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El Dorado Maroma, Gourmet All Inclusive by Karisma

4.5-star property
Carretera Cancun - Tulum Km. 55.3, Playa del Carmen, QROO 1-855-201-7819
4.1 out of 5
Very good!
See all 11 travelocity Reviews

"We have stayed at El Dorado Maroma twice now. It is exceptional for a quiet luxurious beach vacation. There is no better beach I have found with finel ... " More

By a verified traveler on Sun 30 Jan 2022

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Hotel Description

4.5-star beachfront property near Maroma Beach

Beachside getaway

You'll be within half a mile (1 km) of Maroma Beach and 6 miles (10 km) of Tres Rios Ecopark. El Camaleon Mayakoba Golf Course and El Manglar Golf Course are also within 6 miles (10 km).

All-inclusive

This smoke-free property features a full-service spa, a marina, and 4 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Enjoy the 4 outdoor pools and perks like free self parking and free WiFi.

Soaking tubs

Boasting deep soaking bathtubs, the 157 guestrooms also offer free minibar items and sitting areas. Flat-screen TVs come with satellite channels, and other amenities include 24-hour room service and premium bedding.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
$597* Per night/room Jun 21 - Jun 22

Honeymoon Beachfront Villa

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mi Hotelito Beachfront Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Villa

Bed Count 1 King Bed Maximum Occupancy 2 Max

Private Pool Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swim Up Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

El Dorado Maroma, Gourmet All Inclusive by Karisma ratings based on 11 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for El Dorado Maroma, Gourmet All Inclusive by Karisma

Everyone (2) Couples (2)
5 out of 5
We have stayed at El Dorado Maroma twice now. It is exceptional for a quiet luxurious beach vacation. There is no better beach I have found with finely manicured white sand, plenty of space and beautiful turquoise waters. My favorite things about this resort are the helpful, friendly staff, drink options, nightly entertainment, and quiet relaxed nature of this all-inclusive adults only resort. There are plenty of room options from basic to full-suites with all the amenities. The grounds are meticulously kept, the staff are there to pamper you. They do not aggressively try to up-sell you like other all-inclusive resorts. The food options are great. Most meals are of a high quality and if you do not like your order they will do whatever they can to make you happy. The bars do not water down the drinks but are generous with their pours. They have great drink recommendations. We will continue to enjoy El Dorado Maroma whenever we can!

Posted by on Jan 30, 2022

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Comment from Hotel Management

Jan 31, 2022 by General Manager

Dear Guest, Firstly I wanted to thank you for taking the time to write a review about your stay with us, we are very glad that your experience with us was such a great time. Be confident that our staff will be delighted that you have acknowledged they work hard for your satisfaction. We will wait for the next opportunity to serve you. Sincerely General Manager

5 out of 5
A gorgeous property with delicious food, great amenities and events and offerings throughout the week, beautiful spots for relaxing, romantic picturesque property. I really appreciate the layout of the resort, the way the buildings and architecture match the local style and esthetic, and the high quality furniture, linens, etc. We had a wonderful time!

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 25, 2019 by General Manager

Thank you Dear DANIELLE On behalf of all the staff, we would like to thank you for choosing us for your family vacations. We really appreciate your loyalty and the time you took to write your positive review. I hope to have the opportunity of welcoming you back soon. Sincerely General Manager

3 out of 5
This comment will only apply to a few quests, but the facility only hasone restaurant that is handicap accessible. Some restaurants had one step, some had two or three and one had too many to count. The hotel does not have ramps to assist people in a mobility cart.

Posted by on Jan 2, 2019

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Comment from Hotel Management

Jan 7, 2019 by Joslin Fuentes General Manager

Hola We would like to thank you for taking a moment to show us your appreciation. We feel happy to know that you enjoyed your holidays at El Dorado Maroma. We are honored that you had chosen us to you vacations. We have taken note of your comments and suggestions to correct it. Your opinion is important for us since it help us to improve We hope to welcome you back soon,

5 out of 5
This is a beautiful hotel with amazing customer service. It gives a smaller more romantic feel if you are looking for an all inclusive but do not want that huge resort experience. The beach was amazing the food and drinks were fantastic and there are not enough great things to say about how you are treated by that staff and everyone working there. You truly are treated like royalty. I would recommend this to anyone looking for a quiet relaxing trip at an amazing resort

Posted by , from utah on Mar 24, 2018

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Comment from Hotel Management

Mar 26, 2018 by Joslin Fuentes

Hola Dear Jen, Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Maroma, a Spa Resort by Karisma. Truly, we cannot thank you enough for choosing to spend your vacations at our resort, I am so happy to hear that your experience was in line with our reputation for upscale and quality service. We hope we have the pleasure to welcome you once again very soon.

2 out of 5

This is not a 4 stat hotel...maybe 2 or 3

Cons: No free Internet, Poor breakfast
I was very disappointed with this hotel. I have been to many 5 star hotel and this hotel does not even come close! The answer I got to most of my requests was "no." I wanted to take some chips and salsa to eat at the beach on my beach bed, and they said it is against there policy to give me food to take to the beach...what? They deliver drinks on the beach, but this all inclusive will only allow you to eat any food in the restaurants. The food by the way was not good at all, dinner being the worst, almost inedible. We had to go into town 3 nights for dinner to get good food. They had a big tank with lobsters, but if you want to have a small lobster for dinner than that is an extra $60 charge. Also, the wifi cost $70 to use for the week. The beach is very nice, which is about all this hotel has going for it. But if you want a beach bed you have to go out around 7 in the morning to reserve it because they are all taken by 8:00. Also, they are trying to sell you into their club membership which will allow for discounts and better service at their hotels. So what ends up happening is that if you are not in this club, you get poor service, and if you are in the club, you are taken good care of. The member ship for the club is over $10,00. The rooms are fine, but they have one buiding that is like a huge apartment building that they put us in, telling us it was an upgrade. Well, the location of it was terrible and we wanted to move, but of course the answer was "no". When I asked for a late check out again "no." My advice is that if you want a 3 star hotel than this is fine, but if you really want a five star hotel with great service and an amazing beach, stay down the road at the Maroma hotel which is an orient express hotel. The hotel el dorado, is really a waste of money and has nothing to offer other than a nice beach...and no eating on the beach or at the poolside, which is not okay.

Posted by , from Los Angeles, CA, USA on Jan 4, 2013

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5 out of 5

The perfect "get a way" for a stress free rest, in this tropically gorgeous enviromental friendly setting.

Pros: Free breakfast, Close restaurants, Quiet, superb meals facilities service staff, all inclusive, personalized attention
Cons: No free Internet, kayaks need to be available all day
If you are an adult who loves the Caribbean Sea, the Mexican sunshine and hospitality, the serene tranquility of palm trees and swinging in the hammocks, you will want to visit this all inclusive resort. The staff and service is excellent, and all of them smile and greet you, while being non- intrusive but ready to assist you in any way, at any time or setting in the resort.

Posted by on Jul 31, 2012

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4 out of 5

The staff is outstanding

Pros: Free breakfast, Quiet, all inclusive meals, very good food in the restaurants provided
Cons: Nothing close, No free Internet, limited dinner restaurants
Very secluded, quiet, relaxing beautiful hotel with a lovely white sand beach. Each of the staff makes you feel welcomed at goes out of their way to be honestly friendly and helpful. If you want "Party Central" the El Dorado Maroma is not for you.

Posted by , from California, USA on Jan 15, 2012

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5 out of 5

Paradise Found

My wife and I have traveled across the world, stayed at some of the finest hotels and are admittedly spoiled. After six nights at El Dorado Maroma we found our new private paradise! We stayed in the dead of summer following the totally silly Swine Flu scare, so occupancy was only about 50%. It felt like everywhere we turned, someone from the staff was waiting with a smile to see how they could help. No buffets here, thank goodness, only fine dining in your choice of Italian, Mexican and Asian restaurants. We especially enjoyed the ASIAN restaurant where we ended up spending four of our six evenings. Absolutely wonderful! If you go, make sure you book a newer room. They obviously have been designed for romance, which can be said for the entire resort. With less than 80 rooms, La Maroma delivers a quaint hotel experience with service very close to a Ritz Carlton without the outrageous prices. Try the swim-up rooms or the Honeymoon Suites. They include candles, oil burners, flat screen TVs and extraordinary views. We especially enjoyed the beach staff which was always there with a cool towel, a cold drink of PREMIUM alcohol and incredibly attentive service. Mess up your towel on your beach chair? Not to worry. Within minutes, someone will shake off the sand and straighten the towel. The beach beds, featuring canopies of gently moving palm fronds, set the stage for total relaxation. A beautiful beach with soft white sand where hardly a soul could be found on long walks, makes this resort even more special. And the fact that no children are allowed makes the experience extra remarkable! Let me clarify that we are in our mid-fifties and were not looking for exciting evenings. We would go to diner in casual attire, feast until about 9:30, then take in some TV in our room and play for a bit, and then gently pass out in very comfy beds. This is NOT a resort for night owls looking to party. It IS very much a resort to bring out the romance in the lives of newlyweds and those married for many years like us. We loved our first experience at La Maroma so much; we have reservations for October of this year. Twice in three months…..that says it all! Caution: Some of the Honeymoon Suites are on the 4th floor and there are no elevators. If you don’t want to walk off your gourmet meals up the steps each night, ask for a lower level room. Don’t bother: Renting a car. No need. We never left the resort and there was nothing nearby that warranted a car rental. Don’t: Get taken by greedy taxi drivers. Call ahead to the travel desk on the property and ask them to order you a private taxi. We paid $80 from Cancun Airport to the resort when we arrives and only sixty on the return trip which was set up by the travel person on site. DO: Leave your laptop at home and prepare to totally relax!

Posted by on Aug 28, 2009

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4 out of 5

Beautiful beach

We stayed for one week last month. The beach is beautiful white sand and the area faces slightly south so it is more sheltered than other areas along the coast. The new infinity pool rooms are large and very nice although they are four stories high with no elevators. I liked these rooms better than the El Dorado Royale casita suites. With less than eighty rooms the resort is very small and quiet. Definitely not party central so if you are looking for excitement go somewhere else. There are three restaurants plus a beach grill a couple of times a week. The restaurants are good but with limited menus. My biggest complaint was that they overdo the gourmet presentation. You might have to order two entrees to get a real dinner. The staff was very good except for some confusion at breakfast and lunch. There are lots of beds along the edge of the beach and enough lounge chairs but not many palapas on the sand for shade. We didn't see inside the older Hotelito rooms but we liked the fact that their balconies all had curtains for privacy. They all face the pool whereas the new units are mostly ocean view. This hotel is definitely on our list for another trip.

Posted by on Jan 5, 2009

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4 out of 5

Beautiful beach

We stayed for one week last month. The beach is beautiful white sand and the area faces slightly south so it is more sheltered than other areas along the coast. The new infinity pool rooms are large and very nice although they are four stories high with no elevators. I liked these rooms better than the El Dorado Royale casita suites. With less than eighty rooms the resort is very small and quiet. Definitely not party central so if you are looking for excitement go somewhere else. There are three restaurants plus a beach grill a couple of times a week. The restaurants are good but with limited menus. My biggest complaint was that they overdo the gourmet presentation. You might have to order two entrees to get a real dinner. The staff was very good except for some confusion at breakfast and lunch. There are lots of beds along the edge of the beach and enough lounge chairs but not many palapas on the sand for shade. We didn't see inside the older Hotelito rooms but we liked the fact that their balconies all had curtains for privacy. They all face the pool whereas the new units are mostly ocean view. This hotel is definitely on our list for another trip.

Posted by on Jan 5, 2009

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About the El Dorado Maroma, Gourmet All Inclusive by Karisma

Location Carretera Cancun - Tulum Km. 55.3, Playa del Carmen, QROO CP77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • A la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • 24-hour room service
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Premium food items included
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included

Property Features

El Dorado Maroma, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At El Dorado Maroma, Gourmet All Inclusive by Karisma you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a health club and a garden. Free self parking is available. This 4.5-star Playa del Carmen property is smoke free.

  • 157 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 swim-up bars
  • 4 bars or lounges
  • Karaoke
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Bellhop
  • No smoking on site
  • Bar on the beach
  • Coffee shop

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

El Dorado Maroma, Gourmet All Inclusive by Karisma offers 157 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones; free international calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Sitting area
  • Deep soaking tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • International calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

MIO CUCCINA ITALIANA - This restaurant specializes in Italian cuisine and serves dinner only.

CARIBBEAN GRILL RESTAURAN - This restaurant serves dinner only. Open select days.

LIMA LIMON RESTAURANT - This restaurant specializes in Peruvian cuisine and serves breakfast, lunch, and dinner. Open select days.

PAPITOS GOURMET BEACH CLU - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open select days.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Horse riding nearby
  • Ecotours on site
  • Beach yoga on site
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site

Spa Services

NÁAY SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Deep tissue massage
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Dorado Maroma All Inclusive
  • El Dorado Maroma Karisma
  • El Dorado Maroma Karisma All Inclusive
  • Maroma Karisma
  • El Dorado Karisma
  • El Dorado Karisma All Inclusive
  • El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
  • El Dorado Maroma Karisma Gourmet All Inclusive Hotel
  • El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
  • El Dorado Maroma Gourmet All Inclusive Karisma Hotel
  • El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
  • El Dorado Maroma Gourmet All Inclusive Karisma
  • El Dorado Maroma Karisma Gourmet All Inclusive
  • Hotel El Dorado Maroma By Karisma, Gourmet - All Inclusive
  • El Dorado Maroma By Karisma All Inclusive
  • El Dorado Maroma By Karisma Gourmet All Inclusive
  • El Dorado Maroma Gourmet All Inclusive by Karisma
  • El Dorado Maroma Gourmet All Inclusive Karisma Hotel
  • Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
  • El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
  • El Dorado Maroma By Karisma All Inclusive
  • El Dorado Maroma By Karisma Gourmet All Inclusive
  • El Dorado Maroma Gourmet All Inclusive Karisma
  • Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
  • El Dorado Maroma By Karisma All Inclusive
  • El Dorado Maroma By Karisma Gourmet All Inclusive
  • El Dorado Maroma Gourmet All Inclusive by Karisma

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.