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4.0 out of 5

"Overall, it was a positive experience. Staff was very helpful and kind. Only 2 items that I encountered that could use improvement: -- the cleaning s ... " More

By a verified traveler on Sat 20 Feb 2021

Hotel Description

3.5-star beachfront property near Playa del Carmen Main Beach

On the beach

Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Playacar Golf Club are also within 2 miles (3 km).

All-inclusive

A full-service spa, 4 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach snorkeling, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

Free WiFi, balconies

The 507 individually decorated guestrooms offer free WiFi and minibars. Flat-screen TVs come with satellite channels, and other amenities include balconies and free bottled water.

Standard Double Room, Balcony (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$196* Per night/room Mar 7 - Mar 8

Standard Double Room, Balcony (L)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Yucatan All Inclusive ratings based on 45 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Yucatan All Inclusive

Everyone (13) Couples (1) Family (2)
4 out of 5
Overall, it was a positive experience. Staff was very helpful and kind. Only 2 items that I encountered that could use improvement: -- the cleaning staff doesn't replenish the minibar, and ordering bottled water (tap water not potable there) took at least a few hours, on at least 2 occasions. Quicker turnaround on water & other refrigerator drinks would be good. -- late checkout incurred an extra cost of approximately $9 per hour. I've never paid for a late checkout before, and it seems chintzy ask for 1-2 hours that's schedule-driven, given that we stayed 5 days and paid 4 figures for our stay. If the reception area had an air conditioned area, we would've been happy to wait 2 hours (11am checkout time until our airport shuttle at 1pm), post-checkout. However, the reception area is far enough from the breezy oceanside to be stuffy and consistently and sweat-generatingly warm. The desk attendant was firm about the surcharge, even though the resort was sparsely attended (due to covid, major storms in US during this week), so a bit of friendly persistence didn't do the trick. In addition, a phone call the night before only led to advice to pursue the matter in-person at the front desk the next morning; it seems odd to not empower front-desk staff to make decisions.

Posted by on Feb 20, 2021

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3 out of 5
Me and my family using this resort since 2003. Unfortunately is getting worse. Everything is lower level. Food is every day the same, pool is very dirty! Before pool was cleaning every day, now you come in the morning, and can see some stuff inside since yesterday. Entertainment much, much worse!!!!! It's mark on the gate with 5 stars, I would give 3 the most. Resort lost presentation. Staff is good, except entertainment, but management needs to be changed. They are never smile, never say "HELLO". Now, unfortunately , beach has a lot of seaweed. We understand it's nature, but for almost 2 weeks we smelled huge pile of old seaweed. Management wouldn't able to manage stuff . They came in the morning, look it and after 15 minutes left, but those huge pilots still there. If it's your goal to bring this resort down, you made it! So many people are disappointed. Resort is not only alcohol 24/7 it's more to that. I hope you will bring back our favorite Riu Yucatan!

Posted by on Jun 7, 2019

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5 out of 5

Posted by on May 13, 2019

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5 out of 5
enjoyed the pool areas and beach. plenty of chairs and shade. very clean and great staff. Rooms were a little dated. Restaurants were great. Bars could have used a few more top shelf liquors

Posted by on Mar 19, 2019

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5 out of 5
We thoroughly enjoyed our stay! Great hotel right on the beach. Very nice staff, decent drinks and good food. The iced coffee was excellent!

Posted by , from Indiana on Feb 5, 2019

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3 out of 5
hotel lobby is very beautiful but the rooms need updating. bad odor coming from the shower. rooms are not clean

Posted by on Dec 17, 2018

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4 out of 5

You know what you are getting when you book RIU

Our 8 nt stay at the RIU Yucatan was great. The resort was very clean as were ALL the employees. The beach and pools were well kept. We have been to Cancun, Playa del Carmen, 7 times and also to Punta Cana and Jamaica. We have stayed at RIU as we know what we will get, happiness. Highly recommend the RIU brand.

Posted by , from Boston, Ma. on Mar 10, 2017

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4 out of 5

family fun

Pros: food was great and the food / bar servers were amazing, monkeys and small animals entertainment / small bands outside for dancing and the sea amazing
Cons: my wish list would be free shuttles to town and back, outside grill for fresh grilled fish and shrimps, shower curtain
Location: ruins xenotes shopping, scuba, snorkel, cozamel, so much to do!
we are in our sixties and came with adult kids lots of things for all, we went to tulum, cenotes, shopping, dancing, kareoke the bar staff were wonderful and fun this is what i call a gem

Posted by , from mn on Mar 9, 2017

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4 out of 5
Great location, close to 5th avenue shopping district. Very pretty beach and pool area. Food wasn't great. Went out for dinner each night to get some better variety.

Posted by on Mar 1, 2017

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4 out of 5

A fantastic stay in Rivera Maya!

Pros: The staff is absolutely incredible. You can see monkeys and other animals every day. RIU tequila has a sports bar near the stage of you want a game.
Cons: I am not a big fan of white...white walls, white buildings, white furniture. I know that that is the latest trend.
Location: RIU Tequila does is not located on the beach-but runs a shutlle fron the Yucatan beach to the Tequila. You can ride it there.
Just returned from a week at the RIU Yucatan. There are two other RIU's plus the palace-all right by each other. Staying at Yucata allows you to visit the Playacar and Tequila resorts anytime that you like and eat-drink and use the facilities at no extra charge. The Yucatan proerty itself is a litte dated-but we quickly learned that the service, food and people that work there take great pride and made the vacation truly great. There are no ocean view rooms-so it really does not matter where you end up. Rooms have a fridge with beer and soda and there is the "Mini bar" with full sized bottels of Rum, Tequila, Vodka and Gin. We called the front desk for extra soda-and they arrived-much to my surprise...rooms are spotless and has an in room safe, walk in shower, large closet an ironing board, hairdryer etc. No reservations required at any specialty restuaraunt-except the Mexican. We ate at the steak place and italian-both were very good. No long pants required for men-but shorts and collared shirts. They have top shelf alcohol if you want-Jonnie Walker, Absolute, Captain Morgan, Appleton-you name it-but remember that you have to ask for it in your drink A cab ride to Playa Del Carmen is 90 Peso's each way. You are better off paying in Peso's for cab rides. A ferry ride to Cozmel will cost $200 Pesos-round trip. The Lobby bar is open 24 hours a day. On the day shift little Beatrice works the lobby bar-CALL HER BETTY and she will be your new BFF! THE STAFF IS INCREDIBLE!!

Posted by , from Minnesota on Feb 16, 2017

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All food and beverages included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Riu Yucatan All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Yucatan All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a waterslide, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A children's pool, a spa tub, and a sauna are also featured at the family-friendly Riu Yucatan All Inclusive. Self parking is free. Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

  • 507 guestrooms or units
  • 3 levels
  • 12 buildings
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (60.7 km / 37.7 mi)
  • Parking: Free self parking

Room Amenities

Riu Yucatan All Inclusive offers 507 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually decorated. Flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

La Hacienda - This buffet restaurant serves breakfast, lunch, and dinner.

Shanghai - This buffet restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Sicilia - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

La Margarita - This steakhouse is located by the pool. Reservations are required. Open daily.

Cancun - Onsite lobby lounge. Open daily.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Windsurfing on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna.

The spa is open daily.

  • Sauna in spa
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Riu Yucatan All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • All Inclusive Yucatan
  • Riu Yucatan
  • Riu Yucatan All Inclusive
  • Riu Yucatan All Inclusive Playa del Carmen
  • Riu Yucatan Playa del Carmen
  • Yucatan All Inclusive
  • Yucatan Riu
  • Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico
  • Riu Yucatan Mexico
  • Riu Yucatan Playacar Hotel Playa Del Carmen
  • Rui Yucatan
  • Riu Yucatan All Inclusive All-inclusive property
  • Riu Yucatan Inclusive inclusi
  • Riu Yucatan Inclusive Carmen
  • Riu Yucatan All Inclusive Playa del Carmen
  • Riu Yucatan All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.