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Hotel Riu Tequila - All Inclusive

3.5-star property
Ave Xaman-ha, Manzana 3, Lote 19, Playa del Carmen, QROO 1-855-201-7819
4.1 out of 5
Very good!
See all 17 travelocity Reviews

"Property did not have wheelchairs on premise for handicapped/disabled individuals. The wheelchairs on site were for EMERGENCY USE ONLY. You had to re ... " More

By a verified traveler on Fri 10 Dec 2021

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Hotel Description

Family-friendly 3.5-star property near Playa del Carmen Main Beach

Playacar stay

Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Also, Piste Cyclable sur Paseo Xaman-Ha is within half a mile (1 km) and Mahi Golf Course is within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 5 restaurants. There's fun for all ages with a free kid's club and a children's pool, and babysitting is an added bonus. Enjoy the 4 outdoor pools and free perks like buffet breakfast and free self parking.

Standard Double Room (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$195* Per night/room Apr 14 - Apr 15

Standard Europe

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Junior Suite (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Habitacion Doble Mexico

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Junior Suite Mexico

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Riu Tequila - All Inclusive ratings based on 17 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Riu Tequila - All Inclusive

Everyone (8) Couples (1) Family (6)
5 out of 5
Good

Posted by on Nov 16, 2022

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5 out of 5

Posted by on Apr 23, 2022

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3 out of 5
Property did not have wheelchairs on premise for handicapped/disabled individuals. The wheelchairs on site were for EMERGENCY USE ONLY. You had to rent a wheelchair from a third party.

Posted by on Dec 10, 2021

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Comment from Hotel Management

Dec 17, 2021 by Online Reputation Manager

Dear Danilo, Thank you for taking the time to leave us a review. As our number one priority is providing excellent services to our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience. Please note, we always encourage our guests with disability needs to contact their travel agency, or our Call Centre, when making the reservation. They will be pleased to assist you regarding this matter and you will find your hotel with the right characteristics. We will surely share your impressions to corresponding departments for further consideration and we really hope that you allow us the opportunity to host you again soon for a better experience! Kind Regards, Hotel Riu Tequila Online Reputation Manager

3 out of 5
It was quiet. The food could be better.

Posted by on Oct 27, 2021

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Comment from Hotel Management

Oct 29, 2021 by Online Reputation Manager

Dear James Tyray, Thank you for the time you have taken to write us about your experience in our hotel. We are disappointed to hear that we did not manage to fully live up to your expectations with our food variety. You may rest assured that your comments will be forwarded to the corresponding department for future improvement as we sincerely hope that you would still consider visiting one of our Worldwide destinations soon. With our best wishes we remain, Hotel Riu Tequila Online Reputation Manager

5 out of 5
I enjoyed the friendliness of the staff. They were always willing to help if you had a question or needed something. I would definitely stay there again!

Posted by on Oct 8, 2021

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5 out of 5
great for the money

Posted by on Aug 29, 2021

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5 out of 5
The property was better than I imagine. They where super friendly and always answered your questions or concerns.

Posted by on Aug 18, 2021

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5 out of 5

Posted by on Aug 9, 2021

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2 out of 5

Posted by on Jul 25, 2021

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3 out of 5
The property was nice and beautiful

Posted by on Jul 25, 2021

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Comment from Hotel Management

Jul 29, 2021 by Online Reputation Manager

Dear Guest, Thank you for your feedback. We are glad you enjoyed our beautiful property and we hope you had a wonderful stay. We look forward to welcoming you again and receive the highest rating for our services. Kind regards, Hotel Riu Tequila Online Reputation Manager

About the Hotel Riu Tequila - All Inclusive

Location Ave Xaman-ha, Manzana 3, Lote 19, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Golf green fees
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Windsurfing included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Hotel Riu Tequila - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Riu Tequila - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A children's pool, a nightclub, and a complimentary children's club are also featured at the family-friendly Hotel Riu Tequila - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

  • 630 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Hotel Riu Tequila - All Inclusive offers 630 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily.

Rosa Roja - This buffet restaurant serves breakfast, lunch, and dinner.

Bamboo - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Rinascita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Black Cow - Onsite steakhouse. Open daily.

Beach Club - This buffet restaurant serves lunch, dinner, and light fare. Reservations are required. Open daily.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Number of treatment rooms 2
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hotel Riu Tequila - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Riu Tequila
  • Riu Tequila All Inclusive
  • Riu Tequila All Inclusive Playa del Carmen
  • Riu Tequila Playa del Carmen
  • Tequila Riu
  • ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
  • Hotel Riu Tequila
  • Riu Clubhotel Tequila Hotel
  • Riu Tequila Mexico
  • Hotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
  • Clubhotel Riu Tequila
  • Rui Tequila
  • Hotel Riu Tequila All Inclusive Playa del Carmen
  • Hotel Riu Tequila All Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.