"This is my fourth time staying here. I always book the lacuna villas and it’s amazing everytime. The staff is great and the property is incredible. My ... " More
On the beach
Within 3 miles (5 km) of this Playa del Carmen property, you'll find Playa Xcalacoco and Gran Coyote Golf. El Camaleon Mayakoba Golf Course and Punta Esmeralda Beach are also within 3 miles (5 km).
This all-inclusive property features a full-service spa, a water park, and a nightclub. Relax with free beach cabanas and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. Bring the family and enjoy the free kid's club, children's pool, and playground.
May 30, 2023 by Andrea Colli
Hello dear Sam, thank you for taking the time to rate the hotel and let us know how was your stay with us. We feel happy and motivated knowing that you still returning to Grand Sunset Princess and you enjoyed each vacation with us. We will continue working hard to give great service to all our guests as we did with you. We appreciate that you share with us the situation you have with the travel group, so without a doubt we will do a report to send to the corresponding areas in order to find a solution. Thank you for your preference, we hope you come back soon. Kind regards.
May 26, 2023 by Andrea Colli
Hello dear Dennis, thank you for taking the time to rate the hotel and let us know how was your stay with us. We always try our best to give excellent service and unforgettable experiences, so we are happy to know that we did with you.Thank you for your preference, we hope you come back soon. Kind regards.
May 12, 2023 by Andrea Colli
Hello dear Horacio, thank you for taking the time to rate the hotel and let us know how was your stay with us. We feel happy and motivated knowing that you enjoyed your vacation with us. We will continue giving a great service to all our guests. We appreciate your feedback, so without a doubt, we will do a report to send to the corresponding areas and improve our quality. Thank you for your preference, we hope you come back soon. Kind regards.
May 24, 2023 by Andrea Colli
Hola estimada Therese, gracias por tomarse el tiempo de calificar al hotel. Su opinión es importante para nosotros pues nos permite identificar las áreas de oportunidad y lo que más le gustó del hotel, por lo que si en un futuro nos pueden compartir cómo fue su experiencia con nosotros se lo agradeceríamos mucho. Saludos cordiales.
Apr 24, 2023 by Daniel
Hello dear guest, thank you very much for your excellent rating. Your opinion is very important to us, which is why we would have loved it if you could tell us what you liked the most about the hotel. We hope to welcome you again in the future. Sincerely.
Mar 11, 2023 by Andrea Colli
Hello dear Stephen, thank you for taking the time to rate the hotel and let us know how was your stay with us. We always try our best to give excellent service and unforgettable experiences, so we are happy to know that we did it with you.We appreciate your feedback about Mamma Mia, we will send your comments to the corresponding department in order to improve our quality.Thank you for your preference and we hope you come back soon.Kind regards.
Jan 18, 2023 by Alfredo Lezama
Hello dear Kylie, we appreciate you taking the time to share your message with us, all your opinions help us improve the quality of our service.You can be sure that we will share your observation to make the necessary improvements and provide a better service in every way.We hope you can give us a second chance so you can notice the changes we make.Best wishes.
Oct 10, 2022 by Alfredo Lezama
Hello dear Shawna Lynn, thank you very much for taking your time to share your experience and give us a generous rating, your opinion is very important to us because it helps us improve the quality of our service.We greatly appreciate your preference for us.We will share your opinion with our staff so that they are motivated and continue to provide a unique and high-quality service to all our guests.We hope you can come back soon.Warm greetings.
Oct 3, 2022 by Alfredo Lezama
Hello dear Mahmoud, thank you for taking the time to share your experience with us and give us a wonderful rating; Your opinion is very important to us because it helps us improve the quality of our service.Knowing that we meet all your expectations makes us very happy and motivates us to continue giving the best to all our guests.We hope you can come back soon.Warm greetings.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM. The property hosts a free manager's reception daily.
Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Le Fleur - This theme restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
La Vaqueria - This theme restaurant serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Room service is available.
12 outdoor swimming pools and 4 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a water park (surcharge), a sauna, and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.