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4.4 out of 5

"Some of what made this property initially appeal to me ended up being what I most disliked about it. First for the positive: very helpful staff, very ... " More

By a verified traveler on Sat 04 Dec 2021

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Hotel Description

4.5-star beachfront property near Maroma Beach

Beachfront retreat

You'll find Maroma Beach and El Manglar Golf Course within 3 miles (5 km) of this property. Tres Rios Ecopark and El Camaleon Mayakoba Golf Course are within 9 miles (15 km).

All-inclusive

This all-inclusive property features a golf course, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 5 outdoor pools and free perks like buffet breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 434 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies, sitting areas, and TVs with cable channels.

Junior Suite (Standard)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$330* Per night/room Jan 27 - Jan 28

Junior Suite (Standard)

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite (Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Pool View

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite (Superior)

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Iberostar Selection Paraiso Maya Suites All Inclusive ratings based on 26 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Selection Paraiso Maya Suites All Inclusive

Everyone (13) Couples (4) Family (10)
3 out of 5
Some of what made this property initially appeal to me ended up being what I most disliked about it. First for the positive: very helpful staff, very clean and many, many options including golf, shotgun shooting, cigar lounges and sports bars. The negative: Way too large. Unless you like to do a ton of walking, avoid this property. The staff at the restaurants were quite helpful and professional, however the food was for the most part, average at best. Drinks were initially fairly watered down, but tip the bartender and the drinks were much better. House wine is awful and to get a better wine you had to pay a large up-charge per bottle. The beach was clean and beautiful but it was so far from most guest rooms. The nightly entertainment was quite good but located far from the guest rooms. My family and I enjoyed our stay but if you are looking for something intimate and walkable, this is not the place for you. In the hotel's defense, there were golf carts available for staff to shuttle you around but it became tiring relying on staff to take you from place to place. Great place for many but just too large for some others.

Posted by on Dec 4, 2021

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4 out of 5
Even though the property is short staffed due to Covid, most of the amenities were open. Most of the staff was very helpful and friendly. The food was very good. We (2 adults and 2 children -7 & 10) had fun and enjoyed our stay.

Posted by on Oct 15, 2021

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5 out of 5
The property was absolutely stunning. Very well kept, Very clean and most importantly safety measures are strictly enforced due to Covid. I highly recommend this property

Posted by on Sep 8, 2021

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5 out of 5
The Iberostar was gorgeous and very clean! I was so impressed with staff and how they handled the Covid precautions. Iberostar deserves an A ….exceptional!

Posted by on Aug 14, 2021

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5 out of 5

Posted by on Jul 12, 2021

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5 out of 5
Staff was terrific

Posted by on May 20, 2021

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5 out of 5
The hotel was great everyone was very friendly from the cleaning ladies the workers, bartenders, servers, pool staff. The staff is constantly cleaning to keep the facilities clean especially during covid. big shoutout to Zitlali she was very friendly and always had an upbeat attitude!!! The bartender in the main lobby bar making the margaritas was great forgot his name!!! The shows in the evening were great the staff puts so much effort into them. my favorite restaurants would have to be the steakhouse ,Japanese, and Mexican. Some of the facilities were closed but that’s understandable due to covid. I was just happy to get away and get great service. Have been to Mexico 7 times and it never disappoints!!!!! Will be returning to iberostar again.

Posted by on Nov 8, 2020

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5 out of 5
Resort was large with many activities do keep busy. Close to ocean with many available chairs to sit on.

Posted by on Feb 22, 2020

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4 out of 5
Good variety of food. Good wines served with friendly staff . Cool animals all around and nice beach service

Posted by on Nov 16, 2019

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5 out of 5
my stay at this Iberostar was so great that I became a member. Love the resorts and the star camp for the kids is awesome. Definitely recommend.

Posted by , from Long Beach on Sep 16, 2019

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About the Iberostar Selection Paraiso Maya Suites All Inclusive

Location Chetumal Puerto Juárez, Km. 309, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • A la carte meals and snacks included
  • In-room minibar (some restrictions)

Not included

  • Motorized water sports
  • Snorkeling excursions

  • Snorkeling excursions not included
  • Motorized water sports not included
  • Taxes included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply

Property Features

Iberostar Selection Paraiso Maya Suites All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Selection Paraiso Maya Suites All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily. There are 10 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available. This 4.5-star Playa del Carmen property is smoke free.

  • 434 guestrooms or units
  • 3 levels
  • 10 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Lazy river
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Selection Paraiso Maya Suites All Inclusive offers 434 air-conditioned accommodations with DVD players and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Pagoda - This buffet restaurant serves lunch and dinner.

El Fogon - This restaurant serves dinner only. Reservations are required. Open daily.

La Marina - This buffet restaurant serves dinner only. Open daily.

Gourmet L'Etoile - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

El Rancho - This steakhouse serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river. 5 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Ecotours nearby
  • Fitness classes on site
  • Scuba diving nearby

Spa Services

Spa Sensations has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 25
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Body treatments
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses eco-friendly cleaning products

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Yes and No. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Iberostar Paraiso Maya
  • Iberostar Maya Paraiso
  • Iberostar Paraiso Maya
  • Iberostar Paraiso Maya All Inclusive
  • Iberostar Paraiso Maya All Inclusive Playa del Carmen
  • Iberostar Paraiso Maya Playa del Carmen
  • Maya Iberostar
  • Paraiso Maya
  • Iberostar Paraiso Maya Hotel Playa Paraiso
  • Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
  • Iberostar Riviera Maya
  • Iberostar Paraiso Maya All Inclusive All-inclusive property
  • Iberostar Selection Paraiso Maya All Inclusive
  • Iberostar Selection Paraíso Maya All Inclusive Playa del Carmen
  • Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen
  • Iberostar Paraiso Maya All Inclusive
  • Iberostar Selection Paraíso Maya All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.