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"The staff and resort were great. Could have used a little paint in some areas, but that is the toll you take being right on the ocean. " More

By a verified traveler on Wed 22 Mar 2023

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Hotel Description

4.5-star beachfront aparthotel near Quinta Avenida

On the beach

Stay at this Playa del Carmen aparthotel and you'll be within half a mile (1 km) of Playa Xcalacoco and 2 miles (3 km) of Gran Coyote Golf. Punta Esmeralda Beach and El Camaleón Mayakoba Golf Course are also within 3 miles (5 km).

All-inclusive

This all-inclusive aparthotel features free water park access, a casino, and a full-service spa. Bring the family and enjoy the free kid's club, bowling alley, and children's pool. Enjoy the 5 outdoor pools and perks like free self parking and free WiFi.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 782 apartments also offer free WiFi and free minibar items. LED TVs come with satellite channels, and other amenities include room service and coffee/tea makers.

Junior Suite Standard

Bed Count room.options.bedSize. Maximum Occupancy 3 Max
$327* Per night/room Jun 4 - Jun 5

Privilege Junior Suite Garden View

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Eden Junior Suite Pool View

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

PRIVILEGE JUNIOR SUITE SWIM UP

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Junior Suite Standard NRF

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Eden Junior Suite Rooftop

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Ocean Riviera Paradise All Inclusive ratings based on 21 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Ocean Riviera Paradise All Inclusive

Everyone (7) Couples (5) Family (7)
5 out of 5
The staff and resort were great. Could have used a little paint in some areas, but that is the toll you take being right on the ocean.

Posted by on Mar 22, 2023

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Comment from Hotel Management

Mar 24, 2023 by Ocean Riviera Paradise Team

Dear JosephOn behalf of Ocean Riviera Paradise we want to thank you for your feedback regarding your impression and experience in our hotel, this is very valuable and we will share your comments with the Management in order to improve our service and products.We hope to see you again.Best Regards

2 out of 5
Very disappointed. Could not sit on the beach, the ocean dirty, full of seaweed. The check-in was very slow. Not all pertinent information was given at time of check in. Never received cards for the beach towels. Representatives of the hotel always trying to get you to listen to their pitch by luring you with discounted services. No shuttle service available to Playa Del Carma. Other hotels offer shuttle service. Food quality was fair. Would not stay at this hotel again.

Posted by , from Elkins Park on Mar 17, 2023

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Comment from Hotel Management

Mar 21, 2023 by Ocean Riviera Paradise.

Dear Margaret,We wanted to thank you for taking the time to write a review about your stay with us.We want you to know that we take all reviews and constructive criticisms very seriously as it helps us to get better.Unfortunately the arrival of seaweed is something we cant control and changes everyday without prior notification.The team work endless hours to clean the beach as fast as possible, We understand that sometimes is not fast enough and we apologize for not fulfilling your expectations.We will wait for the next opportunity to serve you.

4 out of 5

Posted by on Mar 6, 2023

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Comment from Hotel Management

Mar 27, 2023 by Rank bueno sin comentarios. Jenn

Dear JuniorThank you very much for your ranking, we hope you've enjoyed your holidays and of course you can choose again Ocean Riviera Paradise for your next holidays.Best regards Jennifer Vasquez

1 out of 5
The only good thing was Edith our server at the buffet. Overall would never go back!!!

Posted by on Jan 6, 2023

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Comment from Hotel Management

Jan 6, 2023 by Ocean Riviera Paradise.

Dear Delores, Thank you for raiting us.We are sorry to see that the hotel did not meet your expectations, we would have loved it if you shared in your review the reasons why you have given us this rating so that we can give you the appropriate follow-up.We hope you give us the opportunity to welcome you again to give you the service you deserve.Kind Regards

5 out of 5
Beautiful property and friendly and helpful staff. Antonio and Karen were especially helpful. Staff at Sakura could be more friendly and accommodating to their guests.

Posted by on Oct 9, 2022

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Comment from Hotel Management

Oct 10, 2022 by Ocean Riviera Paradise.

Dear Dennis,We appreciate your pleasant comments. It is great to hear that you had an enjoyable stay and left satisfied. A big thank you for your kind words regarding our staff and services, they will be passed on.We look forward to your next visit.Kind Regards,

5 out of 5

Posted by on Jul 11, 2022

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1 out of 5
This was a bad experience, and I spent the first 4 days of a 7 day vacation trying to get a resolution. I asked to be put back into the original room choice, and the difference in the money refunded, and they told me that they would not refund the additional $900 that I spent. Do not pay for a Master Suite, and please don't pay the premium expecting that there is a value. The food and service were not good in the premium area. I asked to be put back to the Rooftop Suite (my original choice), and to have the days that were not used refunded. I was told that they could downgrade the room, and that I would have to sign a waiver, but they would not refund the unused $150 per day for the upgrade. Again, this started on day one of my vacation. Again, this was a bad experience! Do not pay for the higher level of service, there is no value in it.

Posted by on Feb 16, 2022

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Comment from Hotel Management

Feb 19, 2022 by Ocean Riviera Paradise Team

Dear Mr. Ronald On behalf of Ocean Riviera Paradise we want to thank you for your feedback regarding your impression and experience in our hotel, this is very valuable. Our Sincerely Apologies for the inconveniences in your stay with us, we will share your comments with the Management in order to improve our service and products.

5 out of 5
The staff was very helpful , and respectful they make sure i had a great bday weekend, the restaurants are great and all the food around it’s delicious, we feel safe around the hotel was very clean and whit all covid required needs . We had a girl that help us tru our vacation from the privilege lounge she was the sweetest. We be definitely back loved .

Posted by on Feb 2, 2022

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Comment from Hotel Management

Feb 4, 2022 by Ocean Riviera Paradise Team

Dear Lazara On behalf of Ocean Riviera Paradise we want to thank you for your feedback regarding your impression and experience in our hotel, this is very valuable and we will share your comments with the Management in order to improve our service and products. Best Regards

5 out of 5
The place is clean and the people is friendly. It has a variety of restaurants and the food is really good. The view to the beach is beautiful.

Posted by on Nov 14, 2021

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Comment from Hotel Management

Nov 26, 2021 by Ocean Riviera Paradise Team

Dear Mr. Victor On behalf of Ocean Riviera Paradise we want to thank you for your feedback regarding your impression of our hotel, this is very valuable and we will share your comments with the Management in order to improve and continue with our great service and products.

1 out of 5
I didn't like very bad

Posted by on Sep 13, 2021

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Comment from Hotel Management

Sep 21, 2021 by Ocean Riviera Paradise Team

On behalf of Ocean Riviera Paradise we want to thank you for your feedback regarding your impression and experience in our hotel, this is very valuable and we will share your comments with the Management in order to improve our service and products. Best Regards

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All à la carte meals and snacks included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Scuba-diving lessons

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

  • Access to onsite nightclubs included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Fitness facilities included
  • All meals included
  • Tennis included
  • Volleyball included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Scuba lessons included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included

Property Features

Ocean Riviera Paradise All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A casino, a children's pool, and a nightclub are also featured at the luxury Ocean Riviera Paradise All Inclusive. Limited free parking is available on a first-come, first-served basis. This 4.5-star Playa del Carmen aparthotel is smoke free.

  • 782 guestrooms or units
  • 4 levels
  • 4 buildings
  • 11 dining venues
  • 3 bars by the pool
  • 10 bars or lounges
  • Built in 2016
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Bowling alley on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. LED televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Deep soaking tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Blue Moon - This restaurant specializes in international cuisine and serves dinner only.

Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Villamarina - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. A children's menu is available. Open daily.

Ruta 66 - This coffee shop specializes in American cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor tennis courts and a complimentary water park are featured at the aparthotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Bowling alley on site
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Despacio. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean Riviera Eden beach All Inclusive Playa del Carmen
  • Ocean Riviera Eden beach All Inclusive
  • Ocean Riviera Eden beach Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Eden by the beach All Inclusive
  • All-inclusive property Ocean Riviera Paradise All Inclusive
  • Ocean Riviera Paradise Eden by the beach All Inclusive

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Biosphere
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.