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Iberostar Selection Paraíso Maya Suites - All Inclusive

4.5 star property
4.5-star beachfront property near Playa Paraiso Golf Course

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Photo gallery for Iberostar Selection Paraíso Maya Suites - All Inclusive

8 outdoor pools, pool umbrellas, sun loungers
Property video
Lobby
Exterior
20 restaurants, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • All inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Paradise Beach
    ‪8 min walk‬
  • Place, Playa Paraiso Golf Course
    ‪10 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

  • Garden view
  • 624 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

  • Garden view
  • 667 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

8.8 out of 10
Excellent
(41 reviews)
  • Garden view
  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

8.0 out of 10
Very good
(9 reviews)
  • Garden view
  • 667 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior

Free minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 624 sq ft
  • Sleeps 4

View all photos for Suite Junior with Beach View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Beach View

  • 624 sq ft
  • Sleeps 4

View all photos for Suite Junior

Free minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 613 sq ft
  • Sleeps 4

View all photos for Suite Junior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Pool View

  • 624 sq ft
  • Sleeps 4

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

9.4 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

  • Garden view
  • 624 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite Junior with Garden View

  • Sleeps 4

View all photos for Suite Junior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Garden View

  • Sleeps 4

View all photos for Suite Junior

Free minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 624 sq ft
  • Sleeps 4

View all photos for Suite Junior with Beach View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Beach View

  • 624 sq ft
  • Sleeps 4

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About the neighborhood

Playa del Carmen

Beachfront retreat .Stay at this Playa del Carmen property and you'll be within 2 miles (3 km) of Playa Paraiso Golf Course and 6 miles (10 km) of Maroma Beach. Ojo de Agua Beach and Punta Esmeralda Beach are within 12 miles (20 km).

What's nearby

  • Paradise Beach - 8 min walk - 0.5 miles
  • Playa Paraiso Golf Course - 10 min walk - 0.5 miles
  • Nicklaus Design Golf Course - 17 min walk - 1.0 mile
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 2 min drive - 0.7 miles
  • Maroma Beach - 8 min drive - 3.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪La Laguna - ‬1 min walk
  • ‪Lobby Bar Acuarium - ‬1 min walk
  • ‪Restaurante La Plaza - ‬2 min walk
  • ‪Alberca - Pool - Bar - ‬9 min walk
  • ‪La Fuente -Lobby Bar - ‬3 min walk

About this property

Iberostar Selection Paraíso Maya Suites - All Inclusive

4.5-star beachfront property near Playa Paraiso Golf Course
Iberostar Selection Paraíso Maya Suites - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Selection Paraíso Maya Suites - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 8 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 20 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

This 4.5-star Playa del Carmen property is smoke free.

  • 434 guestrooms or units
  • 3 levels
  • 20 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Iberostar Selection Paraíso Maya Suites - All Inclusive offers 434 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Spa Sensations has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

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  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
4.4 out of 5, Excellent, 1,004 reviews
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Property amenities

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 coffee shops/cafes
  • 20 restaurants
  • 8 bars/lounges
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 8 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf clubs/equipment
  • Health club
  • Kayaking
  • Lazy river
  • Nightclub
  • Optional golf privileges
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping mall
  • Snorkeling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool

Room amenities

Entertainment

  • 55-inch TV with cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberostar Selection Paraíso Maya Suites - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Iberostar Paraiso Maya
Iberostar Maya Paraiso
Iberostar Paraiso Maya
Iberostar Paraiso Maya All Inclusive
Iberostar Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya Playa del Carmen
Maya Iberostar
Paraiso Maya
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Iberostar Riviera Maya
Iberostar Paraiso Maya All Inclusive All-inclusive property
Iberostar Selection Paraíso Maya All Inclusive Playa del Carmen
Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya All Inclusive
Iberostar Selection Paraíso Maya All Inclusive

Frequently asked questions

How close is Iberostar Selection Paraíso Maya Suites - All Inclusive to the airport?

Iberostar Selection Paraíso Maya Suites - All Inclusive is 33.7 mi (275-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Iberostar Selection Paraíso Maya Suites - All Inclusive.

How close is Iberostar Selection Paraíso Maya Suites - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Iberostar Selection Paraíso Maya Suites - All Inclusive offer free breakfast?

Iberostar Selection Paraíso Maya Suites - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Iberostar Selection Paraíso Maya Suites - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (24-min drive) is nearby.

What time is check-in at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Iberostar Selection Paraíso Maya Suites - All Inclusive?

This property offers free self parking and valet parking.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a pool?

Iberostar Selection Paraíso Maya Suites - All Inclusive features 8 outdoor pools and a children's pool.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a restaurant?

Yes, there are 20 restaurants on site.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a spa?

Pamper yourself with a day at Spa Sensations, where you can enjoy hot stone massages, body scrubs, and aromatherapy.

How close is Iberostar Selection Paraíso Maya Suites - All Inclusive to downtown Playa del Carmen?

Iberostar Selection Paraíso Maya Suites - All Inclusive is 11.4 mi away from Playa del Carmen.

Iberostar Selection Paraíso Maya Suites - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1001 reviews
Rating 8 - Good. 259 out of 1001 reviews
Rating 6 - Okay. 110 out of 1001 reviews
Rating 4 - Poor. 58 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Stefanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good not great and you have to pay attention to when each restaurant opens and closes closely. Amazing property and service and it very spread out so it doesn’t feel crowded.
Stayed 5 nights in Dec 2025

8/10 Good

BRANDI, Mesquite

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was pretty clean for being a busy resort. Food choices were decent although the few restaurants onsite that require reservations, definitely need to make in advance before you arrive. Staff is friendly and the drinks were good. Close to the beach and great swimming areas. Pools were nice and the onsite entertainment was fun.
Stayed 7 nights in Dec 2025

10/10 Excellent

Mengtian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
great beach front, lots of pools, most restaurants were excellent and well above average compared to other resort all inclusives. our ac was finicky but not a deal breaker. try to get a room on the second floor to avoid disturbances. service was great and friendly. perfect for families.
Stayed 4 nights in Dec 2025

10/10 Excellent

Kim Dela

Liked: Cleanliness, staff & service, property conditions & facilities
Great ameni
Stayed 6 nights in Dec 2025

8/10 Good

Ezekiel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent cleaning crew exceptional entertainment crew food wasn’t quite as good as last year but it was still above the average all inclusive resort. Drinks were decent all the way around… pool/beach wait staff slower service than average but not bad at all… shows were top notch every night!
Stayed 10 nights in Dec 2025

10/10 Excellent

Peyton

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would come back again!
Stayed 7 nights in Dec 2025

8/10 Good

Monica C

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service is very good, the rooms and the hotel are very clean, the buffet is the only thing I didn't find very good; I would give it a 7 rating.
Stayed 4 nights in Dec 2025

6/10 Okay

Travis

Traveled with group, Traveled with family
Liked: Cleanliness
Food was only ok, also had a few get sick while we were there. Plus had an issue with booking through expedia and having a clear description of the age for a child, the confirmation email was even worse that mad it sound like a kid was an extra item with no guarantee they could stay with you on the same property. Then the cuatomer service was just a run around after the fact showing the issue how expedia was not updating the price correctly on its site. The staff, were very nice, and the resort was clean, the beach had some rocks in the water which kinda sucked and dangerous. Overall it was good but not great.
Stayed 5 nights in Nov 2025

10/10 Excellent

Gary, Toronto

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff, amenities, food.
Stayed 6 nights in Nov 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

10/10 Excellent

Olga

Stayed 6 nights in Nov 2025

10/10 Excellent

Tammy Anne, Courtice

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful and so clean. So many things for kids and adults to do. Beach is one of the best we’ve experienced in Riviera Maya. Highly recommend and we will be back as well.
Stayed 6 nights in Nov 2025

10/10 Excellent

Alexey

Liked: Cleanliness, amenities, property conditions & facilities
Great place and service
Stayed 3 nights in Nov 2025

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cleaned every day and beverages was restocked. Rooms were a little dated, shower was small and did not have the shorter shower only rain shower. The view was not great. Pool was big but could of been heated a little. Activities were good at the pool. Lazy river was freezing not relaxful. Definitely a resort for families geared towards kids. Food was mediocre not great at all definitely have had better but good enough to eat. Star cafe was great for snacks and coffee. I loved all the animals and the mayan culture designs throughout the property. Nightly entertainment was okay loved the circus show.
Stayed 4 nights in Nov 2025

8/10 Good

Sharon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay and the family had a great time. Pools were amazing and staff/service amazing. Food great at the al a carte restaurants and buffets average but good choices. Room clean but room service food not so great.
Stayed 6 nights in Oct 2025

8/10 Good

Mariusz

Traveled with family
Liked: Amenities
Great resort, rooms are dated and need update but the rest was great.
Stayed 8 nights in Oct 2025

8/10 Good

Ryan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
PROS: * Incredible facilities. Well maintained, clean, and visually spectacular to the Maya theme. * No reason to leave the resort: Great diversity of restaurants, planned activities, and things to do between the theatre, play areas for kids pool, spa, sports bars, and beach. * Very well integrated with nature and fantastic commitment to sustainability. You can see lots of peacocks and coati's walking around. No plastic bottles, and good conservation practices. * Genuinely helpful staff who try to make sure your experience meets your expectations with all the powers available to them. Special mention to Sara, Maria, and Yomira who worked with me to resolve all challenges. They were really great! *Rooms are spacious, clean and have lots of amenities including free mini-bar (restocked once per day), hot/cold water, ironing board, and air conditioning. Laundry Service and room service available for small fees. CONS: * The Iberostar App is a key tool used for navigation and loading your hotel credits. For the duration of my stay, it didn't work as it was supposed to. Concierge needed to give me manual coupons to compensate for the app not loading the discount codes. * Questionable scheduling for Expedia exclusive benefits. The complementary bottle of wine that came with this package was delivered on the evening of day 4 of our 5-day trip, despite me asking for it since checking-in. Make sure to request it be available upon arrival when checking in to avoid this issue.
Stayed 4 nights in Oct 2025

10/10 Excellent

Arcelia, Forney

Stayed 3 nights in Jul 2025

8/10 Good

Alexis, Miami

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Yes
Stayed 7 nights in Oct 2025

8/10 Good

Dustin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff, and clean beach
Stayed 4 nights in Oct 2025

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful and very well taken care of. Spotless.
Stayed 5 nights in Oct 2025

10/10 Excellent

Paulina P

Stayed 4 nights in Oct 2025

8/10 Good

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia VIP perks were not honored during my visit. Other than that, really good experience.
Stayed 4 nights in Sep 2025

8/10 Good

Claudia Fabiola Castro De

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Iberostar Selection Paraiso Maya Suites from October 6 thru October 11th. We were a group of 10 people and we all enjoyed our stay at this resort. The rooms, pools, and restaurants were all clean. We really enjoyed the variety of food options at their buffet and thought the food was great. As big coffee drinkers we thought the coffee was okay. The kids had a blast at the kids pool and the beach, and our 11 year old also had fun in the water slides. Our mini fridge was always full and restocked with drinks. The resort has GREAT views and many good places to take family pictures at. The drinks were okay, but they were never high quality, they do offer high quality liquor though. We attended their shows everyday and thought they were great, we liked that guests participated. The only concerning things here was the service from their employees, although the resort was not even so packed, some of their employees had attitudes, would rush you to order, and were not very attentive, which is something uncommon at other resorts. Also be aware that they will try to sit down and have breakfast with you, this is all a scheme to convince you to buy their membership or time share. Be aware that this resort is about 25 minutes from Cancun and Playa del Carmen, so be prepared to spend a good amount for the taxi. Overall we had a great time, we would definitely come back to this resort with the hope that their staff is more attentive towards their guests.
Stayed 5 nights in Oct 2025

10/10 Excellent

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time you arrive through the gates until you leave, you're taken care of. All you have to do is relax and have fun. Lots of activities everyday. So many pools to keep cool. The beaches are great! The staff is very friendly. There's all types of food, you can eat your favorites for every meal. The rooms are comfortable, cleaned everyday and great air conditioning. I can't wait to return, i miss it already!
Stayed 6 nights in Oct 2025