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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
5-star beachfront hotel near Cirque du Soleil Boutique at Vidanta Riviera Maya

Choose dates to view prices

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

View from room
Creator video
Snack bar
Restaurant
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pool
  • All inclusive
  • Bar
  • Housekeeping

Explore the area

View in a map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪9 min drive‬
  • Place, Puerto Morelos Beach
    ‪21 min drive‬
  • Place, Puerto Morelos Town Square
    ‪21 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Suite Superior with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite Superior with Sea View

  • 581 sq ft
  • Sea view
  • Sleeps 5

View all photos for Suite Standard with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite Standard with Sea View

  • 581 sq ft
  • Sea view
  • Sleeps 5

View all photos for Suite Premium with Pool View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite Premium with Pool View

  • 2368 sq ft
  • Sleeps 7

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(86 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

7.8 out of 10
Good
(6 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(60 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Big Kahuna Suite

Big Kahuna Suite | View from room

Big Kahuna Suite

  • 1163 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Lair Suite | 1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Lair Suite

  • 1163 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite | 1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Pineapple Suite

  • 1163 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Connecting Rooms, Oceanfront (SWIM-UP)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

View from room

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite with Sea View

  • 1377 sq ft
  • Sea view
  • Sleeps 8

View all photos for Suite with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite with Sea View

  • 1377 sq ft
  • Sea view
  • Sleeps 4

View all photos for Suite with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory foam beds

Suite with Sea View

  • 1377 sq ft
  • Sea view
  • Sleeps 4

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About the neighborhood

Playa del Carmen

On the beach.Within 6 miles (10 km) of this hotel, you'll find Playa Paraiso Golf Course and Cirque du Soleil Boutique at Vidanta Riviera Maya. Nicklaus Design Golf Course and Dr. Alfredo Barrera Marin Botanical Garden are also within 6 miles (10 km).

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 9 min drive - 4.2 miles
  • Maroma Beach - 17 min drive - 7.5 miles
  • Puerto Morelos Beach - 21 min drive - 10.7 miles
  • Puerto Morelos Town Square - 21 min drive - 8.5 miles
  • Ojo de Agua Beach - 21 min drive - 8.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪El Mar Y Tierra - ‬9 min drive
  • ‪Don Miquel - ‬13 min drive
  • ‪La Hacienda - ‬11 min drive
  • ‪El Cocotal - ‬6 min drive
  • ‪Sports & Music Bar - ‬13 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5-star beachfront hotel near Cirque du Soleil Boutique at Vidanta Riviera Maya
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2021
  • Manager's reception (free)
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Náay Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • Smart TV with satellite channels

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

Property Registration Number OPERADORA GENTION SA DE CV

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Frequently asked questions

How close is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive to the airport?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is 20 mi (31-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

As of Nov 9, 2025, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive on Nov 10, 2025 start from $534.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have an airport shuttle?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers a free airport shuttle, available 24 hours a day.

How close is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offer free breakfast?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive does not offer free breakfast.

Is there a casino at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

No, there is no casino at this hotel.

What time is check-in at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

This hotel offers free self parking.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a pool?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive features an outdoor pool and a children's pool.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a restaurant?

Yes, there are 6 restaurants on site.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a spa?

Pamper yourself with a day at Náay Spa, where you can enjoy facials, mani/pedis, and deep-tissue massages.

How close is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive to downtown Playa del Carmen?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is 14.7 mi away from Playa del Carmen.

Reviews

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

8.4

Very Good

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 656 out of 1133 reviews
Rating 8 - Good. 198 out of 1133 reviews
Rating 6 - Okay. 119 out of 1133 reviews
Rating 4 - Poor. 69 out of 1133 reviews
Rating 2 - Terrible. 91 out of 1133 reviews

Reviews

10/10 Excellent

YUSMANY

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 3 nights in Oct 2025

10/10 Excellent

Kim

Stayed 4 nights in Aug 2025

10/10 Excellent

Yoscata, Chester

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very kid Oriented. Lots to do and every staff member was super nice
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there’s different restaurants/ places to choose from between lunch and dinner and the one restaurant for breakfast has a huge variety. What I didn’t like was that “All inclusive “ was not really all inclusive, I don’t like hidden fees charged at the very end when you are doing the check out about to leave the hotel. I was charged an Environmental Fee before leaving the hotel. Also the video advertisement on their social media page never mentions that there’s additional cost for the breakfast that includes the greet and meet with the characters. So I wouldn’t call it ALL inclusive
Stayed 3 nights in Aug 2025

10/10 Excellent

Armando

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our 3rd year coming. Good experience kids love it.
Stayed 5 nights in Jul 2025

8/10 Good

Vasilios, Toronto

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super clean and staff was amazing and attentive. Food/Restaurant choices were limited in comparison to Hard Rock Punta Cana. Distance from room to lobby requires shuttle bus daily. Restaurant hours kind of crappy. Example roof top cafe is only open for 4hrs. Some places only open for dinner others for lunch although food was plentiful and descent we expected it to at least be at the same level as Hard Rock and it fell short. One other thing to be mindful of and not sure if anyone else experienced this the timeshare pushiness was a little over the top. Even though we said no and we would not waste 2+ hrs of our vacation time listening to something we don’t want they kept at it. Until I said fine you get 15 min of my time since our little one is autistic and adhd. They finally backed off. However they do try to lure you by saying oh you’re here for a week you get a special gift because you’re VIP etc all a scam to get you in on the presentation. Other than that would we go again absolutely resort was spotless, and the kids had a blast. The evening shows were great and better than most resorts.
Stayed 7 nights in Jul 2025

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are beautiful and enjoyable and the staff are very friendly and helpful. Sadly we were not able to enjoy our stay due to getting sick after consuming the food from the buffet in the resort
Stayed 2 nights in Jul 2025

10/10 Excellent

Jannet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Servers and our concierge were amazing
Stayed 3 nights in Jul 2025

2/10 Terrible

Juan

Disliked: Cleanliness
Stayed 3 nights in Jul 2025

2/10 Terrible

Ana

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
My daughter had an accident at the park’s pool. Staff more interested in us signing a liability waiver than helping her. Transportation to the airport which was included was extremely inconvenient and they offered no alternatives. We had to pay for an uber. The sargazo made it impossible to dive in the ocean and smelled terrible.
Stayed 4 nights in Jul 2025

4/10 Poor

Jorge, Stanton

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jul 2025

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I don’t like it was the sales manager on the timeshare. His name is Yvonne. He was being aggressive when I told him no.
Stayed 3 nights in Jul 2025

10/10 Excellent

Eduardo

Stayed 7 nights in Jun 2025

10/10 Excellent

Cinthya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
20 stars
Stayed 3 nights in Jul 2025

10/10 Excellent

Jose Feliciano

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!!!!
Stayed 4 nights in Jul 2025

8/10 Good

Terrell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property and the staff at the hotel and water park were excellent
Stayed 4 nights in Jul 2025

2/10 Terrible

ANAKARLA

Disliked: Staff & service
horrible experience
Stayed 5 nights in Jul 2025

8/10 Good

Venus

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My stay at Nickelodeon Resorts (2 adults and 2 children) was excellent. The prices for the paid activities are a bit over the top, but nonetheless the stay was enjoyable. Meeting the various characters was a positively memorable experience for us and the children. The water park was also wonderful, but it was the highlight to us and there are only so many days you can visit the same water park. As such, we may not stay as long as we did on this occasion in the future. The only downsides I can recall were: 1) Our bedroom a/c leaked for the whole trip so we just left it off as it was pooling water on the floor. 2) Despite being a Platinum Expedia member and asking for my perk associated with the status at this VIP resort (as mentioned by Expedia in their communication to me) we were not afforded any upgrades or otherwise. The receptionist ignored my request on 2 occasions and on the third occasion she attempted to make it seem as though the concierge desk that everyone is afforded access to was the perk. Essentially, booking accommodation at this “VIP resort” and generating the Platinum status afforded no benefits, which is very very disappointing and the approach with which it was handled left much more to be desired. Despite these downsides, I thoroughly enjoyed my stay at the resort and will visit again, just for shorter periods.
Stayed 5 nights in Jun 2025

10/10 Excellent

zarekeia

Traveled with family
Liked: Cleanliness
I loved this property it is modern, clean, and the food/drinks were excellent
Stayed 3 nights in Jul 2025

10/10 Excellent

Abby

Stayed 4 nights in Jul 2025

10/10 Excellent

Alejandra

Stayed 2 nights in Jul 2025

10/10 Excellent

Cinthia

Traveled with family and small children
Liked: Amenities
Very good
Stayed 6 nights in Jun 2025

6/10 Okay

Martha, Pembroke Pines

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel is a really good opción to enjoy a family vacation, in my opinion they still need some extras, for example a pool that everyone one can enjoyed they just have a mini pool for the rooms and for the first floor we have one pool per building that is maximum 3 ft deep, but overall is really nice hotel and my family enjoyed
Stayed 4 nights in Jul 2025

6/10 Okay

Claudia, Paterson

Stayed 3 nights in Jul 2025