Skip to main content
Beginning of main content
4.3 out of 5

"Very nice hotel !! Great staff ! Great food !! Specially a waiter called Eleazer and the personal trainer called Jesus, he is very kind, friendly and ... " More

By a verified traveler on Sun 17 Sep 2023

Enter dates to see availability

Hotel Description

4-star beachfront aparthotel near Playa del Carmen Main Beach

Beachside getaway

Your stay at this Playacar aparthotel places you within 2 miles (3 km) of Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach. Piste Cyclable sur Paseo Xaman-Ha and Mayan Ruins of Playacar are also within half a mile (1 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive aparthotel. Enjoy a day at the beach snorkeling, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, satellite TV

The 396 apartments boast modern comforts like TVs with satellite channels, along with free WiFi. Other amenities include minibars, free bottled water, and ceiling fans. Housekeeping is available on request.

Junior Suite (B2C)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Standard Room (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room, Ocean View (L)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Double Room (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room (L)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room (M)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Playacar All Inclusive ratings based on 22 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Playacar All Inclusive

Everyone (5) Couples (3) Family (10)
5 out of 5
Very nice hotel !! Great staff ! Great food !! Specially a waiter called Eleazer and the personal trainer called Jesus, he is very kind, friendly and sociable with people. I really recommend this hotel !!!!

Posted by , from North Bay Village on Sep 17, 2023

Was this review helpful to you?
5 out of 5
Pretty good place for family vacation

Posted by on May 18, 2023

Was this review helpful to you?
5 out of 5
Clean hotel, fun entertainment and amazing staff

Posted by on Mar 24, 2023

Was this review helpful to you?
5 out of 5
Close proximity to the beach, water sports RIGHT THERE! Ability to visit RIU Tequila and the Yucatan. Disco tech at the Tequila. Stage shows were a hit.Alexis and Angel pool bar, Adrian 3rd shift 24 lounge, Mayra pool lounge, and Rosario Housekeeping,Cornelia luggage. Dislikes were no room service no elevators. Also didn't care for the beach vendors trying to double talk and then when called out on it lying like there was some language barrier. Keep all reciepts and double check your statements. Overall though great experience especially for the price point.

Posted by on Dec 26, 2022

Was this review helpful to you?
5 out of 5
We recently stayed at the resort and we realy enjoyed .Room was clean,food good and fresh,staff friendly and helpful,especially front desk personal.Highly recommend.

Posted by on Apr 7, 2022

Was this review helpful to you?
4 out of 5
This is a standard all inclusive. The beach is really nice (not rocky, well kept) but there is nothing that sets this property apart from others in riviera maya. We go to one every year for 25 yrs. Most others that we have gone to have something that makes it unique. If you are looking for a smaller property and don’t care about not having a plethora of activities and the beach is very important to you, this will work well for you.

Posted by on Jan 4, 2022

Was this review helpful to you?
5 out of 5
Very clean place

Posted by on Oct 21, 2021

Was this review helpful to you?
2 out of 5

Posted by on Aug 13, 2021

Was this review helpful to you?
5 out of 5
I love Riu Playacar. It is the 2nd visit at this Hotel. Food is always wonderful and well as the staff. No complaints. I just cannot wait to return.

Posted by on Aug 8, 2021

Was this review helpful to you?
5 out of 5
Everything in this property was amazing.. staff was really helpful, food was great, really recommend this place..

Posted by on Aug 1, 2021

Was this review helpful to you?

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/body boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment

  • Access to offsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to offsite nightclubs included
  • Sailing included
  • Surfing/bodyboarding included
  • Windsurfing included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Onsite live performances included
  • Snorkeling included

Property Features

Riu Playacar All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Playacar All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces. Spa services, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Riu Playacar All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this Art Deco Playa del Carmen aparthotel.

  • 396 guestrooms or units
  • 3 levels
  • 9 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riu Playacar All Inclusive offers 396 accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

  • Minibar
  • Television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Change of towels (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

The Palms - This buffet restaurant serves breakfast, lunch, and dinner.

Jade - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Turquesa - This poolside steakhouse serves dinner only. Open daily.

Traviata - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Anana - Onsite lobby lounge. Open 24 hours. Open daily.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Windsurfing on site

Spa Services

Renova Spa has massage/treatment rooms. Services include massages and manicures and pedicures. The spa is open daily.

  • Manicures and pedicures
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Playacar All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Smoke detector
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Playacar Riu
  • Riu Playacar
  • Riu Playacar All Inclusive
  • Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Playacar Hotels
  • Riu Playacar Hotel Playa Del Carmen
  • Riu Playacar Mexico
  • Riu Playacar Playa Del Carmen
  • Riu Playacar Reviews
  • Rui Playacar
  • Riu Playacar All Inclusive Playa del Carmen
  • Riu Playa Del Carmen
  • Riu Playacar All Inclusive All-inclusive property
  • Riu car Inclusive inclusive p

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
url importing http://www.travelocity.com/Playa-del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Playa-del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Playa-del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.