See all properties

Hotel Riu Palace Mexico - All Inclusive

4.0 star property
4-star beachfront property near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Hotel Riu Palace Mexico - All Inclusive

Fountain
6 restaurants, breakfast, dinner served; Italian cuisine
Minibar, in-room safe, blackout drapes, iron/ironing board
Reception
On the beach, white sand, sun loungers, beach towels

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

View in a map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪8 min walk‬
  • Place, Playacar Beach
    ‪10 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪9 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite (Superior (U))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior (U))

8.0 out of 10
Very good
(15 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (U)

10.0 out of 10
Exceptional
(2 reviews)
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Deluxe

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Deluxe

  • 505 sq ft
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 419 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior with Garden View

  • 419 sq ft
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

  • 419 sq ft
  • Sleeps 4

View all photos for Room Superior

Minibar, in-room safe, blackout drapes, iron/ironing board

Room Superior

  • 419 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Deluxe

  • 505 sq ft
  • Sleeps 3

View all photos for Junior Suite (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (M)

8.6 out of 10
Excellent
(7 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (L)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior (L))

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (E))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior (E))

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Garden View (M)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (Superior, B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior, B2C-US)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (B2C-US)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (B2C)

  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (M)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Jetted Tub (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (M)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (L)

10.0 out of 10
Exceptional
(1 review)
  • 501 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (L)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C-CA)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior | B2C-CA)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (B2C-CA)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Jetted Tub (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (B2C-CA)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior | C)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, Jetted Tub (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (C)

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (C)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite, Garden View (U)

  • Sleeps 3
  • 3 King Beds

Junior Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club, Swim-Up, U)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up, U)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Adults Only, U)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (U)

8.6 out of 10
Excellent
(79 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

You may also like

Ad
Ocean Studio with Plunge Pool | Free minibar items, in-room safe, blackout drapes, iron/ironing board

Etéreo, Auberge Collection

Maroma
  • Pool
  • Spa
  • Pet friendly
  • Kids pool
4.8 out of 5, Exceptional, 38 reviews
$1,835 nightly
The price is $2,195
Nov 30 - Dec 1
Total with taxes and fees
Etéreo, Auberge Collection

About the neighborhood

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Playa del Carmen Main Beach and Quinta Avenida. Piste Cyclable sur Paseo Xaman-Ha and Playacar Beach are also within half a mile (1 km).

What's nearby

  • Playacar Golf Club - 8 min walk - 0.5 miles
  • Playacar Beach - 10 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 6 min drive - 1.8 miles
  • Playa del Carmen Main Beach - 7 min drive - 2.2 miles
  • Xcaret Eco Theme Park - 9 min drive - 4.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 52 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬5 min walk
  • ‪Bar Arrecife - ‬10 min walk
  • ‪rosa roja - ‬1 min walk
  • ‪La Terraza - ‬5 min walk
  • ‪Turquesa - ‬7 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

4-star beachfront property near Playa del Carmen Main Beach
Hotel Riu Palace Mexico - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Mexico - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a hot tub. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a meeting room and limo/town car service. A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Riu Palace Mexico - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 1 building
  • 434 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Similar properties

Fountain
Hotel Riu Palace Riviera Maya - All Inclusive
  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
4.6 out of 5, Wonderful, 2,525 reviews
$307 nightly
The price is $374
Nov 16 - Nov 17
Total with taxes and fees
Hotel Riu Palace Riviera Maya - All Inclusive

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Mexico - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

How close is Hotel Riu Palace Mexico - All Inclusive to the airport?

Hotel Riu Palace Mexico - All Inclusive is 19.9 mi (254-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Riu Palace Mexico - All Inclusive?

As of Nov 14, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Mexico - All Inclusive on Nov 16, 2025 start from $312.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Riu Palace Mexico - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Palace Mexico - All Inclusive.

How close is Hotel Riu Palace Mexico - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Palace Mexico - All Inclusive offer free breakfast?

Hotel Riu Palace Mexico - All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Palace Mexico - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (6-min drive) is nearby.

What time is check-in at Hotel Riu Palace Mexico - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Riu Palace Mexico - All Inclusive?

This property offers free self parking.

Does Hotel Riu Palace Mexico - All Inclusive have a pool?

Hotel Riu Palace Mexico - All Inclusive features 4 outdoor pools and a children's pool.

Does Hotel Riu Palace Mexico - All Inclusive have a restaurant?

Yes, there are 6 restaurants on site.

Does Hotel Riu Palace Mexico - All Inclusive have a spa?

Pamper yourself with a day at Renova, where you can enjoy massages.

How close is Hotel Riu Palace Mexico - All Inclusive to downtown Playa del Carmen?

Hotel Riu Palace Mexico - All Inclusive is 2 mi away from Playa del Carmen.

Reviews

Hotel Riu Palace Mexico - All Inclusive Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 653 out of 1000 reviews
Rating 8 - Good. 201 out of 1000 reviews
Rating 6 - Okay. 84 out of 1000 reviews
Rating 4 - Poor. 31 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

Reviews

10/10 Excellent

SARITA HEATHERLY, Spruce Pine

Stayed 11 nights in Aug 2025

4/10 Poor

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Miguel

Stayed 3 nights in Jul 2025

10/10 Excellent

PRADEEP

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to 6 RIU AND THIS ONE is super clean and the service on point food of best qualiety DRINKS premium.
Stayed 2 nights in Aug 2025

10/10 Excellent

Vitalina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel 10000% This is my 5th visit to this hotel and I don't want to change it, I recommend it with or without children
Stayed 6 nights in Aug 2025

2/10 Terrible

Nora

Disliked: Cleanliness, property conditions & facilities
Mold infested beds unclean and dated and maintained rooms . Took 3 times to find a room that was somewhat sleepable . Still Have mold on the mattress
Stayed 7 nights in Aug 2025

10/10 Excellent

collye, Devine

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Ricky

Stayed 3 nights in Jul 2025

4/10 Poor

Erica, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
The food at every restaurant was not good, everything else was nice.
Stayed 6 nights in Aug 2025

10/10 Excellent

Eloisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was very friendly. Food amazing
Stayed 6 nights in Jul 2025

10/10 Excellent

Komil

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools and beaches were lovely
Stayed 4 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
There is never a shortage of things to do with a choice of 5 RIU properties in walking distance.
Stayed 10 nights in Jul 2025

8/10 Good

Olga Mirian

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went during seaweed season(summer) so ocean wasn’t as clean as we would have liked but knew that coming in. I spoke to others who aren’t aware of this. Please know that if you plan on coming during the summer-the beach will have seaweed in playa & Cancun. That being said, the hotel does its best to clean it daily(I was actually expecting it to be way worse). The area on the beach has palm trees, hammocks and the waiters come and bring drinks to you. It’s actually one of the nicest beach areas I’ve been to. The staff is great especially Patricio, Leo, all the staff at the Mexican restaurant. The staff at the buffet is great as well. Marlene is in charge of the riuland(kids area) and she is awesome. She came up to me as she saw me struggling to inflate a floatie for my kids and asked if she could help. Some things you should know before you book: this RIU is quiet. If you plan on partying all the time at the hotel- prob not hotel for you. BUT it is directly in front of RIU tequila(cross small street) where they have white party. Also, about 20 mins from town. Has 6 pools but they’re not huge. If you bring kids they have a small pool but it is geared towards toddlers. My kids are 9 & 12 so they are too big for this area. Wish they had slides and bigger pool for kids like at other hotels. Kids still had fun. Hotel isn’t so big that you require a cart to get across. You can walk easily to all restaurants. Food is good. Need more entertainment.relaxing place-would come back

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Nancy

Stayed 5 nights in Jul 2025

6/10 Okay

ALVARO, bronx

Liked: Cleanliness, staff & service
Comfort=exellent Staff=amazing Food=exellent Service=exellent Lobby area= not appealing to Mexican culture Feel cold
Stayed 4 nights in Jul 2025

8/10 Good

Boban

Liked: Property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

Guadalupe

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Riu Palace Mexico in Playa del Carmen with a group of 15, and overall, I enjoyed my experience. The resort grounds are beautiful—well-maintained and relaxing—and the staff was consistently friendly and welcoming throughout our stay. The buffet was decent, offering a variety of options, though nothing particularly memorable. I didn’t get the chance to try the Italian restaurant, but we did dine at the steakhouse. The food there was just okay, and unfortunately, it took about an hour and a half to get our large party seated, which was frustrating. As for the accommodations, our rooms felt a bit outdated. The bathrooms were very small, and one of the biggest annoyances was the lack of functional electrical outlets—it was a challenge charging devices at night. Despite a few inconveniences, the overall vibe and friendly service made for a good stay. I’d recommend the resort with a few caveats, especially if traveling with a large group or needing modern room features.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ivan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Jul 2025

10/10 Excellent

Ramon

Stayed 8 nights in Jul 2025

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 5 nights in Jul 2025

10/10 Excellent

NICANOR, PORT CHESTER

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 5 nights in Jul 2025

6/10 Okay

LATONYA DENISE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
I’ve stayed at the Riu in Cabo, and that property is much more updated than this location. The rooms are so old and outdated and looks like they just slapped a coat of paint on the walls. The restaurants are not good at all. The Buffett is much better, but needs more options for those who don’t eat beef or pork. My daughter encounter a battle of stomach sickness on our last day after eating a burger from the restaurant near the pools. Too many insects over the foods and some of the items seemed old. The entertainment is mediocre, and can’t definitely be improved. Gustavo, was amazing for the work outs and just his overall personality. I expected a little more.

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
This RIU is definitely a favorite of mine. The location is perfect, the beach is beautiful, and the staff go above and beyond.
Stayed 8 nights in Jul 2025

10/10 Excellent

Jose

Traveled with group
The best #1
Stayed 4 nights in Jul 2025