"I had high expectations on this resort when I booked per their reviews, but disappointed when I get there. There is nothing unique about the property. ... " More
On the beach
Your stay at this Playacar aparthotel places you within 3 miles (5 km) of Playa del Carmen Main Beach and Mamitas Beach. Also, Piste Cyclable sur Paseo Xaman-Ha is within half a mile (1 km) and Mahi Golf Course is within 2 miles (3 km).
A full-service spa, 4 restaurants, and 4 outdoor pools are all featured at this all-inclusive aparthotel. Enjoy a day at the beach snorkeling, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and waterslide.
Free WiFi, balconies
The 507 individually decorated apartments offer free WiFi and minibars. Flat-screen TVs come with satellite channels, and other amenities include balconies and free bottled water.
Apr 13, 2022 by Online Reputation Manager
Dear Maria , Many thanks for sharing your feedback with us. We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We strive to make every effort to exceed all of our guests’ expectations and ensure your stay is pleasant. We would like to inform you that the design of the rooms and the bathroom has been thought out in order to make the rooms brighter and more modern. We regret to hear that it was not to your satisfaction. All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future. We remain sincerely, Hotel Riu Yucatan Online Reputation Manager
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Riu Yucatan All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Yucatan All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a waterslide, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A children's pool, a spa tub, and a sauna are also featured at the family-friendly Riu Yucatan All Inclusive. Self parking is free. Smoking is allowed in designated areas at this Art Deco Playa del Carmen aparthotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Riu Yucatan All Inclusive offers 507 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually decorated. Flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
La Hacienda - This buffet restaurant serves breakfast, lunch, and dinner.
Shanghai - This buffet restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Sicilia - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
La Margarita - This steakhouse is located by the pool. Reservations are required. Open daily.
Cancun - Onsite lobby lounge. Open daily.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a health club, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.