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5.0 out of 5

"This is a gourmet restaurant hotel. Reservations were not required for most restaurants. The butler service was awesome! " More

By a verified traveler on Sat 01 Dec 2018

Hotel Description

4.5-star beachfront property with 5 restaurants

Beachside getaway

Within 6 miles (10 km) of this property, you'll find El Manglar Golf Course and Sanctuary of Hope and Time Capsule. Maroma Beach and Puerto Morelos Town Square are within 9 miles (15 km).

All-inclusive

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like buffet breakfast and valet parking.

Indoor spa tubs, iPod docks

Boasting indoor private spa tubs and jetted bathtubs, the 162 guestrooms offer LCD TVs with satellite channels, along with free minibar items. Furnished balconies or patios, iPod docks, and sitting areas are also available.

Suite, 1 Bedroom, Oceanfront

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max
$432* Per night/room Apr 7 - Apr 8

Suite, 2 Bedrooms, Oceanfront (Swim Up)

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Suite, 3 Bedrooms, Oceanfront (Swim Up)

Bed Count 2 Queen Beds Maximum Occupancy 12 Max

Luxury Suite, Oceanfront

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Suite, 3 Bedrooms, Oceanfront (Swim Up)

Bed Count room.options.bedSize.SofaBed Maximum Occupancy 12 Max

Suite, 2 Bedrooms, Oceanfront (Swim Up)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Generations Riviera Maya, Gourmet All Inclusive by Karisma ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Generations Riviera Maya, Gourmet All Inclusive by Karisma

Everyone (1)
5 out of 5
This is a gourmet restaurant hotel. Reservations were not required for most restaurants. The butler service was awesome!

Posted by on Dec 1, 2018

Was this review helpful to you?
Comment from Hotel Management

Dec 4, 2018 by Hotel Management

Thank you for such a wonderful review and for sharing your experiences with the community. I’m sure your review will help many with future vacation choices.

About the Generations Riviera Maya, Gourmet All Inclusive by Karisma

Location Carretera Cancún - Tulum, Km. 45, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Pilates
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • 24-hour room service
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Volleyball included
  • Surcharge for premium or imported alcoholic beverages
  • All available beverages included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Generations Riviera Maya, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Generations Riviera Maya, Gourmet All Inclusive by Karisma offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Free breakfast is available. Public spaces have WiFi for a fee. A children's pool, spa services, and a terrace are also featured at the luxury Generations Riviera Maya, Gourmet All Inclusive by Karisma. A roundtrip airport shuttle and an area shuttle are available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 162 guestrooms or units
  • 5 dining venues
  • 3 bars or lounges
  • Built in 2013
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Generations Riviera Maya, Gourmet All Inclusive by Karisma offers 162 air-conditioned accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels and DVD players. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include shower/tub combinations with jetted bathtubs, slippers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast.

Chef Market - This family restaurant serves breakfast, lunch, and dinner.

Habb Lounge - This restaurant specializes in Mediterranean cuisine and serves dinner only.

China Table - This restaurant specializes in Asian cuisine and serves dinner only.

Palapa Bar and Restaurant - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Scuba diving nearby

Spa Services

NÁAY SPA has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, facials, and body wraps. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Guests under 4 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Deep tissue massage
  • Minimum age to access spa is 4
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Generations Riviera
  • Generations Riviera Maya Gour
  • Generations Riviera Maya Playa del Carmen
  • Generations Riviera Maya Resort Playa del Carmen
  • Maya Generations
  • Riviera Maya Generations
  • Generations Riviera Maya Gourmet All Inclusive Karisma Hotel
  • Generations Riviera Maya Gourmet Karisma All Inclusive Hotel
  • Generations Riviera Maya Gourmet All Inclusive Karisma
  • Generations Riviera Maya Gourmet Karisma All Inclusive
  • Generations Riviera Maya Gourmet All Inclusive by Karisma
  • Generations Riviera Maya Gourmet All Inclusive Karisma
  • Generations Riviera Maya Gourmet All Inclusive by Karisma
  • Generations Riviera Maya All Inclusive
  • Generations Riviera Maya
  • Hotel Generations Riviera Maya, Gourmet All Inclusive by Karisma
  • Generations Riviera Maya Gourmet by Karisma All Inclusive
  • Generations Riviera Maya Gourmet All Inclusive by Karisma
  • Generations Riviera Maya All Inclusive
  • Generations Riviera Maya
  • Hotel Generations Riviera Maya, Gourmet All Inclusive by Karisma
  • Generations Riviera Maya Gourmet by Karisma All Inclusive
  • Generations Riviera Maya Gourmet All Inclusive by Karisma
  • Generations Riviera Maya All Inclusive
  • Generations Riviera Maya

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.