For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Amazing service! Fantastic food with multiple places to choose from. Loved that it was all inclusive! It was on the beach plus had a great pool! The s
...
"
More
4.5-star beachfront property near Mamitas Beach Club
Beachside getaway
At this Gonzalo Guerrero property, you'll be well placed to visit Quinta Avenida and Mamitas Beach Club, both within a 5-minute walk. Also, Playa del Carmen Main Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).
All-inclusive
A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Spend a day at the beach surfing, or relax with free beach cabanas and sun loungers. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like daily breakfast and valet parking.
Free WiFi, comfy beds
Boasting comforts such as pillowtop beds and premium bedding, the 513 guestrooms offer thoughtful touches like free minibar items and pillow menus. LED TVs come with satellite channels, and other amenities include free WiFi and balconies.
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal ratings based on 218 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal
Everyone (75)Couples (19)Family (6)
5 out of 5
Posted by a verified traveler on Sep 21, 2019
Was this review helpful to you?
Comment from Hotel Management
Sep 21, 2019
by Manager on Duty
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
3 out of 5
The property is obviously undergoing a change in ownership, there’s a lot of construction going on and the place was fairly vacant! The resort restaurants were disappointing the best meal we had was at a neighboring resort! Panama Jack’s! I realize this is most likely their off season but we paid good money!
Posted by a verified traveler on Sep 4, 2019
Was this review helpful to you?
Comment from Hotel Management
Sep 7, 2019
by Concierge Hilton
Many thanks for your contact and your comments regarding your stay at Hilton Playa del Carmen. We are sorry that everything was not up to the standard that you would have liked.
We would like to let you know that we take all comments very seriously as we know they help us to improve our services.
We always try to do our best to satisfy our guests and make their vacation enjoyable.
Thank you again for your review and visiting us.
4 out of 5
The room we had, had a wonderful view (286) however we couldnt enjoy it due to construction/ renovations. The food was not as good as it has been in my past 2 visits. Locked out of our room, and the check out lady was very rude and unprofessional.
Posted by Keisa on Aug 13, 2019
Was this review helpful to you?
Comment from Hotel Management
Aug 16, 2019
by Manager on Duty
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
4 out of 5
The main drawback of the Hilton is the upselling and timeshare people and seem to be in many common areas. That being said, the food was great and staff friendly. Our room was always clean and had good amenities (thanks Damaris M.!) and turn service was great too (Manuel K.!) minibar guy (Carlos) always made sure we had plenty of bottle water since that’s all we drank from there. People at the pool seemed to enjoy the games, etc. nightly entertainment was good most nights (we left early some nights when the dancing got repetitive, but the circus night and welcome to Mexico nights were our favorites.) The seaweed was, of course, a problem at the beach. There were people there cleaning it up on a daily basis. The beach was small and rocky. We didn’t go in the ocean much at all here. We did use the hotel kayaks which are located at the little shack at the end of the beach. Overall, a good stay.
Posted by a verified traveler on Jul 30, 2019
Was this review helpful to you?
Comment from Hotel Management
Jul 30, 2019
by Manager on Duty
Dear Guest,
We are delighted to learn about your pleasant stay at our resort and we are sincerely grateful for your generous post. We would also like to thank you for taking the time to share your comments with us.
It is the most rewarding feeling to know that the everyday effort is worth a thousand times when our guests can treasure an unforgettable experience.
We will certainly forward your kind words to our staff, and we look forward to host you again at your Mexican Home.
3 out of 5
The pictures were beautiful, however when we got there the hotel was under construction and one of the main Caribbean buffet restaurant was closed. Our room was near the construction site the dust came in through the vents of the air conditioner. I had a flu from sinusitis blockage for my entire trip. I would not recommend to spend nights. The pool was lovely, but the seaweed was so horrible you cant take a dip in the ocean, this was wierd as the hotel next to us their side of beach was clear. Total Waste of my money
Posted by Felecia on Jul 27, 2019
Was this review helpful to you?
Comment from Hotel Management
Jul 29, 2019
by Manager on Duty
Dear Felicia,
Many thanks for your contact and your comments regarding the discomfort to your stay at our resort. We are sincerely sorry that everything was not up to the standard that you would have liked. We would like to let you know that we take all comments very seriously as we know they help us to improve our services, and wherever possible we are happy to listen and learn. We always try to do our best to satisfy our guests and make their vacation enjoyable; We cordially invite you to visit us in the near future and give us the opportunity to change your perception from our resort. Thank you again for your value review and for visiting us.
5 out of 5
The staff at the Hilton was excellent, the food was good at all of the restaurants and the buffet food that the staff prepared for you was also great. We really enjoyed being greeted by all of the friendly staff and the bartenders Arbey, Pony, and Toto at the lobby bar and tequilera were amazing. The staff at the Rincon Mexico were also great and the taco man was excellent. The pool was relaxing and the hotel was clean everywhere.
Posted by a verified traveler on Jul 22, 2019
Was this review helpful to you?
Comment from Hotel Management
Jul 24, 2019
by Manager on Duty
We truly appreciate your fabulous review. We feel really pleased that you enjoyed your vacation.
Thank you again and it will be our honor to have you back with us in a near future.
2 out of 5
Service was very good at the Hilton. However upcharges on Cabanas (50 bucks a day) and certain food (lobster and seafood) not cool. Thought this was all inclusive and to make it worse, they would keep trying to sell you food dishes at dinner. Beach is indeed a mess, absolutely unswimmable. Not coming back to this property. For all inclusives, use Secrets Maroma or Grand Paraiso.
Posted by a verified traveler on Jul 21, 2019
Was this review helpful to you?
Comment from Hotel Management
Jul 21, 2019
by Manager on Duty
Dear Guest,
Thank you for your comments regarding your stay with us and the time you have taken to express your discomfort, we are sincerely sorry that everything was not up to the standard that you would have liked. We would like to mention that we take all comments very seriously as we know they help us to improve our services. We would be grateful to have another opportunity to pamper you.
5 out of 5
Cannot beat the service, food and staff. An excellent choice for adults only all-inclusive. The beach is in bad shape but the pool is huge and plenty of other things to do-great location. Well worth staying here-highly recommended!
Posted by a verified traveler on Jul 15, 2019
Was this review helpful to you?
Comment from Hotel Management
Jul 16, 2019
by Manager on Duty
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
5 out of 5
Great location, great food selections, staff was very attentive. We would definately stay here again
Posted by a verified traveler on Jul 1, 2019
Was this review helpful to you?
Comment from Hotel Management
Jul 2, 2019
by Manager on Duty
We truly appreciate your fabulous review. We feel really pleased that you enjoyed your vacation.
Thank you again and it will be our honor to have you back with us in a near future.
5 out of 5
This hotel is beautiful the service and the staff are the best. The beds needs to be changed hurts are backs
Posted by a verified traveler on May 14, 2019
Was this review helpful to you?
Comment from Hotel Management
May 14, 2019
by Manager on Duty
On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!
About the Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal
This property is undergoing renovations from 01 February 2019 to 13 December 2019 (completion date subject to change).
During renovations, the property will make every effort to minimize noise and disturbance.
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Activities and facilities/equipment Water activities
Snorkeling
Surfing/boogie boarding
Land activities
Fitness facilities
Tennis
Volleyball
Entertainment
Onsite entertainment and activities
Onsite live performances
Not included
Motorized water sports
Tennis lessons
Premium and/or non-domestic beverages
Surcharge for bottled wine
Airport transfers
Laundry/dry cleaning services
Spa/beauty facilities and services
Offsite tours
Transportation to offsite activities
Surfing/boogie boarding included
Taxes included
24-hour room service
Buffet and à la carte dining
Airport transfers not included
Premium/non-domestic beverages not included
Fitness facilities included
Tennis included
Volleyball included
Laundry/dry cleaning services not included
Motorized water sports not included
All available beverages included
Spa/beauty facilities and services not included
Transportation to offsite activities not included
Offsite tours not included
Tennis lessons not included
Onsite entertainment and activities included
Gratuities included
All food and beverages included
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Minibar (all beverages included)
Meals and drinks at companion properties included
Onsite live performances included
Snorkeling included
Property Features
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor tennis court, a spa tub, and a steam room. Self parking and valet parking are free. This 4.5-star Playa del Carmen property is smoke free.
513 guestrooms or units
4 levels
4 buildings
8 dining venues
5 bars or lounges
6781 sq ft of conference space
630 sq m of conference space
Built in 2005
Breakfast available (free)
Bar by the pool
Swim-up bar
Manager's reception (free)
Coffee shop
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal offers 513 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Private balcony
Pillowtop beds
Stocked minibar (free)
In-room dining (24 hours)
LED television
Satellite channels
Coffee maker
Luxury bedding
Pillow options
Separate shower and tub
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
Guests are served free breakfast daily. The property hosts a free manager's reception daily.
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal has 8 restaurants on site.
24-hour room service is available.
Nearby Activities
3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Pilates classes on site
Snorkeling on site
Bicycle rentals nearby
Water skiing nearby
Golfing nearby
Surfing/boogie boarding on site
Fitness classes on site
Volleyball on site
Windsurfing nearby
Scuba diving nearby
Spa Services
SPAzul has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including hydrotherapy.
Sauna in spa
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Hydrotherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 11:30 PM
Minimum check-in age is 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Free rollaway/extra beds!
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Student groups on spring break are not allowed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
No cribs (infant beds) available
Minimum guest age is 18
Caters to adults only
Fees
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive
You should know
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
This is an adults-only property and guests under 18 years old aren't allowed.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
