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4.6 out of 5

"Stayed 5 days with my 4 y.o. Great staff. Great food. Nice room. The resort is just beautiful. Fines at the fancy restaurant 2x. Breakfast at the buff ... " More

By a verified traveler on Thu 16 Aug 2018

Hotel Description

4-star beachfront property near Mamitas Beach Club

Beachfront retreat

You'll find Quinta Avenida and Punta Esmeralda Beach within 2 miles (3 km) of this Playa del Carmen property. Mamitas Beach Club and Playa del Carmen Main Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 2 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus. Enjoy the 2 outdoor tennis courts and perks like free valet parking and free WiFi.

Free WiFi, comfy beds

The 252 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include balconies, MP3 docks, and plasma TVs with satellite channels.

Deluxe Junior Suite, Kitchenette

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$219 per night

Deluxe Room, 2 Double Beds, Beachfront

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Family Junior Suite - Two Children Stay Free

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Bed Count 1 King Bed Maximum Occupancy 6 Max

The Royal Haciendas All Inclusive ratings based on 37 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Royal Haciendas All Inclusive

Everyone (25) Couples (2) Family (7)
4 out of 5
They need more music at the pool and in all areas and more entertainment

Posted by , from California on Jul 19, 2019

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5 out of 5
We enjoyed it all staff and property. The scenery was amazing.

Posted by on Jul 4, 2019

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4 out of 5
An attentive and friendly staff . I enjoyed my time there

Posted by on Jun 30, 2019

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5 out of 5
Everything is just very good at the Haciendas! Friendly staff and always willing to help. the place i just amazing!

Posted by on Jun 29, 2019

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4 out of 5
Rooms were great. They really want you to buy in to the resort as a time share and are very in your face about it

Posted by on Jun 16, 2019

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5 out of 5
Service was great! Best I’ve ever had. Everyone went out of their way to make sure you enjoyed your vacations

Posted by on Apr 28, 2019

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5 out of 5
We absolutely loved our stay. We brought our 2 children and they had a blast. The pools were great, service outstanding especially by the pool side. The menu had many choices gor adults and kids. This is our favorite all inclusive hotel that we have stayed at. The breakfast buffet was delicious and overall all the food was excellent. The rooms were cleaned to my high standards . The rooms were on the dark side at night and could use higher voltage of lights. We definitely will be coming back with our family!

Posted by on Mar 30, 2019

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5 out of 5
We stayed 3-9-2019 to 3-17-2019 at the Royal Haciendas. We had an excellent vacation overall. The highest marks go to personal and friendly service, well maintained resort and clean rooms and facilities. Having the main buffet restaurant so close (around 30 feet) to the ocean was fantastic. The Royal Haciendas is not a massive resort. It is medium sized and never feels overly crowded. It was great for our family (two young children). If there is any criticism at all, I would say the beach is not perfect. Some areas are rocky and some days had a lot of seaweed. However, the hotel worked VERY hard every day to clear seaweed. Overall it was a great vacation.

Posted by , from Hugo, MN on Mar 26, 2019

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5 out of 5
Awesome place, exceptionally clean and very accommodating staff. Add good food and drinks,,,win-win.

Posted by on Jan 21, 2019

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3 out of 5
Front desk shuould provided more inf. About trips and excursion. I didn’t appreciate going to jewelry store and Tequila store not knowing to and waist time of my valuable vacations

Posted by on Nov 24, 2018

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing equipment
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Airport transfers not included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • All available beverages included
  • Bicycling included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Onsite live performances included
  • Theme parties included

Property Features

The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. The Royal Haciendas All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, and 4 spa tubs along with outdoor tennis courts and an outdoor pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 poolside bars, a swim-up bar, and a bar/lounge. Public spaces have free WiFi. A children's pool, a fitness center, and a sauna are also featured at the family-friendly The Royal Haciendas All Inclusive. Free self parking and valet parking are available. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

  • 252 guestrooms or units
  • 4 levels
  • 18 buildings
  • 2 dining venues
  • 2 bars by the pool
  • Built in 2006
  • Dining venue
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 4
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (52.4 km / 32.6 mi)
  • Parking: Free valet parking and self parking

Room Amenities

The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and DVD players. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • DVD player
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

The Royal Haciendas All Inclusive has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

Outdoor tennis courts and complimentary bicycles are featured at the property. 4 outdoor swimming pools and 4 spa tubs are on site. In addition to an outdoor pool, other recreational amenities include a sauna, a fitness center, and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Free bicycles on site
  • Ecotours nearby
  • Golfing nearby
  • Sailing on site
  • Parasailing nearby
  • Volleyball on site
  • Kayaking on site
  • Golf lessons available nearby
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Royal Spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Body treatments
  • Body wraps
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 25

Special check-in instructions:

Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay
  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Haciendas
  • Royal Haciendas All Inclusive
  • Royal Haciendas All Inclusive Playa del Carmen
  • Royal Haciendas Playa del Carmen
  • Royal Haciendas Hotel
  • The Royal Haciendas Hotel Playa Del Carmen
  • Royal Haciendas All Inclusive All-inclusive property
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.