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El Dorado Royale, Gourmet All Inclusive by Karisma

5-star property
Km 45 Carretera Cancun, Playa del Carmen, QROO 1-855-201-7819
4.3 out of 5
Excellent!
See all 89 travelocity Reviews

"I loved everything about the property. It is huge, clean, secluded and the staff is wonderful. I love that the property created stations for you to ge ... " More

By a verified traveler on Mon 01 Aug 2022

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Hotel Description

Adults-only beachfront aparthotel with 6 outdoor pools

Beachfront retreat

You'll be 17.9 mi (28.8 km) from Playacar Golf Club with a stay at this Playa del Carmen aparthotel.

All-inclusive

A full-service spa, 14 restaurants, and 6 outdoor pools are all featured at this all-inclusive aparthotel. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like cooked-to-order breakfast and free self parking.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs, the 476 apartments also offer free WiFi and free minibar items. Sitting areas, 24-hour room service, and flat-screen TVs are also available. Change of towels is available on request.

Luxury Jr Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
$463* Per night/room Apr 10 - Apr 11

Beachfront Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Beachfront Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swim Up Jr. Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

El Dorado Royale, Gourmet All Inclusive by Karisma ratings based on 89 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for El Dorado Royale, Gourmet All Inclusive by Karisma

Everyone (5) Couples (2) Family (2)
5 out of 5

Posted by on Jan 5, 2023

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5 out of 5
I loved everything about the property. It is huge, clean, secluded and the staff is wonderful. I love that the property created stations for you to get picked up on a golf cart and dropped wherever you wanted to go in the hotel. Plenty of restaurants to choose from. Food was good overall. We went with a group of 10 and we really enjoyed the resort. We received a free upgrade and our room was amazing, the tub was to die for. The cleaning crew seemed to work around the clock because our bed was always made when we came back even after they initially cleaned it. I will definitely come back if I have a chance.

Posted by on Aug 1, 2022

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Comment from Hotel Management

Aug 15, 2022 by Resort Management

Dear Daphne, We would like to thank you for your preference and confidence to El Dorado Royale Riviera Maya, a SPA resort by Karisma as your holiday destination and for taking the time to share your review with us, we are very pleased to read that we surpassed your expectations successfully since the beginning. We can assure you that we will forward your kind words along to the staff. Receive our warmest regards.

5 out of 5
The unique was the a lot of trees and a lot of choice of restaurant and a great view from room . Perfect place .

Posted by on Feb 25, 2022

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Comment from Hotel Management

Feb 25, 2022 by General Manager

Dear Artan, Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma.

3 out of 5
A group of us came for my birthday. Miguel at the pool near our building 4027 was FANTASTIC! He was so nice, made sure we had what we needed at the pool, VERY helpful! Miguel even met us at the lobby to say goodbye...if that's not service I don't know what is. A shout out to Leo and Alfredo has well, were very accommodating. We decided we will return with more that eight of us due to the service we received from Miguel, Leo, & Alfredo.

Posted by on Dec 15, 2021

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Comment from Hotel Management

Dec 16, 2021 by Your Hotel Management

Dear Melissa, Thank you for your wonderful review of your experiences at El Dorado Royale, a SPA Resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Royale, a SPA Resort by Karisma.

5 out of 5
Beautiful facility, loved having access to the adjoining sister resorts.

Posted by on Nov 19, 2021

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2 out of 5
We were very upset to find out the day we arrived to our resort that the ROYALE was closed. This was our honeymoon and nobody informed us of the changes. Luckily, we were moved to another resort. However, it would have been nice to hAve known of the cha fed ahead of time.

Posted by , from Mexico on Jul 4, 2020

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Comment from Hotel Management

Jul 6, 2020 by Your Hotel Management

Dear Nancy, On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We are truly very sorry for what seems to have been a disappointing stay. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. We would like to continue our communication with you, please do not hesitate to contact the customer service department so your comments and experiences can be personally attended.

4 out of 5

Posted by on Oct 31, 2018

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Comment from Hotel Management

Nov 15, 2018 by Resort Management

Dear Guest, Thank you for sharing your 5-star review. We are glad you enjoyed your stay. We hope that El Dorado Royale Riviera Maya, a SPA Resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Best Regards,

5 out of 5
Everything was wonderful. Beautiful grounds, friendly staff, and amazing food and drinks. This was our fourth visit and won’t be our last.

Posted by , from Chicago, IL on Oct 18, 2018

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Comment from Hotel Management

Oct 23, 2018 by Hotel Management

Thank you for sharing with us your wonderful experience, we are very happy to know you will be returning to create a new experience just as happy as the last one. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience. Kind Regards,

5 out of 5
Great all-inclusive resort! All staff members were very friendly and aimed to please every step of our trip. Many restaurant options and excellent food. Lots of on-site activities, so we didn't even feel a need to get out and explore, since we have been to the Cancun area a couple times previously.

Posted by , from IL on Sep 4, 2018

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Comment from Hotel Management

Sep 18, 2018 by Hotel Management

Dear Steve, Thank you for sharing your experiences with the Expedia comunity and thank you for the kind words. We have shared your comments with our team and are glad you were having amazing time. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience

5 out of 5
All inclusive is always super nice and convenient. The restaurants had some really good food. Breakfast at la isla was good and kompai had some really yummy food if you want some Asian fusion in Mexico. The staff we nice. There’s so many bars to grab drinks. You can hop to the other resorts conveniently. I wish the carts were more easily accessible. If you use your concierge to get a cart it’s faster. The beach was covered in seaweed, but they work diligently to clean it all up.

Posted by on Aug 12, 2018

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Comment from Hotel Management

Aug 13, 2018 by Resort Management.

Hola! It has been really nice reading your detailed review of your holiday at El Dorado Royale, a Spa Resort by Karisma. It is interesting to read that you enjoyed every detail of the Karisma Gourmet Inclusive Experience. I hope we have the pleasure to welcome you once again very soon. Warmest regards,

About the El Dorado Royale, Gourmet All Inclusive by Karisma

Location Km 45 Carretera Cancun, Playa del Carmen, QROO 77710

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Snorkeling

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • All available beverages included
  • Bicycling not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

El Dorado Royale, Gourmet All Inclusive by Karisma is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At El Dorado Royale, Gourmet All Inclusive by Karisma you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 14 restaurants on site. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive aparthotel also offers outdoor tennis courts, a health club, and a spa tub. Free self parking is available. Smoking is allowed in designated areas at this 5-star Playa del Carmen aparthotel.

  • 476 guestrooms or units
  • 2 levels
  • 14 dining venues
  • 4 swim-up bars
  • 4 bars or lounges
  • 22291 sq ft of conference space
  • 2071 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Karaoke
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

El Dorado Royale, Gourmet All Inclusive by Karisma offers 476 air-conditioned accommodations with indoor private spa tubs and free minibar items. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private indoor hot tub
  • Sitting area
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • International calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

COCOTAL - This restaurant serves breakfast only.

LA ISLA - This restaurant serves brunch and lunch. Open daily.

D´ITALIA CASITAS - This restaurant serves dinner only. Open daily.

SANTA FE GRILL - This restaurant serves dinner only. Open daily.

KAMPAI - This restaurant serves brunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor tennis court and a health club are featured at the aparthotel. 6 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a lazy river, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Ecotours on site
  • Beach yoga on site
  • Parasailing nearby
  • Fitness classes on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

NÁAY SPA has 13 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

  • Number of treatment rooms 13
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Minimum guest age is 18
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dorado Royale Spa Resort Karisma All Inclusive
  • El Dorado Royale Spa Resort Karisma All Inclusive
  • El Dorado Royale Spa Karisma Playa del Carmen
  • El Dorado Royale Spa Karisma
  • El Dorado Royale Spa Resort Karisma Playa del Carmen
  • El Dorado Royale Spa Karisma Gourmet All Inclusive
  • El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
  • El Dorado Royale Gourmet All Inclusive Karisma
  • El Dorado Royale Gourmet All Inclusive Karisma Hotel
  • El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
  • El Dorado Royale A Spa Resort by Karisma All Inclusive
  • El Dorado Royale A Spa Resort by Karisma
  • El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
  • El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
  • Dorado Royale A Spa By Karisma
  • Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
  • El Dorado Royale Gourmet All Inclusive Karisma
  • El Dorado Royale A Spa Resort by Karisma All Inclusive
  • El Dorado Royale A Spa Resort by Karisma
  • El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
  • El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
  • Dorado Royale A Spa By Karisma
  • Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
  • El Dorado Royale Gourmet All Inclusive by Karisma
  • El Dorado Royale A Spa Resort by Karisma All Inclusive
  • El Dorado Royale A Spa Resort by Karisma
  • El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
  • El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
  • Dorado Royale A Spa By Karisma

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.