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Hotel Description

5-star beachfront property near El Manglar Golf Course

Beachside getaway

Within 6 miles (10 km) of this property, you'll find El Manglar Golf Course and Sanctuary of Hope and Time Capsule. Dr. Alfredo Barrera Marin Botanical Garden is within 6 miles (10 km) and Puerto Morelos Town Square is within 9 miles (15 km).

All-inclusive

A full-service spa, 14 restaurants, and 14 outdoor pools are all featured at this smoke-free property. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Unwind with a drink at one of the 14 bars/lounges and enjoy free perks like free self parking and a shopping center shuttle.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 205 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, Select Comfort beds, and flat-screen TVs with cable channels.

Suite (Casita)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$635* Per night/room May 1 - May 2

Suite (Beach Front Casita)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Studio (Swim Up)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Casita Swim Up)

Bed Count 1 King Bed Maximum Occupancy 2 Max

El Dorado Casitas Royale, Gourmet All Inclusive by Karisma ratings based on 2 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

Everyone (1) Couples (1)
2 out of 5

Posted by on Jul 12, 2019

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Comment from Hotel Management

Jul 24, 2019 by Resort Management

Dear Expedia User, hank you for your recent review, sharing your experiences of your most recent visit to the El Dorado Casitas Royale Riviera Maya, a Spa Resort by Karisma Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us.

2 out of 5

Disappointing! Not as pictured

Pros: Pros: WiFi speed was fast, staff are helpful and friendly, food is like a yelp 4/5, $-$$$ by LA standards, prompt service, medic on-site
Cons: Refer to my review above
I had HIGH expectations based on how pricey the room rate was. Here are the main reasons we were disappointed: 1) Our Casita suite was NOT CLEAN. Upon arrival there was a strong musty smell -like borderline moldy- and the room was not adequately cleaned (zoom in on my pix). There were sticky smudges and water marks everywhere on counters, floors, doors. Hair in the jacuzzi. 2) Suite was old and poorly maintained. Fixtures were tarnished and rusted. DIY construction fixes everywhere. Refer to my pix of the in-suite jacuzzi...it’s yellowed/stained and the enamel is worn. TV small and not HD with limited channels. 3) Our “personal concierge” hustled us hard. When we arrived in the morning he said we could get a discounted couples massage if we attended a 1 hr presentation for their Exotic Travelers club (similar to a time-share program), which we agreed to. Later that day my husband got bad heat stroke and sunburn. I called the general concierge line because the personal concierge hours had ended at 5pm. They said they would cancel our attendance at the presentation and at the spa "no problem." The next morning, despite our do not disturb sign, the concierge was banging on our door. He was so angry that we had cancelled and had no regard to my husband's illness, he threatened us saying it was "impossible" to cancel our massage, and that we would be charged the full massage price whether we went or not. I told him to leave, then I called the spa directly and cancelled it.

Posted by , from Los Angeles, CA on Jan 1, 2018

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Comment from Hotel Management

Jul 6, 2018 by Hotel Management

Thank you for the time taken to share your experience with us, we are truly very sorry if we did not achieve your expectations. With hope you will provide us a new opportunity to restore your faith in us.

About the El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

Location Km 45, Carretera Cancun - Tulum, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included

  • Airport transfers

  • Food and beverage restrictions apply
  • All available beverages included
  • Minibar (all beverages included)
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Airport transfers not included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included

Property Features

El Dorado Casitas Royale, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At El Dorado Casitas Royale, Gourmet All Inclusive by Karisma you can cool off in one of the 14 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 14 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 10 swim-up bars and 14 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a seasonal outdoor pool, a health club, and a spa tub. Self parking is free. This 5-star Playa del Carmen property is smoke free.

  • 205 guestrooms or units
  • 2 levels
  • 14 dining venues
  • 10 swim-up bars
  • 14 bars or lounges
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Bar on the beach
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free shopping center shuttle
  • Parking: Free self parking

Room Amenities

El Dorado Casitas Royale, Gourmet All Inclusive by Karisma offers 205 accommodations with DVD players and free minibar items. Rooms open to balconies. Accommodations offer separate dining areas. Select Comfort beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Dining room
  • Sitting area
  • Select Comfort beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

RESTAURANT COCOTAL - This restaurant serves breakfast and dinner.

D ITALIA RESTAURANT - This restaurant serves dinner only.

KAMPAI - This restaurant serves breakfast, lunch, and dinner.

LA ISLA RESTAURANT - This restaurant serves dinner only. Guests can enjoy alfresco dining (weather permitting).

JO JOS CARIBBEAN SEASIDE - This restaurant serves brunch, lunch, and dinner.

24-hour room service is available.

Nearby Activities

14 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a lazy river, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Boat tours nearby
  • Fitness classes on site
  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

NAAY SPA has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Security system
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Minimum guest age is 18
  • Debit cards
  • Caters to adults only

Hotel Names

  • El Dorado Casitas Royale Karisma
  • El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
  • El Dorado Casitas Royale Karisma Playa del Carmen
  • El Dorado Casitas Royale Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale by Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive by Karisma
  • El Dorado Casitas Royale by Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
  • El Dorado Casitas Royale Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive Karisma
  • El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
  • El Dorado Casitas Royale by Karisma All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
  • Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
  • El Dorado Casitas Royale by Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale by Karisma All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive Karisma
  • Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
  • El Dorado Casitas Royale by Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale by Karisma All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive by Karisma

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.