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4.2 out of 5

"The hotel is very family friendly. Staff is very polite. The beach is best asset. Great great experience, we'd love to return! (Activities staff is ... " More

By a verified traveler on Fri 31 Aug 2018

Hotel Description

4-star beachfront property near Maroma Beach

Beachfront retreat

At this Playa del Carmen property, you'll be within half a mile (1 km) of Maroma Beach and 6 miles (10 km) of Tres Rios Ecopark. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are within 9 miles (15 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Enjoy the 2 outdoor tennis courts and perks like free self parking and free WiFi.

Free Internet, plasma TVs

The 404 guestrooms offer free WiFi and free wired Internet, plasma TVs with cable channels, and free minibar items. Other amenities include balconies or patios, room service, and coffee/tea makers.

Superior Room, single use, Privileged services not included

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Privileged Romance

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium room, Privileged services not included

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Privileged Superior

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Catalonia Privileged Maroma - All Inclusive ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Catalonia Privileged Maroma - All Inclusive

Everyone (13) Couples (2) Family (2)
4 out of 5
I was a bit skeptical about booking this hotel after reading some of the reviews, but decided to go for it, and I am glad I did. The hotel is not as big as others I've stayed in; this was a plus. It was easy to get from one place to another (i.e. lobby to pool/beach). Everything was within walking distance. Staff was super friendly and very hardworking. The "animation" team was fantastic! I loved their interaction with the guests. They definitely made our stay more fun. We also enjoyed the nightly shows and entertainment which were family-friendly. We stayed in building 4 which was close to the pool/beach. Our room was great - big and clean. The only downside: A/C was not working properly (that was a real bummer) and our room key kept deactivating. We, however, did not let this get to us. I had read a lot of negative reviews concerning the food, but I thought the food was great. We ate at the buffet most of the time. Lots of fresh fruits, which I happen to love. We also tried the Steakhouse and Bloved for dinner - no complaints! The grounds were clean and very "green" - lots of trees. The pool and beach were not as packed as I thought they would be. We ended up spending more time by the pool, but the beach was beautiful. My group consisted of 6 adults, 3 teenagers, and 3 children (ages 4 - 11); there was something for everyone. We all had a great time at the Catalonia and can't wait to go back.

Posted by on Aug 9, 2019

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About the Catalonia Privileged Maroma - All Inclusive

Location Carretera Federal 307 Km.306-250, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Airport transfers

  • Kayaking included
  • Access to onsite clubs included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • All available beverages included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Scuba lessons included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Catalonia Privileged Maroma - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Catalonia Privileged Maroma - All Inclusive offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. A children's pool, a nightclub, and a spa tub are also featured at the family-friendly Catalonia Privileged Maroma - All Inclusive. Self parking is free. This 4-star Playa del Carmen property is smoke free.

  • 404 guestrooms or units
  • 3 levels
  • 6 buildings
  • 6 dining venues
  • 3 bars or lounges
  • Built in 2000
  • Nightclub
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (40.4 km / 25.1 mi)
  • Parking: Free self parking

Room Amenities

Catalonia Privileged Maroma - All Inclusive offers 404 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies or patios. Plasma televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Private balcony or patio
  • Stocked minibar (free)
  • In-room dining
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

El Pajarito - Overlooking the garden, this buffet restaurant serves lunch and dinner.

Toscana - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Adelita - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Grill - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

Ayami - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Boat tours nearby
  • Snorkeling nearby
  • Kayaking nearby
  • Scuba diving nearby

Spa Services

Alegría SPA has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Optional extras

Hotel Names

  • Catalonia Maroma
  • Catalonia Maroma Privileged
  • Catalonia Privileged
  • Catalonia Privileged All Inclusive
  • Catalonia Privileged Maroma
  • Catalonia Privileged Maroma All Inclusive All-inclusive property
  • Privileged Maroma
  • Catalonia Playa Maroma Del Carmen
  • Catalonia Playa Maroma Hotel Playa Del Carmen
  • Catalonia Privileged Maroma All Inclusive Playa del Carmen
  • Catalonia Privileged oma Incl
  • Catalonia Privileged Maroma - All Inclusive Playa del Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Privileged Room Benefits

Book a stay in a "Privileged" room type and receive 24-hour room service, 10% off massages and treatments at Alegria Spa (reservation required), access to the spa's wet areas (once per stay; subject to availability), beach towels delivered to the room, a la carte special menu for breakfast, lunch, and dinner, exclusive area at the beach with snacks and drink service, 10% off romantic dinner, 10% off boutique and shops, 10% off extra services at the hotel, and early check-in/late check-out until 3 PM (subject to availability).


Full details provided at check-in. Spa appointment required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.