For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
5-star beachfront property near El Manglar Golf Course
Beachside getaway
Within 6 miles (10 km) of this property, you'll find El Manglar Golf Course and Sanctuary of Hope and Time Capsule. Dr. Alfredo Barrera Marin Botanical Garden is within 6 miles (10 km) and Puerto Morelos Town Square is within 9 miles (15 km).
All-inclusive
A full-service spa, 14 restaurants, and 14 outdoor pools are all featured at this smoke-free property. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Unwind with a drink at one of the 14 bars/lounges and enjoy free perks like free self parking and a shopping center shuttle.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 205 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, Select Comfort beds, and flat-screen TVs with cable channels.
El Dorado Casitas Royale, Gourmet All Inclusive by Karisma ratings based on 2 Verified Reviews
Review Summary
2.0
out of 5
2.0 out of 5.0
Room cleanliness2.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort2.0 out of 5.0
Hotel condition2.0 out of 5.0
Guest reviews for El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
Everyone (1)Couples (1)
2 out of 5
Posted by a verified traveler on Jul 12, 2019
Was this review helpful to you?
Comment from Hotel Management
Jul 24, 2019
by Resort Management
Dear Expedia User,
hank you for your recent review, sharing your experiences of your most recent visit to the El Dorado Casitas Royale Riviera Maya, a Spa Resort by Karisma
Our mission is to make every stay as close to
perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us.
2 out of 5
Disappointing! Not as pictured
Pros:Pros: WiFi speed was fast, staff are helpful and friendly, food is like a yelp 4/5, $-$$$ by LA standards, prompt service, medic on-site
Cons:Refer to my review above
I had HIGH expectations based on how pricey the room rate was. Here are the main reasons we were disappointed:
1) Our Casita suite was NOT CLEAN. Upon arrival there was a strong musty smell -like borderline moldy- and the room was not adequately cleaned (zoom in on my pix). There were sticky smudges and water marks everywhere on counters, floors, doors. Hair in the jacuzzi.
2) Suite was old and poorly maintained. Fixtures were tarnished and rusted. DIY construction fixes everywhere. Refer to my pix of the in-suite jacuzzi...it’s yellowed/stained and the enamel is worn. TV small and not HD with limited channels.
3) Our “personal concierge” hustled us hard. When we arrived in the morning he said we could get a discounted couples massage if we attended a 1 hr presentation for their Exotic Travelers club (similar to a time-share program), which we agreed to. Later that day my husband got bad heat stroke and sunburn. I called the general concierge line because the personal concierge hours had ended at 5pm. They said they would cancel our attendance at the presentation and at the spa "no problem." The next morning, despite our do not disturb sign, the concierge was banging on our door. He was so angry that we had cancelled and had no regard to my husband's illness, he threatened us saying it was "impossible" to cancel our massage, and that we would be charged the full massage price whether we went or not. I told him to leave, then I called the spa directly and cancelled it.
Posted by TravelerSoCal, from Los Angeles, CA on Jan 1, 2018
Was this review helpful to you?
Comment from Hotel Management
Jul 6, 2018
by Hotel Management
Thank you for the time taken to share your experience with us, we are truly very sorry if we did not achieve your expectations. With hope you will provide us a new opportunity to restore your faith in us.
About the El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Not included
Airport transfers
Food and beverage restrictions apply
All available beverages included
Minibar (all beverages included)
Taxes included
24-hour room service
Buffet and à la carte dining
Gratuities included
Airport transfers not included
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Property Features
El Dorado Casitas Royale, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At El Dorado Casitas Royale, Gourmet All Inclusive by Karisma you can cool off in one of the 14 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 14 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 10 swim-up bars and 14 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a seasonal outdoor pool, a health club, and a spa tub. Self parking is free. This 5-star Playa del Carmen property is smoke free.
205 guestrooms or units
2 levels
14 dining venues
10 swim-up bars
14 bars or lounges
6458 sq ft of conference space
600 sq m of conference space
Bar on the beach
Terrace on the roof
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Business facilities
1 conference room
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Convenience store
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Free shopping center shuttle
Parking: Free self parking
Room Amenities
El Dorado Casitas Royale, Gourmet All Inclusive by Karisma offers 205 accommodations with DVD players and free minibar items. Rooms open to balconies. Accommodations offer separate dining areas. Select Comfort beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Private balcony
Dining room
Sitting area
Select Comfort beds
Jetted tub
Stocked minibar (free)
In-room dining (24 hours)
Flat-screen television
Cable channels
Premium channels
Movies for purchase
DVD player
Coffee maker
Egyptian cotton linens
Shower and tub combination
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
RESTAURANT COCOTAL - This restaurant serves breakfast and dinner.
D ITALIA RESTAURANT - This restaurant serves dinner only.
KAMPAI - This restaurant serves breakfast, lunch, and dinner.
LA ISLA RESTAURANT - This restaurant serves dinner only. Guests can enjoy alfresco dining (weather permitting).
JO JOS CARIBBEAN SEASIDE - This restaurant serves brunch, lunch, and dinner.
24-hour room service is available.
Nearby Activities
14 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a lazy river, a health club, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Boat tours nearby
Fitness classes on site
Hiking/biking trails on site
Bicycle rentals on site
Volleyball on site
Kayaking on site
Sailing nearby
Scuba diving nearby
Yoga classes/instruction on site
Spa Services
NAAY SPA has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 6
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Deep tissue massage
Swedish massage
Sauna in spa
Spa tub in spa
Steam room in spa
Minimum age to access spa is 18
Sports massage
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.
Security system
No rollaway/extra beds available
No cribs (infant beds) available
No pets or service animals allowed
Minimum guest age is 18
Debit cards
Caters to adults only
Hotel Names
El Dorado Casitas Royale Karisma
El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
El Dorado Casitas Royale Karisma Playa del Carmen
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
