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Ocean Riviera Paradise All Inclusive

4-star property
Crta. Federal Cancún Chetumal, km 296, Playa del Carmen, QROO 1-855-201-7819

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3.9 out of 5
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See all 18 Travelocity Reviews

"It was a great Experience! Everything was up to date, you could tell this was a newer built resort. Employees were very nice and helpful. Almost all s ... " More

By a verified traveler on Mon 02 Apr 2018

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Hotel Description

4-star beachfront property near Punta Esmeralda Beach

Beachside getaway

Within 3 miles (5 km) of this property, you'll find Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course. Punta Esmeralda Beach and 28 de Julio Square are also within 3 miles (5 km).

All-inclusive

This smoke-free property features free water park access, a casino, and a full-service spa. Bring the family and enjoy the free kid's club, bowling alley, and kid-friendly dining. Enjoy the 5 outdoor pools and perks like free self parking and free WiFi.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 974 guestrooms also offer free WiFi and free minibar items. LED TVs come with satellite channels, and other amenities include room service and coffee/tea makers.

Junior Suite Daisy NRF

Bed Count 1 Twin Bed Maximum Occupancy 4 Max
$167* Per night/room Oct 20 - Oct 21

Privilege Junior Suite Garden View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Eden Junior Suite Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

PRIVILEGE JUNIOR SUITE SWIM UP

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Standard NRF

Bed Count 1 King Bed Maximum Occupancy 4 Max

Eden Junior Suite Rooftop

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Riviera Paradise All Inclusive ratings based on 18 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ocean Riviera Paradise All Inclusive

Everyone (15) Couples (1) Family (2)
2 out of 5

Posted by on Oct 11, 2019

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Comment from Hotel Management

Oct 11, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for taking the time to review our resort. We would have appreciated to have more information about the aspects that failed to meet your expectations. We do hope that in time we may welcome you again and hopefully improve your perception. Kind regards,

5 out of 5
I enjoyed everything but I did miss the disco. Staff was amazing and so was the restaurants. The beach needs to be cleaned of the rocks. But everything else was amazing

Posted by on Sep 6, 2019

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Comment from Hotel Management

Sep 11, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for taking the time to share your experience. We hope to have another opportunity to host you again soon. Kind regards,

5 out of 5
The service from the staff was incredible. Check in process was the most undesirable

Posted by on Sep 6, 2019

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Comment from Hotel Management

Sep 6, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you very much for taking the time to share your comments about your visit to our resort. We look forward to welcome you again soon. Best regards,

4 out of 5

Posted by on Jul 28, 2019

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Comment from Hotel Management

Sep 3, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for taking the time to rate our resort. We look forward to welcome you again in the near future. Kind regards,

5 out of 5
I like everything except the transportation was kind of annoying you had yo wait a long time from the last pool to the lobby or restaurant!

Posted by on May 16, 2019

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Comment from Hotel Management

Jun 11, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for having chosen ORP as the host for your vacations and for sharing your excellent experience. We hope to host you again in the near future. Kind regards,

5 out of 5
Great choices, Nice restaurants, Staff has good Energy. BONUS having the kids clubs. Mainly a family resort, not for partying

Posted by on Apr 2, 2019

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4 out of 5

Posted by on Mar 17, 2019

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5 out of 5
Great nightly shows. Friendly staff with good food choices. Clean rooms with lots of space. Great chouce if you have kids of any ages.

Posted by on Jan 27, 2019

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Comment from Hotel Management

Jun 19, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you very much for taking the time to share your excellent comments about your recent visit to ORP. We look forward to host you again in the near future. Best regards,

3 out of 5
Nice hotel with good restaurants and staff. The family pool was great. Adult pool very noisy. Room was too cold and our thermostat was not working. Avoid any sales people that are not part of the hotel. Change for larger bills was very difficult and hotel was not willing to offer help.

Posted by , from Reno, NV on Oct 27, 2018

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Comment from Hotel Management

Nov 8, 2018 by David

Hello dear guest! Thank you for take your time to write us about your experience, an apologize for the issues, we will work more to fix that

5 out of 5

Posted by on Oct 16, 2018

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About the Ocean Riviera Paradise All Inclusive

Location Crta. Federal Cancún Chetumal, km 296, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Scuba-diving lessons

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

  • Access to onsite clubs included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Volleyball included
  • Surcharge for premium or imported alcoholic beverages
  • Scuba lessons included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included

Property Features

Ocean Riviera Paradise All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A casino, a children's pool, and a nightclub are also featured at the family-friendly Ocean Riviera Paradise All Inclusive. Limited free parking is available on a first-come, first-served basis. This Mediterranean Playa del Carmen property is smoke free.

  • 974 guestrooms or units
  • 4 levels
  • 4 buildings
  • 11 dining venues
  • 3 bars by the pool
  • 10 bars or lounges
  • Built in 2016
  • Casino
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Bowling alley on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (51.3 km / 31.9 mi)
  • Parking: Free self parking

Room Amenities

Ocean Riviera Paradise All Inclusive offers 974 air-conditioned accommodations with free minibar items and laptop-compatible safes. LED televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Deep soaking tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Blue Moon - This restaurant specializes in international cuisine and serves dinner only.

Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Villamarina - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. A children's menu is available. Open daily.

Ruta 66 - This coffee shop specializes in American cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Basketball on site
  • Beach volleyball on site
  • Bowling alley on site
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Despacio. Services include hot stone massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Only service animals are allowed
  • Please note, some room types at this property are not available when booking a stay with children.

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.03 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean Riviera Eden beach All Inclusive Playa del Carmen
  • Ocean Riviera Eden beach All Inclusive
  • Ocean Riviera Eden beach Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Eden by the beach All Inclusive
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • All-inclusive property Ocean Riviera Paradise All Inclusive
  • Ocean Riviera Paradise Eden by the beach All Inclusive

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Special Offer

Book a stay in a "Privilege Junior Suite Garden View", "Privilege Junior Suite Pool View", "Privilege Junior Suite Rooftop", "Privilege Junior Suite Swim Up", or a "Privilege Master Suite Swim Up" and receive the following benefits: private check-in; pillow menu; access to Nespresso machine; 10% off at Despacio Spa Center; 10% off at Dive-it, 20% off car rental; access to privilege lounge; 1 lobster dinner (minimum 3-night stay); access to exclusive beach zone; and butler services.


Discount details provided at check-in. Taxes and gratuity may not be included. Spa appointment may be required. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.