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"This is a beautiful hotel with amazing customer service. It gives a smaller more romantic feel if you are looking for an all inclusive but do not wan
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A stay at this property places you within half a mile (1 km) of Maroma Beach and 6 miles (10 km) of El Manglar Golf Course. El Camaleon Mayakoba Golf Course and Tres Rios Ecopark are within 9 miles (15 km).
All-inclusive
This smoke-free property features a private beach, a full-service spa, and a marina. Traveling on business? Take advantage of the business center, laundry service, and free valet parking. Free self parking is free for guests, and you can enjoy a meal in one of the 4 restaurants.
WiFi, balconies
The 98 guestrooms feature thoughtful touches like free minibar items and bathrobes, while sitting areas and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with satellite channels, and other amenities include WiFi and balconies.
El Dorado Maroma, Gourmet All Inclusive by Karisma ratings based on 10 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for El Dorado Maroma, Gourmet All Inclusive by Karisma
Everyone (2)Couples (1)
5 out of 5
A gorgeous property with delicious food, great amenities and events and offerings throughout the week, beautiful spots for relaxing, romantic picturesque property. I really appreciate the layout of the resort, the way the buildings and architecture match the local style and esthetic, and the high quality furniture, linens, etc. We had a wonderful time!
Posted by DANIELLE on Jul 23, 2019
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Comment from Hotel Management
Jul 25, 2019
by General Manager
Thank you Dear DANIELLE
On behalf of all the staff, we would like to thank you for choosing us for your family vacations. We really appreciate your loyalty and the time you took to write your positive review.
I hope to have the opportunity of welcoming you back soon.
Sincerely
General Manager
3 out of 5
This comment will only apply to a few quests, but the facility only hasone restaurant that is handicap accessible.
Some restaurants had one step, some had two or three and one had too many to count. The hotel does not have ramps to assist people in a mobility cart.
Posted by a verified traveler on Jan 2, 2019
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Comment from Hotel Management
Jan 7, 2019
by Joslin Fuentes General Manager
Hola We would like to thank you for taking a moment to show us your appreciation. We feel happy to know that you enjoyed your holidays at El Dorado Maroma. We are honored that you had chosen us to you vacations. We have taken note of your comments and suggestions to correct it. Your opinion is important for us since it help us to improve
We hope to welcome you back soon,
5 out of 5
This is a beautiful hotel with amazing customer service. It gives a smaller more romantic feel if you are looking for an all inclusive but do not want that huge resort experience. The beach was amazing the food and drinks were fantastic and there are not enough great things to say about how you are treated by that staff and everyone working there. You truly are treated like royalty. I would recommend this to anyone looking for a quiet relaxing trip at an amazing resort
Posted by jen, from utah on Mar 24, 2018
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Comment from Hotel Management
Mar 26, 2018
by Joslin Fuentes
Hola Dear Jen,
Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Maroma, a Spa Resort by Karisma.
Truly, we cannot thank you enough for choosing to spend your vacations at our resort, I am so happy to hear that your experience was in line with our reputation for upscale and quality service.
We hope we have the pleasure to welcome you once again very soon.
2 out of 5
This is not a 4 stat hotel...maybe 2 or 3
Cons:No free Internet, Poor breakfast
I was very disappointed with this hotel. I have been to many 5 star hotel and this hotel does not even come close! The answer I got to most of my requests was "no." I wanted to take some chips and salsa to eat at the beach on my beach bed, and they said it is against there policy to give me food to take to the beach...what? They deliver drinks on the beach, but this all inclusive will only allow you to eat any food in the restaurants. The food by the way was not good at all, dinner being the worst, almost inedible. We had to go into town 3 nights for dinner to get good food. They had a big tank with lobsters, but if you want to have a small lobster for dinner than that is an extra $60 charge. Also, the wifi cost $70 to use for the week. The beach is very nice, which is about all this hotel has going for it. But if you want a beach bed you have to go out around 7 in the morning to reserve it because they are all taken by 8:00. Also, they are trying to sell you into their club membership which will allow for discounts and better service at their hotels. So what ends up happening is that if you are not in this club, you get poor service, and if you are in the club, you are taken good care of. The member ship for the club is over $10,00. The rooms are fine, but they have one buiding that is like a huge apartment building that they put us in, telling us it was an upgrade. Well, the location of it was terrible and we wanted to move, but of course the answer was "no". When I asked for a late check out again "no." My advice is that if you want a 3 star hotel than this is fine, but if you really want a five star hotel with great service and an amazing beach, stay down the road at the Maroma hotel which is an orient express hotel. The hotel el dorado, is really a waste of money and has nothing to offer other than a nice beach...and no eating on the beach or at the poolside, which is not okay.
Posted by Jennifer19, from Los Angeles, CA, USA on Jan 4, 2013
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5 out of 5
The perfect "get a way" for a stress free rest, in this tropically gorgeous enviromental friendly setting.
Pros:Free breakfast, Close restaurants, Quiet, superb meals facilities service staff, all inclusive, personalized attention
Cons:No free Internet, kayaks need to be available all day
If you are an adult who loves the Caribbean Sea, the Mexican sunshine and hospitality, the serene tranquility of palm trees and swinging in the hammocks, you will want to visit this all inclusive resort. The staff and service is excellent, and all of them smile and greet you, while being non- intrusive but ready to assist you in any way, at any time or setting in the resort.
Posted by stressfreevacay on Jul 31, 2012
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4 out of 5
The staff is outstanding
Pros:Free breakfast, Quiet, all inclusive meals, very good food in the restaurants provided
Cons:Nothing close, No free Internet, limited dinner restaurants
Very secluded, quiet, relaxing beautiful hotel with a lovely white sand beach. Each of the staff makes you feel welcomed at goes out of their way to be honestly friendly and helpful.
If you want "Party Central" the El Dorado Maroma is not for you.
Posted by traveltwo, from California, USA on Jan 15, 2012
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5 out of 5
Paradise Found
My wife and I have traveled across the world, stayed at some of the finest hotels and are admittedly spoiled. After six nights at El Dorado Maroma we found our new private paradise! We stayed in the dead of summer following the totally silly Swine Flu scare, so occupancy was only about 50%. It felt like everywhere we turned, someone from the staff was waiting with a smile to see how they could help.
No buffets here, thank goodness, only fine dining in your choice of Italian, Mexican and Asian restaurants. We especially enjoyed the ASIAN restaurant where we ended up spending four of our six evenings. Absolutely wonderful!
If you go, make sure you book a newer room. They obviously have been designed for romance, which can be said for the entire resort. With less than 80 rooms, La Maroma delivers a quaint hotel experience with service very close to a Ritz Carlton without the outrageous prices. Try the swim-up rooms or the Honeymoon Suites. They include candles, oil burners, flat screen TVs and extraordinary views.
We especially enjoyed the beach staff which was always there with a cool towel, a cold drink of PREMIUM alcohol and incredibly attentive service. Mess up your towel on your beach chair? Not to worry. Within minutes, someone will shake off the sand and straighten the towel. The beach beds, featuring canopies of gently moving palm fronds, set the stage for total relaxation. A beautiful beach with soft white sand where hardly a soul could be found on long walks, makes this resort even more special. And the fact that no children are allowed makes the experience extra remarkable!
Let me clarify that we are in our mid-fifties and were not looking for exciting evenings. We would go to diner in casual attire, feast until about 9:30, then take in some TV in our room and play for a bit, and then gently pass out in very comfy beds. This is NOT a resort for night owls looking to party. It IS very much a resort to bring out the romance in the lives of newlyweds and those married for many years like us.
We loved our first experience at La Maroma so much; we have reservations for October of this year. Twice in three months ..that says it all!
Caution: Some of the Honeymoon Suites are on the 4th floor and there are no elevators. If you dont want to walk off your gourmet meals up the steps each night, ask for a lower level room.
Dont bother: Renting a car. No need. We never left the resort and there was nothing nearby that warranted a car rental.
Dont: Get taken by greedy taxi drivers. Call ahead to the travel desk on the property and ask them to order you a private taxi. We paid $80 from Cancun Airport to the resort when we arrives and only sixty on the return trip which was set up by the travel person on site.
DO: Leave your laptop at home and prepare to totally relax!
Posted by a verified traveler on Aug 28, 2009
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4 out of 5
Beautiful beach
We stayed for one week last month. The beach is beautiful white sand and the area faces slightly south so it is more sheltered than other areas along the coast. The new infinity pool rooms are large and very nice although they are four stories high with no elevators. I liked these rooms better than the El Dorado Royale casita suites. With less than eighty rooms the resort is very small and quiet. Definitely not party central so if you are looking for excitement go somewhere else. There are three restaurants plus a beach grill a couple of times a week. The restaurants are good but with limited menus. My biggest complaint was that they overdo the gourmet presentation. You might have to order two entrees to get a real dinner. The staff was very good except for some confusion at breakfast and lunch. There are lots of beds along the edge of the beach and enough lounge chairs but not many palapas on the sand for shade. We didn't see inside the older Hotelito rooms but we liked the fact that their balconies all had curtains for privacy. They all face the pool whereas the new units are mostly ocean view. This hotel is definitely on our list for another trip.
Posted by a verified traveler on Jan 5, 2009
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4 out of 5
Beautiful beach
We stayed for one week last month. The beach is beautiful white sand and the area faces slightly south so it is more sheltered than other areas along the coast. The new infinity pool rooms are large and very nice although they are four stories high with no elevators. I liked these rooms better than the El Dorado Royale casita suites. With less than eighty rooms the resort is very small and quiet. Definitely not party central so if you are looking for excitement go somewhere else. There are three restaurants plus a beach grill a couple of times a week. The restaurants are good but with limited menus. My biggest complaint was that they overdo the gourmet presentation. You might have to order two entrees to get a real dinner. The staff was very good except for some confusion at breakfast and lunch. There are lots of beds along the edge of the beach and enough lounge chairs but not many palapas on the sand for shade. We didn't see inside the older Hotelito rooms but we liked the fact that their balconies all had curtains for privacy. They all face the pool whereas the new units are mostly ocean view. This hotel is definitely on our list for another trip.
Posted by a verified traveler on Jan 5, 2009
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3 out of 5
This Beach is not all it's cracked up to be
The hurricane was not kind to this area, and the beach may have been top 40 at one time, it is now not very good. The beaches in Cuba are many times over better than this beach. Even the dark sand beach in the Domiican or the white sand of Punta Cana is way better.
As for the resort, bring lots of books, because there is absolutley nothing to do on this resort. The owner owns the seadoo rental, touring boats and horses next door. But on this resrot there isn't anything to do.
Posted by a verified traveler on Sep 21, 2008
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About the El Dorado Maroma, Gourmet All Inclusive by Karisma
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Meals, snacks, and beverages included
Not included
Airport transfers
Food and beverage restrictions apply
Taxes included
Gratuities included
Additional gratuities accepted
All onsite activities, and facilities and equipment included
Airport transfers not included
Property Features
El Dorado Maroma, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At El Dorado Maroma, Gourmet All Inclusive by Karisma you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee. This all-inclusive property also offers a health club, a spa tub, and a steam room. Free self parking and valet parking are available. This 4.5-star Playa del Carmen property is smoke free.
98 guestrooms or units
4 levels
4 dining venues
3 bars or lounges
Bar by the pool
Coffee shop
Deli
Umbrellas for the pool
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Convenience store
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Onsite shopping
Bellhop
No smoking on site
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
WiFi (surcharge)
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
El Dorado Maroma, Gourmet All Inclusive by Karisma offers 98 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Private balcony
Sitting area
Stocked minibar (free)
In-room dining (24 hours)
Flat-screen television
Satellite channels
DVD player
Coffee maker
Shower
Housekeeping (daily)
Nightly turndown service
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
SABORES - This poolside restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
KIOKO - This restaurant specializes in seafood and serves dinner only.
MIO - This fine-dining restaurant serves dinner only.
GOURMET BEACH CLUB PAPITO - This tapas bar serves breakfast, brunch, and lunch.
24-hour room service is available.
Nearby Activities
A private beach, a marina, and a health club are featured at the property. 3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Pilates classes on site
Snorkeling on site
Fishing on site
Fitness classes on site
Scuba diving on site
Volleyball on site
Kayaking on site
Water skiing on site
Personal motorized watercraft on site
Parasailing on site
Yoga classes/instruction on site
Spa Services
NÁAY SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 14
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Deep tissue massage
Spa tub in spa
Minimum age to access spa is 18
Sports massage
Massages
Hotel Policies
Check-in
Check-in time ends at midnight
Check-in time starts at 3 PM
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No rollaway/extra beds available
No cribs (infant beds) available
Minimum guest age is 18
Debit cards
Caters to adults only
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: USD 10 per 24-hour period (rates may vary)
Fee for wireless Internet in public areas: USD 10 per 24-hour period (rates may vary)
Late check-out fee: USD 10 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
El Dorado Maroma All Inclusive
El Dorado Maroma Karisma
El Dorado Maroma Karisma All Inclusive
Maroma Karisma
El Dorado Karisma
El Dorado Karisma All Inclusive
El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
El Dorado Maroma Karisma Gourmet All Inclusive Hotel
El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
El Dorado Maroma Gourmet All Inclusive Karisma Hotel
El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Maroma Gourmet All Inclusive Karisma
El Dorado Maroma Karisma Gourmet All Inclusive
Hotel El Dorado Maroma By Karisma, Gourmet - All Inclusive
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive by Karisma
El Dorado Maroma Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive Karisma
Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive by Karisma
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
