Grand Sunset Princess - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

Choose dates to view prices

Photo gallery for Grand Sunset Princess - All Inclusive

On the beach, white sand, free beach shuttle, free beach cabanas
Exterior
Exterior
Garden
Outdoor wedding area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

View in a map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪13 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪23 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

Deluxe Suite, Garden View

8.2 out of 10
Very good
(264 reviews)
  • Garden view
  • 597 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Suite, Pool Access (with Bathtub, Pool View)

8.4 out of 10
Very good
(50 reviews)
  • 597 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Family Club Room - Pool Access, Pool View

7.8 out of 10
Good
(13 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed

Family Club Deluxe

7.4 out of 10
Good
(17 reviews)
  • Garden view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed

Platinum Suite

8.0 out of 10
Very good
(40 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Laguna Villa Suite

9.0 out of 10
Wonderful
(17 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room Deluxe with Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • Sleeps 3

Triple Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 3

Single Room Premium with Garden View

  • 656 sq ft
  • Sleeps 1

Single Room with Lake View

  • 731 sq ft
  • Sleeps 1

Single Room Deluxe with Garden View

9.0 out of 10
Wonderful
(7 reviews)
  • 592 sq ft
  • Sleeps 1

Double Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 3

Quadruple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 2

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 3

Triple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 3

Triple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 1

Double Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 2

Single Room Premium with Garden View

  • 656 sq ft
  • Sleeps 2

Double Room Premium with Garden View

  • 656 sq ft
  • Sleeps 3

Double Room Premium with Garden View

  • 656 sq ft
  • Sleeps 2

Double Room Premium with Garden View

  • 656 sq ft
  • Sleeps 3

Quadruple Room Premium with Garden View

  • 656 sq ft
  • Sleeps 4

Triple Room Premium with Garden View

  • 656 sq ft
  • Sleeps 3

Triple Room Premium with Garden View

  • 656 sq ft
  • Sleeps 4

Double Room with Lake View

  • 731 sq ft
  • Sleeps 2

Super Saver

9.4 out of 10
Exceptional
(3 reviews)
  • 512 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Platinum Suite Plunge Pool

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Playa del Carmen

On the beach.Within 2 miles (3 km) of this Playa del Carmen property, you'll find Playa Xcalacoco and Chun-Zumbul (diving site). Gran Coyote Golf and El Camaleón Mayakoba Golf Course are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 16 min walk - 0.9 miles
  • Quinta Avenida - 12 min drive - 4.9 miles
  • Playa del Carmen Main Beach - 13 min drive - 4.9 miles
  • Maroma Beach - 17 min drive - 8.7 miles
  • Xcaret Eco Theme Park - 23 min drive - 11.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Amaranto - ‬15 min walk
  • ‪Mike’s Coffee - ‬17 min walk
  • ‪Piano Bar - ‬17 min walk
  • ‪Fresco Bar - ‬8 min walk
  • ‪El Beso Pool Bar - ‬14 min walk

About this property

Grand Sunset Princess - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 15 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. A complete renovation of Grand Sunset Princess - All Inclusive was completed in November 2025.

This 5-star Playa del Carmen property is smoke free.

  • 672 guestrooms or units
  • 10 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 15 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Property amenities

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis lessons

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

How close is Grand Sunset Princess - All Inclusive to the airport?

Grand Sunset Princess - All Inclusive is 26.4 mi (280-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Sunset Princess - All Inclusive?

As of Apr 1, 2026, prices found for a 1-night stay for 2 adults at Grand Sunset Princess - All Inclusive on Apr 6, 2026 start from $252, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Sunset Princess - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Sunset Princess - All Inclusive.

How close is Grand Sunset Princess - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Grand Sunset Princess - All Inclusive offer free breakfast?

Grand Sunset Princess - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Grand Sunset Princess - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Grand Sunset Princess - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Grand Sunset Princess - All Inclusive?

This property offers free self parking.

Does Grand Sunset Princess - All Inclusive have a pool?

Grand Sunset Princess - All Inclusive features 12 outdoor pools, an indoor pool, and a children's pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Grand Sunset Princess - All Inclusive have a restaurant?

Yes, there are 10 restaurants on site.

Does Grand Sunset Princess - All Inclusive have a spa?

This property has a spa, which features massages, aromatherapy, and body wraps.

How close is Grand Sunset Princess - All Inclusive to downtown Playa del Carmen?

Grand Sunset Princess - All Inclusive is 4 mi away from Playa del Carmen.

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 114 out of 206 reviews
Rating 8 - Good. 48 out of 206 reviews
Rating 6 - Okay. 26 out of 206 reviews
Rating 4 - Poor. 9 out of 206 reviews
Rating 2 - Terrible. 9 out of 206 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Abigail

Honestly- minus them trying to get you to sign up for a travel plan
Stayed 3 nights in Dec 2025

10/10 Excellent

Justin

Stayed 6 nights in Dec 2025

6/10 Okay

Kimbalee

Traveled with family and small children
Disliked: Amenities
Hotel under construction. Staff harassed me to go to timeshare meetings.
Stayed 6 nights in Dec 2025

6/10 Okay

Kimbalee

Disliked: Amenities, property conditions & facilities
From from the moment we arrived we were harassed by staff to a presentation. They promised us a fourth day three night trip, but we never received it because we weren’t willing to drop $5000 to be a part of some form of a timeshare. It was a horrible experience and I probably will never go back.
Stayed 2 nights in Dec 2025

2/10 Terrible

Dina

Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at Grand Riviera Princess was a disaster. We travel to Mexico often, and this was by far the worst resort experience we’ve had. At check-in, our luggage was taken by a separate cart, but we were given incorrect directions on where to go. We were told to wait for a shuttle but were never shown the correct pickup location. We wandered the massive property in the wrong direction for over an hour until I had to return to the front desk and force an employee to walk us to the right spot. No one explained any amenities — no shows, schedules, or directions. The buffet was terrible, with very limited and poor-quality options. The property is dated and poorly maintained. Pools had heavy rust stains and were not heated. The beachfront was unsafe and unusable — erosion, fallen palm trees in the water, exposed roots, rocks, and garbage. No one was swimming. Inside the room/buildings: broken lighting (no parts to fix it), a toilet not anchored to the floor, and bat droppings on interior walls. After completing the survey, we were called to the concierge office. The employee was dismissive, only writing notes and repeatedly saying he was “not allowed to compensate” us — even though I never asked for compensation. I was explaining guests should be warned in advance about major issues. He promised management would follow up. No one ever did. Poor management, poor maintenance, zero customer care. We will never return!
Stayed 4 nights in Dec 2025

6/10 Okay

Ramona

Liked: Cleanliness, property conditions & facilities
The room and hotel were beautiful and well maintained. Most of the staff did not speak to you unless you addressed them first. Bartenders were very friendly. There needs to be more entertainment throughout the day and at night. There was no night life. Had to leave the hotel in order to have a good time at night. The food was ok, nothing grand.
Stayed 6 nights in Dec 2025

6/10 Okay

Liesbet M

Stayed 5 nights in Dec 2025

10/10 Excellent

Mehrdad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best of all are the staff. Super kind. Next the best service, very clean pools. Great food. Our entire family had fun
Stayed 5 nights in Dec 2025

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. There was some construction going on so some of the resort was closed. The rooms were clean and well kept up with while we were there. The staff was very friendly and helpful.
Stayed 6 nights in Dec 2025

2/10 Terrible

Gaurao Vijay

Traveled with family
Disliked: Cleanliness, property conditions & facilities
My experience with Expedia and Grand Sunset Princess was extremely disappointing and stressful. Upon arrival at the hotel, I was told that my booking showed an infant instead of a child. This was shocking because there is no clear or obvious option in the Expedia app that shows this distinction, and I have booked many trips through different platforms without ever making such a mistake. Instead of trying to resolve this reasonably, the hotel staff refused to acknowledge that this could be a system or app issue. They demanded that I pay an extra fee based on the same-day hotel rate, which was significantly higher than the rate I originally booked. This felt unfair and exploitative. I contacted Expedia expecting support, but they were equally unhelpful. The agent gave me only two options: Pay the inflated difference demanded by the hotel, or Cancel the booking and receive a refund only according to hotel policy, which meant not a full refund. This completely defeats the purpose of booking through an agent or travel platform—to help resolve issues when something goes wrong. Neither Expedia nor Grand Sunset Princess showed any willingness to take responsibility or offer a fair solution for what was clearly a minor and unintentional booking issue. The lack of customer support, flexibility, and basic understanding ruined the start of my vacation I strongly advise travelers to avoid using the Expedia app and to think twice before book this hotel
Stayed 4 nights in Dec 2025

2/10 Terrible

Layla

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Due to a last minute booking glitch the previous day and despite multiple attempts to call the reservations line and not getting through to the correct service or being disconnected. My daughter was left off my original booking I made directly with the resort. This was on Dec 23rd. I thought we would rectify this and pay the difference when we got to the hotel but front desk staff told me I would have to make an entire new booking (and an additional room) for my daughter who is 16 and that because reservations is located in Spain and closed early for holiday Dec 24th, it was not available to add her to my existing reservation and told me to book through Expedia. The Expedia booking process was good. After having to pay an astronomical amount and booking a second room that we did not use we were given our room. Immediately upon entering the resort we noticed very few guests. The front lobby was much as I remembered it from two years ago, even updated. But once we entered the resort grounds itself, we were disappointed to see that it appeared somewhat run down and neglected. The room we were given was also updated but had an open concept glass bathroom that lacked privacy and disturbed the other person as the lights shone through to the sleeping area when someone used it at night. On our last night we had a very disturbing and scary experience in which we were targeted and followed by three men and made to feel intimidated. I am also reporting this incident directly.
Stayed 3 nights in Dec 2025

6/10 Okay

Linda

Liked: Cleanliness
No where for soap or shampoo in shower. Room numbers in hall are incorrect. Half the resort was under construction. No stairs in or out of pools. Food and services were excellent, facilities was challenging. An animal opened the closed screen door and came in our room one night!
Stayed 7 nights in Dec 2025

10/10 Excellent

Jose Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing place!!!
Stayed 5 nights in Dec 2025

8/10 Good

Tariq

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had an overall great stay. The food was fresh and enjoyable, and the staff were consistently friendly and welcoming. However, there were a few areas that took away from the experience. The beach could have been better maintained, as there were sandbag type materials protruding through the sand in several areas, particularly around the lifeguard tower, which was an eyesore. The shuttle system was also frustrating, with long wait times that often left us walking long distances across the resort, which became tiring. We were also disappointed to find the sports facility closed on Sunday. We had planned to play sports with friends and traveled quite a distance to get there, only to learn it was closed, and this was not communicated to us in advance. Additionally, we were not informed ahead of time that construction was taking place across much of the resort and that some restaurants were closed, which was disappointing. Despite these challenges, the resort itself is beautiful, and we were pleasantly surprised by the abundance of wildlife throughout the property.
Stayed 3 nights in Dec 2025

10/10 Excellent

Sandra Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2025

8/10 Good

Nahida sultana

Stayed 5 nights in Dec 2025

2/10 Terrible

Kapil

Liked: Cleanliness, property conditions & facilities
The food was horrible. Not worth the price and everything else was overpriced.
Stayed 4 nights in Dec 2025

8/10 Good

Hunter john

Stayed 9 nights in Dec 2025

6/10 Okay

Valery P

Liked: Cleanliness, property conditions & facilities
The staff was kind the food was less then average
Stayed 3 nights in Dec 2025

10/10 Excellent

Donald Joseph Rene

Stayed 7 nights in Dec 2025

10/10 Excellent

Ana

Liked: Cleanliness, property conditions & facilities
Exceptional
Stayed 4 nights in Nov 2025

6/10 Okay

SehajPal

Liked: Cleanliness, amenities
Rooms were great but alcohol was watered down
Stayed 5 nights in Dec 2025

10/10 Excellent

Kristina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so amazing and kind and everything was delicious and clean.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jesus Rafael

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025