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Playacar Palace All Inclusive

4.5 star property
Beachfront property near Playa del Carmen Main Beach

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Outdoor pool, pool umbrellas, sun loungers
Superior Walk Out Suite Ocean Front - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk
Restaurant
Lobby
Separate tub and shower, jetted tub, designer toiletries, hair dryer

Reviews

8.8

Excellent

Popular amenities

  • All inclusive
  • Restaurant
  • Spa
  • Bar
    BarBar
  • Breakfast included
    Breakfast includedBreakfast included
  • Pool
    PoolPool

Explore the area

Map
Playa del Carmen, QROO
  • Popular LocationQuinta Avenida3 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal5 min walk
  • Popular LocationPlaya del Carmen Main Beach7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)47 min drive

Room options

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

  • 525 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Deluxe Ocean View - Kids & Teens Free

  • 527 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Superior Walk Out Suite Ocean Front - Kids & Teens Free

  • 527 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Governor Suite Ocean View - King Size Bed

  • 525 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Deluxe Partial Ocean View - Kids & Teens Free

  • 527 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 525 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Room Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Room Superior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Full Bed(s)

Similar properties

About the neighborhood

Playa del Carmen

On the beach.A stay at this Playacar property places you steps from Playa del Carmen Maritime Terminal and a 5-minute walk from Quinta Avenida. Playa del Carmen Main Beach and Paseo del Carmen are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 3 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Playacar Beach - 5 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Playacar Golf Club - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Senor Frog's - ‬4 min walk
  • ‪Carl’s jr Playa - ‬2 min walk
  • ‪Madremia - ‬5 min walk
  • ‪Los Aguachiles - ‬3 min walk
  • ‪Tributo Restaurante & Bar - ‬3 min walk

About this property

Playacar Palace All Inclusive

Beachfront property near Playa del Carmen Main Beach
Playacar Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Playacar Palace All Inclusive like an outdoor pool and a children's pool.

Free breakfast is available daily. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This Playa del Carmen property is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • Full breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Playacar Palace All Inclusive offers 201 accommodations with iPod docking stations and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Awe Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Portuguese, Spanish

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 21-inch LED TV with premium cable/satellite channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playacar Palace All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 49 per person (roundtrip)
  • Airport shuttle fee per child: USD 49 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope

Frequently asked questions

How close is Playacar Palace All Inclusive to the airport?

Playacar Palace All Inclusive is 20.9 mi (253-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Playacar Palace All Inclusive?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Playacar Palace All Inclusive on Aug 26, 2024 start from $310.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Playacar Palace All Inclusive have an airport shuttle?

Playacar Palace All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 49 per person, roundtrip.

How close is Playacar Palace All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Playacar Palace All Inclusive offer free breakfast?

Playacar Palace All Inclusive offers free full breakfast every day from 7 AM to 11:30 AM.

Is there a casino at Playacar Palace All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (13-min walk) is nearby.

What time is check-in at Playacar Palace All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Playacar Palace All Inclusive?

This property offers free self parking and valet parking.

Does Playacar Palace All Inclusive have a pool?

Playacar Palace All Inclusive features an outdoor pool and a children's pool.

Does Playacar Palace All Inclusive have a restaurant?

Yes, there are 3 restaurants on site.

Does Playacar Palace All Inclusive have a spa?

Pamper yourself with a day at Awe Spa, where you can enjoy massages, body wraps, and body scrubs.

How close is Playacar Palace All Inclusive to downtown Playa del Carmen?

Playacar Palace All Inclusive is 0.7 mi away from Playa del Carmen.

Playacar Palace All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 552 out of 896 reviews" "
Rating 8 - Good. 212 out of 896 reviews" "
Rating 6 - Okay. 62 out of 896 reviews" "
Rating 4 - Poor. 35 out of 896 reviews" "
Rating 2 - Terrible. 35 out of 896 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ray

Traveled with partner
Disliked: Amenities, property conditions & facilities
Not as advertised…. 7 restaurants and only 2 are open. Wait… there is more if you didn’t book days in advance its room service. Checking out hours after checking in.
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is right next to the action downtown and next to the Ferry. We loved to sit by the pool and beach all day and the night life in town was great to experience as well. The staff was the most accommodating staff that we have had in our travels. The cost of the resort is very reasonable for what it includes. We tried the Hibachi Grill and the Italian Restaurant. Both were very good! The kids loved ordering room service and it was to the room within the half hour every time. Eric was a great tour guide on the bikes and showed up some renewable architecture as well as the Ruins around the property. He also kicked our behinds in the pool with Zumba. I can't recommend this resort enough for a reasonably priced all-inclusive place to take the family.
Stayed 5 nights in Mar 2024

10/10 Excellent

Manuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024

6/10 Okay

Yerelin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great value.
The hotel is nice, clean and the service is amazing. The staff is friendly and professional. We were treated amazing from the moment we arrived until the very last interaction. The hotel definitely needs some updating and the food was okay. I wish there was more variety. The Mexico show is 5 ⭐️
Stayed 4 nights in Apr 2024

10/10 Excellent

Cathy, North Tonawanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, food, rooms, pool all excellent. The time share thing totally turns me off.
Stayed 7 nights in Apr 2024

10/10 Excellent

ELIMERYS

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is so good
Stayed 4 nights in Apr 2024

10/10 Excellent

Krista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was spectacular. The pool and ocean with the warm turquoise water was lovely. The kelp on the beach is an issue that needs to get more under control however. That is my only complaint. We weren’t aware it was a public beach prior to the trip. Would have preferred a private beach.
Stayed 7 nights in Apr 2024

2/10 Terrible

SERGIO A

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

8/10 Good

Jabir

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast! The reason for 4*'s and not 5 are not many but are significant. The check-in process was lengthy. The rooms were not ready by the promised time. We booked 4 months prior and had requested rooms next to each other, and I followed up with the hotel the week prior. We were not granted this & it was one of the reasons we chose this resort. One of the rooms we ended up in was on the main floor just near the main entrance. Every person that walked to the elevators walked past our room and it was so loud at all hours of the day/night. This room is better suited for another purpose rather than patrons. Last, the push for their 'VIP membership' was required after arrival at the hotel. We were tired and didn't feel in the mood for listening to a sales-upsale. They might have had better luck with us if they had let us inquire at a later time.
Stayed 7 nights in Mar 2024

10/10 Excellent

Erica, San Mateo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the stay at Playacar Palace was excellent. We were there as a family of four (2 teenage boys) & another family. We would recommend staying here and will highly consider coming back next time we visit Playa del Carmen. Pros: Staff was very nice - Ricardo (pool staff), Carlos (pool bar), Fabiola (Cafe Mar Hostess), Paulina (Awe Spa masseuse) and Ivan (server) were some of our favorites. Rooms and hotel were very clean. Room service/mini bar requests were handled expeditiously. Food was far beyond what we have come to expect at an all-inclusive. Entertainment was really fun. Beach access is amazing and the ocean is incredible! Really close to local shopping. Cons: The immediate upsell to listen to a presentation/purchase a membership upon arrival. It was borderline aggressive. The same thing happened as we were leaving. Not the best way to start/end a vacation. Not enough pool chairs. This is a smaller property, but they reserve half of the chairs for their VIP members, so finding chairs after 8am is really difficult. Doesn’t seem fair when spending a ton of money on vacation. Was not able to dine at two of the restaurants as we couldn’t get reservations. Such a bummer. Hotel gift shop is ridiculously overpriced and was not forthcoming with which sunglasses could be purchased with store credit. Store staff was visibly irritated and turned rude when we insisted. We would have purchased more there if she wasn’t so rude.
Stayed 6 nights in Mar 2024

10/10 Excellent

Mariana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The latest check out was 1:30pm
Stayed 4 nights in Mar 2024

8/10 Good

Dennis Hing, Port Coquitlam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waking distance to shopping.
Stayed 7 nights in Mar 2024

10/10 Excellent

Andrew W

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best food I have ever had at an all inclusive and I have been to a bunch of resorts
Stayed 7 nights in Mar 2024

8/10 Good

Randall Todd

Stayed 5 nights in Mar 2024

10/10 Excellent

Cheryll Gearlan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time in Mexico and what a wonderful experience it was. Playacar Palace is a very wonderful all inclusive resort that I highly recommend. The entire staff are warm and attentive, they made us feel like home. The location of this resort is on point, few steps from 5th Ave and the pier. The resort's food were fantastic and the Spa facility and service will make you want to return soon. I would return here to this resort the next time I go back to Playa.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jennifer Helena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great hotel. Clean, laid back, excellent service. The chair reservation system at the pool needs work. Too many on reserve and unused for the day. Also the loungers need to be replaced as they are quite worn. Small details that certainly didn’t ruin our stay. Would return in a heartbeat. It was wonderful.
Stayed 14 nights in Mar 2024

8/10 Good

Andy

Liked: Cleanliness, staff & service, room comfort
Needs an update and more areas to chill out.
It’s true that the resort looks worn and could do with a makeover. After reading the reviews we expected that and had no issue. Staff are great, food is good to excellent (only had one below average meal which was at the Italian. We ate at Madremia twice it was so good, and the coffee shop was excellent ). Downsides are there isn’t enough seating throughout the resort to find a place to just chill. Pool and beachside seating gets claimed early in the day and there isn’t enough of it, though that didnt bother us. However they have a huge veranda which is unused. Fill it with comfortable seating and put sails up for shade and you’d have a perfect area! Beach is very small but the public beach which is walking distance south is beautiful. We found this a good place to stay for five nights to explore the area. Wouldn’t want to stay longer. We did spend a day at the Cozumel resort which was a nicer place to chill by the sea, and do some good snorkelling, but is similarly small. We transferred here from the Majestic Elegance in Costa Mujeres which was much more indulgent and beach friendly, but also remote. So we think we did the best of both worlds.
Stayed 6 nights in Mar 2024

2/10 Terrible

Paul

Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2024

6/10 Okay

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is nice but catered mostly to members that bought into the resort weeks. So unless you get up around 6 am to get a beach or pool chair you won’t get one. Also they didn’t allow us to use our resort credits as promised and were charged for them instead.
Stayed 5 nights in Mar 2024

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, a one block walk to the mall and 5 th avenue. The beach and the water were beautiful although high tide kept us off it often. The food was great, restaurants booked up early though so we didn’t try them all.
Stayed 6 nights in Dec 2023

8/10 Good

Monica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best place to eat is Momo the waiter Jhonatan was amazing. We had great time and great dinner .
Stayed 7 nights in Feb 2024

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite, friendly, seemed genuinely interested in their work.
Stayed 2 nights in Feb 2024

4/10 Poor

Nora

Traveled with family
Liked: Cleanliness, staff & service
If you are a “foodie”, this is NOT place for you.
Staff, especially housekeeping, servers, and bartenders were all very friendly, helpful and attentive. Accommodations were adequate. Location is close to la Quinta Avenida, the main strip in downtown playa del carmen; however, the rest of the area is very ghetto. Unfortunately, the food and beverages at this resort were terrible, so I cannot recommend.
Stayed 7 nights in Feb 2024

10/10 Excellent

Deborah L

Traveled with partner
Staff was awesome
Stayed 8 nights in Jan 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldn't have been nicer or more accommodating. The food was just okay. Limited restaurants. They didn't publicize activities. You had to go ask each day what was going on. And so things were missed.
Stayed 7 nights in Jan 2024