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"Room incredible,staff excellent,Seth was exceptional. Wonderful breeze.We had an issue & once told they were quick to rectify .Highly recommend " More

By a verified traveler on Tue 20 Jun 2017

Hotel Description

4-star beachfront property near Maroma Beach

Beachside getaway

Within 3 miles (5 km) of this Playa del Carmen property, you'll find Maroma Beach and El Manglar Golf Course. El Camaleon Mayakoba Golf Course and Tres Rios Ecopark are within 9 miles (15 km).

All-inclusive

This smoke-free property's 2 restaurants, 3 bars/lounges, and outdoor pool are some of the featured amenities. Traveling on business? Take advantage of the free WiFi in public areas and airport shuttle. Enjoy the a rooftop terrace and free perks like buffet breakfast and free self parking.

Plunge pools, free WiFi

Boasting private plunge pools and private spa tubs, the 38 guestrooms offer flat-screen TVs with cable channels, along with kitchenettes. Free WiFi, free minibar items, and living rooms are also available.

Pool View Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
$206 per night

Honeymoon Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only ratings based on 11 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only

Everyone (6) Couples (4) Family (1)
2 out of 5
The Hotel was built in 2015 and is poorly maintained and appears much older. I noted many safety concerns and the staff commented yes we have very poor maintenance, Fire Alarm panel in Trouble, exposed electrical wires and outlet, electrical cord hanging in shower to rinse off from the beach, patio doors not securable, telephone in rooms did not work. One of the Gazebos is ready to collapse, Non-heated Hot tubs, one not working. Had to leave cash tips, food at best is warm and menu extremely limited. Wet bar is a joke with two bags of chips and two cans soda and two cans of beer one lite and one Dos Equis which they ran out of. only one beer available at the bar was Dos Equis lite. Had to make a reservation for dinner when we were the only ones there, made us come back a half hour later and we were still the only ones there. Room was large but the Bed and sheets were damp, pillows were horrible. no hot water only warm to shower. Very disappointed

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by GM

Dear Jeffrey, Thank you for sharing your opinion with us. We are very concern regarding the inconveniences you said you experienced, as you did not receive the level of service you deserve. We would like to opportunity to demonstrate that we can do it better. We are working hard to improve on the facilites and the service. We hope we can see you once again. Thank you again.

1 out of 5

Posted by on Jun 19, 2019

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Comment from Hotel Management

Jun 19, 2019 by GM

Dear valued guest, We are very sorry we could not comply with your expectations. We would loved to have your feedback during your stay with us, so we could work together to fix whatever you had in our hotel. Please contact us in order to help you. Thank you.

5 out of 5
My girlfriend and i absolutely loved this place, amazing staff, great food for breakfast, lunch, and dinner! Also we had a great view and our room was so cool! The pool is very nice and warm and the beach is only steps away, i would definitely come back and recommend my friends to come here too.

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 13, 2019 by GM

Dear guest, Thank you for taking the time to share your comments with us. We hope for the opportunity to see you once again in our hotel. Warm regards,

1 out of 5
The food was absolutely horrible so we made plans to eat out and realized we were so bored there that we decided to check out after day 2 of 7 and check in next door at the Playa Paradiso. The pictures do not look like the actual hotel, it looks way worse than the pics. Even though its a small hotel there is never any crowds of people getting food but the service is as slow as molasses. I had about 6 different dishes and didn't finish any of them. There is no maintenance and upkeep of the garden areas of the hotel. It overall was a bad experience and I do not recommend anyone going to this place, I want a refund immediately.

Posted by on May 26, 2019

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Comment from Hotel Management

Jun 13, 2019 by GM

Dear Lynne, Thank you for your review, we all will keep working hard to improve our services

. I will personally make sure all we work here receive this feedback and improve our attention to the guest so you can feel pampered!

Should you consider giving a second opportunity to us do not hesitate to contact me directly

Sincerely,

5 out of 5
Rooms were spacious, view was great, as well as service. Would definitely recommend!

Posted by on Mar 30, 2019

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Comment from Hotel Management

Apr 1, 2019 by GM

Dear valued guest, We would like to thank you for taking the time to share your review. We hope for the opportunity to welcome you once again in a near future. Sincerely

3 out of 5
Liked the staff and service Did not like lack of activities. No dancing. No shows. No entertainment. No gym!! Nothing but a pool!

Posted by on Mar 19, 2019

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Comment from Hotel Management

Mar 25, 2019 by GM

Dear valued guest, We are very sorry for the inconveniences, we hope you give us the opportunity to demonstrate that we can do it better. Warm regards,

1 out of 5
We had water damage in our room and we were moved 3 times. We even had black mold in our room. We called travelocity and they would not move us to another hotel. This was rated a 5 star hotel and yet in wasn't even a 1. I tried to pist pictures, but this review will not allow my photos. I have several to show you

Posted by , from South elgin, us on Jan 30, 2019

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Comment from Hotel Management

Feb 2, 2019 by GM

Dear Joseph, Please accept our apologies for the inconveniences experienced in our hotel. Due to a technical problem due to a strong storm in the area that took place during your stay with us, some of the rooms were affected and we had to work hardly to fix all the problems occasioned. Unfortunately you were affected and in order to minimize the inconveniences we offer you to change the room while we fix the problem. For the rest, we have maintenance programs performed regularly according to our calendar in order to keep and maintain our facilities in optimal conditions to operate. Our guest service department and Management took care of you all the time making sure you were confortable. Once again receive our apologies. We hope for the opportunity to see you in a future to demonstrate that we can do it better. Warm regards

1 out of 5
you rated this hotel 5 star hotel and it wasn't even a 1 star hotel. We changed rooms 3 times due to water leaking and black mold was found in our room. That was just the start. Travelocity refused to move us to another hotel and forced us to stay there.

Posted by on Jan 30, 2019

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5 out of 5

Posted by on Jan 17, 2019

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Comment from Hotel Management

Jan 28, 2019 by GM

Dear K, Thank you very much for rating us. We look forward to seeing you once again in our hotel. Hope it will be soon. Best regards

5 out of 5
My husband and I just returned from our honeymoon trip to this hotel. It. Was. Fantastic! The hotel is a little off the beaten path but truly a hidden treasure. The rooms are humongous, very nicely appointed and so beautiful. The staff is wonderful. We received excellent service every single day. Sarah, Nico, Brian, Sergio and Johanna were some of the waiters that kept our plates and glasses full with smiles. Adelta was one of the housekeepers who kept the room spotless and stocked with whatever we requested. Adrian welcomed us our first day with a nice tour of the grounds and made us feel right at home. It was such a wonderful stay! Observations: 1) the “continental breakfast” is really just fruit and juice, so if you are looking for something more substantial, just wait until regular breakfast begins at 8 2) Order the crispy French toast. Just do it. 3) the drinks were generally good, but Sarah made our favorite pina colada and mojito. She’s a jewel! 4) be sure to visit the jacuzzis at sunset. We kept wanting to try for sunrise but never quite made it. 5) this hotel is perfect for a quiet romantic getaway. If you’re looking for a party, this is not your spot. 6) although there is no beach specifically for this hotel, the pool area is FANTASTIC and so relaxing. Also, public beach area is easily accessible. 7) the food was excellent! Great variety, classy presentation. We were very happy with the menus! We loved our time here and hope you will too!

Posted by on Oct 7, 2018

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Comment from Hotel Management

Oct 14, 2018 by Nesthor Ram

We are happy to read your comments, undoubtedly Senses 5th. Av. Managed to cause in you what we want for all our guests, who feel at home and pleased with the service and facilities. It is a real pleasure to know that we have been able to meet your expectations and we hope to see you again at our hotel. Our staff feels very proud and grateful for your opinion. Best!!

About the Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only

Location Carretera Chetumal-Cancún 307, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. There are 2 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only. A roundtrip airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 4-star Playa del Carmen property is smoke free.

  • 1 building
  • 38 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 3 bars or lounges
  • Built in 2015
  • Buffet breakfast (free)
  • Terrace on the roof
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (37.3 km / 23.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only offers 38 air-conditioned accommodations with private plunge pools and private spa tubs. Accommodations offer separate living rooms. Beds feature premium bedding. 60-inch flat-screen televisions come with cable channels. Accommodations at this 4-star property have kitchenettes with microwaves, separate dining areas, and espresso makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include free minibar items and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private Plunge Pool
  • Private hot tub
  • In-room kitchenette
  • Dining room
  • Living room
  • Stocked minibar (free)
  • Flat-screen television
  • Cable channels
  • Microwave
  • Espresso maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Cavamar - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch and dinner.

The Blend - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Martini Bar - Onsite cocktail bar. Open select days.

Nearby Activities

Recreational amenities at the property include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking. Resort fee: USD 1.13 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 135 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Senses Riviera Maya Artisan Resort Playa del Carmen
  • Senses Riviera Maya Artisan Resort
  • Senses Riviera Maya Artisan Playa del Carmen
  • Senses Riviera Maya Artisan
  • Senses Riviera Maya By Artisan Playa Paraiso Mexico

You should know

  • Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • This is an adults-only property and guests under 18 years old aren't allowed.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.