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4.0 out of 5

"This property is great for families with children. There are lots of activities for children. Great waterpark, kids club. There are Many animals on t ... " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

4-star beachfront property near Grand Coral Golf Riviera Maya

On the beach

Within 6 miles (10 km) of this property, you'll find Quinta Avenida and Grand Coral Golf Riviera Maya. Quinta Alegría Shopping Mall and 3D Museum of Wonders are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a children's pool and a waterslide, and complimentary bicycles are available on site.

Free WiFi, balconies

In addition to plasma TVs with satellite channels, the 956 guestrooms offer free WiFi and free minibar items. Balconies, coffee/tea makers, and ceiling fans are also available.

Eco Family Penthouse (2 Adults 3 children)

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Eco Family Penthouse (3 adults 2 children)

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Elite Penthouse, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 5 Max

Signature Eco Junior Suite (3 Adults, 2 children)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Royal Elite 1 Bedroom, 1 King Bed with Sofabed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sandos Caracol Eco Resort - All Inclusive ratings based on 26 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandos Caracol Eco Resort - All Inclusive

Everyone (15) Couples (2) Family (3)
5 out of 5
This property is great for families with children. There are lots of activities for children. Great waterpark, kids club. There are Many animals on the property grounds. Friendly staff, great evening entertainment. We like everything.

Posted by , from Portland on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Warren B

Thanks Anna for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

5 out of 5
The service staff were amazing!! Really nice people!

Posted by on Jan 19, 2020

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Comment from Hotel Management

Jan 19, 2020 by Warren B

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort

4 out of 5
Multiple restaurants and beach activity. Our room wasn't the cleanest and had a bad odor coming from the shower drain. Never really had hot water.

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 18, 2019 by Web relations.

Dear guest, Please if you are still in the resort. Let us know how can we help you. We are always willing to help our guests. Kind regards, Sandos Caracol Eco Resort & Spa.

3 out of 5
At the first i want to mention that i am not a picky person absolutely, so here is my review : The location of the resort was good and beautiful, their food was good as well, but the customer service was not good , whatever we asked for ( the simple things) either they didn't have it or couldn't provide.their room was the worst room i'd ever stayed at. Their restaurant staffs were good and friendly. they had events and shows every day and night which were nice and fun and this is a plus for them. and the most important thing, mosquitoes and ants were all over the resort and because of that, all our body was bite by them, so be prepared for that. Their room service was 24hrs , but actually it was not because whenever we need the service most of the time they didn't answer our calls and also their menu didn't have good variety of food.

Posted by , from Los Angeles,CA on Sep 14, 2019

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Comment from Hotel Management

Sep 15, 2019 by Web relations

Dear guest. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable. We always do our best to give our guests the best. You are our reason for being. You can follow us on our Facebook and Twitter pages. At Sandos Caracol we take the service to the guest with passion. We apologise if you had some issues when asking for something. We hope to return to serve you as you deserve. Sandos Caracol Eco Resort & Spa

5 out of 5
The nature and animals. Also the kids' water slide area.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 27, 2019 by Web relations.

Dear guest, Thank you for your opinion. We appreciate it.We hope to see you soon. Sandos Caracol Eco Resort & Spa

2 out of 5

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 13, 2019 by Web relations

Estimado huésped si usted se encuentra todavía en el hotel por favor digamos ¿Cómo podemos ayudarle?

1 out of 5
All pools were very dirty. Dirt, dead bugs, tree leaves in pool water everyday. No A/C in multiple resturants or lobby. Check in and check out at same reception area so check out took forever. Did not fill water dispenser in room for 2 days. When asked to refill water dispenser they brought the remaining water jug from nearby unused room. Balcony in room infested with ants and preying mantis. Brown smelly shower and sink water in room. Long walks to every resturant so by the time you arrive you're sweaty and then no AC in resturant. Hair in food at international resturant. Beach full of seaweed and rocks. Beach water was brown dirty color. The dirtiest property we have ever stayed at and also smelled of sewage. All bad reviews on this property were true should have listened to them. Will never return to any of the Sandos resorts.

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 31, 2019 by Sandos Caracol Management

Dear guest, We apologise. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark in this case with you. We always aim to deliver a great experience. We are gutted when we miss the mark as you read in the comments.Thanks for taking the time to bring this to our attention. We will use the constructive criticism to make us better and to ensure this doesn’t happen again. At the moment you have our personal commitment to assure that things will be better. We will analyse your comment for quality purposes this is in good hands, Kind Regards,

2 out of 5
Beach was a dissapointment. Rocks and a bunch of algea. Issues with the room as well. No hot water on hot tub.

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 18, 2019 by Sandos Caracol Management

Dear Haley, We apologise. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Kind regards,

4 out of 5
We loved the animals and the natural surrounding. We also enjoyed the food at the all-inclusive buffets and a la carte restaurants.

Posted by , from Washington DC on Jul 8, 2019

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Comment from Hotel Management

Jul 9, 2019 by Web Concierge

Thanks for staying with us. We appreciate your feedback!

3 out of 5
Big property, lots of wildlife. Plenty to do. Resort staff was rather rude. Talked to multiple staff thru our stay and was surprised how rude alot were compared to other resorts we've stayed at in Cancun and various places. I read other reviews about this issue here before our stay but decided to try it anyhow. I now see what they were talking about. There were a few that were nice, but overall the rudeness was bothersome. This was the main issue. Resort overall was nice, alot to walk around and see. Would not stay again due to issue mentioned.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 7, 2019 by Web Concierge

Thanks for staying with us. We appreciate your feedback! We assure you that we will be working on improving each of the aspects described by you, in order to provide a better service to all our guests.

About the Sandos Caracol Eco Resort - All Inclusive

Location Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO 77710

Renovations + Closures

This property is closed from 28 March 2020 to 30 June 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club

  • Supervised activities for children between 2 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Scuba lessons included
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 956 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • Built in 2005
  • Nightclub
  • Swim-up bar
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (54.3 km / 33.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.

Nearby Activities

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a health club, a sauna, and complimentary bicycles.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Parasailing on site
  • Yoga classes/instruction on site
  • Beach yoga on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Personal motorized watercraft on site

Spa Services

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking
  • In-room accessibility
  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Caracol Eco
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya
  • Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort - All Inclusive All-inclusive property

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.
  • Travelife
  • Rainforest Alliance Sustainable Tourism Certification
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.