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4.9 out of 5

"Beautiful buildings, surroundings, staff was excellent and always helpful. Just an enjoyable stay. " More

By a verified traveler on Fri 16 Jul 2021

Hotel Description

5-star beachfront property near Maroma Beach

Beachfront retreat

Within 3 miles (5 km) of this Playa del Carmen property, you'll find Maroma Beach and El Manglar Golf Course. Tres Rios Ecopark is within 9 miles (15 km) and Puerto Morelos Town Square is within 12 miles (20 km).

All-inclusive

This all-inclusive property features a golf course, a casino, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 6 restaurants and perks like free buffet breakfast and free valet parking.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs and jetted bathtubs, the 310 guestrooms offer flat-screen TVs with satellite channels, along with free WiFi. Other amenities include free minibar items, furnished balconies or patios, and iPod docks.

Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$345* Per night/room Aug 15 - Aug 16

Superior Suite, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Villa

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Suite, Ocean View, Corner

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Iberostar Grand Paraiso Adults Only - All Inclusive ratings based on 22 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Grand Paraiso Adults Only - All Inclusive

Everyone (10) Couples (7) Family (3)
5 out of 5
Beautiful buildings, surroundings, staff was excellent and always helpful. Just an enjoyable stay.

Posted by on Jul 16, 2021

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5 out of 5
Amazing staff, great food! Beach could have been better but it was nature’s fault. Aaron, ivan,and Mariana from entertainment were the best! I would come back again

Posted by on Jun 24, 2021

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5 out of 5
Thank you Iberostar for making our dreams come true. I left impressed by not only the beautiful facility, entertainment, drinks and food but mostly we were super impressed by the incredible service. Huge shutout to Guadalupe who made our private dinner unforgettable. Thanks to our butler Luis for coordinating our stay and thanks to our sommelier Erick who was super knowledgeable. Thanks to you all, we were able to celebrate our anniversary in most amazing g way possible!

Posted by on Jun 17, 2021

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5 out of 5
Grand Paraiso is such a beautiful property. The buildings, the grounds, the pools, the golf, but for me the food and the STAFF!!! They work so hard and are so friendly...like everyone...from the butlers (shout out to Angel and Luis!), to the wait staff and those seating you at restaurants (shout out to Brenda), activities directors (shout out to Aaron), pool drink server (Maya, you amazed me!), to the grounds keepers, housekeepers, window washers. I wish I could name you all, but honestly, you make this place. Even with covid restrictions you still managed to SHINE through those masks. We felt like royalty, if only for a week. And the food! we hit up every restaurant at the Grand and each time we said "maybe that was our favorite"! I am hungry just thinking about it. We met so many other amazing guests and just enjoyed tremendously a long overdue vacation. Thank you so much, we hope to return some day sooner than later!

Posted by on Apr 30, 2021

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5 out of 5
Everything was awesome staff was beyond excellent there was some room issues overall outstanding vacation definitely will be back

Posted by on Apr 29, 2021

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5 out of 5

Posted by on Feb 28, 2021

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5 out of 5
We had a great time but wish there were more choices of top end alcohol

Posted by on Mar 14, 2020

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5 out of 5
I liked the pool and activities, but the beach area was too rocky and dangerous to go into the water.

Posted by on Dec 18, 2019

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5 out of 5

Posted by on Nov 2, 2019

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5 out of 5
Just beautiful, everything is nice, room, balcony ,bad is comfortable.

Posted by , from Fort Worth on Nov 2, 2019

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About the Iberostar Grand Paraiso Adults Only - All Inclusive

Location Ctra. Chetumal - Puerto Juárez, Km. 309, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Access to onsite golf course
  • Use of golf cart

Lessons/classes/games
  • Aerobics
  • Pilates

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Use of golf equipment

  • Access to onsite nightclubs included
  • Golf - use of golf cart included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • Tennis included
  • Use of golf equipment not included
  • Tennis lessons included
  • Room service during certain hours
  • Golf included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Iberostar Grand Paraiso Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Grand Paraiso Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a steam room, and a garden. Free valet parking is available. This 5-star Playa del Carmen property is smoke free.

  • 310 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 37835 sq ft of conference space
  • 3515.00 sq m of conference space
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (37.5 km / 23.3 mi)
  • Parking: Free valet parking

Room Amenities

Iberostar Grand Paraiso Adults Only - All Inclusive offers 310 air-conditioned accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels and DVD players. Coffee/tea makers and free minibar items are provided. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Venecia - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Bella Vista - This buffet restaurant serves breakfast and dinner.

Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Reservations are required.

La Brisa - This restaurant specializes in Mexican cuisine and serves lunch only. Reservations are required.

Nearby Activities

Guests can play rounds at the 18-hole golf course. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Tennis lessons on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Sailing on site
  • Scuba diving on site

Spa Services

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Iberostar Grand Paraiso Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses eco-friendly cleaning products

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Yes and No. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive
  • Iberostar Grand Paraiso All Inclusive Playa del Carmen
  • Iberostar Grand Paraiso All Inclusive All-inclusive property
  • All-inclusive property Iberostar Grand Paraiso All Inclusive
  • Iberostar Grand Hotel Paraiso All Inclusive
  • Iberostar Paraiso Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.