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4.7 out of 5

"Staff is amazing, they truly want you to be happy with your resort experience. Mauro and Tinney were phenomenal, anticipating your needs then exceedin ... " More

By a verified traveler on Wed 05 Sep 2018

Hotel Description

5-star beachfront property near Maroma Beach

On the beach

Within 3 miles (5 km) of this Playa del Carmen property, you'll find Maroma Beach and El Manglar Golf Course. El Camaleon Mayakoba Golf Course and Tres Rios Ecopark are within 9 miles (15 km).

All-inclusive

This smoke-free property features a golf course, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 6 restaurants and perks like free buffet breakfast and free valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 310 guestrooms also offer free WiFi and balconies. Flat-screen TVs come with satellite channels, and other amenities include iPod docks and 24-hour room service.

Suite (One Free Round of Golf)

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$346* Per night/room Aug 25 - Aug 26

Honeymoon Villa

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite Ocean front Superior Corner

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite Ocean Front Superior

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite Ocean Front Corner

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite Star Prestige

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Iberostar Grand Paraiso Adults Only - All Inclusive ratings based on 13 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Grand Paraiso Adults Only - All Inclusive

Everyone (8) Couples (2)
4 out of 5
We have been to this hotel a number of times in the past and this visit was a little disappointing. In the past we would have rated the property and services exceptional, this time the rating would be good to very good. Also, in the past they seemed to appreciate repeat visitors and that is now missing.

Posted by on Jan 30, 2019

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4 out of 5
The grand was wonderful as usual. Room was clean, dinner reservations were easily made,staff was friendly. We like to stay at the Grand for the top shelf drinks, theater shows and some of the restaurants. We utilize the pool at the Lindo/Maya for the amount of shade that is offered. We've tried other resorts, but have always been disappointed in them after our experiences at Iberostar.

Posted by on Jan 16, 2019

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5 out of 5

Posted by on Oct 4, 2018

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5 out of 5
Staff is amazing, they truly want you to be happy with your resort experience. Mauro and Tinney were phenomenal, anticipating your needs then exceeding them. While training at the gym I met a staff member, Mario G., of the resort, he was training on his time off. When he discovered my wife and I were celebrating our anniversary he took the time to surprise us sending champagne to our room later that evening. That summarizes the staff at the Grand, we could not have been more impressed.

Posted by on Sep 5, 2018

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4 out of 5

Gluten free AMAZING

My boyfriend and I took this trip together after extensive research on places that can accommodate for gluten free. I have Celiac Disease, for almost 12 years, and they took great care of me here! Olivia one of the head chefs was AMAZING. She knew all about cross contamination and even fried chips and French fries for me in a separate fryer. She would take me around the buffet and show me everything I could and could not eat. For lunch-Alberto was my guy! He was out grilling by the pool and went above and beyond, just like Olivia. He would make me anything I wanted- kept it on a different part of the grill and use separate thongs. Overall, if you’re GF or Celiac this is the best all inclusive for it! Ask for Olivia or Alberto and they’ll take great care of you!

Posted by on Jul 10, 2018

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5 out of 5

Best Hotel I Have Stayed At

We have stayed at numerous high-end Hotels, including numerous Five Star Hotels in Vegas. This was by far the nicest one with the best Staff we have ever experienced. The food was amazing as were the amenities! All this at an incredibly low price. We have decided this will replace future cruises. Definitely returning!

Posted by , from Dallas on May 14, 2018

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5 out of 5

Very nice hotel. Friendly staff.

Pros: Cleanliness, staff was helpful and friendly.
Cons: I would have preferred not to have the nightly check-in. Lights went on without warning and knocks on door were disturbing.
Location: Location was great to beach. Not much to do nearby. Didn't take any excursions but had a wonderful time just by the pool and beach.
Everything about this place is rated a five out of five.

Posted by on Nov 21, 2016

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5 out of 5

Fabulous Place

Pros: Beautifully decorated
Cons: I am a fisherman and there was limited availability to do anything nearby. Beach to the south, off property, was in need of cleaning.
Location: various excursions and water activities to do.
Service, room, food and grounds were remarkable. Our first time visiting here and it was fantastic.

Posted by , from Michigan on Nov 16, 2015

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5 out of 5

Excrllent

Excrllent in every way. It was staying in a castle with all the staff attending to you!

Posted by on Jun 19, 2015

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5 out of 5

Excellent!!

Second time there can't say enough about this place, pool, beach, food just excellent. Will definitely go back.

Posted by , from New Jersey on Mar 23, 2015

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About the Iberostar Grand Paraiso Adults Only - All Inclusive

Location Ctra. Chetumal - Puerto Juárez, Km. 309, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Access to onsite golf course

Lessons/classes/games
  • Aerobics
  • Pilates

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

  • Access to onsite clubs included
  • Golf - use of golf cart included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Food and beverage restrictions apply
  • Use of golf equipment not included
  • Tennis lessons included
  • Room service during certain hours
  • Golf included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Iberostar Grand Paraiso Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Iberostar Grand Paraiso Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a health club, a steam room, and a garden. Free self parking and valet parking are available. This 5-star Playa del Carmen property is smoke free.

  • 310 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 37835 sq ft of conference space
  • 3515.00 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (37.5 km / 23.3 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Grand Paraiso Adults Only - All Inclusive offers 310 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Jetted tub
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Venecia - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Bella Vista - This buffet restaurant serves breakfast and dinner.

Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Reservations are required.

La Brisa - This restaurant specializes in Mexican cuisine and serves lunch only. Reservations are required.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Tennis lessons on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Parasailing on site
  • Pilates classes on site
  • Beach yoga on site
  • Sailing on site
  • Scuba diving on site

Spa Services

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 20 per accommodation, per night
  • Sanitation services: MXN 20 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive
  • Iberostar Grand Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive All-inclusive property
  • All-inclusive property Iberostar Grand Paraiso All Inclusive
  • Iberostar Grand Hotel Paraiso All Inclusive
  • Iberostar Paraiso Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.