Hotel Riu Lupita - All Inclusive

Family-friendly 3.5-star property near Xplor Theme Park

Choose dates to view prices

Where to?

Dates

December 2025

January 2026

3 outdoor pools, pool umbrellas, sun loungers

Body treatments, beach massages, body scrubs, facials

Overview
Rooms
Location
Policies

Good

Popular amenities

24/7 front desk
Breakfast included
Bar
Housekeeping
Spa

Explore the area

Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710

Place, Playacar Golf Club
‪5 min walk‬
Place, Playacar Beach
‪11 min walk‬
Place, Mayan Ruins of Playacar
‪11 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Double Room Standard

279 sq ft
Sleeps 4

Family Room (U)

280 sq ft
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Double Room (M)

Good

280 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds

Double Room (E)

280 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Double Room (L)

Very good

280 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (M)

Exceptional

280 sq ft
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Double Room (B2C-US)

280 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (B2C-US)

278 sq ft
Sleeps 5
2 Double Beds OR 1 King Bed

Double Room (B2C-CA)

280 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (B2C-CA)

280 sq ft
Sleeps 5
2 Double Beds OR 1 King Bed

Double Room (C)

Excellent

280 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (C)

280 sq ft
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Family Room (L)

280 sq ft
Sleeps 5
2 Double Beds OR 1 King Bed

Family Room (E)

Sleeps 4
1 King Bed

Double Room (U)

Very good

280 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Double Room Standard

279 sq ft
Sleeps 4

About the neighborhood

Playa del Carmen

Playacar stay.Your stay at this Playacar property places you within 2 miles (3 km) of Playa del Carmen Main Beach and Quinta Avenida. Also, Playacar Golf Club is within half a mile (1 km) and Centro Maya Shopping Center is within 2 miles (3 km).

What's nearby

Playacar Golf Club - 5 min walk - 0.3 miles
Playacar Beach - 11 min walk - 0.6 miles
Mayan Ruins of Playacar - 11 min walk - 0.6 miles
Quinta Avenida - 4 min drive - 1.6 miles
Playa del Carmen Maritime Terminal - 4 min drive - 1.6 miles

Getting around

Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

‪rosa roja - ‬6 min drive
‪La Terraza - ‬7 min drive
‪Turquesa - ‬7 min drive
‪La Barra Artesanal - ‬7 min drive
‪Don Rafael - ‬6 min drive

About this property

Hotel Riu Lupita - All Inclusive

Family-friendly 3.5-star property near Xplor Theme Park

Hotel Riu Lupita - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Lupita - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A nightclub, spa services, and a complimentary children's club are also featured at the family-friendly Hotel Riu Lupita - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

300 guestrooms or units

3 levels

23 buildings

4 dining venues

Buffet breakfast (free)

Nightclub

Deli

Kid's club (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Dry cleaning

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Car service

Tour and ticket information

Wedding services available

Convenience store

Garden

Gift shop

Beauty salon

Television in lobby

Onsite shopping

Bellhop

Smoking in designated areas

Bar or lounge

Bar by the pool

Hotel Riu Lupita - All Inclusive offers 300 accommodations with minibars and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is open daily.

Similar properties

5 bars/lounges, swim-up bar, poolside bar

Pool
Breakfast included
All inclusive
Spa

$185 nightly

Dec 6 - Dec 7

Total with taxes and fees

Property amenities

Family friendly

3 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Grocery/convenience store
In-room crib
Playground
Snack bar/deli

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free beach shuttle
Limo/town car service
Free uncovered self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
4 restaurants
A bar/lounge
A poolside bar
Snack bar/deli

Things to do

3 outdoor pools
Basketball
Bicycle storage
Bicycles
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Kayaking
Nightclub
Playground
Shopping
Snorkeling
Tennis
TV in common areas
Volleyball
Windsurfing

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Room amenities

Entertainment

Flat-screen TV with satellite channels

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Food and drink

Free bottled water
Minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Eco-friendly toiletries
Energy-saving switches in guestrooms
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Lupita - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Lupita Riu

Riu Lupita

Riu Lupita All Inclusive

Riu Lupita All Inclusive Playa del Carmen

Riu Lupita Playa del Carmen

Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico

Riu Lupita Mayan Riviera

Riu Lupita Mexico

Riu Lupita Resort

Riu Lupita All Inclusive All-inclusive property Playa del Carmen

Riu Lupita All Inclusive All-inclusive property

Riu Lupita Inclusive inclusiv

Riu Lupita All Inclusive

Riu Lupita Inclusive Inclusive

Hotel Riu Lupita - All Inclusive Playa del Carmen

Hotel Riu Lupita - All Inclusive All-inclusive property

Frequently asked questions

How close is Hotel Riu Lupita - All Inclusive to the airport?

Hotel Riu Lupita - All Inclusive is 19.8 mi (252-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Riu Lupita - All Inclusive?

As of Nov 29, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Lupita - All Inclusive on Dec 9, 2025 start from $148.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Riu Lupita - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Lupita - All Inclusive.

How close is Hotel Riu Lupita - All Inclusive to the beach?

This property is 1.8 mi (13-min drive) from Playa del Carmen Main Beach and 12.4 mi (25-min drive) from Maroma Beach. Don't forget your sunscreen!

Does Hotel Riu Lupita - All Inclusive offer free breakfast?

Hotel Riu Lupita - All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Lupita - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (6-min drive) is nearby.

What time is check-in at Hotel Riu Lupita - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

Is there free parking at Hotel Riu Lupita - All Inclusive?

This property offers free self parking.

Does Hotel Riu Lupita - All Inclusive have a pool?

Hotel Riu Lupita - All Inclusive features 3 outdoor pools and a children's pool.

Does Hotel Riu Lupita - All Inclusive have a restaurant?

There are 4 onsite restaurants, offering options like Mexican cuisine and pool views.

Does Hotel Riu Lupita - All Inclusive have a spa?

Pamper yourself with a day at Renova Spa, where you can enjoy mani/pedis, body scrubs, and massages.

How close is Hotel Riu Lupita - All Inclusive to downtown Playa del Carmen?

Hotel Riu Lupita - All Inclusive is 1.7 mi away from Playa del Carmen.

Hotel Riu Lupita - All Inclusive Reviews

7.8

Good

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Angela

Traveled with partner

Aug 20, 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Food choices were horrible! Check in was great, thereafter was horrible! Wait staff could not understand English. The only waitstaff was great were Delfino and Santos at the bar. Everyone else was not great! Our anniversary ended up horribly due to us not being accommodated for the restaurant. We kept trying to make a reservation but were told we couldn’t and then when we tried to get food, was told we needed a reservation! Our first experience at a RIU resort was not great at all!

Stayed 3 nights in Aug 2025

6/10 Okay

Garland

Aug 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Food choices wasnt that good.

Stayed 4 nights in Jul 2025

6/10 Okay

David

Jul 30, 2025

Liked: Staff & service

Mildew dresser and our sheets

Stayed 4 nights in Jul 2025

10/10 Excellent

LIGIA

Traveled with family

Jul 30, 2025

Liked: Amenities

Amazing stay for me and nieces

Stayed 3 nights in Jul 2025

6/10 Okay

Alvaro

Traveled with partner

Jul 21, 2025

Disliked: Amenities

Its an ok hotel, solid 3 stars but definitely not a 5 star hotel, beach access sucks, you have to the a bus there, drinks were terrible, staff was nice

Stayed 2 nights in Jul 2025

10/10 Excellent

Andres

Jul 21, 2025

Stayed 2 nights in Jun 2025

4/10 Poor

Margaret

Jul 15, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Water in the pool by restaurants wasn’t clear enough and water in the pool in quite area was dirty a lot of bags floatingin the water and stuff from the trees when we got checked in in the room I was shocked The area when the ceiling fan touched the ceiling was full of webs and dirt. The lamp on the wall by the bed was hanging out, was broken. The pictures on the wall they were dirty, and the sheets were dirty. The extra blankets was stiffed as a linen fabric very Very old the view from the room was like Bumped area a lot of pieces of the Building walls. When I booked this resort it did show its four stars resorts I don’t think so!! Dose not has even too it’s very poor. We had to drive to the beach every day about 15-20 minutes I’m very old buses, and we weren’t able to swim in the sea because of seaweed covered almost half of the Beach because nobody Took care of it . Seaweed season is all over Caribbean area. Any other resorts take care of it we weren’t even able noticed that it is seaweed season. In this resort the smell terrible smell was all around because of the seaweed laying on the beach forever and no access to the sea to swim at all I am very disappointed. I would never recommend to anybody to visit this resort. We paid 600 per person for three days and it was price on sale. I don’t understand the pictures on Expedia showing beautiful rooms and area all these pictures do not match even in 1/3 of a reality. Stuff of the hotel is very very nice.

Stayed 3 nights in Jul 2025

8/10 Good

Anne

May 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pros: Food - was excellent, Staff - Very helpful and understanding Entertainment - Was done before it got too late Room Attendants - Most were very good and went the extra mile for the guests. The Shop Clerk inside the hotel was very helpful. Cons - There were two pools - One was kept great and the other quiet pool had leaves and particulars in the water. There was no direct access to the peach and you have to take a bus to get to it. That was a bummer. Some of the Front Desk Clerks were not too sure as to what to do in certain situations. They were not proactive. The toilet bowl had a crack in it. One of the two cups left in my room to make coffee was chipped. Under the bed was not properly cleaned prior to our arrival. Some of the guests were not on their best behavior around other guests. Police Presence was required on one of the evenings we were there.

Stayed 8 nights in May 2025

6/10 Okay

Grace Eboselume

May 27, 2025

Budget friendly, no beach on site

Stayed 3 nights in May 2025

2/10 Terrible

Nadia

Traveled with group

May 22, 2025

Disliked: Amenities, property conditions & facilities

Disappointing Stay – Would Not Recommend I stayed at Hotel Riu Lupita for 7 nights on the all-inclusive plan, and unfortunately, it was a very disappointing experience. The hotel is clearly outdated — the rooms smelled terrible, and despite their attempt to mask it with eucalyptus, the odor never went away. The mattresses were old and extremely uncomfortable, making it hard to get a decent night’s sleep. The food was by far one of the worst parts. I actually got sick during my stay. Meals were often bland, poorly prepared, and seemed reheated — especially at the beach club, where even a basic burger was inedible. Speaking of the beach, the listing is quite misleading. The hotel is not on the beach — you need to take a 15-minute shuttle to get there, which wasn’t what I expected when booking. Drinks were no better. The alcohol used was extremely low quality, and there were no fresh ingredients in sight. Even the lime tasted artificial. The entertainment was mediocre at best, lacking energy and variety. The only positive I can mention is the staff. The people working there were incredibly sweet, kind, and hardworking. It’s unfortunate they have to work under such poor conditions — they truly deserve better. Overall, I would not return or recommend this hotel to others. There are far better options in the area for a similar price.

Stayed 7 nights in May 2025

10/10 Excellent

mya

Apr 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly and helpful staff.

Stayed 1 night in Apr 2025

8/10 Good

Christine

Traveled with group

Apr 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice, staff was excellent. Could have had a bit more entertainment but overall great stay and would use Riu again!

Stayed 4 nights in Apr 2025

10/10 Excellent

WANDA

Apr 16, 2025

Stayed 2 nights in Apr 2025

8/10 Good

Lauren

Traveled with partner

Feb 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had an all around good trip. We really enjoyed the beach club and how safe our items were when we left them on our chairs.

Stayed 7 nights in Feb 2025

10/10 Excellent

Yagwatie

Traveled with partner

Feb 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The cleanliness

Stayed 3 nights in Feb 2025

4/10 Poor

Ashley

Feb 15, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2025

6/10 Okay

Shannon

Feb 11, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

the food was amazing I liked the relaxed atmosphere I like that the rules were not over the top restrictive and and the staff were great especially the entertainment staff and main bartenders. The silent disco was so fun so was the foam party. The night club/disco only played Spanish music shower tiles were really nice in my room and the ac was good my bed was comfortable and the drinks were good.

Stayed 4 nights in Feb 2025

10/10 Excellent

Sanieska, miami

Traveled with family

Jan 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy buen servicio y privacidad.

Stayed 5 nights in Jan 2025

10/10 Excellent

MARCELO

Traveled with family

Jan 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 11 nights in Jan 2025

2/10 Terrible

Sandra Cecile Marie

Traveled with family

Jan 13, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Three out of five members of our party were ill from what we can only say was from the food from the beach club. Could’ve also been food from the dining room. One evening for dinner as we entered the dining hall. They were cleaning up a large pile of vomit that was left from a gas just moments before we arrived. The availability of food between meal times was scarce. You were offered only a very small variety of leftover fruit chips muffins, and two flavours of ice cream. With there only being two pools one and adult pool, which also had very loud guests at almost all times that could be overheard from our rooms, at 3 PM every day they brought out entertainment, regardless of engagement, they played extremely loud music, even if only a couple of guests were engaged, which was loud and bothersome, we ended up having to go back to our rooms during this time just for some peace and quiet. The choice of drinks was very limited the staff while they weren’t rude weren’t very friendly. For a review I was very surprised at this experience and will definitely not be going back. The rooms were averagely, clean, but two of our rooms that we had had very musty, old odors, coming from the dresser, and the ventilation fan.

Stayed 7 nights in Jan 2025

10/10 Excellent

Brandi

Jan 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent.

Stayed 6 nights in Jan 2025

2/10 Terrible

Hector

Traveled with partner

Jan 12, 2025

Disliked: Cleanliness, property conditions & facilities

Beds were hard. Water would fall out the shower leavening water everywhere. Mold on mirrors and walls.

Stayed 7 nights in Dec 2024

6/10 Okay

Megan

Traveled with partner

Jan 9, 2025

Liked: Cleanliness, staff & service

The staff were really wonderful. Everyone was kind and willing to help with anything we needed. The food could be improved. It’s buffet style so there were often lukewarm items that should be kept hot or cold. Some days it was hard to find anything that looked appetizing in the main restaurant. The fresh fruit was delicious and always available for meals and snacks. The grounds were beautiful but the room was lackluster. It was not pretty or very decorated but it was clean. The TV reception wasn’t good so the picture was full of static and they weren’t smart TVs so we couldn’t screen share or use our own devices to watch movies. There is an ATM and a currency exchange at the front desk, which was very convenient. We saw wildlife: lizards, coati, sereque, deer, and lots of birds right on the grounds. The beach access was not as convenient as other RIU resorts in the area because there’s no direct path - you need to take a shuttle bus to get there and it’s about a 15 minute trip. This ended up being a minor issue because we didn’t want to spend much time at the crowded beach. This was not a calm, tranquil beach like Akumal. It was full of people and loud music and squeezed between other resort beach areas. It was difficult to walk in the surf because the beach was eroding away. One day a palm tree washed into the ocean, leaving a waist high ledge made of plastic sacks of sand to keep the rest from washing away. There was caution tape up across the whole horizon line. Not pretty

Stayed 7 nights in Jan 2025

10/10 Excellent

Francois

Traveled with family and small children

Jan 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love everything. It was our second time at this Hotel and we enjoyed a lot.

Stayed 7 nights in Dec 2024

8/10 Good

Emilce Paola

Traveled with group

Jan 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It's ok.

Stayed 5 nights in Jan 2025

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Hotel Riu Lupita - All Inclusive

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Hotel Riu Lupita - All Inclusive

Similar properties

Hotel Riu Tequila - All Inclusive

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

You need to know

We should mention

Property is also known as

Frequently asked questions

Reviews

Hotel Riu Lupita - All Inclusive Reviews

Good