For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"I just came back from my trip from this amazing hotel beautiful view from my room. i did not have no trouble with room amenities everything was perfec
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You'll find Maroma Beach and El Manglar Golf Course within 3 miles (5 km) of this hotel. Tres Rios Ecopark and El Camaleon Mayakoba Golf Course are within 9 miles (15 km).
All-inclusive
This smoke-free hotel's 2 restaurants, 3 bars/lounges, and outdoor pool are some of the featured amenities. Traveling on business? Take advantage of the free WiFi in public areas and airport shuttle. Enjoy the a rooftop terrace and free perks like cooked-to-order breakfast and free self parking.
Plunge pools, free WiFi
Boasting private plunge pools and indoor private spa tubs, the 38 guestrooms offer flat-screen TVs with cable channels, along with kitchenettes. Other amenities include free WiFi, free minibar items, and living rooms.
Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only ratings based on 25 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only
Everyone (6)Couples (15)Family (5)
1 out of 5
This hotel is a scam. Travelocity should take it off their website. This is NOT a 5-star or even 4-Star hotel. It is barely a 3. I would say more a 2-star. The hotel is falling apart, the rooms smell like a basement, there is no entertainment, only 1 restaurant and a “pool bar” which is hardly open.
Our room was disgusting. The walls had stains, mirrors were missing and the ones that weren’t were cracked, the TV was broken, the remote was broken, the door was broken, there was no hot water, we didn’t have robes, we didn’t receive a welcome drink, we did not get any info about the resort upon arrival, the plants were dying, the paint and wood was chipping or broken and warped. It was just a terrible experience. We left and went to a different resort and they refuse to refund our money.
I hope Travelocity can do the right thing and get us our money back and at least take this hotel down to 2 Stars like it deserves. I’m very disappointed that Travelocity backs this hotel and that I trusted booking through them but they only said “it’s up to the hotel manager, if they will refund your stay”.
Posted by a verified traveler on Jun 6, 2021
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5 out of 5
I just came back from my trip from this amazing hotel beautiful view from my room. i did not have no trouble with room amenities everything was perfect there was clear and hot water to shower with both Jacuzzis in my room worked perfectly amazing customer service , drinks and food are good! staff is great , room service is awesome to have. i will definitely come here again!
Posted by Paola, from California on Nov 30, 2020
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Comment from Hotel Management
Nov 30, 2020
by Nesthor R.
Dear Paola,
Thank you very much for taking the time to share your comments. It was a pleasure to have been your host and to exceed your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests.
We hope to house you again very soon and if you have any family member interested in staying with us, do not hesitate to share our information to give them exceptional service.
Best regards!
5 out of 5
I stay in this hotel in 2019 with my mom Amazing Hotel - Great and fresh food!!! Definitely recommend here to stay!! It’s a relaxing place for adults - staff are so friendly - the daily bus going to Playa the Carmen is good!!!
Posted by Elizabeth, from Mount Kisco on Jun 27, 2020
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Comment from Hotel Management
Jun 27, 2020
by GM
Hola Elizabeth,
thank you very much for your great comments!!!
We hope for the opportunity to welcome you once again with us.
Warm regards,
4 out of 5
I really liked the rooftop area designated for topless and nude sunbathing which included two hot tubs. The water in the hot tubs was not very warm and never exceeded 87 degrees F although the heater setting was programmed for 104 degrees F. I also liked the expansive size of the guestroom...nearly 900 square feet and high quality of finishes. The large shower is amazing and while the jacuzzi tub was a bonus, the hand-held shower component was not functioning due to a missing control valve. Bedding was comfortable as well. The variety of food at the restaurant was good and very well presented...compliments to the chef! Housekeeping was a bit of a challenge resulting from not having adequate towels supplied in our room and some days, none at all, so we were frequently having to ask the front desk for bathroom towels as well as pool towels. The mini-fridge was adequately stocked, but on occasion, we had to ask for more "Coke Light" beverages since we were not beer drinkers. The "all-inclusive" rate for this hotel was very reasonable and the overall value and quality for this property met my expectations. This was the second time in the last two years we stayed at this property and coincidentally had the same exact room number as our first visit. I look forward to another visit in the years to come! Thank you to all of the staff for making my stay a pleasant one!
Posted by DM, from Chandler on Jan 20, 2020
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Comment from Hotel Management
Jan 23, 2020
by GM
Dear DM,
Thank you for sharing your opinion with us. We are very sorry for the inconvenicences you had during your stay. We would love to have the opportunity to welcome you in a future...
Warm regards,
5 out of 5
The food and service was excellent! All the food was made to order so it was fresh. Best food I’ve had at an all inclusive resort!
Posted by a verified traveler on Jan 16, 2020
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Comment from Hotel Management
Jan 20, 2020
by GM
Dear valued guest,
Thank you very much for your great comments, we hope the opportunity to see you once again!!
Warm regards
5 out of 5
Service: The service from Christian was excellent and food from Chef Javier was fabulous.
The stuf and bartenders so kind.
Thanks to everyone we had a great time.
Kind Regards and Happy 2020!
Posted by Jaime on Dec 31, 2019
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Comment from Hotel Management
Jan 2, 2020
by Nesthor R.
Dear Jaime,
We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service and facilities.
It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments.
In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service.
We are looking forward to having You again as our Guests.
HAPPY 2020!!
5 out of 5
We've been to the Riviera Maya area many times, and did a lot of research before staying here this time, as we wanted to try something different, away from the scene in Cancun and PDC. So we had some expectations about what our experience would be -- having read many reviews about this place. And we can honestly say that in every way, the hotel and the staff exceeded our expectations. We can't wait to go back!
The room was clean, the view was awesome, the food was excellent, and the staff was really outstanding. From start to finish, they really made us feel welcome, met every request with a smile, and created a fantastic experience for us. This a competent, professional and friendly hotel staff that does it right. Muchas gracias to all of you.
We found the hotel environment perfect for us -- a couple looking for a quiet, private getaway for several days of relaxation at the beach. No clubs at this hotel. The restaurants were small but not crowded, the bars adequately stocked. Food was delicious, and the menu sufficiently varied for serveral days stay. Service was excellent. Guests seem to keep mostly to themselves. No children. Pretty quiet after about 9 pm.
Beach access was much better than we anticipated, and we walked north and south easily, though there is a bit of navigation around the sea wall required. The beach was clean, seaweed wasn't an issue.
I wouldn't hesitate to recommend this place to family and good friends.
Posted by JB, from US on Dec 22, 2019
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Comment from Hotel Management
Dec 22, 2019
by Nesthor R.
Dear JB,
We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service and facilities.
It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments.
In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service.
We are looking forward to having You again as our Guests!
4 out of 5
Defintely a place for lovers. Loved the food and drinks. Shower was in the middle of the room with the jacuzzi. No place to be shy. Did not like the fact that there was only a frosted glass door for the toilet. No hot water or jets on the balcony jacuzzi. Staff friendliness was awesome. Breakfast options were ok but the snacks and dinner options were amazing.
Posted by a verified traveler on Dec 17, 2019
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Comment from Hotel Management
Dec 18, 2019
by Nesthor R.
Dear Artisan Guest,
We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service and facilities.
It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments.
In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service.
We are looking forward to having You again as our Guests!
2 out of 5
Room are not updated the property is very old and doesn’t have nothing but one restaurant.
Posted by a verified traveler on Oct 11, 2019
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Comment from Hotel Management
Oct 11, 2019
by GM
Dear valued guest,
We are very sorry if you felt unsatisfied with our facilities. We are working really hard to maintain and give immediate attention to any situation in our hotel. We hope for the opportunity to demonstrate the we can do it better, and we hope the next time you can enjoy of the restaurants we do have, I regret you did not see them.
Warm regards
5 out of 5
I loved the view and customer service but I really wished there was some sort of convince store in the facility or nearby. Everything was about 20mins away and required a taxi to get there. Other than that, it was a great experience.
Posted by a verified traveler on Sep 23, 2019
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Comment from Hotel Management
Sep 23, 2019
by Nesthor RC
Dear Artisan Guest,
We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service, believe us that we take into consideration to improve our facilities.
It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments.
In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service.
We are looking forward to having You again as our Guests!
About the Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted.
Additional gratuities accepted
Gratuities included
Property Features
Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 4-star Playa del Carmen hotel is smoke free.
1 building
38 guestrooms or units
3 levels
2 dining venues
3 bars or lounges
Built in 2015
Cooked-to-order breakfast (free)
Deli
Terrace on the roof
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Garden
ATM
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cancun Intl. Airport (CUN) (39.3 km / 24.4 mi)
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only offers 38 air-conditioned accommodations with private plunge pools and indoor private spa tubs. Accommodations offer separate living rooms. Beds feature premium bedding. 60-inch flat-screen televisions come with cable channels. Accommodations at this 4-star hotel have kitchenettes with microwaves, separate dining areas, and espresso makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include free minibar items and complimentary bottled water. Housekeeping is provided daily.
Private Plunge Pool
Private indoor hot tub
In-room kitchenette
Dining room
Living room
Stocked minibar (free)
Flat-screen television
Cable channels
Microwave
Espresso maker
Luxury bedding
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
Guests are served free cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.
Cavamar - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch and dinner.
The Blend - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Martini Bar - Onsite cocktail bar. Open select days.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible parking
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings.
Caters to adults only
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Guests will receive an email with special check-in instructions
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available through room service
Minimum guest age is 18
Gap period enforced between guest stays - 48 hours
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: USD 1.34 per accommodation, per night
Resort fee: USD 10 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 135 per vehicle (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Senses Riviera Maya Artisan Resort Playa del Carmen
Senses Riviera Maya Artisan Resort
Senses Riviera Maya Artisan Playa del Carmen
Senses Riviera Maya Artisan
Senses Riviera Maya By Artisan Playa Paraiso Mexico
Senses Riviera Maya by Artisan Gourmet All Inclusive Adults Only
You should know
Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
This is an adults-only property and guests under 18 years old aren't allowed.
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Frequently Asked Questions
Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only is 11.9 mi away from Playa del Carmen.
There are 2 onsite restaurants, offering options like international cuisine and ocean views.
This hotel offers free self parking.
Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only is 24.4 mi (36-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only features an outdoor pool.
This hotel is on the beach. Don't forget your sunscreen!
There are no spa services available at this hotel.
Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only offers free cooked-to-order breakfast every day from 6:00 AM to 10:00 AM.
Check-in is from 3:00 PM - anytime.
Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only offers an airport shuttle 24 hours a day, on request, for a charge of USD 135 per vehicle, roundtrip.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
