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Platinum Yucatan Princess Adults Only - All inclusive

5.0 star property
5-star beachfront hotel near El Camaleón Mayakoba Golf Course

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View from property
Exterior detail
Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes
6 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

8.2

Very good

Popular amenities

  • Gym
  • Bar
    BarBar
  • Breakfast included
    Breakfast includedBreakfast included
  • Pool
    PoolPool
  • Hot Tub
    Hot TubHot Tub
  • All inclusive
    All inclusiveAll inclusive

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Popular LocationGran Coyote Golf6 min drive
  • Popular LocationEl Camaleón Mayakoba Golf Course7 min drive
  • Popular LocationPlaya Xcalacoco10 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout drapes

Suite, Round Bed (Honeymoon)

  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

Exterior detail
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Pool
All inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2526)
The price is $203
per night
$203 total
includes taxes & fees
Aug 10 - Aug 11
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the neighborhood

Playa del Carmen

Beachside getaway.Within 3 miles (5 km) of this Playa del Carmen hotel, you'll find Playa Xcalacoco and El Camaleón Mayakoba Golf Course. Gran Coyote Golf and Punta Esmeralda Beach are also within 3 miles (5 km).

What's nearby

  • Gran Coyote Golf - 6 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Playa Xcalacoco - 10 min drive
  • Quinta Avenida - 11 min drive
  • Playa del Carmen Main Beach - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Privilege Lounge - ‬18 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Snack Riviera - ‬12 min walk
  • ‪Amaranto - ‬19 min walk
  • ‪Mike’s Coffee - ‬5 min drive

About this property

Platinum Yucatan Princess Adults Only - All inclusive

5-star beachfront hotel near El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this hotel measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All inclusive. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Nightclub
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Outdoor space

  • Furnished balcony

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in is available.

This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults
Platinum Yucatan Princess Adults Only All inclusive
Paltinum Yucatan Princess Adults Only All Inclusive
Platinum Yucatan Princess Adults Only - All inclusive Hotel

Frequently asked questions

How close is Platinum Yucatan Princess Adults Only - All inclusive to the airport?

Platinum Yucatan Princess Adults Only - All inclusive is 27.6 mi (269-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Platinum Yucatan Princess Adults Only - All inclusive?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Platinum Yucatan Princess Adults Only - All inclusive on Jul 28, 2024 start from $330.66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Platinum Yucatan Princess Adults Only - All inclusive have an airport shuttle?

Airport shuttle services are not available at Platinum Yucatan Princess Adults Only - All inclusive.

How close is Platinum Yucatan Princess Adults Only - All inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Platinum Yucatan Princess Adults Only - All inclusive offer free breakfast?

Platinum Yucatan Princess Adults Only - All inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Platinum Yucatan Princess Adults Only - All inclusive?

No, there is no casino at this hotel, but Riviera Gran Casino (12-min drive) is nearby.

What time is check-in at Platinum Yucatan Princess Adults Only - All inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Platinum Yucatan Princess Adults Only - All inclusive?

This hotel offers free self parking.

Does Platinum Yucatan Princess Adults Only - All inclusive have a pool?

Platinum Yucatan Princess Adults Only - All inclusive features 13 outdoor pools.

Does Platinum Yucatan Princess Adults Only - All inclusive have a restaurant?

Platinum Yucatan Princess Adults Only - All inclusive is home to Yucatan, which features international cuisine.

Does Platinum Yucatan Princess Adults Only - All inclusive have a spa?

Pamper yourself with a day at Princess Spa Platinum, where you can enjoy massages, mani/pedis, and facials.

How close is Platinum Yucatan Princess Adults Only - All inclusive to downtown Playa del Carmen?

Platinum Yucatan Princess Adults Only - All inclusive is 3.8 mi away from Playa del Carmen.

Platinum Yucatan Princess Adults Only - All inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1015 out of 2082 reviews" "
Rating 8 - Good. 539 out of 2082 reviews" "
Rating 6 - Okay. 268 out of 2082 reviews" "
Rating 4 - Poor. 136 out of 2082 reviews" "
Rating 2 - Terrible. 124 out of 2082 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

MARIA, IRVING

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The only thing I like about this hotel was the room. Service and food was not that good. Beach is also not pretty. The drinks at the pool were giving with used cups that they didn’t wash with soap. It’s an ok hotel, but if you have other options, I will not stay here.
Stayed 5 nights in Jun 2024

10/10 Excellent

Michael Steven

Traveled with partner
Liked: Cleanliness, staff & service
Staff was very friendly. Very quiet, easy to sit down and relax, read or chat. Food was average. Quality of drinks varied from bar to bar.
Stayed 6 nights in Jun 2024

8/10 Good

Michael Steven

Liked: Cleanliness, staff & service

10/10 Excellent

Karla A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Amanda L

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the areas and food. Some of their amenities like the rooms need some updating. Also fans in the rooms would be nice. The staff is very friendly and have great customer service.
Stayed 4 nights in Jun 2024

10/10 Excellent

Jessica

Stayed 3 nights in May 2024

10/10 Excellent

Kristina

Traveled with group
Liked: Cleanliness, staff & service, amenities
3rd time and still love it..few things need updating and I miss the flowers and animal towels lol
Stayed 5 nights in May 2024

10/10 Excellent

Abigail

Traveled with group
Liked: Cleanliness, staff & service
The staff was nice
Stayed 3 nights in May 2024

10/10 Excellent

Tyra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely come back and stay here it was an amazing resort. I loved that it was adults only and the food was good and there are lots of activities throughout your stay
Stayed 4 nights in May 2024

8/10 Good

Heather, Whitby

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Our stay was wonderful, we were in paradise, it was sunny, warm and relaxing. I loved the modern decor, particularly the lobby and main bar. There needs to be more loungers around the pool. More beach palapas for shade. Cleaning around the resort earlier in the day. The overall cleanliness and disrepair was the worst part. The laminate of the room closets were in terrible shape. The pillows were very lumpy. The staff were lovely and helpful. I fully understand you have no control over the seaweed and rocks, it is unfortunate that the beach is not better. I did pay for two rooms in the premium are, requested one room to have two beds and did not get that. Disappointing considering I was purchasing 2 rooms. The concierge were great as were the front bellmen. The transport to the other resort was very convenient. It was too bad we needed to book 2 days in advance to eat at the restaurants at the sister resort. I did like that the cabana’s around the pool were free, but as they are not in great shape, I would not expect to be charged for them. I prefer a resort that has towel service at the pools. A mid day refresh of a wet towel would be nice. Overall a decent experience, not high end at all but it was a great vacation.
Stayed 6 nights in Apr 2024

10/10 Excellent

Paul Raymond, South portland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was spotless, staff extremely friendly and helpful. Restaurants were great and morning buffet was plentiful. Room service A . Beach was a distance from our room but manageable
Stayed 7 nights in Apr 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. The rooms were very nice and loved the swim outs. Great shows and very friendly guests.
Stayed 7 nights in Apr 2024

8/10 Good

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants and sport facilities were great, as well as the staff working there was very kind. There was always something going on outside at night which was nice, even If not there to participate there was always a fun and beautiful atmosphere.
Stayed 4 nights in Apr 2024

2/10 Terrible

Mariam

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Apr 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Glendon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely stunning and a must see. Staff was incredible. Great entertainment. Good food. Will definitely be going back
Stayed 5 nights in Apr 2024

8/10 Good

Jeffrey J, Saint Cloud

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is terrible. There is very limited seating. The beach is rocky and weedy
Stayed 7 nights in Apr 2024

10/10 Excellent

Whitney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the cleanliness of the property. The reusable plastic cups at the swim up were not cleaned properly, only with high pressured water, no soap. We liked how there were things to do at night, the disco wasnt good but we went to the neighbouring property and it was much better. The pool is quite small but it works. This was the first hotel I didnt have to ask housekeeping to come and clean our room on arrival so I was very happy about that. We would probably return.
Stayed 9 nights in Apr 2024

10/10 Excellent

Angel Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was absolutely beautiful. The staff was wonderful and very pleasant. The best part was that it was adults only, so completely relaxing. The food was great, and the drinks were even better. I highly recommend this resort.
Stayed 5 nights in Apr 2024

4/10 Poor

Kirsty

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Apr 2024

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, staff was friendly, offered everything you’d want.
Stayed 7 nights in Apr 2024

6/10 Okay

Ololade

Traveled with partner
We went for my husband’s birthday and to celebrate our anniversary This is a 3.5 star resort at best. The grounds are beautiful and well maintained. But there is a lot of lack to detail in terms of cleanliness of the room. I encountered roaches in the bathroom coming in from crevices and holes. The tub was visibly dirty. We were supposed to have 24hr room service but when we tried to get some food before we left for our early morning flight no one picked up the phone. We called multiple times between 12am and 3am no response. We even tried going to the 24 hr snack bar but it was shut down at 430am. We ate mostly from the buffet which was a hit or miss. Food was either undercooked, not heated etc. The Rodeo restaurant had the best meal on the resort and the Asian restaurant was pretty decent but be aware the portions are measly at the specialty restaurants The saving grace was the quietness of the resort. It was not a party resort which was what we needed. We did enjoy their foam party on Saturday. It wasn’t a horrible resort but it wasn’t exceptional definitely not a 5 star. I personally would not return back.
Stayed 4 nights in Apr 2024

8/10 Good

Amaryllis

Liked: Cleanliness, staff & service
Overall our stay was pleasant! The adult side was low key but having access to the family side made up for it. There’s a shuttle that takes you to the other side which has a nicer gym, and a 24/7 sports center with pool tables. The food we rate a 7/10, we were hoping for more options and food on or near the beach as an option. The customer service was top notch shout out to Diego and Israel who took care of our luggage while our room was ready.
Stayed 3 nights in Apr 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

8/10 Good

Phallon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My main issue was food proportion was small at the restaurants, except for the buffet. At times, some buffet items were served cold, fries were not fresh. Food cooked by the main pool for lunch was very good.
Stayed 5 nights in Apr 2024