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 Playa del Carmen •1 Room
 Playa del Carmen • 1 Room
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Hilton Playa del Carmen, an All-Inclusive Adult Resort

4.5-star property
Av. Constituyentes No. 2, Playa del Carmen, QROO 1-855-201-7819
3.8 out of 5
Good!
See all 27 travelocity Reviews

"Beautiful property, very friendly staff, good food. Only bummer was all the seaweed on beach. Highly recommend! " More

By a verified traveler on Sun 24 Oct 2021

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Hotel Description

4.5-star beachfront property near Playa del Carmen Main Beach

On the beach

At this Downtown Playa del Carmen property, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Also, Mamitas Beach Club is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

All-inclusive

A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Enjoy the 2 spa tubs and perks like free valet parking and free WiFi.

Spa tubs, free WiFi

Boasting private spa tubs, the 513 guestrooms also offer free WiFi and free minibar items. LED TVs come with satellite channels, and other amenities include balconies and pillowtop beds.

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$459* Per night/room Dec 6 - Dec 7

Junior Suite Garden View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Ocean View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Garden View - 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Pool View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Pool View - 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Playa del Carmen, an All-Inclusive Adult Resort ratings based on 27 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Playa del Carmen, an All-Inclusive Adult Resort

Everyone (13) Couples (8) Family (7)
5 out of 5
Beautiful property, very friendly staff, good food. Only bummer was all the seaweed on beach. Highly recommend!

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 25, 2021 by Samantha Hidalgo

Dear Laurie, Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again. Your feedback is greatly appreciated. Thank you for choosing Hilton Playa del Carmen!

1 out of 5
It was supposedly all inclusive but they charged between $110-160.00 to use the lounge chairs. The drinks was horrible. Any special dinner has to pay $150.00 no other all-inclusive had charged as much as this. On one occasion they gave me a supposedly good tequila but it was alcoholic water.

Posted by on Sep 25, 2021

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Comment from Hotel Management

Sep 27, 2021 by Samantha Hidalgo

Dear Jorge, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are very sorry for the inconveniences you have been through and that you did not fully enjoy your stay with us. We want to apologize for not being able to completely satisfy you and want to mention that this is not what we would like to portray as our services. The Resort will take into consideration the opportunities mentioned. Your comments have been shared with the appropriate departments so they can be addressed.

5 out of 5

Posted by on May 26, 2021

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Comment from Hotel Management

Jun 7, 2021 by Ana Figueroa

Your feedback is greatly appreciated. Thank you for choosing Hilton Playa del Carmen!

1 out of 5
Please call 218 780 3936. Three weeks I have tried to talk to someone. Your service needs attention

Posted by on May 7, 2021

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Comment from Hotel Management

May 10, 2021 by Marco Obbens

I have been trying to give you a phonecall but the call doesn't enter. Do you have any mail where I can reach out to you?? Thank you in advance!

4 out of 5

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 23, 2021 by Samantha Hidalgo

Dear Guest, Thank you for taking the time to complete our survey. Your feedback is greatly appreciated. Thank you for choosing Hilton Playa del Carmen!

5 out of 5
Everything was clean. Food was amazing and the staff was very friendly

Posted by on Jan 11, 2021

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Comment from Hotel Management

Jan 14, 2021 by Samantha Hidalgo

Dear guest, Thank you for taking the time to complete our survey. Your comments will be shared with our staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again. Your feedback is greatly appreciated. Thank you for choosing Hilton Playa del Carmen!

4 out of 5

Posted by on Feb 21, 2020

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Comment from Hotel Management

Feb 21, 2020 by Manager on Duty

On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

5 out of 5

Posted by on Sep 21, 2019

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Comment from Hotel Management

Sep 21, 2019 by Manager on Duty

On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

3 out of 5
The property is obviously undergoing a change in ownership, there’s a lot of construction going on and the place was fairly vacant! The resort restaurants were disappointing the best meal we had was at a neighboring resort! Panama Jack’s! I realize this is most likely their off season but we paid good money!

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 7, 2019 by Concierge Hilton

Many thanks for your contact and your comments regarding your stay at Hilton Playa del Carmen. We are sorry that everything was not up to the standard that you would have liked. We would like to let you know that we take all comments very seriously as we know they help us to improve our services. We always try to do our best to satisfy our guests and make their vacation enjoyable. Thank you again for your review and visiting us.

4 out of 5
The room we had, had a wonderful view (286) however we couldnt enjoy it due to construction/ renovations. The food was not as good as it has been in my past 2 visits. Locked out of our room, and the check out lady was very rude and unprofessional.

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 16, 2019 by Manager on Duty

On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

About the Hilton Playa del Carmen, an All-Inclusive Adult Resort

Location Av. Constituyentes No. 2, Playa del Carmen, QROO 77780

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
Water activities

  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Tennis lessons
  • Premium/non-domestic alcoholic beverages
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • Snorkeling included

Property Features

Hilton Playa del Carmen, an All-Inclusive Adult Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hilton Playa del Carmen, an All-Inclusive Adult Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a steam room, and a fitness center. Self parking and valet parking are free. A complete renovation of Hilton Playa del Carmen, an All-Inclusive Adult Resort was completed in December 2019. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 513 guestrooms or units
  • 4 levels
  • 4 buildings
  • 8 dining venues
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2005
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hilton Playa del Carmen, an All-Inclusive Adult Resort offers 513 accommodations with private spa tubs and free minibar items. Rooms open to balconies. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private hot tub
  • Private balcony
  • Sitting area
  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Pelicanos - This beachfront restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Rincón Mexicano - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Kalamata - This theme restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Pilates classes on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Scuba diving on site
  • Swimming nearby
  • Water sports equipment

Spa Services

SPAzul has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hilton Playa del Carmen, an All-Inclusive Adult Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Onsite parties or group events are strictly prohibited

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • All Inclusive Playa Carmen
  • Playa Carmen All Inclusive
  • Playa Carmen Resort
  • Royal Playa Carmen
  • Royal Playa Carmen All Inclusive Spa & Resort
  • Royal Playa Carmen Spa
  • Royal Playa Carmen All Inclusive Spa Resort
  • Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
  • Hilton Playa Carmen Adults-Only All-Inclusive
  • Hilton Carmen AdultsOnly Incl
  • Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
  • The Royal Playa del Carmen All Inclusive Spa Resort
  • Hilton Playa Carmen All-Inclusive Adult Resort
  • Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
  • Hilton Playa Carmen All-Inclusive Adult
  • Hilton Playa Del Carmen An Adults Only All Inclusive
  • The Royal Del Carmen Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.