Ocean Riviera Paradise All Inclusive

5.0 star property
5-star beachfront property near Mamitas Beach

Choose dates to view prices

Photo gallery for Ocean Riviera Paradise All Inclusive

View from property
11 restaurants, breakfast, lunch, dinner served; French cuisine
Outdoor wedding area
Eden Junior Suite Ocean View | Beach/ocean view
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪9 min walk‬
  • Place, Gran Coyote Golf
    ‪4 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪61 min drive‬

Room options

Eden Junior Suite Garden view

8.4 out of 10
Very good
(26 reviews)
  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Eden Junior Suite with Jacuzzi

7.6 out of 10
Good
(9 reviews)
  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Eden Junior Suite Swim Up

8.0 out of 10
Very good
(15 reviews)
  • 613 sq ft
  • Sleeps 3

Eden Junior Suite Rooftop

8.4 out of 10
Very good
(6 reviews)
  • 1453 sq ft
  • Sleeps 3

Eden Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 1246 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Eden Master Suite Rooftop

  • 2002 sq ft
  • Ocean view
  • Sleeps 3

Daisy Junior Suite Garden View

8.2 out of 10
Very good
(96 reviews)
  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

PRIVILEGE MASTER SUITE SWIM UP

  • 1237 sq ft
  • Sleeps 3

Daisy Junior Suite Pool View

8.0 out of 10
Very good
(32 reviews)
  • 614 sq ft
  • Sleeps 4

Eden Junior Suite Pool View

9.4 out of 10
Exceptional
(19 reviews)
  • 614 sq ft
  • Sleeps 4

Eden Junior Suite Ocean View

8.0 out of 10
Very good
(11 reviews)
  • 614 sq ft
  • Ocean view
  • Sleeps 4

Privilege Junior Suite Garden View

9.2 out of 10
Wonderful
(17 reviews)
  • 614 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Privilege Junior Suite Pool View

9.6 out of 10
Exceptional
(4 reviews)
  • 614 sq ft
  • Sleeps 3
  • 1 King Bed

PRIVILEGE JUNIOR SUITE SWIM UP

9.0 out of 10
Wonderful
(17 reviews)
  • 613 sq ft
  • Sleeps 3
  • 1 Double Bed

Privilege Junior Suite Rooftop

9.0 out of 10
Wonderful
(10 reviews)
  • 1453 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Junior Suite Standard

8.2 out of 10
Very good
(109 reviews)
  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Privilege Master Suite

  • 1242 sq ft
  • Sleeps 3
  • 1 Double Bed

Privilege Junior Suite Rooftop Pool View

  • 1453 sq ft
  • Sleeps 3
  • 1 King Bed

Eden Junior Suite Rooftop Ocean View

  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

Junior Room, Pool View (suite)

8.0 out of 10
Very good
(2 reviews)
  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite Rooftop

  • 1453 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite Swim Up

  • 614 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Playa del Carmen

On the beach.Within a 15-minute walk of the property, you'll find Playa Xcalacoco and Chun-Zumbul (diving site). Gran Coyote Golf and Punta Esmeralda Beach are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 9 min walk - 0.5 miles
  • Gran Coyote Golf - 4 min drive - 1.8 miles
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.1 miles
  • Punta Esmeralda Beach - 14 min drive - 2.2 miles
  • Playa del Carmen Main Beach - 14 min drive - 5.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Amaranto - ‬5 min walk
  • ‪Restaurante Hacienda - ‬18 min walk
  • ‪El Beso Pool Bar - ‬17 min walk
  • ‪Mike’s Coffee - ‬19 min walk
  • ‪Privilege Lounge - ‬15 min walk

About this property

Ocean Riviera Paradise All Inclusive

5-star beachfront property near Mamitas Beach
Ocean Riviera Paradise All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, a nightclub, and a 24-hour fitness center are also featured at the luxury Ocean Riviera Paradise All Inclusive. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen property is smoke free.

  • 782 guestrooms or units
  • 4 levels
  • 4 buildings
  • 11 dining venues
  • 4 bars by the pool
  • 4 swim-up bars
  • 10 bars or lounges
  • Meeting rooms
  • Built in 2016
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 4 poolside bars
  • 4 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Stereo
  • Table tennis
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Magnifying mirror
  • No elevator

Room amenities

Entertainment

  • 40-inch LED TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Frequently asked questions

How close is Ocean Riviera Paradise All Inclusive to the airport?

Ocean Riviera Paradise All Inclusive is 26.1 mi (264-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Ocean Riviera Paradise All Inclusive?

As of Nov 4, 2025, prices found for a 1-night stay for 2 adults at Ocean Riviera Paradise All Inclusive on Nov 5, 2025 start from $293.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Ocean Riviera Paradise All Inclusive have an airport shuttle?

Airport shuttle services are not available at Ocean Riviera Paradise All Inclusive.

How close is Ocean Riviera Paradise All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Ocean Riviera Paradise All Inclusive offer free breakfast?

Ocean Riviera Paradise All Inclusive does not offer free breakfast.

Is there a casino at Ocean Riviera Paradise All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (9-min drive) is nearby.

What time is check-in at Ocean Riviera Paradise All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

Is there free parking at Ocean Riviera Paradise All Inclusive?

This property offers free self parking.

Does Ocean Riviera Paradise All Inclusive have a pool?

Ocean Riviera Paradise All Inclusive features 5 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Ocean Riviera Paradise All Inclusive have a restaurant?

There are 11 onsite restaurants, offering options like French cuisine and garden views.

Does Ocean Riviera Paradise All Inclusive have a spa?

Pamper yourself with a day at Despacio, where you can enjoy facials, massages, and reflexology.

How close is Ocean Riviera Paradise All Inclusive to downtown Playa del Carmen?

Ocean Riviera Paradise All Inclusive is 3.5 mi away from Playa del Carmen.

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1330 out of 2601 reviews
Rating 8 - Good. 650 out of 2601 reviews
Rating 6 - Okay. 329 out of 2601 reviews
Rating 4 - Poor. 153 out of 2601 reviews
Rating 2 - Terrible. 139 out of 2601 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Claudia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! We wanted to relax and that’s just what we did. Only thing is the bathrooms in the rooms need some TLC. Other than that everything was perfect! Our kids loved every minute!
Stayed 4 nights in Aug 2025

10/10 Excellent

Javier

Stayed 6 nights in Jul 2025

6/10 Okay

Reyna

Liked: Cleanliness
Disliked: Staff & service
In a few words: Overall it’s Not a 5 stars experience, the closest thing to that would be if you had a privileged guest membership without too high expectations. The food in most of the restaurants is good but staff service needs to improve. The installations and amenities are good, no complaints regarding cleanliness and maintenance The Spa facilities are ok , however staff service needs to improve Special mention to Israel and Angelica they made our experience better and also a special mention to “the chef’s table” a pleasant experience with exquisite food. Advise, book a reservation during the right season November to March to enjoy the beach and if you want the price to be worth it
Stayed 4 nights in Jul 2025

10/10 Excellent

Lyn

Stayed 5 nights in Jul 2025

10/10 Excellent

Catalina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our visit was a lot of fun, they have a wide variety of options to do with the family. Food options were good too. Overall it was a nice hotel!
Stayed 5 nights in Jul 2025

4/10 Poor

Braulio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
air conditioning in rooms and all facility's except the lobby were horrible. food was mediocre. staff always had an agenda like they had someone were better to be. and the animals attacking people that have food is out of this world. very disgusting. hotel is very run down. i would not bring my family back! place is a slum
Stayed 3 nights in Jul 2025

10/10 Excellent

Inna

Stayed 6 nights in Jul 2025

10/10 Excellent

Lim sithong, Saint Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were lots of food options during the day and night. The rooms were big enough for a family of four. This was our second time and we had a great experience just like the first time.
Stayed 5 nights in Jul 2025

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The hotel is very nice and there a lot of food options. The best part was the staff, more specifically Miguel the bartender at the Daisy pool bar, and Carlos the captain at the buffet. Both made our stay memorable and were the best part of our trip. There is a lot of wildlife in the hotel even outside of the specific wildlife area. Will be coming back soon.
Stayed 5 nights in Jul 2025

8/10 Good

erika gaytan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considero que falta más personal en el área de restaurante y albercas porque tardan mucho cuando solicitas algo.
Stayed 4 nights in Jul 2025

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Resort is good. The staff friendly. The employee said all the food have pepper só it was difficult to me because I’m alérgic to pepper. I had some food prepered special for me without pepper but not enough. The beach is disgusting. Even without seaweed the beach is ugly.
Stayed 7 nights in Jul 2025

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, delicious food, la cena del chef very good, over all totally recommended.
Stayed 5 nights in Jul 2025

8/10 Good

Quyen

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
We stayed here for 5 nights. The images looked great, even with the seaweed issue, we thought we would be able to enjoy the sand on the beach. There was no space. Property: we upgraded to Eden, but the rooms weren’t much of an upgrade. The snacks and beverages were inconsistent when they were refilled. We didn’t get any type of snacks until day 3. Water was limited and we had to trade off the beer in the fridge for more water. So their “ all inclusive” was LIMITED. Amenities and restaurant: there were limited night activities and most were for adults only. The restaurants were reservations only and we could only book for the amount of people in our room not our whole party which was extremely inconvenient. It felt like if we were not privilege ( their highest priority VIP level) we did not get treated well or priority. We had to pay extra for things. This was my first time experiencing this at an all inclusive. The bracelets they give you is color coded which tells the staff which “ level” you are and I felt they treated you according to that. The resort AC was horrible- it was stuffy and not well ventilated except in the Lobby. We were target greeted for timeshares, but was told it was a tour since we were new guests. That’s a whole different story to tell. Food: it’s good and average, nothing special. Overall, it was not as a comfortable stay as we wished and we felt like we were second class to the privilege level guests there. I will not be returning.
Room service quesadillas
Burger
Their special steakhouse rsvp only and can only book 1x
Eden building
Stayed 5 nights in Jul 2025

4/10 Poor

Dodie

Traveled with group
Liked: Staff & service
Disliked: Amenities
Check in horrible under staffed…. Locked out of my room on second night they checked us out. Ran out of washcloths will only let you dine at one restaurant one time all week. Housekeeping was lacking in many areas. Lastly I arranged pickup on check out to assist with my luggage. No show called front desk bellhop and office no answer. Pouring rain I need to say no more as lobby is way in front of resort. This was my 5th visit and every time I gave them another chance but this time was the worst. Tried for a refund unsuccessful was offered nothing for compensation accepted a chefs dinner which was tasteless. Will take a free trip to make up for shortcomings as they are not on my list as I frequent Cancun at least twice a year.
Stayed 7 nights in Jul 2025

6/10 Okay

Gustavo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Jul 2025

10/10 Excellent

Dongo Veronique

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was lovely, the room was clean , spacious and had a great view. The staff was friendly and the food was so delicious. The resort is so big and there is so much to do everyday. We will definitely come back soon! They made my birthday trip one to remember m!
Stayed 5 nights in Jul 2025

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff.
Stayed 5 nights in Jul 2025

10/10 Excellent

Nadeen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience at H10 Cancun! The resort is clean, modern, and perfectly located on a stunning beachfront. Our room was spacious, with a beautiful ocean view, comfortable bed, and a great rain shower. Everything felt fresh and well-maintained. The food was great — a mix of buffet and à la carte restaurants, and we especially enjoyed the Mexican and Asian options. Drinks were strong, service was quick, and the beach bar was a nice bonus. The main infinity pool has amazing views and a great atmosphere, and there's also a quieter adult-only section if you want to relax. What really stood out was the service — and we want to give a special shout-out to Manuel, who went above and beyond to help us throughout our stay. Whether it was restaurant recommendations, activity info, or just checking in to make sure we were doing okay, he made our trip extra special. Thank you, Manuel!
Stayed 3 nights in Jul 2025

10/10 Excellent

Carmen

Stayed 6 nights in Jul 2025

8/10 Good

Nina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good property and options. Little disappointed about kid options: water park is very small and feasible for older kids, bowling/arcades for extra charge. I would say descent property with options. The thing that stand is stand out for me is the amount of animals on the property which I truly enjoyed.
Stayed 4 nights in Jul 2025

6/10 Okay

Snjezana

Liked: Cleanliness, staff & service
The rooms were clean, well-stocked, and comfortable. The housekeeping staff, Route 66, and the Café staff were terrific. We did not go to the beach because of the seaweed. There are many restaurants, but booking a reservation is quite inconvenient. We visited Route 66 twice, and the buffet offered a wide variety of food options. Unfortunately, we were hit with a stomach bug on our second day, so we didn't get to try many of the foods. The worst part was being consistently approached by promoters of various tours and services throughout the resort. They were coming to the pool, they were in the lobby, they were outside the buffet, and they were leaving pamphlets outside the rooms.
Stayed 7 nights in Jul 2025

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and amenities for
Stayed 7 nights in Jul 2025

8/10 Good

Rodolfo

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Mala administraciin en los restaurantes
Stayed 7 nights in Jul 2025

10/10 Excellent

Waldo Velazquez, Homestead

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 7 nights in Jul 2025

6/10 Okay

Bartholemew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were three adults and two kids (ages 8 and 9). The resort is large, clean, and family-friendly. Rooms were spacious, very clean, with good AC and showers. The grounds are well maintained. There’s a fun water playground, and the kids enjoyed daily activities like bracelet-making, piñatas, bingo, and mini parties. There are multiple pools, but the beach was not usable—full of seaweed and poorly maintained. If beach access is important, I’d avoid this resort from May to September. Buffet was small and repetitive, with no self-serve drinks—you often finish your meal before water or juice arrives. À la carte restaurants require early in-person or online reservations. Despite being all-inclusive, some menu items have an extra charge. Evening shows were entertaining. Most staff were friendly and professional, though some (especially at the bars) were less welcoming and seemed bothered by requests. The hotel does not provide airport transportation. We booked Happy Shuttle Cancun, and they were on time, professional, and courteous. I highly recommend using private transportation for convenience. Overall, I’d rate the resort 7/10. Great for families with young kids, but if you’re traveling without children and want a more relaxing or upscale experience, I’d recommend considering another resort.
Stayed 10 nights in Jul 2025