All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks, and local beverages included
- 24-hour room service (limited menu)
- In-room minibar (all beverages included)
- In-room liquor dispensers
- Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Land activities
- Fitness facilities
- Tennis
- Volleyball
Lessons/classes/games
Kids' club
- Supervised activities for children between 4 and 12 years old
Entertainment
- Onsite entertainment and activities
- Access to offsite clubs
- Onsite live performances
Not included
- Motorized water sports
- Scuba-diving certification
- Scuba-diving lessons
- Snorkeling excursions
- Premium and/or non-domestic beverages
- Airport transfers
- Childcare
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
- Transportation to offsite activities
- Access to offsite clubs included
- Windsurfing included
- Taxes included
- 24-hour room service
- Buffet and à la carte dining
- Airport transfers not included
- Premium/non-domestic beverages not included
- Fitness facilities included
- Tennis included
- Volleyball included
- Laundry/dry cleaning services not included
- Childcare not included
- Snorkeling excursions not included
- Scuba diving certification not included
- Limited meals offered through room service
- Motorized water sports not included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Transportation to offsite activities not included
- Offsite tours not included
- Scuba diving lessons not included
- Yoga classes/lessons included
- Dancing classes/lessons included
- Onsite entertainment and activities included
- Gratuities included
- Local beverages and soft drinks only
- Additional gratuities accepted
- All food and beverages included
- Food and beverage restrictions apply
- Minibar (all beverages included)
- In-room liquor dispensers
- Meals and drinks at companion properties included
- All non-motorized water sports included
- Onsite live performances included
- Snorkeling included
Property Features
Riu Palace Mexico All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Mexico All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, outdoor tennis courts, and a health club. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Limo/town car service and a meeting room are available. A children's pool, a spa tub, and a sauna are also featured at the family-friendly Riu Palace Mexico All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.
- 1 building
- 434 guestrooms or units
- 3 levels
- 6 dining venues
- 4 bars or lounges
- Buffet breakfast (free)
- Bar by the pool
- Swim-up bar
- Coffee shop
- Kid's club (free)
- Beach lounge chairs
- Towels for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- 1 conference room
- Dry cleaning
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff is multilingual
- Storage area for luggage
- Car service
- Tour and ticket information
- Concierge
- Wedding services available
- Pool or billiards table
- Garden
- Gift shop
- Beauty salon
- Computer for guest use
- Television in lobby
- ATM
- Onsite shopping
- Bellhop
- Elevator
- Smoking in designated areas
Family Friendly Amenities
- Number of outdoor pools - 4
- Children's pool
- Separate living room
- Free WiFi
- Outdoor tennis courts - 2
- Children's club (free)
- Playground on site
- Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Transport
-
Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (60.5 km / 37.6 mi)
-
Parking: Free self parking
Room Amenities
Riu Palace Mexico All Inclusive offers 434 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate living rooms. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
- Private balcony
- Living room
- Minibar
- In-room dining (24 hours)
- Flat-screen television
- Satellite channels
- Coffee maker
- Separate shower and tub
- Cribs (free)
- Rollaway beds (free)
- Housekeeping (daily)
- Nightly turndown service
- Hair dryer
- Laptop safe
- Toiletries (free)
- Telephone
- Iron and ironing board
- Blackout drapes
- Exterior corridor access
- Climate control (air conditioning)
- Ceiling fan
- Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Don Julian - This buffet restaurant serves breakfast and dinner.
La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
La Bodega - This restaurant specializes in Mexican cuisine. Open daily.
Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.
Nearby Activities
Outdoor tennis courts and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Snorkeling on site
- Playground on site
- Bicycle rentals nearby
- Golfing nearby
- Surfing/boogie boarding on site
- Fitness classes on site
- Sailing on site
- Volleyball on site
- Kayaking on site
- Personal motorized watercraft on site
- Windsurfing on site
- Scuba diving nearby
Spa Services
Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room.
The spa is open daily.
- Steam room in spa
- Massages on beach
- Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Wheelchair accessible parking
Hotel Policies
Check-in
- Check-in time ends at 11 PM
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Check-out
Payment types
Children and extra beds
- Children are welcome.
- Free rollaway/extra beds!
- Free cribs (infant beds)!
Pets
- Pets and service animals are not allowed at Riu Palace Mexico All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- Debit cards not accepted
- No pets or service animals allowed
Fees
Guests will be asked to pay the following charges at the property:
- Resort fee (October - December): MXN 10.00 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
- Riu Palace
- Riu Palace All Inclusive
- Riu Palace Mexico
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- Riu Mexico
- Riu Palace Mexico Hotel
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- Mexico Palace Riu
- Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
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- Riu Palace Mexico All Inclusive All-inclusive property
You should know
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- Registered guests are the only ones allowed to be in guestrooms.
- Pets and service animals are not allowed on site.
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