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Grand Sunset Princess - All Inclusive

4.5-star property
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO 1-855-201-7819
3.7 out of 5
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See all 19 travelocity Reviews

"This is my fourth time staying here. I always book the lacuna villas and it’s amazing everytime. The staff is great and the property is incredible. My ... " More

By a verified traveler on Tue 30 May 2023

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Hotel Description

4.5-star beachfront property near Quinta Avenida

On the beach

Within 3 miles (5 km) of this Playa del Carmen property, you'll find Playa Xcalacoco and Gran Coyote Golf. El Camaleon Mayakoba Golf Course and Punta Esmeralda Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a full-service spa, a water park, and a nightclub. Relax with free beach cabanas and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. Bring the family and enjoy the free kid's club, children's pool, and playground.

Deluxe Suite, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$215* Per night/room Jun 7 - Jun 8

Family Club Room - Pool Access, Pool View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite (with 2 Jacuzzis)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Super Saver

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite with Jacuzzi and Outdoor Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Sunset Princess - All Inclusive ratings based on 19 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Sunset Princess - All Inclusive

Everyone (6) Couples (7) Family (3)
5 out of 5
This is my fourth time staying here. I always book the lacuna villas and it’s amazing everytime. The staff is great and the property is incredible. My only issue this year (for the first time) was the travel group people (similar to selling timeshares). They were super aggressive and way too forward. I somehow got sucked in to this 90 minute (which ended up being much longer) presentation and when I didn’t want to sign up their energy changed and became super angry and hostile. Didn’t love that at all.

Posted by on May 30, 2023

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Comment from Hotel Management

May 30, 2023 by Andrea Colli

Hello dear Sam, thank you for taking the time to rate the hotel and let us know how was your stay with us. We feel happy and motivated knowing that you still returning to Grand Sunset Princess and you enjoyed each vacation with us. We will continue working hard to give great service to all our guests as we did with you. We appreciate that you share with us the situation you have with the travel group, so without a doubt we will do a report to send to the corresponding areas in order to find a solution. Thank you for your preference, we hope you come back soon. Kind regards.

5 out of 5
The resort was beautiful and the grounds were gorgeous. Wasnt that happy with buffets food wasnt always hot.speciality restaurants were all great.

Posted by , from milwaukee on May 26, 2023

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Comment from Hotel Management

May 26, 2023 by Andrea Colli

Hello dear Dennis, thank you for taking the time to rate the hotel and let us know how was your stay with us. We always try our best to give excellent service and unforgettable experiences, so we are happy to know that we did with you.Thank you for your preference, we hope you come back soon. Kind regards.

4 out of 5
I love the Riviera Princess! We have stayed at the Grand Riviera Princess and now at the Sunset Princess which is basically the same resort. A mirror comparison which allowed us to quickly find everything. The resort is beautiful! So much nature and the pathways are always well lit and clean. The staff is always very happy and friendly. The a la carte restaurants are amazing. The buffet is surprisingly decent. The property is in need of some updates. For example. The TVs in the rooms are like 20 years old. They are all blurry and are probably like 22 inches big. The rooms could use modern furniture or decorations. They need to replace the curtains. Everything in the rooms look like it’s 2002. But you don’t spend much time in your room so it’s not too bad. The pools are great and the activities are too. We got to play a beach volleyball game. A ping pong game and we loved the night shows after dinner. We tried going to the disco but it was very empty. My only concern is that they seem to use very cheap alcohol. It seems like it’s super watered down and it tends to make you sick. However, if you’re not a heavy drinker you’ll not mind this. We found out it’s just safer to drink beer. I love this place. Will probably be back and I would recommend.

Posted by on May 12, 2023

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Comment from Hotel Management

May 12, 2023 by Andrea Colli

Hello dear Horacio, thank you for taking the time to rate the hotel and let us know how was your stay with us. We feel happy and motivated knowing that you enjoyed your vacation with us. We will continue giving a great service to all our guests. We appreciate your feedback, so without a doubt, we will do a report to send to the corresponding areas and improve our quality. Thank you for your preference, we hope you come back soon. Kind regards.

4 out of 5

Posted by on May 3, 2023

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Comment from Hotel Management

May 24, 2023 by Andrea Colli

Hola estimada Therese, gracias por tomarse el tiempo de calificar al hotel. Su opinión es importante para nosotros pues nos permite identificar las áreas de oportunidad y lo que más le gustó del hotel, por lo que si en un futuro nos pueden compartir cómo fue su experiencia con nosotros se lo agradeceríamos mucho. Saludos cordiales.

3 out of 5

Posted by , from San Diego on Apr 3, 2023

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Comment from Hotel Management

Apr 24, 2023 by Daniel

Hello dear guest, thank you very much for your excellent rating. Your opinion is very important to us, which is why we would have loved it if you could tell us what you liked the most about the hotel. We hope to welcome you again in the future. Sincerely.

4 out of 5
The staff was very accommodating. The grounds were beautifully maintained. The pools and beach was beautiful. The food was mediocre. The lasagna and tiramisu at the Mama Mia restaurant was not good. The t-bone steak at La Vaqueria was delicious. The crème brûlée at the Le Fleur restaurant was excellent.

Posted by on Mar 9, 2023

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Comment from Hotel Management

Mar 11, 2023 by Andrea Colli

Hello dear Stephen, thank you for taking the time to rate the hotel and let us know how was your stay with us. We always try our best to give excellent service and unforgettable experiences, so we are happy to know that we did it with you.We appreciate your feedback about Mamma Mia, we will send your comments to the corresponding department in order to improve our quality.Thank you for your preference and we hope you come back soon.Kind regards.

3 out of 5
Overall let down by this property. You definitely get what you pay for on this one. It’s a cheaper price because it’s not as good of a resort than others we’ve been to in Mexico. Food is okay. Buffet sucks. a la carte restaurants are okay. No variety for breakfast, same things and place everyday. There were 3 restaurants not even open the whole time. It was a fun property though!

Posted by on Jan 17, 2023

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Comment from Hotel Management

Jan 18, 2023 by Alfredo Lezama

Hello dear Kylie, we appreciate you taking the time to share your message with us, all your opinions help us improve the quality of our service.You can be sure that we will share your observation to make the necessary improvements and provide a better service in every way.We hope you can give us a second chance so you can notice the changes we make.Best wishes.

1 out of 5

Posted by on Dec 20, 2022

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5 out of 5
This property had wonderful up to date decor, the rooms were large and cleaned with fresh towels every time we came back from breakfast. The pools and beach life were great. Lots of nightly entertainment. Staff were ALL wonderful. Expedia rep at the hotel was great and always answered any questions we had. Plenty of food choices and good. Wildlife the awsome.

Posted by on Oct 7, 2022

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Comment from Hotel Management

Oct 10, 2022 by Alfredo Lezama

Hello dear Shawna Lynn, thank you very much for taking your time to share your experience and give us a generous rating, your opinion is very important to us because it helps us improve the quality of our service.We greatly appreciate your preference for us.We will share your opinion with our staff so that they are motivated and continue to provide a unique and high-quality service to all our guests.We hope you can come back soon.Warm greetings.

2 out of 5
The property is very beautiful

Posted by on Oct 2, 2022

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Comment from Hotel Management

Oct 3, 2022 by Alfredo Lezama

Hello dear Mahmoud, thank you for taking the time to share your experience with us and give us a wonderful rating; Your opinion is very important to us because it helps us improve the quality of our service.Knowing that we meet all your expectations makes us very happy and motivates us to continue giving the best to all our guests.We hope you can come back soon.Warm greetings.

About the Grand Sunset Princess - All Inclusive

Location Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
Land activities

  • Volleyball

Not included

  • Surcharge for premium food items
  • Surcharge for room service

  • Volleyball included
  • Surcharge for premium food items
  • All available beverages included
  • Buffet-style meals included
  • A la carte dining included
  • Surcharge for room service
  • Gratuities included
  • Additional gratuities accepted
  • All meals included

Property Features

Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 672 guestrooms or units
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 12
  • Children's pool
  • Supervised childcare/activities (free)
  • Number of living rooms
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • Stocked minibar (free)
  • In-room dining
  • Coffee maker
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM. The property hosts a free manager's reception daily.

Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Le Fleur - This theme restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

La Vaqueria - This theme restaurant serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Room service is available.

Nearby Activities

12 outdoor swimming pools and 4 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a water park (surcharge), a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Scuba diving nearby

Spa Services

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Grand Sunset Princess - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Humane animal treatment
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Sunset Princess All Suites Resort
  • Grand Sunset Princess - All Inclusive Playa del Carmen
  • Grand Sunset Princess All Suites Resort Spa All Inclusive
  • Grand Sunset Princess - All Inclusive All-inclusive property

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.