Initially could not find my reservation. It took over 10 minutes to find. My name was completely distorted. I asked for a room change because of noise. Told me the noise would stop after the game, so really not a problem. Generally left me with an unfavorable feeling.

We recently stayed at the Hay Adams for a 3 day visit to DC. The location of this hotel is wonderful as it’s within walking distance of many sites and has easy access to two metro stations. The staff was friendly and welcoming, and everyone from the doorman to the concierge was eager to help. The ...

Our wedding was in the court yard. It was perfect. The reception hall was maticulously put together. the staff is CLASS A, first class all the way. No other holte in the DC Metro area can come close.

The staff is wonderful, despite the Mayor’s oppressive restrictions, we have had a great stay.

They allowed us to check in early. This was very helpful to keep our itinerary on schedule

Beautiful hotel close to every thing! Love the place!! Just too expensive to park which i think the issue for every hotel

KIMPTON LORIEN WAS A GREAT PLACE TO STAY. THE ROOM WAS VERY CLEAN AND MODERN.

Loads of fun. Deep in the heart of DC. Friendly staff and nice pool.

There was an open door on the 4th floor that wouldn't close and you could see a bunch of old mini-fridges. The service was excellent. There were some minor issues I had about full disclosure. For example, I purchased my hotel room with breakfast included. I was told to order "whatever off the menu." ...

Outstanding! I was there because my son had emergency surgery. I left from Chesapeake VA with nothing but my purse and the clothes I was wearing Upon relaying this to the staff at check in, after he so nicely asked if there was anything he could do to improve our stay, he provided my self and my ...

Very friendly staff. Loved the location and cleanliness of the hotel! Definitely will be back!

Everyone was super nice and the room was great. With covid, it wasn't busy but i saw several signs and multiple hand sanitizers. It was a nice getaway and i felt safe from covid

Near everything I wanted to do . The cleaning crew was very nice and polite. Wish I had a better view from my room since it was my first time in a Chicago. Told them that when I check in but still got a view of a brick wall :(

Great location. Very clean and stylish hotel. I would definitely stay here again.

The overall experience was great. Eddy at the front desk was amazing along with our server for breakfast at the rooftop.

Boutique hotels are the way to go. Upscale, quaint and hospitality....

I really like the location of the property. The rooms are small but that was fine it was just me. I didn’t think the room was very clean especially for the bathroom.

Great hotel in the heart of Times Square. Located on 46 street so you are away from the noise but walk half a block and you are right in the middle of it all. The hotel is what you would expect from a Kimpton - updated and stylish without breaking the bank. The staff is incredibly friendly and helpful. ...

Everything went well. Thanks for a nice stay. I will recommend this spot to friends and family!

Air conditioning in room 1707 was bad. It made a great deal of noise and cycled on and off 24/7.

Hotel is in a great location. The staff was excellent as was the hotel.

Property is under construction for two years they said. We woke up to very loud and long banging and drilling that we had to leave our room. The construction is inside and it felt like it was above our floor. Don’t stay here until construction is done. Nice people but the loud prolonged construction ...

Great hotel for families or groups. Very functional suites at a reasonable price. Very helpful and friendly staff. Will stay at this property again.

Drink and beverage vouchers were nice. Proximity to Penn Station/Madison Square Garden a big plus.

Great view, awesome upgrade. Did not expect any hotel fees yet was charged one.

Overall the property was nice and the rooms were sufficient. However, I had NO hot water and was not able to shower properly while there. I was in town for a 70th birthday party and felt gross attending. Nicoe

The location was great! The valet service was horrific took forever to retrieve vehicle. Lastly the room wasn’t properly cleaned as you would have thought due to COVID. I don’t foresee myself staying at this hotel in the near future.

I was very displeased with my stay. I had to pay $30 to valet my vehicle because the hotel does have a parking area for guest. My truck then got broken into while in there secured garage. The hotel didnt have room service or breakfast like advertised on Travelocity website. The room had poor A/C ...

The swimming pool was warm. I also like the area close to the Gallerias mall.

The property need to update. Confortable but need to be better.

We got this hotel last minute and it was okay for the weekend. Bed was not up to my standards but it was good enough to sleep on. It had a small kitchen area pots and pans,coffee pot,microwave fridge they were all clean n room was clean as well. No loud noise from highway good location. I would recommend ...

Loved our room, especially the bathroom and Japanese soaking tub. Pool area was great and overall staff experience was wonderful. Will definitely be back and highly recommend the Kimpton.

I did not like the elevator system. I was lost for a bit

Beautiful property and rooms. Very convenient location. Clean and well maintained . Service was a little uneven but staff was pleasant

This hotel made me feel very comfortable while I was visiting Scotttsdale the SPA treatment was the best ever!!

The hotel is in a weird area. There are businesses and restaurants around it, but a Circle K mini mart right next door that kept the area filled with shady characters and homeless in the planter areas. The hotel itself was clean and comfortable, but being on the second floor, I was awakened by people ...

Hermosa in is a very quiet romantic inn. The adjoining restaurant is fabulous. They were in the process of working on an addition for the property. We enjoyed our little get away and look forward to visiting when the renovations are complete.

Great place to stay. Very clean. Everyone was very nice.

Classic but over-priced---and charging to park your car in the garage at $49 per day was NOT a come back soon incentive

Very “COVID Friendly”. Room was sanitized prior to arrival, social distancing enforced, masks required in public spaces, hand sanitizers easily accessible. All contributed to a very comfortable stay.

Everything was fine

The property was clean and well kept. Also located in a good area.

Awesome thanks will be back..........................

The Happy Hour and super friendly staff was such a highlight!

No option to self park at Hotel, had to pay 52.00 for valet. Other than that it was a great stay and very comfortable.

This upscale, unique boutique hotel is exactly what I was hoping for. We got a suite on the top floor and a private balcony with the most amazing views of downtown in every direction. So much to do within walking distance, and the staff was super nice!! We will be back!

Very clean & quiet .! Right downtown. A lot of restaurants. Ate at the Chocolate Factory to go, they told me to wait outside and they would bring me our food, I went in about a half hour later to see what was up. They told me to see the cashier. But that was not the hotel’s fault, sorry about the ...

We had a nice stay. Clean hotel with friendly staff.

Stayed for 6 days. From check in to check out, all staff were very friendly and accommodating, the room and hotel were clean, up to date and very comfortable. Location was perfect.

This does not have the expectations of the price you pay. When I stay somewhere downtown I expect to have a view of downtown out our window was nothing but other room windows. The rooms were not very acceptable ether. You check in one building and have to walk across the street to another building ...

The room was nice; however, or balcony had random gates welded on to the railing. I paid for a room with a view. I wasn’t familiar with downtown Denver. We were about 12 minutes walking away from 16th street and larimer square. The one thing I didn’t care for about this property was that it was impossible ...

Loved the themes! Very unique & fun!!................

Clean rooms and service good. Great peek view of ocean. Quiet complex and dog park close by. Easy walk to village area. Nice stay.

Overall our stay was great. Nice hotel, friendly staff. Located perfectly for easy access to shops and restaurants. I got a suite with what thought was pool access but the gate from our patio to the pool was locked for security reasons, I understand. However I think they should invest in a key entry ...

Great OB location and friendly staff! Looking forward to our return visit.

Very nice staff and the room was very clean. The hotel was very quiet

Coming in to the trip everything was fine ... we were placed in a room with a toilet that was not working it clogged after every use ... it was Valentine’s Day so all the other rooms that were equivalent to mine were filled so I wasn’t able to get transferred to another room. They didn’t resolve ...

The staff was amazing but the A/C wasn’t cooling right and the fridge was not working. Also the shower had no door so it was a mess on the floor.

Awesome weather and pool area looks great. We will definitely make our way back again

Didnt originally give me the room i booked and paid extra for. Also didnt tell me that i had to pay for parking which wouldnt be a priblem if i knew up front. But 33 dollars is a bit much when you are already paying more than you should for a hotel room.

Attached to the mall, convenience to shopping and restaurants

Very unique, spacious room. Quick and easy customer service.

Wonderful hotel and great restaurant! Always look forward to returning to the Lumen.

I awoke to find my car and a half dozen other cars towed from hotel.