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 Playa del Carmen •1 Room
 Playa del Carmen • 1 Room
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Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

4.5-star property
Av. Constituyentes No. 2, Playa del Carmen, QROO 1-855-201-7819

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4.5 out of 5
Wonderful!
See all 53 Travelocity Reviews

"The property is obviously undergoing a change in ownership, there’s a lot of construction going on and the place was fairly vacant! The resort restaur ... " More

By a verified traveler on Wed 04 Sep 2019

Points Of Interest

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Hotel Description

4.5-star beachfront property near Mamitas Beach Club

On the beach

At this Downtown property, you'll be well placed to visit Quinta Avenida and Mamitas Beach Club, both within a 5-minute walk. Playa del Carmen Main Beach and Nuestra Senora del Carmen Catholic Church are also within half a mile (1 km).

All-inclusive

A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Enjoy the 2 spa tubs and perks like free valet parking and free WiFi.

Spa tubs, free WiFi

Boasting private spa tubs, the 513 guestrooms also offer free WiFi and free minibar items. LED TVs come with satellite channels, and other amenities include balconies and pillowtop beds.

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$253* Per night/room Oct 25 - Oct 26

Junior Suite Garden View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Garden View - 2 Double Beds - Mobility Accessible W/Roll-In Shower

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite Ocean View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Garden View - 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Pool View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated ratings based on 53 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Everyone (40) Couples (8) Family (6)
4 out of 5

Posted by on Feb 21, 2020

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Comment from Hotel Management

Feb 21, 2020 by Manager on Duty

On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

5 out of 5

Posted by on Sep 21, 2019

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Comment from Hotel Management

Sep 21, 2019 by Manager on Duty

On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

3 out of 5
The property is obviously undergoing a change in ownership, there’s a lot of construction going on and the place was fairly vacant! The resort restaurants were disappointing the best meal we had was at a neighboring resort! Panama Jack’s! I realize this is most likely their off season but we paid good money!

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 7, 2019 by Concierge Hilton

Many thanks for your contact and your comments regarding your stay at Hilton Playa del Carmen. We are sorry that everything was not up to the standard that you would have liked. We would like to let you know that we take all comments very seriously as we know they help us to improve our services. We always try to do our best to satisfy our guests and make their vacation enjoyable. Thank you again for your review and visiting us.

4 out of 5
The room we had, had a wonderful view (286) however we couldnt enjoy it due to construction/ renovations. The food was not as good as it has been in my past 2 visits. Locked out of our room, and the check out lady was very rude and unprofessional.

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 16, 2019 by Manager on Duty

On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

4 out of 5
The main drawback of the Hilton is the upselling and timeshare people and seem to be in many common areas. That being said, the food was great and staff friendly. Our room was always clean and had good amenities (thanks Damaris M.!) and turn service was great too (Manuel K.!) minibar guy (Carlos) always made sure we had plenty of bottle water since that’s all we drank from there. People at the pool seemed to enjoy the games, etc. nightly entertainment was good most nights (we left early some nights when the dancing got repetitive, but the circus night and welcome to Mexico nights were our favorites.) The seaweed was, of course, a problem at the beach. There were people there cleaning it up on a daily basis. The beach was small and rocky. We didn’t go in the ocean much at all here. We did use the hotel kayaks which are located at the little shack at the end of the beach. Overall, a good stay.

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Manager on Duty

Dear Guest, We are delighted to learn about your pleasant stay at our resort and we are sincerely grateful for your generous post. We would also like to thank you for taking the time to share your comments with us. It is the most rewarding feeling to know that the everyday effort is worth a thousand times when our guests can treasure an unforgettable experience. We will certainly forward your kind words to our staff, and we look forward to host you again at your Mexican Home.

3 out of 5
The pictures were beautiful, however when we got there the hotel was under construction and one of the main Caribbean buffet restaurant was closed. Our room was near the construction site the dust came in through the vents of the air conditioner. I had a flu from sinusitis blockage for my entire trip. I would not recommend to spend nights. The pool was lovely, but the seaweed was so horrible you cant take a dip in the ocean, this was wierd as the hotel next to us their side of beach was clear. Total Waste of my money

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 29, 2019 by Manager on Duty

Dear Felicia, Many thanks for your contact and your comments regarding the discomfort to your stay at our resort. We are sincerely sorry that everything was not up to the standard that you would have liked. We would like to let you know that we take all comments very seriously as we know they help us to improve our services, and wherever possible we are happy to listen and learn. We always try to do our best to satisfy our guests and make their vacation enjoyable; We cordially invite you to visit us in the near future and give us the opportunity to change your perception from our resort. Thank you again for your value review and for visiting us.

5 out of 5
The staff at the Hilton was excellent, the food was good at all of the restaurants and the buffet food that the staff prepared for you was also great. We really enjoyed being greeted by all of the friendly staff and the bartenders Arbey, Pony, and Toto at the lobby bar and tequilera were amazing. The staff at the Rincon Mexico were also great and the taco man was excellent. The pool was relaxing and the hotel was clean everywhere.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 24, 2019 by Manager on Duty

We truly appreciate your fabulous review. We feel really pleased that you enjoyed your vacation. Thank you again and it will be our honor to have you back with us in a near future.

2 out of 5
Service was very good at the Hilton. However upcharges on Cabanas (50 bucks a day) and certain food (lobster and seafood) not cool. Thought this was all inclusive and to make it worse, they would keep trying to sell you food dishes at dinner. Beach is indeed a mess, absolutely unswimmable. Not coming back to this property. For all inclusives, use Secrets Maroma or Grand Paraiso.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 21, 2019 by Manager on Duty

Dear Guest, Thank you for your comments regarding your stay with us and the time you have taken to express your discomfort, we are sincerely sorry that everything was not up to the standard that you would have liked. We would like to mention that we take all comments very seriously as we know they help us to improve our services. We would be grateful to have another opportunity to pamper you.

5 out of 5
Cannot beat the service, food and staff. An excellent choice for adults only all-inclusive. The beach is in bad shape but the pool is huge and plenty of other things to do-great location. Well worth staying here-highly recommended!

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 16, 2019 by Manager on Duty

On behalf of HILTON Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

5 out of 5
Great location, great food selections, staff was very attentive. We would definately stay here again

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 2, 2019 by Manager on Duty

We truly appreciate your fabulous review. We feel really pleased that you enjoyed your vacation. Thank you again and it will be our honor to have you back with us in a near future.

About the Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Location Av. Constituyentes No. 2, Playa del Carmen, QROO 77780

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
Water activities

  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Tennis lessons
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • Snorkeling included

Property Features

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor tennis court, a steam room, and a fitness center. Free valet parking is available. A complete renovation of Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated was completed in December 2019. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 513 guestrooms or units
  • 4 levels
  • 4 buildings
  • 8 dining venues
  • 7 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2005
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated offers 513 accommodations with private spa tubs and free minibar items. Rooms open to balconies. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private hot tub
  • Private balcony
  • Sitting area
  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Pelicanos - This beachfront restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Rincón Mexicano - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Kalamata - This theme restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Fitness classes on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

SPAzul has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Student groups on spring break are not allowed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: MXN 1.65 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Playa Carmen
  • Playa Carmen All Inclusive
  • Playa Carmen Resort
  • Royal Playa Carmen
  • Royal Playa Carmen All Inclusive Spa & Resort
  • Royal Playa Carmen Spa
  • Royal Playa Carmen All Inclusive Spa Resort
  • Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
  • Hilton Playa Carmen Adults-Only All-Inclusive
  • Hilton Carmen AdultsOnly Incl
  • Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
  • The Royal Playa del Carmen All Inclusive Spa Resort
  • Hilton Playa Carmen All-Inclusive Adult Resort
  • Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
  • Hilton Playa Carmen All-Inclusive Adult
  • Hilton Playa Del Carmen An Adults Only All Inclusive
  • The Royal Del Carmen Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.