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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

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6 restaurants, breakfast, lunch, dinner served; international cuisine
Indoor wedding

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Gran Coyote Golf
    ‪7 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪64 min drive‬

Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | 1 bedroom, free minibar, in-room safe, desk

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(63 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite (deluxe)

8.2 out of 10
Very good
(93 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Swimout (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, Swimout (Platinum)

7.0 out of 10
Good
(4 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | 1 bedroom, free minibar, in-room safe, desk

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Hot Tub (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. Punta Esmeralda Beach and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 16 min walk - 0.9 miles
  • Gran Coyote Golf - 7 min drive - 2.2 miles
  • El Camaleón Mayakoba Golf Course - 8 min drive - 1.6 miles
  • Tres Rios Ecopark - 16 min drive - 5.0 miles
  • Punta Esmeralda Beach - 18 min drive - 3.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Restaurante Hacienda - ‬15 min walk
  • ‪El Beso Pool Bar - ‬17 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Mike’s Coffee - ‬20 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Frequently asked questions

How close is Platinum Yucatan Princess Adults Only - All Inclusive to the airport?

Platinum Yucatan Princess Adults Only - All Inclusive is 26.2 mi (288-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Platinum Yucatan Princess Adults Only - All Inclusive ?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at Platinum Yucatan Princess Adults Only - All Inclusive on Dec 9, 2025 start from $281.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Platinum Yucatan Princess Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Platinum Yucatan Princess Adults Only - All Inclusive .

How close is Platinum Yucatan Princess Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Platinum Yucatan Princess Adults Only - All Inclusive offer free breakfast?

Platinum Yucatan Princess Adults Only - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Platinum Yucatan Princess Adults Only - All Inclusive ?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Platinum Yucatan Princess Adults Only - All Inclusive ?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Platinum Yucatan Princess Adults Only - All Inclusive ?

This property offers free self parking.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a pool?

Platinum Yucatan Princess Adults Only - All Inclusive features 13 outdoor pools.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a restaurant?

Platinum Yucatan Princess Adults Only - All Inclusive is home to Yucatan, which features international cuisine.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Princess Spa Platinum, where you can enjoy aromatherapy, hydrotherapy, and hot stone massages.

How close is Platinum Yucatan Princess Adults Only - All Inclusive to downtown Playa del Carmen?

Platinum Yucatan Princess Adults Only - All Inclusive is 4 mi away from Playa del Carmen.

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1576 out of 2887 reviews
Rating 8 - Good. 688 out of 2887 reviews
Rating 6 - Okay. 350 out of 2887 reviews
Rating 4 - Poor. 139 out of 2887 reviews
Rating 2 - Terrible. 134 out of 2887 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Stayed 3 nights in Aug 2025

8/10 Good

Leissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and relaxing. The resort could do better letting guests know what activities are going on, liking putting notices in the room or having a channel dedicated to the resort with information. Also possibly a map of the resort where everything is located as well. About the rooms, definitely could use more lighting and a full length mirror.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

2/10 Terrible

Michelle, Worcester

Traveled with family
Disliked: Staff & service
Definitely not a 5 star resort! The only restaurant we could ever get into was the buffet, which is very small with minimal options compared to many other resorts I've been to. The other were closed every other night, so why am I paying for an all inclusive? As someone else mentioned, the maintenance of the property could be better. Yes, there are animals that roam freely as it is on a nature reserve, but the garbage everywhere attracts them even more, and they could clean up the poop that's all over the walkways a little more, but that isn't even my biggest issue. I was in Mexico for dental tourism. I had surgery and needed to rest to heal. The beds here are like sleeping on a board, the pillows are awful and every night I had tiny little bugs crawling all over me. My brother had severe allergic reaction to all of the animals, no fault of the resort, but I guess we were expected to stay and have him suffer. After the 3rd day we had to check out halfway through our stay and book another resort. I couldn't take not being able to sleep and my brother couldn't take the allergies anymore. The animals will rummage through your stuff when you are at the pool, or if you have anything on the balcony, leaving their fur and dander on your stuff. The hotel is refusing even a 50 percent refund of the the remainder of the stay that we could not tolerate. I didn' expect a full refund or even a refund of the days that we were there, but they refused and did not care.
Stayed 6 nights in Aug 2025

10/10 Excellent

aly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 5 nights in Apr 2025

10/10 Excellent

Amirah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and very helpful, the resort is very clean and the food was a 10/10
Stayed 3 nights in Aug 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay! The hotel was super clean, the staff was amazing, and the food with live entertainment made the whole experience so much fun." Loved our stay! The hotel was super clean, the staff was amazing, and the food with live entertainment made the whole experience so much fun." Loved our stay! The hotel was super clean, the staff was amazing, and the food with live entertainment made the whole experience so much fun.
Stayed 3 nights in Jul 2025

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful and the staff went above and beyond to make you feel comfortable. I was very disappointed that we could not use the beach. The smell was horrific. Not the hotels fault. My only complaint was that the gym was closed 3 of the 7 days that we were there, only 2 of the 4 restaurants were open each day and there wasn’t any prior warning as to which ones would be closed. The mosquitos were unbearable. Music was in the outside plaza and the mosquitos feasted on everyone. 😁. The outside plaza has no overhead fans so it was very hot sitting in there while being bit by mosquitoes. Would definitely go back to this resort but not in the summer.
Stayed 6 nights in Aug 2025

8/10 Good

ChyAnn Druesilla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed comfort was great. Food options was okay
Stayed 7 nights in Jul 2025

10/10 Excellent

Magdalena Astacio-

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the swim out pool suite. Everyone was attentive and pleasant. Fabiola AKA Fabi, the photographer, was such a sweetheart! We enjoyed our sessions with her and we highly recommend her to everyone! I set up a surprise for my husband in celebration of our 34th wedding anniversary. Paulette did not disappoint me. Our room was ready for our arrival with no issues. The room was decorated with balloons, rose petals and the flameless candles! Thank you Platinum Yukatan for a wonderful experience. Will be going again!
Stayed 5 nights in Jul 2025

10/10 Excellent

Tetiana

Stayed 5 nights in Jul 2025

6/10 Okay

Veronica

Liked: Cleanliness, staff & service
Disliked: Amenities
Here’s what I will say invest in some full length mirrors for the rooms. In rooms like mine that had the outdoor tubs maybe take note that some, well need replacing. The restaurants only opening every other night seemed quite limiting. With that said they were crowded as only two were open the staff did their best but some nights the food was cold. Me personally unless gifted I would not come back. I also celebrated my 50th birthday they did not send one piece of cake to my room to say happy birthday I have never went to a hotel and never had them at least give you a slice of cake. Lastly selling $32 usd sun block is just crazy work I get needing to make a profit that is just wild. Best of luck to y’all.
Stayed 4 nights in Aug 2025

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness
The good: employees very friendly and courteous, good quality facilities and internet access. The bad: room service SUCKS!!! They act like they don’t want to service you and food arrives cold every single time plus selection is VERY limited, one of the times l order room service they didn’t even deliver it and l guess they noticed cause they called to ask and when l told him l never got my order he said he was going to check and l didn’t hear from him again so l ended up going to the buffet restaurant, Specialty restaurant are not open daily. Night show was cancelled and no notice was given. I have stayed at other resorts before and they had staff driving people around in golf carts 24-7 but not at this one. Is not convenient walking long distances to go eat or do anything. My bathroom had mold. Patio could’ve used a good swepping. Had to purchase a $1,600 pesos bottle to be able to make a “reservation” at one of the restaurants. Suppoused to be “All inclusive” but choices for drinks and food are limited or available for an extra charge🙄
Stayed 7 nights in Jul 2025

6/10 Okay

Diego

Traveled with group
Liked: Staff & service
Stayed here in August 2025. I think the pictures on the site are a bit more deceiving than what is in person. Overall, it was an ok resort to stay in. The staff were all incredibly kind and accommodating. However, the facilities and rooms themselves appeared to be a bit rundown and at times dirty. The rooms themselves were fine, but also need renovations and full deep cleanings. The food there was decent but nothing impressive. The beach area unfortunately had massive amounts of seaweed that made it impossible to go into the water and also had a strong smell which at times carried into the resort. The main pool area at times stayed noisy because of ongoing activities that were being done by the activities team. But there was another smaller pool, which was a lot calmer. The restaurants there were fairly nice however you were unable to make a reservation in advance and needed to present yourself a couple hours before dinner to make the reservation. If you are booking via Expedia, it is encouraged that you confirm in advance with the resort what you are booking is what you will be getting. When we arrived there were two rooms that we requested have two double beds. When we were checking in, they stated that this was not the case and provided the two rooms with one king size bed.I showed them the Expedia confirmation, but they stated that that was not what they had on their end. They were able to accommodate us in the end, but another detail to be mindful of beforehand.
Stayed 3 nights in Aug 2025

8/10 Good

Gerald K Roberts

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a really good resort. Really enjoyed the swim up suites. It would be have been great if all of the restaurants were open every night. They rotate during the week and you only have 2 or 3 to choose from. It was an overall good experience though.
Stayed 5 nights in Jul 2025

10/10 Excellent

Roberto, Cypress

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience the staff on general it's absolutely amazing. Since the first day to the last super friendly, and with the best attitude. First priority is have the best time and enjoy the experience, I don't think twice to come back again, thanks for everything.
Stayed 5 nights in Aug 2025

10/10 Excellent

Kyle Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a wonderful place would go back for sure
Stayed 8 nights in Jul 2025

10/10 Excellent

Yann Tanguy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to vacation
Stayed 3 nights in Jul 2025

10/10 Excellent

Amina Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

8/10 Good

Rajdip

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

10/10 Excellent

Ian R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this resort.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jacob, New York

Liked: Cleanliness, staff & service, property conditions & facilities
From the attentiveness from the staff and the Performances (entertainment) you can tell and feel the dedication on putting one of the best shows I’ve seen thus far, within this resort there are endless of activities that go on daily even with the beach experiencing sargassum the resorts and beach staff clean every morning providing the best they capable of to clean up parts of the beach so that others may experience the ocean of playa del Carmen.
Stayed 6 nights in Jul 2025

6/10 Okay

Latonya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to this resort many times. I didn’t enjoy the food this trip.
Stayed 3 nights in Jul 2025

10/10 Excellent

Obiel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ryan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the stay here. The staff were so welcoming and nice. I would definitely recommend this location for an all-inclusive getaway to Mexico!
Stayed 3 nights in Aug 2025