All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- A la carte meals, snacks, and beverages included
- 24-hour room service (limited menu)
- In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorized water sports are included.
Land activities
- Fitness facilities
- Tennis
- Tennis lessons
- Access to onsite golf course
- Use of golf cart
Lessons/classes/games
Entertainment
- Onsite entertainment and activities
- Access to onsite nightclubs
- Onsite live performances
- Theme parties
Not included
- Access to onsite nightclubs included
- Golf - use of golf cart included
- Pilates classes/lessons included
- Aerobics classes/lessons included
- 24-hour room service
- Onsite entertainment and activities included
- A la carte dining included
- Gratuities included
- Additional gratuities accepted
- Fitness facilities included
- Tennis included
- Limited meals offered through room service
- All available beverages included
- Minibar (all beverages included)
- Use of golf equipment not included
- Tennis lessons included
- Golf included
- All non-motorized water sports included
- Onsite live performances included
- Theme parties included
Property Features
Iberostar Grand Paraiso Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Grand Paraiso Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a health club, a steam room, and a garden. Free self parking and valet parking are available. This 5-star Playa del Carmen property is smoke free.
- 310 guestrooms or units
- 3 levels
- 6 dining venues
- 37835 sq ft of conference space
- 3515.00 sq m of conference space
- Buffet breakfast (free)
- Casino
- Nightclub
- Beach lounge chairs
- Towels for the beach
- Umbrellas for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- Conference center
- Business facilities
- Dry cleaning
- Front desk (24 hours)
- Staff is multilingual
- Tour and ticket information
- Concierge
- Wedding services available
- Pool or billiards table
- Library
- Terrace
- Garden
- Gift shop
- Beauty salon
- ATM
- Onsite shopping
- Bellhop
- Elevator
- No smoking on site
- Water dispenser
- Bar or lounge
- Bar on the beach
- Bar by the pool
- Swim-up bar
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
-
Parking: Free valet parking and self parking
Room Amenities
Iberostar Grand Paraiso Adults Only - All Inclusive offers 310 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
- Jetted tub
- Stocked minibar (free)
- IPod dock
- In-room dining (24 hours)
- Flat-screen television
- Satellite channels
- DVD player
- Coffee maker
- Frette Italian linens
- Down blanket
- Pillow options
- Separate shower and tub
- Housekeeping (daily)
- Nightly turndown service
- Hair dryer
- Safe
- Bathrobes
- Slippers
- Toiletries (free)
- Telephone
- Iron and ironing board
- Desk
- Blackout drapes
- Air conditioning
- Ceiling fan
- Ensuite bathroom
- Wardrobe or closet
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Venecia - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Bella Vista - This buffet restaurant serves breakfast and dinner.
Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Reservations are required.
La Brisa - This restaurant specializes in Mexican cuisine and serves lunch only. Reservations are required.
24-hour room service is available.
Nearby Activities
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Snorkeling on site
- Golf driving range on site
- Golf lessons on site
- Golfing on site
- Tennis lessons on site
- Kayaking on site
- Windsurfing on site
- Parasailing on site
- Yoga classes/instruction on site
- Pilates classes on site
- Beach yoga on site
- Ecotours nearby
- Sailing on site
- Scuba diving on site
Spa Services
Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.
- Number of treatment rooms 6
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Thalassotherapy treatments
- Hydrotherapy treatments
- Ayurvedic treatments
- Mud bath in spa
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Spa tub in spa
- Steam room in spa
- Reflexology
- Sports massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair accessible path of travel
- Accessible bathroom (in select rooms)
- Wheelchair-accessible concierge desk
- In-room accessibility (in select rooms)
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
- Check-in time starts at 3 PM
- Check-in time ends at midnight
- Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Payment types
Children and extra beds
- Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pet Policy
- Pets and service animals are not allowed at Iberostar Grand Paraiso Adults Only - All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
- Guest accommodation is sealed after cleaning
- Electrostatic spray is used for disinfection
- Cashless transactions are available
- Staff temperature checks are conducted regularly
- Masks are compulsory at the property
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Contactless food service / room service is available
- Commonly-touched surfaces are cleaned with disinfectant
- Reservation might be required for some facilities onsite
- Caters to adults only
- Property confirms they are implementing guest safety measures
- Property uses a professional cleaning service
- Contactless check-out is available
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Masks are available to guests
- Gloves are available to guests
- Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
- Food service has been amended for enhanced safety
- Protective clothing is not available to guests
- Property follows sanitization practices of Safe Travels (WTTC - Global)
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Staffed front desk
- Social distancing measures are in place
- Contactless check-in is available
- No rollaway/extra beds available
- No cribs (infant beds) available
- Property confirms they are implementing enhanced cleaning measures
- Service animals not allowed
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Minimum guest age is 18
- Debit cards
- Gap period enforced between guest stays - 24 hours
Fees
Guests will be asked to pay the following charges at the property:
- A tax is imposed by the city: MXN 31.12 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
- Iberostar Grand Paraiso Playa del Carmen
- Iberostar Grand Paraiso All Inclusive Playa del Carmen
- Iberostar Grand Paraiso All Inclusive
- Iberostar Grand Paraiso All Inclusive Playa del Carmen
- Iberostar Grand Paraiso All Inclusive All-inclusive property
- All-inclusive property Iberostar Grand Paraiso All Inclusive
- Iberostar Grand Hotel Paraiso All Inclusive
- Iberostar Paraiso Inclusive
- Iberostar Grand Paraiso Adults Only All Inclusive
You should know
- Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- This is an adults-only property and children 18 years old and younger aren't allowed.
- Registered guests are the only ones allowed to be in guestrooms.
- Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.
- UNESCO sustainable tourism pledge
- EarthCheck
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