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4.1 out of 5

"The Beach with all the Palm trees 🌴 for Shade was great. All the open restaurant had good food and Variety. " More

By a verified traveler on Tue 04 May 2021

Hotel Description

4-star beachfront property near Playa del Carmen Main Beach

Beachside getaway

Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 3 miles (5 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach snorkeling, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, satellite TV

The 396 guestrooms boast modern comforts like TVs with satellite channels, along with free WiFi. Other amenities include minibars, free bottled water, and ceiling fans.

Standard Double Room (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$172* Per night/room Jun 1 - Jun 2

Junior Suite (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room, Ocean View (L)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room (L)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Playacar All Inclusive ratings based on 32 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Playacar All Inclusive

Everyone (5) Couples (2) Family (3)
4 out of 5
The Beach with all the Palm trees 🌴 for Shade was great. All the open restaurant had good food and Variety.

Posted by on May 4, 2021

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3 out of 5
Love the servers they are so good Don’t like food 3 times during the day SAME FOOD Towels at the room so old

Posted by on Mar 18, 2021

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Comment from Hotel Management

Mar 19, 2021 by Online Reputation Manager

Dear Guest, Thank you for taking the time to evaluate your stay at our Hotel Riu Playacar. We are glad to hear that our servers assisted in making your stay a memorable one. We fully agree that we are blessed to have true hospitality professionals. On the other hand, we would like to apologize for having not met your taste with the culinary offer of our restaurants, and for the mishaps you encountered during your stay, as this is not the kind of impression that we want our guests to leave with. Your concerns have been shared with the appropriate individuals so that we can make necessary adjustments to ensure these mistakes are not repeated going forward. we sincerely hope to have the opportunity to serve you in the future. Respectfully, Hotel Riu Playacar Online Reputation Manager

3 out of 5
The food was great the room smelled like mildew and mold I was very disappointed

Posted by on Mar 6, 2021

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Comment from Hotel Management

Mar 8, 2021 by Online Reputation Manager

Dear Guest, Thank you for your opinion. As much as we are glad you enjoyed our quality food selection, we are concerned about the smell in your room. We hope for your understanding that humidity is something very typical of a tropical climate and our internal system is created to mitigate this. We would have liked to have been informed about all your inconveniences during your stay so we could have helped you to enjoy a pleasant holiday. With our best wishes we remain, Hotel Riu Playacar Online Reputation Manager

5 out of 5
The staff was kind and gracious at all times. Always trying to meet our needs. This is our 3rd time staying and we will be back.

Posted by on Mar 6, 2021

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Comment from Hotel Management

Mar 10, 2021 by Online Reputation Manager

Dear Guest, Thank you for your loyalty and for taking the time to write about your recent experience. We are so happy to hear that you enjoyed your time during your travels with us. Thank you so much for your compliments! You cannot imagine how much we appreciate your five-star review, and we cannot wait to serve you again! Kind regards Hotel Riu Playacar Online Reputation Manager

4 out of 5

Posted by on Dec 4, 2020

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2 out of 5
To start, the hotel does not have an elevator. It is not enclosed and has no A/c through the hallways. All buildings are 3 floors. 3 days before I checked in I called the hotel and asked them to please give me a room on the firat floor. When we checked in the room was on the 3rd floor and the beds were not seperated. The A/C system does not seem to be the best as it is not cool enough. They gave us a second room on the second day which was on the first floor. When we went to the room the keys were not activated. Please keep in mind the lobby is not near by. I must day the servers. Restaurant staff, cleaning crew, bar tenders are extremely nice and friendly. Such great attitudes. The front desk however is not so great. After all the inconvenience at the beginning when I checked out they were rushing me because I was 20 min late. Also, the food is not so great.

Posted by , from Miami, Florida on Nov 25, 2020

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Comment from Hotel Management

Nov 30, 2020 by Online Reputation Manager

Dear Gabriela, We really appreciate that you took the time to evaluate us. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate to know that you left our hotel with another opinion. We will address your feedback with our team to follow up. To end on a positive note; we are thrilled to read your words about our housekeeping and bar staff. I am sure they will be very happy when we share your words with them. We appreciate your feedback and hope that you will give us a chance to serve you again in the future. With our best wishes we remain, Hotel Riu Playacar Online Reputation Manager

5 out of 5

Posted by on Oct 15, 2020

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5 out of 5

Posted by on Jan 1, 2020

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5 out of 5
Entertainment ends at 10: 30 pm very early, you should extend it a little more

Posted by on Jul 22, 2019

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4 out of 5

Posted by on Jul 12, 2019

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Access to offsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to offsite nightclubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Airport transfers not included
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Onsite live performances included
  • Snorkeling included

Property Features

Riu Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Playacar All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. WiFi is free in public spaces. A complimentary children's club, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Riu Playacar All Inclusive. Free self parking is available. A complete renovation of Riu Playacar All Inclusive was completed in October 2015. Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

  • 396 guestrooms or units
  • 3 levels
  • 9 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (59.1 km / 36.7 mi)
  • Parking: Free self parking

Room Amenities

Riu Playacar All Inclusive offers 396 accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • Television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

The Palms - This buffet restaurant serves breakfast, lunch, and dinner.

Jade - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Turquesa - This poolside steakhouse serves dinner only. Open daily.

Traviata - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Anana - Onsite lobby lounge. Open 24 hours. Open daily.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Windsurfing on site

Spa Services

Renova Spa has massage/treatment rooms. Services include massages and manicures and pedicures.

The spa is open daily.

  • Manicures and pedicures
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Playacar All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • Playacar Riu
  • Riu Playacar
  • Riu Playacar All Inclusive
  • Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Playacar Hotels
  • Riu Playacar Hotel Playa Del Carmen
  • Riu Playacar Mexico
  • Riu Playacar Playa Del Carmen
  • Riu Playacar Reviews
  • Rui Playacar
  • Riu Playacar All Inclusive Playa del Carmen
  • Riu Playa Del Carmen
  • Riu Playacar All Inclusive All-inclusive property
  • Riu car Inclusive inclusive p
  • Riu Playacar Inclusive Carmen
  • Riu Playacar All Inclusive Playa del Carmen
  • Riu Playacar All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.