Within 3 miles (5 km) of this Playa del Carmen property, you'll find El Camaleon Mayakoba Golf Course and Punta Esmeralda Beach. Also, Quinta Avenida is within 3 miles (5 km) and Grand Coral Golf Riviera Maya is within 6 miles (10 km).
This all-inclusive property features a full-service spa, a nightclub, and 10 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 7 outdoor pools and perks like free WiFi.
Comfy beds, LCD TVs
Boasting comforts such as pillowtop beds and premium bedding, the 662 guestrooms offer thoughtful touches like minibars (stocked with some free items) and bathrobes. Other amenities include furnished balconies or patios, iPod docks, and LCD TVs with cable channels.
Sep 5, 2020 by Customer Services Mgr
Dear GailP, We appreciate the time taken in your kind evaluation and your helpful feedback. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences
Aug 31, 2020 by Customer Services Mgr
Dear ShaniP, We appreciate the time taken in your evaluation and we are truly sorry for the inconveniences that you had in your suite. Rest assure we will follow up accordingly with the corresponding department heads. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences
Aug 25, 2020 by Management team
Dear guest, We appreciate the time taken in your kind evaluation and are happy to hear Julian made your stay even more memorable. We hope to host you again at The Fives Beach Hotel & Residences. Cordially, Management team The Fives Beach Hotel and Residences
Aug 8, 2020 by Customer Services Mgr
Dear Guest, thank you for taking the time in sharing your recent experience at The Fives Beach Hotel & Residences. We feel so proud of what our team does on a daily basis as we do feel our service is exceptional, but definitely sometimes situations can happen and your candidness is sincerely appreciated. Rather than rectifying any issues on site, we want to prevent them from happening at all. Should we have the pleasure of welcoming you again, we have every confidence that your stay will be perfect throughout. If we can be of personal assistance in planning your return, please do not hesitate to let us know providing us your email or reservation details. We look forward to the opportunity to prove our commitment to excellence sometime in the near future. Kind regards Management Team The Fives Beach Hotel & Residences
Jul 7, 2020 by Customer Services Mgr
Dear Cameron, Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that The Fives Beach Hotel and Residences, Playa del Carmen will be your preferred resort for your next visit to the Riviera Maya and Mexico. Sensorial Regards, Management Team
Jun 13, 2020 by Customer Services Mgr
Dear guest, Thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that The Fives Beach Hotel and Residences, Playa del Carmen will be your preferred resort for your next visit to the Riviera Maya and Mexico. Sincerely, Customer Service Manager The Fives Beach Hotel & Residences
Jun 11, 2019 by Fernanda Corona
Dear guest Thank you very much for your comments which are very important to us because they help us to improve. We are very sorry that your stay has not been entirely good. We will pass the comments to our Food and Beverage Manager for the respective follow-up. Best regards...
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
The Fives Beach Hotel & Residences is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with umbrellas, sun loungers, and beach club on site (surcharge). At The Fives Beach Hotel & Residences you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
The Fives Beach Hotel & Residences offers 662 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. LCD televisions come with premium cable channels. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
SEA OLIVE - Overlooking the ocean, this restaurant serves lunch and dinner.
Pisco Nikkei & Raw Bar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
FLAVOURS - This family restaurant serves breakfast and dinner. Open daily.
AREZZO - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Oriola Beach Club Grill - This beachfront restaurant serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.
7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a sauna, and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa has 11 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.