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"Restaurant variety! Except sakara was not open on monday and web sight said it was ! disappointing should be open every night. Steak house had poor c ... " More

By a verified traveler on Wed 26 Feb 2020

Hotel Description

4-star beachfront property near Punta Esmeralda Beach

On the beach

Within 3 miles (5 km) of this property, you'll find El Camaleon Mayakoba Golf Course and Punta Esmeralda Beach. Quinta Avenida and Mamitas Beach Club are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features free water park access, a casino, and a full-service spa. Bring the family and enjoy the free kid's club, bowling alley, and children's pool. Enjoy the 5 outdoor pools and perks like free self parking and free WiFi.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 974 guestrooms also offer free WiFi and free minibar items. LED TVs come with satellite channels, and other amenities include sofa beds and room service.

Eden Junior Suite with Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Eden NRF

Bed Count 1 King Bed Maximum Occupancy 3 Max

Eden Master Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Daisy NRF

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Junior Suite Privilege NRF

Bed Count 1 King Bed Maximum Occupancy 3 Max

Eden Junior Suite Rooftop

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Riviera Paradise All Inclusive ratings based on 22 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ocean Riviera Paradise All Inclusive

Everyone (17) Couples (3) Family (2)
2 out of 5

Posted by on Sep 5, 2020

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Comment from Hotel Management

Sep 7, 2020 by Ocean Riviera Paradise Management

Dear guest, Thank you for taking the time to review our resort. We would have appreciated to have more information about the aspects that failed to meet your expectations. We do hope that in time we may welcome you again and hopefully improve your perception. Kind regards,

2 out of 5

Posted by on Jul 18, 2020

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Comment from Hotel Management

Aug 2, 2020 by Ocean Riviera Paradise Management

Dear guest, Thank you for taking the time to review our resort. We would have appreciated to have more information about the aspects that failed to meet your expectations. We do hope that in time we may welcome you again and hopefully improve your perception. Kind regards,

4 out of 5
Restaurant variety! Except sakara was not open on monday and web sight said it was ! disappointing should be open every night. Steak house had poor cuts of meat! Also my room smelt like mildew not good to breath in yu need humidifier in each room as a standard not to ask for it. In my too. Your lamp shade needs replacement it was burdt or rusty looking! Spilled paint on floor and house keepers didnt replace coffee packets. But all and all a pleasant stay

Posted by , from Inola Oklahoma on Feb 26, 2020

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Comment from Hotel Management

Feb 28, 2020 by Ocean Riviera Paradise Management

Dear guest, Thank you for your review. We are glad to read you had an amazing experience with us, all your comments help us improve. We hope to have the opportunity to welcome you again soon. Best regards

5 out of 5
Everything was amazing! We have no complaints. We absolutely love everything about the hotel. My boyfriend proposed to me during “A Walk in Mexico” in the middle of everything and it was absolutely amazing.

Posted by on Dec 24, 2019

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Comment from Hotel Management

Dec 26, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for your review. We are glad to read you had an amazing experience with us and to make us part of something so important like your engagement. Congratulations! We hope to have the opportunity to welcome you again soon. Best regards

2 out of 5

Posted by on Oct 11, 2019

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Comment from Hotel Management

Oct 11, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for taking the time to review our resort. We would have appreciated to have more information about the aspects that failed to meet your expectations. We do hope that in time we may welcome you again and hopefully improve your perception. Kind regards,

5 out of 5
I enjoyed everything but I did miss the disco. Staff was amazing and so was the restaurants. The beach needs to be cleaned of the rocks. But everything else was amazing

Posted by on Sep 6, 2019

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Comment from Hotel Management

Sep 11, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for taking the time to share your experience. We hope to have another opportunity to host you again soon. Kind regards,

5 out of 5
The service from the staff was incredible. Check in process was the most undesirable

Posted by on Sep 6, 2019

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Comment from Hotel Management

Sep 6, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you very much for taking the time to share your comments about your visit to our resort. We look forward to welcome you again soon. Best regards,

4 out of 5

Posted by on Jul 28, 2019

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Comment from Hotel Management

Sep 3, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for taking the time to rate our resort. We look forward to welcome you again in the near future. Kind regards,

5 out of 5
I like everything except the transportation was kind of annoying you had yo wait a long time from the last pool to the lobby or restaurant!

Posted by on May 16, 2019

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Comment from Hotel Management

Jun 11, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for having chosen ORP as the host for your vacations and for sharing your excellent experience. We hope to host you again in the near future. Kind regards,

5 out of 5
Great choices, Nice restaurants, Staff has good Energy. BONUS having the kids clubs. Mainly a family resort, not for partying

Posted by on Apr 2, 2019

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Scuba-diving lessons

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

  • Access to onsite clubs included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Volleyball included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Scuba lessons included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included

Property Features

Ocean Riviera Paradise All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A casino, a children's pool, and a nightclub are also featured at the family-friendly Ocean Riviera Paradise All Inclusive. Limited free parking is available on a first-come, first-served basis. This 4-star Playa del Carmen property is smoke free.

  • 974 guestrooms or units
  • 4 levels
  • 4 buildings
  • 11 dining venues
  • 3 bars by the pool
  • 10 bars or lounges
  • Built in 2016
  • Casino
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Bowling alley on site
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun Intl. Airport (CUN) (51.3 km / 31.9 mi)
  • Parking: Free self parking

Room Amenities

Ocean Riviera Paradise All Inclusive offers 974 accommodations with free minibar items and laptop-compatible safes. Accommodations are furnished with king sofa beds. LED televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Deep soaking tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Blue Moon - This restaurant specializes in international cuisine and serves dinner only.

Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Villamarina - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. A children's menu is available. Open daily.

Ruta 66 - This coffee shop specializes in American cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Bowling alley on site
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Despacio. Services include hot stone massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 between bookings.The property affirms that it adheres to the European Holiday Home Association (EHHA - Europe) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of European Holiday Home Association (EHHA - Europe)
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Please note, some room types at this property are not available when booking a stay with children.
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean Riviera Eden beach All Inclusive Playa del Carmen
  • Ocean Riviera Eden beach All Inclusive
  • Ocean Riviera Eden beach Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Eden by the beach All Inclusive
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • All-inclusive property Ocean Riviera Paradise All Inclusive
  • Ocean Riviera Paradise Eden by the beach All Inclusive

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.