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Playacar Palace All Inclusive

4.5 star property
4.5-star beachfront property near Playa del Carmen Main Beach

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Photo gallery for Playacar Palace All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Superior Deluxe Ocean View - Kids & Teens Free | View from room
Couples treatment rooms, sauna, steam room, body treatments
Terrace/patio
Superior Governor Suite Ocean View - King Size Bed | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast included

Explore the area

Map
Playa del Carmen, QROO
  • Playa del Carmen Maritime Terminal
    ‪2 min walk‬
  • Quinta Avenida
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior Deluxe Partial Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Partial Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

  • 525 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Ocean View - Kids & Teens Free

8.0 out of 10
Very good
(9 reviews)
  • 527 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Free

Superior Walk Out Suite Ocean Front - Kids & Teens Free | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Walk Out Suite Ocean Front - Kids & Teens Free

8.0 out of 10
Very good
(2 reviews)
  • 527 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Governor Suite Ocean View - King Size Bed

  • 525 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Free

Superior Deluxe Partial Ocean View - Kids & Teens Free | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Partial Ocean View - Kids & Teens Free

9.2 out of 10
Wonderful
(17 reviews)
  • 527 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | 1 bedroom, premium bedding, free minibar, in-room safe

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 525 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room Superior with Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Room Superior with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium with Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Room Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Suite with Sea View

  • Sea view
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Suite Deluxe with Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Suite Deluxe with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Presidential with Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Suite Presidential with Sea View

  • Sea view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Room Superior with Partial Sea View

1 bedroom, premium bedding, free minibar, in-room safe

Room Superior with Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Playa del Carmen

On the beach.A stay at this Playacar property places you steps from Playa del Carmen Maritime Terminal and a 5-minute walk from Quinta Avenida. Playa del Carmen Main Beach and Paseo del Carmen are also within half a mile (1 km).

What's nearby

  • Playa del Carmen Maritime Terminal - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Playacar Beach - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Playacar Golf Club - 3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Carl’s jr Playa - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Krispy Kreme - ‬3 min walk
  • ‪Tributo Restaurante & Bar - ‬3 min walk
  • ‪Senor Frog's - ‬4 min walk

About this property

Playacar Palace All Inclusive

4.5-star beachfront property near Playa del Carmen Main Beach
Playacar Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Playacar Palace All Inclusive like an outdoor pool and a children's pool.

Free breakfast is available daily. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 4.5-star Playa del Carmen property is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • Full breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Playacar Palace All Inclusive offers 201 accommodations with iPod docking stations and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Awe Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Portuguese, Spanish

Similar properties

Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
4.3 out of 5, Excellent, 1,806 reviews
$247 nightly
The price is $302
Jul 21 - Jul 22
Total includes taxes and fees
The Royal Haciendas All Inclusive

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 21-inch LED TV with premium cable/satellite channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playacar Palace All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 49 per person (roundtrip)
  • Airport shuttle fee per child: USD 49 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope

Frequently asked questions

How close is Playacar Palace All Inclusive to the airport?

Playacar Palace All Inclusive is 20.9 mi (253-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Playacar Palace All Inclusive have an airport shuttle?

Playacar Palace All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 49 per person, roundtrip.

How close is Playacar Palace All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Playacar Palace All Inclusive offer free breakfast?

Playacar Palace All Inclusive offers free full breakfast every day from 7 AM to 11:30 AM.

Is there a casino at Playacar Palace All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (13-min walk) is nearby.

What time is check-in at Playacar Palace All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Playacar Palace All Inclusive?

This property offers free self parking and valet parking.

Does Playacar Palace All Inclusive have a pool?

Playacar Palace All Inclusive features an outdoor pool and a children's pool.

Does Playacar Palace All Inclusive have a restaurant?

Yes, there are 3 restaurants on site.

Does Playacar Palace All Inclusive have a spa?

Pamper yourself with a day at Awe Spa, where you can enjoy massages, body wraps, and body scrubs.

How close is Playacar Palace All Inclusive to downtown Playa del Carmen?

Playacar Palace All Inclusive is 0.7 mi away from Playa del Carmen.

Playacar Palace All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 626 out of 1001 reviews
Rating 8 - Good. 234 out of 1001 reviews
Rating 6 - Okay. 67 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 39 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Branko

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The
Stayed 6 nights in Mar 2025

6/10 Okay

Nayzak Husney

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff and food is good The pool and some amenities are not that good
Stayed 6 nights in Mar 2025

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean,safe all around a very nice place
Stayed 7 nights in Mar 2025

10/10 Excellent

Charlotta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and drinks. Staff is super friendly. I wish there was a better beach area.
Stayed 4 nights in Mar 2025

10/10 Excellent

Anoria, CLEVELAND

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have come to realize, reviews can be helpful in choosing a resort, however everyone has so many differing opinions and what's important to one person may not be for another, so my review of this property is based on what I found important for my family: cleanliness, accomodations, safety, food, and to truly enjoy the vacation without worry. This reality is small, however that wa what I wanted, we didn't want a resort that took five days to explore just to find a restaurant or a pool. This property was perfect for our family and even after 6 days we still found new hidden gems. This property is clean, we've stayed in properties that are not so this was a big plus for us. Other reviews stated the rooms with two double beds weren't big enough for a family. Well we traveled with our two teenagers (17,16) and the staff made sure we had a king bed with two roll aways for each kid, which was super accommodating since I have a son and daughter. The proximity to the shopping center was great, and the security on the property put our minds at ease, even though this wasn't a huge concern, I'm just an overly anxious traveler. The buffet food wasn't our favorite, overcooked meat and items were cold, si order food from the flat top grill, it was fresh and hot. The breakfast buffet was our favorite, the sweet/coffee shop in the lobby was also hands down our favorite, great coffee, crepes, and even lunch sandwiches. #2 pool snack bar for quesadillas and nachos, room service was also great.
Stayed 6 nights in Mar 2025

10/10 Excellent

Jerry

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Sonya Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders.
Stayed 5 nights in Feb 2025

8/10 Good

Rochelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spoke with them about the free room upgrade they would not apply. Also argued I had only $120. Not $250. Only things they offered were what anyone could get. Late check out, promotional material in merchandise with their logo on it, etc.
Stayed 3 nights in Feb 2025

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
Stayed 5 nights in Feb 2025

10/10 Excellent

Stacy, Old Hickory

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are so nice there. It does help to know a little Spanish though. Of course tipping helps. While they will change your American dollars to pesos there at the hotel, I highly recommend bring them with you if at all possible for shopping and what not. Much easier. Get up around 7am to put your towels down at the pool and go back to bed if you want. Food is to die for! Great activities around. Shopping is within walking distance and so is the ferry. I highly recommend this resort.
Stayed 6 nights in Feb 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

4/10 Poor

Ashish

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 5 nights in Feb 2025

10/10 Excellent

Diana

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service, amenities
I really liked the quality of the food and food options it really stood out to me vs. other all inclusive hotels I’ve stayed at. The only downside was I was told I had a VIP room but had no balcony and our room had a ton of fruit flies maybe from previous people spilling food or drinks in the room perhaps?
Stayed 3 nights in Feb 2025

8/10 Good

Tezra

Traveled with family
Liked: Cleanliness, staff & service
Yes, this is an older property located just steps from downtown. Not a brand new, giant hotel. Smaller, more quaint and you get to know the staff quickly because of this. The rooms are nice. Very clean. Staff is the seller, they are wonderful and SO nice. I thought the food and presentation was great. They were working on misc. deferred maintenance/wear and tear (especially the exterior) while we were there. Painting, stucco, etc. Sadly the beach has pretty much washed away right in front of the hotel. This is not there fault and is happening in many places. You are just steps from downtown shops, so I liked that.
Stayed 5 nights in Feb 2025

10/10 Excellent

Thomas, Renton

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice and helpful staff. Not too crowded. Amazing food options and high quality dishes.
Stayed 6 nights in Feb 2025

2/10 Terrible

chana

Stayed 4 nights in Feb 2025

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Our servers were so friendly and helpful.
Stayed 5 nights in Feb 2025

6/10 Okay

Kim

Stayed 8 nights in Jan 2025

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente todo ! Los mozos y la gente d recepción excelente
Stayed 2 nights in Feb 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel but it's a timeshare!

It was a beautiful place, very clean, good food, great service however it is a timeshare. The resort $$ they give you to spend costs you money regardless of what you spend it on. The spa services are ridiculously expensive and you can only spend some of it on those. The store you can spend it at only has knockoff things you can spend it on. A beach bag trying to resemble Armani and they said it was $200 and it cost me $32 of the "fee". Hotels.com needs to not provide $$ resort.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and cleanliness far exceeded our expectations.
Stayed 4 nights in Jan 2025

10/10 Excellent

Argiris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and excellent staff
Stayed 14 nights in Dec 2024

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and access to nice beach(es). Staff are amazing and so friendly 😉 Buffet was ok. Really enjoyed our vacation
Stayed 8 nights in Jan 2025

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025