For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"This property is great for families with children. There are lots of activities for children. Great waterpark, kids club. There are Many animals on t
...
"
More
4-star beachfront property near Grand Coral Golf Riviera Maya
On the beach
Within 6 miles (10 km) of this property, you'll find Quinta Avenida and Grand Coral Golf Riviera Maya. Quinta Alegría Shopping Mall and 3D Museum of Wonders are also within 6 miles (10 km).
All-inclusive
This all-inclusive property features free water park access, a full-service spa, and a nightclub. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a children's pool and a waterslide, and complimentary bicycles are available on site.
Free WiFi, balconies
In addition to plasma TVs with satellite channels, the 956 guestrooms offer free WiFi and free minibar items. Balconies, coffee/tea makers, and ceiling fans are also available.
Sandos Caracol Eco Resort - All Inclusive ratings based on 26 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Sandos Caracol Eco Resort - All Inclusive
Everyone (15)Couples (2)Family (3)
5 out of 5
This property is great for families with children. There are lots of activities for children. Great waterpark, kids club. There are Many animals on the property grounds. Friendly staff, great evening entertainment. We like everything.
Posted by Anna, from Portland on Feb 12, 2020
Was this review helpful to you?
Comment from Hotel Management
Feb 12, 2020
by Warren B
Thanks Anna for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review.
We look forward to welcoming you back at your earliest convenience.
Always at your service!
Warren B
Web Relations Manager
Sandos Caracol Eco Resort
5 out of 5
The service staff were amazing!! Really nice people!
Posted by a verified traveler on Jan 19, 2020
Was this review helpful to you?
Comment from Hotel Management
Jan 19, 2020
by Warren B
Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review.
We look forward to welcoming you back at your earliest convenience.
Always at your service!
Warren B
Web Relations Manager
Sandos Caracol Eco Resort
4 out of 5
Multiple restaurants and beach activity. Our room wasn't the cleanest and had a bad odor coming from the shower drain. Never really had hot water.
Posted by a verified traveler on Oct 13, 2019
Was this review helpful to you?
Comment from Hotel Management
Oct 18, 2019
by Web relations.
Dear guest,
Please if you are still in the resort. Let us know how can we help you. We are always willing to help our guests.
Kind regards,
Sandos Caracol Eco Resort & Spa.
3 out of 5
At the first i want to mention that i am not a picky person absolutely, so here is my review : The location of the resort was good and beautiful, their food was good as well, but the customer service was not good , whatever we asked for ( the simple things) either they didn't have it or couldn't provide.their room was the worst room i'd ever stayed at. Their restaurant staffs were good and friendly. they had events and shows every day and night which were nice and fun and this is a plus for them. and the most important thing, mosquitoes and ants were all over the resort and because of that, all our body was bite by them, so be prepared for that. Their room service was 24hrs , but actually it was not because whenever we need the service most of the time they didn't answer our calls and also their menu didn't have good variety of food.
Posted by Alen, from Los Angeles,CA on Sep 14, 2019
Was this review helpful to you?
Comment from Hotel Management
Sep 15, 2019
by Web relations
Dear guest.
Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable. We always do our best to give our guests the best. You are our reason for being. You can follow us on our Facebook and Twitter pages. At Sandos Caracol we take the service to the guest with passion.
We apologise if you had some issues when asking for something.
We hope to return to serve you as you deserve.
Sandos Caracol Eco Resort & Spa
5 out of 5
The nature and animals. Also the kids' water slide area.
Posted by a verified traveler on Aug 26, 2019
Was this review helpful to you?
Comment from Hotel Management
Aug 27, 2019
by Web relations.
Dear guest,
Thank you for your opinion. We appreciate it.We hope to see you soon.
Sandos Caracol Eco Resort & Spa
2 out of 5
Posted by a verified traveler on Aug 11, 2019
Was this review helpful to you?
Comment from Hotel Management
Aug 13, 2019
by Web relations
Estimado huésped si usted se encuentra todavía en el hotel por favor digamos ¿Cómo podemos ayudarle?
1 out of 5
All pools were very dirty. Dirt, dead bugs, tree leaves in pool water everyday. No A/C in multiple resturants or lobby. Check in and check out at same reception area so check out took forever. Did not fill water dispenser in room for 2 days. When asked to refill water dispenser they brought the remaining water jug from nearby unused room. Balcony in room infested with ants and preying mantis. Brown smelly shower and sink water in room. Long walks to every resturant so by the time you arrive you're sweaty and then no AC in resturant. Hair in food at international resturant. Beach full of seaweed and rocks. Beach water was brown dirty color. The dirtiest property we have ever stayed at and also smelled of sewage. All bad reviews on this property were true should have listened to them. Will never return to any of the Sandos resorts.
Posted by L on Jul 28, 2019
Was this review helpful to you?
Comment from Hotel Management
Jul 31, 2019
by Sandos Caracol Management
Dear guest,
We apologise. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark in this case with you.
We always aim to deliver a great experience. We are gutted when we miss the mark as you read in the comments.Thanks for taking the time to bring this to our attention. We will use the constructive criticism to make us better and to ensure this doesn’t happen again.
At the moment you have our personal commitment to assure that things will be better. We will analyse your comment for quality purposes this is in good hands,
Kind Regards,
2 out of 5
Beach was a dissapointment. Rocks and a bunch of algea. Issues with the room as well. No hot water on hot tub.
Posted by a verified traveler on Jul 16, 2019
Was this review helpful to you?
Comment from Hotel Management
Jul 18, 2019
by Sandos Caracol Management
Dear Haley,
We apologise. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Kind regards,
4 out of 5
We loved the animals and the natural surrounding. We also enjoyed the food at the all-inclusive buffets and a la carte restaurants.
Posted by Smarc, from Washington DC on Jul 8, 2019
Was this review helpful to you?
Comment from Hotel Management
Jul 9, 2019
by Web Concierge
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Big property, lots of wildlife. Plenty to do. Resort staff was rather rude. Talked to multiple staff thru our stay and was surprised how rude alot were compared to other resorts we've stayed at in Cancun and various places. I read other reviews about this issue here before our stay but decided to try it anyhow. I now see what they were talking about. There were a few that were nice, but overall the rudeness was bothersome. This was the main issue. Resort overall was nice, alot to walk around and see. Would not stay again due to issue mentioned.
Posted by a verified traveler on Jul 7, 2019
Was this review helpful to you?
Comment from Hotel Management
Jul 7, 2019
by Web Concierge
Thanks for staying with us. We appreciate your feedback!
We assure you that we will be working on improving each of the aspects described by you, in order to provide a better service to all our guests.
About the Sandos Caracol Eco Resort - All Inclusive
This property is closed from 28 March 2020 to 30 June 2020 (dates subject to change).
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Activities and facilities/equipment Water activities
Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/boogie boarding
Land activities
Bicycling
Fitness facilities
Tennis
Volleyball
Lessons/classes/games
Aerobics
Cooking
Dancing
Language
Yoga
Kids' club
Supervised activities for children between 2 and 12 years old
Entertainment
Onsite entertainment and activities
Access to onsite clubs
Onsite live performances
Theme parties
Not included
Motorized water sports
Scuba-diving excursions
Surcharge for premium food items
Premium and/or non-domestic beverages
Surcharge for bottled wine
Airport transfers
Childcare
Laundry/dry cleaning services
Spa/beauty facilities and services
Offsite tours
Transportation to offsite activities
Kayaking included
Access to onsite clubs included
Sailing included
Surfing/boogie boarding included
Taxes included
Buffet and à la carte dining
Airport transfers not included
Premium/non-domestic beverages not included
Fitness facilities included
Premium food items not included
Tennis included
Volleyball included
Laundry/dry cleaning services not included
Childcare not included
Scuba diving excursions not included
Motorized water sports not included
All available beverages included
Bicycling included
Spa/beauty facilities and services not included
Transportation to offsite activities not included
Offsite tours not included
Yoga classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Onsite entertainment and activities included
Gratuities included
Cooking classes/lessons included
All food and beverages included
Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Scuba lessons included
Minibar (all beverages included)
Onsite live performances included
Theme parties included
Snorkeling included
Property Features
Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Private balcony
Stocked minibar (free)
Plasma television
Satellite channels
Coffee maker
Shower
Housekeeping (daily)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.
Nearby Activities
2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a health club, a sauna, and complimentary bicycles.
Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Ecotours on site
Free bicycles on site
Golfing nearby
Hiking/biking trails on site
Volleyball on site
Beach volleyball on site
Kayaking on site
Skydiving nearby
Parasailing on site
Yoga classes/instruction on site
Beach yoga on site
Fitness classes on site
Sailing on site
Basketball on site
Scooter/moped rentals on site
Scuba diving on site
Personal motorized watercraft on site
Spa Services
SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 16
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Prenatal massage
Sauna in spa
Spa tub in spa
Steam room in spa
Thai massage
Minimum age to access spa is 18
Reflexology
Sports massage
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible parking
In-room accessibility
Upper floors accessible by stairs only
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Property follows sanitization practices of Safe Travels (WTTC - Global)
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Debit cards
Gap period enforced between guest stays 24 hours
Fees
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya
Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
Sandos Caracol Eco Resort - All Inclusive All-inclusive property
You should know
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Awards & Affiliations
Green / Sustainable Property This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.
There was an error importing /Playa-del-Carmen-Hotels-Sandos-Caracol-Eco-Resort---All-Inclusive.h919643-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Playa-del-Carmen-Hotels-Sandos-Caracol-Eco-Resort---All-Inclusive.h919643-p2.Hotel-Reviews?rm1=a2&
Frequently Asked Questions
Yes, there are 9 restaurants on site.
This property offers free self parking and valet parking.
Sandos Caracol Eco Resort - All Inclusive is 33.7 mi (47-min drive) away from the Cancun, Quintana Roo (CUN-Cancun Intl.) airport, the closest popular airport to the property.
Sandos Caracol Eco Resort - All Inclusive features 3 outdoor pools and a children's pool.
This property is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at SPA SANDOS, where you can enjoy body scrubs, sports massages, and body wraps.
Sandos Caracol Eco Resort - All Inclusive does not offer free breakfast.
Check-in is from 3:00 PM - midnight.
Sandos Caracol Eco Resort - All Inclusive offers an airport shuttle.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
