rest, we have maintenance programs performed regularly according to our calendar in order to keep and maintain our facilities in optimal conditions to operate. Our guest service department and Management took care of you all the time making sure you were confortable. Once again receive our apologies. We hope for the opportunity to see you in a future to demonstrate that we can do it better. Warm regards
Jan 28, 2019 by GM
Dear K, Thank you very much for rating us. We look forward to seeing you once again in our hotel. Hope it will be soon. Best regards
Oct 14, 2018 by Nesthor Ram
We are happy to read your comments, undoubtedly Senses 5th. Av. Managed to cause in you what we want for all our guests, who feel at home and pleased with the service and facilities. It is a real pleasure to know that we have been able to meet your expectations and we hope to see you again at our hotel. Our staff feels very proud and grateful for your opinion. Best!!
About the Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults OnlyLocation Carretera Chetumal-Cancún 307, Playa del Carmen, QROO 77710
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. There are 2 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only. A roundtrip airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 4-star Playa del Carmen property is smoke free.
- 1 building
- 38 guestrooms or units
- 3 levels
- 2 dining venues
- 3 bars or lounges
- Built in 2015
- Buffet breakfast (free)
- Terrace on the roof
- Front desk (24 hours)
- Storage area for luggage
- Tour and ticket information
- No smoking on site
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (37.3 km / 23.2 mi)
- Property shuttles: Airport shuttle
- Parking: Free self parking
Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only offers 38 air-conditioned accommodations with private plunge pools and private spa tubs. Accommodations offer separate living rooms. Beds feature premium bedding. 60-inch flat-screen televisions come with cable channels. Accommodations at this 4-star property have kitchenettes with microwaves, separate dining areas, and espresso makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include free minibar items and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
- Private Plunge Pool
- Private hot tub
- In-room kitchenette
- Dining room
- Living room
- Stocked minibar (free)
- Flat-screen television
- Cable channels
- Espresso maker
- Luxury bedding
- Separate shower and tub
- Rainfall showerhead
- Housekeeping (daily)
- Nightly turndown service
- Massage in room (surcharge)
- Hair dryer
- Laptop safe
- Designer toiletries
- Iron and ironing board
- Air conditioning
- Ceiling fan
- Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.
Cavamar - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch and dinner.
The Blend - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Martini Bar - Onsite cocktail bar. Open select days.
Recreational amenities at the property include an outdoor pool.
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
- Check-out by noon
Children and extra beds
- Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
- No pets allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- Debit cards not accepted
- No rollaway/extra beds available
- No cribs (infant beds) available
- Minimum guest age is 18
- Caters to adults only
Guests will be asked to pay the following charges at the property:
- A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking. Resort fee: USD 1.13 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Airport shuttle fee: USD 135 per vehicle (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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You should know
- Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
- This is an adults-only property and guests under 18 years old aren't allowed.