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Aparthotel

Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive

4.5 star property
4.5-star beachfront aparthotel near Cirque du Soleil Boutique at Vidanta Riviera Maya

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Photo gallery for Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive

OCEANFRONT SWIM UP SUITE | Pool | 2 outdoor pools
Reception
OCEANFRONT SWIM UP SUITE | Beach/ocean view
OCEANFRONT SUITE | Free minibar, desk, laptop workspace, blackout drapes
OCEANFRONT SWIM UP SUITE | Free minibar, desk, laptop workspace, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • All inclusive
  • Pool
  • Room service
  • Outdoor Space

Explore the area

Map
Playa del Carmen, QROO
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪5 min drive‬
  • Playa Paraiso Golf Course
    ‪6 min drive‬
  • Maroma Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for OCEANFRONT SUITE

OCEANFRONT SUITE | Free minibar, desk, laptop workspace, blackout drapes

OCEANFRONT SUITE

  • 722 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for OCEANFRONT SWIM UP SUITE

OCEANFRONT SWIM UP SUITE | Free minibar, desk, laptop workspace, blackout drapes

OCEANFRONT SWIM UP SUITE

  • 722 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for OCEANFRONT POOL SWIM UP SUITE

Free minibar, desk, laptop workspace, blackout drapes

OCEANFRONT POOL SWIM UP SUITE

  • 722 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite Standard with Sea View

Free minibar, desk, laptop workspace, blackout drapes

Suite Standard with Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Junior with Sea View

Free minibar, desk, laptop workspace, blackout drapes

Suite Junior with Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Suite with Sea View

Free minibar, desk, laptop workspace, blackout drapes

Suite with Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 Double Sofa Bed and 1 King Bed

Deluxe Suite (2Ad)

  • Sleeps 2

One Bedroom Suite (2Ad)

  • Sleeps 2

Single Deluxe Suite

  • Sleeps 1

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About the neighborhood

Playa del Carmen

Beachside getaway.You'll find Playa Paraiso Golf Course and Cirque du Soleil Boutique at Vidanta Riviera Maya within 3 miles (5 km) of this aparthotel. Also, Nicklaus Design Golf Course is within 3 miles (5 km) and Maroma Beach is within 6 miles (10 km).
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 5 min drive - 2.9 miles
  • Playa Paraiso Golf Course - 6 min drive - 3.1 miles
  • Paradise Beach - 9 min drive - 4.0 miles
  • Maroma Beach - 14 min drive - 6.2 miles
  • Puerto Morelos Town Square - 17 min drive - 9.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬9 min drive
  • ‪Huama - ‬10 min drive
  • ‪El Mar y Tierra - ‬7 min drive
  • ‪Limon y Sal - ‬10 min drive
  • ‪Don Miquel - ‬8 min drive

About this property

Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive

4.5-star beachfront aparthotel near Cirque du Soleil Boutique at Vidanta Riviera Maya
Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. There are 5 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi.

Spa services, a terrace, and a complimentary children's club are also featured at the luxury Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive. A roundtrip airport shuttle is free (available 24 hours). Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen aparthotel.

  • 159 guestrooms or units
  • 5 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive offers 159 air-conditioned accommodations with free minibar items and complimentary newspapers. Rooms open to balconies or patios. 30-inch Smart televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Náay Spa. Services include deep-tissue massages, hot stone massages, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

American (Sign language), English, Spanish

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Property amenities

Beach

  • On a white sand beach

Pool/Spa

  • 2 outdoor pools
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children

Restaurants on site

  • HABB
  • JADE
  • KICK
  • PALMS RESTAURANT
  • SWELL

Dining

  • 2 bars/lounges
  • 2 poolside bars
  • 5 restaurants
  • Free stocked minibar
  • Room service

Bedrooms

  • Bedsheets provided
  • Day bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub or hydromassage showerhead
  • Private or shared bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch smart TV with cable channels

Outdoor areas

  • Balcony
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator (45 inch wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free daily newspapers
  • Housekeeping (daily)
  • Iron/ironing board
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guides
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 159 units
  • Banquet hall
  • Garden
  • Traditional architecture

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. Guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.

Property is also known as

Generations Riviera
Generations Riviera Maya Gour
Generations Riviera Maya Playa del Carmen
Generations Riviera Maya Resort Playa del Carmen
Maya Generations
Riviera Maya Generations
Generations Riviera Maya Gourmet All Inclusive Karisma Hotel
Generations Riviera Maya Gourmet Karisma All Inclusive Hotel
Generations Riviera Maya Gourmet All Inclusive Karisma
Generations Riviera Maya Gourmet Karisma All Inclusive
Generations Riviera Maya Gourmet All Inclusive Karisma
Generations Riviera Maya Gourmet All Inclusive by Karisma
Generations Riviera Maya All Inclusive
Generations Riviera Maya
Hotel Generations Riviera Maya, Gourmet All Inclusive by Karisma
Generations Riviera Maya Gourmet by Karisma All Inclusive
Generations Riviera Maya Gourmet All Inclusive by Karisma
Generations Riviera Maya All Inclusive
Generations Riviera Maya
Hotel Generations Riviera Maya, Gourmet All Inclusive by Karisma
Generations Riviera Maya Gourmet by Karisma All Inclusive
Generations Riviera Maya Gourmet All Inclusive by Karisma
Generations Riviera Maya All Inclusive
Generations Riviera Maya

Frequently asked questions

How close is Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive to the airport?

Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive is 20.8 mi (31-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive?

As of Jul 4, 2025, prices found for a 1-night stay for 2 adults at Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive on Jul 13, 2025 start from $707.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive have an airport shuttle?

Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive offers a free airport shuttle, available 24 hours a day, on request.

How close is Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive to the beach?

This aparthotel is on the beach. Don't forget your sunscreen!

Does Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive offer free breakfast?

Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive does not offer free breakfast.

Is there a casino at Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive?

No, there is no casino at this aparthotel.

What time is check-in at Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive?

Check-in start time: 2:30 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive?

This aparthotel offers free self parking and valet parking.

Does Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive have a pool?

Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive features 2 outdoor pools and a children's pool.

Does Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive have a restaurant?

Yes, there are 5 restaurants on site.

Does Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive have a spa?

Pamper yourself with a day at Náay Spa, where you can enjoy aromatherapy, body treatments, and reflexology.

How close is Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive to downtown Playa del Carmen?

Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive is 13.9 mi away from Playa del Carmen.

Generations Riviera Maya Family Resort Catamaran, Water Park, All & More Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 55 out of 100 reviews
Rating 8 - Good. 14 out of 100 reviews
Rating 6 - Okay. 15 out of 100 reviews
Rating 4 - Poor. 11 out of 100 reviews
Rating 2 - Terrible. 5 out of 100 reviews

9.0/10

Cleanliness

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved out stay at Generations Resort. My only issue during the stay was not having at least 2 time options to retune from the water park back to h to the resort as it makes it very hard for your children to be at the park for so many hours and it was such an issue for us to return in the taxi we had to order and pay $30 for. I do have to say the staff is amazing, very friendly, helpful and informative I did communicate this to the concierge office and they offered to help with transportation if I needed earlier for the next day I was going back. Besides that we really enjoyed our stay at the hotel and would definitely be back
Stayed 4 nights in Mar 2025

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Ryan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We traveled with our 2 and 4 year old and worrying they might be a little too young for travel. 3 months later and the kids still talk about how they want to go back and we continue to tell others how great they were with the kids. The property was very well maintained, the food was great, rooms were fantastic, and the staff... Darn were the staff ever incredible! We'll certainly be back. We're becoming big fans of Lomas properties
Stayed 7 nights in Jan 2025

10/10 Excellent

Abner

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great food, great hotel accomodations, great hotel hosts, felt safe the hole stay. Very restful and great overall experience!
Stayed 4 nights in Mar 2025

10/10 Excellent

Amina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice resort for young families. Friendly staff. The floors in our room were not clean so we asked the staff to clean that, other than that we were happy with our stay. Great food too.
Stayed 5 nights in Feb 2025

6/10 Okay

Talal, Windsor

Traveled with family
It's a good resort but not worth the price I paid. It's definitely not a 5 star. The staff are great. So do management.
Stayed 5 nights in Feb 2025

2/10 Terrible

Dalissa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience terrible food terrible treatment
Stayed 3 nights in Jan 2025

10/10 Excellent

Iraida

Traveled with family
Stayed 4 nights in Feb 2025

6/10 Okay

Idani

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

David

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t have much areas for the kids to walk and play as the other resorts were adults only. Ordered room service twice and it didn’t show up. Other times it took over 2 hours. Had to go and get water myself everyday. Asked for the mini bar to be restocked everyday and that didn’t happen.
Stayed 7 nights in Jan 2025

10/10 Excellent

Christopher James

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect and the 'more inclusive option' was a great value.
Stayed 6 nights in Jan 2025

10/10 Excellent

Perry, Sherwood park

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort with exceptional food and a quiet cozy feel. Great restaurant options with the adjacent adults only resorts. Beach was beautiful, ocean was rocky.
Stayed 9 nights in Jan 2025

8/10 Good

Sang I

Liked: Cleanliness, property conditions & facilities
Nick and maroma beach was good
Stayed 2 nights in Dec 2024

4/10 Poor

DEBORAH

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
They ran out of bottled water, no slippers, coffee, towels….had to supply room with coffee towels etc from abandoned housekeeping carts. Called for service, most calls were unanswered not picked up. Food was disappointing, in particular the HABB RESTAURANT, where service was rude and dismissive on both occasions we went there. Sling bar was superior, bartender excellent and friendly. Chefs Market and Wine Kitchen were good, although on Dec 22, they refused to seat 7 of us, so 4 went and watched at least five tables for 4 sit vacant the entire evening. Not to mention on our first visit to wine kitchen on Dec17, at about 830 ish after we finished our dinner, we were told to leave by the hostess. Please note service was excellent both times at the Wine kitchen, except for the hostess. D’italia Casitas, on Dec 20 was good, and the service was impeccable. Drinks were very poor quality and weak in flavour. Gift shop was ok, with Adrian being extremely helpful and kind. Never got slippers for the cold floors, never had bath mats, facecloths and enough towels. Stocking the fridge was never consistent, always looking for bottled water . Bird crap on the balcony chairs, never cleaned off. Broken screen door, no divider screen like in other rooms between bed and couch. Cabinet Fridge door did not close. I was surprised that staff had limited if no English , while I tried Español, it was extremely limited. Staff used google translator. Thank you. Turn down service was good.
Stayed 9 nights in Dec 2024

4/10 Poor

AIMEE

Traveled with family
Disliked: Property conditions & facilities
Poor management of checking in guests, communication on the site
Stayed 2 nights in Dec 2024

10/10 Excellent

patrick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time and everything was very well organized and everyone was helpful and pleasant.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mohamed Yahia

Liked: Cleanliness, property conditions & facilities
This resort was beautiful and a great place for children and their families to enjoy
Stayed 4 nights in Nov 2024

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
I really liked the big rooms they had! We absolutely loved our main floor swim out! We had Erbie who visited us daily to get our drink orders! The room was very clean, the maids did a good job at cleaning and giving us new towels. I didn’t like how they touched our personal belongings such as our toothbrushes and put them in different places on the bathroom counter. They did stock us well on water but lacked on the snacks they only did that once. We loved the catamaran and snorkeling on Maroma Beach! Drinks and food were included and that was one of the best places we ate!!! There was a lack of communication on instructions for things and where we needed to go or what to do both on Maroma Beach we got there and had no idea what to do. Same for when we left at the end of the week we didn’t know we needed a piece of paper for the transportation but we did eventually figure it out ourselves. But we loved the activities and loved the swim out it was so much fun! Loved the size of the bathroom too! The bartender at Sling Victor was so amazing and friendly we saw him every night! They kept the beach clean! We enjoyed so many meals at the Palms we loved that we can sit out and enjoy the great view of the beach while we ate! Room walls seemed to be thin and we could here a lot, they also didn’t seem to have a limit for quiet time. That did get frustrating when it was really late at night. Overall loved the way the rooms were set up!
Stayed 5 nights in Oct 2024

10/10 Excellent

Hawa

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Rebecca Barcellos

Traveled with family
Liked: Cleanliness, property conditions & facilities
Best experience, love the hotel and also the staff. Great kids area and the food was incredible. Will definitely come back :)
Stayed 4 nights in Aug 2024

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Mi esposa, mi hija y yo tuvimos recientemente el placer de alojarnos en Generations Resort, ¡y no tengo palabras para describir mi experiencia! Desde el momento en que llegamos, todo el personal hizo todo lo posible para que nuestra estadía fuera excepcional. El resort en sí es hermoso, con vistas impresionantes y comodidades de primer nivel, pero es realmente el personal el que lo hace brillar. Quiero agradecer especialmente a Brian, Luis y Alex, quienes fueron nuestros meseros durante nuestra estadía. Su atención, calidez y profesionalismo fueron excepcionales. Siempre nos recibieron con una sonrisa, recordaron nuestras preferencias e hicieron que cada comida se sintiera como una ocasión especial. Su dedicación a brindar un servicio excepcional no pasó desapercibida y realmente mejoró nuestra experiencia en el resort. En general, el equipo de Generations Resort superó nuestras expectativas en todos los sentidos. Si está buscando un lugar donde se sienta bienvenido, cuidado y mimado, este es el lugar. ¡Estamos ansiosos por regresar! ¡Gracias a todos en Generations Resort, especialmente a Brian, Luis y Alex, por hacer que nuestra estadía fuera inolvidable!
Stayed 4 nights in Aug 2024

8/10 Good

Claudia

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is beautiful, the staff is tremendously welcoming and nice, the property has tons of activities to try out if relaxing at the pools and beaches isn’t for you. There’s a little bit of everything for everyone. Only thing that wasn’t really great was the lunch and dinner, the food isn’t really good quality it was more on the cheaper American buffet style type rather than authentic Mexican style.
Stayed 5 nights in Jul 2024

6/10 Okay

HEATHER

Traveled with partner
Disliked: Cleanliness
Our room was not very clean. Little bugs all around the sinks in the bathroom. Not worth the money we paid. Entertainment was very limited. Resort was a ghost town. Chef's market was the best part of the resort. Room service was very, very small portions. No bottled water at the restaurants. Would not return.
Stayed 3 nights in Aug 2024

10/10 Excellent

nadine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience!! Only 1 problem, the one food preparer in the Chef Market was not wearing glove and was touching the grilled chicken, bread and waffle with his bare hands. Very unsanitary!! No bueno!
Stayed 4 nights in Aug 2024

6/10 Okay

Jason, CHICAGO

Traveled with family
Liked: Cleanliness
The employees at this resort were not friendly or welcoming. Everyone seemed like they hated their job. From check-in to restaurants, bars, and even housekeeping folks. If you ask for anything you are given a look like you are bothering them. The pool was dirty the whole time we were there. One day, they missed cleaning our balcony and we couldn't use it because there was bird poop everywhere. We received cold food at the restaurants multiple times and experienced servers who would not attend to us. We were with a wedding party where others had a similar experience.
Stayed 5 nights in Jul 2024