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"I did not like the rooms, they were dated and need an upgrade. " More

By a verified traveler on Thu 08 Aug 2019

Hotel Description

Family-friendly 3.5-star property near Playa del Carmen Main Beach

Close to the beach

Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 2 miles (3 km).


This all-inclusive property features a full-service spa, a nightclub, and 4 restaurants. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the convenience store. Enjoy the 3 outdoor pools and free perks like buffet breakfast and free self parking.

Balconies, flat-screen TVs

In addition to flat-screen TVs with satellite channels, the 300 guestrooms offer balconies and minibars. Free bottled water, ceiling fans, and hair dryers are also available.

Standard Double Room, Balcony (L)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room, Balcony (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room, Balcony (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room, Balcony (M)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Standard Double Room, Balcony (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room, Balcony (E)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Riu Lupita All Inclusive ratings based on 18 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Lupita All Inclusive

Couples (1)
3 out of 5
I did not like the rooms, they were dated and need an upgrade.

Posted by on Aug 8, 2019

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4 out of 5

Reasonable price close to town and FANTASTIC beach

Pros: The beach has a buffet, bar, pool, and bathroom. Everything you need with out being tacky and expensive like Riu Palace next door. Overall, great time
Cons: Bed is hard; ask for a mattress pad. Drinks are watered down. Rooms are small. Not enough food choice between 3pm and 7pm. Dinner served at 7pm.
Location: Take the bus into Playa del Carmen and visit Xaman-Ha ruins. Visit Mayan ruins. Enjoy the beautiful aqua ocean and visit a cenote. Snorkel w/ turtles!
Riu Lupita is a small hotel with only 200 or so rooms. It is not fancy but clean and well maintained. We enjoyed being in the jungle. We hardly heard any English which made our vacation feel even further from home. Lots of people from South America and Europe. We were some of the only Americans. (It was obvious from our modest swimsuits and pale skin.) The hotel has three pools (four if you include the children's pool). Nightlife was so-so; except Mayan night was really entertaining--great costumes and cool dances. Go with medium to low expectations, and you'll have a great time. This is not a five star resort but our group of two couples really enjoyed ourselves. This hotel is an excellent value. We enjoyed the overall layout of the hotel. Also, the bus, while not fancy, was always on time (on the half hour). We loved that it could drop us off at downtown Playa del Carmen, so you are not trapped at the hotel. Also, right near the bus stop are Xaman-Ha Mayan ruins that are really interesting to see. They are right along the wall, just keep walking down the path. They are free and you can walk all over them. The beach club is amazing. We just packed a bag, hopped on the bus, and relaxed. The hotel was full when we were there, and we never had too much trouble getting lounge chairs for four people. The beach club had fun activities like water aerobics and volleyball. We also rented free boogie boards one afternoon from Riu Palace. We used Scuba Caribe to snorkel; it was fun!

Posted by , from Olympia, WA on Apr 23, 2015

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3 out of 5

It was ok

Pros: Free breakfast, Quiet
The hotel was an all inclusive. The rooms, food and drinks were average, nothing really great. This would be a good budget hotel. Internet access was only available in the lobby.

Posted by , from Mexicali, Baja California, Mexico on Jan 3, 2012

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1 out of 5


Pros: Quiet
Cons: Nothing close, Poor breakfast, everthing is horrible

Posted by , from ALHAMBRA on Jun 28, 2011

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4 out of 5

Hotel met the expectation

Pros: Free breakfast, Free Internet, Quiet
Hotel was selected because out the crowded main road. Easily to reach other place even by foot ( 20 minutes walk was nice ). So it was quiet all the hours of the day. Shuttle bus easily available to get downtown. Also the service to rend motorcycle and bycicle was and added value

Posted by , from Charlotte, NC on Apr 13, 2011

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4 out of 5

riu lupita has good amenities and a great staff

Pros: Free breakfast, Quiet, free meals and drinks
Cons: No free Internet, no free in-room safe
riu lupita was a wonderful warm winter getaway-not on the beach,but shuttle every 30 minutes would also stop at south end of town for strolling along 10th and 5th avenues. Had access to three other riu's with all their restaurants,bars pools,beaches everything except had to eat dinner at riu lupita and sleep there. I found the bed firm but comfortable,room was cleaned daily with clean sheets,towels,soap& view from balcony to speak of,but was close to the adults only pool which was nice.never a problem with finding plenty of vacant lounge chairs.never ran low in the mini-bar(beer water soda) Staff could not have been was good-not 5 star and not on the beach and bar did not have as good of liquors as the other rius but did not pay nearly as much. would definetly recommend as an extremely good value,but if you must have a true 4 or 5 star experience this is not it.

Posted by , from st. louis, missouri on Feb 8, 2011

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5 out of 5

This is an excellent hotel the staff made us feel welcome right away when we stepped into the registration office & the service and food are excellent

Pros: Free breakfast, Close restaurants, Quiet
The experience at Riu Lupita was just great, compared with other hotels the price of the package was affordable. The food and service are excellent both at the hotel and at the beach club. The hotel location is really good because it is just five minutes walk from playa del carmen where you can enjoy the bautiful view and do your shopping. The hotel room was very clean and the staff were always on top of things. Also, the animation team makes a great job at entertaining guests they plan activities for the whole day. In conclusion, I would definitely recommend the hotel to my family and friends and I'm coming back for sure.

Posted by , from Chicago, Illinois on Feb 8, 2011

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3 out of 5

Good Resort for the Price

Excellent staff and very cheerful. I thought the food was kind of average for a all inclusive but we booked a great deal and was not expecting 5 star meals. The pool was nice and we did take a shuttle to their beach club which sits right next to the Riu Palace Riviera Maya. Nice beach. The hotel itself sits about a half mile inland and their is not much breeze in the summer so it does get hot if you are not in the pool. No air conditioning in either of their resturants. We did miss having pool waiters that we have had at other resorts but once again we had a great deal here and we did enjoy our stay.

Posted by , from Illinois on Feb 8, 2011

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4 out of 5

Great price for a great family vacation

Cons: No free Internet
We weren't sure what to expect, this being our first vacation of this sort. We were pleasantly delighted with our stay at the Riu Lupita. It wasn't right on the beach, but we actually appreciated this fact. All you had to do was get on a shuttle bus that left every 30 minutes and take a short ride to the beach. We enjoyed this aspect because then it actually felt like you were going somewhere. We enjoyed the food - unlimited supplies of fresh fruit all day was quite a treat! Asian night was definitely our favorite theme night at the buffet. The sushi was delicious! The age range of our party was from age 1 to age 52 and everyone had a wonderful time!

Posted by , from Pennsylvania, USA on Feb 5, 2011

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4 out of 5

Good for 1st time in Cancun

Even though the hotel is small, it's very nice. The staff were very nice and willing to help you out. The room was very cleaned, we even got towel animals made each time. We had booked our activities prior to going to cancun, but there is a booking agent there. The pools were a decent size and the water was good temperature. The entertainment staff were really friendly and always tried to include you in the activities. The drinks were ok, they could have been better. Most of the drinks we tried had an after taste to them and we noticed the pop did too, but we just assumed it had to do with the water they used. We liked the fact that we got a minibar in the room filled with bottled pop, beer and water. Overall our stay was very comfortable and relaxing. This hotel is not a party party hotel as there were mostly families there.

Posted by on Aug 21, 2010

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Tennis
  • Volleyball

  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old


  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Airport transfers not included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Riu Lupita All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Lupita All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. A nightclub, spa services, and a complimentary children's club are also featured at the family-friendly Riu Lupita All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 300 guestrooms or units
  • 3 levels
  • 23 buildings
  • 4 dining venues
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds


Available in some public areas: Free WiFi


Free self parking


  • Airport: Cancun Intl. Airport (CUN) (58.6 km / 36.4 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Riu Lupita All Inclusive offers 300 accommodations with minibars and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Additionally, rooms include complimentary bottled water and ceiling fans. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Adelita - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner.

Maria Bonita - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Cozumel - This steakhouse serves dinner only. Reservations are required. Open daily.

Dante - This theme restaurant specializes in Italian cuisine. Open daily.

Tequila - Onsite bar. Open daily.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Windsurfing on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments.

The spa is open daily.

  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Riu Lupita All Inclusive


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • Lupita Riu
  • Riu Lupita
  • Riu Lupita All Inclusive
  • Riu Lupita All Inclusive Playa del Carmen
  • Riu Lupita Playa del Carmen
  • Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
  • Riu Lupita Mayan Riviera
  • Riu Lupita Mexico
  • Riu Lupita Resort
  • Riu Lupita All Inclusive All-inclusive property Playa del Carmen
  • Riu Lupita All Inclusive All-inclusive property
  • Riu Lupita Inclusive inclusiv
  • Riu Lupita Inclusive Inclusive
  • Riu Lupita All Inclusive Playa del Carmen
  • Riu Lupita All Inclusive All-inclusive property
  • Riu Lupita All Inclusive All-inclusive property Playa del Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.