"Love that this property is eco-friendly! Beaches/pool area are always clean and staff is amazing! Great places to eat as well! " More
On the beach
Within 6 miles (10 km) of this aparthotel, you'll find Grand Coral Golf Riviera Maya and Quinta Avenida. Central Square and 3D Museum of Wonders are also within 6 miles (10 km).
All-inclusive
This all-inclusive aparthotel features free water park access, a full-service spa, and a nightclub. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the children's pool, waterslide, and playground.
Free WiFi, balconies
In addition to plasma TVs with satellite channels, the 956 apartments offer free WiFi and free minibar items. Balconies, room service, and coffee/tea makers are also available.
Jun 22, 2022 by Giovanna Barbieri - Quality Manager
Dear Davina, Thank you for your evaluation and comments, we are happy to read that you've had a pleasant stay and hope to receive you again very soon. Regards.
May 11, 2022 by Giovanna Barbieri - Quality Manager
Dar Rima, We are very happy to read that you've had a pleasant experience at the resort and we hope to receive yo again very soon. Regards.
May 11, 2022 by Giovanna Barbieri - Quality Manager
Dear Robert, We are extremely sorry to read that you've had such a poor impression of the resort We will review the issue you mention and take corrective measures in order to offer a more attentive customer service in al the areas. Regards.
Apr 18, 2022 by Giovanna Barbieri - Quality Manager
Dear Kim, Thank you foor yur kind comments, we will certainly work to improve our food selection and be able to offer better experiences to our guests. Regards.
Apr 4, 2022 by Giovanna Barbieri - Quality Manager
Dear Tammy, We are sorry to read that you've had a poor impression if the resort during your last visit. We will consder your observations in order to improve the comfort of our rooms and offer more pleasant stays to our guests. Regards.
Mar 29, 2022 by Giovanna Barbieri - Quality Manager
Dear Cathy, We are really soory to reead about the average impression you've had of the resort during your last visit. Be sure that we will consider very seriously your comments and will take corrective measures to improve these issues. We hope to have the opportunity to change your perception and receive you and your family again in the future. Regards.
Mar 10, 2022 by Giovanna Barbieri - Quality Manager
Dear Annette Ann, Thank you for your valuable comments, we are happy to read that you've enjoyed the unique and natural essence of the resort and would like to assure you that we are working to ease all the processes at the reception, restaurants and bars with the intention to avoid queues and lines to our guests. We hope to receive you again soon and be able to change your perception. Regards.
Feb 9, 2022 by Giovanna Barbieri - Quality Manager
Dear Melissa, Thank you for your valuable comments, we are glad to read that you've had a pleasant stay and will consider your comments with the intention to improve the issues you are mentionning. Regards.
Jan 12, 2022 by Giovanna Barbieri - Quality Manager
Dear Hector, Thank you for your valuable comments. We are already working to improve our food selection in all the restaurants, especially at the buffet, in order to guarantee better experiences to our guests. We hope to receive you again in the future and change your perception. Regards.
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
Activities and facilities/equipment
Water activities
Entertainment
Not included
Sandos Caracol Eco Resort - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive aparthotel also offers a complimentary water park, a children's pool, and outdoor tennis courts. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen aparthotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.
Room service is available.
2 outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the aparthotel. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.
Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
