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A stay at this property places you within half a mile (1 km) of Maroma Beach and 6 miles (10 km) of El Manglar Golf Course. El Camaleon Mayakoba Golf Course and Tres Rios Ecopark are within 9 miles (15 km).
This smoke-free property features a private beach, a full-service spa, and a marina. Traveling on business? Take advantage of the business center, laundry service, and free valet parking. Free self parking is free for guests, and you can enjoy a meal in one of the 4 restaurants.
The 98 guestrooms feature thoughtful touches like free minibar items and bathrobes, while sitting areas and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with satellite channels, and other amenities include WiFi and balconies.
Jul 25, 2019 by General Manager
Thank you Dear DANIELLE On behalf of all the staff, we would like to thank you for choosing us for your family vacations. We really appreciate your loyalty and the time you took to write your positive review. I hope to have the opportunity of welcoming you back soon. Sincerely General Manager
Jan 7, 2019 by Joslin Fuentes General Manager
Hola We would like to thank you for taking a moment to show us your appreciation. We feel happy to know that you enjoyed your holidays at El Dorado Maroma. We are honored that you had chosen us to you vacations. We have taken note of your comments and suggestions to correct it. Your opinion is important for us since it help us to improve We hope to welcome you back soon,
Mar 26, 2018 by Joslin Fuentes
Hola Dear Jen, Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Maroma, a Spa Resort by Karisma. Truly, we cannot thank you enough for choosing to spend your vacations at our resort, I am so happy to hear that your experience was in line with our reputation for upscale and quality service. We hope we have the pleasure to welcome you once again very soon.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
El Dorado Maroma, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At El Dorado Maroma, Gourmet All Inclusive by Karisma you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee. This all-inclusive property also offers a health club, a spa tub, and a steam room. Free self parking and valet parking are available. This 4.5-star Playa del Carmen property is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking , Free valet parking
El Dorado Maroma, Gourmet All Inclusive by Karisma offers 98 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
SABORES - This poolside restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
KIOKO - This restaurant specializes in seafood and serves dinner only.
MIO - This fine-dining restaurant serves dinner only.
GOURMET BEACH CLUB PAPITO - This tapas bar serves breakfast, brunch, and lunch.
24-hour room service is available.
A private beach, a marina, and a health club are featured at the property. 3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
NÁAY SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.