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Hotel Riu Palace Riviera Maya - All Inclusive

4.0 star property
4-star beachfront property near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Hotel Riu Palace Riviera Maya - All Inclusive

Outdoor pool, pool umbrellas, sun loungers
5 bars/lounges, swim-up bar, poolside bar
Aerial view
5 bars/lounges, swim-up bar, poolside bar
Outdoor pool, pool umbrellas, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪5 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪5 min walk‬

Room options

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (M)

9.6 out of 10
Exceptional
(19 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

9.6 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior, L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior, L)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (E)

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Courtyard View (E)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (M)

10.0 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-CA)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • 337 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior | B2C-CA)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (C)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Superior | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior | C)

9.6 out of 10
Exceptional
(14 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

8.8 out of 10
Excellent
(40 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (U)

8.0 out of 10
Very good
(3 reviews)
  • 377 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (Superior | U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (Superior | U)

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (C)

8.0 out of 10
Very good
(1 review)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (Superior | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (Superior | C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (Superior | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (Superior | B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms (Superior | B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (Superior | B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (L)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite (Superior - Elite Club,+18yrs, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, +18yrs, C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Elite Club, +18yrs, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior - Elite Club, +18yrs, U)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, +18yrs, U)

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, +18yrs, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior - Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior - Elite Club, B2C-CA)

  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (Superior | M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | E)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (E)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite (Superior - Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior, Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (Elite Clubm, +18 yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior | L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

9.2 out of 10
Wonderful
(305 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior, U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior, U)

8.8 out of 10
Excellent
(60 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Mayan Ruins of Playacar and Playacar Beach are also within half a mile (1 km).

What's nearby

  • Playacar Golf Club - 2 min walk - 0.1 miles
  • Playacar Beach - 5 min walk - 0.3 miles
  • Mayan Ruins of Playacar - 5 min walk - 0.3 miles
  • Quinta Avenida - 3 min drive - 1.1 miles
  • Playa del Carmen Main Beach - 5 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬11 min walk
  • ‪Turquesa - ‬7 min walk
  • ‪Occidental Allegro - ‬3 min walk
  • ‪pepe’s food tequila - ‬2 min drive
  • ‪Don Rafael - ‬2 min walk

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

4-star beachfront property near Playa del Carmen Main Beach
Hotel Riu Palace Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Riviera Maya - All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a nightclub, and a hot tub are also featured at the family-friendly Hotel Riu Palace Riviera Maya - All Inclusive. Free self parking is available. A complete renovation of Hotel Riu Palace Riviera Maya - All Inclusive was completed in December 2019.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 1 building
  • 460 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Riviera Maya - All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property grounds
Hotel Riu Palace Mexico - All Inclusive
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  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
4.5 out of 5, Wonderful, 1,010 reviews
Hotel Riu Palace Mexico - All Inclusive

Property amenities

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Windsurfing

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Riviera Maya - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu Palace Riviera Maya

Maya Riviera All Inclusive

Riu Palace Maya

Riu Palace Riviera

Riu Palace Riviera Maya

Riu Palace Riviera Maya All Inclusive

Riu Palace Riviera Maya All Inclusive Playa del Carmen

Riu Palace Riviera Maya Playa del Carmen

Riu Riviera

Riu Riviera Maya Palace

Riu Palace Riviera Maya All Inclusive All-inclusive property

Riu Riviera Maya Inclusive in

Frequently asked questions

How close is Hotel Riu Palace Riviera Maya - All Inclusive to the airport?

Hotel Riu Palace Riviera Maya - All Inclusive is 20.4 mi (255-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Hotel Riu Palace Riviera Maya - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Palace Riviera Maya - All Inclusive.

How close is Hotel Riu Palace Riviera Maya - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Palace Riviera Maya - All Inclusive offer free breakfast?

Hotel Riu Palace Riviera Maya - All Inclusive offers free buffet breakfast every day from 7 AM to 11:00 AM.

Is there a casino at Hotel Riu Palace Riviera Maya - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (4-min drive) is nearby.

What time is check-in at Hotel Riu Palace Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Riu Palace Riviera Maya - All Inclusive?

This property offers free self parking.

Does Hotel Riu Palace Riviera Maya - All Inclusive have a pool?

Hotel Riu Palace Riviera Maya - All Inclusive features an outdoor pool and a children's pool.

Does Hotel Riu Palace Riviera Maya - All Inclusive have a restaurant?

Yes, there are 6 restaurants on site.

Does Hotel Riu Palace Riviera Maya - All Inclusive have a spa?

Pamper yourself with a day at Renova Spa, where you can enjoy body scrubs, body treatments, and massages.

How close is Hotel Riu Palace Riviera Maya - All Inclusive to downtown Playa del Carmen?

Hotel Riu Palace Riviera Maya - All Inclusive is 1.5 mi away from Playa del Carmen.

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1908 out of 2551 reviews
Rating 8 - Good. 390 out of 2551 reviews
Rating 6 - Okay. 139 out of 2551 reviews
Rating 4 - Poor. 50 out of 2551 reviews
Rating 2 - Terrible. 64 out of 2551 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Sona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely. Staff was very friendly and very polite. Food was very good. Staff was constantly cleaning the property. We were there 3 years ago and decided to go back. So glad we did.
Stayed 7 nights in May 2026

6/10 Okay

Darrell Foster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a very nice hotel. The entertainment at the hotel wasn’t enough. Barely any entertainment for the guest. Needs more fun and entertainment and especially with the staff working. Everyone is so laid back and quiet.
Stayed 4 nights in Apr 2026

10/10 Excellent

Araceli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is AMAZING! I have stayed here before almost 10 years ago and the resort has had a complete update remodel. My husband and I loved our stay here. The service was 10/10. All the staff are so kind and hard working and make you feel well taken care of. The food was so delicious and the drinks are amazing. Everything is spotless.
Stayed 6 nights in Apr 2026

10/10 Excellent

Dennis

Stayed 8 nights in Jan 2026

10/10 Excellent

Eric Gene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was absolutely amazing
Stayed 7 nights in Jan 2026

8/10 Good

adam

Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms and resort. Spotless really. On the plus side: 1 - spacious room 2 - good food with abundant variety 3 - great restaurant choices especially the Asian 4 - decent beach with pretty water On the negative side: 1 - the bed is on the firm side 2 - the gym is not as spacious as pics appear and the bench press machine has been broken for who knows how long 3 - smoking at the pool and on the beach is unbearable for those of us who do not smoke 4 - pepsi rather than coke products 5 - Dos Equis rather than Modelo Overall, customer service is great and the place is spotless
Stayed 4 nights in Jan 2026

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Second time staying here and overall another great experience. The grounds are beautiful and very well maintained, and the staff is very accommodating—you can always see them working on improvements around the property. We loved the variety of restaurant options and had great meals throughout our stay. One downside was the addition of the elite club, which took up a significant number of pool chairs and part of the breakfast dining area. This created an artificial shortage and made both the pool and breakfast areas feel much more crowded than necessary. The mattress was also a bit uncomfortable for our liking. Still a lovely resort overall, but those are a few things that impacted our stay this time around.
Stayed 9 nights in Jan 2026

8/10 Good

Swati

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room, and amenities were amazing! Food was decent.
Stayed 5 nights in Dec 2025

8/10 Good

Vernon Bennett

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice, it could use more lights, the staff friendly and helpful except when dealing with the personal of the company hired to transport us from and to the airport/resort, they were unbelievably horrible to work with, very disorganized and extremely rude both at the airport location and worse at the resort.a written complain was filed with no follow up.
Stayed 7 nights in Jan 2026

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff is phenomenal, the rooms are kept so clean, the entire resort is kept so clean! Loved the options of restaurants for meals and other options for snacks and drinks. The entire property is amazingly beautiful.
Stayed 5 nights in Jan 2026

6/10 Okay

Amber Rose

Stayed 7 nights in Jan 2026

10/10 Excellent

Ally Akber

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice and spacious hotel is spotless and very clean. They do there best to make your stay as comfortable as possible
Stayed 5 nights in Jan 2026

10/10 Excellent

Stephen, Plano

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Property is beautiful. The employees are wonderful. Thank you for a wonderful time! We have been going to RIU Palace since year 2000, when it was more colonial in its look. We introduced our love for RIU to our children, and grand children! Keep up the great work!
Stayed 4 nights in Jan 2026

8/10 Good

Peggy

Stayed 7 nights in Jan 2026

10/10 Excellent

Missael

Liked: Cleanliness, amenities, property conditions & facilities
Room was always nice and clean
Stayed 5 nights in Jan 2026

10/10 Excellent

Joel

Stayed 5 nights in Jan 2026

10/10 Excellent

Daniel Michael, Dorchester

Liked: Cleanliness, amenities, property conditions & facilities
Our second time here. Fabuous resort. Great food
Stayed 7 nights in Jan 2026

8/10 Good

Suzanne, Gearhart

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was AMAZING. I could not find a single thing wrong with the service. They all seemed to genuinely enjoy their jobs. Make sure to get an inward facing room.
Stayed 6 nights in Jan 2026

10/10 Excellent

Robert

Stayed 12 nights in Jan 2026

10/10 Excellent

Rosina

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and immaculate surroundings. The beach is absolutely breathtaking! Friendly staff and the food was always fresh and well prepared
Stayed 5 nights in Jan 2026

10/10 Excellent

Christopher

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The RIU Palace in playa del Carmen was exceptional. The food and the hospitality went above our expectations. We were amazed with the beach as it was very spacious. The hotel is in a prime location as it is also near 5th avenue. We can’t wait to come back!
Stayed 5 nights in Jan 2026

4/10 Poor

Bajram, Romeoville

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The ride to the airport never showed up, so I had to pay for a taxi to the airport.
Stayed 4 nights in Jan 2026

10/10 Excellent

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, clean rooms and areas, food was excellent too.
Stayed 4 nights in Jan 2026

10/10 Excellent

Mohaned

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
What stood out is the cleanliness and abundance of staff at the resort. Public washrooms were immaculate and always clean. Restaurants were clean and the food was great. Riviera Maya is one of the best beaches in Mexico so that was awesome. Everything was fantastic. Very Kid friendly too.
Stayed 5 nights in Jan 2026

10/10 Excellent

Nilesh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean place ... great layout of the resort!
Stayed 5 nights in Jan 2026