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4.8 out of 5

"This resort was amazing and our villa was very private! Be prepared to shell a pretty penny, but you can expect everything to be top notch. Highly rec ... " More

By a verified traveler on Thu 06 Jul 2017

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Hotel Description

5-star beachfront hotel near El Camaleon Mayakoba Golf Course

On the beach

You'll be within 2 miles (3 km) of El Camaleon Mayakoba Golf Course and 6 miles (10 km) of Quinta Avenida with a stay here. Xcaret Eco Theme Park is 10.6 mi (17.1 km) away.

18-hole golf course

This smoke-free hotel features a private beach, a golf course, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.

Bliss Pool Villa

Bed Count 1 King Bed Maximum Occupancy 3 Max
$596* Per night/room Feb 16 - Feb 17

Wellbeing Sanctuary Pool Villa - King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Beachfront Terrace Pool Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Beachfront Lanai Pool Suite -King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Harmony Three-Bedroom Beachfront Pool

Bed Count 1 King Bed Maximum Occupancy 7 Max

Serenity Pool Villa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Banyan Tree Mayakoba ratings based on 8 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Banyan Tree Mayakoba

Everyone (4)
5 out of 5

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jun 23, 2021 by Peter Hechler, General Manager

Dear guest, Thank you very much for your kind rating. We hope to see you soon again at our Sanctuary of the Senses. Kind regards,

5 out of 5


This resort was amazing and our villa was very private! Be prepared to shell a pretty penny, but you can expect everything to be top notch. Highly recommend the buffet style breakfast at Oriente. Very delicious & high quality food. The eco tour is pretty cool, think Disney's jungle cruise. You can appreciate the flora, fauna and some wildlife from a safe distance. The service here is one of a kind. Everyone is friendly and accommodating. They all made my stay very memorable. They have a solutions-based approach should you have a concern. I suffer from GERD, but the wedge & body pillow I normally sleep with were just too bulky to travel with. Knowing it was a long shot, I reached out to inquire about having a wedge in their pillow menu. Viviana replied that while they did not have one, they could incline the head of my bed 45 degrees and voila my concern was resolved. I avoided having to find a travel wedge pillow for the trip. Slept like a baby each night. That is just one example of how they go above and beyond for you. Lastly, here's what I highly recommend from In-Villa dining. I'm sure everything is great, but these were my husband and my favorites: Citrus chicken, grilled plantains, shrimp tacos. Desserts: churros from Tomahawk, chocolate tamale were mouth-watering!

Posted by , from Reseda, CA on Jul 6, 2017

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Comment from Hotel Management

Jul 15, 2017 by Peter Hechler

Dear Vanessa & Javi, Thank you for your wonderful review, which I have shared with our staff. It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon. Kind Regards,

5 out of 5

Most amazing place I have stayed

Stayed 4 nights here and was absolutely blown away by the villa, the staff and attention to every detail. Resort staff was extremely attentive to our every need and eager to make sure we were enjoying our experience. Marisio was our personal concierge and we couldn't say enough about how he treated us and made us feel at home. The Villas are amazing. I would highly recommend the ones with a jacuzzi. We will definately be back!!

Posted by , from Houston, TX on Nov 26, 2016

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Comment from Hotel Management

Dec 26, 2016 by Peter Hechler.

Dear Christopher, Thank you for taking the time to share your experiences. It is very rewarding to know that you have enjoyed every moment of your vacation at our Sanctuary for the Senses. Thank you again for taking the time to let us know about your stay. Kind regards,

5 out of 5

Pure Luxury

Pros: Service. We had a very minor problem with room at check-in, and the staff went way above and beyond what we expected to fix it.
This was our fifth stay at this resort. The villas are huge and each has its own private pool. The decor is beautiful, the food excellent, and service top notch. The resort is especially lovely at night when when everything is lit with soft lighting. Most of the villas are not on the beach but it's an easy buggy, boat, or bike ride to get there. We actually spend more time in the villa relaxing by the pool than at the beach. But, a lot of work has been done on the beach to make it very enjoyable. It's hard to explain how wonderful this place is without experiencing it for yourself. There's always soft music playing and scented oils burning, including in your villa when housekeeping comes for turn down service. It's a quiet place so if you want night life and partying this probably isn't your cup of tea. One of the main reasons we return every year is the staff. They are so friendly and many of them remember us upon our return. Banyan Tree is definitely pricier than all-inclusives, but it's worth every penny. I'm already counting down til next year!

Posted by , from Little Rock, AR on Sep 21, 2015

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Comment from Hotel Management

Oct 12, 2015 by Banyan Tree Mayakoba

Dear Guest: Thank you for your wonderful review. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Kind Regards, Peter Hechler General Manager

5 out of 5


This was our third trip to Banyan Tree and we still love it.  Everything about this resort was outstanding.  The villa, lobby, and grounds were all beautiful. The food was delicious, and every single person working there was more than friendly.  We loved having a private pool in the villa.  We will definitely be going back again.

Posted by , from Benton, AR on Sep 23, 2013

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5 out of 5

nothing bad about this resort!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
we went for our "babymoon" and it was perfect. villas were exquisite, restaurants were delicious, albeit expensive, spa was one of the best I've been to, and the overall experience was really flawless

Posted by , from New York, NY, USA on Apr 5, 2013

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3 out of 5

Lots of mistakes, had to move rooms, service not what was expected (management)

Pros: Free breakfast
Cons: Nothing close, large parties
I vacationed here about 3 weeks ago. The mangroves are beautiful. If you like to play golf, it is a must. I made the mistake of booking a townhouse. I am handicapped and there are a TON of stairs. Our resort host that checked us in spoke so soft, and not the best english, that we had no idea how the resort was laid out. When we got to the Townhome she came in with us. The only thing I did understand was she said "I hope you like stairs". Which immediately caught my attention. She showed us around the first level. I asked her where the bathroom was. She took me over to a long, dark, musty stairwell (no handrails) and said it was downstairs. I was shocked. I would have to go up and down these stairs many times a day. We had booked a one bedroom town home. They do not have one bedroom town homes so they put you in a three bedroom three baths and just close the other doors. I told the resort host that I had no idea when I booked there would be so many stairs. She just looked at me. I asked her if we could be moved, nothing. Then we went to the other side of the living room and we were surprised to see many more steps up to the private deck and plunge pool. If you book and want a heated plunge pool make sure it's confirmed with the hotel a couple of times. We did not get a heated pool. It was very nice when the sun was out but cold when the sun went down. I am sure in the warmer months there are no issues.The resort host left and we did not know anymore than when we got off the plane. The living room is very big and very nice! DO NOT TAKE ROOM 619. I had been warned from another review I had read not to take this room. When we got to the room things looked okay. It's not okay. If it rains at all, which it did, you will have a waterfall cascading down into the master bathroom . They know this will happen but choose to put people in it anyway. It rained so hard one night, we went to dinner down at the beach. The restaurant staff are excellent . The only issues are that if it rains the water blows in from glass panels that are not sealed. I'm sure there is a good reason for it. We got soaked. I hope to share the picture. At first it was a light mist but then it was more like a spring shower with heavy winds. The food was very good. We just laughed about it. When we got back to the townhome we walked in and looked at each other . "Did you leave the shower running" we both asked each other. The water had come in by the front door and I almost slipped getting in the door. We walked downstairs calling out in case someone had broken in or the turn down girls were running the shower. We went into the master bedroom and just gasped. There was water pouring out of the ceiling into the bathroom. I told my husband that the previous reviews about this room were correct, it leaks every time it rains. If they pull up in front of that town home when you check in get a guarantee that they fixed the problem So, at 10pm at night, still raining, we had to pack all our things and move. I thought this was the time when they would move us to a place with less stairs, nope we got the same layout 4 doors down. I think it was room 624. Much better views from this room as well. All our things got wet in the move. I told the people who came and moved us how upset I was but I guess it never got through to management. If you like to walk, this is the place for you. To get anywhere you have to take a golf cart. It can take up to 45 minutes for one to get to you. If you can, rent bikes and take them everywhere. The first night there was Fireworks. I had fallen asleep at 10:30 and was woken up by a loud boom and hissing noises. I looked outside and there was a professional firework display . There was a private group staying there and they were putting it on for their guests. If there is a private function going on while you are there be prepared to only have access to one restaurant at any time. There are only four restaurants and they are only open on certain nights. We had room service three out of our five nights. One night we went to Playa Del Carmen. It is worth the taxi money to go. When we got up to the front where you wait for the taxi's we made sure the guy knew who we were and what we were waiting for. He nodded and told us to wait inside. There was a private beach party that night after a reception in one of the restaurants. The vans were pulling up and taking people to the beach. We waited 40 minutes and then went outside. The guy said he didn't call but now one was coming. Now, all the staff are nice and I want to make sure I add the good in this too. The breakfast is amazing. The buffet had many options to choose from and if you can get a package with this included I would do it. All the staff knew you by name after the first day. They can make Kosher meals if needed. I am sure they can provide for any special needs. The beach is small but nice. If it is high tide make sure you are pushed all the way up to the wall. I almost lost my iPad to a rogue wave:)) The beach staff are excellent. Carlos saw that I was having a hard time getting down the stairs at the beach and became my escort for the rest of the stay. The drinks are great, alcohol or non. The pool overlooks the water and is a nice change from the ocean. Some people have said that there are many rocks in the ocean but we did not find that it was anything that would keep you from going in. There is seaweed. They try and keep it clean but hey, it's the ocean:) It's better on days without wind. It's a nice walking beach. You can walk over to the Fairmont and have lunch. The eco tour is a must! If they say it's sold out go and wait by the dock anyway. We got on no problem when we did that. We saw crocodiles and fossils and caves. We enjoyed it very much and Jose is excellent guide. The spa....the best part of my trip. I had the most amazing spa treatments. I had the healing touches package which was three hours long. Pure bliss. The best massage and services I have ever had. In our package we got a 90 minute massage included. My husband came out and said the same thing. He usually hates spa's at hotels but he could not say more about how great his massage was. I also did the rainforest experience. For $38 I would say go for it. Take advantage of the turn down service. They give you little gifts every night! I loved it. We did not get a chance to try Saffron or their other restaurant so I can't comment on the food. When getting on and off golf carts make sure the driver is paying attention to you. I was trying to get on the backseat and he took off with one leg on the cart another on the ground with my husband holding on to me. It was a scary experience for one who has bad legs to begin with. Take what you want from this review and ask me any more questions. The Banyan Tree has handled our misfortunes appropriately so I will give them a big thumbs up for that. I will be back, I know how it all works now and expect to have a fantastic experience when I go back. The people that I mentioned were great, the service from the beach and pool excellent. The golf cart drivers are hit or miss. No one explained if we were supposed to tip them every time they came. Since it was the only way around we did not tip except for when they brought our luggage up, had to move us because of the waterfall , and when we left. I expected more from a 5 star hotel and I am sure when I go back my next review will be different

Posted by , from San Diego, CA, USA on May 14, 2012

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5 out of 5

Best Vacation EVER!

I booked a trip with Banyan Tree Mayakoba back in August 2010 as a surprise birthday present for my husband. The whole experience was beyond our expectation. The entire place was beautifully constructed, tastefully decorated and blended in with the unique natural environment around. Our villa was gorgeous and maticulately decorated, and cleaned daily. The service all around was superb! We felt like royalty for 3 days! The staff was very attentive but not over barring. The food was excellent as well! And the spa experience is indescribable. Although pricy, we felt it was way worth every penny and is saving up to go back for more hopefully next year!!!!

Posted by , from NY on Feb 8, 2011

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Property Features

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Summer fun is a breeze at Banyan Tree Mayakoba, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking and valet parking are free. This 5-star Playa del Carmen hotel is smoke free.

  • 1 floor
  • 161 guestrooms or units
  • 3 bars or lounges
  • 3310 sq ft of conference space
  • 308 sq m of conference space
  • Built in 2009
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free valet parking


  • Parking: Free valet parking and self parking

Room Amenities

Banyan Tree Mayakoba offers 161 accommodations, which are accessible via exterior corridors and feature private pools and minibars. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private pool
  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Movies for purchase
  • Espresso maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Sands Beach Club - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Oriente - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Cello - This restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Saffron - Overlooking the garden, this fine-dining restaurant specializes in Thai cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

The Tomahawk Den - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 4 outdoor tennis courts, and a health club. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Free bicycles on site
  • Water skiing nearby
  • Golf lessons on site
  • Golfing on site
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails on site
  • Cave exploring/spelunking nearby
  • Archery on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Playground on site
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Scuba diving nearby

Spa Services

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

The credit card used to book the reservation must be presented by the cardholder at check-in

Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 60 per pet, per stay
  • Maximum 1 per room (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Reservations are required for onsite COVID-19 testing
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours


Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.54 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 56.8 for adults and USD 28.4 for children (approximately)
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Banyan Tree Mayakoba
  • Banyan Tree Mayakoba Hotel
  • Banyan Tree Mayakoba Hotel Playa del Carmen
  • Banyan Tree Mayakoba Playa del Carmen
  • Mayakoba Banyan Tree
  • Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
  • Banyan Tree Mayakoba Resort Playa del Carmen
  • Banyan Tree Mayakoba Resort
  • Banyan Tree Mayakoba Hotel
  • Banyan Tree Mayakoba Playa del Carmen
  • Banyan Tree Mayakoba Hotel Playa del Carmen

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property has signed the UNESCO Sustainable Travel Pledge.

  • EarthCheck
  • Rainforest Alliance Sustainable Tourism Certification
  • UNESCO sustainable tourism pledge
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Frequently Asked Questions