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El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

5-star property
Km 45, Carretera Cancun - Tulum, Playa del Carmen, QROO 1-855-201-7819
1.7 out of 5
See all 3 travelocity Reviews

Points Of Interest

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Hotel Description

5-star beachfront aparthotel near El Manglar Golf Course

Beachside getaway

Within 6 miles (10 km) of this aparthotel, you'll find El Manglar Golf Course and Sanctuary of Hope and Time Capsule. Dr. Alfredo Barrera Marin Botanical Garden and Maroma Beach are also within 6 miles (10 km).

All-inclusive

A full-service spa, 14 restaurants, and 14 outdoor pools are all featured at this smoke-free aparthotel. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like cooked-to-order breakfast and free self parking.

Indoor spa tubs, free WiFi

The 203 soundproofed apartments offer free WiFi and comfy beds. Other amenities include indoor private spa tubs, free minibar items, and TVs with cable channels.

Casita Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
$604* Per night/room Sep 5 - Sep 6

Beachfront Casita Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Private Pool Casita Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Private Pool Swim Up Casita Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swim Up Casita Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

El Dorado Casitas Royale, Gourmet All Inclusive by Karisma ratings based on 3 Verified Reviews

Review Summary
1.7 out of 5 1.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

Everyone (1) Couples (2)
1 out of 5
This place was horrible. Please do not ever waist your money on this resort. We were moved rooms 3 times in the first 36 hours. Large, red Ants in every bathroom. Broken tv in the first room. Shattered glass screen door in the second room. Broken jacuzzi tub that leaked from the wall into the room in the third room. They refused a refund of any nights (considering we were moved rooms at midnight I thought it was the least they could do for one night) since we booked through Travelocity. Check in was 30 minutes late, room service is always over an hour late, no food on the beach, the ocean is full of self placed boulders which is not shown in any pictures. Minimum 1 mile walk to any restaraunt. The staff was friendly but this resort is terrible. They offered us a free night and I refused. I genuinely wouldn't stay here if it was free.

Posted by on Jan 12, 2021

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Comment from Hotel Management

Jan 14, 2021 by Your Hotel Management

Dear Expedia user, On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We are truly very sorry for what seems to have been a disappointing stay. Your comments about room maintenance issues encountered have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. We would like to continue our communication with you, please do not hesitate to contact the customer service department so your comments and experiences can be personally attended.

2 out of 5

Posted by on Jul 12, 2019

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Comment from Hotel Management

Jul 24, 2019 by Resort Management

Dear Expedia User, hank you for your recent review, sharing your experiences of your most recent visit to the El Dorado Casitas Royale Riviera Maya, a Spa Resort by Karisma Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us.

2 out of 5

Disappointing! Not as pictured

Pros: Pros: WiFi speed was fast, staff are helpful and friendly, food is like a yelp 4/5, $-$$$ by LA standards, prompt service, medic on-site
Cons: Refer to my review above
I had HIGH expectations based on how pricey the room rate was. Here are the main reasons we were disappointed: 1) Our Casita suite was NOT CLEAN. Upon arrival there was a strong musty smell -like borderline moldy- and the room was not adequately cleaned (zoom in on my pix). There were sticky smudges and water marks everywhere on counters, floors, doors. Hair in the jacuzzi. 2) Suite was old and poorly maintained. Fixtures were tarnished and rusted. DIY construction fixes everywhere. Refer to my pix of the in-suite jacuzzi...it’s yellowed/stained and the enamel is worn. TV small and not HD with limited channels. 3) Our “personal concierge” hustled us hard. When we arrived in the morning he said we could get a discounted couples massage if we attended a 1 hr presentation for their Exotic Travelers club (similar to a time-share program), which we agreed to. Later that day my husband got bad heat stroke and sunburn. I called the general concierge line because the personal concierge hours had ended at 5pm. They said they would cancel our attendance at the presentation and at the spa "no problem." The next morning, despite our do not disturb sign, the concierge was banging on our door. He was so angry that we had cancelled and had no regard to my husband's illness, he threatened us saying it was "impossible" to cancel our massage, and that we would be charged the full massage price whether we went or not. I told him to leave, then I called the spa directly and cancelled it.

Posted by , from Los Angeles, CA on Jan 1, 2018

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Comment from Hotel Management

Jul 6, 2018 by Hotel Management

Thank you for the time taken to share your experience with us, we are truly very sorry if we did not achieve your expectations. With hope you will provide us a new opportunity to restore your faith in us.

About the El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

Location Km 45, Carretera Cancun - Tulum, Playa del Carmen, QROO 77710

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • A la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

  • All available beverages included
  • Minibar (all beverages included)
  • Taxes included
  • 24-hour room service
  • A la carte dining included
  • Gratuities included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included

Property Features

El Dorado Casitas Royale, Gourmet All Inclusive by Karisma is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At El Dorado Casitas Royale, Gourmet All Inclusive by Karisma you can cool off in one of the 14 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 14 restaurants on site. For a drink, you can stop by one of the onsite bars, including 12 swim-up bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive aparthotel also offers a health club, a steam room, and a rooftop terrace. Self parking is free. This 5-star Playa del Carmen aparthotel is smoke free.

  • 203 guestrooms or units
  • 2 levels
  • 14 dining venues
  • 12 swim-up bars
  • 4 bars or lounges
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar on the beach
  • 1 conference room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

El Dorado Casitas Royale, Gourmet All Inclusive by Karisma offers 203 accommodations with indoor private spa tubs and free minibar items. Rooms open to furnished balconies or patios. Select Comfort beds feature premium bedding. Premium cable television is provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Select Comfort beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

RESTAURANT COCOTAL - This restaurant serves breakfast only.

D ITALIA RESTAURANT - This restaurant serves dinner only. Open daily.

KAMPAI - This restaurant serves lunch and dinner. Open daily.

LA ISLA - This restaurant serves breakfast, lunch, and dinner. Open daily.

SANTA FE GRILL - This restaurant serves breakfast and dinner. Open daily.

24-hour room service is available.

Nearby Activities

14 outdoor swimming pools are on site along with a lazy river and a health club. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Boat tours nearby
  • Fitness classes on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

NAAY SPA CASITAS has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Minimum guest age is 18
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Dorado Casitas Royale Karisma
  • El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
  • El Dorado Casitas Royale Karisma Playa del Carmen
  • El Dorado Casitas Royale Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale by Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale by Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
  • El Dorado Casitas Royale Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive Karisma
  • El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
  • El Dorado Casitas Royale by Karisma All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
  • Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
  • El Dorado Casitas Royale by Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale by Karisma All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive Karisma
  • Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
  • El Dorado Casitas Royale by Karisma Gourmet All Inclusive
  • El Dorado Casitas Royale by Karisma All Inclusive
  • El Dorado Casitas Royale Gourmet All Inclusive by Karisma
  • El Dorado Casitas Royale Gourmet All Inclusive by Karisma

You should know

  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.