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Hotel Description

4-star beachfront hotel near Mamitas Beach Club

On the beach

A stay at this Downtown Playa del Carmen hotel places you steps from Mamitas Beach Club and within a 5-minute walk of Quinta Avenida. Also, Mario Villanueva Stadium Madrid is within half a mile (1 km) and Quinta Alegría Shopping Mall is within 2 miles (3 km).

Poolside dining

A full-service spa, 3 restaurants, and 4 outdoor pools are all featured at this romantic hotel. Dine at the beachfront restaurant and relax with beach umbrellas. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi.

MP3 docks

The 195 individually decorated guestrooms offer MP3 docks and room service. Other amenities include balconies or patios, rainfall showerheads, and free local calls. Change of towels is available on request.

Mahekal Deal of the day

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$207* Per night/room Nov 29 - Nov 30

Treehouse Palapa

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium Ocean Front

Bed Count 1 King Bed Maximum Occupancy 4 Max

Treehouse

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Garden View (Palapa)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Mahekal Beach Front Resort & Spa ratings based on 13 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mahekal Beach Front Resort & Spa

Everyone (9) Couples (2) Family (3)
5 out of 5
I love the layout of this property. It is not your typical resort.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 26, 2019 by Miguel Montes / Guest Service

Thank you very much, for your comments, hihgly appreciated. Kind regards!

5 out of 5

Posted by on Aug 8, 2019

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Comment from Hotel Management

Oct 3, 2019 by Concierge

Thank you very much for your comments! Kind regards!

4 out of 5
Amazing beach and very clean grounds. Food was very yummy

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 4, 2019 by Concierge

Thank you very much for your comments! Kind regards!

5 out of 5
Wonderful property amoungst the craziness of Palaya del Carmen. This is a quiet oasis with great staff, amazing customer service and great rooms. The pools are great, the spa amazing and food options to suit everyone. Dinner at Fuego was a highlight. Thanks to all who made our stay relaxing and very enjoyable.

Posted by on Jul 31, 2019

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Comment from Hotel Management

Jul 31, 2019 by Concierge

We appreciated very much your comments. Kind regards!

5 out of 5

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 24, 2019 by Concierge

thank you for you review. Best regards!

5 out of 5
I could never find my way on your walking paths. I was still lost on the day I left Mahekal. Your map is beautiful but I always had to show it to a grounds worker, point out my destination and ask where to turn and again when another turn was needed. I would like Road Signs along the paths to tell me which way to go.

Posted by on May 14, 2019

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Comment from Hotel Management

May 15, 2019 by Concierge

Thank you for your comments and suggestions, we appreciated and we will passed on to the proper management! Kind regards!

5 out of 5
We love Mahekal for its unique boutique style. The staff treats us like family and the location can’t be beat! We have been going for years and hope to continue coming back to one of our favorite places!

Posted by on Mar 20, 2019

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Comment from Hotel Management

Mar 20, 2019 by Amir Chable - Guest Service

We are glad that you enjoyed your experience with us, we appreciate your words about our hotel, and we are glad that you love our property. We particularly like your comments about the friendliness, cheerfulness and availability of our personnel. We look forward to welcoming you back soon.

5 out of 5
Mahekal Beach Resort was the perfect hotel for a post-holiday/early January get-away! The rooms weren't anything "spectacular", but they were VERY clean, VERY comfortable and just what we needed. The entire resort was lush and beautifully landscaped and maintained. As opposed to being in a "luxury sterile hotel", it was warm welcoming and quaint". A entirely different experience than most people may want, but the perfect experience for us. I would much rather have a staff where every staff member knows your name and remembers you during your entire visit, than a sterile over the top art deco hotel. The food was out of this world. To have a special lobster dinner on the beach available one evening for the guests was truly out of this world. Everyone from the concierge to the bus boy was phenomenal. We are dying to go back again next year and that's saying a lot since my husband and I have traveled quite a bit and we usually only go to one spot one time! Eleven out of Ten stars! 4+ thumbs up!

Posted by on Jan 18, 2019

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Comment from Hotel Management

Jan 19, 2019 by Itze Pérez Social Media & Marketing Manager

Dear Guest, Thank you for choosing Mahekal Beach Resort as host for your vacation and for taking the time to share with us your 5 stars review; we truly appreciate your confidence in choosing us. On behalf of our entire team, we genuinely hope to have the opportunity of welcome you again soon. Regards,

5 out of 5
Great place , great people, the location is top notch.

Posted by on Dec 24, 2018

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Comment from Hotel Management

Dec 24, 2018 by Itze Pérez | Social Media & Marketing Manager

Many thanks!

5 out of 5

Posted by on Dec 16, 2018

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Comment from Hotel Management

Dec 17, 2018 by Itze Pérez | Social Media & Marketing Manager

Many thanks!

About the Mahekal Beach Front Resort & Spa

Location 38 St And The Beach, Playa del Carmen, QROO 77710

All-inclusive Details

All-inclusive room rates at Mahekal Beach Front Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • A la carte meals and snacks included

Not included

  • Room service
  • Gratuities

Property Features

Some rates at Mahekal Beach Front Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the free beach club on site and umbrellas for a relaxing day at the beach. At Mahekal Beach Front Resort & Spa you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a swim-up bar, and a beach bar. WiFi is free in public spaces. This beach hotel also offers a spa tub and a garden. Parking is available for a fee. A complete renovation of Mahekal Beach Front Resort & Spa was completed in January 2015. Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 195 guestrooms or units
  • 2 levels
  • 33 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Built in 1985
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 4
  • Free WiFi
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Mahekal Beach Front Resort & Spa offers 195 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually decorated. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Bathrooms include showers with rainfall showerheads, and hair dryers. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in January 2015.

  • Private balcony or patio
  • MP3 dock
  • In-room dining (limited hours)
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Unique decor
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

The hotel hosts a free manager's reception daily.

Cocina - This diner specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Las Olas - This beachfront buffet restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Fuego Restaurante y Bar - This beach fine-dining restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Agave - Onsite sports bar. Happy hour is offered. Open daily.

Itzi Pool Bar - This brewpub is located by the pool. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools are on site along with a spa tub.

Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision. Guests under 16 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Services

Revive has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

  • Number of treatment rooms 1
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.

Guests may be subject to health screenings for COVID-19 at the property.

The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking

This property accepts Visa, Mastercard, American Express, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Parties and events are allowed on site

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Parties and events are allowed on site. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities; masks are required in public areas for unvaccinated guests. Individually-wrapped food options are available through room service. Enhanced food service safety measures are in place. Free antigen/rapid COVID-19 testing is available on site (reservations required for on-site testing). This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Free onsite COVID-19 testing (Antigen/Rapid) is available
  • Reservations are required for onsite COVID-19 testing
  • Onsite COVID-19 testing (Antigen) is required
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Minimum age for COVID-19 test requirement: 2
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Christmas Eve (24 December) Gala Dinner per adult: USD 80
  • Christmas Eve (24 December) Gala Dinner per child: USD 40 (from 3 to 12 years old)
  • Christmas Day (25 December) Gala Dinner per adult: USD 80
  • Christmas Day (25 December) Gala Dinner per child: USD 40 (from 3 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 80
  • New Year's Eve (31 December) Gala Dinner per child: USD 40 (from 3 to 12 years old)
  • Service fee: USD 30 per person, per night
  • Resort fee: USD 35 per accommodation, per night

The resort fee includes:

  • Beach towels
  • Fitness center access
  • Sporting facilities or equipment
  • Bicycle storage
  • Internet access
  • In-room safe

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 19 for adults and USD 19 for children (approximately)
  • Airport shuttle fee: USD 134 per person (roundtrip)
  • Airport shuttle fee per child: USD 134 (roundtrip), (from 5 to 12 years old)
  • Self parking fee: USD 168 per day
  • Nearby parking fee: USD 7 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Service fee: USD 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mahekal
  • Mahekal Beach
  • Mahekal Beach Playa del Carmen
  • Mahekal Beach Resort
  • Mahekal Beach Resort Playa del Carmen
  • Mahekal Resort
  • Mahekal Beach Hotel Playa Del Carmen
  • Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
  • Shangri La Caribe Hotel
  • Shangri La Caribe Playa Del Carmen
  • Mahekal Front & Spa Del Carmen
  • Mahekal Beach Front Resort Spa
  • Mahekal Beach Front Resort & Spa Hotel
  • Mahekal Beach Front Resort & Spa Playa del Carmen
  • Mahekal Beach Front Resort & Spa Hotel Playa del Carmen

You should know

  • Mahekal Beach Front Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Mahekal Beach Front Resort & Spa is listed in the 2021 Travel + Leisure 500.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.