6/10 Okay
Aviunt
Apr 24, 2025
Liked: Property conditions & facilities
Jacuzzi tub was dirty. Once jets were turned on a brown black substance came out of the jets. Sheets had red hair on them that was not ours.
Food was under prepared many times. Room was placed in the back by washer machines. So it was loud at night.
Upon leaving bellman stated they called our name for our transportation. He stated he called it while helping another family. The bellman stated to me “remember the ladies with the scooters, I called your name when I was helping them”. We missed our transportation back to the airport because the bellman claimed he called our name while he was helping the ladies “with the scooters” and the Hilton hotel and the transportation company stated they could not help us.
I was sitting at the entrance of the lobby for 45 mins watching the bellmen go in and out hearing them call peoples names searching through the lobby. And not once did I hear my name be called nor anyone walk my way. The worst part about it is the bellman sat us at the front and took our bags but not once came our way. The excuse was “well there are a lot of people”. Conveniently the could help us call a taxi, which came right away. I will not recommend this property to anyone. I believe at this point that we were scammed so we would have to pay for a taxi. Or assumed we knew the “ladies with the scooters”cause we were all black.
Terrible customer service in terms of helping remedy a problem.
Aviunt
Stayed 4 nights in Apr 2025