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Grand Sunset Princess - All Inclusive

4.5-star property
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO 1-855-201-7819

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3.3 out of 5
See all 3 Travelocity Reviews

"What a beautiful place! We loved every part of our stay in April 2021. While it was during covid, the only drawback that I felt was that things were c ... " More

By a verified traveler on Tue 18 May 2021

Points Of Interest

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Hotel Description

Upscale beachfront property with 12 outdoor pools

On the beach

Within 3 miles (5 km) of this Playa del Carmen property, you'll find Playa Xcalacoco and El Camaleon Mayakoba Golf Course. Punta Esmeralda Beach and Playa 88 are also within 3 miles (5 km).

All-inclusive

A full-service spa, 9 restaurants, and 12 outdoor pools are all featured at this all-inclusive property. Relax with free beach cabanas and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, balconies

Featuring conveniences like living rooms and coffee/tea makers, the 672 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include free minibar items, balconies, and room service.

Deluxe Suite, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$174* Per night/room Sep 20 - Sep 21

Family Club Room - Pool Access, Pool View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite (with 2 Jacuzzis)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite - Super Saver

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite with Jacuzzi and Outdoor Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Sunset Princess - All Inclusive ratings based on 3 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Sunset Princess - All Inclusive

Couples (1) Family (2)
1 out of 5
Check-in and check-out was very slow. It took well over an hour to check-in/out. We almost missed our transportation ride back to the airport because of it. Additionally, the staff was not very attentive and/or willing to help. The COVID-19 test at the resort was not very practical.

Posted by on Aug 5, 2021

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Comment from Hotel Management

Aug 6, 2021 by Sandra Galvan

Dear guest: We are sorry that our hotel did not meet your expectations. Feedback is always appreciated and we will look into the situation that you are pointing on your review. Regards, At your service Sandra Galvan ext. "0"

5 out of 5
What a beautiful place! We loved every part of our stay in April 2021. While it was during covid, the only drawback that I felt was that things were closed but I never felt like we didn't have access to what we wanted. We used the Spa, the pools, all the restaurants, the poolside tacos and drinks (my most favorite!!!!), the taxi service at the main gate, and went on a few excursions. My husband and I could not have loved it more and can't wait to go back. For food, we ate the buffet for breakfast, the tacos by the pool for lunch (or ate on one of our pre-booked excursions), and then had dinner at one of the restaurants on site. Just make a restaurant reservation a day or two in advance and you will be fine. We had a swim out suite and it was the most beautiful room. I loved going right out into the pool from our room. My only complaint and recommendation would be to take a pillow with you if you can fit it in your suitcase because they were not comfortable. We will definitely come here again. Excellent customer service and treatment. (Though I did not love it when we first arrived and were hot and tired from our travel and it took forever to get to our room because they had so many things they tried to sell us. I finally asked to just take us to our room and they did. )

Posted by on May 18, 2021

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Comment from Hotel Management

May 19, 2021 by Sandra Galvan

Dear guest: Thank you so much for your compliments about the excellent service! We hope to see you soon back soon! Warmest regards,

4 out of 5
I stayed here four years ago and loved it. It was so much fun and such a nice resort. I just got back from my trip yesterday and safe to say I still had a blast. Unfortunately, half of the resort was closed and most of the stuff I loved from four years ago wasn't available. There was no pool entertainment, besides water aerobics, and not much night time entertainment. Some of my favorite a la carte restaurants weren't open either but the options were still enough. The resort is just as beautiful and large as I remembered. I would definitely recommend staying here but don't have high hopes of all the activities due to COVID. We probably won't come back until more is open.

Posted by on Apr 14, 2021

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Comment from Hotel Management

Apr 16, 2021 by Sandra Galvan

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

About the Grand Sunset Princess - All Inclusive

Location Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All meals, snacks, and beverages included

Activities and facilities/equipment
Land activities

  • Volleyball

  • Volleyball included
  • All available beverages included
  • All meals included

Property Features

Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 672 guestrooms or units
  • 9 dining venues
  • 2 bars on the beach
  • 2 swim-up bars
  • 9 bars or lounges
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 12
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate living rooms. 26-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Living room
  • Stocked minibar (free)
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM. The property hosts a free manager's reception daily.

Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Le Fleur - This theme restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

La Vaqueria - This theme restaurant serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Room service is available.

Nearby Activities

12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Beach volleyball on site
  • Archery on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Princess Spa. Services include Swedish massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, debit cards, and cash

Safety features at this property include a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Grand Sunset Princess All Suites Resort
  • Grand Sunset Princess - All Inclusive Playa del Carmen
  • Grand Sunset Princess All Suites Resort Spa All Inclusive
  • Grand Sunset Princess - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.