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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
5-star beachfront hotel near Cirque du Soleil Boutique at Vidanta Riviera Maya

Choose dates to view prices

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Relax with a drink at the bar, surrounded by a unique bamboo ceiling and patterned tile floor.
Creator video - submitted by Sally Nguyen
Enjoy stunning ocean views from spacious balconies and terraces, overlooking a vibrant pool area.
Experience the underwater world of SpongeBob SquarePants at this vibrant water park attraction featuring iconic characters.
Enjoy meals in a serene outdoor setting with tables and chairs overlooking a water park.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pool
  • All inclusive
  • Bar
  • Room service

Explore the area

View in a map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪9 min drive‬
  • Puerto Morelos Town Square
    ‪17 min drive‬
  • Puerto Morelos Beach
    ‪18 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Big Kahuna Suite

Relax in this stylish living room with a flat-screen TV, comfortable sofa, and vibrant artwork.

Big Kahuna Suite

  • 1163 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Relax in comfort with a sofa, flat-screen TV, and unique lamp.

Lair Suite

  • 1163 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Enjoy a spacious room with a large bed, sofa, and kitchenette, offering a city view.

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(60 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Enjoy a spacious room with a large bed, sofa, and kitchenette, offering a city view.

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

7.8 out of 10
Good
(6 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Relax in a stylishly designed room with a comfortable bed, seating area, and large window.

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Relax in a stylishly designed room with a comfortable bed, seating area, and large window.

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Relax in a stylishly designed room with a comfortable bed, seating area, and large window.

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(83 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Enjoy a spacious room with a large bed, sofa, and kitchenette, offering a city view.

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Relax in a stylishly designed room with a comfortable bed, seating area, and large window.

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Cozy retreat with a vibrant accent wall, a neatly made bed, and a unique nightstand featuring a SpongeBob SquarePants design.

Pineapple Suite

  • 1163 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite with Sea View

Enjoy ocean views from the comfort of this nautical-themed room, featuring two beds and a cozy seating area.

Suite with Sea View

  • 1377 sq ft
  • Sea view
  • Sleeps 4

View all photos for Suite with Sea View

Relax in a stylish room with a large bed, flat-screen TV, and ocean views through a large window.

Suite with Sea View

  • 1377 sq ft
  • Sea view
  • Sleeps 4

View all photos for Suite Premium with Pool View

Relax in a spacious room with a large bed, seating area, and ocean views from the balcony.

Suite Premium with Pool View

  • 2368 sq ft
  • Sleeps 7

View all photos for Suite Standard with Sea View

Enjoy ocean views from the large window in this nautical-themed room, featuring two single beds and colorful artwork.

Suite Standard with Sea View

  • 581 sq ft
  • Sea view
  • Sleeps 5

View all photos for Suite with Sea View

Relax in this stylish room with a large bed, dining area, and modern bathroom.

Suite with Sea View

  • 1377 sq ft
  • Sea view
  • Sleeps 8

View all photos for Suite Superior with Sea View

Enjoy ocean views from the balcony, featuring two beds with nautical-themed bedding and a large window.

Suite Superior with Sea View

  • 581 sq ft
  • Sea view
  • Sleeps 5

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  • Pool
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  • All inclusive
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About the neighborhood

Playa del Carmen

On the beach.Within 6 miles (10 km) of this hotel, you'll find Playa Paraiso Golf Course and Cirque du Soleil Boutique at Vidanta Riviera Maya. Nicklaus Design Golf Course and Dr. Alfredo Barrera Marin Botanical Garden are also within 6 miles (10 km).

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 9 min drive - 4.2 miles
  • Puerto Morelos Town Square - 17 min drive - 8.3 miles
  • Ojo de Agua Beach - 17 min drive - 8.3 miles
  • Maroma Beach - 17 min drive - 7.5 miles
  • Puerto Morelos Beach - 18 min drive - 10.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬12 min drive
  • ‪Huama - ‬12 min drive
  • ‪El Mar y Tierra - ‬9 min drive
  • ‪Limon y Sal - ‬12 min drive
  • ‪Don Miquel - ‬10 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5-star beachfront hotel near Cirque du Soleil Boutique at Vidanta Riviera Maya
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2021
  • Manager's reception (free)
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Náay Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

American (Sign language), English, Spanish

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Property amenities

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • Smart TV with satellite channels

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

Property Registration Number OPERADORA GENTION SA DE CV

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Frequently asked questions

How close is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive to the airport?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is 20 mi (31-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

As of Aug 8, 2025, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive on Aug 24, 2025 start from $635.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have an airport shuttle?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers a free airport shuttle, available 24 hours a day.

How close is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offer free breakfast?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive does not offer free breakfast.

Is there a casino at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

No, there is no casino at this hotel.

What time is check-in at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

This hotel offers free self parking.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a pool?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive features an outdoor pool and a children's pool.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a restaurant?

Yes, there are 6 restaurants on site.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a spa?

Pamper yourself with a day at Náay Spa, where you can enjoy hot stone massages, mani/pedis, and facials.

How close is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive to downtown Playa del Carmen?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is 14.7 mi away from Playa del Carmen.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 641 out of 1107 reviews
Rating 8 - Good. 197 out of 1107 reviews
Rating 6 - Okay. 118 out of 1107 reviews
Rating 4 - Poor. 67 out of 1107 reviews
Rating 2 - Terrible. 84 out of 1107 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinks, live music options
Stayed 4 nights in Apr 2025

10/10 Excellent

Chrystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort, will definitely be going back. Alex that works in the Italian restaurant is the best.
Stayed 4 nights in Feb 2025

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This place is great for kids but it's expenisve. My room balcony/pool area was dirty like they forgot to clean it. There was trash from a previous guest and the furniture was stained and filthy. For the price you are paying, I expected everything to be up to par.
Stayed 4 nights in Apr 2025

10/10 Excellent

Marylu, Valencia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is a great hotel for families and kids. The only issues is they say all include but everything is a up charge, they try to get you to pay more for everything . The water park is great for kids and adults making it a very fun family vacation. The food is decent overall.
Stayed 3 nights in Jan 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Farhia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Sharon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families with kids of all ages.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aaron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was always very clean and tended to. Only down fall was no information about how to get our pictures the resort took and scanned onto our wrist bands.
Stayed 4 nights in Apr 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Alton Glaspie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall.
Stayed 4 nights in Apr 2025

10/10 Excellent

Camila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Resort!
Stayed 3 nights in Mar 2025

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for families with toddlers
Stayed 4 nights in Mar 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. Lots to keep kids engaged and entertained. The pools in the room were ice cold though. And the water park was crowded due to being open to the public. Good luck finding seating.
Stayed 5 nights in Apr 2025

4/10 Poor

Katherine Marie

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The waterpark is fun (for one day). Hotel pool and beach are terrible. The beach is basically non-existent. The main hotel pool is horrible, basically an extended pool off of the main floor rooms. You feel like you are swimming in people's private areas. No service at the pool or beach. If you want to visit this hotel. I suggest just paying for a day pass for the waterpark and staying somewhere else. The breakfast restaurant felt more like an overcrowded noisy public cafeteria than a resort restaurant.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jeremy David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our time there.
Stayed 8 nights in Apr 2025

6/10 Okay

nakia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food was soo BADDDDD !! I mean room service is what i lived off of for 5 days ! I Hated the shuttle !!!!”Wet or dry ride same shuttle and now your butt is wet ! No entertainment or even music by the pool . I i didnt always want to go to waterpark or lobby! I didnt like room floor getting slippery i fell .
Stayed 5 nights in Mar 2025

8/10 Good

Brittney Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Olga, Federal way

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is so nice I enjoy everything there the rooms are so clean the park everything was just perfect.
Stayed 2 nights in Mar 2025

10/10 Excellent

Armando De La

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and kind. Everything was clean and beautiful
Stayed 4 nights in Mar 2025

2/10 Terrible

ivan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a charge of 282.00 usd chare for my son afther i had paid 2,500. For a family 0f 4 for 2 nights. It was a gift for my sons birthday. I knew he was gana be 13th. The resort charged in cash when checking in. I tried to contact expedia but no response to try and get my refund back. Resort manager said as long as expedia calls us. We will give you your money back.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lanny L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent. I liked that the hotel was away from the water park. The views were beautiful. So kid friendly, my kids favorite vacation so far.
Stayed 7 nights in Mar 2025

6/10 Okay

ramesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S
Stayed 6 nights in Mar 2025

8/10 Good

nariman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety in pool area for kids. # of life guards was very well organized
Stayed 4 nights in Mar 2025

8/10 Good

Jimmy

Stayed 5 nights in Apr 2025