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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property
5-star beachfront property near Mahi Golf Course

Choose dates to view prices

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Suite (River Jump) | View from room
Creator video - submitted by Saifuddin travel shop
Aerial view
Sauna, hot tub, steam room, Turkish bath, body treatments, mud baths
Water park

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Pet friendly

Explore the area

View in a map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite, Oceanfront (Adults)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, Oceanfront (Adults)

  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Oceanfront

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)
  • Ocean view
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Garden

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Garden

8.4 out of 10
Very good
(95 reviews)
  • Garden view
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 1352 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, Ocean View

9.2 out of 10
Wonderful
(31 reviews)
  • Ocean view
  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River

Suite River | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite River

8.8 out of 10
Excellent
(87 reviews)
  • River view
  • 657 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Oceanfront (Swim-up Adults)

Room, Oceanfront (Swim-up Adults) | Outdoor pool | Indoor pool, 15 outdoor pools, pool umbrellas, sun loungers

Room, Oceanfront (Swim-up Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Swim Up Garden)

Room (Swim Up Garden) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room (Swim Up Garden)

8.8 out of 10
Excellent
(18 reviews)
  • Garden view
  • 624 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Adults

Junior Suite Adults | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite Adults

  • Beach view
  • 1352 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite River Adults

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite River Adults

9.6 out of 10
Exceptional
(7 reviews)
  • River view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (River Spa)

Suite (River Spa) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)
  • River view
  • 640 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Spa)

Junior Suite (Spa) | View from room

Junior Suite (Spa)

  • Garden view
  • 1352 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Spa)

Suite (Garden Spa) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (Garden Spa)

9.4 out of 10
Exceptional
(13 reviews)
  • Garden view
  • 640 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite with River View

8.0 out of 10
Very good
(1 review)
  • River view
  • 570 sq ft
  • Sleeps 4

View all photos for Suite Superior with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Superior with Garden View

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 592 sq ft
  • Sleeps 4

View all photos for Suite with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite with Sea View

  • Sea view
  • 570 sq ft
  • Sleeps 4

View all photos for Suite Premium with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Premium with Sea View

  • Sea view
  • 570 sq ft
  • Sleeps 3

View all photos for Suite Deluxe with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Deluxe with Sea View

  • Sea view
  • 570 sq ft
  • Sleeps 4

View all photos for Suite Superior with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Superior with Sea View

  • Sea view
  • 592 sq ft
  • Sleeps 3

View all photos for Suite Junior

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Junior

  • 1356 sq ft
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Junior with Sea View

  • Sea view
  • 1356 sq ft
  • Sleeps 3

View all photos for Suite with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite with Garden View

9.8 out of 10
Exceptional
(12 reviews)
  • Garden view
  • 570 sq ft
  • Sleeps 4

View all photos for Suite (River Jump)

Suite (River Jump) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (River Jump)

  • River view
  • 640 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Master)

Suite (Master) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (Master)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Standard with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Standard with River View

  • River view
  • 484 sq ft
  • Sleeps 4

View all photos for Suite Luxury with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Luxury with Garden View

  • Garden view
  • 570 sq ft
  • Sleeps 3

View all photos for Suite Luxury with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Luxury with River View

  • River view
  • 624 sq ft
  • Sleeps 3

View all photos for Suite Premium with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Premium with River View

  • River view
  • 624 sq ft
  • Sleeps 3

View all photos for Suite Junior with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Junior with River View

  • River view
  • 1356 sq ft
  • Sleeps 3

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About the neighborhood

Playa del Carmen

On the beach.At this property, you'll be steps from Cenote Santa Cruz and within a 15-minute walk of Xenses Park. Xcaret Eco Theme Park and Xplor Theme Park are also within 2 miles (3 km).

What's nearby

  • Cenote Santa Cruz - 3 min walk - 0.2 miles
  • Xcaret Eco Theme Park - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Ferry to Cozumel - 5 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
  • ‪The Buffete - ‬2 min walk
  • ‪Arriba Baja - ‬16 min walk
  • ‪El Xentral - ‬10 min walk
  • ‪El Mercado De San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5-star beachfront property near Mahi Golf Course
Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 15 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 20 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business center and meeting rooms are available. An indoor pool, a children's pool, and a 24-hour fitness center are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 1800 guestrooms or units
  • 7 levels
  • 10 buildings
  • 20 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 14 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Built in 2017
  • Full breakfast (free)
  • Deli
  • Supervised childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Exterior
Occidental at Xcaret Destination - All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.2 out of 5, Very Good, 5,270 reviews
$269 nightly
The price is $328
Apr 5 - Apr 6
Total with taxes and fees
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Property amenities

Family friendly

  • 15 outdoor pools
  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 20 restaurants
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Handrails in stairways (40 inches high)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

How close is Hotel Xcaret Mexico - All Parks / All Fun Inclusive to the airport?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive is 18.3 mi (253-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of Mar 12, 2026, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on Apr 11, 2026 start from $1,246, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have an airport shuttle?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers a free airport shuttle, available 24 hours a day, at scheduled times.

How close is Hotel Xcaret Mexico - All Parks / All Fun Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive offer free breakfast?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers free full breakfast every day from 7:00 AM to noon.

Is there a casino at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (11-min drive) is nearby.

What time is check-in at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

This property offers free self parking.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a pool?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive features 15 outdoor pools, an indoor pool, and a children's pool.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a restaurant?

There are 20 onsite restaurants, offering options like Mexican cuisine, pool views, and a beachfront location.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a spa?

This property has a spa, which features sports massages, Ayurvedic treatments, and mud baths.

How close is Hotel Xcaret Mexico - All Parks / All Fun Inclusive to downtown Playa del Carmen?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive is 1.7 mi away from Xcaret.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 972 out of 1448 reviews
Rating 8 - Good. 168 out of 1448 reviews
Rating 6 - Okay. 119 out of 1448 reviews
Rating 4 - Poor. 79 out of 1448 reviews
Rating 2 - Terrible. 110 out of 1448 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Cassie

Liked: Cleanliness, amenities, property conditions & facilities
The entire fun inclusive experience was amazing. The hotel was so awesome. We did not even wanna leave the resort to go to the parks. On the days we did end up going to the Parks. The service was phenomenal and we had an excellent time.
Stayed 6 nights in Dec 2025

2/10 Terrible

Aidin, Brooklyn

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2025

6/10 Okay

Benjamin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible sleeping arrangement. All rooms are equipped with double beds not suitable for 2 adults if you come with family of 4. Sofa bed is also uncomfortable. Rest is great.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ian

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Very clean and great food
Stayed 4 nights in Dec 2025

8/10 Good

Yuchen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room and staff are excellent. All the parks are great to explore. Kids enjoyed their stay. However, we don’t like the park where there is a sale representative advising they will give us $180 credit after having a 90min presentation with them about vacation plan. They told us they would give us $90 after we told them we don’t have that much time, only 30min. We repeatedly told them we only had around 30min. At the end, they thought we would spend 90min to exchange $180. We had to go after they chit chat us for nothing. I personally don’t like their sale tactic which is the only bad experience with this trip.
Lobby view
Night view from the chapel
Stayed 5 nights in Nov 2025

6/10 Okay

Connie Bejarano

Traveled with family
Disliked: Cleanliness, staff & service
room service was horrible, they don’t answer the phone. When you finally ask someone for help they tell you they will be right back and they don’t. The food was cold or wrong order, they don’t restock daily, they took 3days to bring the extra blankets we asked for and there were two roches in the room. We called about them on the 2nd night and went to the lobby ro inform them. They did nothing. Also, transportation is not available if your flight leave after midnight
Stayed 4 nights in Dec 2025

2/10 Terrible

Travis

Traveled with group
Liked: Cleanliness
Our ocean view suite had no view of the ocean. We had to continuously ask for more water in our room, they would not replenish it when they cleaned. Food was subpar
Stayed 4 nights in Dec 2025

10/10 Excellent

carolyn

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Wonderful and telaxing
Stayed 1 night in Dec 2025

4/10 Poor

Jennifer

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Not all the restaurants were good, there was not tacos stands everywhere, the bell hop people were rude, I asked them if they could take us too are room, I guess they wanted to stand and talk instead of doing there jobs, room service was gross and took hour to get anything, I loved the way the place look it was beautiful but it can be better, also they need better medical team on staff when it takes ambulance over hour to get there, all around my 3 nights sucks was not worth my money
Stayed 3 nights in Dec 2025

8/10 Good

Kostandinos, Anaheim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean The best drinks server at the pool was Daniel Pat Unique bars around the property
Stayed 6 nights in Nov 2025

10/10 Excellent

Ogochukwu

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Omg! Where do i start. The staff was amazing, everybody has a smile on their faces and always available to help. The food was delicious which was surprising for an all inclusive. Top shelf beverages. A lot of activities. The whole facility is very neat and smells nice. I can go on and on. I would definitely come back!
Stayed 4 nights in Dec 2025

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent in all aspects honestly I think it’s my favorite place for vacations wherever you look is a picture spot and the rooms are very nice the food is good as well
Stayed 5 nights in Nov 2025

4/10 Poor

Siavash

Traveled with family
Liked: Cleanliness, property conditions & facilities
The place is too big can be very crowded. Specially, the restaurants hard to get reservations at some of the restaurants feels like you’re on a giant cruise ship. For the prices that they charge I expected a little bit better personalized service.
Stayed 3 nights in Nov 2025

8/10 Good

Ana

Stayed 5 nights in Nov 2025

4/10 Poor

fernando

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
This is the fifth time we’ve come to this resort, and it’s not worth what we paid. The room they gave us was full of cockroaches—they were coming out from everywhere. We had to change rooms at 2:00 a.m. The food is no longer as good as it used to be, the service has also gone down a lot in quality, and they don’t have enough staff. At the “Faroles” restaurant, there’s no entertainment anymore, and now they close very early. Everything closes very early, from bars to restaurants. I also didn’t like the age-restricted areas because if my daughter wants to go to the district, she would have to go alone since they didn’t let her brother, who is 12, enter. Oh, and the distances are huge to walk from one place to another. It wasn’t a good experience. Not for a five diamond resort it’s more like a four star resort now
Stayed 3 nights in Nov 2025

10/10 Excellent

LLoyd

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing !
Stayed 8 nights in Nov 2025

10/10 Excellent

Guanfeng

Stayed 7 nights in Nov 2025

10/10 Excellent

jose luis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect. It was beautiful the hotel it's really big so many options to eat you can eat all day , if you want to you can stay there for days and never finished exploring everything you want you find it and every corner it's perfect for especial vacations.
Stayed 4 nights in Oct 2025

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best resort i’ve ever been to, clean, amazing food, amazing parks included.
Stayed 7 nights in Nov 2025

4/10 Poor

jessica

Stayed 5 nights in Nov 2025

10/10 Excellent

James, Hanmer

Traveled with family
Liked: Cleanliness, amenities
Check in was the worst part almost 2 hrs & maybe 4 couples in front of us. No refreshments at check in. Other than that it was amazing!!!!! Would definitely go again. If I can be notified of deals I would make it my next destination!
Stayed 6 nights in Nov 2025

10/10 Excellent

Carina

Stayed 2 nights in Nov 2025

8/10 Good

Ginette Lynn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The good- The property is massive, beautiful and well kept. Rooms (even the most basic) are spacious and clean and the beds are very comfortable. Amazing variety of food and quality is excellent! Majority of the staff are friendly and helpful. The bad- customer service could definletey be improved. Long waits to speak to concierge, disorganzied and given wrong or conflicting information several times that resulted in wasted time.
Stayed 5 nights in Nov 2025

10/10 Excellent

Bobbi

Stayed 5 nights in Nov 2025

8/10 Good

Kenneth, Denver

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is beautiful. My only reason to give it 4 stars and not 5 is because the staff try very hard to sell you a timeshare, or to be part of their VIP club. They’re extremely pushy, they’ll lure you in with a free dinner BUT you must attend a 3 hour presentation. Don’t fall for it, they’re there to serve you, not the other way around.
Stayed 5 nights in Nov 2025