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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

View in a map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(72 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

8.2 out of 10
Very good
(100 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

8.0 out of 10
Very good
(16 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout drapes

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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Downtown Playa del Carmen
  • Pool
  • Pet friendly
  • Free WiFi
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Mar 23 - Mar 24
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About the neighborhood

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. Punta Esmeralda Beach and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 16 min walk - 0.9 miles
  • El Camaleón Mayakoba Golf Course - 8 min drive - 1.6 miles
  • Playa del Carmen Main Beach - 15 min drive - 5.7 miles
  • Xcaret Eco Theme Park - 27 min drive - 11.6 miles
  • Maroma Beach - 29 min drive - 8.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Mike’s Coffee - ‬20 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Fresco Bar - ‬11 min walk
  • ‪El Beso Pool Bar - ‬17 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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  • Hot tub
  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Frequently asked questions

How close is Platinum Yucatan Princess Adults Only - All Inclusive to the airport?

Platinum Yucatan Princess Adults Only - All Inclusive is 26.2 mi (288-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Platinum Yucatan Princess Adults Only - All Inclusive ?

As of Feb 21, 2026, prices found for a 1-night stay for 2 adults at Platinum Yucatan Princess Adults Only - All Inclusive on Mar 1, 2026 start from $384.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Platinum Yucatan Princess Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Platinum Yucatan Princess Adults Only - All Inclusive .

How close is Platinum Yucatan Princess Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Platinum Yucatan Princess Adults Only - All Inclusive offer free breakfast?

Platinum Yucatan Princess Adults Only - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Platinum Yucatan Princess Adults Only - All Inclusive ?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Platinum Yucatan Princess Adults Only - All Inclusive ?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Platinum Yucatan Princess Adults Only - All Inclusive ?

This property offers free self parking.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a pool?

Platinum Yucatan Princess Adults Only - All Inclusive features 13 outdoor pools.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a restaurant?

Platinum Yucatan Princess Adults Only - All Inclusive is home to Yucatan, which features international cuisine.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Princess Spa Platinum, where you can enjoy deep-tissue massages, facials, and aromatherapy.

How close is Platinum Yucatan Princess Adults Only - All Inclusive to downtown Playa del Carmen?

Platinum Yucatan Princess Adults Only - All Inclusive is 4 mi away from Playa del Carmen.

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1671 out of 3020 reviews
Rating 8 - Good. 703 out of 3020 reviews
Rating 6 - Okay. 362 out of 3020 reviews
Rating 4 - Poor. 143 out of 3020 reviews
Rating 2 - Terrible. 141 out of 3020 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Shawna

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean resort. Good food options with nightly entertainment. Customer service is good at times and not so good at times. Halls and corridors are somewhat loud at night and early mornings. There are 2 small pools, the others they are counting must be the rooms with the swim-ups. That said, there are very limited pool Chairs and they are taken up very early. Towels are delivered in your room. There is no towel stand. Overall, it’s a pleasant resort and we would stay here again.
Stayed 5 nights in Nov 2025

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! We’re in this hotel not the first time and definitely will return. Friendly people, clean room, delicious food, incredible entertainment. Thank you, guys, for your hard work!
Stayed 7 nights in Nov 2025

10/10 Excellent

Oscar Alfaro

Stayed 3 nights in Nov 2025

10/10 Excellent

Nicolas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was big and beautiful. There was a slight water leak in my room but the staff was constantly working to fix, maintain, and update unused rooms. The staff was all great and very accommodating, including the cleaning staff, who took care of everyone.
Stayed 6 nights in Nov 2025

8/10 Good

Teri, Bozeman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with swimout pool area. Room was a bit dated but still comfortable. Food at the restaurants were all very good.
Stayed 4 nights in Nov 2025

10/10 Excellent

Shannon

Stayed 10 nights in Nov 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
From start to finish our stay was fantastico! Good food great tempanyaki, good service . First class experiences at the shows and clubs and a lovely beach.
Stayed 7 nights in Nov 2025

6/10 Okay

Jennifer

Traveled with group
Liked: Staff & service, amenities
Rooms need to be updated, staff were very friendly and helpful. The food was decent.
Stayed 3 nights in Nov 2025

6/10 Okay

Joann L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bait and switch. It says adult only but we were booked in the kids area. We had to pay an additional $600 to upgrade to adults only area. Otherwise the resort was very nice and food was good.areas only.
Stayed 7 nights in Nov 2025

8/10 Good

Wesley Everett

Traveled with group
The room and staff was very good. Didn't like how everything was so spread out. Had to walk 15 minutes to get to the sports area.
Stayed 10 nights in Nov 2025

10/10 Excellent

Elias

Stayed 6 nights in Nov 2025

10/10 Excellent

John

Stayed 1 night in Nov 2025

8/10 Good

Yannis

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, clean, beautiful, good service but humidity feeling and smell in the rooms was not great, Ac could be upgraded
Stayed 7 nights in Nov 2025

10/10 Excellent

Chiara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The whole experience was amazing, the staff was so welcoming and friendly, and there were many unforgettable people there who made our stay that much better! Javier the bellman, Eduardo our server at La Bruschetta, and Bryan from the Yucatan buffet are a few of the many people who made this trip so memorable.
Stayed 4 nights in Nov 2025

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome, room clean. Nice atmosphere! A lot of activities.
Stayed 5 nights in Nov 2025

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness
Resort was clean, food was good. Not much to do on the resort so keep that in mind for the younger crowd. We went into town a few times, felt very safe. Quality of the staff was hit or miss/ some bartenders and concierge were rude and acting inconvenienced. Javier the bell hop was absolutely amazing, best customer service all weekend.
Stayed 6 nights in Nov 2025

10/10 Excellent

Laura Christina

Traveled with partner
Liked: Cleanliness, amenities
Food: I don’t think we ate anything that we didn’t like (and man were we ever eating)! The 5 course meals at the restaurant made us feel fancy and it was a cool experience. The buffet had a great selection as well and had staff with different stations (omelette, smoothies, pasta, steaks). Food was a 100/10 Rooms: our room smelt like mildew the whole time and nothing ever actually dried in it, plus the mirrors had mold. I would stop noticing once I’d been in the room for a while, leaving the patio door open helped. Everything being constantly damp was not nice but the beds were comfy, the rain showers were nice and there’s lots of space for all your stuff. Rooms would be a 6/10 Other: pools & beach were amazing!! It was quick to get drinks and they have lots of activities going on. The entertainment staff were always giving their all and made our experience a lot more fun. They also have lots of companies for excursions at the resort. We had booked snorkelling and Tulum before leaving but next time we would just book while we were there. They also have a shuttle ($5USD) that takes you right to downtown playa. My only other note would be for more “please don’t feed the wildlife” signs. There’s lots of coatis and raccoons around and they were obviously well fed by tourists. I saw many people walking around with food and feeding them and I found myself having to explain the harm in this quite a few times. This isn’t the resorts fault obviously but more education would be good.
Beach!
Red mangrove riparian area walk to the beach
Anhinga catching fish off the beach at the resort
Pool for swim-out rooms
Stayed 7 nights in Nov 2025

10/10 Excellent

Omar, Chicago

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The rooms were clean and beautiful, the pools were clean and the food/ drinks were amazing. The staff was so generous, Especially Javier Reyes who remembered us and greeted us every time he saw us, he recommended a lot of things to do when we traveled outside the resort and assisted us with quick transportation. Thank you!
Stayed 6 nights in Nov 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first visit to a Princess Hotel. Boooed 48 hours before arrival due to the disaster that happened in Jamaica Check in and concierge service was friendly and very helpful. I travel as a wheelchair user. Accessibility for my wheels around the resorts was brilliant. Entrance to the swim up rooms would have been difficult for me due the the lack of handrails to make the first step down on to the platform where the handrails began. Obviously this would not concern an able bodied person. Luckily we were given a jungle view room which for us was fantastic. We were in 5015. We list peaceful and serene vies All the restaurants provided excellent food and dining experiences. We found the Asian restaurant to be too loud for us. We had sushi in the main buffer.
Stayed 8 nights in Nov 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms clean, staff was great and super helpful We struggled with WIFI. Meals were great
Stayed 6 nights in Nov 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful. No complaints at all. Although lots of great staff, Israel the doorman was our favourite by far. Always welcoming us every morning when he saw us. Would definitely go back!
Stayed 7 nights in Nov 2025

2/10 Terrible

Remi

Stayed 6 nights in Nov 2025

10/10 Excellent

Stephanie ann

Liked: Cleanliness, amenities, property conditions & facilities
The porperty was amazing. My room was absolutely beautiful. I had one of the best vacation experinces and will be back
Stayed 3 nights in Nov 2025

10/10 Excellent

Braden

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff. Great foods great entertainment, beautiful resort. Overall great experience
Stayed 6 nights in Nov 2025

10/10 Excellent

Stephanie

Stayed 4 nights in Oct 2025