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Riu Lupita All Inclusive

3.5-star property
Lote Hotelero 1, Manzana 20, Playa del Carmen, QROO 1-855-201-7819
3.9 out of 5
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See all 21 travelocity Reviews

"Great resort for families with shuttle to beach club and shopping, nightly entertainment. We had a clean, spacious and modern room. Loved the little t ... " More

By a verified traveler on Mon 05 Jul 2021

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Hotel Description

Family-friendly 3.5-star property near Playa del Carmen Main Beach

Playacar stay

A stay at this Playacar property places you within half a mile (1 km) of Playacar Golf Club and 2 miles (3 km) of Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 4 restaurants. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the convenience store. Enjoy the 3 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

In addition to flat-screen TVs with satellite channels, the 300 guestrooms offer free WiFi and balconies. Minibars, free bottled water, and ceiling fans are also available.

Standard Double Room, Balcony (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$146* Per night/room May 29 - May 30

Family Room, Balcony (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room, Balcony (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room, Balcony (C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room, Balcony (U)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Double Room, Balcony (M)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Riu Lupita All Inclusive ratings based on 21 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Lupita All Inclusive

Everyone (1) Couples (1) Family (2)
1 out of 5
Hotel Riu Lupita is very bad place, rooms full of mold, smelly and small. The hotel is marked as 5 stars but in reality the hotel doesn’t cover 2 stars. The pictures on line are different then in reality. In order to get the beach you need to take the oldest bus and drive for 15 minutes every day to reach beach. It’s too far away from the main beach and buses don’t have air conditioning. They are presenting their hotels in the best light but in reality it’s Nothing. When we change our flights, the agency did not make correction of our flights and we didn’t have shuttle/ transportation from hotel to the aero port. We informed them on time about the change and in the morning, they didn’t send the driver in the morning but in the afternoon. Communication with them through emails and phone is not on time. When you need them, you can’t reach them. We needed to take taxi and paid a lot to catch our flight. We wouldn’t recommend this place and agency to anybody. It’s wasting your money and time in reality. We are not planning to use them in the future.

Posted by on Jul 30, 2021

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Comment from Hotel Management

Aug 4, 2021 by Online Reputation Manager

Dear Guest, Thank you for taking the time out to share with us feedback on your visit to our hotel. Firstly, we ensure to have all of our information, photos, and amenities accurately posted anywhere you can book us so our guests can decide if we are the right fit for their needs. Let us apologize for the poor impression we have made on you. This is certainly not the impression we would like to pass on to our guests and not representative of our standards. Please accept our sincere apologies for the inconvenience you experienced during this period. Please be rest assured that this feedback has been noted by us for a proper follow up. It is our hope you reconsider returning to our property for a better experience. With our best wishes we remain, Hotel Riu Lupita Online Reputation Manager

4 out of 5
Great resort for families with shuttle to beach club and shopping, nightly entertainment. We had a clean, spacious and modern room. Loved the little towel animals left on the bed. Reception staff were very helpful, especially Xabi who helped with WiFi and Covid testing. Buffet food was average but plenty of choice. Pool bar is convenient and the pool towel service and sun umbrellas make it a great place to spend the day. Had a very pleasant week and would stay here again. But don’t expect 5-star! Nice amenities and friendly staff but food quality and cocktails were more like a 3-star.

Posted by on Jul 5, 2021

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5 out of 5
Best staff and service you could wish for

Posted by on Jun 20, 2021

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3 out of 5
I did not like the rooms, they were dated and need an upgrade.

Posted by on Aug 8, 2019

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4 out of 5

Reasonable price close to town and FANTASTIC beach

Pros: The beach has a buffet, bar, pool, and bathroom. Everything you need with out being tacky and expensive like Riu Palace next door. Overall, great time
Cons: Bed is hard; ask for a mattress pad. Drinks are watered down. Rooms are small. Not enough food choice between 3pm and 7pm. Dinner served at 7pm.
Location: Take the bus into Playa del Carmen and visit Xaman-Ha ruins. Visit Mayan ruins. Enjoy the beautiful aqua ocean and visit a cenote. Snorkel w/ turtles!
Riu Lupita is a small hotel with only 200 or so rooms. It is not fancy but clean and well maintained. We enjoyed being in the jungle. We hardly heard any English which made our vacation feel even further from home. Lots of people from South America and Europe. We were some of the only Americans. (It was obvious from our modest swimsuits and pale skin.) The hotel has three pools (four if you include the children's pool). Nightlife was so-so; except Mayan night was really entertaining--great costumes and cool dances. Go with medium to low expectations, and you'll have a great time. This is not a five star resort but our group of two couples really enjoyed ourselves. This hotel is an excellent value. We enjoyed the overall layout of the hotel. Also, the bus, while not fancy, was always on time (on the half hour). We loved that it could drop us off at downtown Playa del Carmen, so you are not trapped at the hotel. Also, right near the bus stop are Xaman-Ha Mayan ruins that are really interesting to see. They are right along the wall, just keep walking down the path. They are free and you can walk all over them. The beach club is amazing. We just packed a bag, hopped on the bus, and relaxed. The hotel was full when we were there, and we never had too much trouble getting lounge chairs for four people. The beach club had fun activities like water aerobics and volleyball. We also rented free boogie boards one afternoon from Riu Palace. We used Scuba Caribe to snorkel; it was fun!

Posted by , from Olympia, WA on Apr 23, 2015

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3 out of 5

It was ok

Pros: Free breakfast, Quiet
The hotel was an all inclusive. The rooms, food and drinks were average, nothing really great. This would be a good budget hotel. Internet access was only available in the lobby.

Posted by , from Mexicali, Baja California, Mexico on Jan 3, 2012

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1 out of 5

WARNING DO NOT STAY HERE

Pros: Quiet
Cons: Nothing close, Poor breakfast, everthing is horrible
FIRST AND LAST TIME I WILL STAY AT THE RIU LUPITA.ARRIVED A LITTLE BIT EARLY STAFF BOOKED ME A ROOM WITH NO RUNNING WATER.STAFF KNEW THERE WAS NO WATER BUT STILL SENT ME THERE. FOOD WAS HORRIBLE OLD SNACKS NOT MUCH VARIETY. BEDS WERE HARD AIR MADE LOTS OF NOISE.THIS WAS WORST THAN A MOTEL 6 .LOTS ANIMALS RUNNING AROUND THEY LOOKED LIKE SKUNKS.ENTERTAINTMENT WAS BORING.WENT TO THE OTHER THREE RIUS LITTLE BIT BETTER FOOD BUT BUS DOES NOT LEAVE YOU CLOSE.WISH I GOT MY MONEY BACK.DO NOT BE FOOLED DO NOT STAY HERE.CANCUN RIUS ARE MUCH BETTER NEAR THE BEACH.THIS RIU IS NOT BEACH FRONT .IT WAS THE WORST EXPERIENCE EVER.IT LEFT ME HOORIBLE MEMORIES.

Posted by , from ALHAMBRA on Jun 28, 2011

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4 out of 5

Hotel met the expectation

Pros: Free breakfast, Free Internet, Quiet
Hotel was selected because out the crowded main road. Easily to reach other place even by foot ( 20 minutes walk was nice ). So it was quiet all the hours of the day. Shuttle bus easily available to get downtown. Also the service to rend motorcycle and bycicle was and added value

Posted by , from Charlotte, NC on Apr 13, 2011

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4 out of 5

riu lupita has good amenities and a great staff

Pros: Free breakfast, Quiet, free meals and drinks
Cons: No free Internet, no free in-room safe
riu lupita was a wonderful warm winter getaway-not on the beach,but shuttle every 30 minutes would also stop at south end of town for strolling along 10th and 5th avenues. Had access to three other riu's with all their restaurants,bars pools,beaches everything except had to eat dinner at riu lupita and sleep there. I found the bed firm but comfortable,room was cleaned daily with clean sheets,towels,soap&shampoo.no view from balcony to speak of,but was close to the adults only pool which was nice.never a problem with finding plenty of vacant lounge chairs.never ran low in the mini-bar(beer water soda) Staff could not have been better.food was good-not 5 star and not on the beach and bar did not have as good of liquors as the other rius but did not pay nearly as much. would definetly recommend as an extremely good value,but if you must have a true 4 or 5 star experience this is not it.

Posted by , from st. louis, missouri on Feb 8, 2011

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5 out of 5

This is an excellent hotel the staff made us feel welcome right away when we stepped into the registration office & the service and food are excellent

Pros: Free breakfast, Close restaurants, Quiet
The experience at Riu Lupita was just great, compared with other hotels the price of the package was affordable. The food and service are excellent both at the hotel and at the beach club. The hotel location is really good because it is just five minutes walk from playa del carmen where you can enjoy the bautiful view and do your shopping. The hotel room was very clean and the staff were always on top of things. Also, the animation team makes a great job at entertaining guests they plan activities for the whole day. In conclusion, I would definitely recommend the hotel to my family and friends and I'm coming back for sure.

Posted by , from Chicago, Illinois on Feb 8, 2011

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About the Riu Lupita All Inclusive

Location Lote Hotelero 1, Manzana 20, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for premium or imported alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

Riu Lupita All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Lupita All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces. A nightclub, spa services, and a complimentary children's club are also featured at the family-friendly Riu Lupita All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 300 guestrooms or units
  • 3 levels
  • 23 buildings
  • 4 dining venues
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Riu Lupita All Inclusive offers 300 accommodations with minibars and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Adelita - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner.

Maria Bonita - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Cozumel - This steakhouse serves dinner only. Reservations are required. Open daily.

Dante - This theme restaurant specializes in Italian cuisine. Open daily.

Tequila - Onsite bar. Open daily.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Windsurfing on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments.

The spa is open daily.

  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Riu Lupita All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Lupita Riu
  • Riu Lupita
  • Riu Lupita All Inclusive
  • Riu Lupita All Inclusive Playa del Carmen
  • Riu Lupita Playa del Carmen
  • Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
  • Riu Lupita Mayan Riviera
  • Riu Lupita Mexico
  • Riu Lupita Resort
  • Riu Lupita All Inclusive All-inclusive property Playa del Carmen
  • Riu Lupita All Inclusive All-inclusive property
  • Riu Lupita Inclusive inclusiv
  • Riu Lupita Inclusive Inclusive
  • Riu Lupita All Inclusive Playa del Carmen
  • Riu Lupita All Inclusive All-inclusive property
  • Riu Lupita All Inclusive All-inclusive property Playa del Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.