Riu Palace Riviera Maya All Inclusive

4-star property
Avenida Xaman-ha, Mza 9 and 10, L1, Playa del Carmen, QROO 1-855-201-7819

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4.5 out of 5
Wonderful!
See all 167 Travelocity Reviews

"Enjoyable the hotel was very nice the staff very friendly excellent customer service. Food very good many options and delicious. " More

By a verified traveler on Tue 24 Jul 2018

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Hotel Description

4-star beachfront property near Playa del Carmen Main Beach

Beachside getaway

Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Enjoy a day at the beach snorkeling, or relax with sun loungers. There's fun for all ages with a children's pool and a playground, and barbecue grills are available on site.

Free WiFi, balconies

Featuring conveniences like sitting areas and coffee/tea makers, the 400 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include balconies, 24-hour room service, and minibars.

Superior Suite (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Jetted Tub (B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Superior Mexico

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite (B2C)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite Jacuzzi

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Riu Palace Riviera Maya All Inclusive ratings based on 167 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Palace Riviera Maya All Inclusive

Everyone (26) Couples (2) Family (3)
3 out of 5
Staff was very nice they went out of their way to make up for the decay of hotel

Posted by on Jul 22, 2019

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5 out of 5

Posted by on May 26, 2019

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4 out of 5
The property facilities were gorgeous and my room spacious. The all-inclusive restaurants were generous and tasty, if not quite spectacular. In many ways, it was a great place. But there were a number of minor issues: room keys failed to work--twice--upon check in, the most convenient power outlet was so loose as to barely hold plugs, a wake-up call I requested never came. None of the these were disasters, but the front desk staff was not warm, apologetic or particularly responsive in addressing them. So my ability to "relax at a resort" was somewhat hampered.

Posted by , from Skokie, IL on Apr 12, 2019

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5 out of 5

Posted by on Apr 9, 2019

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4 out of 5
Great food even for vegetarians. Staff were all very kind and helpful.

Posted by on Apr 8, 2019

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4 out of 5
I like the size of the property, not too big, not too small. Great beach. We did have a minor accident that required some first aid and they were very helpful and prompt. One thing i would like them to have is we needed some basic first aid after 6 PM (we wanted to change the bandage on a small cut) and they only had cotton and hydogen peroxide. No basic first aid kit. I thunk it would be helpful to have a good first aid kit available.

Posted by on Mar 31, 2019

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4 out of 5
The property is beautiful including the beach and pool area and well maintained. Staff is cheerful, friendly and helpful. Ideal location in Playacar, a beautiful residential area, yet walking distance to downtown. On the down side, the rooms are very dated and desperately need updating. Mattress was as hard as a rock and very uncomfortable. It is a little hard to sit back and relax because of the nonstop activities around the pool. The food was below expectations although there is plenty of it, so you can usually find something you like. Although, most of the fish was overcooked. Overall a good experience, and I would stay there again.

Posted by on Mar 6, 2019

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5 out of 5

Posted by on Nov 7, 2018

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5 out of 5
Loved our stay! Amazing staff. Great restaurants and food. We’ve been on 10 cruises and 5 resorts and this is one of two of my favorites! We will be back!

Posted by , from Abilene, Tx on Oct 29, 2018

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5 out of 5
Awsome! Staff was amazing.. Watch out for the people on the beach always trying to sell you Cuban cigars or tourism stuff

Posted by on Oct 17, 2018

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About the Riu Palace Riviera Maya All Inclusive

Location Avenida Xaman-ha, Mza 9 and 10, L1, Playa del Carmen, QROO 77710

Renovations + Closures

This property will be closed from 13 August 2019 to 07 December 2019 for renovations and will resume operation once the renovation is complete (completion date subject to change).

 

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Golf green fees
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Riu Palace Riviera Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Riviera Maya All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a swim-up bar, and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A children's pool, a nightclub, and a spa tub are also featured at the family-friendly Riu Palace Riviera Maya All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 1 building
  • 400 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (58.5 km / 36.4 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Riviera Maya All Inclusive offers 400 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Don Manolo - This buffet restaurant serves breakfast, lunch, and dinner.

Botafogo - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Open daily.

Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Yashima - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Sailing on site
  • Scuba diving on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Windsurfing on site

Spa Services

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: MXN 20 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Riu Palace Riviera Maya
  • Maya Riviera All Inclusive
  • Riu Palace Maya
  • Riu Palace Riviera
  • Riu Palace Riviera Maya
  • Riu Palace Riviera Maya All Inclusive
  • Riu Palace Riviera Maya All Inclusive Playa del Carmen
  • Riu Palace Riviera Maya Playa del Carmen
  • Riu Riviera
  • Riu Riviera Maya Palace
  • Riu Palace Riviera Maya All Inclusive All-inclusive property
  • Riu Riviera Maya Inclusive in

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.