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"Nice to be with kids with more activities. They love to be in water all the time. Also,It’s like outside Mexico is in the resort. We had a wonderful t ... " More

By a verified traveler on Wed 11 Jul 2018

Hotel Description

4-star beachfront property near El Camaleon Mayakoba Golf Course

Beachside getaway

You'll be within 2 miles (3 km) of Quinta Avenida and 6 miles (10 km) of El Camaleon Mayakoba Golf Course with a stay here. Plaza Las Americas and Mamitas Beach Club are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, balconies

In addition to TVs with cable channels, the 956 guestrooms offer free WiFi and free minibar items. Other amenities include balconies, ceiling fans, and hair dryers.

Eco Family Penthouse (2 Adults 3 children)

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Eco Family Penthouse (3 adults 2 children)

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Elite Penthouse, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 5 Max

Signature Eco Junior Suite (3 Adults, 2 children)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Royal Elite 1 Bedroom, 1 King Bed with Sofabed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sandos Caracol Eco Resort - All Inclusive ratings based on 88 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandos Caracol Eco Resort - All Inclusive

Everyone (26) Family (4)
2 out of 5
Beach was a dissapointment. Rocks and a bunch of algea. Issues with the room as well. No hot water on hot tub.

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 18, 2019 by Sandos Caracol Management

Dear Haley, We apologise. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Kind regards,

4 out of 5
We loved the animals and the natural surrounding. We also enjoyed the food at the all-inclusive buffets and a la carte restaurants.

Posted by , from Washington DC on Jul 8, 2019

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Comment from Hotel Management

Jul 9, 2019 by Web Concierge

Thanks for staying with us. We appreciate your feedback!

3 out of 5
Big property, lots of wildlife. Plenty to do. Resort staff was rather rude. Talked to multiple staff thru our stay and was surprised how rude alot were compared to other resorts we've stayed at in Cancun and various places. I read other reviews about this issue here before our stay but decided to try it anyhow. I now see what they were talking about. There were a few that were nice, but overall the rudeness was bothersome. This was the main issue. Resort overall was nice, alot to walk around and see. Would not stay again due to issue mentioned.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 7, 2019 by Web Concierge

Thanks for staying with us. We appreciate your feedback! We assure you that we will be working on improving each of the aspects described by you, in order to provide a better service to all our guests.

4 out of 5

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 7, 2019 by Web Concierge

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jul 2, 2019 by Web Concierge

Thanks for staying with us. We appreciate your feedback!

5 out of 5
I liked everything no complaints. The Staff where polite and helpful and the resort was beautiful

Posted by on Jun 4, 2019

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Comment from Hotel Management

Jun 4, 2019 by The Management

Dear Rosa, We thank you for your excellent rating and for giving us the opportunity to be your hosts. We hope to see you back very soon. Best wishes,

5 out of 5
Safe for kids and plenty to do for the family. However get your own transportation if you will do activities away from the hotel. We save a lot not using theres on site

Posted by on Mar 23, 2019

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Comment from Hotel Management

Mar 26, 2019 by The Management

Dear guest, We thank you for your excellent rating and comments. We are happy to know you enjoyed your stay with us. We will be waiting to welcome you back once more. Sincerely,

4 out of 5

Posted by on Mar 21, 2019

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Comment from Hotel Management

Apr 1, 2019 by The Management

Dear guest, We thank you for your excellent rating and for giving us the opportunity to be your hosts. We hope to see you back very soon. Best wishes,

5 out of 5

Posted by on Mar 20, 2019

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Comment from Hotel Management

Apr 1, 2019 by The Management

Dear guest, We thank you for your excellent rating and for giving us the opportunity to be your hosts. We hope to see you back very soon. Best wishes,

5 out of 5
Very nice and super spacious. Everything was great. Only wish living area had more lighting.

Posted by on Oct 21, 2018

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Comment from Hotel Management

Oct 22, 2018 by La Gerencia

Dear Fred, Thank you so much for your review. We took good note of your observation. We hope it won't be too long before we have the honor of serving you again. Best Regards

About the Sandos Caracol Eco Resort - All Inclusive

Location Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club

  • Supervised activities for children between 2 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite clubs included
  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Fitness facilities included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • Gratuities included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Scuba lessons included
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and an outdoor pool. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 956 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • Built in 2005
  • Nightclub
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (52.6 km / 32.7 mi)
  • Parking: Free self parking

Room Amenities

Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • Television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.

Nearby Activities

Outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to an outdoor pool, other recreational amenities include a sauna, a fitness center, and a children's pool.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Parasailing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Personal motorized watercraft on site

Spa Services

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 20 per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Caracol Eco
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.