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4.3 out of 5

"Everything was wonderful. Beautiful grounds, friendly staff, and amazing food and drinks. This was our fourth visit and won’t be our last. " More

By a verified traveler on Thu 18 Oct 2018

Hotel Description

5-star beachfront property near Playacar Golf Club

Beachfront retreat

Stay at this Playacar property and you'll be 2.8 mi (4.5 km) from Playacar Golf Club.

All-inclusive

A full-service spa, 10 restaurants, and an outdoor pool are all featured at this all-inclusive property. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 2 beachside bars. Relax with a drink at one of the 2 beach bars and enjoy free perks like valet parking and WiFi in public areas.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs, the 478 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies or patios, 24-hour room service, and flat-screen TVs.

Luxury Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
$329* Per night/room Sep 26 - Sep 27

Royal Suite (Swim Up)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Suite (Beach Front)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite (Beach Front)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

El Dorado Royale, Gourmet All Inclusive by Karisma ratings based on 84 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for El Dorado Royale, Gourmet All Inclusive by Karisma

Everyone (4) Couples (1)
2 out of 5
We were very upset to find out the day we arrived to our resort that the ROYALE was closed. This was our honeymoon and nobody informed us of the changes. Luckily, we were moved to another resort. However, it would have been nice to hAve known of the cha fed ahead of time.

Posted by , from Mexico on Jul 4, 2020

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Comment from Hotel Management

Jul 6, 2020 by Your Hotel Management

Dear Nancy, On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We are truly very sorry for what seems to have been a disappointing stay. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. We would like to continue our communication with you, please do not hesitate to contact the customer service department so your comments and experiences can be personally attended.

4 out of 5

Posted by on Oct 31, 2018

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Comment from Hotel Management

Nov 15, 2018 by Resort Management

Dear Guest, Thank you for sharing your 5-star review. We are glad you enjoyed your stay. We hope that El Dorado Royale Riviera Maya, a SPA Resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Best Regards,

5 out of 5
Everything was wonderful. Beautiful grounds, friendly staff, and amazing food and drinks. This was our fourth visit and won’t be our last.

Posted by , from Chicago, IL on Oct 18, 2018

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Comment from Hotel Management

Oct 23, 2018 by Hotel Management

Thank you for sharing with us your wonderful experience, we are very happy to know you will be returning to create a new experience just as happy as the last one. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience. Kind Regards,

5 out of 5
Great all-inclusive resort! All staff members were very friendly and aimed to please every step of our trip. Many restaurant options and excellent food. Lots of on-site activities, so we didn't even feel a need to get out and explore, since we have been to the Cancun area a couple times previously.

Posted by , from IL on Sep 4, 2018

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Comment from Hotel Management

Sep 18, 2018 by Hotel Management

Dear Steve, Thank you for sharing your experiences with the Expedia comunity and thank you for the kind words. We have shared your comments with our team and are glad you were having amazing time. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience

5 out of 5
All inclusive is always super nice and convenient. The restaurants had some really good food. Breakfast at la isla was good and kompai had some really yummy food if you want some Asian fusion in Mexico. The staff we nice. There’s so many bars to grab drinks. You can hop to the other resorts conveniently. I wish the carts were more easily accessible. If you use your concierge to get a cart it’s faster. The beach was covered in seaweed, but they work diligently to clean it all up.

Posted by on Aug 12, 2018

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Comment from Hotel Management

Aug 13, 2018 by Resort Management.

Hola! It has been really nice reading your detailed review of your holiday at El Dorado Royale, a Spa Resort by Karisma. It is interesting to read that you enjoyed every detail of the Karisma Gourmet Inclusive Experience. I hope we have the pleasure to welcome you once again very soon. Warmest regards,

4 out of 5

Love this place!

Beautiful property, good food!  Resort is very big and spread out, be prepared to do a lot of walking.  My husband and I don't mind, so no issue for us.  There is a golf cart service, but most of the time you will have to wait around 15 minutes before you are picked up.  There is also a strict dress code at the restaurants, although it is not listed on their website.  My husband was dressed nice one night for dinner, but we were refused because he did not have a collared shirt on. The front desk is also lacking.  Twice we've gone and they are less than friendly.  This last time in particular, Fernando left a bad taste.  Other than that, the place is great!  :)

Posted by , from Dallas, TX, United States on Dec 18, 2013

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5 out of 5

Relaxing. Beautiful. Delicious. Amazing.

This is the fifth (5th) time my wife and I have been to El Dorado Royale and we still love it as much as we did the first time. They've always been a gourmet all-inclusive adults-only resort but in the last two years since our last visit they've really upped the ante with all of their menus, as well as the quality and presentation of the food. Absolutely fantastic. When you arrive you are assigned a personal concierge who will take care of pretty much anything and everything for you. This trip was to celebrate my wife's birthday and Jose was really great about making sure we had everything and anything we wanted at our disposal to make it memorable. Fair warning: They will try to get you to attend a timeshare pitch in exchange for even more free stuff. Though I've never found them to be that pushy about it and they are very good at accepting a "no thank you" if that's your preference. Another piece of advice: Don't spring for the best room. Take a level down from what you would normally book and save that money to use at the spa. First of all, aside from the view and poolside options, all of their rooms are exactly identical. The casitias' are also all the same if you go to that side of the resort. The spa is DEFINITELY worth the extra money, especially when you start off your vacation with a moonlight massage on the beach!

Posted by , from Brooklyn, NY on Sep 7, 2013

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3 out of 5

Couple getaway

Pros: Free breakfast
Cons: Nothing close, No free Internet
Not as impressive as we had expected. Hotel is old. Service was good. Food was decent.

Posted by on Nov 2, 2012

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5 out of 5

This hotels food was the best I've had in an all inclusive

Pros: Quiet
Cons: No free Internet
A little pricey but worth it. Atmosphere was amazing

Posted by , from Sun Valley, ID, USA on Oct 18, 2012

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5 out of 5

Fantastic 2nd honeymoon

Pros: Quiet
My husband and I haven't had a childless vacation in 7 years. Value and luxury were both serious qualities our choice of location had to posess. Choosing the El Dorado Royale Casitas was the absolute best thing we could have ever done. I have stayed at Ritz Carltons, Fairmonts--- you name it. I paid half the amount for the EDRC, and was 120% pleased. All inclusive hotels have somewhat of a bad reputation for mediocre food or drinks, but the EDRC was all it claimed to be- gourmet all inclusive. Top notch service- and the most friendly and personable staff. My husband and I have picked it to death, and have not one complaint! can't wait to return.

Posted by , from Oklahoma, USA on Oct 17, 2012

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About the El Dorado Royale, Gourmet All Inclusive by Karisma

Location Km 45 Carretera Cancun, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Yoga

Entertainment

  • Onsite live performances

Other inclusions

  • Shuttle service to offsite activities

Not included

  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Shuttle service to offsite activities included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

El Dorado Royale, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at El Dorado Royale, Gourmet All Inclusive by Karisma like a lazy river and an outdoor pool. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 beach bars, 4 swim-up bars, and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 478 guestrooms or units
  • 10 dining venues
  • 2 bars on the beach
  • 4 swim-up bars
  • 8 bars or lounges
  • Coffee shop
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

El Dorado Royale, Gourmet All Inclusive by Karisma offers 478 air-conditioned accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony or patio
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

El Dorado Royale, Gourmet All Inclusive by Karisma has 10 restaurants serving breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a lazy river, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Beach yoga on site
  • Parasailing nearby
  • Fitness classes on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

NÁAY SPA AT EL DORADO ROYALE has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at El Dorado Royale, Gourmet All Inclusive by Karisma

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Minimum guest age is 18
  • Debit cards
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dorado Royale Spa Resort Karisma All Inclusive
  • El Dorado Royale Spa Resort Karisma All Inclusive
  • El Dorado Royale Spa Karisma Playa del Carmen
  • El Dorado Royale Spa Karisma
  • El Dorado Royale Spa Resort Karisma Playa del Carmen
  • El Dorado Royale Spa Karisma Gourmet All Inclusive
  • El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
  • El Dorado Royale Gourmet All Inclusive Karisma
  • El Dorado Royale Gourmet All Inclusive Karisma Hotel
  • El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
  • El Dorado Royale A Spa Resort by Karisma All Inclusive
  • El Dorado Royale A Spa Resort by Karisma
  • El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
  • El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
  • Dorado Royale A Spa By Karisma
  • Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
  • El Dorado Royale Gourmet All Inclusive Karisma
  • El Dorado Royale A Spa Resort by Karisma All Inclusive
  • El Dorado Royale A Spa Resort by Karisma
  • El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
  • El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
  • Dorado Royale A Spa By Karisma
  • El Dorado Royale Gourmet All Inclusive by Karisma
  • Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
  • El Dorado Royale Gourmet All Inclusive by Karisma
  • El Dorado Royale A Spa Resort by Karisma All Inclusive
  • El Dorado Royale A Spa Resort by Karisma
  • El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
  • El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
  • Dorado Royale A Spa By Karisma

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.