Within 6 miles (10 km) of this aparthotel, you'll find El Manglar Golf Course and Sanctuary of Hope and Time Capsule. Dr. Alfredo Barrera Marin Botanical Garden and Maroma Beach are also within 6 miles (10 km).
A full-service spa, 14 restaurants, and 14 outdoor pools are all featured at this smoke-free aparthotel. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like cooked-to-order breakfast and free self parking.
Indoor spa tubs, free WiFi
The 203 soundproofed apartments offer free WiFi and comfy beds. Other amenities include indoor private spa tubs, free minibar items, and TVs with cable channels.
Jan 14, 2021 by Your Hotel Management
Dear Expedia user, On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We are truly very sorry for what seems to have been a disappointing stay. Your comments about room maintenance issues encountered have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. We would like to continue our communication with you, please do not hesitate to contact the customer service department so your comments and experiences can be personally attended.
Jul 24, 2019 by Resort Management
Dear Expedia User, hank you for your recent review, sharing your experiences of your most recent visit to the El Dorado Casitas Royale Riviera Maya, a Spa Resort by Karisma Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us.
Jul 6, 2018 by Hotel Management
Thank you for the time taken to share your experience with us, we are truly very sorry if we did not achieve your expectations. With hope you will provide us a new opportunity to restore your faith in us.
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
El Dorado Casitas Royale, Gourmet All Inclusive by Karisma is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At El Dorado Casitas Royale, Gourmet All Inclusive by Karisma you can cool off in one of the 14 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 14 restaurants on site. For a drink, you can stop by one of the onsite bars, including 12 swim-up bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive aparthotel also offers a health club, a steam room, and a rooftop terrace. Self parking is free. This 5-star Playa del Carmen aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
El Dorado Casitas Royale, Gourmet All Inclusive by Karisma offers 203 accommodations with indoor private spa tubs and free minibar items. Rooms open to furnished balconies or patios. Select Comfort beds feature premium bedding. Premium cable television is provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
RESTAURANT COCOTAL - This restaurant serves breakfast only.
D ITALIA RESTAURANT - This restaurant serves dinner only. Open daily.
KAMPAI - This restaurant serves lunch and dinner. Open daily.
LA ISLA - This restaurant serves breakfast, lunch, and dinner. Open daily.
SANTA FE GRILL - This restaurant serves breakfast and dinner. Open daily.
24-hour room service is available.
14 outdoor swimming pools are on site along with a lazy river and a health club. Other recreational amenities include a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
NAAY SPA CASITAS has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.