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4.3 out of 5

"I liked the cleanliness of the rooms and property, food was a little sub par, beer selection was sub par. Their mixed drinks were good However. Overal ... " More

By a verified traveler on Sat 21 Aug 2021

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Hotel Description

4-star beachfront property near Playa del Carmen Main Beach

Beachfront retreat

Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 miles (5 km).

All-inclusive

A full-service spa, 6 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach surfing, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, balconies

Featuring conveniences like living rooms and coffee/tea makers, the 434 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include balconies, 24-hour room service, and minibars.

Suite (E)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Jetted Tub (L)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Superior E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite (L)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior Suite (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Palace Mexico All Inclusive ratings based on 26 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Mexico All Inclusive

Everyone (12) Couples (6) Family (9)
3 out of 5
All was great

Posted by on Dec 19, 2021

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Comment from Hotel Management

Dec 23, 2021 by Online Reputation Manager

Dear PATRICIA, Thank you for choosing Riu! We are happy to hear you had an enjoyable stay with us and we look forward to welcoming you again in one of our hotels in the near future! With best regards, Hotel Riu Palace Mexico Online Reputation Manager

1 out of 5
The front desk staff didn’t really help with the taxis and transportation

Posted by on Aug 27, 2021

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Comment from Hotel Management

Aug 31, 2021 by Online Reputation Manager

Dear Armando, Thank you for choosing us and taking the time to leave your remarks. While we are surprised by your experience, we are sorry to read that we inconvenienced you during your stay by not providing the services you are accustomed to receiving. At our front desk we are committed to giving all our guests a warm welcome and a professional service from the moment they arrive at our hotel, so we are concerned to read your comments in regards to the service you received as this is not a reflection of the way our team is trained to deal with situations or reflective of the usual positive feedback that we receive. Please accept our apologies for this and be assured that we have met with the heads of the mentioned areas to discuss your review. Our colleague is reviewing this with his team. It is our hope you give us another chance to prove that we have changed and take your comments seriously. Best Regards, Hotel Riu Palace Mexico Online Reputation Manager

4 out of 5
I liked the cleanliness of the rooms and property, food was a little sub par, beer selection was sub par. Their mixed drinks were good However. Overall I’d probably go again for the right price 4/5 stars for me

Posted by on Aug 21, 2021

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5 out of 5
Beautiful and grand property! Felt welcomed, pampered and very safe during my stay. Loved all the amenities. Great quiet beach, loved the pool area. Food was very good specially at the specialty restaurants. The staff was very friendly, property was very clean. COVID-19 tests we’re done in property free of charge. This hotel is great for families, couples or even solo trips. The area around the hotel is very safe to walk around. Loved all the restaurants inside the Playacar neighborhood and shops! Will definitely stay here again!

Posted by on Jul 2, 2021

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5 out of 5
The all inclusive Riu Palace Mexico was extremely clean, staff was very nice and hands-on. The food was delicious and there were different varieties for everyone!

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 22, 2021 by Online Reputation Manager

Dear Guest, Thank you for your visit and your time to share your experiences with us. We are happy to serve you and are delighted to know that you enjoyed your stay. We hope to your return in the near future. With our best wishes we remain, Hotel Riu Palace Mexico Online Reputation Manager

4 out of 5
No 5 stars anymore, every morning is noisy, no adults only anymore, the new ( no so new design) is very cheap. The covid 19 rules are very good . In the night no dress code so looks really bad.

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 16, 2021 by Online Reputation Manager

Dear Guest, Thank you very much for returning to Hotel Riu Palace Mexico and taking the time to review your recent stay. While we are glad about your 4 out of 5 point rating we are grateful for your suggestion for improvement, which we are happy to forward it to the responsible department. Please accept our apologies for any inconvenience. We hope to see you again soon. With best regards, Hotel Riu Palace Mexico Online Reputation Manager

1 out of 5

Posted by on Nov 22, 2020

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5 out of 5
This hotel is beautiful and the staff is very friendly!!! We are definitely staining here again.

Posted by , from Houston on Oct 13, 2020

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5 out of 5
Very friendly and lots of activities - wide variety of food

Posted by on Feb 23, 2020

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1 out of 5
The hotel lost half of our family's reservations and claimed we booked half a mile down the beach at a partner resort. When we showed the check in desk the print out showing the reservation at Riu Palace Mexico not another resort they brushed it aside and insisted we check in at the other resort. We spent our vacation taxi-ing between the resorts 2-3x a day with small children and a 76 year old who walks with a cane. The hotel offered no apologies or refunds for their mistake. After it took 5 hours to have 2 extra bottles of water delivered to our room, we gave up asking the reception staff for anything. The wait staff and cleaning staff were extremely friendly and helpful. The lobby, pools and "photo opportunity" areas are much nicer than the rooms and common hallways, which makes for a great marketing campaign but is disappointing in person. I would not stay at a Riu resort again.

Posted by on Jan 2, 2020

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to offsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium/non-domestic alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to offsite nightclubs included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Riu Palace Mexico All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Mexico All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, outdoor tennis courts, and a health club. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a meeting room and limo/town car service. A children's pool, a spa tub, and a sauna are also featured at the family-friendly Riu Palace Mexico All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 1 building
  • 434 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Children's club (free)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riu Palace Mexico All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate living rooms. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Living room
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Don Julian - This buffet restaurant serves breakfast and dinner.

La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Bodega - This restaurant specializes in Mexican cuisine. Open daily.

Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Playground on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Sailing on site
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room.

The spa is open daily.

  • Massages on beach
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Mexico All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Riu Palace
  • Riu Palace All Inclusive
  • Riu Palace Mexico
  • Riu Palace Mexico All Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Mexico
  • Riu Palace Mexico Hotel
  • Riu Palace Mexico Playa Del Carmen
  • Riu Palace Playa Del Carmen
  • Riu Playa Del Carmen
  • Rui Palace Mexico
  • Mexico Palace Riu
  • Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
  • Riu Mexico Inclusive inclusiv
  • Riu Mexico Inclusive Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Palace Mexico All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.