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4.6 out of 5

"the resort is EXELENT, and the RESORT STAFF are very nice they go the extra mile to make you feel at home, the Food is super good, good restaurants ... " More

By a verified traveler on Thu 26 Apr 2018

Hotel Description

4-star beachfront property near Playa del Carmen Main Beach

Beachside getaway

Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 3 miles (5 km).

All-inclusive

A full-service spa, 6 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach surfing, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, balconies

Featuring conveniences like living rooms and coffee/tea makers, the 434 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include balconies, 24-hour room service, and minibars.

Junior Suite Superior Europe

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Suite (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Europe

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Jr Suite Superior

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Palace Mexico All Inclusive ratings based on 91 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Riu Palace Mexico All Inclusive

Everyone (11) Couples (1) Family (2)
5 out of 5
First of all I have stayed at the RIU Palace Mexico 8 times and it never disappoints.The property is very clean, staff absolutely goes out of their way to make sure your stay is enjoyable. Food as always is very good with a wide variety of dishes to satisfy any tastes. I have traveled to many other destinations but Playa Del Carmen is top notch. Wherever I travel I always look for a RIU property simply because they have vacation experiences mastered.

Posted by on Jun 14, 2019

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5 out of 5
Staff is very friendly, we enjoy the international and multi generational guests. You can relax or stay busy depending on the day.

Posted by on Mar 17, 2019

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5 out of 5
the resort is EXELENT, and the RESORT STAFF are very nice they go the extra mile to make you feel at home, the Food is super good, good restaurants for a romantic Date, Rooms are very nice.

Posted by , from Othello Wa. on Apr 26, 2018

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5 out of 5
Beach was amazing, rooms with balcony were great. Bartenders were like none other. Food and food choices were wonderful!

Posted by on Feb 25, 2018

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5 out of 5
Wanted to get away and lie on a beach, sip cocktails and have fun and this place was just what we needed. Place was clean, people were helpful and friendly. The food was great as we tried all the restaurants. If you are younger (we are mid fifties) and looking for a lot of activities, there are other places that have more but this place had just the right amount for us. The room great and kept clean....cant say anything bad about this place and would return again.

Posted by , from New Jersey on Jan 4, 2018

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5 out of 5

Superlative All-Inclusive

Pros: Everything was kept clean and in good condition. The staff was friendly, hard-working and attentive. The food was consistently good.
Cons: Not a big deal, but things didn't always happen when the schedule said they would. Timing was very - let's say relaxed.
Location: The beach is very nice. Scuba and snorkeling are good nearby. Tulum, Xcaret. Don't miss swimming in a Cenote!
We stayed at the Riu Palace Mexico during the Christmas to New Year's period. Although the hotel was full, it never felt crowded. There were lounges available at the pool and on the beach, tables in the restaurants (though for some of the specialty restaurants, there were sometimes waits - and some of the waits were inexplicable given tables that sat open - this is a problem we've observed at most all-inclusives). The room, grounds, rest rooms, pools and beach were kept very clean - I was amazed by the diligence of the staff. The food was consistently good in the buffet and specialty restaurants. None of us had any issues from the food or the water. We all agreed we'd happily go back there again.

Posted by , from Bethesda, MD on Dec 31, 2017

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5 out of 5

Excellent

Absolutely everything is excellent: the hotel, the food, the beach and the people working there.

Posted by , from San Jose, CA on Dec 20, 2017

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5 out of 5

Great

We have stayed at this hotel several times. Never had a bad experience. The staff is very accommodating and the food was very good for an all inclusive. Will definitely go back.

Posted by , from NH on Nov 29, 2017

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4 out of 5
Great hotel had access to all 6 resorts each resort had something good about (i.e. Best pool riviera maya, club was tequila, best restaurants and condition at Riu Mexico, best shows at the yutacan.) staff was awesome some of the best service out there.

Posted by on Oct 17, 2016

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5 out of 5

AMAZING HOTEL ON THE BEACH

Friendly staff who go out of their ways to ensure that our experience was the best possible. We went on a family trip and we loved the activities available and the rooms were very spacious and clean. Food was amazing, especially considering that it was an all inclusive. Highly recommend any of the Riu Hotels in Playa de Carmen

Posted by on Dec 25, 2015

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to offsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to offsite clubs included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local beverages and soft drinks only
  • All food and beverages included
  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Riu Palace Mexico All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Mexico All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, outdoor tennis courts, and a health club. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Limo/town car service and a meeting room are available. A children's pool, a spa tub, and a sauna are also featured at the family-friendly Riu Palace Mexico All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 1 building
  • 434 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 4
  • Children's pool
  • Separate living room
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (60.5 km / 37.6 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Mexico All Inclusive offers 434 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate living rooms. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Living room
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Don Julian - This buffet restaurant serves breakfast and dinner.

La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Bodega - This restaurant specializes in Mexican cuisine. Open daily.

Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

Outdoor tennis courts and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Fitness classes on site
  • Sailing on site
  • Volleyball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room.

The spa is open daily.

  • Steam room in spa
  • Massages on beach
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Riu Palace Mexico All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee (October - December): MXN 10.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Riu Palace
  • Riu Palace All Inclusive
  • Riu Palace Mexico
  • Riu Palace Mexico All Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Mexico
  • Riu Palace Mexico Hotel
  • Riu Palace Mexico Playa Del Carmen
  • Riu Palace Playa Del Carmen
  • Riu Playa Del Carmen
  • Rui Palace Mexico
  • Mexico Palace Riu
  • Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
  • Riu Mexico Inclusive inclusiv

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.