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4.3 out of 5

"As you arrive to the hotel, the front lobby is mesmerizing. Don’t and I repeat don’t buy the privilege option, why? There’s not a big difference with ... " More

By a verified traveler on Wed 23 Jun 2021

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Hotel Description

4-star beachfront property near Maroma Beach

Beachfront retreat

A stay at this property places you within half a mile (1 km) of Maroma Beach and 6 miles (10 km) of El Manglar Golf Course. Tres Rios Ecopark and El Camaleon Mayakoba Golf Course are within 9 miles (15 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy the 2 outdoor tennis courts and perks like free self parking and free WiFi.

Free Internet, plasma TVs

The 404 guestrooms offer free WiFi and free wired Internet, plasma TVs with cable channels, and thoughtful touches like free minibar items and slippers. Other amenities include balconies or patios, room service, and coffee/tea makers.

Privileged Romance

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privileged Superior

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Catalonia Privileged Maroma - All Inclusive ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Catalonia Privileged Maroma - All Inclusive

Everyone (8) Couples (3) Family (3)
3 out of 5
As you arrive to the hotel, the front lobby is mesmerizing. Don’t and I repeat don’t buy the privilege option, why? There’s not a big difference with a regular pass and the privilege pass. I was told that with a privilege pass I’ll had better food options at the restaurants within the property and drinks, that was a lie. I had the same menu as someone with a regular pass. If you go to the buffet restaurant order extra drinks because more than likely you won’t get a refill (not enough employees for the amount of customers). The staff is super friendly, look for Armando at the front lobby and Fernando the photographer. If you plan to stay at this property for a week or more than a week go somewhere else. I was advised by the staff to stay in Cozumel. Overall my stay at this property was okay.

Posted by on Jun 23, 2021

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5 out of 5
LOVED this property! The staff was amazing, happy and always ready to serve! The food was great, rooms were clean and everyone was so kind! There were lots of activities, but I will say, it would have been helpful to have a schedule of activities. We knew the big theme night activity, but the smaller stuff like pool workouts, zumba and games was all kind of hit or miss because we didnt know when they would happen. The only other thing that was disappointing was the pool closed at 8pm! I don't know if that was a covid thing, but seemed very early to close the pool! The restaurants were not all open at the same time, but that wasn't a huge deal. You just have to look at the schedule to see which one is open that evening. We truly had a fantastic time...and would for sure come back!!

Posted by on Jun 20, 2021

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3 out of 5
The gardens on the property r well maintained and appealing. The path to the main lobby is pretty with its rain forest ambiance. The white sandy beach was great. And though they can’t control the ocean...the shoreline was about a foot high in sea grass and 24 feet out to get to cleaner water. They attempted clean up one day during my stay

Posted by on Jun 2, 2021

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5 out of 5
Good , and happy , I’m ready to come back more times .

Posted by on Feb 26, 2020

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4 out of 5
I was a bit skeptical about booking this hotel after reading some of the reviews, but decided to go for it, and I am glad I did. The hotel is not as big as others I've stayed in; this was a plus. It was easy to get from one place to another (i.e. lobby to pool/beach). Everything was within walking distance. Staff was super friendly and very hardworking. The "animation" team was fantastic! I loved their interaction with the guests. They definitely made our stay more fun. We also enjoyed the nightly shows and entertainment which were family-friendly. We stayed in building 4 which was close to the pool/beach. Our room was great - big and clean. The only downside: A/C was not working properly (that was a real bummer) and our room key kept deactivating. We, however, did not let this get to us. I had read a lot of negative reviews concerning the food, but I thought the food was great. We ate at the buffet most of the time. Lots of fresh fruits, which I happen to love. We also tried the Steakhouse and Bloved for dinner - no complaints! The grounds were clean and very "green" - lots of trees. The pool and beach were not as packed as I thought they would be. We ended up spending more time by the pool, but the beach was beautiful. My group consisted of 6 adults, 3 teenagers, and 3 children (ages 4 - 11); there was something for everyone. We all had a great time at the Catalonia and can't wait to go back.

Posted by on Aug 9, 2019

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5 out of 5
The people were nice and friendly. The food was amazing. Loved the restaurants. The cleanest of the room was amazing. I was blown away that the room was cleaned twice at day. I loved the hotel overall.

Posted by , from New York on Jul 9, 2019

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Comment from Hotel Management

Jul 10, 2019 by General Manager

Dear Katy, thank you for letting us know how much our team of housekeepers amazed you, undoubtedly one of the groups that strive the most in doing their job and cause good impressions, your words are worth gold to them. Thank you very much for your visit and we hope you can come back soon. Best regards.

5 out of 5
Just the rooms need an update but the place overall clean and beach is beautiful.

Posted by on Apr 20, 2019

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Comment from Hotel Management

Apr 22, 2019 by General Manager

Dear guest, thank you very much for taking the time to share with us your experience and the confidence to point out the areas of opportunity that you have detected, we will gladly work on them, we would be pleased to know that you give us again the opportunity to serve you and on this occasion, we will be able to reach your total satisfaction. Thank you very much for your preference. Best regards.

4 out of 5
I didn’t like the aggressive time share sales personnel

Posted by on Mar 2, 2019

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Comment from Hotel Management

Mar 19, 2019 by General Manager

Dear Guest, Thanks for share your score. We read your comments about our "maravilloso" club members and if you perceived an inadequate treatment from part of the staff member, we extend our most sincere apologies. This is your home and we hope to welcome you back anytime soon!

3 out of 5
Nice hotel, clean, great service! 3rd floor with no elevador, No hot water ( one day)

Posted by , from Florida on Nov 5, 2018

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Comment from Hotel Management

Nov 6, 2018 by General Manager

Dear guest, thank you for letting us know your opinion, of course it is very important for us since it helps us to improve our services, we will gladly take your experience into account. Thank you very much for your preference, I hope you can return to the Riviera Maya soon. Best regards.

5 out of 5

Beautiful Beach!

Pros: Everything
Cons: Drinks
Location: We visited Cozumel, Chichen Itza and Cenote Cristalino.
The hotel is very family friendly. Staff is very polite. The beach is best asset. Great great experience, we'd love to return! (Activities staff is very friendly and fun!!)

Posted by on Aug 31, 2018

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Comment from Hotel Management

Sep 1, 2018 by General Manager

Dear guest, we are so pleased with your kind words, thank you a lot for sharing your recent experience at Catalonia Playa Maroma. We definitely will share your words with the staff, thank you a lot for your preference and we hope you can come back soon! Best regards.

About the Catalonia Privileged Maroma - All Inclusive

Location Carretera Federal 307 Km.306-250, Playa del Carmen, QROO 77710

Renovations + Closures

The following facilities or services will be unavailable from January 6 2021 to December 31 2021 (dates subject to change):

  • Children's club
  • Entertainment facilities
  • Supervised childcare

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • A la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

  • Kayaking included
  • Access to onsite nightclubs included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • All available beverages included
  • Minibar (all beverages included)
  • Scuba lessons included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Catalonia Privileged Maroma - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Catalonia Privileged Maroma - All Inclusive offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. A children's pool, a nightclub, and a spa tub are also featured at the family-friendly Catalonia Privileged Maroma - All Inclusive. Free self parking is available. This 4-star Playa del Carmen property is smoke free.

  • 404 guestrooms or units
  • 3 levels
  • 6 buildings
  • 6 dining venues
  • 3 bars or lounges
  • Built in 2000
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Catalonia Privileged Maroma - All Inclusive offers 404 accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies or patios. Plasma televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Private balcony or patio
  • Stocked minibar (free)
  • In-room dining
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

El Pajarito - Overlooking the garden, this buffet restaurant serves lunch and dinner.

Toscana - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Adelita - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Grill - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

Ayami - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Kayaking nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Scuba diving nearby

Spa Services

Alegría SPA has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 between bookings, and can be accessed from outside the building via exterior corridors.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 30 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Catalonia Maroma
  • Catalonia Maroma Privileged
  • Catalonia Privileged
  • Catalonia Privileged All Inclusive
  • Catalonia Privileged Maroma
  • Catalonia Privileged Maroma All Inclusive All-inclusive property
  • Privileged Maroma
  • Catalonia Playa Maroma Del Carmen
  • Catalonia Playa Maroma Hotel Playa Del Carmen
  • Catalonia Privileged Maroma All Inclusive Playa del Carmen
  • Catalonia Privileged oma Incl
  • Catalonia Privileged Maroma All Inclusive
  • Catalonia Privileged Maroma - All Inclusive Playa del Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.