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Hotel Riu Palace Mexico - All Inclusive

4.0 star property
4-star beachfront property near Playa del Carmen Main Beach

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Photo gallery for Hotel Riu Palace Mexico - All Inclusive

Fountain
Minibar, in-room safe, blackout drapes, iron/ironing board
Property grounds
On the beach, white sand, sun loungers, beach towels
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Hot Tub
  • Bar

Explore the area

Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪8 min walk‬
  • Playacar Golf Club
    ‪2 min drive‬
  • Xcaret Eco Theme Park
    ‪13 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪254 min drive‬

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About the neighborhood

Playa del Carmen

Beachfront retreat .Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Piste Cyclable sur Paseo Xaman-Ha and Playacar Beach are also within half a mile (1 km).

What's nearby

  • Playacar Beach - 8 min walk - 0.4 miles
  • Playacar Golf Club - 2 min drive - 0.7 miles
  • Quinta Avenida - 5 min drive - 1.7 miles
  • Playa del Carmen Maritime Terminal - 5 min drive - 1.7 miles
  • Xcaret Eco Theme Park - 13 min drive - 5.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 52 min drive

Restaurants

  • ‪Rosa Roja - ‬1 min walk
  • ‪RIU Yucatan - ‬4 min walk
  • ‪Occidental Allegro - ‬7 min walk
  • ‪Pool Bar - ‬5 min walk
  • ‪Miyagi - ‬3 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

4-star beachfront property near Playa del Carmen Main Beach
Hotel Riu Palace Mexico - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Mexico - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a hot tub. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a meeting room and limo/town car service. A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Riu Palace Mexico - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 1 building
  • 434 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

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  • Hot Tub
  • Breakfast included
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Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Mexico - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

How close is Hotel Riu Palace Mexico - All Inclusive to the airport?

Hotel Riu Palace Mexico - All Inclusive is 19.9 mi (254-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Riu Palace Mexico - All Inclusive?

As of May 19, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Mexico - All Inclusive on May 21, 2025 start from $266.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Riu Palace Mexico - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Palace Mexico - All Inclusive.

How close is Hotel Riu Palace Mexico - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Palace Mexico - All Inclusive offer free breakfast?

Hotel Riu Palace Mexico - All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Palace Mexico - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (6-min drive) is nearby.

What time is check-in at Hotel Riu Palace Mexico - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Riu Palace Mexico - All Inclusive?

This property offers free self parking.

Does Hotel Riu Palace Mexico - All Inclusive have a pool?

Hotel Riu Palace Mexico - All Inclusive features 4 outdoor pools and a children's pool.

Does Hotel Riu Palace Mexico - All Inclusive have a restaurant?

Yes, there are 6 restaurants on site.

Does Hotel Riu Palace Mexico - All Inclusive have a spa?

Pamper yourself with a day at Renova, where you can enjoy beach massages.

How close is Hotel Riu Palace Mexico - All Inclusive to downtown Playa del Carmen?

Hotel Riu Palace Mexico - All Inclusive is 2 mi away from Playa del Carmen.

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 637 out of 1012 reviews
Rating 8 - Good. 213 out of 1012 reviews
Rating 6 - Okay. 96 out of 1012 reviews
Rating 4 - Poor. 33 out of 1012 reviews
Rating 2 - Terrible. 33 out of 1012 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Phyllis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and secure. Friendly staff. Great food.
Stayed 6 nights in Feb 2025

10/10 Excellent

Carolyn Sue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment staff does a great job. Lots of fun games. There were kids shows and adult fun too. Lots of photo props with the entertainment staff during special events. The beach is beautiful. Restaurants were good and a wide variety for everyone.
Stayed 7 nights in Feb 2025

8/10 Good

Assaad, Minneapolis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room needs a face lift too worn out bathroom was too small and not comfortable Food overall and Dining was average
Stayed 4 nights in Jan 2025

10/10 Excellent

Eric, Mount Prospect

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Ilya, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect. Only one big discomfort for us is the absence of the umbrella beach.
Stayed 8 nights in Jan 2025

10/10 Excellent

Jayme JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

4/10 Poor

Michael

Stayed 4 nights in Jan 2025

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

10/10 Excellent

Zlata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 7 nights in Jan 2025

10/10 Excellent

shawna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent vacation spot with great beach, service, and food. If I’m being picky the only -1 is the bed needs updating. Otherwise it’s a fantastic property!
Stayed 7 nights in Jan 2025

6/10 Okay

Jans Dale

Traveled with family
Liked: Cleanliness, staff & service
Room was noisy, hard to sleep until midnight. Food was was average, not much taste. Small things like salt/pepper, no maple syrup. Deserts taste like whip cream, not much flavor there either. Nothing to do when it did rain. Pool tables, darts or something like that would help. Entertainment in evening was limited. Place was very clean, staff was nice and very helpful. I might return but there are a lot of other places to choose from for the same money. We stayed 10 days.
Stayed 9 nights in Jan 2025

10/10 Excellent

Brent

Stayed 11 nights in Jan 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Brenda Jean

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
We had not stayed at a Rui resort before this stay. I did read reviews that stated this was a low-end resort and after staying at this resort, I would agree. You get what you pay for like they say. Staff was nice though! But there should have been someone to walk you to your room and go over a few things to alleviate calls to the front desk. Also, if you are considering staying at this resort and have someone that is prone to falls for one reason or another, I would reconsider this resort (unless them have rooms designed for the handicapped) Food was subpar but typical for a low-end all-inclusive resort.

2/10 Terrible

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities
I went on my first vacation since my husband passed away. When we got to the property we mentioned that I am by myself so we’d like to be near the other people in my party. They said just get settled in and we’ll see if you need to move. I didn’t want to move after that so I stayed the room smelled musty and I found out why on the day it rained. There was rain leaking in the hallway and then all of a sudden at 8 o’clock at night rain started coming into my room. They said it was the air conditioner. The air conditioner had been running for hours and none of that happened. I had to go back to the desk, three different times one day to get my key because it kept failing when I went to open the door. As a single woman, this was very concerning to me so wanted to happen again the next day I complained and said I didn’t like that this was happening. The person at the front desk blamed me. Said I was keeping it in the wrong place in my purse. I explained that everyone else in my party was keeping their key in the same area and not having a problem. Also a minor issue was there weren’t a lot of television stations that were in English I asked for them to reprogram the TV. They never came so I fixed it. When I went to my new room after I had rain in my room, I got to a really nice room though so I guess if you know somebody maybe you’ll get into a good room. It didn’t even smell like mold or mildew so I know they do have a couple nice rooms out there.
Stayed 7 nights in Jan 2025

10/10 Excellent

Katherine Esther

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First resort experience, and it was wondrrful.
Stayed 6 nights in Jan 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool place with a HUGE beach
Stayed 4 nights in Jan 2025

6/10 Okay

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like resort itself overall, it green and clean. All hard working and friendly stuff, the only one thing in buffet we were a little bit disappointed .in buffet usually stuff making fresh juices in the morning. In this resort they were taste like a water, not sweet and no taste of what ever juice your drink. Beech is beautiful, again Thank you hard working staff, they work hard.
Stayed 9 nights in Jan 2025

10/10 Excellent

Rositsa

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful beach
Stayed 12 nights in Dec 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleasant to choose my vacation, I'm 💯 happy with all the staff and resort.
Stayed 4 nights in Jan 2025

10/10 Excellent

silvino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean . More adult crowd. And gave me the room that asked for. Excellent.
Stayed 7 nights in Jan 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not quite right but OK.

The place is great. Rooms are nice and clean. The employees are really nice, helpful and happy. The beach is also beautiful and clean. The pools are starting to show some age but are clean and refreshing. The buffet is large, and food options are wide. Even with the wide selection the food flavors are bland. Not sure what is missing but it's not quite right. The drink selection is wide and they do offer some name brand alcohol. To me the beer was undrinkable. Not sure if it's the beer brand or the draft lines have never been cleaned. The mix drinks are not much better. I think the mixers, soda and juices are loaded with artificial sweeteners that don't taste quite right. I almost feel like they do this on purpose, so you don't over drink. The food and drink defiantly drag your energy from you. I know this because we went out to the town for the day for food and drinks and felt 100% better. Like we were rejuvenated with real food and drinks.
Stayed 10 nights in Dec 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 9 nights in Dec 2024

10/10 Excellent

Dora Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Good services
Stayed 4 nights in Dec 2024