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"It was a great Experience! Everything was up to date, you could tell this was a newer built resort. Employees were very nice and helpful. Almost all s ... " More

By a verified traveler on Mon 02 Apr 2018

Hotel Description

4-star beachfront property near Punta Esmeralda Beach

Beachside getaway

You'll find Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course close to this Playa del Carmen property. Also nearby are Quinta Avenida and Punta Esmeralda Beach.

All-inclusive

This smoke-free property features free water park access, a casino, and a full-service spa. Bring the family and enjoy the free kid's club, bowling alley, and kid-friendly dining. Enjoy the 5 outdoor pools and perks like free self parking and free WiFi.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 974 guestrooms also offer free WiFi and free minibar items. LED TVs come with satellite channels, and other amenities include room service and coffee/tea makers.

Junior Suite Daisy NRF

Bed Count 1 Twin Bed Maximum Occupancy 4 Max
$198 per night

Privilege Junior Suite Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Eden Junior Suite Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

PRIVILEGE JUNIOR SUITE SWIM UP

Bed Count 1 King Bed Maximum Occupancy 3 Max

Eden Junior Suite Rooftop

Bed Count 1 King Bed Maximum Occupancy 3 Max

Eden Junior Suite Garden view

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ocean Riviera Paradise All Inclusive ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ocean Riviera Paradise All Inclusive

Everyone (12) Couples (1) Family (1)
5 out of 5
I like everything except the transportation was kind of annoying you had yo wait a long time from the last pool to the lobby or restaurant!

Posted by on May 16, 2019

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5 out of 5
Great choices, Nice restaurants, Staff has good Energy. BONUS having the kids clubs. Mainly a family resort, not for partying

Posted by on Apr 2, 2019

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4 out of 5

Posted by on Mar 17, 2019

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5 out of 5
Great nightly shows. Friendly staff with good food choices. Clean rooms with lots of space. Great chouce if you have kids of any ages.

Posted by on Jan 27, 2019

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3 out of 5
Nice hotel with good restaurants and staff. The family pool was great. Adult pool very noisy. Room was too cold and our thermostat was not working. Avoid any sales people that are not part of the hotel. Change for larger bills was very difficult and hotel was not willing to offer help.

Posted by , from Reno, NV on Oct 27, 2018

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Comment from Hotel Management

Nov 8, 2018 by David

Hello dear guest! Thank you for take your time to write us about your experience, an apologize for the issues, we will work more to fix that

5 out of 5

Posted by on Oct 16, 2018

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1 out of 5
We arrived before check in time and immediately the staff was rude and not welcoming at all. I’ve stayed at other all inclusive resorts and never experience this. From the moment we got off the shuttle into the lobby the workers looked miserable. Check in was till 3:00pm; however they didn’t have the room ready till 5:00pm. The resort is nice but beware “all inclusive” they only offer Dos X beer on draft (light or dark), bartenders were rude, drinks use cheap liquor, the food was ok nothing special, room service is from 11:00 am to 11:00 pm and if you need it before of after there’s a $7 charge. You have to take your towel card to get a towel every single time, activities perhaps witness one, shows are nothing special, the beach was full of seaweed and not blue at all, steakhouse returant personnel was pleasant, ice cream and coffee shop personnel nice but all others were rude. Overall beautiful resort but Poor management and poor personalle.

Posted by , from houston on Jul 11, 2018

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5 out of 5
It was a great Experience! Everything was up to date, you could tell this was a newer built resort. Employees were very nice and helpful. Almost all spoke enough English which was nice. Very family oriented. If you're a young adult in your mid to late 20's looking to party, I would maybe suggest another place. But if you are with your family, or a loved one not looking to get wild and crazy, it is great.

Posted by on Apr 2, 2018

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5 out of 5

The Pros and Cons of Ocean Rivera Paradise

Pros: The staff is very friendly, food was great, entertainment was great. If you have kids they will love the on premise water park!
Cons: The drinks need to be more consistent. I was drinking Mojitos and one bar they would be great at another taste like seltzer water.
Location: I highly recommend XPLOR!! do it at night, you will have a blast!!!
We just got back and I must say, this resort was awesome. SO for those would be travelers I would like to share my experience so you have some insight as what to expect: The food seems to be the biggest negative response from previous visitors, however I do not understand why. There is a large variety of food and was easy to find things we liked. We also ate at the Italian, Japanese, and steak house restaurants and found them all to be outstanding. The rooms where also excellent, clean and large. We stayed in a room that had the Jacuzzi on the back porch yet the tub was a bit small. Service was awesome. Nightly entertainment was also excellent with a different show every night. The casino is now open. It is small but has a wide variety of table games and slots to play. I hit at craps for $70 in case your wondering :) I would also recommend not purchasing gifts at the hotel, do your shopping down on 5th ave. to barter a far better deal. Hope you all have as much fun as I did.

Posted by , from New Hampshire on Oct 8, 2017

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3 out of 5

Hotel review

The room were great the ocean and beach were sub par. The bartenders and service I think need to be alittle not attentive every morning. Sat with empty coffe cup for at least 10-15 min in the buffet. The pools were nice. Housekeeping was great. Just not happy with service and the beach was the most disappointing thing out of whole trip. Food was great also.

Posted by , from kansas city on Aug 11, 2017

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Scuba-diving lessons

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

  • Volleyball included
  • Access to onsite clubs included
  • Surcharge for premium or imported alcoholic beverages
  • Scuba lessons included
  • Minibar (all beverages included)
  • Onsite entertainment and activities included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Room service during certain hours
  • Fitness facilities included
  • All food and beverages included
  • Tennis included

Property Features

Ocean Riviera Paradise All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A casino, a children's pool, and a nightclub are also featured at the family-friendly Ocean Riviera Paradise All Inclusive. Limited free parking is available on a first-come, first-served basis. This Mediterranean Playa del Carmen property is smoke free.

  • 974 guestrooms or units
  • 4 levels
  • 4 buildings
  • 11 dining venues
  • 3 bars by the pool
  • 10 bars or lounges
  • Built in 2016
  • Casino
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Bowling alley on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
  • Parking: Free self parking

Room Amenities

Ocean Riviera Paradise All Inclusive offers 974 air-conditioned accommodations with free minibar items and laptop-compatible safes. LED televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Deep soaking tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Blue Moon - This restaurant specializes in international cuisine and serves dinner only.

Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Villamarina - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. A children's menu is available. Open daily.

Ruta 66 - This coffee shop specializes in American cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Basketball on site
  • Beach volleyball on site
  • Bowling alley on site
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Despacio. Services include hot stone massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Only service animals are allowed

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean Riviera Paradise Eden by the beach All Inclusive
  • Ocean Riviera Eden beach All Inclusive Playa del Carmen
  • Ocean Riviera Eden beach All Inclusive
  • Ocean Riviera Eden beach Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Eden by the beach All Inclusive
  • All-inclusive property Ocean Riviera Paradise All Inclusive

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Special Offer

Book a stay in a "Privilege Junior Suite Garden View", "Privilege Junior Suite Pool View", "Privilege Junior Suite Rooftop", "Privilege Junior Suite Swim Up", or a "Privilege Master Suite Swim Up" and receive the following benefits: private check-in; pillow menu; access to Nespresso machine; 10% off at Despacio Spa Center; 10% off at Dive-it, 20% off car rental; access to privilege lounge; 1 lobster dinner (minimum 3-night stay); access to exclusive beach zone; and butler services.


Discount details provided at check-in. Taxes and gratuity may not be included. Spa appointment may be required. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Dolphin Swim Offer

Book a stay in any room or rate category for travel April 1 - September 30, 2019, and receive a coupon at check-in for 1 dolphin swim per stay, per room.


Full details at check-in. Coupon is redeemable at the Local Expert Concierge at the hotel. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.