All-inclusive Details
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Land activities
- Bicycling
- Fitness facilities
- Miniature golf
- Soccer
- Volleyball
Lessons/classes/games
- Aerobics
- Cooking
- Dancing
- Pilates
- Water fitness
- Yoga
Entertainment
- Onsite entertainment and activities
- Access to onsite clubs
- Onsite live performances
- Theme parties
Not included
- Golf green fees
- Use of golf cart
- Use of golf equipment
- Miniature golf
- Motorized water sports
- Sailboats
- Scuba-diving certification
- Scuba-diving excursions
- Scuba-diving lessons
- Snorkeling excursions
- Tennis lessons
- Tennis racquets
- Surcharge for premium or imported alcoholic beverages
- Airport transfers
- Childcare
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
- Transportation to offsite activities
- Kayaking included
- Access to onsite clubs included
- Taxes included
- 24-hour room service
- Buffet and à la carte dining
- Airport transfers not included
- Fitness facilities included
- Water fitness classes/lessons included
- Volleyball included
- Laundry/dry cleaning services not included
- Soccer (football) included
- Childcare not included
- Scuba diving excursions not included
- Snorkeling excursions not included
- Scuba diving certification not included
- Motorized water sports not included
- All available beverages included
- Golf green fees not included
- Use of golf equipment not included
- Bicycling included
- Use of golf cart not included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Miniature golf included
- Transportation to offsite activities not included
- Offsite tours not included
- Scuba diving lessons not included
- Miniature golf not included
- Yoga classes/lessons included
- Pilates classes/lessons included
- Sailboats not included
- Aerobics classes/lessons included
- Tennis rackets not included
- Dancing classes/lessons included
- Tennis lessons not included
- Onsite entertainment and activities included
- Gratuities included
- Cooking classes/lessons included
- Additional gratuities accepted
- All food and beverages included
- Surcharge for premium or imported alcoholic beverages
- Minibar (all beverages included)
- All non-motorized water sports included
- Onsite live performances included
- Theme parties included
- Snorkeling included
Property Features
Grand Velas Riviera Maya - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. Enjoy your summer holiday at Grand Velas Riviera Maya - All Inclusive with a pampering treatment at the full-service spa and refreshing swim in one of the 2 indoor and 3 outdoor swimming pools. A free manager's reception is offered daily. There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and a steam room. Free self parking and valet parking are available. This 5-star Playa del Carmen hotel is smoke free.
- 539 guestrooms or units
- 4 levels
- 3 buildings
- 8 dining venues
- 2 bars on the beach
- 3 bars by the pool
- 3 swim-up bars
- 6 bars or lounges
- 94548 sq ft of conference space
- 8784 sq m of conference space
- Built in 2008
- Karaoke
- Manager's reception (free)
- Deli
- Kid's club (free)
- Supervised kid's activities (free)
- Childcare (surcharge)
- Cabanas on the beach (free)
- Beach lounge chairs
- Towels for the beach
- Umbrellas for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- Conference center
- Business facilities
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Car service
- Tour and ticket information
- Concierge
- Grocery service (free)
- Wedding services available
- Game room or arcade
- Pool or billiards table
- Terrace
- Garden
- Outdoor picnic space
- Gift shop
- Beauty salon
- Newspapers in lobby (free)
- ATM
- Onsite shopping
- Bellhop
- Elevator
- No smoking on site
Family Friendly Amenities
- Number of indoor pools - 2
- Number of outdoor pools - 3
- Children's pool
- Supervised childcare/activities (free)
- Free WiFi
- Children's club (free)
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Arcade/game room
- Miniature golf on site
- DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
-
Property shuttles: Free beach shuttle; airport shuttle, area shuttle, and beach shuttle
-
Parking: Free valet parking and self parking
Room Amenities
Grand Velas Riviera Maya - All Inclusive offers 539 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and DVD players. Espresso makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
- Private balcony or patio
- Jetted tub
- Stocked minibar (free)
- IPod dock
- In-room dining (24 hours)
- Flat-screen television
- Cable channels
- Premium channels
- DVD player
- Espresso maker
- Luxury bedding
- Hypo-allergenic bedding
- Down blanket
- Pillow options
- Separate shower and tub
- Rainfall showerhead
- Housekeeping (daily)
- Nightly turndown service
- Weekday newspapers (free)
- Childcare in room (surcharge)
- Hair dryer
- Laptop safe
- Bathrobes
- Slippers
- Designer toiletries
- Telephone
- Iron and ironing board
- Desk
- Blackout drapes
- Climate control (air conditioning)
- Ceiling fan
- Ensuite bathroom
- Connecting rooms available
Food & Drink
The hotel hosts a free manager's reception daily.
Chaka - Overlooking the pool and garden, this family restaurant specializes in regional cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).
Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Cocina de Autor - This beachfront fine-dining restaurant specializes in fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.
Nearby Activities
3 outdoor swimming pools, 2 indoor swimming pools, and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Ecotours on site
- Free bicycles on site
- Water skiing nearby
- Miniature golf on site
- Golfing nearby
- Parasailing nearby
- Hiking/biking trails on site
- Surfing/boogie boarding nearby
- Cave exploring/spelunking nearby
- Beach volleyball on site
- Kayaking on site
- Skydiving nearby
- Windsurfing nearby
- Yoga classes/instruction on site
- Ziplining nearby
- Pilates classes on site
- Beach yoga on site
- Boat tours nearby
- Fitness classes on site
- Sailing nearby
- Scuba diving nearby
Spa Services
SE Spa has 42 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
- Number of treatment rooms 42
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Aromatherapy treatments
- Hydrotherapy treatments
- Ayurvedic treatments
- Mud bath in spa
- Sauna in spa
- Spa tub in spa
- Massages
- Body treatments
- Facial treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Prenatal massage
- Steam room in spa
- Thai massage
- Minimum age to access spa is 16
- Reflexology
- Sports massage
- Detoxification wrap
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Wheelchair accessible path of travel
- Accessible bathroom
- Roll-in shower
- Wheelchair accessible parking
- In-room accessibility
- Braille or raised signage
Hotel Policies
Check-in
- Check-in time starts at 3 PM
- Check-in time ends at 3 AM
- Minimum check-in age is 18
Special check-in instructions:
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
Rooms are divided into 3 sections. The Nature View suites are located in the Zen Grand section 3/4 miles from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 16 and older only.
Additional fees apply for connecting/adjoining rooms and are subject to availability. For more details, please contact the property using the information on the reservation confirmation received after booking.
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Payment types
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children stay free when using existing bedding.
Pets
- Pets and service animals are not allowed at Grand Velas Riviera Maya - All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector and a security system. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation.
- Security system
- No pets or service animals allowed
- Debit cards
- Number of children who can stay free - 2
Fees
The charges below are included in your overall room price:
- New Year's Eve gala dinner fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Airport shuttle fee: USD 140 per vehicle (one-way)
- Late check-out fee: USD 65 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- All Inclusive Grand Velas Riviera Maya
- Grand Velas All Inclusive
- Grand Velas All Inclusive Riviera Maya
- Grand Velas Riviera Maya
- Grand Velas Riviera Maya All Inclusive Playa del Carmen
- Grand Velas Riviera Maya Playa del Carmen
- Riviera Maya Grand Velas
- Velas Grand Riviera Maya
- Velas Riviera Maya
- Velas Riviera Maya Inclusive
- Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
- Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
- Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
- Grand Velas Riviera Maya All Inclusive Playa del Carmen
- Hotel Grand Velas Riviera Maya - All Inclusive
- Grand Velas Riviera Maya - All Inclusive Playa del Carmen
- Grand Velas Riviera Maya All Inclusive Hotel
- Grand Velas Riviera Maya All Inclusive
- Velas Riviera Maya Inclusive
- Velas Riviera Maya Inclusive
- Grand Velas Riviera Maya - All Inclusive Hotel
- Grand Velas Riviera Maya - All Inclusive Playa del Carmen
- Grand Velas Riviera Maya - All Inclusive Hotel Playa del Carmen
You should know
- Grand Velas Riviera Maya - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
- Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
- Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
- Grand Velas Riviera Maya - All Inclusive is listed in the 2013 Condé Nast Traveler Top 100 List.
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