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"Love that this property is eco-friendly! Beaches/pool area are always clean and staff is amazing! Great places to eat as well! " More

By a verified traveler on Sun 22 May 2022

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Hotel Description

4-star beachfront aparthotel near Grand Coral Golf Riviera Maya

On the beach

Within 6 miles (10 km) of this aparthotel, you'll find Grand Coral Golf Riviera Maya and Quinta Avenida. Central Square and 3D Museum of Wonders are also within 6 miles (10 km).

All-inclusive

This all-inclusive aparthotel features free water park access, a full-service spa, and a nightclub. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the children's pool, waterslide, and playground.

Free WiFi, balconies

In addition to plasma TVs with satellite channels, the 956 apartments offer free WiFi and free minibar items. Balconies, room service, and coffee/tea makers are also available.

Eco Family Penthouse (2 Adults 3 children)

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Eco Family Penthouse (3 adults 2 children)

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Elite Penthouse, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 5 Max

Signature Eco Junior Suite (3 Adults, 2 children)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Royal Elite 1 Bedroom, 1 King Bed with Sofabed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sandos Caracol Eco Resort - All Inclusive ratings based on 36 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sandos Caracol Eco Resort - All Inclusive

Everyone (7) Couples (6) Family (11)
5 out of 5
Love that this property is eco-friendly! Beaches/pool area are always clean and staff is amazing! Great places to eat as well!

Posted by on May 22, 2022

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Comment from Hotel Management

Jun 22, 2022 by Giovanna Barbieri - Quality Manager

Dear Davina, Thank you for your evaluation and comments, we are happy to read that you've had a pleasant stay and hope to receive you again very soon. Regards.

5 out of 5
Excellent , clean , kind very professional, A good and fast service

Posted by on May 11, 2022

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Comment from Hotel Management

May 11, 2022 by Giovanna Barbieri - Quality Manager

Dar Rima, We are very happy to read that you've had a pleasant experience at the resort and we hope to receive yo again very soon. Regards.

1 out of 5
That is mexican resort most of the staff don't speak English. One manager said that "I have to shut up I wiil speak with her" when I was looking for my son. This is an abnormal place if you are not mexican. I do not understand how you can treat hotel guests so that they spend 45 minutes to register because there are only 2 people who serve. If you not mexican don't go there

Posted by , from Chicago on May 10, 2022

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Comment from Hotel Management

May 11, 2022 by Giovanna Barbieri - Quality Manager

Dear Robert, We are extremely sorry to read that you've had such a poor impression of the resort We will review the issue you mention and take corrective measures in order to offer a more attentive customer service in al the areas. Regards.

5 out of 5
The kids had a great time. The food is average. Staffs are wonderful. Will definitely be back.

Posted by on Apr 18, 2022

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Comment from Hotel Management

Apr 18, 2022 by Giovanna Barbieri - Quality Manager

Dear Kim, Thank you foor yur kind comments, we will certainly work to improve our food selection and be able to offer better experiences to our guests. Regards.

3 out of 5
The property itself is absolutely beautiful and wonderfully maintained. They are also a few really good dining options. What was really unbelievable was the quality of the "standard room" which is what you receive when you purchase the package through travelocity. The room was literally disgusting and no Wifi - I paid to upgrade the room the next day and it was much better. The resort is majorly focused on time share sales and everything is based on that - what amenities that you are eligible for - etc. It really seems like a scam and was very discouraging. We stayed at this property ten years ago and the expansion was amazing in some ways and in others very disapointing.

Posted by on Apr 2, 2022

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Comment from Hotel Management

Apr 4, 2022 by Giovanna Barbieri - Quality Manager

Dear Tammy, We are sorry to read that you've had a poor impression if the resort during your last visit. We will consder your observations in order to improve the comfort of our rooms and offer more pleasant stays to our guests. Regards.

3 out of 5
We were at Sandos 7 years ago and I feel like it has gone down hill since then. The restaurants waits were long as were the CovId tests. waits (1 and 1/2 hours in line) The shows go until 11 pm each night which is late for a family with younger children. Our room was near the stage so we couldnt go to sleep until the shows ended. We had a sewer issue in our room and called many times to get help or get it fixed and they never did. They sprayed/used bleach to try to get rid of the methane smell but it was so bad my husband was vomiting through the night. Overall an okay getaway but we will not be returning to Sandos Caracol again.

Posted by on Mar 27, 2022

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Comment from Hotel Management

Mar 29, 2022 by Giovanna Barbieri - Quality Manager

Dear Cathy, We are really soory to reead about the average impression you've had of the resort during your last visit. Be sure that we will consider very seriously your comments and will take corrective measures to improve these issues. We hope to have the opportunity to change your perception and receive you and your family again in the future. Regards.

3 out of 5
It is simply beautiful. Around every path is a new place to explore. Animals, plants, flowers are in abundance! We saw a lion fish while snorkeling! The reviews were right about the rocky beach but if your willing to walk a bit you can find a nice sandy part to the south. The staff and cleanliness was outstanding too! What we didn’t like was the food and the lines to get it. This area needs some organizing. The staff seems really pushed to work to make this disorganization successful. It wouldn’t take much to help them or the vacationers not have to deal with long lines. This was enough to decide to not go back. I knew the reviews for food was bad at this place but I thought… really how bad could it be. I learned a lesson. Standing in lines to get bad food wasn’t a high light. The bars also had lines. We haven’t experienced this in past trips to other resorts. It wasn’t a staffing issue by any means… just not well organized. My husband didn’t like how much walking we had to do to do just about anything. It was so beautiful that I didn’t mind.

Posted by , from Ellsworth on Mar 9, 2022

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Comment from Hotel Management

Mar 10, 2022 by Giovanna Barbieri - Quality Manager

Dear Annette Ann, Thank you for your valuable comments, we are happy to read that you've enjoyed the unique and natural essence of the resort and would like to assure you that we are working to ease all the processes at the reception, restaurants and bars with the intention to avoid queues and lines to our guests. We hope to receive you again soon and be able to change your perception. Regards.

5 out of 5

Posted by on Mar 7, 2022

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3 out of 5
Check in was a bit difficult but not as difficult as some people's reviews would lead one to believe. The frustrating part was having to wait in 2 different lines to check in and then get COVID test scheduled. Seek and Go employee was rude and not attentive during this process. The tesort itself was absolutely beautiful and mostly well kept. Loved all the wildlife at the resort. So nice to see coatis and capuchin monkeys up close. Gorgeous cenotes! Our room was clean and housekeepung did a great job of bringing fresh towels and refilling our water bottle. Had issue on day 1 wish toilet. Maintenance fixed it right away. Adult only pool was impeccably clean and refreshing, as was the hot tub. Visited all the restaurants. Riviera is the best by far. Beach is beautiful but treacherous. Even with water shoes, the rocks make things very dangerous. Not a lot of people swimming because of this. We took a wonderful snorkeling excursion "Maya Adventure". I would highly recommend it. Our guide, Alejandro, was knowledgable and fun. Entertainment at the hotel and vendors were great. We danced every night for at least a little bit. One thing which was less than great. Every night, we could hear beeping outside our room starting around midnight. Turns out they do their construction at night. It was a manlift. Wha??? Overall, great hotel, great trip, and I would recommend.

Posted by on Feb 9, 2022

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Comment from Hotel Management

Feb 9, 2022 by Giovanna Barbieri - Quality Manager

Dear Melissa, Thank you for your valuable comments, we are glad to read that you've had a pleasant stay and will consider your comments with the intention to improve the issues you are mentionning. Regards.

3 out of 5
The place its beautyfull..the waiters are exellent..the beach it ok...rooms are good..but 2 things i did not like was the food at the buffets ..you have to rreally look around for some teasty to eat..and we try to cancel a tour we could not take becouse someone in our party got sick..they charge for it and we didnt take it...i would stay there but do it totally diferent..

Posted by on Jan 11, 2022

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Comment from Hotel Management

Jan 12, 2022 by Giovanna Barbieri - Quality Manager

Dear Hector, Thank you for your valuable comments. We are already working to improve our food selection in all the restaurants, especially at the buffet, in order to guarantee better experiences to our guests. We hope to receive you again in the future and change your perception. Regards.

About the Sandos Caracol Eco Resort - All Inclusive

Location Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO 77710

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/bodyboarding included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Scuba lessons included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive aparthotel also offers a complimentary water park, a children's pool, and outdoor tennis courts. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen aparthotel.

  • 956 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • Built in 2005
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.

Room service is available.

Nearby Activities

2 outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the aparthotel. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Parasailing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Personal motorized watercraft on site

Spa Services

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Caracol Eco
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.