"The staff and resort were great. Could have used a little paint in some areas, but that is the toll you take being right on the ocean. " More
On the beach
Stay at this Playa del Carmen aparthotel and you'll be within half a mile (1 km) of Playa Xcalacoco and 2 miles (3 km) of Gran Coyote Golf. Punta Esmeralda Beach and El Camaleón Mayakoba Golf Course are also within 3 miles (5 km).
All-inclusive
This all-inclusive aparthotel features free water park access, a casino, and a full-service spa. Bring the family and enjoy the free kid's club, bowling alley, and children's pool. Enjoy the 5 outdoor pools and perks like free self parking and free WiFi.
Soaking tubs, free WiFi
Boasting deep soaking bathtubs, the 782 apartments also offer free WiFi and free minibar items. LED TVs come with satellite channels, and other amenities include room service and coffee/tea makers.
Mar 24, 2023 by Ocean Riviera Paradise Team
Dear JosephOn behalf of Ocean Riviera Paradise we want to thank you for your feedback regarding your impression and experience in our hotel, this is very valuable and we will share your comments with the Management in order to improve our service and products.We hope to see you again.Best Regards
Mar 21, 2023 by Ocean Riviera Paradise.
Dear Margaret,We wanted to thank you for taking the time to write a review about your stay with us.We want you to know that we take all reviews and constructive criticisms very seriously as it helps us to get better.Unfortunately the arrival of seaweed is something we cant control and changes everyday without prior notification.The team work endless hours to clean the beach as fast as possible, We understand that sometimes is not fast enough and we apologize for not fulfilling your expectations.We will wait for the next opportunity to serve you.
Mar 27, 2023 by Rank bueno sin comentarios. Jenn
Dear JuniorThank you very much for your ranking, we hope you've enjoyed your holidays and of course you can choose again Ocean Riviera Paradise for your next holidays.Best regards Jennifer Vasquez
Jan 6, 2023 by Ocean Riviera Paradise.
Dear Delores, Thank you for raiting us.We are sorry to see that the hotel did not meet your expectations, we would have loved it if you shared in your review the reasons why you have given us this rating so that we can give you the appropriate follow-up.We hope you give us the opportunity to welcome you again to give you the service you deserve.Kind Regards
Oct 10, 2022 by Ocean Riviera Paradise.
Dear Dennis,We appreciate your pleasant comments. It is great to hear that you had an enjoyable stay and left satisfied. A big thank you for your kind words regarding our staff and services, they will be passed on.We look forward to your next visit.Kind Regards,
Feb 19, 2022 by Ocean Riviera Paradise Team
Dear Mr. Ronald On behalf of Ocean Riviera Paradise we want to thank you for your feedback regarding your impression and experience in our hotel, this is very valuable. Our Sincerely Apologies for the inconveniences in your stay with us, we will share your comments with the Management in order to improve our service and products.
Feb 4, 2022 by Ocean Riviera Paradise Team
Dear Lazara On behalf of Ocean Riviera Paradise we want to thank you for your feedback regarding your impression and experience in our hotel, this is very valuable and we will share your comments with the Management in order to improve our service and products. Best Regards
Nov 26, 2021 by Ocean Riviera Paradise Team
Dear Mr. Victor On behalf of Ocean Riviera Paradise we want to thank you for your feedback regarding your impression of our hotel, this is very valuable and we will share your comments with the Management in order to improve and continue with our great service and products.
Sep 21, 2021 by Ocean Riviera Paradise Team
On behalf of Ocean Riviera Paradise we want to thank you for your feedback regarding your impression and experience in our hotel, this is very valuable and we will share your comments with the Management in order to improve our service and products. Best Regards
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Water activities
Entertainment
Not included
Ocean Riviera Paradise All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A casino, a children's pool, and a nightclub are also featured at the luxury Ocean Riviera Paradise All Inclusive. Limited free parking is available on a first-come, first-served basis. This 4.5-star Playa del Carmen aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. LED televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Blue Moon - This restaurant specializes in international cuisine and serves dinner only.
Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Villamarina - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. A children's menu is available. Open daily.
Ruta 66 - This coffee shop specializes in American cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.
La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.
3 outdoor tennis courts and a complimentary water park are featured at the aparthotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Despacio. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.