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Aparthotel

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

5.0 star property
5-star beachfront aparthotel near Cirque du Soleil Boutique at Vidanta Riviera Maya

Choose dates to view prices

Photo gallery for El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Snack bar
Exterior
Exterior
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Pool
  • Bar

Explore the area

View in a map
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪9 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪9 min drive‬
  • Place, Paradise Beach
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪61 min drive‬

Room options

View all photos for LUXURY JUNIOR SUITE

LUXURY JUNIOR SUITE | 1 bedroom, free minibar, desk, laptop workspace

LUXURY JUNIOR SUITE

  • 599 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE | 1 bedroom, free minibar, desk, laptop workspace

BEACH FRONT JUNIOR SUITE

  • 590 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP JUNIOR SUITE

SWIM UP JUNIOR SUITE | Balcony view

SWIM UP JUNIOR SUITE

  • 590 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for BEACH FRONT SWIM UP JUNIOR SUITE

1 bedroom, free minibar, desk, laptop workspace

BEACH FRONT SWIM UP JUNIOR SUITE

  • 590 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER SWIM UP JUNIOR SUITE

1 bedroom, free minibar, desk, laptop workspace

PREMIER SWIM UP JUNIOR SUITE

  • 590 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER LUXURY JUNIOR SUITE

1 bedroom, free minibar, desk, laptop workspace

PREMIER LUXURY JUNIOR SUITE

  • 599 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

1 bedroom, free minibar, desk, laptop workspace

PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

  • 599 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER BEACHFRONT JUNIOR SUITE

1 bedroom, free minibar, desk, laptop workspace

PREMIER BEACHFRONT JUNIOR SUITE

  • 599 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for ROYAL SUITE

ROYAL SUITE | 1 bedroom, free minibar, desk, laptop workspace

ROYAL SUITE

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Playa del Carmen

Beachfront retreat .At this Playa del Carmen aparthotel, you'll be within 6 miles (10 km) of Maroma Beach and 20 miles (32 km) of Playacar Golf Club.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 9 min drive - 3.1 miles
  • Playa Paraiso Golf Course - 9 min drive - 3.3 miles
  • Nicklaus Design Golf Course - 11 min drive - 2.9 miles
  • Paradise Beach - 12 min drive - 3.3 miles
  • Maroma Beach - 20 min drive - 6.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪El Mar Y Tierra - ‬7 min drive
  • ‪Don Miquel - ‬10 min drive
  • ‪La Hacienda - ‬8 min drive
  • ‪El Cocotal - ‬2 min walk
  • ‪Sports & Music Bar - ‬10 min drive

About this property

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

5-star beachfront aparthotel near Cirque du Soleil Boutique at Vidanta Riviera Maya
El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 9 bars/lounges. WiFi is free in public spaces. This Mediterranean aparthotel also offers a fitness center, a garden, and a terrace. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen aparthotel.

  • 476 guestrooms or units
  • 12 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 9 bars or lounges
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
  • Swim-up bar
El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only offers 476 air-conditioned accommodations with free minibar items and bathrobes. 30-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Náay Spa. Services include deep-tissue massages, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Beach

  • On a private white sand beach

Pool/Spa

  • 6 outdoor pools
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Full-service spa
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Car not required
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Restaurants on site

  • D´ITALIA VILLAS
  • FUENTES
  • KAMPAI
  • KICK
  • LA CANTINA BAR

Dining

  • 12 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 9 bars/lounges
  • A swim-up bar
  • Free stocked minibar
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 30-inch smart TV with cable channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • No elevator
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Electrical adapters
  • Housekeeping (daily)
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guides

Things to do

  • Gym
  • Volleyball
  • Fishing nearby
  • Horseback riding nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 476 units
  • Banquet hall
  • Garden
  • Mediterranean architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests can access their rooms with a mobile device.

Property Registration Number 02451323

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma

Frequently asked questions

How close is El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only to the airport?

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only is 20.8 mi (31-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

As of Nov 28, 2025, prices found for a 1-night stay for 2 adults at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only on Dec 21, 2025 start from $473.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only have an airport shuttle?

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only offers a free airport shuttle, available 24 hours a day, on request.

How close is El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only to the beach?

This aparthotel is on a private beach. Don't forget your sunscreen!

Does El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only offer free breakfast?

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only does not offer free breakfast.

Is there a casino at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

No, there is no casino at this aparthotel.

What time is check-in at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

This aparthotel offers free self parking and valet parking.

Does El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only have a pool?

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only features 6 outdoor pools.

Does El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only have a restaurant?

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only is home to LA CANTINA BAR, which features Mexican cuisine.

Does El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only have a spa?

Pamper yourself with a day at Náay Spa, where you can enjoy body treatments, body scrubs, and aromatherapy.

How close is El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only to downtown Playa del Carmen?

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only is 13.9 mi away from Playa del Carmen.

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 327 out of 532 reviews
Rating 8 - Good. 111 out of 532 reviews
Rating 6 - Okay. 53 out of 532 reviews
Rating 4 - Poor. 20 out of 532 reviews
Rating 2 - Terrible. 21 out of 532 reviews

9.2/10

Cleanliness

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sara

Stayed 4 nights in Jun 2025

10/10 Excellent

Benito

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Jesse

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Jadwiga, Brandon

Traveled with partner
Pros: The food was very tasty and nicely presented. Good golf cart service around the resort. Good waiters and bartenders in all restaurant and bars. Good housekeeping. The resort area is very nice. Cons: The lazy river is short, very narrow, and shallow. Very limited bar service by swim-up rooms. No mats for swimming in the pool (bring you own). Both room keys stopped working in mid-stay. In restaurants, reservations are required for the entire stay in advance (restaurants were 60% empty). The breakfast buffet is very small. Coconuts are falling from palm trees onto the paths. The beach is rocky and not suitable for swimming. Nobody cleans up the front of the swim up rooms (animal s…t has been lying around all week).
Stayed 7 nights in Aug 2025

8/10 Good

Xenia

Liked: Cleanliness, property conditions & facilities
I did not like the fact that its beaches are covered in seaweed. You cannot go swimming at all, you must go outside the resort. They do have swimming pools though
Stayed 4 nights in Aug 2025

6/10 Okay

Taylor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice however we wasn’t told you have to make reservations to eat anywhere. Also there is no beach and the property was at 20% capacity so it seemed deserted.
Stayed 3 nights in Aug 2025

6/10 Okay

Cindy

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
My husband and I went to celebrate our 20th anniversary after honeymooning here 20 years prior. I sent an email prior to arrival and not a single thing was done to recognize this celebration. We were met with a hard sell on attending a sales 90 minute presentation in exchange for a candlelight dinner and 25 minute massages. While we agreed at first we decided not to do this and the salesperson was reluctant to accept our decision. Once he did, he was done with us and any part of him helping us with dinner reservations or anything was done. The staff are all lovely and kind but communication is lacking. We were told if we walked down the property there would be ocean access which was untrue. The entire beachfront area had red flags and huge cement blocks in the swimming area. There were a few areas we were able to get in the water but it was rocky and hard to get to a part that was nice. When we asked staff about the ocean we were given many different answers. Food was great for an all inclusive and the drinks, especially at the martini bar were great. There was a push to do a catamaran trip that is included but at one point expressed to us that it was part of the sales incentive. After being at many all inclusive in the area we were left disappointed by the activities with regard to daytime entertainment. The evening entertainment was good and nightlife at Guacamayas fun 2 of the 3 nights. The resort itself was very clean but the pool was hot and there were dead bees.
Cement blocks in ocean
Red flags all along the beach.
Stayed 3 nights in Aug 2025

6/10 Okay

Carlos, Pontiac

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel is nice, quiet and clean. Lots of pools and bars. But when I got there concierge asked where did we booked our stay, I told him Expedia. After I did spa and I had to pay at checkout I mention that I get $100 spa credit thru Expedia and they said it was only on 80 minutes massage and not on the 50 minutes, so I got no credit on that, so communication is 0. Resort offers the catamaran, jet skies etc… so I reserved the maroma beach brunch catamaran and jet skies and when we got there, they said the jet skies where sold out. But thru out the day those jet skies where barely used. They offer a service but they don’t want to provide it. Our second day we went to make our reservations with our concierge and I asked her where do we leave the dirty dishes from room service and she said leave them inside because there’s animals and they’ll make a mess. So the day before check out we ordered room service in the afternoon, and when we got back to the room at night the dishes were outside on a wall and the animals dropped them to the ground. I do not know who would do that since room had already been cleaned that day, we brought them in and left them inside. My guess was they wanted the dishes to get all broken and not give my deposit back since is $500 usd. I’m just putting this out here bc it looked like it was some kind of scam…. So beware on that.
Stayed 4 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
The service was exceptional!
Stayed 6 nights in Aug 2025

8/10 Good

Esmeralda

Liked: Cleanliness, amenities
Having more food options, such as an all day open buffer would be great without a scheduled timing.
Stayed 3 nights in Aug 2025

10/10 Excellent

CHANCE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wish there were a few more activities but otherwise great
Stayed 2 nights in Aug 2025

10/10 Excellent

Veronica Castro

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love que quite and the dinning options
Stayed 5 nights in Aug 2025

10/10 Excellent

Yolanda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was excellent. Employees need to be more informed on location of restaurants, and time of their service. Drivers should be more friendly and stop when need ( we tried a couple of times to get a ride and they ignored us) Very disappointed after checking out, can't remember the females name, she was offering a coupon for next visit, my husband asked several times about giving him an estimate if we stay 3 more days, she kept going back to the coupon. We told her we were not interested and she just walked away.
Stayed 8 nights in Aug 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, amenities, property conditions & facilities
The resort was nothing short of amazing! Very nice. I loved everything about this place. Already planning to go back. Celestino @ Cocotal Restaurant was amazing Francisco the Bellman - Amazing Juan @ the Martini Bar - Amazing Kung Pao Restaurant @ Casita 5stars The Chef Market @ Generations 5stars
Stayed 2 nights in Aug 2025

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing guest service
Stayed 4 nights in Aug 2025

10/10 Excellent

MILISSA, GARIBALDI HIGHLANDS

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We celebrated our 20th anniversary here and the staff made us feel special. Beautiful grounds, spotless rooms, and delicious food. From the airport shuttle that they provide to resort staff, we were taken care of with exceptional service and care. We left relaxed and are already planning our return trip!
Stayed 3 nights in Aug 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice and the staff was very respectful and helpful. They should add a person that makes mexican ice cream by the pool in addition with the swim up bars. 24/7 room service, bartender knowledge on drinks, and the extensive breakfast menu was a plus. Overall a nice trip. Would travel back again.
Stayed 4 nights in Aug 2025

6/10 Okay

Joshua Alan

Traveled with partner
Liked: Cleanliness
Staff was very nice, helpful as well. The food was mediocre at best. They had several options to choose from but the flavor and portion size wasn’t there. Seemed to have to order multiple items that didn’t fit together just to feel like you ate. The pools are not good. Dirty and extremely hot. Beach was meh. Couldn’t get in the water, very large rocks at every spot, not talking about the man made reef.
Stayed 5 nights in Aug 2025

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This resort was so amazing. Everyone is so nice and attentive to all your needs! We will definitely be going back!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
My friends and I really enjoyed our stay at the resort! We just wish someone had guided us earlier about all the activities offered—we ended up spending a lot on outside excursions. Meeting Kingston was the highlight of our trip; he was incredibly helpful and always went above and beyond for us!
Stayed 5 nights in Jul 2025

2/10 Terrible

Christopher D

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My son has been hospitalized since 7/23. Begged and pleaded with resort to let me move my dates and was denied. Supposed to be 25th anniversary trip. Still in hospital. Lost everything. At least the airlines gave me partial credit but nothing from the resort. Heartless. I will take my wife to Cancun again but it won’t be with this chain.
Stayed 3 nights in Jul 2025

6/10 Okay

Angela Renee

Traveled with group
Water went out for one day, no one seemed to care. Not beach front property. Drive you around in golf carts when most places you can walk but are not informed of this. Water doesn’t drain well on showers or sinks. Staff was friendly. Main pool was dirty & water was murky.
Stayed 5 nights in Jul 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had trouble with water momentarily but staff was responsive and fixed soon after. They offered us to shower in the spa area if we needed.
Saw a sea turtle laying eggs.
Stayed 5 nights in Jul 2025

4/10 Poor

Letticia

Disliked: Amenities
The staff was very kind but the food was not very good at all. For Mexican cuisine, I would imagine that they would have more flavorful food. Also the food and dining options were very limited compared to other resorts in Mexico that I have visited. If you do not catch a shuttle prepare to walk very far in the heat or wait a very long time for a shuttle to take you. Also if you are a lover if the beach I would not recommend this property because you cannot get into the water due to rocks, and the small cove was inaccessible during my stay.
Stayed 4 nights in Jul 2025