Within 6 miles (10 km) of this property, you'll find El Manglar Golf Course and Sanctuary of Hope and Time Capsule. Dr. Alfredo Barrera Marin Botanical Garden is within 6 miles (10 km) and Puerto Morelos Town Square is within 9 miles (15 km).
A full-service spa, 14 restaurants, and 14 outdoor pools are all featured at this smoke-free property. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Unwind with a drink at one of the 14 bars/lounges and enjoy free perks like free self parking and a shopping center shuttle.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 205 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, Select Comfort beds, and flat-screen TVs with cable channels.
Jul 24, 2019 by Resort Management
Dear Expedia User, hank you for your recent review, sharing your experiences of your most recent visit to the El Dorado Casitas Royale Riviera Maya, a Spa Resort by Karisma Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us.
Jul 6, 2018 by Hotel Management
Thank you for the time taken to share your experience with us, we are truly very sorry if we did not achieve your expectations. With hope you will provide us a new opportunity to restore your faith in us.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
El Dorado Casitas Royale, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At El Dorado Casitas Royale, Gourmet All Inclusive by Karisma you can cool off in one of the 14 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 14 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 10 swim-up bars and 14 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a seasonal outdoor pool, a health club, and a spa tub. Self parking is free. This 5-star Playa del Carmen property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
El Dorado Casitas Royale, Gourmet All Inclusive by Karisma offers 205 accommodations with DVD players and free minibar items. Rooms open to balconies. Accommodations offer separate dining areas. Select Comfort beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
RESTAURANT COCOTAL - This restaurant serves breakfast and dinner.
D ITALIA RESTAURANT - This restaurant serves dinner only.
KAMPAI - This restaurant serves breakfast, lunch, and dinner.
LA ISLA RESTAURANT - This restaurant serves dinner only. Guests can enjoy alfresco dining (weather permitting).
JO JOS CARIBBEAN SEASIDE - This restaurant serves brunch, lunch, and dinner.
24-hour room service is available.
14 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a lazy river, a health club, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
NAAY SPA has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.