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El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only

4.5 star property
4.5-star beachfront hotel near Tres Rios Ecopark

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Photo gallery for El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only

Private beach, white sand, snorkeling, 2 beach bars
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
HONEYMOON SUITE | 1 bedroom, free minibar, in-room safe, desk
4 outdoor pools
4 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Maroma Beach
    ‪5 min walk‬
  • Place, Tres Rios Ecopark
    ‪13 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪13 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for JUNIOR SUITE

JUNIOR SUITE | 1 bedroom, free minibar, in-room safe, desk

JUNIOR SUITE

9.8 out of 10
Exceptional
(12 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for HONEYMOON SUITE

HONEYMOON SUITE | 1 bedroom, free minibar, in-room safe, desk

HONEYMOON SUITE

9.0 out of 10
Wonderful
(2 reviews)
  • 588 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for MI HOTELITO BEACHFRONT SUITE

MI HOTELITO BEACHFRONT SUITE | 1 bedroom, free minibar, in-room safe, desk

MI HOTELITO BEACHFRONT SUITE

  • 276 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for PRIVATE POOL SUITE

PRIVATE POOL SUITE | 1 bedroom, free minibar, in-room safe, desk

PRIVATE POOL SUITE

10.0 out of 10
Exceptional
(3 reviews)
  • 588 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for SWIM UP SUITE

SWIM UP SUITE | 1 bedroom, free minibar, in-room safe, desk

SWIM UP SUITE

10.0 out of 10
Exceptional
(2 reviews)
  • 588 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Beachside getaway.Your stay at this Maroma hotel places you within 6 miles (10 km) of Tres Rios Ecopark and El Camaleón Mayakoba Golf Course. Gran Coyote Golf is within 9 miles (15 km) and Mamitas Beach is within 12 miles (20 km).

What's nearby

  • Maroma Beach - 5 min walk - 0.3 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 11 min drive - 5.7 miles
  • Tres Rios Ecopark - 13 min drive - 5.0 miles
  • El Camaleón Mayakoba Golf Course - 13 min drive - 6.6 miles
  • Paradise Beach - 13 min drive - 6.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Preferred Club Lounge - ‬13 min drive
  • ‪Preferred Beach Club - ‬13 min drive
  • ‪El Pajarito - ‬12 min drive
  • ‪Rendezvous Bar - ‬12 min drive
  • ‪Aromes - ‬13 min drive

About this property

El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only

4.5-star beachfront hotel near Tres Rios Ecopark
El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive hotel also offers a fitness center, a garden, and a terrace. Free valet parking is available.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 149 guestrooms or units
  • 4 dining venues
  • 2 bars on the beach
  • 4 bars or lounges
  • Cooked-to-order breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only offers 149 air-conditioned accommodations with DVD players and free minibar items. Rooms open to balconies or patios. 40-inch Smart televisions come with satellite channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Náay Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free secured, uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 beach bars
  • 4 bars/lounges
  • 4 restaurants

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Snorkeling

Accessibility

  • No elevator
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Entertainment

  • 40-inch smart TV with cable/satellite channels
  • DVD player

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free stocked minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Property Registration Number 08203073

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

El Dorado Maroma All Inclusive
El Dorado Maroma Karisma
El Dorado Maroma Karisma All Inclusive
Maroma Karisma
El Dorado Karisma
El Dorado Karisma All Inclusive
El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
El Dorado Maroma Karisma Gourmet All Inclusive Hotel
El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
El Dorado Maroma Gourmet All Inclusive Karisma Hotel
El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Maroma Gourmet All Inclusive Karisma
El Dorado Maroma Karisma Gourmet All Inclusive
Hotel El Dorado Maroma By Karisma, Gourmet - All Inclusive
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive Karisma
Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive by Karisma

Frequently asked questions

How close is El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only to the airport?

El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only is 32.5 mi (276-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only?

As of Oct 29, 2025, prices found for a 1-night stay for 2 adults at El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only on Oct 30, 2025 start from $551.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only have an airport shuttle?

El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only offers a free airport shuttle, available 24 hours a day, on request.

How close is El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only offer free breakfast?

El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only offers free cooked-to-order breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only?

No, there is no casino at this hotel, but Riviera Gran Casino (19-min drive) is nearby.

What time is check-in at El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only?

Check-in start time: 2:30 PM; Check-in end time: 3:00 PM. A fee applies for early check-in.

Is there free parking at El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only?

This hotel offers free valet parking.

Does El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only have a pool?

El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only features 4 outdoor pools.

Does El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only have a restaurant?

There are 4 onsite restaurants, offering options like Italian cuisine and a poolside location.

Does El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only have a spa?

Pamper yourself with a day at Náay Spa, where you can enjoy body treatments, aromatherapy, and facials.

How close is El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only to downtown Playa del Carmen?

El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only is 9 mi away from Playa del Carmen.

Reviews

El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 135 out of 171 reviews
Rating 8 - Good. 25 out of 171 reviews
Rating 6 - Okay. 7 out of 171 reviews
Rating 4 - Poor. 4 out of 171 reviews
Rating 2 - Terrible. 0 out of 171 reviews

Reviews

10/10 Excellent

Mitchelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with my husband would recommend and will be back the staff was so polite and helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Kenneth

Traveled with family
Liked: Amenities, property conditions & facilities
Loved all
Stayed 4 nights in Jul 2025

10/10 Excellent

Kristy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and small property. About a half hour from airport in a very secluded forest area. Only other resorts around. Beautiful grounds. Everything is spread out but it’s relatively smaller property. Staff great. Pool area is nice. The beach is nice however there was a lot of seaweed at the time we went so it was not desirable to swim in the ocean. The food and drinks were mid. Not bad but not amazing. The staff were all super nice but not everything was communicated well as far as activities, events, menus, times things opened and closed etc. The place shuts down after dinner time so there isn’t much going on. They had nightly entertainment but it was meh. Room was very nice and clean. We stayed in junior suite with partial ocean view. No complaints about facility or rooms.
Stayed 3 nights in Jul 2025

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the staff and how accommodating they were. The location was beautiful as well.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jannelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jul 2025

8/10 Good

Giovanni

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent. Especially the service from everyone. The food was good! Me being a water drinker, I couldn’t find natural spring water and that’s why I give it 4 stars.
Stayed 3 nights in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Hawa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Colleen

Stayed 2 nights in Jul 2025

10/10 Excellent

Bruce, KNOXVILLE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone is nice. Staff is amazing
Stayed 1 night in Jun 2025

10/10 Excellent

Bruce, KNOXVILLE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful relaxing and so accomodating
Stayed 5 nights in Jun 2025

10/10 Excellent

becky

Traveled with partner
Liked: Cleanliness
Beautiful property with excellent staff. The beach is beautiful, sandy and very well maintained. Big thanks goes to all the CHEFS — the food is delicious! Make sure to contact the hotel and arrange free airport shuttle. Well organized.
Stayed 7 nights in Jun 2025

10/10 Excellent

Eric Todd, ELIZABETHTOWN

Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful and well maintained. All staffed was fantastic!
Stayed 3 nights in May 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent! Food and drinks were great! We loved out private pool and the inclusive catamaran/snorkel trip. We also loved that we could swim with dolphins just a short walk from our room. 10 out of 10 for sure! Thank you! We will be back!
Stayed 6 nights in Jun 2025

10/10 Excellent

Otis

Stayed 7 nights in May 2025

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at Maroma was everything we hoped for and so much more. It was beautiful, and peaceful, and offered so much. We wanted a place to relax, with an opportunity to explore safely and easily. The food options were amazing, and locally-sourced, and allergies were always taken into consideration.
Stayed 4 nights in Jun 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was wonderful for our vacation. The staff were very nice and friendly. They treated us with so much care. They made us feel at home.
Stayed 3 nights in Jun 2025

10/10 Excellent

Halle Kay

Stayed 4 nights in May 2025

10/10 Excellent

jose m

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place is an older resort but well maintained. The people are amazing . The rooms were large and super clean . The food was really great for a resort I thought . No buffets all food the food was fresh . Premium liquor on hand . The only draw back I had was the honeymoon suite shows first floor with a pool outside in pics . I was on the 4 th floor no pool . I did like the spot because we were away from everything but should have paid less .
Stayed 4 nights in May 2025

10/10 Excellent

Jesús Alberto Oliden, Metepec

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in this property 10 years ago, and went back to it to find a place to spend frequent weekend breaks, thinking that the place would probably had changed a lot in a way that it could be a bit less appealing. Nothing farther than the truth, they have improved a lot while keeling the quiet and exclusive feeling of the resort. All the staff is very friendly and more than helpful, proactive, and the new approach to an "all inclusive" package that basically now included most of the things that used to have extra cost, is amazing. The hotel is super clean, and all the restrooms have A/C and always smell good and are kept dry and well equipped. The spa is an amazing experience, worth every dollar spent, and in general all the services, including the airport transportation are very very professional and safe, exceeding our expectations by far. In the Dorado Maroma, the Lomas group is doing an amazing job, and that includes the services provided right next door at the Maroma beach club, creating a uniform and high-quality experience for visitors, in such a transparent way, with the same standards suitable for demanding customers. For sure we will be back, and now are considering a membership, as this is a perfect spot to relax, and besides what nature provides, Lomas brings up the rest to make it possible. Congratulations to all the team!
Stayed 2 nights in May 2025

10/10 Excellent

Lisa, New Castle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful resort and our first time here. The staff is fabulous. Their service and kindness are impeccable!!! I really don’t have any dislikes but I do think they could do better with the restaurants. The food is meh. The desserts are delish.
Stayed 5 nights in May 2025

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, clean property and top notch staff. They really take the time to do daily cleanings of everything whether it's the rooms, pools ,restaurants or grounds in general. Very quiet and peaceful resort. We will certainly come back.
Stayed 7 nights in May 2025

8/10 Good

Malena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our honeymoon here at El Dorado Maroma. The views are breathtaking, service is usually amazing, although we did have a couple waiters who missed a few steps occasionally( like not bringing us breakfast pastries basket when all other tables got one.) The have a great selection of food and alcohol included, Patron, 1800, good options. The main pool area is quite loud, and could be heard from inside our private pool suite, so we spent most of our time at another pool in a quieter area. (They did offer to move us for $100/per night upgrade). The catamaran boat tour with snorkeling was very interesting and we saw the second largest coral reef with a giant sea turtle! The property did need some upgrades in furniture that isn’t damaged and new carpet, but the rest of the resort was in good shape. I wouldn’t recommend the provided transportation as it took us over two hours after arriving to the van to actually get to our hotel, but overall a very pleasant experience and a great choice in Playa del Carmen. The landscaping and tropical gardens really won us over, as well as the resorts smaller scale in comparison to the mega resorts.
Stayed 7 nights in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
B
Stayed 3 nights in May 2025