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Senses Riviera Maya by Artisan - All Inclusive - Adults Only

4-star property
Carretera Chetumal-Cancún 307, Playa del Carmen, QROO 1-855-201-7819
3.8 out of 5
Good!
See all 29 travelocity Reviews

"Pros: The location is really beautiful. The staff are so incredibly kind, with special shoutouts to Fernando, Christian, and lady running the snack ba ... " More

By a verified traveler on Tue 22 Feb 2022

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Hotel Description

4-star beachfront aparthotel near Maroma Beach

On the beach

A stay at this aparthotel places you within half a mile (1 km) of Maroma Beach and 3 miles (5 km) of El Manglar Golf Course. Tres Rios Ecopark and El Camaleon Mayakoba Golf Course are within 9 miles (15 km).

All-inclusive

This all-inclusive aparthotel features 2 restaurants, 2 bars/lounges, and a poolside bar. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the outdoor pool and free perks like cooked-to-order breakfast and free self parking.

Plunge pools, free WiFi

Boasting private plunge pools and indoor private spa tubs, the 38 apartments offer flat-screen TVs with cable channels, along with kitchens. Other amenities include free WiFi, free minibar items, and living rooms.

Pool View Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
$139* Per night/room Jul 13 - Jul 14

Honeymoon Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Senses Riviera Maya by Artisan - All Inclusive - Adults Only ratings based on 29 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Senses Riviera Maya by Artisan - All Inclusive - Adults Only

Everyone (7) Couples (17) Family (5)
3 out of 5

Posted by , from NORTH MANKATO on Mar 6, 2022

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3 out of 5
Pros: The location is really beautiful. The staff are so incredibly kind, with special shoutouts to Fernando, Christian, and lady running the snack bar. They all went out of the way to be personable and helpful. Cons: The food is average at best. The resort isn't perfect (personal examples: fridge wasn't stocked or working, patio chair was damaged, one sink didn't work). The resort is kinda far from everything including a convenience store.

Posted by on Feb 22, 2022

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5 out of 5
We stayed at Senses Riviera for 10 nights. It’s an older hotel in need of a few updates, but nothing to complain about. It really depends on your attitude. If you’re naturally positive, you’ll find many things to appreciate. The rooms are huge, great shower, gorgeous panoramic view, relatively good food and a truly incredible staff. Humberto at the front desk is super kind and helpful. Hernan, Rufino and Ruby (among other wait staff) kept the drinks coming and made sure we were completely taken care of. Tip them big; they work hard. They will treat you like family. We didn’t care for the loud music all day at the pool (it takes away from the peaceful sounds of the ocean), but that VIEW though! Spectacular. We had a great time.

Posted by on Jan 22, 2022

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5 out of 5
The staff is amazing, Christian Humberto and the rest of them cater to you! The hotel is clean the views are amazing ideal place for couples

Posted by on Oct 29, 2021

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Comment from Hotel Management

Oct 30, 2021 by Front Desk Manager.

Dear, Mrs Michelle thank you so much for your comments.

1 out of 5
This hotel is a scam. Travelocity should take it off their website. This is NOT a 5-star or even 4-Star hotel. It is barely a 3. I would say more a 2-star. The hotel is falling apart, the rooms smell like a basement, there is no entertainment, only 1 restaurant and a “pool bar” which is hardly open. Our room was disgusting. The walls had stains, mirrors were missing and the ones that weren’t were cracked, the TV was broken, the remote was broken, the door was broken, there was no hot water, we didn’t have robes, we didn’t receive a welcome drink, we did not get any info about the resort upon arrival, the plants were dying, the paint and wood was chipping or broken and warped. It was just a terrible experience. We left and went to a different resort and they refuse to refund our money. I hope Travelocity can do the right thing and get us our money back and at least take this hotel down to 2 Stars like it deserves. I’m very disappointed that Travelocity backs this hotel and that I trusted booking through them but they only said “it’s up to the hotel manager, if they will refund your stay”.

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 26, 2021 by GM

Dear guest. we are sorry that you were not happy in the hotel. Thank you for your comments, I shared them with our staff. best regards,

5 out of 5
I just came back from my trip from this amazing hotel beautiful view from my room. i did not have no trouble with room amenities everything was perfect there was clear and hot water to shower with both Jacuzzis in my room worked perfectly amazing customer service , drinks and food are good! staff is great , room service is awesome to have. i will definitely come here again!

Posted by , from California on Nov 30, 2020

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Comment from Hotel Management

Nov 30, 2020 by Nesthor R.

Dear Paola, Thank you very much for taking the time to share your comments. It was a pleasure to have been your host and to exceed your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. We hope to house you again very soon and if you have any family member interested in staying with us, do not hesitate to share our information to give them exceptional service. Best regards!

5 out of 5
I stay in this hotel in 2019 with my mom Amazing Hotel - Great and fresh food!!! Definitely recommend here to stay!! It’s a relaxing place for adults - staff are so friendly - the daily bus going to Playa the Carmen is good!!!

Posted by , from Mount Kisco on Jun 27, 2020

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Comment from Hotel Management

Jun 27, 2020 by GM

Hola Elizabeth, thank you very much for your great comments!!! We hope for the opportunity to welcome you once again with us. Warm regards,

4 out of 5
I really liked the rooftop area designated for topless and nude sunbathing which included two hot tubs. The water in the hot tubs was not very warm and never exceeded 87 degrees F although the heater setting was programmed for 104 degrees F. I also liked the expansive size of the guestroom...nearly 900 square feet and high quality of finishes. The large shower is amazing and while the jacuzzi tub was a bonus, the hand-held shower component was not functioning due to a missing control valve. Bedding was comfortable as well. The variety of food at the restaurant was good and very well presented...compliments to the chef! Housekeeping was a bit of a challenge resulting from not having adequate towels supplied in our room and some days, none at all, so we were frequently having to ask the front desk for bathroom towels as well as pool towels. The mini-fridge was adequately stocked, but on occasion, we had to ask for more "Coke Light" beverages since we were not beer drinkers. The "all-inclusive" rate for this hotel was very reasonable and the overall value and quality for this property met my expectations. This was the second time in the last two years we stayed at this property and coincidentally had the same exact room number as our first visit. I look forward to another visit in the years to come! Thank you to all of the staff for making my stay a pleasant one!

Posted by , from Chandler on Jan 20, 2020

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Comment from Hotel Management

Jan 23, 2020 by GM

Dear DM, Thank you for sharing your opinion with us. We are very sorry for the inconvenicences you had during your stay. We would love to have the opportunity to welcome you in a future... Warm regards,

5 out of 5
The food and service was excellent! All the food was made to order so it was fresh. Best food I’ve had at an all inclusive resort!

Posted by on Jan 16, 2020

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Comment from Hotel Management

Jan 20, 2020 by GM

Dear valued guest, Thank you very much for your great comments, we hope the opportunity to see you once again!! Warm regards

5 out of 5
Service: The service from Christian was excellent and food from Chef Javier was fabulous. The stuf and bartenders so kind. Thanks to everyone we had a great time. Kind Regards and Happy 2020!

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 2, 2020 by Nesthor R.

Dear Jaime, We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service and facilities. It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments. In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service. We are looking forward to having You again as our Guests. HAPPY 2020!!

About the Senses Riviera Maya by Artisan - All Inclusive - Adults Only

Location Carretera Chetumal-Cancún 307, Playa del Carmen, QROO 77710

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

  • Additional gratuities accepted
  • Gratuities included

Property Features

Senses Riviera Maya by Artisan - All Inclusive - Adults Only is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and spa services are also featured at the business-friendly Senses Riviera Maya by Artisan - All Inclusive - Adults Only. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen aparthotel.

  • 1 building
  • 38 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2015
  • Cooked-to-order breakfast (free)
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Senses Riviera Maya by Artisan - All Inclusive - Adults Only offers 38 air-conditioned accommodations with private plunge pools and indoor private spa tubs. Accommodations offer separate living rooms. Beds feature premium bedding. 60-inch flat-screen televisions come with cable channels. Accommodations at this 4-star aparthotel have kitchens with microwaves and espresso makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include free minibar items and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

  • Private Plunge Pool
  • Private indoor hot tub
  • In-room kitchen
  • Living room
  • Stocked minibar (free)
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Microwave
  • Espresso maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Cavamar - This beachfront restaurant specializes in American cuisine and serves lunch only.

The Blend - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

CavaBar - Onsite bar. Open daily.

The Blend Bar - This cocktail bar overlooks the ocean. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Senses Riviera Maya by Artisan - All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Senses Riviera Maya by Artisan - All Inclusive - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per person (roundtrip)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Senses Riviera Maya Artisan Resort Playa del Carmen
  • Senses Riviera Maya Artisan Resort
  • Senses Riviera Maya Artisan Playa del Carmen
  • Senses Riviera Maya Artisan
  • Senses Riviera Maya By Artisan Playa Paraiso Mexico
  • Senses Riviera Maya by Artisan All Inclusive Adults Only
  • Senses Riviera Maya by Artisan Gourmet All Inclusive Adults Only

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.