Skip to main content
Beginning of main content
 Playa del Carmen •1 Room
 Playa del Carmen • 1 Room
Book online or call 1-855-214-3079 Phone Number

Riu Yucatan All Inclusive

3.5-star property
Avenida Xaman-ha, Manzana 3, Lote 1, Playa del Carmen, QROO 1-855-201-7819
4.1 out of 5
Very good!
See all 34 travelocity Reviews

"I had high expectations on this resort when I booked per their reviews, but disappointed when I get there. There is nothing unique about the property. ... " More

By a verified traveler on Mon 24 Oct 2022

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

3.5-star beachfront aparthotel near Playa del Carmen Main Beach

On the beach

Your stay at this Playacar aparthotel places you within 3 miles (5 km) of Playa del Carmen Main Beach and Mamitas Beach. Also, Piste Cyclable sur Paseo Xaman-Ha is within half a mile (1 km) and Mahi Golf Course is within 2 miles (3 km).

All-inclusive

A full-service spa, 4 restaurants, and 4 outdoor pools are all featured at this all-inclusive aparthotel. Enjoy a day at the beach snorkeling, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

Free WiFi, balconies

The 507 individually decorated apartments offer free WiFi and minibars. Flat-screen TVs come with satellite channels, and other amenities include balconies and free bottled water.

Standard Double Room, Balcony (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$206* Per night/room May 29 - May 30

Standard Room (L)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room (M)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Yucatan All Inclusive ratings based on 34 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Yucatan All Inclusive

Everyone (21) Couples (5) Family (6)
4 out of 5

Posted by on Feb 25, 2023

Was this review helpful to you?
5 out of 5

Posted by on Feb 22, 2023

Was this review helpful to you?
5 out of 5
Nice place

Posted by on Feb 18, 2023

Was this review helpful to you?
3 out of 5
I had high expectations on this resort when I booked per their reviews, but disappointed when I get there. There is nothing unique about the property. Foods are just okay. My room was on 3rd floor, and they have no elevator & it was a struggle & have to drag my luggage checking in and out. Be very cautious as their room floor can be very slippery when you open the patio door. Some of the flooring around their main pools and theater area are slippery when wet or rain. I slipped once. I called the front desk to fix the TV in my room twice due to NO screen activities, and only heard the audio but no one came to fixed it. One of the drawers in my room smelled like urine. In fairness I would like to thank Karla who courteously accommodate my dinner last minute request in Mexican rest. Juan the talented entertainer for dancing with me. Irma who cleaned my room & Angel the waiter in buffet. No issue with staff there as they're all working hard. But I would not recommend this Resort and will not come back here.

Posted by , from Hanover Park on Oct 24, 2022

Was this review helpful to you?
5 out of 5

Posted by on Aug 10, 2022

Was this review helpful to you?
4 out of 5
Liked the property. Rooms needs to be updated. Needs to have a policy of not saving pool chairs. Not fair when people save them then never return all day to use them.

Posted by , from Winnie on May 8, 2022

Was this review helpful to you?
5 out of 5
Our overral experience was excellent but The rooms definitely can take an upgrade.

Posted by on Apr 11, 2022

Was this review helpful to you?
2 out of 5
Food was Ok. Some options. Don't waste time on the Sicilian Restaurant, food too little and flavorless. May find better pasta at other restaurants. Asian Restaurant was good, not many options but OK. Everything is buffet except for the Sicilian one. W The WORST the bedrooms: 2 Full size beds together. Not way to separate them. We were 3 adults and only 2 slept good, the one in the middle was horrible. Mattresses really hard (firm) and not very good pillows. Not blankets. The WORSE of the bedrooms was the smell of mold. My husband is asthmatic and they told us, we couldn't get another one cause they were booked. Bathrooms has not privacy at all. Not door and shower door is clear. My daughter had to shower when dad wasn't in the room or place a blanket on the shower door. Unlimited drinks were really good, really good quality. amount of chairs by the pool were too little. even though for the amount of people at the hotel, the pool was soooo crowded or the pool too little. Towels smelled. beach was clean and they did the best to removed the algae, but after one hour they piled up again. We loved the way they exchange activities with other RIUs around. NOT ACTIVITIES FOR CHILDREN. we have a 9 years old, trying to find something to do... and the club was specially for little ones. he wanted to be by the pool but we wanna be at the beach, meaning he was bored cause there was not activities for him to do. WIFI only good in the bedrooms or lobby. I will not go back to any RIU.

Posted by on Apr 11, 2022

Was this review helpful to you?
Comment from Hotel Management

Apr 13, 2022 by Online Reputation Manager

Dear Maria , Many thanks for sharing your feedback with us. We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We strive to make every effort to exceed all of our guests’ expectations and ensure your stay is pleasant. We would like to inform you that the design of the rooms and the bathroom has been thought out in order to make the rooms brighter and more modern. We regret to hear that it was not to your satisfaction. All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future. We remain sincerely, Hotel Riu Yucatan Online Reputation Manager

5 out of 5
Enjoyed my Stay and looking forward to staying a Riu again

Posted by on Mar 21, 2022

Was this review helpful to you?
3 out of 5

Posted by on Mar 4, 2022

Was this review helpful to you?

About the Riu Yucatan All Inclusive

Location Avenida Xaman-ha, Manzana 3, Lote 1, Playa del Carmen, QROO 77710

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/body boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Sailing included
  • Surfing/bodyboarding included
  • Windsurfing included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • All non-motorized water sports included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

Riu Yucatan All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Yucatan All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a waterslide, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A children's pool, a spa tub, and a sauna are also featured at the family-friendly Riu Yucatan All Inclusive. Self parking is free. Smoking is allowed in designated areas at this Art Deco Playa del Carmen aparthotel.

  • 507 guestrooms or units
  • 3 levels
  • 12 buildings
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riu Yucatan All Inclusive offers 507 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually decorated. Flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

La Hacienda - This buffet restaurant serves breakfast, lunch, and dinner.

Shanghai - This buffet restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Sicilia - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

La Margarita - This steakhouse is located by the pool. Reservations are required. Open daily.

Cancun - Onsite lobby lounge. Open daily.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Windsurfing on site

Spa Services

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna. The spa is open daily.

  • Sauna in spa
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Riu Yucatan All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • All Inclusive Yucatan
  • Riu Yucatan
  • Riu Yucatan All Inclusive
  • Riu Yucatan All Inclusive Playa del Carmen
  • Riu Yucatan Playa del Carmen
  • Yucatan All Inclusive
  • Yucatan Riu
  • Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico
  • Riu Yucatan Mexico
  • Riu Yucatan Playacar Hotel Playa Del Carmen
  • Rui Yucatan
  • Riu Yucatan All Inclusive All-inclusive property
  • Riu Yucatan Inclusive inclusi

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
url importing http://www.travelocity.com/Playa-del-Carmen-Hotels-Riu-Yucatan-All-Inclusive.h528309-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Playa-del-Carmen-Hotels-Riu-Yucatan-All-Inclusive.h528309-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Playa-del-Carmen-Hotels-Riu-Yucatan-All-Inclusive.h528309-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.