On the beach
At this Playa del Carmen aparthotel, you'll be within half a mile (1 km) of El Camaleon Mayakoba Golf Course and 3 miles (5 km) of Playa Xcalacoco. Quinta Avenida and Maroma Beach are also within 6 miles (10 km).
18-hole golf course
This luxury aparthotel features a golf course, a full-service spa, and 4 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a children's pool and a playground, and complimentary bicycles are available on site.
Free WiFi, comfy beds
Boasting comforts like Select Comfort beds and premium bedding, the 401 apartments also offer free WiFi and LED TVs with cable channels. Other amenities include furnished balconies, 24-hour room service, and separate bathtubs and showers.
Mar 24, 2020 by Karina Gutierrez
Thank you so much for taking the time to write us this review regarding your recent visit to Fairmont Mayakoba, please come back soon and continue living this magical experience.
Apr 29, 2019 by Quality Manager
Thank you for your visit and your comments. We will be looking serve you next year. Regards, Isamu Tsuji
Apr 2, 2019 by Quality Manager
Thanks for your visit and your comments. Regards, Isamu Tsuji
Apr 2, 2019 by Quality Manager
Thanks for your visit and your comments. Regards, Isamu Tsuji
May 30, 2018 by Isamu Tsuji / Quality Manager
Dear Marcelo, Thank you for your visit and for taking the time in writing your review. It is really good to know you and your daughter enjoy your experience at Fairmont Mayakoba. We appreciate you mentioning the names of our staff to be recognized. Best regards,
Jan 30, 2018 by Isamu Tsuji / Quality Manager
Thank you for your review and evaluation.
Jan 23, 2018 by Isamu Tsuji / Quality Manager
Dear Karen, Thank you very much for your review and we will looking forward to welcome you and your family.
The following facilities or services will be unavailable from July 1 2021 to September 30 2022 (dates subject to change):
The property will be renovating from March 1 2021 to September 15 2022 (completion date subject to change). The following areas are affected:
Guests will have access to the following alternate facilities during the renovation:
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Fairmont Mayakoba All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury aparthotel also offers a children's pool, outdoor tennis courts, and a health club. You'll have access to the outdoor pool at a partner property. Free self parking is available. This 5-star Playa del Carmen aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Fairmont Mayakoba All Inclusive offers 401 accommodations with laptop-compatible safes and complimentary newspapers. Rooms open to furnished balconies. Select Comfort beds feature premium bedding. LED televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers and designer toiletries. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.
La Laguna - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Tauro Steakhouse - Overlooking the garden, this steakhouse specializes in fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Cantina - This beach restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Ki Beach Bar & Korean BBQ - Overlooking the ocean, this sushi bar serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Hix Bar & Lobby Lounge - This gastropub specializes in sushi and overlooks the garden. Open daily.
24-hour room service is available.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts, a health club, and complimentary bicycles. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Willow Stream Spa has 20 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Fairmont Mayakoba All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of: Ecolab (3rd party expert - Global); Safe Travels (WTTC - Global); Intertek Cristal (3rd party expert - Global); Bureau Veritas (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The daily resort fee is charged to guests age 18 and older.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Travel Pledge.