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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property
5-star beachfront property near Mahi Golf Course

Choose dates to view prices

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Suite (River Jump) | View from room
Creator video - submitted by Saifuddin travel shop
Property entrance
Water park
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Pet friendly

Explore the area

View in a map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Garden Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Garden Suite

  • Sleeps 4

View all photos for River Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

River Suite

  • Sleeps 4

View all photos for Suite, Oceanfront (Adults)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, Oceanfront (Adults)

  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Oceanfront

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)
  • Ocean view
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Garden

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Garden

8.4 out of 10
Very good
(96 reviews)
  • Garden view
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 1352 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, Ocean View

9.2 out of 10
Wonderful
(31 reviews)
  • Ocean view
  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River

Suite River | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite River

8.8 out of 10
Excellent
(87 reviews)
  • River view
  • 657 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Oceanfront (Swim-up Adults)

Room, Oceanfront (Swim-up Adults) | Outdoor pool | Indoor pool, 15 outdoor pools, pool umbrellas, sun loungers

Room, Oceanfront (Swim-up Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Swim Up Garden)

Room (Swim Up Garden) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room (Swim Up Garden)

8.8 out of 10
Excellent
(18 reviews)
  • Garden view
  • 624 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite (Adults)

Junior Suite (Adults) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite (Adults)

  • Beach view
  • 1352 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (River, Adults)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (River, Adults)

9.6 out of 10
Exceptional
(7 reviews)
  • River view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (River Spa)

Suite (River Spa) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)
  • River view
  • 640 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Spa)

Junior Suite (Spa) | View from room

Junior Suite (Spa)

  • Garden view
  • 1352 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Spa Adults)

Suite (Garden Spa Adults) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (Garden Spa Adults)

9.4 out of 10
Exceptional
(13 reviews)
  • Garden view
  • 640 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite with River View

9.4 out of 10
Exceptional
(3 reviews)
  • River view
  • 570 sq ft
  • Sleeps 4

View all photos for Suite Superior with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Superior with Garden View

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 592 sq ft
  • Sleeps 4

View all photos for Suite with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite with Sea View

  • Sea view
  • 570 sq ft
  • Sleeps 4

View all photos for Suite Premium with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Premium with Sea View

  • Sea view
  • 570 sq ft
  • Sleeps 3

View all photos for Suite Deluxe with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Deluxe with Sea View

  • Sea view
  • 570 sq ft
  • Sleeps 4

View all photos for Suite Superior with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Superior with Sea View

  • Sea view
  • 592 sq ft
  • Sleeps 3

View all photos for Suite Junior

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Junior

  • 1356 sq ft
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Junior with Sea View

  • Sea view
  • 1356 sq ft
  • Sleeps 3

View all photos for Suite with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite with Garden View

9.6 out of 10
Exceptional
(14 reviews)
  • Garden view
  • 570 sq ft
  • Sleeps 4

View all photos for Suite (River Jump)

Suite (River Jump) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (River Jump)

  • River view
  • 640 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Master)

Suite (Master) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (Master)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Standard with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Standard with River View

  • River view
  • 484 sq ft
  • Sleeps 4

Junior Suite

  • Sleeps 4

Suite with Ocean View

  • Sleeps 4

View all photos for Suite Luxury with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Luxury with Garden View

  • Garden view
  • 570 sq ft
  • Sleeps 3

View all photos for Suite Luxury with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Luxury with River View

  • River view
  • 624 sq ft
  • Sleeps 3

View all photos for Suite Premium with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Premium with River View

  • River view
  • 624 sq ft
  • Sleeps 3

View all photos for Suite Junior with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Junior with River View

  • River view
  • 1356 sq ft
  • Sleeps 3

View all photos for Oceanfront Family Suite

Miscellaneous

Oceanfront Family Suite

  • Sleeps 3

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About the neighborhood

Playa del Carmen

On the beach.At this property, you'll be steps from Cenote Santa Cruz and within a 15-minute walk of Xenses Park. Xcaret Eco Theme Park and Xplor Theme Park are also within 2 miles (3 km).

What's nearby

  • Cenote Santa Cruz - 3 min walk - 0.2 miles
  • Xcaret Eco Theme Park - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Ferry to Cozumel - 5 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
  • ‪The Buffete - ‬2 min walk
  • ‪Arriba Baja - ‬16 min walk
  • ‪El Xentral - ‬10 min walk
  • ‪El Mercado De San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5-star beachfront property near Mahi Golf Course
Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 15 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 20 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business center and meeting rooms are available. An indoor pool, a children's pool, and a 24-hour fitness center are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 1800 guestrooms or units
  • 7 levels
  • 10 buildings
  • 20 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 14 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Built in 2017
  • Full breakfast (free)
  • Deli
  • Supervised childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Exterior
Occidental at Xcaret Destination - All Inclusive
Playa del Carmen
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.2 out of 5, Very Good, 5,255 reviews
$236 nightly
The price is $289
May 5 - May 6
Total with taxes and fees
Occidental at Xcaret Destination - All Inclusive

Property amenities

Family friendly

  • 15 outdoor pools
  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 20 restaurants
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Handrails in stairways (40 inches high)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

How close is Hotel Xcaret Mexico - All Parks / All Fun Inclusive to the airport?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive is 18.3 mi (253-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of Apr 6, 2026, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on Apr 22, 2026 start from $983, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have an airport shuttle?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers a free airport shuttle, available 24 hours a day, at scheduled times.

How close is Hotel Xcaret Mexico - All Parks / All Fun Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive offer free breakfast?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers free full breakfast every day from 7:00 AM to noon.

Is there a casino at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (11-min drive) is nearby.

What time is check-in at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

This property offers free self parking.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a pool?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive features 15 outdoor pools, an indoor pool, and a children's pool.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a restaurant?

There are 20 onsite restaurants, offering options like Mexican cuisine, pool views, and a beachfront location.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a spa?

This property has a spa, which features sports massages, Ayurvedic treatments, and mud baths.

How close is Hotel Xcaret Mexico - All Parks / All Fun Inclusive to downtown Playa del Carmen?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive is 1.7 mi away from Xcaret.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 980 out of 1469 reviews
Rating 8 - Good. 176 out of 1469 reviews
Rating 6 - Okay. 123 out of 1469 reviews
Rating 4 - Poor. 80 out of 1469 reviews
Rating 2 - Terrible. 110 out of 1469 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Cassie

Liked: Cleanliness, amenities, property conditions & facilities
The entire fun inclusive experience was amazing. The hotel was so awesome. We did not even wanna leave the resort to go to the parks. On the days we did end up going to the Parks. The service was phenomenal and we had an excellent time.
Stayed 6 nights in Dec 2025

8/10 Good

Josefine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms and many pools and restaurants to choose between. The sun chairs are taken very early by people laying their towels there and for lunch and dinner many restaurants are busy with a wait of 30-60 minutes for a table. All activities except the parks were fully booked all days of our trip. Also the restaurants with reservation needed. Disappointing since we were looking forward to some of the restaurants and activities. For that price we expected more availability
Stayed 3 nights in Dec 2025

10/10 Excellent

Audra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing luxury vacation. You definitely get what you pay for in every way.
Stayed 6 nights in Dec 2025

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, amenities
The staff and amenities were great and the resort was beautiful and clean However, checking in took way too long and the room wasn't cleaned everyday or particularly well. The buffet's were great and most a la cart restaurants were very good but a couple were just so so and had very slow service. All in all a very good experience with some room for improvement.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jerry

Stayed 6 nights in Dec 2025

10/10 Excellent

jin hyuk

Stayed 4 nights in Dec 2025

2/10 Terrible

RAMINDER

Traveled with group, Traveled with family
Disliked: Amenities
Everything was bad. Service, food staff. You name it and it was the worst experience I have ever had. Never ever will I stay at this resort or recommend anyone to stay here.
Stayed 6 nights in Dec 2025

10/10 Excellent

Allison

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and very convenient to all parks, especially with little kids. Will come back for vacation again.
Stayed 6 nights in Dec 2025

8/10 Good

Junhee

Stayed 6 nights in Dec 2025

10/10 Excellent

Maria Celia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolute dream of a vacation stay! The best food, amenities for all ages, the parks and day trips made the experience even more memorable all while being emerged in out Mexican culture. And above everything, the best customer service from housekeeping staff, bartenders, food servers, lifeguards and kids club staff!!! We will be back soon, a family tradition has been established. Gracias Xcaret!
Stayed 3 nights in Nov 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent experience top to bottom. The hotel is massive and offers something for every shape and size of family / group. We had a great time and are likely to return.
Stayed 7 nights in Dec 2025

4/10 Poor

Sidney Randall

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not enough pool side chairs. Service was terrible in all restaurants. You had t slip staff tips to get anything done.
Stayed 7 nights in Dec 2025

10/10 Excellent

Manuel

Stayed 5 nights in Dec 2025

10/10 Excellent

Pradhumna

Stayed 2 nights in Dec 2025

4/10 Poor

Emily

Stayed 5 nights in Dec 2025

6/10 Okay

Emre, San Jose

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pros: The grounds are beautiful and lush, with well-appointed rooms. The included parks and activities add great value and are genuinely fun. Reservation restaurants offer excellent food, high-quality drinks, and there are plenty of pools and cenotes to enjoy. Airport transportation is comfortable, with a dedicated hotel waiting area at Cancun airport. Cons: Guest services were unresponsive before arrival and difficult to reach on-site. There is no clear orientation system, and the app is dysfunctional, making reservations hard to secure. The resort feels overcrowded and understaffed, with frequent lines and limited buffet access. Sales pressure for timeshares and photos is persistent. Park wait times can exceed an hour, buffet food lacks international variety, grab-and-go snacks are scarce, and the large property size makes getting around time-consuming.
Stayed 6 nights in Dec 2025

10/10 Excellent

Haihui

Stayed 5 nights in Dec 2025

4/10 Poor

Sang hyun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Jose

Stayed 3 nights in Dec 2025

10/10 Excellent

Ashish

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is huge and overwhelming at times however the selection in food options and access to parks makes it a great option if your family likes action and adventure
Stayed 3 nights in Dec 2025

2/10 Terrible

yiqiao

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
Cockroaches, water leak damage, and no resolution We stayed at Hotel Xcaret México . This was a very disappointing experience. •no one picked up our phone during the whole stay • The room had many cockroaches during our stay. • There was a water leak in the room that damaged our personal valuable belongings I have all the evidence and the hotel admitted but refused fair compensation. I would not recommend this hotel.
Stayed 7 nights in Dec 2025

8/10 Good

Peng, Great Neck

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was just Ok. Everything else was Great!
Stayed 2 nights in Dec 2025

4/10 Poor

Aeyung

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed in the River Jump room, but the water was not suitable for swimming, and the room felt humid with a musty smell. Room service was hard to reach and slow
Stayed 6 nights in Dec 2025

10/10 Excellent

Abel, LAS VEGAS

Liked: Cleanliness, amenities, property conditions & facilities
The best All Inclusive vacation ever!Resort, staff, food 3rd time going and will be back soon….
Stayed 5 nights in Dec 2025

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025