Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 3 miles (5 km).
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach snorkeling, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and playground.
Free WiFi, satellite TV
The 396 guestrooms boast modern comforts like TVs with satellite channels, along with free WiFi. Other amenities include minibars, free bottled water, and ceiling fans.
Mar 19, 2021 by Online Reputation Manager
Dear Guest, Thank you for taking the time to evaluate your stay at our Hotel Riu Playacar. We are glad to hear that our servers assisted in making your stay a memorable one. We fully agree that we are blessed to have true hospitality professionals. On the other hand, we would like to apologize for having not met your taste with the culinary offer of our restaurants, and for the mishaps you encountered during your stay, as this is not the kind of impression that we want our guests to leave with. Your concerns have been shared with the appropriate individuals so that we can make necessary adjustments to ensure these mistakes are not repeated going forward. we sincerely hope to have the opportunity to serve you in the future. Respectfully, Hotel Riu Playacar Online Reputation Manager
Mar 8, 2021 by Online Reputation Manager
Dear Guest, Thank you for your opinion. As much as we are glad you enjoyed our quality food selection, we are concerned about the smell in your room. We hope for your understanding that humidity is something very typical of a tropical climate and our internal system is created to mitigate this. We would have liked to have been informed about all your inconveniences during your stay so we could have helped you to enjoy a pleasant holiday. With our best wishes we remain, Hotel Riu Playacar Online Reputation Manager
Mar 10, 2021 by Online Reputation Manager
Dear Guest, Thank you for your loyalty and for taking the time to write about your recent experience. We are so happy to hear that you enjoyed your time during your travels with us. Thank you so much for your compliments! You cannot imagine how much we appreciate your five-star review, and we cannot wait to serve you again! Kind regards Hotel Riu Playacar Online Reputation Manager
Nov 30, 2020 by Online Reputation Manager
Dear Gabriela, We really appreciate that you took the time to evaluate us. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate to know that you left our hotel with another opinion. We will address your feedback with our team to follow up. To end on a positive note; we are thrilled to read your words about our housekeeping and bar staff. I am sure they will be very happy when we share your words with them. We appreciate your feedback and hope that you will give us a chance to serve you again in the future. With our best wishes we remain, Hotel Riu Playacar Online Reputation Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
Riu Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Playacar All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. WiFi is free in public spaces. A complimentary children's club, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Riu Playacar All Inclusive. Free self parking is available. A complete renovation of Riu Playacar All Inclusive was completed in October 2015. Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Riu Playacar All Inclusive offers 396 accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.
The Palms - This buffet restaurant serves breakfast, lunch, and dinner.
Jade - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Turquesa - This poolside steakhouse serves dinner only. Open daily.
Traviata - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Anana - Onsite lobby lounge. Open 24 hours. Open daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Renova Spa has massage/treatment rooms. Services include massages and manicures and pedicures.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.