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"Beautiful place. The staff was awesome. " More

By a verified traveler on Sun 06 Feb 2022

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Hotel Description

3.5-star beachfront resort near Playa del Carmen Maritime Terminal

On the beach

Within a 10-minute walk of this Luis Donaldo Colosio resort, you'll find Quinta Avenida and Playa del Carmen Main Beach. Also, Mamitas Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

Full-service spa, sauna

This resort features a full-service spa, a marina, and 5 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Superior Package

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$119* Per night/room Jun 28 - Jun 29

Premium Package

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Package with Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Package with pool view

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Reef Coco Beach & Spa- Optional All Inclusive ratings based on 25 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Reef Coco Beach & Spa- Optional All Inclusive

Everyone (11) Couples (5) Family (10)
5 out of 5
Beautiful place. The staff was awesome.

Posted by on Feb 6, 2022

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Comment from Hotel Management

Feb 7, 2022 by Lizeth Arratia/ Hospitality Manager

Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review. We are delighted to know you enjoyed our facilities and the friendliness of our staff. It will be a pleasure to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5

Posted by on Sep 6, 2021

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4 out of 5

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 21, 2021 by Lizeth Arratia / Hospitality Manager

Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your score. We hope to keep welcoming you in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5
The entertainment staff was amazing. They new all our kids and even the adults and what days we were staying. They were genuine and warm. Almost all wait staff were wonderful. The bartenders were the least friendly. Excellent value resort. Small and family friendly.

Posted by on Apr 2, 2021

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Comment from Hotel Management

Apr 2, 2021 by Lizeth Arratia / Hospitality Manager

Dear guest, On behalf of the entire team of The Reef Coco Beach, I would like to thank you for your preference and for sharing your review. It is great to read you had an excellent time enjoying the service of most of our staff. We hope you give us the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5
I had a terrific time there and was sad to go home.I would have liked to stay longer. I thought the food was great, great variety, service was great, and your workers devoted to doing great jobs.

Posted by on Mar 15, 2020

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Comment from Hotel Management

Mar 24, 2020 by Micaela Castilla - Brand Executive

Dear guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days. We are delighted to hear that you were able to take the opportunity to enjoy the variety of our food. Our executive chef will be glad to hear about your positive feedback. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service and to provide unique experiences. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

5 out of 5
The reef provides a barrier to the ocean waves most of the time. Could actually swim in the Caribbean Ocean. The Buffet Restaurant is absolutely spectacular, with various foods and always fresh salad fixings.

Posted by on Mar 5, 2020

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Comment from Hotel Management

Mar 13, 2020 by Micaela Castilla - Brand Executive

Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. We are delighted to hear that you were able to take the opportunity to enjoy the variety of our food. Our executive chef will be glad to hear about your positive feedback. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

4 out of 5
The restaurant view was amazing The furniture was outdated and bed was uncomfortable.

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 6, 2020 by Micaela Castilla - Brand Executive

Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. We greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months and that 90 rooms had already been remodeled. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope that we can convince you to change your mind about another visit to our property. In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Kind regards,

5 out of 5
Staff and food were excellent .At first had wrong rooms by next day they were correct.ervin the manager was more then accommodating.just a nice place to vacation

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 6, 2020 by Micaela Castilla - Brand Executive

Dear guest, Thank you for taking the time to write your comments regarding your stay at our resort.   We are delighted to hear that you were able to take the opportunity to enjoy the variety of our food. Our executive chef will be glad to hear about your positive feedback. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service and to provide unique experiences. We continuously endeavor to go beyond our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We can ensure you that all of your comments will be taken in great consideration and we certainly hope to have the opportunity to serve you once again in the near future. Kind regards,

2 out of 5

Posted by on Dec 10, 2019

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Comment from Hotel Management

Dec 12, 2019 by Micaela Castilla - Brand Executive

Dear guest, Thank you for writing this review about your stay with us. We are saddened to know that you did not enjoy your stay at the hotel and we regret that we were not able to meet your expectations. We would like to know which inconvenince took place during your stay so that we can follow up internally. Kind regards,

5 out of 5
Place was in a good location; 15 mins away from Xcaret which is a must. Not necessarily a beach front hotel. Food was good, drinks too. Pool was big and not crowded

Posted by on Oct 21, 2019

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Comment from Hotel Management

Nov 21, 2019 by Micaela Castilla - Brand Executive

Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. Indeed, our wonderful position nearby the 5th Avenue allows you to reach the heart of Playa del Carmen in a few minutes. Moreover, our hotel is still situated in a quiet area as we aim to provide recreational holidays in combination with mobility. We are pleased to know that you enjoyed our delicious food and beverages. Indeed, we make every effort to provide a wide choice of dishes by offering an assortment of restaurants, a la Carte Italian and Mexican as well as the buffet. We will share your comments with our staff, positive feedbacks as yours encourages us to work harder to offer exceptional service every day. We would be happy to welcome you here again in the near future. Kind regards,

About the The Reef Coco Beach & Spa- Optional All Inclusive

Location Región 6, Calle Flamingo Lt 1 Mz 7, Playa del Carmen, QROO 77710

All-inclusive Details

All-inclusive room rates at The Reef Coco Beach & Spa- Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Minibar
  • Premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Minibar not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • All meals included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

Some rates at The Reef Coco Beach & Spa- Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Reef Coco Beach & Spa- Optional All Inclusive , pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and snorkeling. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 1 building
  • 196 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • 8759 sq ft of conference space
  • 814 sq m of conference space
  • Built in 2003
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Reef Coco Beach & Spa- Optional All Inclusive offers 196 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. 32-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.

  • Private balcony (furnished)
  • LED television
  • Cable channels
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Samurai - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Reservations are required.

Rosinella - This diner specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Miramar - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Sabor Latino - This diner specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Snack Bar - Onsite bar. Open daily.

Nearby Activities

An outdoor tennis court, a marina, and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Beach volleyball on site
  • Kayaking on site
  • Parasailing on site
  • Boat tours on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Sailing nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Reflexology
  • Massages on beach
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Reef Coco Beach & Spa- Optional All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. On-site PCR COVID-19 testing is available for a MXN 2200 fee, and antigen/rapid COVID-19 testing is available for a MXN 500 fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), COVID-19 Guidelines (WHO), and Safe Travels (WTTC - Global).

  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Reservations are required for onsite COVID-19 testing
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night
  • Resort fee: MXN 30 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Coco Reef Beach
  • Coco Reef Beach Resort
  • Reef Coco Beach
  • Reef Coco Beach All Inclusive
  • Reef Coco Beach Playa del Carmen
  • Reef Coco Beach Resort
  • Reef Coco Beach Resort All Inclusive
  • Reef Coco Beach Resort All Inclusive Playa del Carmen
  • The Reef Coco Beach Resort All Inclusive
  • Reef Coco Beach All Inclusive Playa del Carmen
  • Reef Coco Resort Inclusive

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.