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"Stayed 8/5-8/10/18. There is basically the quiet side VS the lively fun side on this resort, so you can pick & choose & get the best of both. On left ... " More

By a verified traveler on Sat 11 Aug 2018

Hotel Description

4-star beachfront property near El Camaleon Mayakoba Golf Course

On the beach

You'll find El Camaleon Mayakoba Golf Course and Tres Rios Ecopark within 3 miles (5 km) of this Playa del Carmen property. Maroma Beach and Grand Coral Golf Riviera Maya are also within 6 miles (10 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this smoke-free property. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Relax with a drink at one of the 5 bars/lounges and enjoy perks like free self parking.

Free WiFi, balconies

The 320 guestrooms have LCD TVs with satellite channels and offer free WiFi and furnished balconies. Minibars, room service, and coffee/tea makers are also available.

Maya Deluxe Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Privilege Honeymoon Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Honeymoon Maya Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Junior Suite Adults Only

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Maya Deluxe Garden View Adults Only

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Ocean Maya Royale All Inclusive Adults Only ratings based on 82 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ocean Maya Royale All Inclusive Adults Only

Everyone (20) Couples (5)
1 out of 5

Posted by on Jun 26, 2019

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Comment from Hotel Management

Jun 26, 2019 by OCEAN MAYA ROYALE

Dear guest, We want to invite you to comes Guest Services area and sharing your commentaries about our resort, our main goal is cover your expectations. We will appreciate to much is you tell us the issues you could have during your stay for try to be better.

1 out of 5
It's cheap. They serve cheap, bad liquor and wine. You can't even get a glass of Cabernet or Merlot because it's considered "premium" liquor. You could buy a bottle at Walmart for $8.00 US. It's rediculous! The property smells like sewage, service is terrible. The one great thing was getting a massage from Lupe. OMG!!!!! I have had many massages but Lupe was excellent. It was heavenly.

Posted by on May 28, 2019

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Comment from Hotel Management

May 31, 2019 by Ocean Maya Royale

Dear Guest. Thanks a lot for share your kind comments with us. Please do not hesitate in contact us for any further assistance we may provide. Muchas gracias

3 out of 5
Nice restaurants good entertainment grate food Don't go here for the beach Blue moon best restaurant Johnny at the bar good Entertainment at pool fun

Posted by on May 11, 2019

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Comment from Hotel Management

May 18, 2019 by Ocean Maya Royale

Dear guest ; We really appreciate for your comments. since they are really important for all of us, we kindly ask you for place them on the social media. Muchas gracias

5 out of 5
Our only complaint was that there wasn’t a bar on the beach. The pool bar is fairly close, though. Beware of the “concierge ‘ you get at check in. He’s really just a timeshare salesman. We strongly said no thanks, and we were never approached again. Overall it was a great stay, would definitely go back

Posted by on Mar 23, 2019

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Comment from Hotel Management

Mar 23, 2019 by Ocean Maya Royale

At Ocean Maya Royale, our main priority is the total satisfaction of our guests, we working more hard for cover your expectations.

4 out of 5
Very nice hotel and very clean.Staff very kind and helpful

Posted by on Nov 24, 2018

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Comment from Hotel Management

Nov 28, 2018 by Ocean Maya Royale

Dear Guest: Thank you very much for your comments, this information is very important to us, do not hesitate to share your experience on social media, we hope to assist you soon once again. Muchas gracias

4 out of 5

Posted by on Oct 14, 2018

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Comment from Hotel Management

Oct 25, 2018 by Ocean Maya Royale

Dear Guest: First of all thank you very much for your preference and to take the time to make a review, we would ask you very kind to share your experience with us on our social media, we hope to assist you once again in the future,Muchas gracias

4 out of 5
Stayed 8/5-8/10/18. There is basically the quiet side VS the lively fun side on this resort, so you can pick & choose & get the best of both. On left, a quiet beach with tiki huts & loungers & huge pool with no activities or volleyball nets or in-pool bar. On the right... speakers with music plays all day, a swim-up bar, foam party, volleyball, water polo, & a lively atmosphere. Beach on the left is up against the pier, so yes there is sand & loungers for your huts, but no surf at your feet. The beach up against the surf (on the right/livelier side) is not huge, but still plenty of room. -- Jet skis were $65 for 30minutes, & had tons of speed.-- Breakfast is my only food complaint. It was the same buffet at the same 1 restaurant as your only daily option. Grill-bar lunches outside were great, & each dinner was above average. -- Dress Pants were never a necessity; guys can pack just nice shorts, polos/button-downs, boat shoes. - Women did wear sun dresses often to dinner. I DO SUGGEST accepting their check-in invite for their "H10 Vacation Club Presentation" breakfast for the next day. 75 minutes of your time while you eat with a rep, then you just say "no thanks, we're planning on having a baby next year & not looking to travel again for a few years." Then, you're done & they won't bother you again, AND GIVE YOU $100 to the gift shop which bought us a TON, & then they give you a 3-bottle set of tequila once you show the H10 concierge your receipt afterward; No brainer

Posted by , from West Deptford, NJ on Aug 11, 2018

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Comment from Hotel Management

Aug 16, 2018 by Ocean Maya Royale

Dear Guest It was an honor to have you as our guest at Ocean Maya Royale and we would like to thank you for taking the time to share your experience. We are happy to know that your expectations were fulfilled by our facilities and services. Thank you very much for your preference, we look forward to hosting you again soon.

4 out of 5
Nice hotel, the beach looks nice but it has no place to swim.

Posted by , from dfw on Jul 9, 2018

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Comment from Hotel Management

Jul 11, 2018 by Ocean Maya Royale

Dear Guest We would like to thank you for choosing our resort as the host of your last vacation. We are happy to read that you enjoyed our resort. We thank you for your preference and we look forward to hosting you again.

3 out of 5

Nice hotel and GREAT STAFF. BUT

Pros: Rooms clean, good beds, Food was ok
Cons: they nee to keep up the the dead moss on the beach
Location: location is ok. Taxi is a lot to get to Playa or Cancun $50 round trip
The hotel was pretty good and the Staff was Great, But when we arrived the smell of dead seafood was all over. when we went to the beach it was un-swim able due to the over load of decaying moss. When we asked around, they told us that it happens every year from April to End of June. It was so bad you didn't want to even be near the beach or open your door, The entertainment staff made up for it.. SO FUN!! they did a great job.

Posted by , from idaho falls on Jun 24, 2018

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Comment from Hotel Management

Jun 29, 2018 by Ocean Maya Royale

Dear Guest Thank you for choosing our resort as the host of your last vacation and for taking the time to share your feedback with us. We are aware of the situation of the beach, unfortunately it depends on Mother Nature, but we work hard day by day in order to clean it. On the other hand, we are glad to read that, despite this situation, you were able to enjoy the activities provided by the entertainment team. We appreciate your kind comments. We hope you give us the opportunity to host you on your next visit to the Riviera Maya.

5 out of 5
Great place will be returning friendly staff well kept grounds

Posted by on Jun 11, 2018

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Comment from Hotel Management

Jun 29, 2018 by Ocean Maya Royale

Dear Guest It is a pleasure to read that our resort and staff fulfilled your expectations during your holidays. It will be a big pleasure to have the chance of hosting you again.

About the Ocean Maya Royale All Inclusive Adults Only

Location Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only
  • Gratuities included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Room service during certain hours
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Ocean Maya Royale All Inclusive Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Ocean Maya Royale All Inclusive Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. Event space at this property measures 2012 square feet (187 square meters) and includes conference space. A fitness center, a sauna, and a terrace are also featured at the eco-friendly Ocean Maya Royale All Inclusive Adults Only. Free self parking and valet parking are available. This 4-star Playa del Carmen property is smoke free.

  • 320 guestrooms or units
  • 2 levels
  • 32 buildings
  • 6 dining venues
  • 5 bars or lounges
  • 2012 sq ft of conference space
  • 187 sq m of conference space
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (46.7 km / 29 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Ocean Maya Royale All Inclusive Adults Only offers 320 accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Blue Moon - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Volleyball on site

Spa Services

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Number of treatment rooms 4
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale All Inclusive Adults Only

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 20 per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 650 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Ocean Maya Royale
  • Maya Ocean
  • Maya Ocean Royale
  • Ocean Maya
  • Ocean Maya Royale
  • Ocean Maya Royale All Inclusive Adults All-inclusive property
  • Ocean Maya Royale All Inclusive Playa del Carmen
  • Ocean Maya Royale Playa del Carmen
  • Ocean Royale
  • Ocean Royale Maya
  • Ocean Maya Hotel
  • Ocean Maya Playa Del Carmen
  • Ocean Maya Royale Hotel Playa Del Carmen
  • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
  • Ocean Maya Royale All Inclusive Adults Playa del Carmen
  • Ocean Maya Royale Inclusive A

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.