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Palmaïa-The House of AïA: All Inclusive Wellness Resort

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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

A beach view with a statue, a thatched umbrella, and lush greenery.
Property video
Beach bar
Premium bedding, free minibar, in-room safe, blackout drapes
A beach with a pool, a wooden structure, and lush greenery.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪1 min walk‬
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪19 min walk‬
  • Place, Playacar Golf Club
    ‪9 min drive‬

Room options

View all photos for Queen Suite

A hotel room with two beds, a ceiling fan, a large green patterned wall, a balcony with outdoor seating, and a view of greenery.

Queen Suite

10.0 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Family King Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

Family King Suite

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed
  • Free WiFi

View all photos for Family Master Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

Family Master Suite

  • Garden view
  • 710 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for King Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

King Suite

10.0 out of 10
Exceptional
(12 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family King Suite Ocean View

A modern bedroom with a large bed, a wooden ceiling, and a view of the sea.

Family King Suite Ocean View

  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed
  • Free WiFi

View all photos for King Suite Ocean View

A hotel room with a bed, a desk, a chair, and a view of the sea.

King Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout drapes

King Suite with Bathtub Ocean view

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Queen Suite Ocean View

A hotel room with two beds, a wooden ceiling, a patterned headboard, a ceiling fan, and a small table.

Queen Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 712 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Swim Out King Suite with Bathtub

Premium bedding, free minibar, in-room safe, blackout drapes

Swim Out King Suite with Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Meditation Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

Meditation Suite

  • Garden view
  • 710 sq ft
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Meditation Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Meditation Suite Ocean View

  • Sea view
  • 712 sq ft
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Swim Out Meditation Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Swim Out Meditation Suite

  • 710 sq ft
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Swim Out Family Master Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Swim Out Family Master Suite

  • 710 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Swim Out Queen Suite

Swim Out Queen Suite | Premium bedding, free minibar, in-room safe, blackout drapes

Swim Out Queen Suite

  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

Bed in dormitory STANDARD

  • Sleeps 1
  • Free WiFi

View all photos for King Suite Ocean View 1 adult

A hotel room with a bed, a desk, a chair, a view of the sea, and a patterned wall.

King Suite Ocean View 1 adult

  • 538 sq ft
  • Sleeps 1
  • 1 King Bed
  • Free WiFi

View all photos for King Suite Ocean View 2 adults

A hotel room with a bed, a desk, a chair, a view of the sea, and a patterned wall.

King Suite Ocean View 2 adults

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 3 miles (5 km) of Piste Cyclable sur Paseo Xaman-Ha and Xaman Ha Aviary. Playa del Carmen Maritime Terminal and Quinta Avenida are also within 3 miles (5 km).
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What's nearby

  • Playacar Beach - 1 min walk - 0.1 miles
  • Piste Cyclable sur Paseo Xaman-Ha - 19 min walk - 1.0 mile
  • Mahi Golf Course - 6 min drive - 1.4 miles
  • Playacar Golf Club - 9 min drive - 2.0 miles
  • Quinta Avenida - 13 min drive - 4.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬5 min drive
  • ‪rosa roja - ‬18 min walk
  • ‪Turquesa - ‬5 min drive
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬7 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

5-star beachfront property near Playa del Carmen Maritime Terminal
Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen property is smoke free.

  • 234 guestrooms or units
  • 4 levels
  • 7 buildings
  • 4 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2019
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

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Property amenities

Family friendly

  • 6 outdoor pools
  • Art supplies
  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch smart TV with digital channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Children under 10 years old are not permitted.
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.

Children under 10 years old are not permitted.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

How close is Palmaïa-The House of AïA: All Inclusive Wellness Resort to the airport?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is 19.6 mi (253-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

As of Jul 17, 2026, prices found for a 1-night stay for 2 adults at Palmaïa-The House of AïA: All Inclusive Wellness Resort on Aug 5, 2026 start from $1,143, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have an airport shuttle?

Airport shuttle services are not available at Palmaïa-The House of AïA: All Inclusive Wellness Resort.

How close is Palmaïa-The House of AïA: All Inclusive Wellness Resort to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort offer free breakfast?

Palmaïa-The House of AïA: All Inclusive Wellness Resort does not offer free breakfast.

Is there a casino at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, there is no casino at this property, but Riviera Gran Casino (9-min drive) is nearby.

What time is check-in at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

This property offers free self parking.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a pool?

Palmaïa-The House of AïA: All Inclusive Wellness Resort features 6 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a restaurant?

There are 4 onsite restaurants, offering options like Mediterranean cuisine, ocean views, and a beachfront location.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a spa?

This property has a spa, which features Ayurvedic treatments, aromatherapy, and body treatments.

How close is Palmaïa-The House of AïA: All Inclusive Wellness Resort to downtown Playa del Carmen?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is 2.7 mi away from Playa del Carmen.

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 593 out of 651 reviews
Rating 8 - Good. 35 out of 651 reviews
Rating 6 - Okay. 10 out of 651 reviews
Rating 4 - Poor. 9 out of 651 reviews
Rating 2 - Terrible. 4 out of 651 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Keri Elick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is far better than it appears online!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely home away from home & worth every penny. If you want to he treated like royalty you should definitely book this resort.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

clarissa

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location, variety of restaurants, lush surroundings in jungle
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities
Rooms were spotless and staff great
Stayed 12 nights in Jan 2026
Verified

10/10 Excellent

Madhubanti

Liked: Cleanliness, amenities, property conditions & facilities
Incredible resort.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort with amazing food and amazing people!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a phenomenal wellness retreat resort. It’s a top notch facility with fantastic food, wonderful staff, excellent wellness activities (yoga, breathing exercises, workshops etc). It’s unbelievably clean. Really a strong 10/10
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Joaquim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible endless ocean views! The most wonderful resort in terms of wellness amenities, comfort, beauty and luxury!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
This is more than just a resort, this is a spiritual experience in a luxurious, beautiful setting
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Janna

Liked: Cleanliness, amenities, property conditions & facilities
Incredible hospitality
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our vacation was PERFECT in every way! This resort is amazing! Set within a jungle next to the ocean! The food was amazing- the service was always EXCELLENT- the staff was VERY ATTENTIVE- and our Nomadic Guides (Oscar and Andre) we're very helpful with any of our questions. We will BE BACK!!!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean was visible from my room. Everything was just perfect. Highly recommended
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Tarik

Liked: Cleanliness, staff & service, amenities
How everyone treated us with love!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Evan

Liked: Cleanliness, amenities, property conditions & facilities
If you're on the fence, just book it. Incredible resort and exactly as advertised.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

JEFFREY

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Everything was perfect. The property is immaculate and the food is excellent. This is our second time at Palmaia, and it’s just as great as our first time.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Aniruddha

Liked: Cleanliness, staff & service, amenities
Everything was amazing
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Clean, friendly staff, the best food- I can’t say enough good things about this place!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Everything stands out as excellent! This was our second visit in three months and we are already planning our next visit!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this place is first class and designed to promote a healthy and restorative stay. Too many superlatives to list, but the quality of the food, service, room and wellness activities stand out.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Natalia V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a stunning resort - we keep coming back … it’s our 5th time here!!!
Stayed 5 nights in Oct 2025

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