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4.6 out of 5

"Amazing service! Fantastic food with multiple places to choose from. Loved that it was all inclusive! It was on the beach plus had a great pool! The s ... " More

By a verified traveler on Mon 27 Aug 2018

Hotel Description

4.5-star beachfront hotel near Mamitas Beach Club

Beachside getaway

Within a 5-minute walk of this well-placed hotel, you'll find Quinta Avenida and Mamitas Beach Club. Also, Playa del Carmen Main Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

Luxury amenities

A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this smoke-free hotel. Spend a day at the beach surfing, or relax with free beach cabanas and sun loungers. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 513 guestrooms offer thoughtful touches like free minibar items and pillow menus. LED TVs come with satellite channels, and other amenities include free WiFi and balconies.

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$440 per night

Junior Suite, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 2 Double Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort ratings based on 209 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Everyone (74) Couples (14) Family (2)
5 out of 5
This hotel is beautiful the service and the staff are the best. The beds needs to be changed hurts are backs

Posted by on May 14, 2019

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Comment from Hotel Management

May 14, 2019 by Manager on Duty

On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

5 out of 5
The staff was great. I am already planning to return this summer

Posted by on Apr 26, 2019

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Comment from Hotel Management

May 7, 2019 by Concierge HIlton

Dear Guest, On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

5 out of 5

Posted by on Apr 9, 2019

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Comment from Hotel Management

May 7, 2019 by Hilton Playa del Carmen

Thank you for sharing your experience! We are excited you enjoyed your stay. We hope to welcome you back very soon!

4 out of 5

Posted by on Mar 26, 2019

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Comment from Hotel Management

May 8, 2019 by Manager on Duty

We truly appreciate your review! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case. Thank you again for your great review and we hope that you come back and enjoy once again of all our services!!

1 out of 5

Posted by on Mar 17, 2019

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Comment from Hotel Management

May 9, 2019 by Manager on Duty

We really appreciate this review. We are very happy to hear that it was a great experience for you. Thank you for choosing us to spend your vacation. Also we would like to mention that we are sorry that you did not have services as we are used to give, we really apologize and be sure we will sharing your comments with our staff in order to improve and take actions to give an exceptional service. Thank you again for your great review and we hope that you come back and enjoy once again of all our services!

3 out of 5
Its just not the same. This was the second time staying there

Posted by on Mar 16, 2019

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Comment from Hotel Management

May 9, 2019 by Manager on Duty

We really appreciate this review. We are very happy to hear that it was a great experience for you. Thank you for choosing us to spend your vacation. Also we would like to mention that we are sorry that you did not have services as we are used to give, we really apologize and be sure we will sharing your comments with our staff in order to improve and take actions to give an exceptional service. Thank you again for your great review and we hope that you come back and enjoy once again of all our services!

3 out of 5
1. Should have not listed the room I was stuck in. They are remodeling and our room was next to remodel so pool right out our door closed. 3 restaurants closed so other restaurants busy and had a wait. Every day at 9am till dusk construction prevented any chance of napping.

Posted by on Feb 22, 2019

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5 out of 5
Evrything was exelent. We cant wait to be back next year.

Posted by on Dec 21, 2018

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Comment from Hotel Management

Jan 1, 2019 by Chief Concierge

Dear Guest, On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

3 out of 5

Posted by on Dec 18, 2018

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Comment from Hotel Management

Jan 1, 2019 by Hilton PdC Concierge

Dear Guest, We really appreciate this review. We are sorry that you did not have the best service as we are used to give, we really apologize and be sure we will sharing your comments with our pool staff in order to improve and take actions to give an exceptional service. Thank you for choosing us to spend your vacations and we hope that you come back and enjoy once again of all our services!

3 out of 5
Nice hotel. Close to beach and shopping. Staff failed to explain property sufficiently. We felt as we were left to discover the hotel amenities on our own

Posted by on Dec 14, 2018

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Comment from Hotel Management

Jan 13, 2019 by Concierge Hilton PdC

Dear guest, We really appreciate this review. We apologize if in some way we did not exceed your expectations and we sincerely hope you consider to give us another opportunity to host you at Hilton Playa del Carmen.

About the Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Location Av. Constituyentes No. 2, Playa del Carmen, QROO 77780

Renovations + Closures

This property is undergoing renovations from 01 February 2019 to 13 December 2019 (completion date subject to change).

During renovations, the hotel will make every effort to minimize noise and disturbance.

All-inclusive Details

  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • Snorkeling included

Property Features

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers an outdoor tennis court, a spa tub, and a steam room. Free valet parking is available. This 4.5-star Playa del Carmen hotel is smoke free.

  • 513 guestrooms or units
  • 4 levels
  • 4 buildings
  • 8 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2005
  • Bar by the pool
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 513 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception daily.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort has 8 restaurants on site.

24-hour room service is available.

Entertainment

The resort provides daily entertainment, which incluces games, actitivies, live music in the lobby bar, and live shows with music and dancing. Once a week a professional tequila and wine sommelier and bartender leads tequila, wine, martini, and coffee tasting sessions.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Fitness classes on site
  • Volleyball on site
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

SPAzul has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including hydrotherapy.

  • Sauna in spa
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Student groups on spring break are not allowed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Playa Carmen
  • Playa Carmen All Inclusive
  • Playa Carmen Resort
  • Royal Playa Carmen
  • Royal Playa Carmen All Inclusive Spa & Resort
  • Royal Playa Carmen Spa
  • Royal Playa Carmen All Inclusive Spa Resort
  • Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
  • Hilton Playa Carmen Adults-Only All-Inclusive
  • Hilton Carmen AdultsOnly Incl
  • Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
  • The Royal Playa del Carmen All Inclusive Spa Resort
  • Hilton Playa Carmen All-Inclusive Adult Resort
  • Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
  • Hilton Playa Carmen All-Inclusive Adult
  • Hilton Playa Del Carmen An Adults Only All Inclusive
  • The Royal Del Carmen Inclusive

You should know

  • The total price shown includes a resort fee.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.